KR102432578B1 - A leisure service management apparatus for providing users with convenience information for business sites and operation method thereof - Google Patents

Abstract

A leisure service management apparatus according to an embodiment of the present disclosure comprises: a communication unit which receives a reservation request for setting a reservation time for a first leisure sport in a first business site, from a user terminal; a reservation management unit which reserves a service according to the reservation request; a service management unit which transmits a notification to a user terminal at a service available time of the user when a service waiting request is received from a user who has made a reservation; and a compensation management unit which transmits compensation information to the user terminal when a reservation overtime from the reservation time to the time when the notification is transmitted to the user terminal exceeds an average waiting time.

Description

A LEISURE SERVICE MANAGEMENT APPARATUS FOR PROVIDING USERS WITH CONVENIENCE INFORMATION FOR BUSINESS SITES AND OPERATION METHOD THEREOF

The present disclosure relates to a leisure service management apparatus and an operating method thereof.

The present disclosure is a divisional application of Korean Application No. 10-2021-0071636 filed on June 2, 2021, the entirety of which is incorporated by reference.

Recently, as the popularity of the leisure industry has risen, the number of leisure reservation systems through various platforms is increasing. The purpose of this is to provide only the purchase of a leisure service use ticket on the leisure platform, and there is a problem in that information on convenience is not provided properly when users actually use the leisure service.

In addition, there are problems such as quarreling among users if the manager does not manage it, as cut-offs occur frequently at the places where the leisure service is used.

In addition, when visiting a specific leisure service location, there is a problem that users cannot enjoy the actual leisure service properly due to the unexpectedly long waiting time due to the large number of users. There is a need for a platform that gives good recognition that can do this.

The present disclosure intends to disseminate an operation management system to a leisure business site to systematize management and data, and to provide useful information to users by utilizing the data.

An object of the present disclosure is to provide an apparatus for managing a leisure service and an operating method thereof, which provide compensation for a problem occurring in the course of using the leisure service as well as purchasing a use ticket for the leisure service.

The present disclosure seeks to minimize problems such as interruption and long waiting time at a place where a leisure service is used.

A leisure service management apparatus according to an embodiment of the present disclosure includes: a communication unit configured to receive a reservation request for setting a reservation time for a first leisure sport of a first business site from a user terminal; a reservation management unit for reserving a service according to the reservation request; a service management unit configured to transmit a notification to the user terminal at a service available time of the user when receiving a service standby request of the user who has made the reservation; It may include a compensation management unit for transmitting compensation information to the user terminal when the reservation time from the reservation time to the time the notification is transmitted to the user terminal exceeds the average waiting time.

When the reservation request is received, the reservation management unit searches for a second place of business having an average waiting time shorter than the average waiting time of the first leisure sports of the first place of business, and when the second place of business is searched, before the reservation Reservation recommendation information of the first leisure sports of the second workplace may be transmitted to the user terminal.

The reward information is a coupon including at least one of a leisure service priority use right, a leisure service cost discount coupon, a restaurant discount coupon, a cafe discount coupon, and a lodging facility discount coupon.

When the service management unit obtains the user's business entry information through the QR code of the user terminal, it recognizes that a service standby request has been received, and provides the current standby status and availability of the business place to the user terminal.

The compensation management unit acquires at least one piece of compensation information available to the user at the current location through GPS, counts the difference between the reservation overtime and the average waiting time as a compensation conversion time, and according to the compensation conversion time, the coupon provides differential

The average waiting time may be calculated as a value obtained by dividing the sum of reservation overtime of all users for one day by the number of total users for one day.

According to another exemplary embodiment of the present disclosure, a method of operating a leisure service management apparatus includes: receiving a reservation request for setting a reservation time for a first leisure sport of a first business site from a user terminal; reserving a service according to the reservation request; Receiving a service standby request from the user who made the reservation - Recognizing that the service standby request has been received when the user's business location information is obtained through the QR code of the user terminal; providing, to the user terminal, the current standby status and availability of the business site upon receiving the service standby request; transmitting a notification to the user terminal at a service available time of the user according to the service standby request; The method may include transmitting compensation information to the user terminal when the reservation time from the reservation time to the time the notification is transmitted to the user terminal exceeds the average waiting time.

Receiving the reservation request may include, when the reservation request is received, searching for a second workplace having an average waiting time shorter than the average waiting time of the first leisure sports of the first workplace, and the second workplace to be searched. case, transmitting the reservation recommendation information of the first leisure sports of the second place of business to the user terminal before the reservation.

