JP2002203031A - Cleaning service management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cleaning service management system which permits more efficient and functional cleaning service and service management job by sharing each pieces of information that a cleaning service company and a subcontractor have, and by encouraging willingness for various paper work, schedule management and quality maintenance regarding the cleaning work and the cleaning quality maintenance by a preceding cleaning assignor. SOLUTION: The server 20 in a cleaning service center B processes various information on the cleaning inputted from a terminal 10 of a cleaning company A through the Internet 40 to generate various data on the cleaning, and provides the data, through the Internet 40, to the terminal 30, 10 of a cleaning assignor C and the cleaning company A respectively.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a cleaning service management system, and more particularly to a management system for cleaning services using a telephone network or an Internet network. The present invention relates to a cleaning service management system devised so that cleaning services and service management operations can be improved more effectively and functionally.

[0002]

2. Description of the Related Art Conventionally, a cleaning service company performs various cleaning operations such as cleaning a floor of a department store, a convenience store, or a company building or factory, and cleaning a window glass.
A cleaning service company (contractor, etc.) entrusts this cleaning work to the cleaning service company itself or contracts it to a subcontractor. In the case of a subcontractor, when the cleaning work is completed, The company prepares a delivery note indicating completion and comments on the operation time and status, and submits it to the parent cleaning service company. On the other hand, the cleaning service company prepares a bill based on these invoices and reports submitted by each subcontractor and issues it to the cleaning contractor (service requester) to collect the fee. And paying to subcontractors.

[0003]

However, according to the above-mentioned conventional system, a cleaning service company prepares a work report or an invoice to a cleaning contractor based on a delivery note or a report prepared by a subcontractor. Therefore, there is a problem that a lot of trouble and time are required for document preparation, and the paperwork is very complicated.

[0004] In addition, there is a difference in the quality of daily cleaning at a customer (cleaning contractor), and depending on the degree of cleaning, the quality which should originally be maintained cannot be sufficiently maintained, and the contractor needs special equipment. In some cases, the original cleaning cannot be restored even in the main cleaning using the cleaning equipment, which is caused by low awareness of the quality of cleaning at stores and tenant stores that engage in daily cleaning. Therefore, it was necessary to raise that awareness.

Further, if a delay in promotion of the cleaning schedule or the like occurs, the resulting schedule change or reconstruction is very complicated and cannot be easily repaired.
Various troubles have occurred at customers, and in the worst case, they may lead to contract breach.

[0006] Therefore, the technical problem of the present invention is to provide a cleaning service company and a subcontractor with each other to share information with each other, to perform various clerical work related to cleaning work, schedule management and quality maintenance, and a cleaning contractor prior to that. It is an object of the present invention to provide a more efficient and functional cleaning service and a cleaning service management system capable of performing service management work by increasing motivation for maintenance of cleaning quality.

[0007]

Means for Solving the Problems (1) In order to solve the above technical problems, according to the present invention, a cleaning service center for managing a cleaning service and a cleaning service from a cleaning service center are provided. A cleaning service management system that connects a cleaning contractor that undertakes business with a cleaning service provider that outsources cleaning to a cleaning service center via a public telephone network or the Internet. If you access the cleaning service center home page from the cleaning service center server and each terminal of each cleaning service provider or cleaning commissioner registered in advance, the access ID and password are checked, and if it is appropriate, An authentication server that can connect to this system in the above homepage is provided. At the same time, the system on the homepage displays a menu of various reports related to cleaning work on the terminals of each cleaning company that has been authenticated by the authentication server, and reports selected by the cleaning company from this menu screen. Screen for sending a report screen to the terminal of the cleaning company, and various work report information input by the cleaning company on the report screen displayed on this terminal. Based on the data storage unit for management and storage and the saved work report information, calculations to create various kinds of cleaning data such as totaling of cleaning work man-hours, calculation of cleaning work fee, or analysis and evaluation of cleaning work quality. It is configured to have a processing unit.

(2) In the present invention, at least the start time or the end time of the cleaning work, or the time of the end of the cleaning work, is entered in the item of the work report information that the cleaning company inputs on the report screen. The number of hours from the start of work to the end of work, or
The cleaning fee is included.

