CN108391018B

CN108391018B - Method and system for making telephone call by appointment

Info

Publication number: CN108391018B
Application number: CN201810110378.5A
Authority: CN
Inventors: 曾梦颖
Original assignee: Individual
Current assignee: Individual
Priority date: 2017-02-08
Filing date: 2018-02-05
Publication date: 2021-07-06
Anticipated expiration: 2038-02-05
Also published as: CN108391018A; CN106878407A

Abstract

The invention discloses an interactive method for making a telephone reservation, which comprises the following steps: the calling and booking party sends out booking request information comprising the routing content, the booking calling party identification code and the booking receiver identification code; the method comprises the steps that request information is transmitted to a dialing reservation server through the Internet, the dialing reservation server extracts a reserved dialing party identification code and a reserved receiving party identification code from the request information, inquires a telephone number bound by the reserved dialing party identification code in a database, reserves an IP address corresponding to the reserved receiving party identification code at present, inserts a digital telephone number bound by the reserved dialing party identification code into original reservation request information, and forwards the reservation information by taking the IP address corresponding to the reserved receiving party identification code at present as a destination; the reservation receiver receives the information, confirms answering, and returns confirmation information inserted with own telephone number by taking the IP address of the reservation dialing party in the received reservation information as a destination; the reservation dialing party receives the confirmation information, extracts the telephone number of the reserved party and initiates the telephone to dial to the reserved party.

Description

Method and system for making telephone call by appointment

Technical Field

The invention relates to the field of telephones, in particular to a method and a system for information interaction of telephone call reservation and dialing.

Background

The telephone is a necessary tool for communication of people, the current telephone system is used for dialing and switching connection based on digital telephone numbers, and the following problems exist, firstly, the current situation of the opposite party cannot be known when dialing, and the opposite party is only known after dialing, or whether the call is convenient to talk or not is asked after the call is connected, or the call is refused after the call is not connected. Secondly, the efficiency is low, if a telephone consultation service is inquired, after the call is made, the other telephone is informed to deal with the business, the other party informs the new number, and then re-dials, and the repeated dialing can be carried out for many times to make a wish. For another example, after a call is entered by a current customer service telephone (CallCenter), the user is often informed that the user is busy after inputting a plurality of keys by voice navigation, and waits for a long time. Thirdly, the digital number is easy to leak and can be randomly dialed to be connected and is disturbed.

Disclosure of Invention

According to one embodiment of the invention, an interactive method for making a telephone reservation call comprises the following steps: the calling reservation party sends a call calling reservation request message which comprises the routing content, a reservation calling party identification code and a reservation receiving party identification code; the method comprises the steps that request information firstly passes through a data link and the Internet to a dialing reservation server, the dialing reservation server extracts a reserved dialing party identification code and a reserved receiving party identification code from the request information, inquires a digital telephone number bound by the reserved dialing party identification code in a database, inquires an IP address corresponding to the reserved receiving party identification code at present, inserts the digital telephone number bound by the reserved dialing party identification code into original reservation request information, and forwards the reservation information by taking the IP address corresponding to the reserved receiving party identification code at present as a destination; the reservation receiver receives the information, sees the routing information and dials the telephone number of the reservation receiver, confirms answering, and returns confirmation information inserted with the own telephone number by taking the IP address of the reservation receiver in the received reservation information as a destination; the reservation dialing party receives the confirmation information, extracts the telephone number of the reserved party, and initiates a telephone to dial to the reserved party from the telephone network.

In another aspect of the invention, a call management method for telephone subscription dialing, when a call is incoming, an answering party displays a calling number according to the call, compares the confirmed subscription request number, and if the two numbers are consistent, normally triggers the telephone ringing and simultaneously displays the subscription information; if no reservation record exists, ringing and muting; after the call is finished, if the called party is willing to leave the telephone number to the appointed dialing party, sending confirmation to leave the call record to the appointed dialing party, and the appointed dialing party generates the call record.

The invention also includes a method for processing the busy of the reserved party telephone, which comprises the following steps: the reserved party receives a call reservation request from the data link, detects that the call module of the reserved party is in a busy state, returns information whether the current telephone busy of the call reservation party is willing to receive a busy ending notice, selects an acceptance option by the reservation call party, and notifies the reservation call party to initiate call reservation again after the call module finishes the busy.

The invention also includes a reservation processing method for processing customer service telephone queuing, the reservation request is sent to the customer service telephone call-in agent, the telephone call-in agent extracts the telephone number of the reservation dialing party, and sends the pre-occupation queue request to the customer service CTI module by the telephone number, and inquires the current queue position to inform the reservation dialing party, the reservation dialing party selects a proper time to dial the telephone according to the queue change, after the telephone is accessed, the CTI is inserted into the telephone queue according to the calling number and the pre-occupation position thereof.

The invention also includes a method for binding telephone number and reservation identification code, the word and digital information belonging to the property of oneself is used as the identification code, for example, the own private license plate number is used as the identification code, bind with telephone number, store in dialing the database of the reservation server, when someone needs to move the car to dial oneself, can input the license plate directly to reserve; meanwhile, the second telephone number can be bound, and the two numbers of one mobile phone can be randomly reserved and successfully dialed.

Drawings

The present invention is illustrated by way of example and is not limited by the figures of the accompanying drawings, in which like references indicate similar elements.

