KR20010012598A - Method and device for interaction - Google Patents

Abstract

The present invention relates to a method and apparatus for automatic interaction, such as market research with multiple subscribers (110-117) in a telecommunications network (120), such as a public switched telephone network (PSTN). The customer 100 requests automated interactions, such as advertising or market research, with a group of subscribers in the telecommunications network, i.e., a target group. Subscribers in the target group are selected by age and / or residential area and prescribed norms. Subscribers in the target group are called by the telecommunications network and automatically interact with the telecommunications network. Records of subscribers who can be contacted within certain prescribed constraints, subscribers who have been contacted and actually completed the interaction, and subscribers who have not completed the interaction are maintained by the network. The result of the automated interaction is reported to the customer 100.

Description

Interaction methods and devices {METHOD AND DEVICE FOR INTERACTION}

Newspaper news agencies, radio and television news editors want to conduct polls quickly after political leaders issue controversial statements. In order to present the results of these polls to the public, the method of conducting the polls should be made to provide some basic statistical certainty. In order to provide basic statistical certainty, thousands of people selected to represent the entire public should be consulted for their opinions. This task cannot be accomplished through reporters or all carriers within a satisfactory period. Thus, special companies have emerged wholly dedicated to public opinion polls and market research. Because the methods used to conduct these surveys are usually labor intensive, polls are quite expensive and are often conducted.

There have been several attempts to provide systems designed to improve the laborious methods described above. Unfortunately, these systems are quite expensive and also require the user to have a large amount of individual telephone lines. One such system can be found in WO 88/05239.

Advertisers continue to work on improving their advertising techniques to ensure that they reach only the target groups they want. One reason for this is that advertising is quite expensive and also often annoys other consumer groups rather than advertising to groups of consumers who want to show the products / services they want to advertise. Other methods have been developed to provide even better targeting so that advertisers do not waste money on providing free diaper samples to families without babies. Some of these systems developed are costly and also require cumbersome equipment to distribute / broadcast advertisements and communicate with the target group, and also provide special receiving equipment for the advertisements in the homes of the intended target groups. Is needed. Examples of such systems can be found in US Pat. No. 5,515,098 and WO 94/30000.

Another example of how advertisers should approach a new consumer group is to provide free or subsidized telephone calls at exchanges to allow advertisers to interrupt conversations at predetermined intervals. This can be seen, for example, in US Pat. No. 5,448,625.

The present invention relates to methods and apparatus for communicating with multiple subscribers in a telecommunications network such as, for example, market research, public opinion polls, or public switched telephone networks (PSTNs).

1 is a block diagram of one embodiment according to the present invention;

2 is a flow chart of a method according to the invention.

3 is a flow chart showing how contact with a subscriber is established in accordance with one method of the present invention.

4 is a flow chart illustrating how interaction with a subscriber is performed in accordance with one method of the present invention.

5 is a flow chart illustrating how interaction with a subscriber is performed in accordance with another method of the present invention.

* Explanation of symbols for main parts of the drawings

1

100 customers

101 Terminal / Computer

102 Modem / ISDN

103 Telephone (DTMF)

104 mobile phone

110-117 subscribers

120 PSTN

121 Interface to External Network / Internet

122 Internet

123 Interface to External Databases

124 external database

131-133 Regional Exchange LE

141 sentences to speech

142 Speech Recognition

143 register

150 switching nodes-SSP

160 Control Node-SCP

170 Database Node-SDP

2

210 Customer Request Step

220 Determining List of Subscribers

Establishing contact with subscribers

240 Interaction Steps with Subscribers

250? Complete interaction?

260 List Subscribers with Completed Interactions

270 List Subscribers with Incomplete Interactions

280? Are there more uncalled subscribers on the list?

290 Report to Customer

3-expansion step 230

331 Tries as prescribed to establish communication

332? Contact?

333? Machine-generated output-fax, modem ..? -

334 Listed as Subscribed by Subscriber

335? Was there further attempts to contact the subscriber?

336 List subscribers as unreachable

Figure 4-Expansion Step 240

441 Intro message to subscriber

442 Asking a subscriber

443 Enter / Log Subscriber Response

444? Do you have more questions?

445 Termination Message to Subscriber

Figure 5-Expansion Step 240

541 Intro Message to Subscribers

542 Incentive / Advertising Messages

545 Termination message to subscriber

It is an object of the present invention to provide a new telecommunication network / system method and a new telecommunication network / system, in particular a public switched telephone network (PSTN).

