KR102606939B1 - System for providing lettering service - Google Patents

Abstract

The present invention relates to a lettering service provision system configured so that the content to be provided can be changed in real time at any time, but the provision of lettering services that the recipient does not want can be blocked. The system according to an embodiment of the present invention includes the above A customer company device including an exchange that connects a call to be received from a mobile terminal through a telephone network or to be sent to the mobile terminal, and a lettering gateway unit that receives call event information from the exchange; and providing a lettering content service to a management entity of the customer company device. Provides a web server that stores one or more contents to be displayed on the screen of the mobile terminal, and a service provider device configured with a middleware server that collects and registers information about opting out of receiving a lettering service delivered from the mobile terminal. You can.

Description

Lettering service provision system {SYSTEM FOR PROVIDING LETTERING SERVICE}

The present invention relates to a lettering service provision system, and more specifically, to a lettering service provision system that is configured so that the content to be provided can be changed in real time at any time, but the provision of lettering services that are not desired by the recipient can be blocked.

Figure 1 is a diagram for explaining a conventional method of providing lettering services. For convenience of explanation, the owner of the mobile terminal (1) is taken as a civil servant, and the customer company (2) is taken as a public institution. Of course, customer companies (2) are not limited to public institutions and can be private companies, hospitals, schools, etc.

Referring to Figure 1, in the conventional lettering service, when the complainant's mobile terminal (1) makes or receives a call with a public institution, the call is made to the target IP phone (corresponding to the civil affairs department and person in charge of the public institution to which the complainant called). The connection is made, and at the same time, the lettering server (2b) sends a signal including the phone number of the complainant's mobile terminal (1) and the phone number of the receiving IP phone to the Colgate device (3) through the Internet network.

The Colgate device (3) can run the lettering service application (5) installed on the mobile terminal (1) using the phone number of the complainant's mobile terminal (1). Accordingly, the web URL and/or image stored in the content server 3a of the Colgate device 3 may be displayed on the screen of the mobile terminal 1.

This existing method of providing lettering services simply provides only guidance images on the screen of the mobile terminal (1) or provides a link to the homepage, so there is a limit to providing various contents, and the customer company (2) provides various contents. If you wanted to provide it to a complainant, there was a problem that you had to ask the business operator who manages the Colgate device (3) in advance and spend time creating/editing the content.

Meanwhile, even for customers who do not wish to receive lettering service, if it is provided unilaterally, it may cause customer inconvenience. To resolve this inconvenience, call reception itself must be blocked. In this case, the customer may have to provide even the information he or she needs. There was a problem with it not being provided.

Korean Patent Publication No. 10-2005-0005051

The present invention was devised to solve the above-mentioned problems, and its purpose is to present a lettering service provision system in which various contents can be provided, and the contents of the contents to be provided can also be changed in real time at any time by the customer.

In addition, the purpose of the present invention is to propose a lettering service provision system that allows customers who do not wish to receive lettering services to filter only the provision of lettering content while maintaining call reception.

One embodiment of the present invention for achieving the above-described object is a system for providing a lettering service to a mobile terminal, comprising: an exchange for connecting calls to be received from the mobile terminal through a telephone network or to be sent to the mobile terminal, and the exchange A customer device including a lettering gateway unit that receives call event information from a web server that provides a lettering content service to a management entity of the customer device and stores one or more contents to be displayed on the screen of the mobile terminal, and It may include a service provider device configured with a middleware server that collects and registers information about opting out of receiving a lettering service delivered from a mobile terminal.

When receiving or making a call from the mobile terminal, the lettering gateway unit provides, as the call event information, the phone number of the mobile terminal, the target phone number of the call, and related information about the target phone number. It can be delivered to the middleware server.

The middleware server determines whether the lettering service opt-out information has already been registered from the phone number of the mobile terminal, and then executes the lettering service application installed in the mobile terminal only when the lettering service opt-out information is unregistered. The call event information can be delivered to the Colgate device to do so.

The Colgate device can check and execute the installation information of the lettering service application of the mobile terminal using the phone number of the mobile terminal received from the lettering gateway unit.

If the Colgate device fails to execute the lettering service application, pre-stored message information may be transmitted to the mobile terminal.

After being executed by the Colgate device, the lettering service application may call a connected web URL to enable access to content included in the web server.

On the screen of the mobile terminal, the contents include the phone number of the person making the call with the mobile terminal, a logo image, a homepage link, a card news link, a YouTube video link, various research homepage links, and a link to an artificial intelligence search engine for civil complaints. At least one of the above and, as a user interface, an interface for receiving the lettering service rejection information may be displayed.