FIG. 1 is a block diagram of a mobile phone and a mobile phone system according to an embodiment of the present invention;

FIG. 2 is a block diagram of a mobile phone and a fixed phone according to another embodiment of the present invention;

FIG. 3A is a flow chart of a mobile registration process according to an embodiment of the present invention;

FIG. 3B is a flow chart of a landline registration process according to an embodiment of the present invention;

FIG. 4 is a flow diagram of a more ID binding process of an embodiment of the present invention;

FIG. 5A is a schematic view of a user interface in accordance with an embodiment of the present invention;

FIG. 5B is a schematic diagram of a user interface in accordance with an embodiment of the present invention;

FIG. 6 is a detailed functional block diagram for implementing communication between two mobile phones according to an embodiment of the present invention;

FIG. 7 is a block diagram of a process for implementing communication between two mobile phones according to an embodiment of the present invention;

FIG. 8 is a flowchart illustrating the overall operation of the communication between two mobile phones according to an embodiment of the present invention;

FIG. 9 is a detailed functional block diagram for enabling communication between a mobile telephone and a CTI-enabled landline telephone in accordance with one embodiment of the present invention;

FIG. 10 is a block diagram of a flow chart for enabling communication between a mobile phone and a CTI-enabled landline phone in accordance with one embodiment of the present invention;

FIG. 11 is a flowchart illustrating the overall operation of a CTI enabled landline telephone in communication with a mobile telephone according to one embodiment of the present invention;

FIG. 12 is a detailed functional block diagram for enabling communication between a mobile telephone and a CTI-less landline telephone in accordance with one embodiment of the present invention;

FIG. 13 is a block diagram of a flow chart for enabling communication between a mobile phone and a CTI-enabled landline phone in accordance with one embodiment of the present invention;

FIG. 14 is a flowchart illustrating the overall operation of a mobile phone communicating with a CTI-less fixed telephone, in accordance with one embodiment of the present invention;

Detailed Description

The invention relates to a method and a system for reserving and dialing a telephone, on one hand, the dialing mode not only supports the traditional number, but also can use the text information representing the attribute of the user as the identification code disclosed by a called party, and finishes confirming the willing answering and transmitting the number of the reserved party by dialing reservation information interaction. Another aspect of the invention is to let the calling party know whether the other party's telephone is busy and when to finish the busy before dialing. In addition, the telephone call confirmed by the called party can ring normally, and the harassing call is muted. The following description and drawings are illustrative and explanatory of the invention and are not to be construed as limiting the invention.

Fig. 1 is a block diagram illustrating a system according to an exemplary embodiment of the present invention. The system includes at least one dial-up subscription server 111 connected to the internet 103, a mobile client 104 connected to the internet 103, another client 105 connected to the internet 103 and cooperating with the mobile client 104, and a mobile phone switching network 101 for completing a mobile phone call. The data link 108 is an information interaction channel between the internet 103 and the

mobile clients

104 and 105 and the call reservation server 111, and the mobile phone link 109 is used for phone call, connection, conversation, and the like between the mobile client 104 and the mobile client 105. In the development of mobile networks, the data link 108 and the mobile phone link 109 may be merged at the physical layer, the former is mainly internet information transfer and takes IP addresses as communication destinations, the latter is information transfer of voice establishment, release and call and takes phone numbers as communication destinations, which are described herein for clarity and are distinguished from each other.

The dialing reservation server 111 is deployed in the internet 103 through a Data link 108 of an idc (internet Data center) room, and the dialing reservation server 111 is used for managing identification codes (IDs) and bound telephone numbers of all

mobile clients

104 and 105, and IP addresses used by the

mobile clients

104 and 105 in the internet 103.

The

mobile clients

104 and 105 are typically connected to the internet 103 using data links 108 in the WIFI, LTE, TD-SCDMA, WCDMA, or other manners. Thus,

mobile clients

104, 105 can complete the interactive registration, login, sending, and receiving of subscription information with the dial-up subscription server 111 via the internet link 108.

Mobile client 104 subscribes to dial mobile client 105, mobile client 104 enters routing information on the subscription interface, and the ID externally published by the mobile client 105, pressing a subscription button, the mobile client 104 is built with the IP or domain name of the subscription management server 111, the reservation dialing information is sent to the reservation management server 111 through the internet 103, the reservation management server 111 firstly inquires the currently bound mobile phone number and the network IP address according to the login ID of the mobile client 104, then inquires the corresponding network IP address according to the externally published ID of the mobile client 105 of the appointed party, the reservation information is changed into the content containing the routing information and the telephone number of the reservation party and is sent to the mobile client 105 of the appointed party, the mobile client 105 of the appointed party can select corresponding operation such as receiving the reservation and returns the real telephone number, and the information interaction of the reservation is completed.

After the interaction of the dialing reservation information is completed, the mobile client 104 uses the real number replied by the mobile client 105 to complete the functions of telephone calling, ringing, connecting and talking with the mobile client 105 through the mobile phone link 109 and the mobile phone switching network 101. The mobile client 105 completes the incoming call management function by comparing the information of the reservation number of the internet link 108 and the incoming call number of the mobile phone link 109, for example, the two phone numbers are consistent, the phone rings normally, and simultaneously the routing information is displayed. If the two phone numbers are not consistent, the incoming call is muted. After the call is finished, if the mobile client 105 wants to leave the phone number of the mobile client 104, the mobile client 104 can select to leave the contact number to the opposite side through the client interface, and the mobile client 104 generates a record in the call record after receiving the information.

