KR102584780B1 - Method, apparatus and computer-readable medium of providing customized cleaning service according to monitoring harmful substances of indoor environment - Google Patents

Abstract

The present invention relates to a method of providing a customized cleaning service according to monitoring of hazardous substances in the indoor environment. Specifically, basic information including at least one of the industry, usage status, and precautions of the space to be cleaned is collected from the user terminal. , Search for a cleaning service provider that matches the collected basic information, but provide basic information to one or more searched cleaning service providers to request submission of a tentative quote for the space to be cleaned; a tentative quote submission request step; When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the cleaning service provider that submitted the tentative quote that satisfies the preset evaluation criteria is displayed on the user terminal. A service contract conclusion guidance step for guiding the conclusion of a service contract with a cleaning service provider on the day selected on the user terminal; And, when a service contract is concluded and a worker is dispatched from a daily cleaning service provider to the space to be cleaned, information on the indoor environment of the space to be cleaned is acquired using one or more sensor modules mounted on the wearable device of the service provider. An indoor environment monitoring report generation step of updating indoor environment information acquired from the cleaning target space at a set cycle to generate an indoor environment monitoring report according to the degree of improvement of the indoor environment.

Description

Method, apparatus, and computer-readable recording medium for providing customized cleaning service according to monitoring of hazardous substances in indoor environment

The present invention relates to a method of providing a customized cleaning service according to monitoring of harmful substances in the indoor environment. It goes beyond simply matching a cleaning service provider customized to the user's needs and goes beyond a sensor module present in the space to be cleaned when providing a cleaning service. It is related to technology that allows people to acquire indoor environmental information and build an eco-friendly system through monitoring and management of hazardous substances in the space to be cleaned.

When a home or company moves in or moves out, the use of a cleaning agency that provides cleaning services to provide move-in cleaning, moving cleaning, or periodic cleaning services is becoming more common. In general, a home or company selects a cleaning agency. In fact, people conduct their own searches through Internet searches and request cleaning services by paying the cleaning fee suggested by the cleaning service provider.

However, this conventional method required the effort of selecting some of the many cleaning agencies and finally selecting one cleaning agency from the selected cleaning agencies, and cleaning even when satisfaction with the cleaning service was low. There was considerable difficulty in properly reporting complaints to the agency and requesting after-sales service.

Meanwhile, in order to solve this problem, Korea Registered Patent No. 10-932202 is a technology related to a reverse auction-type online cleaning service provision system, which provides convenience for customers to select a cleaning agency and further provides complaints about cleaning services. A technology has been proposed to request after-sales service by allowing complaints to be received. However, in the case of the above-described prior art, although the convenience of selecting a cleaning agency may be increased, if there is a complaint about the cleaning service, the customer must directly Because you had to take pictures of areas you thought were poorly cleaned and forward them to the cleaning agency to file a complaint, it was difficult to receive appropriate after-sales service in the case of contamination that could not be seen directly (e.g. fine dust, etc.). There was a difficult problem.

In other words, recently, there has been an increasing demand for the development of technology that can more closely understand the efficiency of cleaning services, improve the quality of cleaning services, and increase customer satisfaction with cleaning services.

Accordingly, the present invention goes further than simply matching a cleaning service provider customized to the user's needs by having a sensor module present in the space to be cleaned acquire indoor environmental information when providing a cleaning service, thereby monitoring hazardous substances in the space to be cleaned. The purpose is to provide technology to build an eco-friendly system through management and management.

In order to achieve the above-described object, a customized system for monitoring hazardous substances in an indoor environment implemented in a computing device including one or more processors and one or more memories storing instructions executable by the processor according to an embodiment of the present invention. The cleaning service provision method collects basic information including at least one of the industry, usage status, and points of caution of the space to be cleaned from the user terminal, searches for a cleaning service provider matching the collected basic information, and searches for a cleaning service provider that matches the collected basic information. A provisional estimate submission request step of providing basic information to the above cleaning service providers and requesting them to submit a provisional estimate for the space to be cleaned; When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the cleaning service provider that submitted the tentative quote that satisfies the preset evaluation criteria is displayed on the user terminal. A service contract conclusion guidance step for guiding the conclusion of a service contract with a cleaning service provider on the day selected on the user terminal; And, when a service contract is concluded and a worker is dispatched from a daily cleaning service provider to the space to be cleaned, information on the indoor environment of the space to be cleaned is acquired using one or more sensor modules mounted on the wearable device of the service provider. An indoor environment monitoring report generation step of updating indoor environment information acquired from the cleaning target space at a set cycle to generate an indoor environment monitoring report according to the degree of improvement of the indoor environment.

At this time, the above-mentioned sensor module includes a camera for acquiring image data about the space to be cleaned, a temperature sensor to acquire temperature data for the space to be cleaned, a humidity sensor to acquire humidity data for the space to be cleaned, and a It is desirable to include at least one sensor module among dust sensors for acquiring dust concentration data.

In addition, the above-mentioned sensor module includes first acquisition information, which is indoor environment information acquired at the time the contractor is first dispatched to the space to be cleaned, second acquisition information, which is indoor environment information acquired after providing the main cleaning service in the space to be cleaned, and Third acquisition information, which is indoor environment information acquired after completion of all cleaning services for the space to be cleaned, is acquired step by step, and in the indoor environment monitoring report generation stage, the first acquisition information, second acquisition information, and third acquisition information are compared. It is desirable to generate an indoor environment monitoring report according to the degree of indoor environment improvement by deriving the change pattern of the space to be cleaned.

In addition, after performing the above-described environmental monitoring report generation step, the generated indoor environment monitoring report is provided to the user terminal, and the first acquisition information, the second acquisition information, and the third acquisition information included in the indoor environment monitoring report are compared. It is preferable to further include an actual quote requesting step in which the user terminal calculates the cleaning efficiency value of the cleaning target space according to the results and requests the actual quote to be paid to the cleaning service provider.

In addition, when concluding the above-mentioned service contract, the user terminal sends a request to the cleaning service provider on the condition of paying a pre-set additional fee, and if a request is received for installation of one or more sensor modules in the space to be cleaned, the cleaning service provider By installing one or more sensor modules in the space and deriving a contamination pattern based on the indoor environment information acquired by one or more sensor modules installed in the space to be cleaned, the optimal cleaning cycle of the space to be cleaned is predicted and the prediction is made to the user terminal. It is desirable to suggest an optimal cleaning cycle.

