KR20010061383A - Integrated Messaging System and Method in the Private Network - Google Patents

Abstract

PURPOSE: A unified messaging method in a private network is provided to store a unified message as corresponding single mail box numbers endowed each user, and to receive the message by a single terminal. CONSTITUTION: A system endows private mail box numbers each user, and assigns memory regions corresponding to the private mail box numbers(S1). The system receives a unified message of a transmitter to confirm the private mail box numbers, and stores the received message in the memory regions corresponding to the private mail box numbers(S2). If the unified message is received, the system confirms a form of a user, and notifies a receiving of the unified message according to a confirmed form(S3). According to a confirmed request, the system reads the stored message, and outputs the unified message according to the confirmed form.

Description

Unified Messaging System and Method in the Private Network

The present invention relates to a unified messaging system and method in the premises network, and more particularly, to a single mailbox number for each user in the premises network to store the unified message with the corresponding single mailbox number and to integrate it in the premises network to receive the message with a single terminal. A messaging system and method are disclosed.

As shown in FIG. 1 as a configuration of a network for processing a general message, a telephone network 10 connecting a telephone and a fax machine, an internet network 20 connecting a personal computer, It consists of a premises network 30 that connects the telephone network 10 and the Internet network 20.

In addition, the premises network 30 has a PBX 31 connected to the telephone network 10 through an analog trunk or a digital trunk, and is connected to the corresponding PBX 31 through an extension. VMS (Voice Mail System) 32 and fax machine 33, telephone 34 connected to the VMS 32 through the extension, and LAN (Local Area Network) connected to the Internet 20 It includes an EMS (E-mail System) 35 and a PC 36 connected to the EMS 35 through a LAN. Here, the user receives the voice mail by the telephone 34 connected to the VMS 32 and the extension, and receives the e-mail by the PC 36 connected to the EMS 35 through the LAN. Receive. In addition, the fax sent to the self is received by the fax machine 33 and output.

Looking at the operation of the configuration as described above are as follows.

First, a brief description of the case of receiving messages, i.e. voice mail, fax and e-mail, indicates that the caller is a user in the premises network 30 via the PBX 31 via the telephone network 10 using the telephone. (I.e., when the call is made to the receiver 34), the call is transferred to the VMS 32 when the call is busy or unanswered, so that the caller wants to send the voice message to the receiver according to the announcement of the VMS 32. May be stored in the VMS 32 via the PBX 31 through the telephone network 10.

In addition, when a caller sends a fax machine 33 to the recipient's fax machine 33 in the premises network 30 via the telephone network 10 via the telephone network 10, the fax machine 33 is transmitted. The sender's fax can be received.

In addition, in case of sending an e-mail from the PC of the e-mail sender connected to the Internet network 20 to the PC 36 of the receiver in the premises network 30, the corresponding Internet network 20 by the EMS 35 is transmitted. ) To store the e-mails received.

Secondly, a brief description of the case where the user wants to check the voice mail left to him by an external telephone, calls the VMS 32 in the premises 30 with the assigned number and the telephone network 10 Through the PBX 31 through the VMS 32 can receive the voice mail left to them.

Third, a brief description of the case where a user wants to check voice mail with the telephone 34 in the premises 30, calls the VMS 32 at the number assigned to the extension of the PBX 31. After the call is received by the VMS 32, the voice mail left by the user can be directly listened to.

Fourth, briefly describing a case where a user wants to receive an e-mail from a PC 36 in the premises 30, the user is stored in the EMS 35 through the PC 36. You can receive mail directly.

Fifth, a brief description of the case where the user wants to check the fax transmitted to the user can confirm the received fax only through the fax machine 33 in the premises 30.

As such, in the prior art, a user must use a telephone to listen to voice mail, a PC to receive e-mail, and a fax machine to receive a fax, that is, use one terminal. Could not receive all kinds of messages.

In addition, in the conventional technology, the voice mail can be left by switching to VMS only when the user is not answering or busy. However, if an unspecified number wants to leave the voice mail without directly calling the user, it is impossible because the user does not have a voice mail account. It was.