At this time, the lettering service rejection information entered through the interface may be collected and registered in the middleware server.

Another embodiment of the present invention for achieving the above-described object is a system for providing a lettering service to a mobile terminal, comprising: an exchange that connects a call to be received from or to be sent to the mobile terminal through a telephone network from the mobile terminal, and the exchange A customer device including a lettering gateway unit that receives call event information from a web server that provides a lettering content service to a management entity of the customer device and stores one or more contents to be displayed on the screen of the mobile terminal, and A service provider device configured with a middleware server that collects and registers lettering service rejection information delivered from a mobile terminal, wherein the customer device includes a lettering relay server that relays communication between the lettering gateway unit and the middleware server. It may further include ;.

According to the lettering service provision system, which is an embodiment of the present invention, a web server storing content is built in the service provider system, and by providing the lettering content service of the web server under a contract with the customer company, the customer company can at any time store the content stored in the web server. Since content can be processed, it is possible to provide a variety of content to a mobile terminal, and the content of the content to be provided can also be changed in real time.

In addition, according to the lettering service provision system, which is an embodiment of the present invention, the middleware server collects and registers the information about refusing to receive the lettering service of the mobile terminal, so that in the case of a customer who does not wish to receive the lettering service, the lettering content is maintained while maintaining call reception. You can filter only offers.

Figure 1 is a diagram for explaining a conventional method of providing lettering services.
Figure 2 is a conceptual diagram illustrating a lettering service providing system according to an embodiment of the present invention.
FIG. 3 is a diagram illustrating a scenario in which a call is normally made or received in the lettering service providing system disclosed in FIG. 2.
FIG. 4 is a diagram illustrating a scenario in which execution of a lettering service application is not possible in the lettering service providing system disclosed in FIG. 2.
FIG. 5 is a diagram illustrating a scenario in which a call cannot be made or received normally in the lettering service providing system disclosed in FIG. 2.
Figure 6 is a conceptual diagram illustrating a lettering service providing system according to another embodiment of the present invention.
Figure 7 is a diagram for explaining various embodiments of the layout of content displayed on the screen of a mobile terminal when providing a lettering service.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the attached drawings.

Since the present invention can make various changes and have various embodiments, specific embodiments will be illustrated in the drawings and described in detail in the detailed description. This is not intended to limit the present invention to specific embodiments, and should be interpreted as including all changes, equivalents, and substitutes included in the spirit and technical scope of the present invention.

In describing the present invention, terms such as first and second may be used to describe various components, but the components may not be limited by the terms. The above terms are solely for the purpose of distinguishing one component from another. For example, a first component may be named a second component, and similarly, the second component may also be named a first component without departing from the scope of the present invention.

The term “and/or” may include any of a plurality of related stated items or a combination of a plurality of related stated items.

When a component is said to be "connected" or "connected" to another component, it means that it may be directly connected to or connected to that other component, but that other components may also exist in between. It can be understood. On the other hand, when a component is referred to as being “directly connected” or “directly connected” to another component, it can be understood that there are no other components in between.

The terms used in this application are only used to describe specific embodiments and are not intended to limit the invention. Singular expressions may include plural expressions, unless the context clearly indicates otherwise.

In this application, terms such as “comprise” or “have” are intended to designate the presence of features, numbers, steps, operations, components, parts, or combinations thereof described in the specification, and one or more other features It can be understood that it does not exclude in advance the possibility of the existence or addition of elements, numbers, steps, operations, components, parts, or combinations thereof.

Unless otherwise defined, all terms used herein, including technical or scientific terms, may have the same meaning as commonly understood by a person of ordinary skill in the technical field to which the present invention pertains. Terms defined in commonly used dictionaries can be interpreted as having meanings consistent with the meanings they have in the context of related technologies, and unless clearly defined in this application, are interpreted as having an ideal or excessively formal meaning. It may not work.

In addition, the following examples are provided to provide a more complete explanation to those with average knowledge in the art, and the shapes and sizes of elements in the drawings may be exaggerated for clearer explanation.

Figure 2 is a conceptual diagram illustrating a lettering service providing system according to an embodiment of the present invention.

Throughout this specification, the owner of the mobile terminal 10 will be described as a civil servant, and the manager of the customer's device 100 will be described as a public institution. However, it should be noted that the owner of the mobile terminal 10 or the manager of the customer's device 100 is not limited to this.

Referring to FIG. 2, the lettering service providing system according to an embodiment of the present invention provides service by contracting with a customer device 100 including an exchange 110 and a lettering gateway unit 120 and the customer device 100. It may include a service provider device 200 that provides.