In addition, when concluding the above-mentioned service contract, if a request for installation of a sensor module for the space to be cleaned is not received from the user terminal, the cleaning service provider determines that the space to be cleaned and the industry and usage status are similar to the threshold value or more, and the sensor module It is desirable to propose an optimal cleaning cycle predicted for the space to be cleaned according to the contamination pattern of other spaces to be cleaned that have an installation history.

In addition, if a service contract is concluded between the user terminal and the cleaning service provider by performing the service contract conclusion guidance step described above, the server provides an interface through which inquiries and answers between the user terminal and the cleaning service provider are performed, but the interface Q&A is based on a chatbot. The chatbot collects the cleaning service provision history for the space to be cleaned, and learns questions and answers corresponding to the collected cleaning service provision history, so that the user terminal can send questions to the space to be cleaned. When a query is input, it is desirable to function to analyze the input query and output a response corresponding to the query.

In addition, as a result of analyzing the query input from the user terminal described above, if it is determined that there is no response corresponding to the query previously learned in the chatbot, the cleaning service provider's administrator terminal is called and the query input from the user terminal is answered. It is desirable to respond directly to .

Meanwhile, according to an embodiment of the present invention, a customized cleaning service providing device according to monitoring of hazardous substances in the indoor environment implemented in a computing device including one or more processors and one or more memories storing instructions executable by the processor, Collect basic information including at least one of the industry, usage status, and precautions of the space to be cleaned from the terminal, and search for cleaning service providers matching the collected basic information, based on one or more cleaning service providers found. A provisional estimate submission request unit that provides information and requests submission of a provisional estimate for the space to be cleaned; When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the cleaning service provider that submitted the tentative quote that satisfies the preset evaluation criteria is displayed on the user terminal. A service contract conclusion information section that guides the conclusion of a service contract with a cleaning service provider on the day selected on the user terminal; And, when a service contract is concluded and a worker is dispatched from a daily cleaning service provider to the space to be cleaned, information on the indoor environment of the space to be cleaned is acquired using one or more sensor modules mounted on the wearable device of the service provider. and an indoor environment monitoring report generation unit that updates indoor environment information acquired from the cleaning target space at a set cycle and generates an indoor environment monitoring report according to the degree of improvement of the indoor environment.

On the other hand, in a computer-readable recording medium, the computer-readable recording medium stores instructions for causing a computing device to perform the following steps, the steps being: the industry of the space to be cleaned from the user terminal; Collect basic information including at least one of the following: , usage status, and points to keep in mind, search for cleaning service providers matching the collected basic information, and provide basic information to one or more found cleaning service providers to clean the space to be cleaned. A provisional estimate submission request step requesting submission of a provisional estimate for; When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the cleaning service provider that submitted the tentative quote that satisfies the preset evaluation criteria is displayed on the user terminal. A service contract conclusion guidance step for guiding the conclusion of a service contract with a cleaning service provider on the day selected on the user terminal; And, when a service contract is concluded and a worker is dispatched from a daily cleaning service provider to the space to be cleaned, information on the indoor environment of the space to be cleaned is acquired using one or more sensor modules mounted on the wearable device of the service provider. An indoor environment monitoring report generation step of updating indoor environment information acquired from the cleaning target space at a set cycle to generate an indoor environment monitoring report according to the degree of improvement of the indoor environment.

According to one embodiment of the present invention, the present invention goes beyond simply matching a cleaning service provider customized to the user's needs to acquire indoor environment information by having a sensor module present in the space to be cleaned when providing a cleaning service. Thus, it can provide the effect of establishing an eco-friendly system through monitoring and management of hazardous substances in the space to be cleaned.

In addition, according to an embodiment of the present invention, in the present invention, as the sensor module gradually acquires indoor environment information about the space to be cleaned, cleaning efficiency is improved by using the harmful substance reduction values before and after providing the cleaning service. As it can be visualized and a reasonable cleaning service fee is calculated according to the above-mentioned cleaning efficiency, there is an effect that can be expected to improve the satisfaction of using the cleaning service and the quality of the cleaning service provided.

1 and 2 are flowcharts of a method for providing customized cleaning services according to monitoring of hazardous substances in the indoor environment according to an embodiment of the present invention.
Figure 3 is an example in which basic information about a space to be cleaned is collected from a user terminal according to an embodiment of the present invention.
Figure 4 is an example of transmitting basic information collected from a user terminal to a cleaning service provider, receiving a provisional quote for cleaning service provision, and guiding the user terminal to a provisional estimate according to an embodiment of the present invention.
Figure 5 is an example of indoor environment information of a space to be cleaned acquired from a sensor module according to an embodiment of the present invention.
Figure 6 is an example of an optimal cleaning cycle for a space to be cleaned according to an embodiment of the present invention.
Figure 7 is an example of a chatbot interface provided to a user terminal according to an embodiment of the present invention.
Figure 8 is a configuration diagram of an apparatus for providing customized cleaning services according to monitoring of hazardous substances in the indoor environment according to an embodiment of the present invention.
9 is an example of the internal configuration of a computing device according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS Various embodiments and/or aspects are now disclosed with reference to the drawings. In the following description, for purposes of explanation, numerous specific details are set forth to facilitate a general understanding of one or more aspects. However, it will also be appreciated by those skilled in the art that this aspect(s) may be practiced without these specific details. The following description and accompanying drawings set forth in detail certain example aspects of one or more aspects. However, these aspects are illustrative and some of the various methods in the principles of the various aspects may be utilized, and the written description is intended to encompass all such aspects and their equivalents.

As used herein, “embodiment,” “example,” “aspect,” “example,” etc. may not be construed to mean that any aspect or design described is better or advantageous than other aspects or designs. .

Additionally, the terms "comprise" and/or "comprising" mean that the feature and/or element is present, but exclude the presence or addition of one or more other features, elements and/or groups thereof. It should be understood as not doing so.