(3) According to the present invention, the item of the work report information input to the report screen by the cleaning contractor includes at least a gloss level indicating the gloss level of the floor surface before the work. A numerical value or a glossiness evaluation point is included.

(4) According to the present invention, as described in the fourth aspect of the present invention, the items of the work report information that the cleaning contractor inputs on the report screen include at least the contents of the measures for improving the cleaning work and the cleaning method. And a quality analysis evaluation report consisting of

(5) According to the present invention, the arithmetic processing unit of the cleaning service center that creates the cleaning data has a gloss level of the floor before cleaning input from the cleaning company. And a storage unit for storing the created graph in a memory based on the quality data indicating the above.

(6) According to the present invention, at least the number of cleaning work hours and a predetermined work rate are stored in the arithmetic processing unit of the cleaning service center that creates cleaning data. A charge calculating means for calculating a cleaning service charge based on the original, a bill data creating means for creating bill data of the cleaning service fee to be sent to the cleaning commissioner, and a storage means for storing the created bill data in the memory. It is configured as follows.

(7) Further, according to the present invention, as described in claim 7, the system of the cleaning service center side is provided in response to an access of a cleaning consignor or a cleaning company certified by the authentication server. It is configured to include a content sending unit that distributes, via the Internet, the content of the cleaning data related to the cleaning consignor or the cleaning company among the various cleaning data created by the arithmetic processing unit.

According to the means described in the above (1), the cleaning service provider accesses the server of the cleaning service center via the Internet, reports the completion of cleaning and inputs all information obtained at the time of cleaning and sends it to the center. Therefore, based on the raw data, the progress of the cleaning work can be quickly clarified, the calculation of fees, the preparation of bills, etc., can be improved, and the quality of the floor surface at the time of work (gloss before work) Degree) can be output as a time-based analytical evaluation. As a result, the state of the equipment and the quality of handling, such as problems in the way of work, the degree of pain of the pad, etc., are immediately generated as improvement processing items, education on cleaning at the site, updating of cleaning equipment deterioration And the like can have a remarkable effect on management.

According to the means described in the above (2), the cleaning company inputs time information such as a cleaning work start time and information on a cleaning fee to the cleaning service center. In a cleaning service center, it is possible to easily calculate total data on time and fee, such as the total number of working hours and the total fee.

According to the means described in (3) above, the cleaning service provider inputs the gloss value of the floor surface before the work and the gloss evaluation point to the cleaning service center. In the cleaning service center, it is possible to appropriately grasp the characteristic quality state in the cleaning area, that is, the degree of soiling of the floor and the like, the status of daily cleaning, and the like.

According to the means described in (4) above, the cleaning company inputs the quality analysis evaluation data for each cleaning area to the cleaning service center, and as a result, the work method at each cleaning site In addition, problems related to the handling of cleaning equipment and their processing can be clarified, and various types of cleaning contractors (customers) can be used to make effective use of these direct and indirect cleaning data. Make it possible to take measures.

According to the means described in the above (5), the floor service glossiness time-series change graph is generated in the cleaning service center based on the quality data relating to the floor glossiness input from the cleaning service provider. Create and enable the progress of floor cleaning to be revealed.

According to the means described in the above (6), the cleaning service center can create the bill data based on the information on the time and the fee relating to the cleaning input from the cleaning company. To the cleaning contractor to request a cleaning fee, calculate the work fee (contract fee) to be paid to various cleaning companies according to the time and fee information entered, and pay this fee I do.

According to the means described in the above (7), based on the various cleaning data inputted by the cleaning company, the above data calculated by the cleaning service center are sent to the cleaning contractor and the cleaning company. It is possible to clearly share the schedule and the actual situation of the cleaning work between the cleaning service provider, the cleaning service center, and the cleaning contractor. This makes it possible to raise the consciousness of each other for cleaning.

As described above, the above (1) to
The above technical problems can be solved by each means described in (7), and the problems of the conventional technology can be solved.

[0022]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the cleaning service management system according to the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the entirety of the present invention. Is a cleaning company (a cleaning company or a cleaning contractor, etc.), B is a cleaning service center, C is a cleaning contractor (customer), and the cleaning service center B is entrusted with cleaning of a predetermined area by the cleaning contractor C, The cleaning service center B is configured to contract the cleaning work to the cleaning company A for a fee.

