KR20010069855A - System for network_based providing remote picture admission service and method thereof - Google Patents

Abstract

PURPOSE: A network-based remote video attendance system and a method thereof are provided to avoid waste of time and prevent future trouble by identifying damage of a vehicular accident in real time with a motion picture and determining the repair range and method in conference with the repair shop. CONSTITUTION: If an insurant requests for an insurance treatment for a damaged vehicle, an insurance company computer(20) downloads the video data of the damaged vehicle through a communication network(10). Information about insured vehicles and video data of damaged vehicles are stored in an insurance company DB(database) through the communication network(10). A moving camera(50) photographs the damaged vehicle according to the request of an insurance company staff and transmits it. A repair shop computer(40) receives the photographed video data through the communication network(10).

Description

System for providing remote picture admission service based on network and method thereof {System for network_based providing remote picture admission service and method

The present invention relates to a network-based remote video call service providing system and a method thereof, and more particularly, to receive a real-time transmission of image data on a damaged part of a vehicle received at a maintenance factory through a network communication network, and to repair and repair a damaged state of a vehicle. The present invention relates to a system for providing a remote video call service for determining a range and a repair method.

In general, the Internet is an open network that can be connected and used freely by applying a common protocol called TCP / IP to other computers that anyone wants to access anywhere in the world. Various services such as e-mail, file transfer, and the World Wide Web (WWW) can be used for delivery.

As the use of the Internet is rapidly increasing both domestically and globally, the importance of the Internet is rapidly increasing as a strategic tool for improving efficiency and productivity in all parts of the existing industry, and new business opportunities are continuously created through the Internet. The number of business users using the Internet is increasing.

In addition, due to the development of remote video communication technology using internet communication network, video conferencing technology and wireless data transmission / reception technology of video data, insurance companies and maintenance shops can transmit a large amount of audio data and video data without restriction of time and space. In addition, the number of operators providing economic convenience and profits to insurance companies, repair shops and customers is also increasing by determining the status of vehicle damages and negotiating appropriate repair methods and scope.

Conventionally, when an insured accident vehicle is received at a maintenance factory, an insurance company employee visits a maintenance factory to perform a witness service in order to identify the damage state of an accident vehicle. It caused unnecessary waste of time when moving to the repair shop, which caused a problem of effectively performing the witnessing work.

In addition, the repair shop had to wait for the attendance of the insurance company employee in charge, or proceed with the repair without consulting with the insurance company.

In order to solve the conventional problems as described above, there is a method of recruiting the manpower of the insurance company, which causes an increase in fixed labor costs, resulting in economic losses for the insurance company and the subscribers, and also in response to the increase or decrease of accidents. There was a problem that it is difficult to maintain the elasticity of the workforce.

An object of the present invention is to solve the problems described above, by real-time transmission of the video data of the insured accident vehicle through a network communication network to mutually negotiate the vehicle damage status and proper repair method and range, insurance company, maintenance factory And a network-based remote video enrollment service providing system and method for providing insurance subscribers with convenience and economic benefits in insurance processing.

1 is a block diagram schematically showing the configuration of a network-based remote video enrollment system according to the present invention.

Figure 2 is a flow chart illustrating in detail the operation of the network-based remote video call system according to the present invention.

Figure 3 is a flow chart illustrating in detail the communication connection process between the insurance company computer and the maintenance shop computer according to the present invention.

Figure 4 is a flow chart illustrating in detail the process of transmitting the image data for the damaged portion of the accident vehicle according to the invention to the insurance company computer.

Figure 5 is a flow chart illustrating in detail the process of performing a voice communication for the repair method and range of the vehicle based on the image data of the accident vehicle according to the present invention.