Additionally, terms containing ordinal numbers, such as first, second, etc., may be used to describe various components, but the components are not limited by the terms. The above terms are used only for the purpose of distinguishing one component from another. For example, a first component may be referred to as a second component, and similarly, the second component may be referred to as a first component without departing from the scope of the present invention. The term and/or includes any of a plurality of related stated items or a combination of a plurality of related stated items.

In addition, in the embodiments of the present invention, unless otherwise defined, all terms used herein, including technical or scientific terms, are as commonly understood by a person of ordinary skill in the technical field to which the present invention pertains. It has the same meaning. Terms defined in commonly used dictionaries should be interpreted as having a meaning consistent with the meaning in the context of the related technology, and unless clearly defined in the embodiments of the present invention, have an ideal or excessively formal meaning. It is not interpreted as

The present invention relates to a method of providing a customized cleaning service according to monitoring of harmful substances in the indoor environment. The present invention goes further than simply matching a cleaning service provider customized to the user's needs to provide a cleaning service to the space to be cleaned. The purpose is to provide technology that allows existing sensor modules to acquire indoor environmental information and establish an eco-friendly system through monitoring and management of hazardous substances in the space to be cleaned.

Hereinafter, the description of the present invention having the above-mentioned purpose will be described in more detail with reference to the accompanying drawings, and multiple drawings may be referred to simultaneously to explain one or more technical features or components constituting the invention. There will be.

When explaining the description with reference to FIG. 1 , FIG. 1 shows a flowchart of a method of providing a customized cleaning service according to monitoring of hazardous substances in an indoor environment according to an embodiment of the present invention.

First, in the present invention, as shown in FIG. 1, basic information including at least one of the industry, usage status, and precautions of the space to be cleaned is collected from the user terminal, and a cleaning service provider matching the collected basic information is selected. While searching, a preliminary quotation submission request step (S10) is performed in which the collected basic information is provided to one or more searched cleaning service providers to request submission of a preliminary quotation (or temporary quotation) for the space to be cleaned.

At this time, the above-mentioned basic information can be understood as a concept that includes characteristic information about the space to be cleaned for which the user wishes to use the cleaning service on the user terminal. In addition to the information, it can be understood as a concept that includes information including information about the area where the space to be cleaned is located and information about the size of the space to be cleaned, and an example of collection of such basic information can be seen in Example 100 of FIG. 3. ..

In addition, the above-mentioned information on usage status is an item for collecting information on the current status of the space to be cleaned, and may be understood as collecting information on whether the cleaning status is good or poor, but more objective information In order to collect, it may be requested to submit information on the last cleaning date of the space to be cleaned or a plurality of captured images of the space to be cleaned, but the present invention is not limited thereto.

In addition, the information regarding the above-mentioned points of caution includes at least one of the following: information on the period at which the user terminal wishes to receive cleaning services, information on areas excluded from cleaning when providing cleaning services, and information on the time of use of cleaning services. It can be understood as a concept.

Once this basic information is collected, in step S10 described above, a cleaning service provider matching the basic information is searched in a database that manages one or more cleaning service companies, and then based on the one or more cleaning service providers sorted by the search results. By providing information, a request is made to submit a tentative estimate, and this conceptual diagram can be viewed with reference to 200 in FIG. 4.

Returning to Figure 1, after performing the above-described step S10, when the submission of a tentative quote based on basic information from one or more cleaning service providers is completed, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the A service contract conclusion guidance step (S20) is performed to guide the conclusion of a service contract with a cleaning service provider selected by the user terminal by providing a cleaning service provider that submitted a provisional quote that satisfies the set evaluation criteria to the user terminal. .

Specifically, the adequacy evaluation of the tentative estimates performed in the above-described step S20 calculates the median value of the tentative estimates submitted by a plurality of cleaning service providers, and assigns a critical upper limit weight (for example, + of the median value) to the calculated median value. The adequacy of the tentative estimate can be evaluated by applying a tentative estimate corresponding to 20%) and a critical lower limit weight (for example, a tentative estimate corresponding to -20% of the median value), and through this, the suitability of the tentative estimate can be evaluated. This has the effect of filtering out cleaning service providers who provided estimates or cleaning service providers who provided abnormally low estimates.

Meanwhile, the use of the median rather than the average value in evaluating the adequacy of the above-mentioned provisional estimate may be understood as an attempt to reduce the influence of outliers, and one or more cleaning service providers that have satisfied the above-mentioned criteria for evaluating the adequacy of the provisional estimate may be evaluated by the user. It may be listed as a terminal and provided in a form such as 200 in FIG. 4.

As shown at 200 in FIG. 4, sorting conditions for one or more cleaning service providers may be set in the interface of the user terminal.

For example, the above-mentioned sorting conditions may include order of price (sorted in the order of high or low price), order of the highest number of accumulated uses by other users, order of distance (order of the closest geographical distance to the space to be cleaned), etc. S20 In this step, input regarding the cleaning service provider selected by the user terminal among one or more cleaning service providers provided in the list is received and guidance is given for entering into a service contract.

Next, after performing the above-mentioned step S20, when a service contract is concluded and a service provider is dispatched to the space to be cleaned by a daily cleaning service provider, the interior of the space to be cleaned is inspected using one or more sensor modules mounted on the wearable device of the service provider. An indoor environment monitoring report generation step (S30) is performed to acquire environmental information and update the indoor environment information acquired from the cleaning target space at preset intervals to generate an indoor environment monitoring report according to the degree of indoor environment improvement.

At this time, the above-described wearable device of the service provider is a device worn on a part of the body of the service provider providing cleaning services to the space to be cleaned, and is equipped with one or more sensor modules and functions to acquire information about the surrounding indoor environment.

These wearable devices may have various embodiments, such as being implemented in the form of a hat that can be worn by a worker, or being implemented as a device worn on the wrist or wrist.

Specifically, the above-described sensor module includes a camera for acquiring image data about the space to be cleaned, a temperature sensor for acquiring temperature data for the space to be cleaned, a humidity sensor to acquire humidity data for the space to be cleaned, and a It is preferable to include at least one sensor module among the dust sensors that acquire dust concentration data, and most preferably, it includes all of the above-mentioned sensor modules.