Further, the cleaning company A uses the Internet 40
With respect to the cleaning service center B home page disclosed above, the data AT before the various processings regarding the entrusted cleaning area (company, factory, etc.), specifically, the cleaning work start time or end time, work start From the total number of hours from the end of the work, the fee for the cleaning work, the gloss value indicating the gloss level of the floor surface before the work, or the measures for improving the gloss evaluation point, the cleaning work and the cleaning method,
It is configured to input raw data obtained and created at the time of cleaning, such as a quality analysis evaluation report including the contents of measures for appropriate improvement based on the analysis results.

From the terminal 10 (FIG. 2) of the cleaning company A,
In order to input each of the above-mentioned data to a homepage on the Internet 40 published by the server 20 (FIG. 2) of the cleaning service center B, which is the parent machine of each terminal 10, the service center server 20 sends the data to the Internet 40 This is achieved by the cleaning company A inputting each of the data on the report screen sent to the terminal 10 of the cleaning company A through the.

From the cleaning service center server 20,
First, a menu of various reporting screens related to cleaning work is sent, and a reporting screen selected by cleaning company A from this menu is sent to terminal 10 of cleaning company A and displayed on the screen. The screen for this report includes, for example, a “delivery slip statement input screen”, a “cleaning work completion report input screen”, a “store cleaning schedule table input screen”, and the like. It is a matter of course that the input screen may be used.

Each of the input screens described above is provided with an input item and an input field. When the input screen appears, each item is sequentially input by operating the keyboard of the terminal 10 according to the contents. 6 and 7 are input data tables showing an example of the work execution report. Each of these data tables contains a store code, store name, district headquarters, address, cleaning date,
In addition to the cleaning start time, the work content, the worker, and the glossiness of the floor surface before work at each cleaning place, the condition of the floor surface of the cleaning surface, the contents of measures (comments) for improvement, Although the number of cloths to be delivered is entered, these data tables are obtained by summing up data inputted daily from the cleaning company A in the cleaning service center server 20 for each cleaning area and each cleaning company A. It was created.

The server 20 of the cleaning service center B
As described above, processed data BT is created by totalizing and processing the data AT before various processings sent from the cleaning company A through the Internet 40, and this is also transmitted to the cleaning contractor C (customer) through the Internet 40. The information is provided to the cleaning company A and the terminals 10 and 30 of the cleaning company A and the cleaning contractor C.
(FIG. 2), the cleaning service center server 20 is accessed, the accessed ID and password are collated, and the cleaning is enabled only when the authentication server determines that the ID and the password are appropriate. Similarly, when the company A sends and receives the menu of various report screens from the cleaning service center server 20, the mechanism is also limited to the case where the authentication is performed by the authentication server. It is designed to prevent outsiders from entering.

The data compiled and processed by the cleaning service center B is based on, for example, quality data indicating the glossiness of the floor before cleaning sent from the cleaning company A, as shown in FIG.
(A) and (b), a graph showing the time-series change in floor gloss, a bill for a cleaning service fee to be sent to the cleaning contractor C, a cleaning schedule, or a change in work. Graph,
There is work execution report data as shown in FIGS. 6 and 7, but these are just examples. Actually, various data according to the request and request of the cleaning contractor C and the cleaning service center B are required. Other data considered as such are created, and at the request of the cleaning contractor C or the cleaning company A, the data relating to the cleaning contractor C and the cleaning company A are respectively transmitted through the Internet 40. It is configured to transmit to terminals 30 and 10.

In the graph shown in FIG.
(A) The graph shown in the figure is created based on the work execution report data shown in FIG. 6, and the portion indicated by the symbol X in (A) is the floor surface before cleaning. The state where the glossiness is below the lower limit line is shown, and the portion indicated by the symbol Y in FIG. 2 (b) shows the state where the glossiness of the floor surface before cleaning is abnormally high. That
The cleaning staff writes such a situation and its countermeasures in the status column and the comment column of the report, and reports the situation to the cleaning service center B one by one. The appropriate advice can be sent to the cleaning commissioner C while showing the data, graphs and materials as shown in FIG. Improvement of cleaning and raising awareness of cleaning.