Fig. 2 is a block diagram of another preferred embodiment of the system according to the present invention, which includes a dial-up reservation server 111 connected to the internet 103, a mobile client 104 connected to the internet 103, a computer and fixed telephone CTI integrated client 106 connected to the internet 103, a computer and fixed telephone non-CTI integrated client 107 connected to the internet 103, a mobile telephone switching network 101, a mobile telephone link 109, a fixed telephone switching network 102, a fixed telephone link 110, and a telephone interworking link 114. The data link 108 is an information interaction channel between the mobile client 104, the computer and fixed telephone CTI integrated client 106, the computer and fixed telephone non-CTI integrated client 107 and the dialing reservation server 111 based on the Internet 103, and takes an IP address as an address selection mode. The mobile phone link 109 and the fixed phone link 110 are respectively used for the phone call function of the mobile client 104 and the fixed phone CTI integrated client 106 and the computer and fixed phone non-CTI integrated client 107, and the phone intercommunication link 114 is used for the intercommunication between the fixed phone and the mobile phone by taking the phone number as an addressing mode.

Now, taking the mobile client 104 as an example of a CTI integrated client 106 for subscribing to dial a computer and a fixed telephone, in this case, the computer and the telephone are integrated by CTI (computer Telephony integration), and the computer and the telephone can work cooperatively. This scenario is used in call centers (CallCenter) and features a large incoming call volume and numerous telephone lines and operator's seats. The mobile client 104 inputs the information of the affairs on the reservation interface, and the telephone number externally published by the CTI integrated client 106 of the fixed telephone, presses the reservation button, the IP or the domain name of the reservation management server 111 is arranged in the mobile client 104, so the reservation information is sent to the reservation management server 111 through the data link 108 and the internet 103, the reservation management server 111 firstly inquires the currently bound mobile phone number and the network IP address according to the login ID of the mobile client 104, then inquires the corresponding network IP address according to the externally published number of the CTI integrated client 106 of the contracted party, takes the IP as the destination, adds the telephone number of the reservation party to the reservation information, sends the reservation information to the CTI integrated client 106 of the contracted party through the data link 108 and the internet 103, the CTI integrated client 106 of the contracted party is normally busy, the current reservation station queue condition is fed back to the mobile client 104, for example, 15 seats exist at present, 50 people are in queue at the front, if the mobile client 104 chooses to continue queuing, the CTI integration client 106 inserts the number of the mobile client 104 into the queue, and informs the mobile client 104 of the progress of the queue change, when the mobile client 104 considers that the queue position is close to the expected position, for example, two people exist at the front of the queue, the mobile client 104 completes the dialing of the CTI integration client 106 through the mobile phone link 109, the mobile switching network 101, the telephone intercommunication link 114, the fixed phone network 102 and the fixed phone link 110, the CTI integration client 106 receives the incoming call request of the mobile client 104, and inserts the call into the original pre-occupied queue, thereby completing the seat access with less call waiting time.

Fixed telephone CTI integrated client 106 dials mobile client 104 in advance, fixed telephone CTI integrated client 106 inputs information on the booking interface and ID published to outside by mobile client 104, presses booking button, IP or domain name of booking management server 111 is built in fixed telephone CTI integrated client 106, thus booking information is sent to booking management server 111 through data link 108 and internet 103, booking management server 111 firstly inquires the telephone number and network IP address bound at present according to the login ID of fixed telephone CTI integrated client 106, then inquires the corresponding network IP address according to ID published to outside by mobile client 104 of the party to be booked, changes the booking information into combination containing information and telephone number of the party to be booked, and sends to mobile telephone client 104 of the party to be booked through data link 108 and internet 103, the mobile client 104 of the contracted party can select corresponding operation, such as accepting the reservation and returning a real telephone number, so as to complete information interaction of the reservation, and the CTI integrated client 106 of the fixed telephone realizes the functions of telephone calling, ringing, connecting and talking to the mobile client 104 through the fixed telephone link 110, the fixed telephone switching network 102, the telephone intercommunication link 114, the mobile telephone network 101 and the mobile telephone link 109 with the real number returned by the mobile client 104. The mobile client 104 completes the function of incoming call management by comparing the information of the number reserved by the internet link 108 with the information of the number incoming by the mobile phone link 109, for example, if the phone numbers are consistent, the phone rings normally, and meanwhile, the routing information is displayed. If the two phone numbers are not consistent, the incoming call is muted. After the call is finished, if the mobile client 104 wants to leave the phone number of the mobile client to the integrated fixed-line telephone client 106, the mobile client can select to leave the contact number to the opposite party through the client interface, and the integrated fixed-line telephone client 106 can generate a record in the call record after receiving the information.

Now, taking the mobile client 104 as an example of a non-CTI integrated client 107 of a computer and a fixed-line telephone, the computer and the telephone are not integrated by CTI at this time, and this scenario is mostly used in the situations of community property maintenance, meal delivery and takeout, 120 first aid, and the like. The mobile client 104 inputs the information of affairs on the booking interface (such as the address information of the user, the other party does not need to inquire about the maintenance or the receiving and delivery addresses), and the telephone number externally published by the fixed-line telephone non-CTI integrated client 107, presses the booking button, the mobile client 104 is internally provided with the IP or the domain name of the booking management server 111, so that the booking information is sent to the booking management server 111, the booking management server 111 firstly inquires the currently bound mobile phone number and the network IP address according to the login ID of the mobile client 104, then inquires the corresponding network IP address according to the externally published number of the appointed fixed-line telephone non-CTI integrated client 107, changes the booking information into the content containing the information of affairs and the telephone number of the booking party, sends the content to the appointed fixed-line telephone non-CTI integrated client 107, and the appointed fixed-line telephone non-CTI integrated client 107 can select the corresponding operation, if the reservation is accepted (in the time period of people on duty, the reservation can be automatically confirmed), the information interaction of the reservation is completed. At this time, the mobile client 104 completes the functions of phone call, ring, connection and talking with the non-fixed phone integrated client 107 through the mobile phone link 109, the mobile switching network 101, the telephone interworking link 114, the fixed phone network 102 and the fixed phone link 110. Because there is no CTI integration, the reservation information and the incoming call number information cannot be automatically associated, and the fixed-line non-CTI integrated client 107 can manually process the related user key information (such as address and the like) according to the reservation record and the incoming call number to complete the order dispatching.