In addition, there is an inconvenience in that the user has to move to a fax machine in order to receive a fax, and there may be a security problem because the fax is exposed to others, and the system operator has to operate VMS and EMS separately, which increases time and cost. I had.

In order to solve the above problems, the present invention provides a single mailbox number (i.e., an e-mail address, a personal mailbox phone number, etc.) to an individual in the premises network so that the sender sends a message (i.e., to that single mailbox number). The purpose is to store e-mail, voice mail and fax) and to allow the recipient to receive the message with a single terminal (i.e. PC or telephone), i.e. to receive all messages through one terminal.

In other words, the present invention allows a user to receive all messages to a single terminal, and when a non-specified number wants to deliver voice mail without making a direct call with the user, the user dials a single mailbox number given to the user. You can leave a mail and receive a fax with a single mailbox number assigned to you if you refuse to receive it with a fax exposed to others or if you are not comfortable moving to a fax machine to receive a fax. The purpose is to enable message processing using UMS without operating VMS and EMS separately.

1 is a block diagram illustrating a network configuration for processing a general message.

2 is a block diagram illustrating a unified messaging system in a premises network according to an embodiment of the present invention.

FIG. 3 is a block diagram showing a network configuration when the user type is a pager and a mobile phone in FIG. 2; FIG.

4 is a flowchart illustrating a unified messaging method in a premises network according to an embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

100: telephone network 200: internet network

300: internal network 400: wireless calling network

500: mobile phone network

40: Private Branch Exchange (PBX)

50: Unified Messaging Server

51: Voice Processing Module (VPM)

52: MCM (Media Conversion Module)

53: EMM (E-mail Module)

54: Disk Unit (DKU)

In the premises network according to an embodiment of the present invention for achieving the above object is a PBX connected to an external telephone network through an analog trunk or a digital trunk, and the premises fax machine and the premises telephone through an extension Wow; The PBX is connected to an external Internet network and a PC in a premises via an extension line, and includes a UMS for receiving and storing voice mails, faxes, and e-mails, or outputting them to a user.

Here, the UMS includes a DKU for storing a user's voice mail, fax and e-mail; A VPM connected to the PBX through an extension to answer voice and fax calls and to send and receive voice mails and faxes through the PBX; An MCM that converts an e-mail into a voice mail or a fax and outputs the same to the VPM; Connected to the external internet network and PC in the premises via the LAN to receive the e-mail, store in the DKU, read the stored e-mail and output to the external internet network and PC or the MCM, and is authorized from the VPM It stores the voice mail and fax in the DKU, and reads the stored voice mail and fax, characterized in that it comprises an EMM for output to the external Internet network and the PC or the VPM.

On the other hand, the Unified Messaging method in the premises network according to an embodiment of the present invention for achieving the above object is the process of assigning a separate mailbox number for each user and allocating a memory area corresponding to each individual mailbox number granted and; Receiving the sender's integrated message, checking the individual mailbox number, and storing the received message in a memory area corresponding to the identified individual mailbox number; Confirming the type of the user when the integrated message is received and notifying the reception of the integrated message according to the identified form; And confirming the user's request, reading the stored message according to the identified request, and outputting an integrated message according to the identified form.

The integrated message receiving notification process may include: requesting a notification request to a mobile telephone network through an internet network when the user type is a mobile telephone; And receiving a notification request from the mobile telephone network and notifying the mobile phone of receipt of the integrated message. Alternatively, the integrated message receiving notification process may include requesting a notification request and calling a number of the corresponding pager through the PBX when the user's type is a pager; Connecting a call to a wireless calling network through a telephone network and transmitting an individual mailbox number to DTMF; And receiving the DTMF information from the radio call network and calling the radio pager.

In addition, the integrated message output process includes the step of checking the input of the individual mailbox number from the external telephone or the local telephone to the VPM through the PBX; Notifying the number of voice mails or e-mails stored in a DKU to an external telephone or a local telephone through the PBX; Receiving a user's listening request via an external telephone or a local telephone to read a voice mail or an e-mail stored in the DKU; And outputting the read voice mail to the external telephone or the premises telephone via the VPM via the PBX. Alternatively, the integrated message output process may include converting the read e-mail into a voice message using a TTS; And outputting the converted voice message to the external telephone or the local telephone via the PBX through the VPM.