FIG. 2 is a block diagram schematically illustrating the electrical configuration of the cleaning service center server 20 described above. In the figure, reference numeral 21 denotes a CPU constituting the center of a control unit;
22 is a memory storing control software, 23 is an input device for inputting and creating various data, and 24 is a server 2
0 and a storage device for storing various data sent from the cleaning company A, 25 and 26 are transmission / reception controllers, and the terminals 10 and 30 of the cleaning company A and the cleaning contractor C; The above-mentioned cleaning service center server 20 is connected by a telephone network and the Internet 40, 40 via these transmission / reception controllers 25, 26.

The control software of the memory 22 includes, in addition to a system program that controls general control operations, an ID and a password “collating means” that constitute the authentication server, , Cleaning company A
A menu of various reporting screens related to cleaning work is sent to the terminal 10 for display, and a reporting screen selected by the cleaning company A from this menu is transmitted to the terminal. Screen sending means "and the information entered in the report screen.
"Data storage means" which is stored in the storage device 24 separately for each cleaning company, and based on the stored data, various man-hours and charges are calculated, and various cleaning data such as a cleaning work quality analysis and evaluation table. And a program for executing each means such as a "content sending means" for sending various kinds of created data to the cleaning contractor C and the cleaning company A. I have.

FIG. 3 is a flowchart illustrating an operation procedure in which the cleaning company A uses the terminal 10 to input various work reports to the server 20 of the cleaning service center B via the Internet 40. Step S
When it is determined that the password entered in step 3 is OK, the process proceeds to step S4, where a menu screen is displayed on the terminal 10 of the cleaning company A. Then, in step S5, necessary items (screen items) are selected and clicked. Then, the process proceeds to step S6, and the selected input screen is displayed on the terminal 10. If necessary data is input by key in step S7 and the transmission button (not shown) is finally turned on in step S9, the input data is displayed. The data can be sent to the server 20 of the cleaning service center B via the Internet 40.

FIG. 4 shows a diagram from the cleaning company A to the Internet 4
Based on the delivery slip, work completion report, and the like, which are input through “0”, the cleaning service center B performs the store cleaning performance detail proof, work execution report data, work schedule,
A breakdown report is created, and these created data are accumulated in the storage device 24, and the accumulated data are disclosed in accordance with the access of the cleaning contractor C and the cleaning company A. FIG. 3 is a configuration diagram clearly illustrating an image of the present invention, and by providing various data created by the cleaning service center B to a cleaning contractor C (customer) and a cleaning company A (cleaning contractor), The actual situation of cleaning work can be shared and clarified.

FIG. 5 further illustrates a processing procedure relating to the detection of abnormal glossiness value data. FIG. 5 (a) shows a cleaning company A measuring the glossiness of the floor surface before cleaning with a glossiness measuring device. As a result, the processing method when an abnormal value is detected as shown in FIGS. 8A and 8B and the contents of a message to be written in the report are shown. FIG.
The report showing the abnormal value detection in the above and the correspondence, and providing a report including these messages to the cleaning commissioner C, the cleaning commissioner C performs daily cleaning work deficiencies and , Improvement points, etc. can be clearly advised.

[0035]

As described above, according to the cleaning service management system of the present invention, the cleaning service center creates various data based on the information input by the cleaning company, and sends the created data to the cleaning contractor. In order to provide to the cleaning company, all information on cleaning can be shared by the cleaning company and the cleaning contractor through the cleaning service center, and various administrative processes related to cleaning, schedule management, quality maintenance, etc. A remarkable effect can be exhibited, and the desire for quality can be enhanced, so that a more efficient and functional cleaning service and service management operation can be realized.

[Brief description of the drawings]

FIG. 1 is a configuration diagram clearly showing the entire cleaning service management system according to the present invention.

FIG. 2 is a block diagram illustrating an electrical configuration of a cleaning service center server used in the present invention.

FIG. 3 is a flowchart illustrating a procedure of inputting cleaning information by a cleaning company (cleaning contractor).

FIG. 4 is a configuration diagram illustrating a flow of cleaning information and a processing state thereof according to the present invention.