Another object of the present invention is to define telecommunication network / system services.

It is another object of the present invention to create a method and apparatus that can perform a fully automated survey or market survey in a short time with a large number of subscribers in telecommunication networks / systems, particularly public switched telephone networks (PSTNs).

The above-mentioned objects are achieved according to the present invention for providing a method for providing an automatic interaction service to a telecommunication network and for providing a telecommunication network provided with an automatic interaction service. The interactive service can take many different forms, including writing a message to a listening subscriber and prompting / querying the subscriber for an acknowledgment. The telecommunications network may be a telecommunications network in which the majority of subscribers have telephones connected to the telecommunications network; Such telecommunication networks are often referred to as public switched telephone networks (PSTNs). It is assumed that subscribers of telecommunication networks have some kind of communication device that enables them to communicate with them. Such communication device is preferably a telephone or a mobile phone, but may also be another device that allows the subscriber to communicate with the communication network.

The customer requests automated interactions, such as advertising or market research, in the form of one or more messages, with a group of subscribers in the telecommunications network, the target group. It is desirable to select members of the target group by defined norms, such as age, habits (such as consumption habits), and / or where they live. Subscribers in the target group are called by the telecommunications network to interact automatically. The network maintains a record of subscribers that can be contacted within certain prescribed constraints, subscribers that have been contacted and actually completed the interaction, and subscribers that have not completed. The results of the automated transactions are reported to the customer.

According to the present invention, the above-mentioned objects also provide a method of providing a telecommunication service for providing automated interaction with a prescribed number of telecommunication network subscribers through the telecommunication network upon the request of a customer in the telecommunication network. Is made by. The method includes a number of steps. At the control node of the telecommunications network, a list of subscribers to which automated interaction will take place is determined in the first step. In a second step, in order to establish a communication line with the subscribers on the determined list, the subscribers on the determined list are called one or more prescribed times by the control node overseeing the switching node of the telecommunication network. Preferably, communication lines are established between the subscribers and the switching node. Communication lines are not established to the customer. In the third step, each subscriber interacts upon the establishment of a communication line by the switching node. In a fourth step, it is determined whether the interaction with each subscriber whose interaction has been initiated is complete. Finally, in the fifth step, the result of the interaction with the subscribers on the determined list is reported to the customer.

Preferably, the interaction is an advertisement / announcement that provides a message to each subscriber or a market research that provides one or more queries to each subscriber for which query responses from each subscriber are recorded.

One type of defined opportunity to call a subscriber is to detect when the subscriber is on-hook (i.e., when the subscriber has just terminated the previous communication session that the subscriber started). Therefore, there is no need to try to establish contact with the line in the call. Another type of defined opportunity to call a subscriber is one of several time periods during the day.

If a machine-generated output, such as a fax or modem, is detected when the communication line is established, it is desirable to stop the interaction immediately and be logged in the list as unreachable by the subscriber. Subscribers detected as having completed the interaction are preferably recorded in the list of subscribers for a free gift. The gift is preferably in the form of toll-free time within the telecommunications network, which is billed to the customer. The detection result and / or number of completed subscriber interactions is the basis for billing the customer.

The objectives described above also consist of a method of providing a telecommunications service that provides an automatic interaction with a number of defined subscribers in a telecommunications network via the telecommunications network when a customer requests the telecommunications network. The method includes a number of steps. In a first step, a control node of a telecommunications network oversees a switching node of a telecommunications network to establish communication with one or more defined subscribers by calling one or more of the prescribed subscribers in one or more prescribed orders. In a second step, establishing communication with one or more defined subscribers to the switching node, the defined subscribers with which communication is established interact within the telecommunication network. In a third step, it is determined who of the defined subscribers who initiated the interaction has completed the interaction, resulting in the interaction with the interaction. And in the fourth and final stage, the result of the interaction with the defined subscribers is reported to the customer.

The above-mentioned objects also serve as a method of providing automatic interaction with a number of defined subscribers in a telecommunications network via the telecommunications network when a customer requests the telecommunications network. The method includes the following steps. In a first step, subscribers are called one or more times in prescribed order in order by the control node of the telecommunications network overseeing the switching nodes of the telecommunications network to establish communication with one or more subscribers. In a second step, once communication is established by the switching node to one or more defined subscribers, the defined subscribers to whom the communication was established interact in the telecommunication network. In a third step, an interaction result with defined subscribers is generated. And in the fourth and final stage, the result of the interaction with the defined subscribers is reported at the customer.