The exchange 110 can connect a call to be received from the mobile terminal 10 through a telephone network or to be sent to the mobile terminal 10. Here, the telephone network may mean, for example, PSTN (Public Switched Telephone Network). The switch 110 may refer to a device that converts different call control protocols and voice control protocols to suit each network.

More specifically, when the complainant makes a call to a public institution or receives a call from a public institution using his or her mobile terminal 10, the complainant and the person in charge within the public institution can be connected through the exchanger 110. , At this time, the lettering gateway unit 120 may transmit call event information to the middleware server 210, which will be described later. Here, the switch 110 can perform the functions of a media gateway and an IP-PBX.

Meanwhile, call event information may include the phone number of the mobile terminal 10, a target phone number with which the mobile terminal 10 is making a call, and information related to the target phone number.

Through the phone number of the mobile terminal 10, it can be determined whether the person being called is a person who has refused to receive the lettering service. Additionally, the target phone number may be the phone number of a person in charge of a specific department of a public institution who receives a call from the complainant or makes a call to the complainant. Additionally, the information related to the target phone number may be information that can distinguish the specific department (eg, general affairs team, public relations team, etc.).

When transmitting a signal including the above-described information to the middleware server 210, the lettering gateway unit 120 may transmit it using one-way encryption (eg, AES256 encryption).

The middleware server 210 may collect and register lettering service rejection information delivered from the lettering gateway unit 120. The middleware server 210 can determine whether the mobile terminal 10 is a mobile terminal that has previously declined to receive the lettering service from the phone number of the mobile terminal 10 received from the lettering gateway unit 120.

The determination can be made based on whether lettering service rejection information corresponding to the phone number of the mobile terminal 10 is already registered in the middleware server 210.

If lettering service rejection information is already registered for the mobile terminal 10, the middleware server 210 does not deliver call event information to the Colgate device 20.

If the lettering service rejection information is not registered for the mobile terminal 10, the middleware server 210 delivers call event information to the Colgate device 20.

Meanwhile, the lettering service application 30 may be installed in the mobile terminal 10. The lettering service application 30 may be executed in conjunction with the Colgate device 20. More specifically, when the Colgate device 20 receives the phone number of the mobile terminal 10 from the middleware server 210, it uses it to check the installation information of the lettering service application 30 of the mobile terminal 10. You can run it.

The service provider device 200 may provide a lettering content service to the management entity of the customer company device 100. At this time, a web server 220 that stores one or more contents to be displayed on the screen of the mobile terminal 10 may be built in the service provider device 200. The web server 220 may be built in a device outside the customer company, or may be built in a device inside the customer company.

Through this configuration, the owner or manager who manages the customer's device 100 can configure the content to be provided through the lettering service in various ways as needed, and can change the content at any time if desired. It has the advantage of being able to change independently in real time. In other words, the process of making a separate request to the administrator of the Colgate device 20 when changing content is omitted, so the convenience of configuring the lettering service can be improved.

After being executed by the Colgate device 20, the lettering service application 30 may call a connected web URL to enable access to content included in the web server 220.

The content may be displayed on the screen of the mobile terminal 10. The screen of the mobile terminal 10 may further display an interface for receiving lettering service rejection information as a user interface. The interface may be an unsubscribe button.

The web server 220 can receive the complainant's input to refuse reception through the interface. The reception refusal input may be stored in the web server 220 as lettering service refusal information. Information on opting out of receiving the lettering service may be transmitted to the middleware server 210 and registered.

As a result, after the complainant who has received the lettering service applies for rejection for the first time, the reception refusal information is registered in the middleware server 210, and filtering is performed so that the lettering service is not provided to the complainant's mobile terminal 10 from the next call. It can be.

In other words, if the lettering service opt-out information is already registered, only the signal transmission from the middleware server 210 to the Colgate 20 is blocked, so the call can be connected, but the provision of lettering service that the complainant does not want can be blocked.

FIG. 3 is a diagram illustrating a scenario in which a call is normally made or received in the lettering service providing system disclosed in FIG. 2.

The scenario shown in Figure 3 illustrates a case where a complainant calls a public institution. Referring to FIG. 3, when a civil servant attempts to call a public institution, a signal is immediately transmitted to the Colgate device 20 through the lettering gateway unit 120 and the middleware server 210. Subsequently, the Colgate device 20 executes the lettering service application 30 installed on the complainant's mobile terminal 10.

At this time, before Employee B of the public institution that the complainant wants to call answers the phone, that is, at the moment when the call tone is being transmitted to the complainant, the name of the department to which the complainant is calling is displayed on the screen of the mobile terminal 10 as a prologue screen. , phone numbers may be provided as text and/or images. At the same time, advertising phrases and guidance phrases of public institutions may be provided in the form of text and/or images.

