KR20000037246A - Internet ARS Service System And A Method - Google Patents

Abstract

PURPOSE: An internet voice information service system and the method thereof are provided to listen to ARS(Audio Response System) service provided through 700 service lines on the internet using a personal computer. CONSTITUTION: A voice dedicated line and a telephone line are connected to an ARS equipment(S1). 700 service voice is recorded with the selection of a broadcasting corner to provide 700 service information(S2). The recorded 700 service voice file is stored in the ARS equipment(S3). The stored voice file is provided to a telephone or a portable phone through 700 service line(S4). The stored voice file is transferred to a FTP(File Transfer Protocol) server through the FTP(S5). A member ID is confirmed through a WWW service and the database of homepage if the voice file is transferred(S6). A user accessed with the member ID selects a desired 700 service corner(S7). Information for the selected 700 service corner is provided into a voice service through the internet(S8).

Description

Internet voice information service system and its method {Internet ARS Service System And A Method}

The present invention relates to an ARS voice information service, and more particularly, by listening to the ARS 700 service provided through a 700 service line such as a telephone or a mobile phone through the Internet through a computer, the 700 service can be listened to even when the 700 service line is congested. The present invention relates to an Internet voice information service system and a method thereof.

In general, broadcast, landline, PC communication, the Internet, pagers, and the like are used as a medium for providing the information guide system.

The service through broadcasting may include a one-way broadcasting type through airwaves. Since the information providing method is a unilateral method rather than a selective method by the user, the service is not efficiently provided to actual users compared to the amount of information.

In the case of using a telephone, it is possible to provide relatively efficient information through two-way communication between a service user and an information provider, and the information necessary for the user can be obtained on the move due to the wide spread of mobile communication.

On the other hand, thousands of companies 'ARS (Audio Response System) 700 service and 500 companies' securities information service 700 service can be listened to only by phone or mobile phone. You have to pay the fee, and due to the user's congestion it can not be heard.

In addition, voice services broadcast over the Internet were serviced only through the Internet.

However, the service of the ARS type is not only inconvenient to use to search for the information required by the ARS, but also has an inconvenience of having to perform a button input several times while checking the announcement.

Accordingly, the present invention was devised to solve the above-mentioned problems. The 700 service even when the 700 service line is congested by listening to the ARS 700 service provided through the 700 service line such as a telephone or a mobile phone through the Internet. It is an object of the present invention to provide an Internet voice information service system and a method for listening to the same.

Internet voice information service system of the present invention for achieving the above object,

An ARS device that accesses a voice board and transmits a broadcast recording for an ARS 700 service as a voice file;

A 700 service line for connecting the voice file transmitted from the ARS device so that a 700 user can listen to the telephone or a mobile phone;

A Windows NT server for providing a voice file transmitted from the ARS device to the Internet; And,

And a personal computer for listening to the Internet ARS voice file transmitted from the Windows NT server through the Internet network through the ARS service.

In addition, the Internet voice information service method of the present invention for achieving the above object,

A first step of connecting a voice dedicated line (TT line) and a telephone line required for service and own equipment to the ARS equipment;

A second step of recording 700 service voices by selecting a broadcast corner for providing information of 700 services after accessing the ARS equipment in the first step;

A third step of storing the 700 service voice file recorded in the second step in an ARS device;

A fourth step of providing the voice file stored in the third step to a telephone or a mobile phone connected to the user through the 700 service line;

A fifth step of transmitting / storing the voice file stored in the fourth step to an FTP server for Internet service through FTP;

A sixth step of confirming the member ID through the WWW service and the homepage database when the voice file is transmitted through the FTP server in the fifth step;

A seventh step of registering a member ID if the user is not a member in the sixth step, and then selecting a corner of the 700 service desired by the user connected with the member ID; And,

And an eighth step of providing information on the 700 service corner selected in the seventh step to the voice service through the Internet.

1 is a block diagram of an Internet voice information service system according to the present invention;

2 is a flowchart illustrating the operation of the Internet voice information service method according to the present invention.