In addition, the above-mentioned sensor module includes first acquisition information, which is indoor environment information acquired when a contractor is first dispatched to the space to be cleaned, second acquisition information, which is indoor environment information acquired after providing the main cleaning service for the space to be cleaned, and cleaning. It is desirable to acquire the third acquisition information, which is indoor environment information acquired after completion of all cleaning services for the target space, in stages. This means that after the contractor is dispatched to the space to be cleaned, the cleaning service is sequentially performed over time. It may be understood that this is to take into account that the first acquisition information, the second acquisition information, and the third acquisition information will differ from each other as the process progresses.

For example, assuming that the cleaning service provision time is from 7 a.m. to 9 a.m., the first acquisition information may be indoor environment information acquired at 7 a.m., and the second acquisition information may be indoor environment information acquired at 8 a.m. It may be environmental information, and the third acquired information may be indoor environmental information acquired at 9 am, when the provision of cleaning service is completed.

Meanwhile, in the present invention, the first acquisition information, the second acquisition information, and the third acquisition information acquired in this way are compared to look at the change pattern of the space to be cleaned, thereby generating an indoor environment monitoring report according to the degree of improvement of the indoor environment.

At this time, the change pattern of the above-mentioned cleaning target space is pollution level information acquired by the sensor modules from the first acquisition information, the second acquisition information, and the third acquisition information (for example, dust concentration of the dust sensor module, humidity information of the humidity sensor module, It can be understood as information including (change state of contamination level of contaminated area obtained from the camera module), and an example of this can be seen with reference to embodiment 300 of FIG. 5.

That is, in the present invention, by receiving a cleaning service through the first acquisition information, second acquisition information, and third acquisition information, it is possible to determine how much the indoor pollution level in the space to be cleaned is lowered or the pleasantness of the indoor environment in the space to be cleaned. This has the effect of making it easier to recognize how much the degree has improved.

On the other hand, referring to FIG. 2 as another preferred embodiment of the present invention, in the present invention, after performing the environmental monitoring report generation step (S30), the generated indoor environment monitoring report is provided to the user terminal, and the indoor environment monitoring report is provided to the user terminal. According to the comparison results of the first acquisition information, second acquisition information, and third acquisition information included in ) is performed together with the actual estimate request step (S40).

Specifically, the cleaning efficiency value of the above-mentioned cleaning target space is determined to exist when all pollution levels are significantly reduced as a result of comparing the first to third acquired information, and the third acquired information is determined to exist. Cleaning efficiency can be judged to be the highest when the pollution level (dust concentration, temperature, humidity, etc.) falls within the comfortable range of the indoor environment.

At this time, the above-mentioned comfortable range can be understood to mean that the indoor temperature is between 22 and 26 degrees, the indoor humidity is between 40 and 60%, and the dust concentration is 35 um/m ² or less.

Of course, in another embodiment of the present invention, the cleaning efficiency value of the space to be cleaned may be calculated by calculating the reduction rate of the pollution level value of the first and third acquisition information, and calculating the cleaning efficiency according to the reduction rate.

For example, if the reduction rate of the pollution level value of the third acquired information is more than half (50%) compared to the first acquired information, the cleaning efficiency is judged to be very excellent, and if the reduction rate of the pollution level value is between 30% and less than 50%, Cleaning efficiency is judged to be excellent, if the reduction rate of the pollution level is 10% to less than 30%, the cleaning efficiency is judged to be average, and if the reduction rate of the pollution level is less than 10%, the cleaning efficiency can be judged to be low.

Meanwhile, in the present invention, by calculating the cleaning efficiency value as described above, the user terminal can request the actual quotation to be paid to the cleaning service provider. If the cleaning efficiency value is very high, the preliminary quotation previously submitted by the cleaning service provider can be requested. You may be asked to pay for the full amount as is, or you may be able to request an actual estimate by giving an incentive of a preset percentage (e.g. +10%) to the provisional estimate. If the cleaning efficiency figure is low, the cleaning service provider may request an actual estimate. By imposing a penalty of a preset percentage (for example, -10%) on the provisional estimate, you can request an actual estimate of a lower amount than the provisional estimate.

In other words, according to this embodiment, the cleaning service provider will provide high-quality cleaning services in order to generate profit for all of the initially submitted tentative estimates or to receive additional incentives, and the user will receive a reasonable amount depending on cleaning efficiency. Since it is possible to spend money on the cost of providing cleaning services, the satisfaction of cleaning service providers and users with the service can increase.

In addition, in another embodiment of the above-described step S40, when the difference between the provisional estimate and the actual estimate exceeds the threshold standard value (for example, the difference between the provisional estimate and the actual estimate exceeds 30%), the cleaning service in which the difference in estimate is excessive is provided. Classified as a provider, when the cleaning service provider is provided to the user terminal to be performed next, as a penalty to the cleaning service provider, a preset number of times is blinded (so that it is not exposed to the user terminal) or the user terminal It is possible to apply a penalty such as lowering the ranking exposed to the list, which has the effect of ensuring that the quality of cleaning service provided by the cleaning service provider is maintained above a certain level.

On the other hand, in another preferred embodiment of the present invention, when concluding a service contract between a cleaning service provider and a user, one or more sensors are installed in the space to be cleaned on the condition that an additional fee preset in the user terminal is paid to the cleaning service provider. You can request installation of a module.

In other words, even if a contractor does not come to the cleaning target space to provide cleaning services, the optimal cleaning cycle for the cleaning target space is predicted by deriving a pollution level pattern based on indoor environmental information acquired by one or more sensor modules installed in the cleaning target space. And through this, it can function to suggest the optimal cleaning cycle predicted by the user terminal.

As an example, referring simultaneously to FIG. 6, an example of one or more sensor modules 40a, 40b, and 40c installed in the space to be cleaned is shown at 400 in FIG. 6, and at 410 of FIG. 6, the one or more sensor modules are shown. From (40a, 40b, 40c), it can be seen that the indoor environment information acquired at a preset unit cycle (daily cycle) is displayed as a result of comparison with the reference value.

At this time, the above-mentioned standard value may be understood as the concept of the comfortable range of the indoor environment described above, D+0 may be understood as the concept of the day on which the cleaning service was provided, and D+1 may be understood as the concept of the day when the cleaning service was provided. The next day, D+2, can be understood as two days after the day the cleaning service was provided, and D+3 can be understood as three days after the day the cleaning service was provided.