In addition, the integrated message output process includes the step of checking the input of the individual mailbox number from the external telephone or the local telephone to the VPM through the PBX; Notifying the number of voice mails or e-mails stored in a DKU to an external telephone or an internal telephone through the PBX; Confirming, via the PBX, the telephone number input of the designated fax machine for output of the email, and requesting the email; Reading the e-mail stored in the DKU and converting the e-mail into a fax image using a TTF; And outputting the converted fax image to the designated fax machine through the PBX through the VPM.

The integrated message output process may further include: verifying an input of an individual mailbox number from an external PC or an premises PC in the EMM and outputting a list of all messages stored in the DKU to an external PC or an premises PC; Reading a voice mail stored in the DKU and transmitting the voice mail stored in the DKU to an external PC or an on-premises PC when a user listens to the voice mail; Receiving the voice mail from an external PC or a PC in the premises and converting the sound to sound and outputting the same through a speaker. Alternatively, the integrated message output process may include reading and transmitting a fax stored in the DKU to an external PC or an on-premises PC when a user requests a fax output; The method may further include converting the fax into an image and outputting the fax to an image. Alternatively, the integrated message outputting process may include reading an email stored in the DKU and delivering it to an external PC or an on-premises PC when a user receives an e-mail; The method may further include converting the e-mail into a sound in an external PC or a PC in the premises and outputting the sound through a speaker or outputting the image to a screen.

The present invention is equipped with a UMS to connect to the PBX in the internal VPM to answer voice calls and fax calls, to store voice messages and faxes, and to connect to the Internet from the internal EMM to receive e-mail and to send e-mail from the internal MCM Convert mail to voice, convert email to fax, and store voice mail, fax, and email data in the internal DKU, allowing individual mailbox numbering to process integrated messages on the network. give. In addition, the present invention provides a user with a voice mail box number so that an unspecified number can store voice mail as a fax through the phone and store the fax data into the user's mail box, and the user can receive all messages by phone or PC. It also allows you to notify mobile users when a message arrives. Hereinafter, an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

In the premises network according to an embodiment of the present invention, as shown in FIG. 2, the unified messaging system connects the external telephone network 100 through an analog trunk or a digital trunk, and connects the premises fax machine and the premises telephone through an extension. And a UMS 50 that connects the PBX 40 with the PBX 40 via an extension, connects a PC in the premises via a LAN, and connects an external Internet network 200 via a LAN. Here, the external telephone network 100 is connected to an external telephone and an external fax machine. The external internet network 200 is connected to an external PC through various communication lines, and the PC can listen to voice mail. It is equipped with a Voice to Sound (VTS) program and a Fax to Image (FTI) program for receiving a fax.

Alternatively, when the user type is a wireless pager and a mobile phone, as shown in FIG. 3, the corresponding external telephone network 100 is connected to the wireless calling network 400 and connected to the wireless pager 400 through the wireless pager 400. The external internet network 200 is connected to a short message server (SMS) of the mobile telephone network 500 so as to perform message arrival notification to the mobile phone through the corresponding SMS.

The UMS 50 includes a VPM 51, an MCM 52, an EMM 53, and a DKU 54.

The VPM 51 connects to the PBX 40 through an extension to answer voice calls and fax calls, stores voice messages and fax messages, and forwards them to the EMM 53. The VCM 51 or the EMM The voice message and the fax message authorized from 53 are outputted to the PBX 40.

The MCM 52 is connected between the VPM 51 and the EMM 53 to convert an e-mail authorized through the EMM 53 into a voice message or a fax message.

The EMM 53 connects to an external Internet network and a PC in the premises through a LAN, receives e-mails, stores them in the DKU 54, receives voice messages and fax messages from the VPM 51, and receives the DKU. And stores an e-mail or voice message and a fax message in the DKU 54 and delivers it to the external Internet network, the PC in the premises, the MCM 52 or the VPM 51.