* Explanation of symbols for the main parts of the drawings

10 network communication network 20 workshop computer

30: photographing apparatus 40: insurance company computer

50: DB

Network-based remote video call system according to the present invention for achieving this object, a network communication network for data communication and voice communication between each other by connecting a plurality of unspecified communication lines; An insurance company computer which performs a communication connection with the outside through a network communication network based on an insurance processing request signal caused by an accident of an insured vehicle, and downloads and stores image data of a damaged part of the vehicle input from the outside; An insurance company database (DB) for storing information data of each vehicle insured and storing image data of a damaged portion of an accident vehicle input through a network communication network; A photographing apparatus for photographing a damaged state of an accident vehicle at various angles and distances according to a request of an insurance company employee performing voice communication using a camcorder and a headset, and transmitting the photographed image data to the outside using a wireless transceiver; And a maintenance shop computer that receives the image data photographed through the photographing apparatus through a wireless image data transmitting and receiving apparatus and transmits the transmitted image data to a real-time insurance company computer through a network communication network.

In addition, the network-based remote video enrollment service providing method according to the present invention, (1) the insurance company computer through the network communication network based on the insurance processing request signal caused by the accident of the insured vehicle communication connection to the maintenance factory computer process; (2) receiving the image data photographed by the photographing device from the workshop computer and transmitting the image data in real time to the insurance company computer through the network; (3) performing voice communication on the repair method and range of the vehicle between the person in charge of the insurance company and the repair shop worker based on the image data of the damaged vehicle transmitted to the computer of the insurance company through the network communication network. do.

Hereinafter, with reference to the accompanying drawings will be described in detail a network-based remote video call service providing system of the present invention.

As shown in FIG. 1, the network communication network 10 is a high-speed communication network such as wired / wireless internet, and connects a communication line between an insurance company computer 20 and a maintenance factory computer 40 to be described later. Allow communication.

When the insurance company computer 20 receives an accident signal of an insured vehicle, the insurance company computer 20 connects to the repair shop computer 40 that received the accident vehicle for repair through a network communication network 10.

In addition, the insurance company computer 40 downloads the image data of the damaged vehicle photographed by the photographing apparatus 30 in the maintenance shop through the network communication network 10 and stores the image data by capturing the screen if necessary.

The insurance company DB 30 stores the vehicle information data input by the insured vehicle owner, for example, the vehicle number, the model, the year, and the like, and an image of the damaged part of the accident vehicle input through the network communication network 10. Save the data.

After the maintenance shop computer 40 receives the image data of the damaged part of the accident vehicle photographed by the photographing device through the wireless image data transmitting and receiving device, it is real-time to the insurance company computer 20 through the network communication network 10. send.

The photographing apparatus 50, for example, a camcorder or the like, transmits the photographed image data to the maintenance shop computer 30 after photographing the damaged part of the accident vehicle at various angles and distances according to the request of an insurance company employee.

Hereinafter, an embodiment of a network-based remote video call service providing method according to the present invention will be described in detail with reference to FIGS. 2 to 5.

2 is a flowchart illustrating an operation process for providing a network-based remote video call service according to the present invention in detail.

First, a process of performing mutual communication connection between the insurance company computer 20 and the maintenance factory computer 40 via the network communication network 20 will be described (S100).

Referring to FIG. 3, the driver insured transmits an insurance processing request signal to the insurance company computer 20 through the network communication network 10 when an insurance accident occurs (S101).

After that, when the insured driver receives an accident vehicle at a maintenance shop that shares vehicle information and contract information about insurance compensation with the insurance company, the maintenance shop computer 40 displays the vehicle number, model, model year, insurance company, and injuries. In the case of police station notification, the factory received the towing and damaged image data received and transmitted to the insurance company computer (20) (S102).

The insurance company computer 20 judges that a fall service is currently available for the image data of the transmitted damaged vehicle (S103).

If the result of the determination in step S103 is that it is impossible to perform the enrollment service through the network 10, the insurance company computer 20 captures the image data of the transmitted accident vehicle and temporarily stores it in the DB 30 ( S104).

As a result of the determination in step S103, when the enrollment service can be performed through the network communication network 10, the insurance company computer 20 provides the real-time image data of the accident vehicle to the insurance company representative performing the enrollment service through the network communication network. Display (S105).