In accordance with the invention, the above-mentioned objects are also achieved by a telecommunications network which provides automatic interaction with a defined number of subscribers in the telecommunications network via the telecommunications network at the request of the customer. The telecommunications network includes a control node (preferably a service control point (SCP)), a switching node (preferably a service switching point (SSP)), interaction means, decision means, and reporting. Means; The list of subscribers for which automatic interaction is to be performed is determined by the control node. The control node may use a telecommunications network and / or an internal database within the control node and / or a database outside the telecommunications network. The database may be, for example, an electronic phone book, a credit card database, or the like. The subscribers on the prescribed list are called by the switching node one or more prescribed turns under the control of the control node overseeing the switching node to establish a communication line with the subscribers on the prescribed list. Communication lines are preferably established between the subscribers and the switching node. Communication lines are not established to customers or between subscribers. The interaction means interact with each subscriber to which the communication line was established by the switching node. The determining means determines whether the interaction with each subscriber who initiated the interaction is completed. The reporting means reports to the customer the results of interactions with the subscribers on the prescribed list.

Interaction is advertising or market research. If the interaction is an advertisement, the telecommunications network preferably includes means for providing a message to each subscriber. If the interaction is a market research, the telecommunications network preferably includes means for providing one or more queries to each subscriber and a means for recording a response to the query from each subscriber.

The telecommunications network preferably includes means for detecting when the subscriber is on-hook in certain embodiments. In these embodiments, the prescribed turn to call a subscriber is when the subscriber makes an on hook. In another embodiment, the prescribed turn to call the subscriber is one of several defined time periods during the day.

The telecommunications network may also include means for detecting a machine-generated output. If the machine-generated output is detected when the communication line is established, it is desirable that the interaction is terminated immediately and that the subscriber is not listed in the list.

Subscribers detected as having completed the interaction are preferably recorded in the list of subscribers for a free gift. Gifts can be in the form of toll-free hours on the telecommunications network, and costs are charged to the customer. The completed subscriber interaction detection result and / or the number of times is the basis for billing the customer.

The above-mentioned objects are also achieved by the apparatus for providing automatic interaction with a plurality of defined subscribers in the telecommunication network through the telecommunication network upon the request of a customer to the device in the telecommunication network. The apparatus comprises calling means, interaction means, determining means and reporting means. The calling means invokes one or more prescribed in turn defined subscribers to establish communication between the device and one or more defined subscribers in the telecommunications network. The interaction means interact with one or more defined subscribers with whom communication has been established. The determining means determines which of the interactions that have been initiated are completed and produces the result of the interactions with the interaction. The means for reporting to the customer reports the results of interactions with the defined subscribers.

By providing automated interaction services to a defined number of subscribers in the telecommunications network, several advantages over the prior art systems can be obtained in the telecommunications network. Since service is provided within the telecommunications network, no additional subscriber line is needed, as in the case of external devices connected to the telecommunications network. If the telecommunications network is a so-called intelligent network, very little hardware is needed to provide services. Services can be flexible and meet cost efficiency, flexibility in use, and ease of ordering / requesting services. Procedures for billing customers are already available on the telecommunications network, and it is easy to provide free subscribers with gifts in the form of toll-free hours that are billed directly to the customer. After the service is ordered and set up, it can be started, changed and canceled at a predetermined time period at the customer's decision, for example, by a simple telephone call. Accessing a service to order / request a service, start a service, cancel a service, and / or change a service is limited to, or limited to, a user with a PIN-code in all circumstances. . Customers can introduce their own PIN-codes, which can be used for security and also submitted via telephone or computer access to the service. Automated interactive services can be used for announcements, advertisements, promotions, polls and market research to a selected group of subscribers. For example, a meeting may be canceled due to a bad diary and with the help of an automated interaction service the meeting cancellation may be notified to a large number of people in a short time. The service can then report to the customer that subscribers have not responded, and the customer can make special efforts to contact these few people.

The invention is described in detail for the purpose of non-limiting with reference to the following figures for the purpose of explanation.

In order to clarify the system according to the invention, the use of several systems is described with reference to FIGS.