The DKU 54 is connected to the EMM 53 to store voice and fax messages or e-mail data in a memory area corresponding to a user's mailbox phone number or e-mail address.

The integrated messaging method in the premises network according to an embodiment of the present invention will be described with reference to the flowchart of FIG. 4.

First, a user account (individual mailbox number per user), that is, an e-mail address, a voice mail box telephone number, or the like for using the UMS 50 provided in the premises 300 is assigned. To receive e-mail, you are given an e-mail address, such as 'X@A.com', and to a voice mail box number, eg, 'Tel-N', to receive voice mails and faxes.

For example, if the user wants to send an e-mail to the user through the Internet network 200, the user's mailbox e-mail address is 'X@A.com', and the voice mail or fax through the telephone network 100 is provided. If the user wants to send to the user, the user's mailbox telephone number is 'Tel-N'.

Then, the memory area corresponding to the individual mailbox number assigned to each user is allocated to the DKU 54 provided in the corresponding UMS 50 (step S1).

Accordingly, the UMS 50 receives an integrated message (that is, voice message, fax message, and e-mail) input from an external network 100 or 200 or a premises network 300 to receive the user mailbox e-mail. The address or telephone number of the user mailbox is checked, and the received integrated message is stored in a memory area corresponding to the identified user mailbox e-mail address or the user mailbox telephone number.

In other words, the VPM 51 provided in the UMS 50 responds to a telephone call or a fax call received through the PBX 40 and, in the case of the telephone call, sends a voice message that the user wants to leave from the caller. Received and stored through 40), and in case of the corresponding fax call, the PBX 40 automatically recognizes the fax tone of the outgoing fax machine, performs the fax protocol, and stores the fax message. The voice message or fax message stored in the VPM 51 is transferred to the EMM 53 provided in the UMS 50, and the EMM 53 sends the voice message or fax message to the DKU 54. In the memory area corresponding to the user's mailbox phone number.

In addition, the EMM 53 checks and receives an e-mail input to an e-mail address of a user through a PC or an internet network 200 of the premises network 300, and receives the received e-mail from the DKU. (54) is stored in the memory area corresponding to the user e-mail address (step S2).

At this time, when the integrated message is received in the second step (S2), the user is notified of the arrival of the integrated message, confirms the type of the user and notifies the reception of the integrated message according to the confirmed form. (Step S3).

For example, when the user's type is a mobile phone, the EMM 53 is a mobile phone operator in the mobile phone network 500 through the Internet network 200 in order to notify the mobile phone of the user. The SMS requests a notification request, which informs the mobile phone of the receipt of the integrated message.

Further, in order to notify the integrated pager of the user's wireless pager when the user is in the form of a wireless pager, the EMM 53 requests a notification request to call the wireless pager to the VPM 51. The VPM 51 dials the number of the corresponding pager to the PBX 40 side. Accordingly, the PBX 40 connects a call to the wireless paging network 400 through the telephone network 100, and informs the VPM 51 when receiving a response from the wireless paging network 400, and the VPM ( 51) transmits the user mailbox phone number to the DTMF and recovers the call. The wireless paging network 400 calls the wireless pager using the DTMF information input from the VPM 51.

Thereafter, the user's request is confirmed to read a voice message, a fax message, or an e-mail stored in the DKU 54 according to the identified request, and according to the identified type of user, a telephone, a fax machine or a PC. To the side (step S4). The operation of the fourth step S4 is as follows.

First, when the user wants to listen to a voice message or an e-mail stored in the DKU 54 through an external telephone, the user uses the external telephone to connect to the local network through the telephone network 100. When the PBX 40 side of the phone 300 dials its own mailbox phone number, the PBX 40 checks this through the corresponding PBX 40 and the incoming call is made to the VPM 51.

Accordingly, the VPM 51 notifies the user of the external telephone through the telephone network 100 via the PBX 40 the number of new voice messages or the number of new e-mails currently stored in the DKU 54. According to the user's request, the voice message or e-mail stored in the DKU 54 is read and output for the user to listen to.