Subsequently, the insurance company representative performs voice communication with the repair shop operator through the network communication network 10 on the appropriate repair range and repair method based on the image data of the damaged vehicle displayed on the insurance company computer 20 (S106). .

After performing the communication connection between the insurance company computer and the maintenance factory computer through the above-described process, the maintenance factory computer transmits the image data of the damaged vehicle transmitted through the network communication network to the insurance company computer in real time.

Referring to FIG. 4 in detail, when an insured vehicle driver wears an accident vehicle to a maintenance shop that shares vehicle information and contract information regarding insurance compensation with an insurance company for repairing a vehicle through automobile insurance processing (S201), the maintenance shop computer 40 communicates with the insurance company computer 20 registered with the accident vehicle through the network communication network 10 (S202).

When the maintenance shop personnel photographed the accident vehicle at various angles and distances using the photographing apparatus according to the request of the insurance company representative who uses the camcorder and the headset for mutual voice communication through the network communication network (S203), maintenance The factory computer 40 downloads the image data of the accident vehicle photographed by the maintenance workshop person using the photographing apparatus 30 through the wireless image data transmitting apparatus (S204).

Thereafter, the maintenance shop computer 40 transmits the image data of the damaged vehicle to the insurance company computer 20 in real time through the network communication network 10 (S205).

After receiving the image data of the damaged vehicle photographed through the above-described process from the maintenance factory computer through the network communication network, the insurance company representative makes a voice with the maintenance factory representative based on the image data of the damaged vehicle transmitted to the computer in real time. Carry out a consultation decision on the method and extent of repair.

Referring to FIG. 5, when the insurance processing request signal due to an accident of an insured vehicle is input through the network communication network 10, the insurance company computer 20 receives the accident vehicle received through the network communication network. Perform a communication connection to the maintenance shop computer 40 (S301).

Subsequently, after photographing the accident part of the accident vehicle using the photographing apparatus 50 according to the request of the insurance company representative performing mutual voice communication through the network communication network (10) (S302), the maintenance workshop personnel photographs the radio image. The image data of the accident vehicle photographed by the photographing apparatus 30 is transmitted to the maintenance factory computer 40 through a device capable of transmitting and receiving (S303).

The maintenance shop computer 40 transmits the image data of the accident vehicle input from the photographing apparatus 50 to the insurance company computer 30 in real time through the network communication network 10 (S304).

Based on the image data of the damaged part of the accident vehicle displayed in real time through the network communication network 10, the insurance company representative uses a camcorder and a headset to make a repair range and method of the accident vehicle through a voice call with the maintenance staff. Determine (S305).

The repair shop personnel release the accident vehicle after repairing the damaged part of the accident vehicle based on the repair scope and method of the insurance company representative (S306).

Thereafter, the insurance company pays the repair fee based on the repair cost request data of the accident vehicle inputted by the repair shop operator through the network 10 (S307).

As described above, according to the network-based remote video registration service providing system and the method according to the present invention, based on the image data of the accident vehicle transmitted in real time through the network communication network, the accident vehicle enrollment service remotely through the image By doing so, it is possible to reduce the time or personnel costs between the insurance company and the repair shop and to resolve disputes about repair costs at the source.

Herein, while the present invention has been described with reference to the preferred embodiments, those skilled in the art will variously modify the present invention without departing from the spirit and scope of the invention as set forth in the claims below. And can be changed.

Claims (7)