1 shows a block diagram of one embodiment of a system according to the invention. In accordance with the present invention, a telecommunications network 120, such as a public switched telephone network (PSTN), is shown with subscribers 110-117 connected to the network 120. The telecommunications network 120 according to the present invention comprises a control node 160, preferably a switching node 150, preferably a service switching point SSP, controlled by a service control point SCP. The telecommunications network according to the invention comprises a data node 170, preferably a service data point (SDP). Under the control of control node 160, switching node 150 establishes communication lines between subscribers through one or more optional local area exchanges (LEs) 131-133 as needed. The telecommunications network 120 includes a device (AST-DR) 141 for recording and reproducing announcements, a device for converting sentences (speech synthesis) to speech, and optionally a device for speech recognition 143. It is desirable to. These devices 141, 142, 143 are connected to the switching node 150 as shown in FIG. 1, or in some other embodiments to the control node 160.

The internet 122 and the other network 122 may be connected to the network 120 by the interface 121. External database 124, such as credit card companies, may be connected to network 120, for example, via interface 123, as shown in the figure. The interface may also be connected to local exchanges 131-133, depending on the type and location of the external database. In accordance with the present invention, a customer 100 wishing to automatically interact with multiple subscribers 110-117 of the telecommunications network 120 may request this service from the telecommunications network 120. Interaction with the subscriber can take many different forms, such as playing a customer's message or replaying a customer's query and also recording the subscriber's response. One-way communication between two parties, one person actively playing the message and the other person passively listening to the message, and both communications between the two parties, both active, are referred to as the interaction between the two parties. do.

The automatically performed interaction desired by the customer may be market research, a poll, or different forms of advertising. In general, the customer 100 is not interested in conducting the automatic interaction with all of the subscribers 110-117, and only performs the automatic interaction with a preselected number of subscribers, that is, a target group, selected from all the subscribers. I am interested in The preselection is based on one or several rules. The rules for selecting members of the target group may include, for example, age, gender, geographic location, habits such as purchasing habits, credit or other card (such as reading card) usage patterns, family circumstances, social situations, income and / or vehicle names. Can be based The number of subscribers in the selected target group may be limited to one or several rules or have a prescribed upper limit. The target group may also consist of a defined number of randomly selected subscribers. The telecommunications network 120 uses an internal database and / or an external database 124 in the control node 160 and / or in the data node 170 to configure target groups. It is preferably performed by the control node 160 or under the supervision / control of the control node 160. In some cases, the customer may provide a list of subscribers that make up the target group.

The customer 100 orders the service to the network 120 through the computer 101, the mobile phone 104, or the general telephone 103. As mentioned above, in some embodiments the service request may be allowed after the customer first issues a PIN-code for security reasons. PIN-code access may be for selected access only, may be for all access to the service, and / or may be used only by request from a customer. Computer 101 may be directly connected to network 120, for example directly to data node 170, or indirectly to local exchange 131 (as shown in the figure) via interface 102 or the Internet. Indirectly connected through an external network 122, such as.

Automatic interaction services can be divided into, for example, three basic types. The first type, the standard type, is specified, which the customer cannot change at all, and the customer can only order and cancel service requests. Preferably, the network 120 according to the present invention provides a number of standard automatic interactions that can be ordered, such as polls, at different statistical credit levels at different costs. The second type, the semi-custom type, allows the selection of a number of standard target groups, such as the choice of the residential area of the customer, and also allows the recording of the notifications used in the usage.

Customization, the third basic type, can be programmed to very small details. The customer (100) provides a list of its own, the exact composition of the target group provided, the number of attempts to establish communication that should be made, the free gifts that subscribers who have completed the interaction, how the results should be reported, etc. This can be programmed.

The first two basic types, standard and semi-custom, can be ordered, initiated and / or canceled by phone 103 or mobile phone 104. Naturally, the computer 101 or written order is also possible. The natural choice of ordering the third basic type is to use a computer to select and enter all options. For example, one can program the times of the day that the interaction should take place, in order to avoid annoying subscribers in the middle of the night, certain times such as 23.00 and 07.00 hours are prohibited. Of course, in this case the use of telephone 103 or mobile telephone 104 is possible, but the customer initiates and also cancels the service, and if necessary changes the announcement (single or only multiple notification automated interactions). There is a limitation. The automatic interaction service may be available to customers who have pre-contracted with the network 120 and / or any subscribers 110-117 of the network 120.