Meanwhile, the prediction of the optimal cleaning cycle for the space to be cleaned can be calculated as the date when all indoor environmental information measured from one or more sensor modules installed in the space to be cleaned exceeds the standard value. At 410 in FIG. 6, dust, humidity, and pollution levels are calculated. All correspond to D+3 days, which exceeds the standard, and through this, the space subject to cleaning requires cleaning every 3 days, and through this, it is possible to suggest a cleaning cycle of 3 days as the optimal cleaning cycle to the user terminal.

Of course, at this time, at the request of the user terminal, the optimal cleaning cycle may be proposed at the point when the indoor environment information acquired from one of the sensor modules installed in the space to be cleaned exceeds the standard value, and the present invention is not limited to this. No.

Additionally, as another embodiment, in the present invention, when a service contract is concluded between a cleaning service provider and a user, there is also a case in which a request for installation of a sensor module for the space to be cleaned is not received from the user terminal.

At this time, in the present invention, in order to propose an optimal cleaning cycle even for the cleaning target space where the sensor module is not installed, the cleaning target space and the industry and usage status are similar to a threshold value or more (for example, 80% or more similar), Depending on the contamination pattern of other cleaning target spaces that have a history of sensor module installation, the optimal cleaning cycle predicted for the cleaning target space may be proposed.

In other words, the present invention can increase the service use experience by allowing users to receive suggestions for cleaning cycles while reducing the burden of paying additional costs due to the installation of a sensor module, and can increase the service use experience on the cleaning service provider side. has the effect of preventing users from leaving the service by suggesting an optimal cleaning cycle and increasing the efficiency of customer management by building a trust relationship with users.

As another embodiment of the present invention, in the present invention, when a service contract between the user terminal and the cleaning service provider is concluded by performing step S20 of FIG. 1 described above, the server responds to questions between the user terminal and the cleaning service provider. An interface can be provided.

However, in this case, the question and answer through the above-mentioned interface can be based on a chatbot. The above-mentioned chatbot collects the cleaning service provision history for the space to be cleaned and learns questions and answers corresponding to the collected cleaning service provision history. Accordingly, when a query about a space to be cleaned is input from the user terminal, the input query is analyzed and a response corresponding to the query is output.

As an example, referring to 500 in FIG. 7, an example is shown in which a server provides a chatbot interface through which questions and answers are performed between a user terminal and a cleaning service provider.

Looking at 500 in FIG. 7 in detail, the chatbot interface can induce inquiries from the user terminal by sending out a message asking to enter a query (501), and additionally sends a message guiding the list of inquiries (502) to enable the user to ask questions from the user terminal. Convenience can be provided for query input.

Of course, in the user terminal, in addition to selecting the query list in 502, the user terminal can also function to directly input a query as in 503, have the query content analyzed by the chatbot for keywords, and transmit the corresponding response as in 504. The present invention provides this. No restrictions.

However, although not explicitly shown in FIG. 7, in the present invention, as a result of analyzing the query input from the user terminal, there may be cases where it is determined that there is no response corresponding to the query previously learned in the chatbot.

At this time, in the present invention, it is possible to call the administrator terminal of the cleaning service provider and allow a direct response to the inquiry entered from the user terminal. By performing this function, the user's service use experience can be greatly increased. It works.

Taken comprehensively, according to one embodiment of the present invention, the present invention goes further than simply matching a cleaning service provider customized to the user's needs. When providing a cleaning service, the sensor module present in the space to be cleaned is used to provide indoor cleaning services. By acquiring environmental information, it can provide the effect of establishing an eco-friendly system through monitoring and management of hazardous substances in the space to be cleaned.

In addition, according to an embodiment of the present invention, in the present invention, as the sensor module gradually acquires indoor environment information about the space to be cleaned, cleaning efficiency is improved by using the harmful substance reduction values before and after providing the cleaning service. As it can be visualized and a reasonable cleaning service fee is calculated according to the above-mentioned cleaning efficiency, there is an effect that can be expected to improve the satisfaction of using the cleaning service and the quality of the cleaning service provided.

As described above, although the embodiments have been described with limited examples and drawings, various modifications and variations can be made by those skilled in the art from the above description.

Next, Figure 8 shows a configuration diagram of a customized cleaning service providing device 10 according to monitoring of hazardous substances in the indoor environment according to an embodiment of the present invention, and in the following description, the description of Figures 1 to 7 is provided. Descriptions of unnecessary embodiments that overlap will be omitted.

As shown in FIG. 8, the main components of the customized cleaning service provision device 10 according to monitoring of hazardous substances in the indoor environment include a provisional estimate submission request unit 11, a service contract conclusion information unit 12, and an indoor environment It is desirable to include a monitoring report generating unit 13.

At this time, the above-mentioned provisional estimate submission request unit 11 collects basic information including at least one of the industry, usage status, and precautions of the space to be cleaned from the user terminal 20, and provides cleaning that matches the collected basic information. It performs a function of searching for service providers, providing collected basic information to one or more searched cleaning service providers, and requesting submission of a preliminary estimate for the space to be cleaned.

In other words, it would be desirable to understand that the above-described provisional estimate submission request unit 11 is capable of performing all of the functions performed in step S10 of FIG. 1, and in the present invention, the function of the provisional estimate submission request unit 11 In addition to providing multiple cleaning service providers with an opportunity to generate profits, multiple cleaning service providers will submit reasonable estimates to undertake the work, so many users of the cleaning service will suffer financial losses. It has the effect of greatly reducing work.

Meanwhile, the above-mentioned service contract conclusion information unit 12 evaluates the adequacy of the received tentative quote using an artificial intelligence algorithm when a tentative quote is submitted from one or more cleaning service provider terminals 30, and It functions to provide the user terminal 20 with a cleaning service provider that submitted a provisional quote that satisfies the evaluation criteria and guides the conclusion of a service contract with the cleaning service provider selected by the user terminal 20.

In other words, it can be understood that the above-described service contract conclusion information unit 12 is capable of performing all the functions performed in step S20 of FIG. 1, and in the present invention, the function of the service contract conclusion information unit 12 is performed. This has the effect of improving mediation efficiency between users who wish to use cleaning services and cleaning service providers that provide cleaning services.