At this time, when the user wants to listen to the voice message, the EMM 53 reads the voice message stored in the DKU 54 and delivers the voice message to the VPM 51, and the VPM 51 transmits the voice message. The message is delivered to the user through the telephone network 100 via the PBX 40. In addition, when the user wants to listen to the e-mail, the EMM 53 reads the e-mail stored in the DKU 54 and delivers the e-mail to the MCM 52. The MCM 52 transmits a TTS ( Text to Speech) converts the e-mail into a voice message and delivers it to the VPM 51. The VPM 51 transmits the voice message to the user via the telephone network 100 via the PBX 40. Deliver it to

Secondly, when the user wants to listen to a voice message or an e-mail stored in the DKU 54 through an on-premises telephone, the user uses a shortcut key on the on-premises telephone to use the PBX. When 40 calls his mailbox phone number, the PBX 40 checks this and the call is made to the VPM 51.

Accordingly, after the VPM 51 notifies the user of the number of new voice messages or the number of new e-mails currently stored in the DKU 54, the EMM 53 when the user wants to listen to the voice messages. Reads the voice message stored in the DKU 54 and delivers the voice message to the VPM 51, and the VPM 51 delivers the voice message to the user through the PBX 40.

In addition, when the user wants to listen to the e-mail, the EMM 53 reads the e-mail stored in the DKU 54 and delivers the e-mail to the MCM 52, and the MCM 52 transmits the TTS. The E-mail is converted into a voice message by using and transmitted to the VPM 51, and the VPM 51 delivers the voice message to the user through the PBX 40.

Thirdly, when the user connects a call to an external telephone or an extension telephone and wants to receive an e-mail stored in the DKU 54 by fax via an external fax machine or an internal fax machine, When the external telephone or the local telephone is used to call the PBX 40 with its own mailbox phone number, the PBX 40 checks this and the call is made to the VPM 51.

Accordingly, the VPM 51 informs the user of the number of new voice messages or the number of new e-mails currently stored in the DKU 54. At this time, in order for the user to output the e-mail stored in the DKU 54 to the designated fax machine, the telephone number of the fax machine is transmitted through the PBX 40 as the dual tone multi-frequency (DTMF). 51), the VPM 51 requests the EMM 53 by e-mail, and the EMM 53 reads the e-mail stored in the DKU 54 according to the request. To the MCM (52).

Accordingly, the MCM 52 converts an e-mail authorized from the EMM 53 into a fax image (ie, a fax message) by using a text to fax (TTF), and delivers it to the VPM 51. The VPM 51 dials and transmits the corresponding fax message to the designated fax machine through the PBX 40.

Fourthly, when the user wants to receive all the messages (i.e. voice message, fax message or e-mail) stored in the DKU 54 through the PC, the user can use an external PC or an on-premises PC. If you make a call to your mailbox e-mail address using the EMM 53, the EMM (53) is connected to the PC to check it to see a list of all new messages.

Accordingly, when the user wants to listen to the voice message, the EMM 53 reads the voice message stored in the DKU 54 and delivers the voice message to the PC, so that the PC automatically receives the voice message. By driving the VTS program to convert the voice message to the sound to the user through a speaker (Speaker) connected to the PC.

In addition, when the user wants to receive a fax message, the EMM 53 reads the fax message stored in the DKU 54 and forwards the received fax message to the PC, so that the PC automatically receives the fax message. By running the FTI program, the fax message is converted into an image and printed on the screen of the PC.

In addition, when the user wants to receive an e-mail, the EMM 53 reads the e-mail stored in the DKU 54 and delivers the e-mail to the PC to view the e-mail through the screen of the PC. Can be heard through the speaker of the PC.

As described above, the present invention allows a user to receive all messages (i.e. voice mail, e-mail and fax) with a single terminal (i.e. phone or PC), and the unspecified number does not directly call the user. If the user wants to deliver the voice mail without calling, the user can call the phone number of the voice mail box given to the user and leave the voice mail.

In addition, according to the present invention, when a user refuses to receive a fax exposed to another person or moves to a fax machine to receive a fax, it is possible to receive a fax to a telephone number of a voice mail box given to the user. The system operator can reduce the cost by performing message processing using UMS without separately operating VMS and EMS.