A reverse reservation call flow, a fixed telephone non-CTI integrated client 107 reserves and dials a mobile client 104, the fixed telephone non-CTI integrated client 107 inputs information on a reservation interface of a computer, and a telephone number externally published by the mobile client 104 presses a reservation button, an IP or a domain name of a reservation management server 111 is arranged in the fixed telephone non-CTI integrated client 107, so that the reservation information is sent to the reservation management server 111, the reservation management server 111 firstly inquires the current network IP address according to the telephone number of the fixed telephone non-CTI integrated client 107, then inquires the corresponding network IP address according to the externally published telephone of a contracted mobile client 104, changes the reservation information into the content containing routing information and the telephone number of a reservation party and sends the content to the contracted mobile client 104, and the contracted mobile client 104 can select corresponding operation, if the reservation is accepted, the information interaction of the reservation is completed. Because the non-fixed telephone integrated client 107 has no CTI interface, after the reservation confirmation of the other party is obtained, the telephone can only be manually dialed when being dialed, and the final call is completed.

Fig. 3A is a mobile phone client registration process, after software is installed, step 301 clicks a registration button, 302 selects to input an ID, 303 is that the system determines whether the ID is registered, if the ID is registered, the system returns to 302 to reselect to input a new ID, if the ID is not registered, step 304 is to input a mobile phone number, step 305 is to determine whether the number is registered, if the number is registered, the system returns to 304 to input a new mobile phone number, if the number is not registered, step 306 is to be entered, a short message authentication code is obtained, and registration is completed after a login password is entered. A new registered user, a cell phone number or a phone number, is the requisite ID.

Fig. 3B shows the flow of the fixed-line phone + computer client registration, similar to the mobile phone registration. After the software is installed in a computer, step 401 clicks a registration button, 402 selects an input ID, 403, the system judges whether the ID is registered, if the ID is registered, the system returns to 402 to reselect and input a new ID, if the ID is not registered, the system inputs a telephone number in step 404, step 405 judges whether the number is registered, if the number is registered, the system returns to 404 to input a new telephone number, if the number is not registered, the process enters step 406, the system dials a registration number through voice, acquires a voice verification code after answering, and finishes registration after inputting the verification code and a login password. As with a new registered user, the telephone number is also the requisite ID.

Fig. 4 is a flow of binding a second mobile phone and more IDs by a mobile phone client, because of work and living needs, mobile phones of many people currently support two numbers, in order to meet the needs, the mobile phone client also needs to bind the second mobile phone, and at the same time, different IDs are also needed in different application environments, such as moving a car, a license plate of a private car of the user can be used as an ID, and a detailed address and name of the user can be combined to be used as an ID when a express mail is mailed. Adding a phone and an ID (identity) and needing to log in a client, wherein the steps 501 to 503 are a login process, after the login is completed, the step 504 selects to add a mobile phone or add the ID, if the mobile phone is selected to be added, the step 505 is entered, a new phone number is input, the step 506 is entered, the step 506 judges whether the mobile phone is registered or bound, if the mobile phone is not registered and bound, the step 507 is entered to obtain a short message verification code of a second mobile phone number, the mobile phone can be bound after the verification is passed, and if the mobile phone is registered or bound, the step 505 is returned to and the number is input again; if the add ID is selected in step 504, step 508 is entered, step 509 determines whether the new ID is registered or bound, if not, binding is successful, and if so, step 508 is returned to, and a new ID is entered to attempt.

Fig. 5A is a schematic diagram of an interface of a mobile phone client initiating a call dialing reservation, which is different from a traditional call dialing method in that a business input box is added to let a callee know what is what to call. In addition, the telephone dialing mode is different, and not only digital number information is supported, but also text information can be supported as a called contact mode. Thus, leakage of number information can be reduced. As shown in fig. 5A, if someone else needs to move the car, the owner fills in the car moving, and the car moving ID published by the other party is the license plate of the owner, namely "jing B00000", and after pressing the reservation button, the call reservation dialing connection can be completed; in addition, the interface for calling reservation by the telephone is provided with scanning and photographing buttons, so that the two-dimensional code can be generated by using pre-generated information (such as order number, order date and home address) and service number (ID), the reservation can be quickly made after scanning, and input errors are reduced; the scene picture can also be taken and attached to the scene picture of catching fire as an appointment for dialing by an accessory, such as a fire alarm.

Fig. 5B is a schematic diagram of a reservation interface of a reserved party, which is different from a conventional incoming call interface, except that a common accept and reject button is added with a transfer and a later button option. When the person is seen about the fact that the person is about to move the car, if the person is like moving the car, but the person happens to be on vacation today, the car is driven by another friend, if the person is in the current telephone communication, the person only needs to answer the call first and then hears the things about to move the car, and then tells the other person a new number, or calls the other person to tell the friend. Now, the transfer button is directly selected, and the ID or the number of the friend is input, so that the transfer of the target number is completed, and the friend can answer the call after accepting the reservation.

The later button is used for recommending the other party to try the reservation later under the condition that the called party is inconvenient, the option of selecting the time length appears when the later button is clicked, and after confirmation, the reservation party receives a reply of recommending the delayed reservation. For example, the appointment is made after 60 minutes, and after the time, the client of the appointment party automatically prompts whether to make an appointment again.