<Explanation of symbols for main parts of drawing>

10: ARS equipment 20: 700 service line

30: Windows NT Server 40: Personal Computer

11, 13: voice board 12: Windows-NT workstation

31: FTP Server 32: WWW Service

33: DNS Server 34: IIS Service

35: Member List 36: Database

37: Internet ARS Voice Service

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

Internet voice information service system according to the present invention, as shown in Figure 1, the ARS device 10 for transmitting a broadcast recording for the ARS 700 service in a voice file by connecting to the voice board; A 700 service line 20 for connecting the voice file transmitted from the ARS device 10 so that a 700 user can listen to the telephone or a mobile phone; A Windows NT server 30 for providing a voice file transmitted from the ARS device 10 to the Internet; And a personal computer 40 for listening to the Internet ARS voice file transmitted from the Windows NT server 30 through the Internet network as an ARS service.

As shown in FIG. 1A, the ARS device 10 is connected to a voice-only line and a general telephone line serviced by Korea Telecom, and receives a voice board 11 that receives a transmission so that a computer can recognize a broadcast recording for the ARS 700 service. )Wow ; A window-NT workstation (12) which stores the signal received from the voice board (11) as a voice file and transmits the voice file of each 700 number to each client so as to serve 700 ARS numbers; And a voice board 13 for converting a voice file for the 700 ARS service transmitted through the Windows-NT workstation 12 into a signal that can be heard by a telephone or a mobile phone.

As shown in FIG. 1B, the Windows NT server 30 includes: an FTP server 31 for transmitting a voice file transmitted from the ARS device 10 to a PC; A WWW service 32, which is a web page made of a tool called HTML as an Internet service; A DNS server 33 for converting a home page address into an IP address used for communication between computers; An IIS service 34 providing multiple hosts over the Internet; A member list 35 for identifying whether the homepage is authenticated through a membership system; A database 36 for managing the member list 35 and information contents; And an Internet ARS voice service 37 that provides Internet service so that Internet users can also listen to the 700 service provided by the ARS 700 as a homepage for Internet service.

Internet voice information service system of the present invention configured as described above, by connecting the 700 dedicated service and the voice dedicated line and telephone line required for the connection to its own equipment to the equipment to record and broadcast the 700 service voice.

If a corner for providing information of the 700 service is selected, a broadcast recording for the ARS 700 service is received through a voice board 11 connected to the ARS device 10 so as to be recognized by a computer.

The signal received from the voice board 11 is stored in the ARS device 10 as a voice file in the Windows-NT workstation 12, and the voice file of each 700 number is provided to each client so that the ARS 700 can serve each number. send.

The voice file of each 700 number transmitted to each client through the Windows-NT workstation 12 is converted into a signal that can be listened to by a telephone or a mobile phone through the voice board 13.

As described above, the signal converted through the voice board 13 of the ARS device 10 is transmitted to the user through a 700 service line 20 or a mobile phone connected to the user when the user needs the 700 service information. Is provided.

On the other hand, the voice file stored in the ARS device 10 is automatically transferred to the Windows NT server 30 for the Internet service through the FTP protocol.

As described above, when the voice file is transmitted from the ARS device 10 to the Windows NT server 30 through the FTP service, the voice file is automatically stored and connected to the Internet by the function of each server.

Here, the function of each server is as follows.

First, the FTP (File Transfer Protocol) server 31 of the Windows NT server 30 is a server having a function of transferring files or software at a remote location to a PC, and the WWW (32) service is an Internet service. It is the sum of all the web pages created by the tool HTML.

Domain Name Server (DNS) server 33 serves to change the homepage address to an IP address used for communication between computers, and Internet Information Service (IIS) service 34 is a service that provides various hosts to the Internet.

The member list 35 is for identifying whether the homepage is authenticated through the membership system, and the database 36 manages the member list 35 and information contents.

After being connected to the Internet by the function of each server as described above, 700 services provided by the ARS equipment 10 to the 700 service line 20 through the Internet ARS voice service 37, which is a homepage for Internet service, at the same time It is linked to the homepage and provides Internet service so that Internet users can listen.

Therefore, after the Internet user enters the homepage address using the personal computer 4 to access the Internet ARS service, and views the monitor screen of the personal computer 40 and clicks a mouse, voice information provided by the 700 service is provided. You can listen to.