Claims (11)

A PBX that connects an external telephone network through an analog trunk or a digital trunk, and connects an internal fax machine and an internal telephone via an extension; In the premises network characterized in that it comprises a UMS connected to the PBX through the extension and connected to the external Internet network and PC in the premises via LAN to receive and store voice mail, fax and e-mail or output to the user Unified Messaging System. The method of claim 1, The UMS includes a DKU for storing a user's voice mail, fax and e-mail; A VPM connected to the PBX through an extension to answer voice and fax calls and to send and receive voice mails and faxes through the PBX; An MCM that converts an e-mail into a voice mail or a fax and outputs the same to the VPM; Connected to the external internet network and PC in the premises via the LAN to receive the e-mail, store in the DKU, read the stored e-mail and output to the external internet network and PC or the MCM, and is authorized from the VPM And an EMM for storing voice mails and faxes in the DKU, reading the stored voice mails and faxes, and outputting the stored voice mails and faxes to an external Internet network and a PC or the VPM. Assigning individual mailbox numbers to each user and allocating a memory area corresponding to each individual mailbox number; Receiving the sender's integrated message, checking the individual mailbox number, and storing the received message in a memory area corresponding to the identified individual mailbox number; Confirming the type of the user when the integrated message is received and notifying the reception of the integrated message according to the identified form; And identifying the user's request, reading the stored message according to the identified request, and outputting an integrated message according to the identified form. The method of claim 3, The integrated message receiving notification process includes the steps of: requesting a notification request to a mobile telephone network through an internet network when a user type is a mobile telephone; And receiving a notification request from the mobile telephone network and notifying the mobile telephone of the reception of the integrated message. The method of claim 3, The integrated message receiving notification process may include: requesting a notification request and calling a number of a corresponding pager through a PBX when the user type is a pager; Connecting a call to a wireless calling network through a telephone network and transmitting an individual mailbox number to DTMF; And receiving DTMF information from the wireless calling network and calling the wireless pager. The method of claim 3, The integrated message output process may include: checking an input of an individual mailbox number from an external telephone or a premises telephone, and receiving an incoming call to a VPM through a PBX; Notifying the number of voice mails or e-mails stored in a DKU to an external telephone or an internal telephone through the PBX; Receiving a user's listening request via an external telephone or a local telephone to read a voice mail or an e-mail stored in the DKU; And outputting the read voice mail to the external telephone or the premises telephone via the VPM via the PBX. The method of claim 6, The integrated message output process may include converting the read e-mail into a voice message using a TTS; And outputting the converted voice message to the external telephone or the premises telephone via the VPM via the PBX. The method of claim 3, The integrated message output process may include: checking an input of an individual mailbox number from an external telephone or a premises telephone, and receiving an incoming call to a VPM through a PBX; Notifying the number of voice mails or e-mails stored in a DKU to an external telephone or an internal telephone through the PBX; Confirming, via the PBX, the telephone number input of the designated fax machine for output of the email, and requesting the email; Reading the e-mail stored in the DKU and converting the e-mail into a fax image using a TTF; And outputting the converted fax image to the designated fax machine through the PBX through the VPM. The method of claim 3, The integrated message output process may include: checking an input of an individual mailbox number from an external PC or an premises PC in the EMM and outputting a list of all messages stored in the DKU to an external PC or an premises PC; Reading a voice mail stored in the DKU and transmitting the voice mail stored in the DKU to an external PC or an on-premises PC when a user listens to the voice mail; And receiving the voice mail from an external PC or an premises PC, converting the voice mail into sound, and outputting the sound through a speaker. The method of claim 9, The integrated message output process may include reading and transmitting a fax stored in the DKU to an external PC or an on-premises PC when a user requests a fax output; Receiving the fax from an external PC or premises PC and converting the image to the image output on the screen further comprises the method of the internal messaging. The method of claim 9, The integrated message output process may include reading an e-mail stored in the DKU and transmitting the e-mail stored in the DKU to an external PC or an on-premises PC when a user receives an e-mail; And converting the e-mail into sound on an external PC or a PC in the premises and outputting the sound through a speaker or outputting the image on a screen.