When the customer 100 orders the automatic interaction service, the control node 160 instructs the switching node 150 to establish contact with the subscribers of the target group. Establishing contact with the subscribers of the target group may be performed simultaneously, partially simultaneously or sequentially, depending on the size of the target group, the capacity of the network, and / or the time required to complete the automatic interaction. Where appropriate, the control node 160 may include a device (ASTDR) 141 for the switching node 150 to record and play announcements, and / or a device 142 for speech conversion (speech synthesis), and / or voice. It will be instructed to use the device 143 for recognition. If, upon contact with a subscriber, an output generated by a machine such as a modem or fax is detected, the subscriber using it is recorded as deleted or unreachable from the target group. If contact is not possible with a defined number of attempts, the subscriber is deleted from the target group or logged out of reach. The automatic interaction service preferably does not attempt to establish contact with the subscriber after the contact is established once.

The network 120 also maintains a track of the target group in which the actual contact was made within a set time limit and which of these subscribers completed the interaction to the end. It is important to keep a record of which of the subscribers in the target group have completed the transaction for the purpose of billing the customer and to provide the gift to that subscriber. The gift may be in the form of a free communication time in the network 120, the cost of which is billed directly to the customer.

The different blocks of network 120 should be considered merely functional blocks and have nothing to do with the physical appearance of telecommunications network 120.

2 is a flow chart of a method according to the invention, implemented in a control node 160 and / or a switching node of the telecommunications network 120 according to FIG. In a first step 210 of the method, the customer requests an automated interaction service. In step 220, a list of subscribers in the telecommunications network that make up the target group is determined. The list may be provided by the customer or may be collected from an internal database and / or an external database at the customer's request. After the customer's request has been made and the target group has been determined, the network initiates in step 230 that the contacts are established in prescribed order with the subscribers of the target group. Step 230 is initiated only when the customer has initiated at step 210 by a simple telephone call or at a later time to initiate the automated interaction service. The customer can order and set up the service in advance and then start the service at the appropriate time. Steps 230-280 are simple representations of what happens with each subscriber in the target group, as described above, which can be performed simultaneously, partially concurrently or sequentially, as shown in the flowchart.

If contact with the subscriber of the target group has been established at step 230, the interaction begins at step 240. If contact with the subscriber has been completed, it is checked at step 250 whether the interaction has been completed by the subscriber or if the contact has been terminated prematurely. If the interaction is complete, at step 260 the subscriber is indicated in the list as having completed the transaction; This information may be used to give free gifts to subscribers. If it is determined in step 250 that the interaction is incomplete, then in step 270 the subscriber is listed as not having completed the interaction and / or the subscriber is removed from the list and / or the subscriber has no goals in the future. Mark subscribers in a special stop list to prevent them from appearing in the group.

Test step 280 checks if there are more subscribers in the target group to continue the automatic interaction, and if there are more customers, the procedure starts again at step 230. The target group may include 50,000 subscribers, but if the customer request is only 4000 performing a complete interaction, then test step 280 counts the number of consecutive interactions and stops at 4000. If there are no more interactions to be performed or the target group is empty, a report to the customer is collected at step 290 and delivered to the customer in a manner consistent with the customer's request. For example, the report may include the number of consecutive interactions, the results of market research or polls, the total cost of the automatic interaction service, and / or the list of customers for which the free gift should be sent. The report may be provided to the customer in a format requested by the customer, such as by fax, by telephone, by phone, by letter, by e-mail, and / or by transmission to a computer.

3 shows a flowchart of how contact with a subscriber is established, in accordance with one method of the present invention. 3 is a possible extension of step 230 of FIG. In step 331, communication with subscribers that must be kept in touch and belonging to the target group is attempted in the prescribed order. If an attempt is to be made, the above-defined turn may be one of several times of the day. The prescribed turn may be when the subscriber is on-hook, that is, when the subscriber has just terminated the telephone call. Since it can be detected, many attempts are not necessary. When the subscriber is on-hook, the subscriber is awake at home, unless the machine is on-hawk. The steps for dealing with this are described below. To increase the case of non-machines such as answering machines, the prescribed turn may be when the subscriber is on-hook after the subscriber-initiated call / telephone call.