In addition, when a service contract is concluded and a worker is dispatched from a daily cleaning service provider to the space to be cleaned, the indoor environment monitoring report generation unit 13 described above uses one or more sensors mounted on the wearable device 40 of the worker. The indoor environment information of the space to be cleaned is acquired using the modules 41, 42, 43, and 44, and the indoor environment information acquired from the space to be cleaned is individually collected at preset intervals to provide an indoor environment monitoring report according to the degree of improvement of the indoor environment. It functions to create.

In other words, it can be understood that the indoor environment monitoring report generation unit 13 described above can perform all of the functions performed in step S30 of FIG. 1, and the function of the indoor environment monitoring report generation unit 13 may be performed. This has the effect of providing a more systematic cleaning service and improving the user's experience of using the cleaning service.

Meanwhile, although not explicitly shown in FIG. 8, in another embodiment of the customized cleaning service providing device 10 according to monitoring of hazardous substances in the indoor environment, the above-described provisional quote submission request unit 11 and service contract conclusion information unit (12), together with the indoor environment monitoring report generation unit 13, provides the generated indoor environment monitoring report to the user terminal 20, wherein the first acquisition information, the second acquisition information, and the first acquisition information included in the indoor environment monitoring report are provided. 3. It may further include an actual estimate billing unit (not shown) that calculates the cleaning efficiency value of the space to be cleaned according to the comparison results of the acquired information and charges the user terminal 20 with the actual estimate to be paid to the cleaning service provider. You can.

At this time, it can be understood that the above-described actual estimate billing unit is capable of performing all of the functions performed in step S40 of FIG. 2 described above.

Specifically, in the above-mentioned actual estimate billing unit, when the cleaning efficiency value calculated for the space to be cleaned is below the threshold, the actual estimate to be paid by the user terminal 20 to the cleaning service provider is relatively lower than the previously provided tentative estimate. An amount may be charged, and if the calculated cleaning efficiency value is above the threshold, an amount equal to the preliminary estimate or an amount with a certain incentive (for example, an amount equivalent to 10% of the preliminary estimate) added to the preliminary estimate may be charged. It may be possible, and the present invention is not limited thereto.

In addition, in another embodiment of the actual quote billing unit described above, when the difference between the provisional estimate and the actual estimate exceeds the threshold standard value (for example, the difference between the estimate and the actual estimate exceeds 30%), the difference in estimate is excessive cleaning. Classified as a service provider, when the cleaning service provider is provided to the user terminal 20 to be performed next, a preset number of times is blinded as a penalty to the cleaning service provider (so that it is not exposed to the user terminal 20). ), or a penalty such as lowering the ranking displayed on the user terminal 20 may be applied, thereby ensuring that the quality of cleaning service provided by the cleaning service provider is maintained above a certain level. It works.

As described above, although the embodiments have been described with limited examples and drawings, various modifications and variations can be made by those skilled in the art from the above description.

Meanwhile, referring to FIG. 9, FIG. 9 illustrates an example of the internal configuration of a computing device according to an embodiment of the present invention, and in the following description, overlapping with the description of FIGS. 1 to 8 described above Description of unnecessary embodiments will be omitted.

As shown in FIG. 9, the computing device 10000 includes at least one processor 11100, a memory 11200, a peripheral interface 11300, and an input/output subsystem ( It may include at least an I/O subsystem (11400), a power circuit (11500), and a communication circuit (11600). At this time, the computing device 10000 may correspond to a user terminal (A) connected to a tactile interface device or the computing device (B) described above.

The memory 11200 may include, for example, high-speed random access memory, magnetic disk, SRAM, DRAM, ROM, flash memory, or non-volatile memory. there is. The memory 11200 may include software modules, instruction sets, or various other data necessary for the operation of the computing device 10000.

At this time, access to the memory 11200 from other components such as the processor 11100 or the peripheral device interface 11300 may be controlled by the processor 11100.

The peripheral interface 11300 may couple input and/or output peripherals of the computing device 10000 to the processor 11100 and the memory 11200. The processor 11100 may execute a software module or set of instructions stored in the memory 11200 to perform various functions for the computing device 10000 and process data.

The input/output subsystem 11400 can couple various input/output peripheral devices to the peripheral interface 11300. For example, the input/output subsystem 11400 may include a controller for coupling peripheral devices such as a monitor, keyboard, mouse, printer, or, if necessary, a touch screen or sensor to the peripheral device interface 11300. According to another aspect, input/output peripheral devices may be coupled to the peripheral interface 11300 without going through the input/output subsystem 11400.

Power circuit 11500 may supply power to all or some of the terminal's components. For example, power circuit 11500 may include a power management system, one or more power sources such as batteries or alternating current (AC), a charging system, a power failure detection circuit, a power converter or inverter, a power status indicator, or a power source. It may contain arbitrary other components for creation, management, and distribution.

The communication circuit 11600 may enable communication with another computing device using at least one external port.

Alternatively, as described above, if necessary, the communication circuit 11600 may include an RF circuit to transmit and receive RF signals, also known as electromagnetic signals, to enable communication with other computing devices.

This embodiment of FIG. 9 is only an example of the computing device 10000, and the computing device 11000 omits some components shown in FIG. 9, further includes additional components not shown in FIG. 9, or 2 It may have a configuration or arrangement that combines more than one component. For example, a computing device for a communication terminal in a mobile environment may further include a touch screen or a sensor in addition to the components shown in FIG. 9, and may include various communication methods (WiFi, 3G, LTE) in the communication circuit 1160. , Bluetooth, NFC, Zigbee, etc.) may also include a circuit for RF communication. Components that may be included in the computing device 10000 may be implemented as hardware, software, or a combination of both hardware and software, including one or more signal processing or application-specific integrated circuits.

Methods according to embodiments of the present invention may be implemented in the form of program instructions that can be executed through various computing devices and recorded on a computer-readable medium. In particular, the program according to this embodiment may be composed of a PC-based program or a mobile terminal-specific application. The application to which the present invention is applied can be installed on a user terminal through a file provided by a file distribution system. As an example, the file distribution system may include a file transmission unit (not shown) that transmits the file according to a request from the user terminal.