2, a first step (S1) of connecting a voice dedicated line (TT line) and a telephone line necessary for accessing 700 service and its own equipment to the ARS equipment as shown in FIG. 2; A second step (S2) of accessing the ARS device in the first step (S1) and then recording a 700 service voice by selecting a broadcast corner for providing information of the 700 service; A third step (S3) of storing the 700 service voice file recorded in the second step (S2) in the ARS device; A fourth step (S4) of providing information to the telephone or cellular phone connected to the user via the 700 service line in the voice file stored in the third step (S3); A fifth step S5 of transmitting / saving the voice file stored in the fourth step S4 to an FTP server for an Internet service through FTP; A sixth step (S6) of checking a member ID through a database of a WWW service and a homepage when the voice file is transmitted through the FTP server in the fifth step (S5); A seventh step (S7) of registering a member ID when the user is not a member in the sixth step (S6), and then selecting a corner of the 700 service desired by the user connected with the member ID; And an eighth step S8 of providing information on the 700 service corner selected in the seventh step S7 to the voice service through the Internet.

As described in detail above, the Internet voice information service according to the present invention may use the Internet ARS 700 service when it is impossible to listen to the 700 services by the user when the phone is listening to the service, and the 700 ARS information using the Internet is called a telephone and a computer. By integrating the methods of collecting information by using two media separately, it can be convenient to collect information for the times and can reduce the cost.

Although the invention has been described in detail only with respect to the specific examples described, it will be apparent to those skilled in the art that various modifications and variations are possible within the spirit of the invention, and such modifications and variations belong to the appended claims.

Claims (4)

An ARS device 10 for accessing a voice board and transmitting a broadcast recording for an ARS 700 service as a voice file; A 700 service line 20 for connecting the voice file transmitted from the ARS device 10 so that a 700 user can listen to the telephone or a mobile phone; A Windows NT server 30 for providing a voice file transmitted from the ARS device 10 to the Internet; And, Internet voice information service system comprising a personal computer (40) for listening to the Internet ARS voice file transmitted from the Windows NT server (30) through the Internet network as an ARS service. The method of claim 1, The ARS equipment 10, A voice board 11 connected to a voice-only line and a general telephone line serviced by KT and receiving a transmission so that a computer can recognize a broadcast recording for the ARS 700 service; A window-NT workstation (12) which stores the signal received from the voice board (11) as a voice file and transmits the voice file of each 700 number to each client so as to serve 700 ARS numbers; And, Internet voice information service system comprising a voice board 13 for converting a voice file for 700 ARS service transmitted through the Windows-NT workstation 12 into a signal that can be heard by a telephone or a mobile phone. . The method of claim 1, The Windows NT server 30, An FTP server 31 for transmitting a voice file transmitted from the ARS device 10 to a PC; A WWW service 32, which is a web page made of a tool called HTML as an Internet service; A DNS server 33 for converting a home page address into an IP address used for communication between computers; An IIS service 34 providing multiple hosts over the Internet; A member list 35 for identifying whether the homepage is authenticated through a membership system; A database 36 for managing the member list 35 and information contents; And, Internet voice information service system comprising Internet ARS voice service 37, which provides Internet service so that Internet users can listen to 700 service provided by ARS 700 at the same time as homepage for internet service. . A first step (S1) of connecting a voice-dedicated line (TT line) and a telephone line required for service and its own equipment to the ARS equipment; A second step (S2) of accessing the ARS device in the first step (S1) and then recording a 700 service voice by selecting a broadcast corner for providing information of the 700 service; A third step (S3) of storing the 700 service voice file recorded in the second step (S2) in the ARS device; A fourth step (S4) of providing information to the telephone or cellular phone connected to the user via the 700 service line in the voice file stored in the third step (S3); A fifth step S5 of transmitting / saving the voice file stored in the fourth step S4 to an FTP server for an Internet service through FTP; A sixth step (S6) of checking a member ID through a database of a WWW service and a homepage when the voice file is transmitted through the FTP server in the fifth step (S5); A seventh step (S7) of registering a member ID when the user is not a member in the sixth step (S6), and then selecting a corner of the 700 service desired by the user connected with the member ID; And, Internet voice information service method comprising the eighth step (S8) of providing the information of the 700 service corner selected in the seventh step (S7) to the voice service via the Internet.