FIG. 5A is an explanatory view showing a processing method and message content when abnormal gloss value data is detected by a cleaning company, and FIG. 5B is an explanatory diagram showing abnormal value data at a cleaning service center. FIG. 9 is an explanatory diagram showing a processing method when a is detected.

FIG. 6 is a configuration diagram illustrating an example of work execution report data created by a cleaning service center based on input information from a cleaning company.

FIG. 7 is a configuration diagram showing another example of the work execution report data.

8A is a time-series change graph of the floor glossiness created based on the work execution report data of FIG. 6, and FIG. 8B is a floor surface created based on the work execution report data of FIG. It is a gloss time series change graph.

[Explanation of symbols]

 A cleaning company (cleaning contractor) B cleaning service center C cleaning client (customer) 10 terminal of cleaning company 20 cleaning service center server 21 CPU 22 control software 24 storage device 30 terminal of cleaning client 40 Internet

 ──────────────────────────────────────────────────の Continued on the front page (72) Inventor Yukio Meguro 275 Soyodo-cho, Kohoku-ku, Yokohama-shi, Kanagawa AMS Co., Ltd. (72) Miho Yokozawa 275 Soyodo-cho, Kohoku-ku, Yokohama, Kanagawa Prefecture Company AMS

Claims (7)

[Claims] 1. A public telephone network or the Internet between a cleaning service center that manages a cleaning service, a cleaning company that undertakes cleaning work from the cleaning service center, and a cleaning contractor that entrusts cleaning to the cleaning service center. A cleaning service management system connected to the cleaning service center, wherein a homepage of the cleaning service center is disclosed on the Internet, and a homepage of the cleaning service center is provided from each terminal of a pre-registered cleaning company or cleaning contractor. When an access is made to the system, an authentication server is provided that collates the accessed ID and password and, if appropriate, can connect to the system in the homepage, and that the system in the homepage requires authentication by the authentication server. To the terminal of each cleaning company that received A report screen transmitting means for transmitting a report screen selected by the cleaning contractor from the menu screen to the terminal of the cleaning contractor while displaying a menu of various report screens relating to the cleaning work; and a report displayed on the terminal. Various work report information entered by the cleaning company on the screen for
A data storage unit that manages and saves each cleaning company separately;
On the basis of the saved work report information, it is provided with an arithmetic processing unit for creating various kinds of cleaning data such as totaling of cleaning work man-hours, calculation of cleaning work fee, or analysis and evaluation of cleaning work quality. Characterized cleaning service management system. 2. The item of the work report information that the cleaning company inputs on the report screen includes at least the start time or end time of the cleaning work, the number of hours from the start of the work to the end of the work, or the number of the cleaning work. 2. The cleaning service management system according to claim 1, wherein a fee is included. 3. An item of work report information that the cleaning contractor inputs on the report screen includes at least a gloss value indicating the gloss of the floor surface before the work or a gloss evaluation point. The cleaning service management system according to claim 1 or 2, wherein 4. A quality analysis / evaluation report including at least a content of a measure for improving cleaning work and a cleaning method is included in an item of work report information that a cleaning contractor inputs on a report screen. The cleaning service management system according to claim 1, 2 or 3, 5. An arithmetic processing unit of the cleaning service center for creating cleaning data, based on the quality data indicating the glossiness of the floor surface before cleaning input at least from the cleaning service provider, when the floor glossiness is calculated. 2. The cleaning service management system according to claim 1, further comprising a graph creating unit that creates a series change graph, and a storage unit that stores the created graph in a memory. 6. The arithmetic processing unit of the cleaning service center that creates cleaning data includes at least the number of hours of cleaning work,
Charge calculation means for calculating a cleaning service fee based on a predetermined work rate, billing data creation means for creating billing data for a cleaning service fee to be sent to a cleaning contractor, and storing the created billing data in a memory. 6. The cleaning service management system according to claim 1, further comprising a storage unit for performing the cleaning. 7. The cleaning system of the cleaning service center side, among the various cleaning data created by the arithmetic processing unit, in response to the access of a cleaning contractor or a cleaning company certified by the authentication server. 7. The cleaning service management system according to claim 1, further comprising a content transmission unit for distributing the content of cleaning data related to a contractor or a cleaning company through the Internet.