In step 332, it is determined whether the contact is fully established, and if not fully established, in step 335 it is determined whether there have been enough attempts for that subscriber. If there are more attempts available to contact the subscriber, the procedure continues to step 331. If the upper limit of the attempt to contact the subscriber has been reached, the subscriber is recorded as unreachable at step 336 before the procedure continues to step 331. If it is determined in step 332 that a contact has been established, then in step 333 it is determined whether a contact has been made to the machine or person. The machine can be, for example, a modem, a fax machine, or an answering machine. If it is determined that the subscriber's machine has been off-hook, then at step 336 the subscriber is marked as unreachable and the procedure proceeds at step 331. On the other hand, if it is determined on the subscriber side that the person has off-hooked, then the subscriber is indicated as having responded and the procedure in step 240 of FIG. 2, step 441 of FIG. 4, or step 541 of FIG. Continue. If the subscriber is marked as responding, no further attempt is made even if the interaction is not completed.

4 shows a flow diagram of how interaction with a subscriber occurs in accordance with one method of the present invention. The flowchart of FIG. 4 is a possible extension of the interaction step 240 of FIG. 2, especially when requesting some kind of market research / pollution of a customer. Preferably, the first step 441 includes supplying an introduction message to the subscriber. The introductory message may provide an incentive to the subscriber to complete the interaction by promising some kind of free gift if the subscriber has completed the interaction. The introductory message may also contain information about how to proceed if the subscriber prefers a poll / market survey conducted in the usual manner if additional assistance is needed or by a human call or a query sent to the subscriber. Can be. If input by the subscriber is required, the latter information can be provided as the first query of step 442, where the customer can provide its response in step 443. Input from the subscriber may be done by voice recognition, voice recording, and / or by pressing the subscriber's button (turning a number) on the phone's button to generate DTMF signaling for decoding. In other words, the subscriber's response is recorded. In step 444, it is determined whether further questions should be sent to the subscriber. The number of questions may be a fixed number or dynamically changed depending on the subscriber's input. If there are no more questions to the subscriber, it is desirable to provide a termination message to the subscriber at step 445.

5 shows a flowchart of how interaction with a subscriber occurs in accordance with another method of the present invention. The flowchart of FIG. 5 is a possible extension of the interaction step 240 of FIG. 2, especially one that may be present when a customer requests an advertisement / announcement service. Preferably, the first step 541 includes providing an introduction message to the subscriber. The introductory message may provide incentives to the subscriber to complete the interaction by providing some kind of free gift if the subscriber completes the interaction. Then, in step 542, an incentive / advertisement / announcement message is provided to the subscriber. At step 542, then after the advertisement at step 545, a termination message is supplied to the subscriber.

The invention can be embedded in a device as pure hardware, pure software, or as a combination of hardware and software. If the method according to the invention is implemented in the form of software, it can be completely independent software or part of a larger program. The software may be appropriately located on a general purpose or dedicated computer.

In summary, the present invention may be described basically as an apparatus and method for providing an automatic interaction service for notification and investigation in a telecommunication network.

The invention is not limited to the embodiments described above, but may vary within the spirit of the appended claims.

Claims (24)

