KR20010035312A - The process and the system to serve selective local-information-trees through 080-free-phone with local ARS(Auto Response System) and internet-site simultaneously. - Google Patents

Abstract

PURPOSE: Telephone service for providing built-in information by regions applying 080 free phone service and an auto response system by call coverage, a method for simultaneously providing identical information on internet and an apparatus for embodying thereof are provided to make a plurality of users easily and conveniently access information and to make them simply and effectively obtain necessary information by embodying localized built-in information providing telephone service through the combination of 080 free phone service and an auto response system by call coverage. CONSTITUTION: If a server manager updates the D/B of an ARS(Auto Response System)(9) with the contents of a built-in information DB through an operating console unit(11) periodically, a client selects and obtains the necessary information of a desired region through the ARS(9) having a TTS(Text To Speech) function. At this moment, the server manager adds or deletes the contents of the built-in information DB and rotates the arranged order of information contents in a required direction. After updating the ARS D/B, the manager transmits the built-in information DB to an Internet information management server(12). The Internet information management server(12) reedits transmitted telephone voice information data into various forms of Internet information, makes a built-in information DB for Internet sites and provides the contents of the built-in information DB to a plurality of clients at the same time.

Description

Method of providing personalized information telephone service for each region using the automatic answering device for the called party and the call area and internet simultaneous information providing service for the same information and its implementation device {The process and the system to serve selective local-information-trees through 080 -free-phone with local ARS (Auto Response System) and internet-site simultaneously.}

In recent years, information sharing through the Internet is rapidly spreading. In particular, the local life information is the mainstream of the tabloid version of local information newspapers, and information providers through the Internet site have been created in a short time. However, in the case of the Internet, it is only accessible if you have to get out of the alliance, so the customers of the elderly and the elderly are extremely limited, and local living information sheets such as 'flea market', 'intersection', and 'streetside' are off-line, thus limiting time and space in terms of access. This large and limited number of publications is not only able to meet the needs of all customers, but is also openly exposed to the outside and is often collected by people with wrong intentions. In fact, the volume is also awkward to carry. In addition, it is difficult to access the same kind of information in other regions, because only the information of the region can be accessed, and the existing owner or the existing tenant who wants to move cannot access the information about the buyer or the new tenant.

In order to overcome these problems, this Business Model has greatly reduced time and space constraints and human limitations by utilizing landline phones, cellular phones (cellular or PCS) and the Internet (phones), which are already widely used. In order to avoid the cost of accessing the phone, 080 callers toll-free were used. In addition, they could not only listen to the same information indefinitely, but also provide it through the Internet site at the same time, making it easier to access the information.

In addition, this business model not only allows customers to listen to as much information as they need by selecting regional and type-specific information, but also allows them to listen to information from other regions, so those who want to move to other regions can obtain real estate information from other regions. In addition, long-distance commuters can call the boiler facility in the office to order boiler repairs in advance, and also provide information on the consumer such as tenants at the same time. . In addition, the arrangement order of various information contained in the ARS D / B is rotated at regular intervals to prevent the phenomenon of directing to specific information by UP-DATA, and it can be used by multiple users at the same time because it utilizes an intelligent network switch. By remotely inputting and outputting the personalized information DB, it is possible to provide personalized information according to the characteristics of each information (see Example 1 and Example 2 below).

-Example of ARS menu composition

〈Guidement〉

☎ Region-specific information ABCD. Press 1 for car dealers and company information, 2 for job listings, and 3 for personal information. (1 press)

⇒⇒⇒ When you press 1: Press 1 for vehicle, real estate, academy, financial information, and 2 for other information. (1 press)

⇒⇒ Press 1: Please press 1 for vehicle related information, 2 for real estate, 3 for school and 4 for financial information. (Press 1)

⇒ If you press 1: moving center 1, rental car 2, car dealer 3, car sales 4, car 5, travel agency 6 and car insurance 7, Press 8 for car accessories and car center, and 9 for other car information. (Press 1)

→→→ Press 1: Please press 1 for all areas of Seoul, 2 for Gangnam and 3 for Gangbuk. (2 press)

→→ Press 2: Gangnam, Seocho, Gwacheon 1, Gangdong, Songpa, Hanam 2, Guro, Geumcheon, Gwangmyeong 3, Dongjak, Gwanak 4, Yangcheon, Gangseo, Yeongdeungpo 5 Please press (2 press)