Afterwards, Employee B answers the phone, proceeds with the call with the complainant, and after the call is terminated, a screen different from the prologue screen may be provided as an epilogue screen on the screen of the mobile terminal 10, for example. , redial call links may be provided as text and/or images. At the same time, advertising phrases and guidance phrases of public institutions may be provided in the form of text and/or images. The epilogue screen may be configured differently from the prologue screen.

Continuing to refer to FIG. 3, the administrator who manages the customer device 20 can access the web server 220 of the service provider device 200 at any time to change the configuration of the content (the above-described prologue screen and epilogue screen). .

FIG. 4 is a diagram illustrating a scenario in which execution of a lettering service application is not possible in the lettering service providing system disclosed in FIG. 2.

The scenario shown in Figure 4 also illustrates a case where a complainant calls a public institution.

The Colgate device 20 may fail to execute the lettering service application 30. For example, an error of unknown cause occurs, the lettering service application 30 is not installed or deleted on the complainant's mobile terminal 10, or the specifications of the mobile terminal 10 are not suitable for running the lettering service. It can be.

In this case, message information previously stored in the web server 220 of the service provider device 200 may be transmitted to the mobile terminal 10. The message information may include recipient or sender information (telephone number, organization name, department name, person in charge, etc.). The message information may include specific web URL information.

FIG. 5 is a diagram illustrating a scenario in which a call cannot be made or received normally in the lettering service providing system disclosed in FIG. 2.

Figure 5 illustrates a case where, unlike the example in Figure 4, a call cannot be connected between a complainant and an employee of the department in charge.

Referring to Figure 4, when a civil servant attempts to call a public institution, a signal is transmitted to the Colgate device 20 through the lettering gateway unit 120 and the middleware server 210, as in Figure 3. do. Subsequently, the Colgate device 20 executes the lettering service application 30 installed on the complainant's mobile terminal 10.

At this time, before Employee B of the public institution that the complainant wants to call answers the phone, that is, at the moment when the call tone is being transmitted to the complainant, the name of the department to which the complainant is calling is displayed on the screen of the mobile terminal 10 as a prologue screen. , phone numbers may be provided as text and/or images. At the same time, advertising phrases and guidance phrases of public institutions may be provided in the form of text and/or images.

Meanwhile, if the call is not connected for reasons such as employee absence, a link/button for requesting a call back may be provided on the screen of the mobile terminal 10 as a call failure screen or an absent screen. When applying for a callback, the complainant's phone number is left so the person in charge can contact you later. At the same time, advertising phrases and guidance phrases of public institutions may be provided in the form of text and/or images.

Continuing to refer to FIG. 5 , the administrator who manages the customer device 20 can access the web server 220 of the service provider device 200 at any time to change the configuration of the content (the above-mentioned prologue screen, absent screen). .

Figure 6 is a conceptual diagram illustrating a lettering service providing system according to another embodiment of the present invention.

The embodiment of FIG. 6 has all other configurations the same as the embodiment of FIG. 2, but differs in that the customer's device 100 further includes a lettering relay server 130.

The lettering relay server 130 may be provided to relay communication between the lettering gateway unit 120 and the middleware server 210. That is, in this embodiment, call event information is not directly transmitted from the lettering gateway unit 120 to the middleware server 210, but is transmitted to the middleware server 210 through the lettering relay server 130.

As such, in the embodiment in which the lettering gateway unit 120 and the lettering relay server 130 are configured separately, the mobile terminal 10 indirectly connects to other network services through the relay server 130, thereby further strengthening the security of the system. There is an effect.

Figure 7 is a diagram for explaining various embodiments of the layout of content displayed on the screen of a mobile terminal when providing a lettering service.

The web server 220 built in the service provider device 200 may store various contents to be provided as a lettering service. For example, at least one of the phone number of the person making the call with the mobile terminal 10, logo image, homepage link, card news link, YouTube video link, various research homepage links, and artificial intelligence search engine link for civil complaints. It can be included.

Here, an AI-powered search engine is a search program that combines a deep learning-based natural language processing model and a search engine. Examples include Chat GPT, Bing AI, customer-built engines, and AI search engines. Therefore, the complainant can click on the artificial intelligence search engine link for complaints and search for the content of the complaint on their own.

Such content may be displayed on the screen of the mobile terminal 10.

Additionally, on the screen of the mobile terminal 10, an interface for receiving lettering service rejection information may be displayed as a user interface. Here, the interface may be, for example, a reception rejection input button.