A network communication network which connects a plurality of unspecified communication lines to perform data communication and voice communication with each other; An insurance company computer which performs a communication connection with the outside through the network communication network based on an insurance processing request signal caused by an accident of an insured vehicle, and downloads and stores image data of a damaged part of the vehicle input from the outside; An insurance company database (DB) for storing information data of each vehicle insured and storing image data of a damaged portion of an accident vehicle input through the network communication network; A photographing apparatus for photographing a damaged state of an accident vehicle at various angles and distances according to a request of an insurance company employee performing voice communication using a camcorder and a headset, and transmitting the photographed image data to the outside using a wireless image transceiver; And And a maintenance factory computer configured to receive image data photographed through the photographing apparatus through the wireless image transmitting and receiving apparatus and transmit the transmitted image data to the insurance company computer in real time through the network communication network. Remote video call service system. The method of claim 1, The photographing apparatus includes a camcorder, a headset, and a wireless video transceiver. According to claim 1, wherein the insurance company computer, A network-based remote video call service providing system, characterized in that it is possible to capture, edit and store video data of an accident vehicle transmitted from a workshop computer through a network communication network. (1) the communication process from the insurance company computer to the maintenance shop computer based on the accident signal of the insured vehicle input through the network communication network; (2) real-time transmission of the image data captured by the photographing apparatus from the workshop computer to the insurance company computer through the network; And (3) performing voice communication on the repair method and range of the vehicle between the insurer's staff and the maintenance shop staff based on the image data of the accident vehicle transmitted from the insurance company computer through the network communication network. How to provide network-based remote video call service. The method of claim 4, wherein the process (1), (1-1) receiving an accident signal input by an accident driver insured through the network from the insurance company computer; (1-2) transmitting information data of an accident-insured vehicle insured through said network communication network from said maintenance shop computer to said insurance company computer sharing vehicle information and contract information relating to insurance compensation; (1-3) determining, by the insurance company computer, whether or not the video data for the damaged portion of the accident vehicle transmitted through the network communication network is available; (1-4) If it is impossible to perform the enrollment service through the network communication network as a result of the determination in step (1-3), after the insurance company computer captures the image data of the damaged vehicle transmitted through the network communication network, Temporarily storing in a DB; (1-5) If it is possible to perform the enrollment service through the network communication network as a result of the determination in step (1-3), the insurance company computer performs the enrollment service on the image data of the damaged vehicle transmitted through the network communication network. Real-time display to the insurance company representative; And. (1-6) characterized in that the insurance company representative performs voice communication with the repair shop personnel on the appropriate repair range and repair method based on the image data of the damaged vehicle displayed on the insurance company computer. How to provide network-based remote video call service. The method of claim 4, wherein the process (2), (2-1) the accident vehicle driver wearing the accident vehicle to a maintenance shop that shares vehicle information and contract information on insurance compensation with the insurance company for repairing the vehicle through the automobile insurance process; (2-2) communicating from the maintenance shop computer to the insurance company computer registered with the accident vehicle through the network communication network; (2-3) photographing the accident vehicle at various angles and distances using the photographing apparatus according to a request of an insurance company representative who performs voice communication with a camcorder and a headset through the network communication network; (2-4) downloading image data of the accident vehicle from the photographing apparatus through the wireless image data transmitting apparatus in the workshop computer; And And (2-5) transmitting the video data of the accident vehicle to the insurance company computer in real time through the network communication network at the maintenance shop computer. The method of claim 4, wherein the process (3), (3-1) communicating from the insurance company computer to the maintenance shop computer that has received the accident vehicle through the network communication network based on the accident report of the insured vehicle; (3-2) a person in charge of a maintenance shop photographing a damaged part of an accident vehicle using the photographing apparatus according to a request of an insurance company representative who performs mutual voice communication through the network communication network; (3-3) the person in charge of the workshop sends the image data photographed through the photographing apparatus to the workshop computer through a device capable of transmitting and receiving wireless images; (3-4) the maintenance factory computer transmitting real-time image data of the accident vehicle input from the photographing apparatus to the insurance company computer through the network communication network; (3-5) After confirming the damaged part of the accident vehicle displayed in real time through the network communication network, the insurance company representative uses a camcorder and a headset to make a repair call for the accident vehicle through a voice call with the maintenance worker. Determining a method; (3-6) repairing the accident vehicle after the repair shop personnel repair the damaged part of the accident vehicle according to the repair scope and method instructed by the insurance company representative; And (3-7) A network-based remote video call service providing method comprising the step of paying the repair fee based on the repair cost request data of the accident vehicle entered by the maintenance company personnel in the insurance company network; .