→ If you press 2: ″ Full-time package director discount 50% on weekdays: 945-2424, Cheil Express 945-2424,> 945-2424, Cheonho-dong Jungang Express 080-401-2400,> 080-401-2400, Myeongil-dong International Express 080 -4724-2424,> 080-4724-2424,---″, ″ Professional directors: Sungnae-dong Boseong Express 494-7000,> 494-7000, Myeongil-dong Dongsung Express 080-492-0024,> 080-492-0024 , Godeok-dong Discount Express 463-2224,> 463-2224,---″, ″ Foreign Custom Directors: Cheonho-dong Hansol Express, 080-491-1424,> 080-491-1424, Hanam Express Hana Express 080-564-2400 ,> 080-564-2400,---″

♬ Thank you. You can also get more information, discount coupons and prize tickets by using the website 080-***-!!!!. Com. > To hear it again, press # to hear more information. (* Press)

: * If you press *: ″ 50% discount on weekdays for packaging directors: Seongnae-dong Jeil Express 945-2424,> 945-2424, Cheonho-dong Jungang Express 080-401-2400,> 080-401-2400, Myeongil-dong International Express 080- 4724-2424,> 080-4724-2424,---″, ″ ~~~~~ ″, ″ ~~~~~ ″

: If you press #: If the information you want is car dealer and company information 1,

Press 2 for job listings and 3 for personal information. (1 press) ~ ~ ~

-Example of information tree for ARS menu composition

I. Car Dealers and Corporate Information:> Vehicles, Real Estate, Schools, Financial Information, Other Information

end. Vehicle, Real Estate, School, Financial Information

I. Other Information: Printing, Equipment Repair, Custom-made, Rental, Rental, Furniture, Home Appliances, Computer, Communication, Restaurant, Food Service, Flower Delivery and Various Services / Chain Shops, Side Consultation / Hospital, Pharmacy, Oriental Medicine, Health Food / Sale Information And used goods sale and repair / 007 Telephone and various Internet sites / Other information

II. Job listings: jobs, jobs

end. Job offer: Emergency job / lecturer, office work, professional job / production, sales, operation, delivery job / service and other jobs (cuisine, restaurant, labor, field work, telecommuting, etc.)

I. Job search: tutoring, caring dream, part-time job / others

III. Personal Information:> Real estate, used vehicles, used goods

end. Real Estate: Emergency Real Estate / Real Estate Sales / Housing Rental / Shopping Mall Rental

I. Used car: Emergency car / Hyundai / Kia / Daewoo car /

Samsung cars and imported cars / vans / vans and heavy equipment / jeep and R / V

All. Secondhand Goods Sales: Computers, Communication, Sales & Industrial Supplies / Furniture, Home Appliances, Kitchenware /

Books, Tapes & Records / Women, Infants, Learning Goods / Health, Hobbies, Religion /

Motorcycle / Bike / Gift Certificate and Others

The above-mentioned conventional means of providing local living information have many spatial and spatial constraints and human limitations in terms of access to information, and their delivery effect was not as large as expected due to limited number of publications, excessive volume, and unilateral information provision. It was hard to get only the information of the area when needed.

Therefore, this business model combines 080 caller's call and ARS (automatic answering device) for each call area to implement customized information providing telephone service for each region to facilitate access to various users' information in time and space. By selecting and listening to only the necessary information, it is possible to obtain simple and effective information, and remotely UP-DATA customized information DB to ARS for each call area with TTS (Text To Speech) function, By rotating the sequence in a certain period, it prevents the phenomenon of tending to specific information. Furthermore, the customized information DB is re-edited for the Internet site and provided simultaneously on-line, but also includes various prize tickets and discount coupons according to the needs of advertisers.

1 is a schematic diagram showing the flow of services provided by the present Business Model.

1. ① refers to wired / wireless telephones and Internet (phone) PCs used by general subscribers.

2. ⓐ is an antenna (antenna used as a means of wireless communication)

3. ②⑧ is Local Switching

4. ③ means Service Access Point.

5. ④ Service Switching Point (Service exchange system of intelligent network)

6. ⑤ is the Signal Transfer Point.

7. ⑥ is Service Control Point (Service Control System of Intelligent Network)

8. ⑦ means transit exchanger

9. ⑨ is Audio Response System

10. ⑩ is E1 (one of the signal transmission methods)

11. Small operation console device (including printer and additional devices)

12. Internet Information Management Server

① PCs for wired / wireless telephones and Internet (phones) used by general telephone subscribers, including wired / wireless telephones, which have less time and space constraints in utilization, and especially access to housewives or elderly people who do not know how to handle computers. There are very few human restrictions as it is possible.