Referring to Figure 7(a), as an example, the logo of the public institution talking to the complainant is displayed at the top, and below it are links to news related to the public institution, links to YouTube operated by the public institution, and homepage links. The included content may be displayed, and a reception rejection input interface may be displayed at the bottom of the content.

Alternatively, referring to FIG. 7(b), as another example, a reception rejection input interface may be exposed between contents.

The embodiment shown in FIG. 7 is only an example, and one layout of FIGS. 7(a) and 7(b) is a prologue screen before the start of a call between the mobile terminal 10 and a public institution, and the other is a prologue screen. It may consist of an epilogue screen after the call between the mobile terminal 10 and the public institution is terminated.

As described above, according to the lettering service provision system as an embodiment of the present invention, a web server storing content is built in the service provider system, and by providing the lettering content service of the web server under a contract with the customer company, the customer company Since the content stored in the web server can be processed at any time, various content can be provided to the mobile terminal, and the content of the content to be provided can also be changed in real time.

In addition, according to the lettering service provision system, which is an embodiment of the present invention, the middleware server collects and registers the information about refusing to receive the lettering service of the mobile terminal, so that in the case of a customer who does not wish to receive the lettering service, the lettering content is maintained while maintaining call reception. You can filter only offers.

Although the present invention has been described with reference to limited embodiments and drawings, the present invention is not limited to the above embodiments, and various modifications and variations can be made by those skilled in the art from these descriptions. Therefore, the technical idea of the present invention should be understood only by the claims, and all equivalent or equivalent modifications thereof shall fall within the scope of the technical idea of the present invention.

10: Mobile devices
20: Colgate device
30: Lettering service application
100: Customer device
110: exchanger
120: Lettering gateway unit
130: Lettering relay server
200: Service provider device
210: Middleware server
220: web server

Claims (9)

A system that provides a lettering service to a mobile terminal,
A customer company device including a switchboard for connecting calls to be received from or to be sent to the mobile terminal through a telephone network, and a lettering gateway unit for receiving call event information from the switchboard;
A web server that provides a lettering content service to the management entity of the customer's device and stores one or more content to be displayed on the screen of the mobile terminal, and middleware that collects and registers information about opting out of receiving the lettering service delivered from the mobile terminal. It includes a service provider device on which a server is built,
The lettering gateway unit,
When receiving or making a call from the mobile terminal, as the call event information, the phone number of the mobile terminal, the target phone number that is the target of the call, and related information about the target phone number are transmitted to the middleware server. Characterized by,
Lettering service provision system.
delete According to paragraph 1,
The middleware server is,
After determining whether the lettering service rejection information has already been registered from the phone number of the mobile terminal, the Colgate device executes the lettering service application installed in the mobile terminal only when the lettering service rejection information is unregistered. Characterized in delivering the call event information to,
Lettering service provision system.
According to paragraph 3,
The Colgate device,
Characterized in that the installation information of the lettering service application of the mobile terminal is checked and executed using the phone number of the mobile terminal received from the lettering gateway unit,
Lettering service provision system.
According to paragraph 4,
Characterized in that when the Colgate device fails to execute the lettering service application, pre-stored message information is transmitted to the mobile terminal.
Lettering service provision system.
According to paragraph 4,
The lettering service application,
Characterized in that, after being executed by the Colgate device, a connected web URL is called to enable access to content included in the web server.
Lettering service provision system.
According to paragraph 1,
On the screen of the mobile terminal,
As the content, at least one or more of the phone number of the person making the call with the mobile terminal, a logo image, a homepage link, a card news link, a YouTube video link, various research homepage links, and a link to an artificial intelligence search engine for civil complaints,
A user interface, characterized in that an interface for inputting information to refuse to receive the lettering service is displayed.
Lettering service provision system.
In clause 7,
Characterized in that the lettering service rejection information input through the interface is collected and registered in the middleware server,
Lettering service provision system.
A system that provides a lettering service to a mobile terminal,
A customer company device including a switchboard for connecting calls to be received from or to be sent to the mobile terminal through a telephone network, and a lettering gateway unit for receiving call event information from the switchboard;
A web server that provides a lettering content service to the management entity of the customer's device and stores one or more content to be displayed on the screen of the mobile terminal, and middleware that collects and registers information about opting out of receiving the lettering service delivered from the mobile terminal. Includes a service provider device on which the server is built,
The customer's device is,
It further includes a lettering relay server that relays communication between the lettering gateway unit and the middleware server,
The lettering gateway unit,
When receiving or making a call from the mobile terminal, as the call event information, the phone number of the mobile terminal, the target phone number that is the target of the call, and related information about the target phone number are transmitted to the middleware server. Characterized by,
Lettering service provision system.