Fig. 6, 7 and 8 are detailed components and workflow descriptions of subscription dialing between two mobile clients. Fig. 6 is a detailed component architecture of two mobile phone clients and a reservation dialing server, each mobile phone client has a mobile phone call agent module (1041, 1051), a mobile phone call agent module (1042, 1052), a mobile phone call record control module (1043, 1053), a mobile phone ringing control module (1044, 1054), and a mobile phone basic communication module (1045, 1055).

And a mobile phone basic communication module (1045, 1055) for completing the connection of the data link 108 and the mobile phone link 109, wherein the data link 108 is connected to the internet 103 based on an IP mode, and the mobile phone link 109 is addressed based on a digital phone number and connected to the mobile phone network 101. The mobile phone calling agent module (1041, 1051) is responsible for initiating the call reservation dialing, sends the reservation dialing request information to the dialing reservation server 111, and after the reservation is successful, the module is responsible for calling out the phone. In addition, after receiving the information of the telephone number willing to be left after the call of the subscribed party, the mobile phone call record control module (1043, 1053) is informed to generate a call record. The mobile phone call-in agent module (1042, 1052) is responsible for the response of the call reservation dialing and the triggering management of the incoming call ring, after the call reservation is accepted by clicking, the reply confirmation information is inserted into the mobile phone number according to the IP address of the initiator contained in the reservation information forwarded by the call reservation server 111, and when the call is incoming, the incoming call number is compared with the calling number contained in the reservation information forwarded by the call reservation server 111, and the incoming call number and the calling number are consistent, the mobile phone ring control module (1044, 1054) is notified to control the ring of the mobile phone. If the two are not consistent, the signal will be muted.

Dialing subscription server 111 includes database module 1111, subscription information forwarding module 1112, and network communication module 1113. The database module 1111 stores the mutual binding relationship between the ID and the phone number of each registered user, and the current IP address information of each user. The digital telephone number and the literal ID can be both used as the object of call reservation, but when the ID is forwarded to the reserved party, the ID must be converted into digital number information, otherwise, the call proxy module (1042, 1052) can not obtain the reserved number, and can not compare the incoming call number passing through the mobile telephone network 101 to trigger the ringing module (1044, 1054) to control ringing. The reservation information forwarding module 1112 queries the mobile phone number of the reservation initiator according to the request of the reservation initiator, adds the mobile phone number of the reservation initiator to the reservation information, queries the IP address of the reserved party according to the ID of the reserved party, and forwards the reservation information to the reserved party. The network communication module 1113 is a basic module of the dialing subscription server 111 connected to the internet 103 through the data link 108, with IP as addressing mode.

Fig. 7 is a schematic flowchart of a work flow in which the mobile phone client 104 is a subscriber and the mobile phone client 105 is a subscriber. The outgoing call agent 1041 cooperates with the incoming call agent 1052 through the call reservation server 111 to complete reservation call of the whole phone, as the operation and control of accepting the management of incoming call and leaving the own digital number to the other side by the incoming call agent 1052 of the reservation side.

Fig. 8 is a detailed work flow of the work in which the mobile phone client 104 is the subscriber and the mobile phone client 105 is the subscriber.

Step 801: the reservation initiator mobile phone client 104 starts the dialing reservation function, at this time, the call agent module 1041 is started, the routing information and the ID information of the reserved party are input in the reservation dialing interface, and the reservation is started after the reservation button is clicked. The reservation information is sent to the network communication module 1113 of the reservation server 111 through the mobile phone basic communication module 1045, the data link 108, the internet 103 and then the data link 108 according to the network IP address of the reservation server 111 built in the mobile phone client 104, and is received by the reservation information forwarding module 1112, and then step 802 is performed.

Step 802: the reservation information forwarding module 1112 submits the number and the network IP address bound by the inquiry reservation originator ID and the subscribed party ID to the database module 1111 according to the reservation content, then inserts the phone number of the reservation originator into the reservation information, forwards the reservation request information according to the subscribed party IP address, goes through the network communication module 1113 of the reservation management server 111, the data link 108, the internet 103, and then goes through the data link 108 to the network communication module 1055 of the subscribed party mobile phone client 105, where the information is the reservation request according to the type of the information, and is received by the call-in agent module 1052, and then goes to step 803.

Step 803: the subscribed party call proxy module 1052 first detects whether the handset is on the call, and if the subscribed phone is busy, proceeds to step 851. If the reserved telephone is not busy, popping up a selection interface shown in fig. 5B, selecting and accepting, and entering step 805; selecting rejection, entering step 841; if the appointment is selected, go to step 831; choose to be later, then step 821 is entered.

Step 805: the subscribed party clicks the accept button, the subscribed party call-in agent module 1052 records the real number of the subscribed party, the mobile phone number is inserted into the confirmed information, and the IP address of the subscribed dialing party is taken as the target, the information reaches the call-out agent module 1041 through the mobile phone basic communication module 1055, the data link 108, the Internet 103 and the data link 108 to the subscription initiator mobile phone basic communication module 1045, according to the fact that the information is a subscription reply information, and then the step 806 is entered; meanwhile, the subscribed party calling proxy module 1052 extracts the real number of the mobile phone of the subscribed initiator and compares the real number with the real number when waiting for incoming call management.

Step 806: the reservation initiator's outgoing phone call agent module 1041 initiates a phone call according to the received dialing reservation confirmation message and the included real number, and reaches the mobile phone link 109 and the mobile phone infrastructure communication module 1055 of the opposite party through the mobile phone infrastructure communication module 1045, the mobile phone link 109 and the mobile phone network 101, and finally is received to the incoming call agent module 1052 because of the incoming call request, and then proceeds to step 807.