The device described above may be implemented with hardware components, software components, and/or a combination of hardware components and software components. For example, devices and components described in embodiments may include, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate array (FPGA), It may be implemented using one or more general-purpose or special-purpose computers, such as a programmable logic unit (PLU), microprocessor, or any other device capable of executing and responding to instructions. A processing device may execute an operating system (OS) and one or more software applications that run on the operating system.

Additionally, a processing device may access, store, manipulate, process, and generate data in response to the execution of software. For ease of understanding, a single processing device may be described as being used; however, those skilled in the art will understand that a processing device may include multiple processing elements and/or multiple types of processing elements. It can be seen that it may include. For example, a processing device may include a plurality of processors or one processor and one controller. Additionally, other processing configurations, such as parallel processors, are possible.

Software may include a computer program, code, instructions, or a combination of one or more of these, which may configure a processing unit to operate as desired, or may be processed independently or collectively. You can command the device. Software and/or data may be used by any type of machine, component, physical device, virtual equipment, computer storage medium or device to be interpreted by or to provide instructions or data to a processing device. It can be embodied permanently or temporarily. Software may be distributed over networked computing devices and stored or executed in a distributed manner. Software and data may be stored on one or more computer-readable recording media.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, etc., singly or in combination. Program instructions recorded on the medium may be specially designed and configured for the embodiment or may be known and available to those skilled in the art of computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. -Includes optical media (magneto-optical media) and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, etc.

Examples of program instructions include machine language code, such as that produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter, etc. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

As described above, although the embodiments have been described with limited examples and drawings, various modifications and variations can be made by those skilled in the art from the above description. For example, the described techniques are performed in a different order than the described method, and/or components of the described system, structure, device, circuit, etc. are combined or combined in a different form than the described method, or other components are used. Alternatively, appropriate results may be achieved even if substituted or substituted by an equivalent. Therefore, other implementations, other embodiments, and equivalents to the claims also fall within the scope of the claims described below.

Claims (10)