A method for providing a telecommunication network service that provides automatic interaction with a prescribed number of subscribers in a telecommunication network through a telecommunication network upon customer request in the telecommunication network. Determining, at the control node of the telecommunication network, a list of subscribers to which automatic interaction is to be performed; Calling the subscribers on the determined list one or more times in sequence with a control node that oversees the switching node of the telecommunication network to establish communication lines with the subscribers on the determined list; Interacting with each subscriber at the switching node upon the establishment of the communication line; Determining whether the interaction is complete with each subscriber who initiated the interaction; Reporting to the customer the results of interactions with the subscribers on the determined list. The method of claim 1, wherein the interaction is an advertisement that provides a message to each subscriber. The method of claim 1, wherein the interaction is a market survey that provides one or more questions to each subscriber, and a query response from each subscriber is recorded. 4. A method according to any one of the preceding claims, wherein said prescribed turn to call a subscriber is when it detects that the subscriber is on hook. 4. A method according to any one of the preceding claims, wherein said prescribed turn to call a subscriber is when it detects that the subscriber is on-hook after the subscriber has off-hooked the call initiated by the subscriber. . 4. A method according to any one of the preceding claims, wherein said prescribed turn to call a subscriber is one of several time periods of the day. 7. A method according to any one of the preceding claims, wherein if machine generated output is detected when the communication line is established, the interaction is immediately stopped and the subscriber is listed as unreachable. 8. The method of any one of claims 1 to 7, wherein subscribers detected as having completed the interaction are recorded in the list of subscribers to receive a free gift. The method of claim 8, wherein the free gift is in the form of toll-free time, for which the customer is charged. 10. The method of any one of claims 1-9, wherein the results are the basis for billing the customer. The method of any one of claims 1 to 10, wherein the number of detections of completed subscriber interactions is the basis for billing the customer. A method for providing a telecommunication network service that provides automatic interaction with a plurality of defined subscribers in a telecommunication network over a telecommunication network upon customer request in the telecommunication network, the method comprising: Calling said defined subscribers one or more prescribed turns in a control node in said telecommunication network overseeing a switching node of said telecommunication network to establish communication with at least one of said prescribed subscribers; If establishing communication with the one or more defined subscribers via the switching node, interacting with the defined subscribers with whom communication has been established; Determining which of the defined subscribers who initiated the interaction have completed the interaction to produce a result of the interaction with the interaction; Reporting the result of the interaction with the defined subscribers to the customer. A method for providing a telecommunication network service that provides automatic interaction with a plurality of defined subscribers in a telecommunication network over a telecommunication network upon customer request in the telecommunication network, the method comprising: Calling the defined subscribers one or more prescribed turns in a control node in the telecommunication network overseeing a switching node of the telecommunication network to establish communication with one or more defined subscribers; When establishing communication with one or more of the defined subscribers via a switching node, interacting with the defined subscribers with which communication has been established; Generating an interaction result with the defined subscribers; Reporting the result of the interaction with the defined subscribers to the customer. In the telecommunications network 120 which provides an interaction with a prescribed number of subscribers 110-117 in the telecommunications network via the telecommunications network when the customer 100 requests the telecommunications network, A control node 160 for determining a list of subscribers for which automatic interaction is to be performed; A switching node 150 invoking one or more prescribed orders of the subscribers on the defined list under the control of the control node supervising the switching node to establish a communication line with the subscribers on the determined list; Interaction means (150, 160, 141, 142, 143) for interacting with each subscriber to which a communication line is established by the switching node; Determining means (150, 160) for determining whether the interaction with each subscriber who has initiated the interaction has been completed; And means for reporting to a customer the results of interactions with subscribers on the determined list. 15. The telecommunications network of claim 14, wherein the interaction is an advertisement and the telecommunications network comprises means (150, 160, 141, 142, 143) for providing a message. 15. The method of claim 14, wherein the interaction is a market research, and the telecommunications network comprises means (150, 160, 141, 142, 143) for providing one or more questions and means (150, 160, 142) for recording responses to the questions. And 143). 17. A telecommunications network according to any one of claims 14 to 16, wherein the telecommunications network comprises means (150, 160) for detecting when the subscriber is on-hook, and the prescribed turn for calling the subscriber is on. Telecommunications network, characterized in that when hooking. 17. A telecommunications network according to any one of claims 14 to 16, wherein the prescribed turn to call a subscriber is one of several time periods during the day. 19. The telecommunications network according to any one of claims 14 to 18, wherein the telecommunications network comprises means (150, 160) for detecting the output generated by the machine and if the output generated by the machine is detected when a communication line is established, Telecommunications network, characterized in that the action is immediately stopped and the subscriber is not listed. 20. The telecommunications network according to any one of claims 14 to 19, wherein subscribers detected as having completed the interaction are recorded in the list of subscribers for a free gift. 21. The telecommunications network of claim 20, wherein the gift is in the form of toll-free time within the telecommunications network, for which the customer is charged. 22. A telecommunications network according to any one of claims 14 to 21, wherein the results are the basis for billing the customer. 23. A telecommunications network according to any one of claims 14 to 22, wherein the number of times of detection of completed subscriber interactions is the basis for billing a customer. A device (150, 160) for providing automatic interaction with a plurality of defined subscribers (110-117) in a telecommunication network through a telecommunication network when a customer (100) requests a device in the telecommunication network. Calling means (150, 160) for calling the defined subscribers in one or more prescribed orders in order to establish communication between the device and one or more defined subscribers; Interaction means 150, 160, 141, 142, 143 for interacting with one or more defined subscribers with whom communication has been established; Determining means (150, 160) for determining which of the interactions that have started have been completed to produce the result of the interaction with the interaction; Means (150, 160) for reporting to the customer the results of interactions with the defined subscribers.