Step 807: the incoming call agent module 1052 extracts the incoming call number, compares the number with the previously reserved number, and if the two are identical, proceeds to step 809. If they are not the same, step 808 is entered.

Step 809: the call agent module 1052 notifies the handset ringing control module 1054 of a normal ringing, thereby simultaneously displaying the routing information and the incoming call number on the display screen, and then proceeds to step 811.

Step 811: the subscribed party answers the call, the two parties start to talk, the call is hung up, and then the process goes to step 813.

Step 813: based on the situation after the call, the subscribed party decides whether to want to leave the phone number to the other party, and if so, proceeds to step 815. If not, the process is ended.

Step 815: the call agent module 1052 sends the information willing to leave the real phone to the call agent module 1041 of the reservation initiator by confirming the same path of the reservation, and the call agent module 1041 informs the handset call record control module 1043 to generate the corresponding call record, so that the phone number of the reserved party can be obtained.

Step 808: the incoming call agent module 1052 inquires whether the incoming call number is a white list, if yes, step 810 is entered; if not, step 812 is entered.

Step 810: and the call proxy module 1052 informs the mobile phone ringing control module 1054 of ringing normally and answers the call.

Step 812: the call agent module 1052 notifies the handset ring control module 1054 to mute.

Step 821: after the appointed party clicks a short time, a time selection item for selecting delay is popped up, a proper delay time is selected, the appointed party tries again, after phase selection delay and confirmation, the information aims at the IP address of the appointed dialing party, and reaches the mobile phone basic communication module 1045 of the appointed initiating party through the mobile phone basic communication module 1055, the data link 108 and the Internet 103 and then the data link 108, and according to the fact that the information is an appointed reply information, the information reaches the call-out agent module 1041, and then the step 822 is carried out.

Step 822: the call agent module 1041 of the calling subscriber resubmits the reservation according to the new time requirement specified by the subscribed party, and proceeds to step 803.

Step 831: the subscriber clicks on the transfer, pops up the selection ID entry box, and proceeds to step 832.

Step 832: the new subscribed party ID is entered and, upon confirmation, the subscription is resubmitted and step 802 is entered.

Step 841: is clicked on by the subscriber to deny, and then proceeds to step 842.

Step 842: the reject message is to reach the basic communication module 1045 of the mobile phone of the reservation initiator through the basic communication module 1055 of the mobile phone, the data link 108, the internet 103 and then the data link 108 with the purpose of reserving the IP address of the calling party, and according to this, the message reaches the call-out agent module 1041 of the mobile phone of the reservation initiator.

Step 851: the called agent module 1052 of the subscribed party sends the information of whether the subscribed party accepts the busy ending state, the information aims at the IP address of the subscribed calling party, the information reaches the basic communication module 1045 of the mobile phone of the subscribed initiating party through the basic communication module 1055 of the mobile phone, the data link 108 and the Internet 103 and then the data link 108, according to the information, the information is a subscribed reply message, the message reaches the calling agent module 1041, if the subscribed party chooses to dial, the step 852 is entered, if the subscribed party doesn't want, the process is ended.

Step 852: the called party finishes busy, the subscribed party calling agent module 1052 sends a subscribed party busy ending message to the subscription initiator calling agent module 1041 according to the path of step 851, and the process goes to step 853.

Step 853: the call agent module 1041 resubmits the dialing subscription and proceeds to step 803.

Fig. 9, fig. 10, and fig. 11 are detailed components and a workflow description of a mobile client computer-assisted computer reservation and CTI integrated client 106. Fig. 9 is a detailed component architecture of a mobile phone client 104, a computer and fixed telephone CTI integrated client 106, and a reservation dialing server 111, where the mobile phone client 104 has a mobile phone call-out agent module 1041, a mobile phone call-in agent module 1042, a mobile phone call record control module 1043, a mobile phone ringing control module 1044, and a mobile phone basic communication module 1045. The corresponding computer and fixed telephone CTI integrated client 106 is provided with a telephone outgoing agent module 1061, a telephone incoming agent module 1062, a network communication module 1063, a CTI module 1064 and a telephone communication module 1065.

The modules of the mobile phone client 104 have been described in detail above, and will not be repeated here.

The dial subscription server 111 has been described in detail above and will not be repeated here.

The network communication module 1063 of the computer and CTI integrated client 106 completes the connection of the data link 108, and is connected to the internet 103 based on the IP method. The outgoing call agent module 1061 is responsible for initiating call reservation dialing, and sends the reservation dialing request information to the dialing reservation server 111, and after the reservation is successful, the module coordinates the CTI module 1064 to complete the outgoing call of the call. The call-in agent module 1062 is responsible for coordinating the response of call reservation dialing with the CTI module 1064 to complete the queue management of the seat, and after receiving the queue reservation request and when the call comes in, compares the incoming call number with the calling number contained in the reservation information forwarded by the call reservation server 111, and informs the CTI module of inserting the pre-queue position. The two are inconsistent and are arranged in a common normal queue.

Fig. 10 is a schematic diagram of a work flow of the mobile phone client 104 as a party to make a reservation and the computer and fixed telephone CTI integrated client 106 as a party to be reserved. The outgoing call agent 1041 cooperates with the incoming call agent module 1062 through the call reservation server 111 to complete reservation call of the whole phone, and the incoming call agent module 1062 as the party accepting reservation completes management of incoming call and queuing of seat queue.

Fig. 11 shows a detailed work flow of the mobile phone client 104 as the reservation party and the computer and fixed telephone CTI integrated client 106 as the reserved party.