In a method of providing a customized cleaning service according to monitoring of hazardous substances in an indoor environment implemented in a computing device including one or more processors and one or more memories storing instructions executable by the processor,
Collect basic information including at least one of the industry, usage status, and precautions of the space to be cleaned from the user terminal, search for cleaning service providers matching the collected basic information, and search for one or more cleaning service providers. A provisional estimate submission request step of requesting submission of a provisional estimate for the space to be cleaned by providing the basic information;
When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the user terminal identifies the cleaning service provider that submitted a tentative quote that satisfies the preset evaluation criteria. A service contract conclusion guidance step for guiding the conclusion of a service contract with a cleaning service provider on the day selected by the user terminal; and,
When the service contract is concluded and a worker is dispatched from the daily cleaning service provider to the cleaning target space, indoor environment information of the cleaning target space is acquired using one or more sensor modules mounted on the servicer's wearable device. However, it includes an indoor environment monitoring report generation step of updating indoor environment information acquired from the cleaning target space at preset intervals to generate an indoor environment monitoring report according to the degree of improvement of the indoor environment,
The sensor module is,
First acquisition information, which is indoor environment information acquired at the time the service provider is first dispatched to the space to be cleaned, second acquisition information, which is indoor environment information acquired after providing the main cleaning service for the space to be cleaned, and the space to be cleaned Step by step acquire third acquisition information, which is indoor environment information acquired after completion of all cleaning services,
In the indoor environment monitoring report generation step,
Generating an indoor environment monitoring report according to the degree of improvement of the indoor environment by comparing the first acquisition information, the second acquisition information, and the third acquisition information to derive a change pattern of the cleaning target space,
After performing the environmental monitoring report generation step,
Provide the generated indoor environment monitoring report to the user terminal,
It is determined that cleaning efficiency exists when all pollution levels are significantly reduced according to a comparison result of the first acquisition information, the second acquisition information, and the third acquisition information included in the indoor environment monitoring report, and An actual quote request step in which the user terminal calculates a cleaning efficiency value according to whether it falls within the comfortable range of the space to be cleaned or the reduction rate of the pollution level value, and requests an actual estimate according to the cleaning efficiency value to be paid to the cleaning service provider by the user terminal. further includes ;,
When a service contract is concluded between the user terminal and the cleaning service provider by performing the service contract conclusion guidance step,
The server provides an interface through which inquiry and response are performed between the user terminal and the cleaning service provider,
Questions and answers through the interface are based on a chatbot, and the chatbot collects cleaning service provision details for the space to be cleaned, and learns questions and responses corresponding to the collected cleaning service provision details, so that the user When a query about the space to be cleaned is input from the terminal, it analyzes the input query and outputs a response corresponding to the query,
As a result of analyzing the query entered from the user terminal, when it is determined that there is no response corresponding to the query previously learned in the chatbot, the administrator terminal of the cleaning service provider is called and the query entered from the user terminal is called. A method of providing customized cleaning services based on monitoring hazardous substances in the indoor environment, characterized by directly responding to inquiries.
According to paragraph 1,
The sensor module is,
A camera for acquiring image data for the space to be cleaned, a temperature sensor for acquiring temperature data for the space to be cleaned, a humidity sensor for acquiring humidity data for the space to be cleaned, and dust concentration for the space to be cleaned. A method of providing a customized cleaning service according to monitoring of hazardous substances in an indoor environment, comprising at least one sensor module among dust sensors that acquire data.
delete delete According to paragraph 1,
When concluding the service contract, if a request is received from the user terminal to install the one or more sensor modules in the cleaning target space from the cleaning service provider on the condition of paying a preset additional fee,
In the above cleaning service provider,
Predict the optimal cleaning cycle of the cleaning target space by installing the one or more sensor modules in the cleaning target space and deriving a contamination pattern based on indoor environment information acquired by the one or more sensor modules installed in the cleaning target space. A method of providing a customized cleaning service according to monitoring of harmful substances in the indoor environment, characterized in that the optimal cleaning cycle predicted by the user terminal is proposed.
According to clause 5,
When concluding the service contract, if a request for installation of the sensor module for the space to be cleaned is not received from the user terminal,
In the above cleaning service provider,
Proposing an optimal cleaning cycle predicted for the cleaning target space according to the contamination pattern of other cleaning target spaces that are similar to the cleaning target space and the industry and usage status more than a threshold and have an installation history of the sensor module. A method of providing customized cleaning services according to monitoring of hazardous substances in the indoor environment.
delete delete In a device for providing a customized cleaning service according to monitoring of hazardous substances in an indoor environment implemented as a computing device including one or more processors and one or more memories storing instructions executable by the processor,
Collect basic information including at least one of the industry, usage status, and precautions of the space to be cleaned from the user terminal, search for cleaning service providers matching the collected basic information, and search for one or more cleaning service providers. a provisional estimate submission request unit that provides the basic information and requests submission of a provisional estimate for the space to be cleaned;
When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the user terminal identifies the cleaning service provider that submitted a tentative quote that satisfies the preset evaluation criteria. A service contract conclusion information section provided to guide the conclusion of a service contract with a cleaning service provider on the day selected on the user terminal; and,
When the service contract is concluded and a worker is dispatched from the daily cleaning service provider to the cleaning target space, indoor environment information of the cleaning target space is acquired using one or more sensor modules mounted on the servicer's wearable device. However, it includes an indoor environment monitoring report generation unit that updates indoor environment information acquired from the cleaning target space at preset intervals and generates an indoor environment monitoring report according to the degree of improvement of the indoor environment,
The sensor module is,
First acquisition information, which is indoor environment information acquired at the time the service provider is first dispatched to the space to be cleaned, second acquisition information, which is indoor environment information acquired after providing the main cleaning service for the space to be cleaned, and the space to be cleaned Step by step acquire third acquisition information, which is indoor environment information acquired after completion of all cleaning services,
In the indoor environment monitoring report generation unit,
Generating an indoor environment monitoring report according to the degree of improvement of the indoor environment by comparing the first acquisition information, the second acquisition information, and the third acquisition information to derive a change pattern of the cleaning target space,
After performing the environmental monitoring report generation unit,
Provide the generated indoor environment monitoring report to the user terminal,
It is determined that cleaning efficiency exists when all pollution levels are significantly reduced according to a comparison result of the first acquisition information, the second acquisition information, and the third acquisition information included in the indoor environment monitoring report, and An actual quote billing unit that calculates a cleaning efficiency value based on whether the space to be cleaned falls within the comfortable range or the reduction rate of the pollution level value, and requests an actual quote according to the cleaning efficiency value that the user terminal must pay to the cleaning service provider. further includes ;,
When a service contract is concluded between the user terminal and the cleaning service provider by performing the service contract conclusion guide,
The server provides an interface through which inquiry and response are performed between the user terminal and the cleaning service provider,
Questions and answers through the interface are based on a chatbot, and the chatbot collects cleaning service provision details for the space to be cleaned, and learns questions and responses corresponding to the collected cleaning service provision details, so that the user When a query about the space to be cleaned is input from the terminal, it analyzes the input query and outputs a response corresponding to the query,
As a result of analyzing the query entered from the user terminal, when it is determined that there is no response corresponding to the query previously learned in the chatbot, the administrator terminal of the cleaning service provider is called and the query entered from the user terminal is called. A device for providing customized cleaning services based on monitoring hazardous substances in the indoor environment, characterized in that it directly responds to inquiries.
In a computer-readable recording medium,
The computer-readable recording medium stores instructions that cause a computing device to perform the following steps, which include:
Collect basic information including at least one of the industry, usage status, and precautions of the space to be cleaned from the user terminal, search for cleaning service providers matching the collected basic information, and search for one or more cleaning service providers. A provisional estimate submission request step of requesting submission of a provisional estimate for the space to be cleaned by providing the basic information;
When a tentative quote is submitted from one or more cleaning service providers, the adequacy of the received tentative quote is evaluated using an artificial intelligence algorithm, and the cleaning service provider that submitted the tentative quote that satisfies the preset evaluation criteria is displayed to the user terminal. A service contract conclusion guidance step of providing guidance on entering into a service contract with a cleaning service provider on the day selected by the user terminal; and,
When the service contract is concluded and a worker is dispatched from the daily cleaning service provider to the cleaning target space, indoor environment information of the cleaning target space is acquired using one or more sensor modules mounted on the servicer's wearable device. However, it includes an indoor environment monitoring report generation step of updating indoor environment information acquired from the cleaning target space at preset intervals to generate an indoor environment monitoring report according to the degree of improvement of the indoor environment,
The sensor module is,
First acquisition information, which is indoor environment information acquired at the time the service provider is first dispatched to the space to be cleaned, second acquisition information, which is indoor environment information acquired after providing the main cleaning service for the space to be cleaned, and the space to be cleaned Step by step acquire third acquisition information, which is indoor environment information acquired after completion of all cleaning services,
In the indoor environment monitoring report generation step,
Generating an indoor environment monitoring report according to the degree of improvement of the indoor environment by comparing the first acquisition information, the second acquisition information, and the third acquisition information to derive a change pattern of the cleaning target space,
After performing the environmental monitoring report generation step,
Provide the generated indoor environment monitoring report to the user terminal,
It is determined that cleaning efficiency exists when all pollution levels are significantly reduced according to a comparison result of the first acquisition information, the second acquisition information, and the third acquisition information included in the indoor environment monitoring report, and An actual quote request step in which the user terminal calculates a cleaning efficiency value according to whether it falls within the comfortable range of the space to be cleaned or the reduction rate of the pollution level value, and requests an actual estimate according to the cleaning efficiency value to be paid to the cleaning service provider by the user terminal. further includes ;,
When a service contract is concluded between the user terminal and the cleaning service provider by performing the service contract conclusion guidance step,
The server provides an interface through which inquiry and response are performed between the user terminal and the cleaning service provider,
Questions and answers through the interface are based on a chatbot, and the chatbot collects cleaning service provision details for the space to be cleaned, and learns questions and responses corresponding to the collected cleaning service provision details, so that the user When a query about the space to be cleaned is input from the terminal, it analyzes the input query and outputs a response corresponding to the query,
As a result of analyzing the query entered from the user terminal, when it is determined that there is no response corresponding to the query previously learned in the chatbot, the administrator terminal of the cleaning service provider is called and the query entered from the user terminal is called. A computer-readable recording medium characterized by allowing a direct response to a query.