Ⓐ Antenna for radiotelephone: Functions to transmit and receive information wirelessly to cellular and PCS terminals.

②⑧Local Switching: Switch that is connected for the first time through subscriber line in terminal such as telephone and performs functions such as aggregation, number reception and distribution of related information.

(3) Service Access Point: A packet field defined by the IEEE802.2 standard, which is part of the address standard, and includes a DSAP (Destination Service Access Point) and a SSAP (Source Service Access Point).

④ Service Switching Point (Intelligent Network Service Switching System): It is a system that performs operations such as connection, disconnection, charging, etc. by receiving a service control system (SCP) instruction when a user requests a service.

⑤Signal Transfer Point (Signal Transfer Switch): It transmits signal message for control of communication network in No.7 common line signal network.

⑥Service Control Point (Intelligent Network Service Control System): It is a kind of special purpose computer, and among the advanced service functions, it converts the incoming billing service number and the number set by the user into the general telephone number.

⑦ Repeater exchange: A switch that relays the line between the exchanger and the exchanger, which includes a tandem exchanger and a toll exchanger.

⑨Audio Response System: Automatically responds to the customer's signal when the computer sends a signal based on the pre-input scenario and provides the selected information. It is composed of a voice response device (ARE) and a voice control device (ARC) and stored. Device, backup device, power supply device, relay connection device and alarm device are also included.

⑩E1 (one of the signal transmission methods): A European standard for 2.048 Mbps digital transmission service, a transmission method between a PSTN network and an ARS device.

⑪Operation console device (device to be operated by the server administrator who manages and operates the contents of ARS D / B): If the server administrator periodically updates the customized information DB to ARS D / B through this console device, Through the ARS device with the built-in text to speech (TTS) function, it is possible to select and obtain necessary information of the required area. At this time, the server manager not only adds or deletes the contents of the customized information DB, but also rotates the arrangement order of the information contents in a predetermined direction, and transmits the customized information DB to the Internet information management server after UP-DATA in the ARS D / B. Furthermore, the server manager manages various DBs through the built-in file server device and prints out various statistical data necessary for operations such as operation, maintenance, and settlement to the printer.

⑫ Internet information provision management server: Receives telephone voice information data, re-edits it into various forms of Internet information, creates customized information DB for Internet sites, and improves information delivery effect by providing them to customers at the same time. In this case, discount coupons, various lucky tickets or giveaway tickets may be included according to the needs of the advertiser.

The effects of this BM vary from object to object. First of all, the information listener can easily access necessary information because the time and space constraints and human restrictions on access to existing information are extremely weakened. In addition, it costs little to acquire information, but can also enjoy additional benefits such as prizes.

Second, since it is information delivery centered on the people who need information, it is possible to achieve the maximum information delivery effect at low cost of providing information, and all information providers can be controlled by the rotation system of the arrangement order of information contents. You can enjoy the benefits evenly, and the same information is also available on the Internet at the same time, you can taste the breakthrough information delivery effect compared to the cost.

Finally, information delivery brokerage companies and telecommunication companies will be able to generate information providing brokerage revenue and telecommunication charges.

Claims (1)

080 Landline / wireless telephone service used by the user to request the necessary information in the region-specific customized telephone service and the Internet simultaneous information service device using the ARS (automatic answering device) for each call area. And a PC for the Internet (phone); And when the user selects the desired information type in the desired area according to the announcement and dials the feed back for the purpose of repeated listening, etc., the user inputs in advance to the ARS D / B from the voice response device (ARE) of the ARS device. An ARS device having a built-in text to speech (TTS) function for providing announcements and selected information according to a previously described scenario; SCP (Service Control Point) which converts the first dialed telephone number (080-***-!!!!) from the user into a general telephone number through the DB in the processing node and transmits it to the relay exchange with the charge information. Intelligent network devices such as systems); And remotely send and receive data to and from the ARS TTS (Text To Speech) server unit, and not only UP-DATA various information of ARS D / B at regular intervals, but also output various statistical data such as information listening data to the printer every day. A console device which is utilized and transmits voice information data to an Internet information management server so that information can be simultaneously provided on the Internet; Received the local information DB already provided by voice and re-edited for the Internet site, and includes an Internet information management server that simultaneously provides on-line local information with various additional services such as giveaway tickets and discount coupons. Apparatus for providing personalized information providing telephone service for each region using ARS 080 called party and ARS for each calling area, and internet simultaneous information providing service for the same information.