Step 901: the reservation initiator mobile phone client 104 starts the dialing reservation function, at this time, the call agent module 1041 is started, the routing information and the phone number information of the reserved party are input in the reservation dialing interface, and the reservation is started after the reservation button is clicked. The subscription information is sent to the network communication module 1113 of the subscription dialing server 111 through the mobile phone basic communication module 1045, the data link 108, the internet 103 and the data link 108 according to the network IP address of the subscription dialing server 111 built in the mobile phone client 104, and is received by the subscription information forwarding module 1112, and then step 902 is performed.

Step 902: the reservation information forwarding module 1112 submits the inquiry reservation initiator ID, the number bound by the reserved party, and the network IP address to the database module 1111 according to the reservation content, inserts the telephone number of the reservation initiator into the reservation information, forwards the reservation request information according to the IP address of the reserved party, goes through the network communication module 1113 of the reservation management server 111, the data link 108, the internet 103, and then goes through the data link 108 to the network communication module 1063 of the reserved party computer and the CTI integration client 106, and according to the type of the information being the reservation request, the information is received by the call-in agent module 1062, and then goes to step 903.

Step 903: the subscribed party call-in agent module 1062 first accesses the CTI module 1064 to obtain the state of the seat queue, to preempt the queue by the telephone number of the subscribed party and the routing information, and to reserve the IP address of the subscribed party, through the network communication module 1063, the data link 108, the internet 103, and through the data link 108, to reach the basic communication module 1045 of the mobile phone of the subscribed party, and according to this being a reservation reply information, the message reaches the call-out agent module 1041, inquires whether to accept the preempted queue, and enters step 904.

Step 904: the reserved dialing party sees the pre-occupied queue position, and if the reserved dialing party selects confirmation, the step 905 is entered; if the queue position is deemed not ideal and a rejection is selected, the reservation is ended.

Step 905: the outgoing call agent module 1041 returns an acknowledgement message along the reverse path of step 903 to the subscribed party incoming call agent module 1062, and the agent module 1062 notifies the CTI module 1064 of the acknowledgement queuing, and proceeds to step 906.

Step 906: the inbound proxy module 1062 accesses the CTI module 1064 to update queue state information, passes along the information path of step 903 to the outbound proxy module 1041, and proceeds to step 907.

Step 907: the reservation caller determines whether the queue satisfies the dialing, if yes, the process proceeds to step 908, if not, the process continues to wait for the updated information of step 906.

Step 908: the reservation dialing party initiates a telephone call through the telephone outgoing agent module 1041, and the telephone call goes through the handset basic communication module 1045, the mobile telephone link 109, the mobile telephone network 101, the telephone intercommunication link 114, the fixed telephone network 102, the fixed telephone link 110, to the telephone communication module 1065, then to the CTI module 1064, and then to step 909.

Step 909: the CTI module 1064 extracts the incoming call number, compares the numbers reserved before with the numbers reserved before, inserts the numbers into the queue position pre-reserved, and then synchronously transfers the information to the seat, and then the process goes to step 910.

Step 910: the seat answers and the two parties talk.

Fig. 12, fig. 13, and fig. 14 are detailed components and workflow descriptions of a mobile client subscription dialing fixed telephone client 107 with CTI-less function. Fig. 12 is a detailed component architecture of a mobile phone client 104, a fixed phone client 107 with CTI-free function, and a reservation dialing server 111, where the mobile phone client 104 has a mobile phone call-out agent module 1041, a mobile phone call-in agent module 1042, a mobile phone call record control module 1043, a mobile phone ringing control module 1044, and a mobile phone basic communication module 1045. The fixed telephone client 107 without CTI function has a telephone outgoing agent module 1071, a telephone incoming agent module 1072, a network communication module 1073 and a telephone communication module 1075.

The network communication module 1073 of the CTI-less fixed telephone client 107 completes the connection of the data link 108 and connects to the internet 103 in an IP-based manner. The calling agent module 1071 is responsible for initiating the call reservation and sending the reservation and calling request information to the calling reservation server 111, and after the reservation is successful, the calling agent module 1075 is started manually to complete the calling of the call. The call-in agent module 1072 is responsible for the response of call reservation dialing, after receiving the queue reservation request, waits for call incoming, manually calls the reservation record, and completes the quick response, such as the copy and paste of the menu address, by using the copy and paste function of the computer.

Fig. 13 is a schematic diagram of a work flow in which the mobile phone client 104 is a party to make a reservation and the fixed phone client 107 without CTI function is a party to be reserved. The outgoing call agent 1041 cooperates with the incoming call agent 1072 through the call reservation server 111 to complete reservation call of the whole phone as a reservation response for receiving the incoming call from the reservation party incoming call agent 1072. Because there is no CTI to detect the telephone state, the busy state can only be selected later, but the telephone busy state cannot be automatically detected to be ended.

Fig. 14 is a detailed work flow of the work in which the mobile phone client 104 is the party to be subscribed and the fixed telephone client 107 without CTI function is the party to be subscribed.

Step 1001: the reservation initiator mobile phone client 104 starts the dialing reservation function, at this time, the call agent module 1041 is started, the routing information and the phone number information of the reserved party are input in the reservation dialing interface, and the reservation is started after the reservation button is clicked. The reservation information is sent to the network communication module 1113 of the reservation server 111 through the mobile phone basic communication module 1045, the data link 108, the internet 103 and then the data link 108 according to the network IP address of the reservation server 111 built in the mobile phone client 104, and is received by the reservation information forwarding module 1112, and then step 1002 is entered.

Step 1002: the reservation information forwarding module 1112 submits the inquiry reservation originator ID, the number bound by the reserved party, and the network IP address to the database module 1111 according to the reservation contents, then inserts the telephone number of the reservation originator into the reservation information, forwards the reservation request information according to the IP address of the reserved party, goes through the network communication module 1113 of the reservation management server 111, the data link 108, the internet 103, and then goes through the data link 108 to the network communication module 1073 of the fixed telephone client 107 without CTI function of the reserved party, and according to the type of the information being the reservation request, the information is received by the call-in agent module 1072, and then goes to step 1003.

Step 1003: the subscribed party confirms the subscription through the call-in agent module 1072, and with the purpose of subscribing the IP address of the calling party, the subscribed party goes to the subscription initiator handset basic communication module 1045 through the network communication module 1073, the data link 108, the internet 103 and then the data link 108, and according to the subscription reply message, the message goes to the call-out agent module 1041, and then the step 1004 is entered.

Step 1004: the reservation caller initiates a telephone call through the telephone call agent module 1041, and the call goes through the handset basic communication module 1045, the mobile phone link 109, the mobile phone network 101, the telephone intercommunication link 114, the fixed phone network 102, the fixed phone link 110 to the telephone communication module 1075, and then proceeds to step 1005.

Step 1005: the answering is manually processed, the telephone communication module 1075 answers, and the two parties talk.

Claims

1. A method of making a telephone subscription call, the method comprising: the calling reservation party sends calling reservation request information, wherein the request information comprises routing content, a reservation calling party identification code and a reservation receiving party identification code; the method comprises the steps that request information is transmitted to a dialing reservation server through a data link and the Internet, the dialing reservation server extracts a reserved dialing party identification code and a reserved receiving party identification code from the request information, inquires a telephone number bound by the reserved dialing party identification code in a database, inquires an IP address corresponding to the reserved receiving party identification code at present, inserts the telephone number bound by the reserved dialing party identification code into original reservation request information, and forwards reservation information by taking the IP address corresponding to the reserved receiving party identification code at present as a destination; the reservation receiver receives the information, sees the routing information and dials the telephone number of the reservation receiver, confirms answering, and returns confirmation information inserted with the own telephone number by taking the IP address of the reservation receiver in the received reservation information as a destination; the reservation dialing party receives the confirmation information, extracts the telephone number of the reserved party, and initiates a telephone to dial to the reserved party from the telephone network; when the reservation receiver calls in, extracting the calling number of the incoming call display, comparing the confirmed reservation request number, if the calling number and the confirmed reservation request number are consistent, normally triggering the telephone to ring, and simultaneously displaying reservation routing information; if no reservation record exists, ringing and muting; after the call is finished, if the called party is willing to leave the telephone number to the appointed dialing party, the information for confirming the leaving of the call record is sent to the dialing appointed party, and the dialing appointed party generates the call record.

2. The method according to claim 1, characterized in that the method further comprises: the reserved party receives a call reservation request from the data link, detects that the call module of the reserved party is in a busy state, returns information whether the current telephone busy of the call reservation party is willing to receive a busy ending notice, selects an acceptance option by the reservation call party, and notifies the reservation call party to initiate call reservation again after the call module finishes the busy.

3. The method according to claim 1, characterized in that the method further comprises: the reservation receiver is a call-in agent of the customer service telephone client, the call-in agent extracts a telephone number of a reservation dialing party, sends a queue pre-occupation request to the CTI module according to the telephone number, inquires the current queue position of the CTI module and informs the reservation dialing party, the reservation dialing party dials a call according to the queue change, and the CTI module is inserted into a telephone queue according to a calling number and the pre-occupied position of the calling number.

4. The method according to claim 1, characterized in that the method further comprises: the calling reservation server extracts the reserved calling party identification code from the request information, inquires the telephone number bound by the reserved calling party identification code in the database to be more than two, inserts all the telephone numbers into the forwarding information and forwards the forwarding information to the reserved party.

5. The method of claim 1, wherein: the reservation receiver receives the reservation dialing information, sees the routing information and dials the telephone number of the reservation party, clicks the transfer button, inputs the ID of the new reserved party and submits the reservation to the dialing reservation server.

6. The method of claim 1, wherein: the reservation receiver receives the reservation dialing information, sees the routing information and dials the telephone number of the reservation party, clicks a later button and selects delay time, replies to the dialing reservation party, dials the reservation party to confirm the delay reservation, and prompts to submit the reservation dialing request again to the dialing reservation server at the appointed time.

7. A system for making a telephone subscription call, the system being adapted to implement the method of claim 1, wherein: the system comprises a dialing reservation server, a mobile phone client, a mobile phone switching network, a computer and fixed telephone CTI integrated client and a fixed telephone switching network; the dialing reservation server is internally provided with a database module which stores the mutual binding relationship between the ID and the telephone number of each registered user, the current IP address information of each user and a reservation information forwarding module which is responsible for forwarding the reservation dialing information; the mobile phone client is internally provided with a mobile phone calling-out agent module, a mobile phone calling-in agent module, a mobile phone call record control module and a mobile phone ringing control module, wherein the mobile phone calling-out agent module is used for making a request for making a reservation, the mobile phone calling-in agent module is used for making a response for making a reservation, the mobile phone ringing control module is controlled by the mobile phone calling-in agent module to complete the mute of access control, the mobile phone call record control module is used for recording the call record of a telephone number which the opposite party is willing to leave, and the calling-in agent module controlled by the opposite party and the calling-out agent; the computer and fixed telephone CTI integrated client comprises a telephone outgoing agent module, a telephone incoming agent module and a CTI module, wherein the CTI module is matched with the telephone incoming module to complete queuing of an agent queue, and is matched with the incoming agent module to insert a reserved incoming telephone into the queue.