The reward information is a coupon including at least one of a leisure service priority use right, a leisure service cost discount coupon, a restaurant discount coupon, a cafe discount coupon, and a lodging facility discount coupon.

The step of transmitting the compensation information may include: acquiring at least one piece of compensation information available to the user at the current location through GPS; and counting the difference between the reservation overtime and the average waiting time as a compensation conversion time, and the compensation and differentially providing the coupon according to the conversion time.

The average waiting time is calculated as a value obtained by dividing the sum of reservation overtime of all users during one day by the number of total users during the day.

According to an embodiment of the present disclosure, there is an advantage that not only facilitates the purchase of a use ticket for a leisure service, but also minimizes a problem occurring in the process of using the purchased use right.

According to an embodiment of the present disclosure, since a problem occurring when using the leisure service is compensated, inconvenience and discomfort felt by a user are minimized, and subsequent use is encouraged.

According to an embodiment of the present disclosure, there is an advantage in that access to and use of various leisure services is convenient.

1 is a schematic diagram of a leisure service management system according to an embodiment of the present disclosure;
2 is a control block diagram of an apparatus for managing leisure services according to an embodiment of the present disclosure.
FIG. 3 is a diagram illustrating a method of obtaining information by interworking with a user terminal by a leisure service management apparatus according to an embodiment of the present disclosure.
4 is a flowchart illustrating a method for a user to use a leisure service through a leisure service management apparatus according to an embodiment of the present disclosure.
5 is a flowchart illustrating a method of providing a reward to a user through a leisure service management apparatus according to an embodiment of the present disclosure.

Advantages and features of the present invention and methods of achieving them will become apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but can be implemented in various forms, and only these embodiments allow the disclosure of the present invention to be complete, and those of ordinary skill in the art to which the present invention pertains. It is provided to fully inform the person of the scope of the invention, and the scope of the invention is only defined by the claims.

In describing the embodiments of the present invention, detailed descriptions of well-known functions or configurations will be omitted unless it is actually necessary to describe the embodiments of the present invention. In addition, the terms to be described later are terms defined in consideration of functions in an embodiment of the present invention, which may vary according to intentions or customs of users and operators. Therefore, the definition should be made based on the content throughout this specification.

The functional blocks shown in the drawings and described below are merely examples of possible implementations. Other functional blocks may be used in other implementations without departing from the spirit and scope of the detailed description. Also, although one or more functional blocks of the present invention are represented as separate blocks, one or more of the functional blocks of the present invention may be a combination of various hardware and software configurations that perform the same function.

In addition, the expression including certain components is an open expression and merely refers to the existence of the corresponding components, and should not be construed as excluding additional components.

Furthermore, when it is said that a component is connected or connected to another component, it may be directly connected or connected to the other component, but it should be understood that another component may exist in the middle.

In addition, expressions such as 'first, second', etc. are used only for distinguishing a plurality of components, and do not limit the order or other characteristics between the components.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1 is a schematic diagram of a leisure service management system according to an embodiment of the present disclosure;

A leisure service management system according to an embodiment of the present disclosure may include a plurality of leisure establishments 1 , a plurality of application users 2 and a server 3 .

The plurality of leisure establishments 1 may refer to places providing leisure services, respectively. Each of the plurality of leisure establishments 1 may be a place for using leisure services.

The application user 2 may mean a user who wants to use the leisure service. The application user 2 may be a user who wants to purchase a leisure service use ticket.

The server 3 may be a real-time leisure information management module. The server 3 may mediate a plurality of leisure establishments 1 and an application user 2 . The server 3 may provide the information received from the plurality of leisure establishments 1 to the application user 2 . In particular, the server 3 may provide information of a plurality of leisure establishments 1 to the application user 2 for optimal selection.

The server 3 may store and manage information provided by the leisure establishment 1 . For example, the server 3 provides information such as basic information of each of the plurality of leisure establishments 1, the type of boat owned, the name of the running event, the store congestion level, the distance calculation based on the current location, etc. to the application user 2 can do.

Meanwhile, each of the plurality of leisure establishments 1 may be a terminal used by an administrator who manages a place for using the leisure service, and each of the plurality of application users 2 may be a terminal of a user who wants to use the leisure service.

Hereinafter, a terminal used by an administrator who manages a plurality of leisure establishments 1 is referred to as a leisure service management device, and a terminal of a plurality of application users 2 is referred to as a user terminal.

2 is a control block diagram of an apparatus for managing leisure services according to an embodiment of the present disclosure.

The leisure service management apparatus 1 may include at least some or all of the communication unit 11 , the reservation management unit 13 , the service management unit 15 , the compensation management unit 17 , and the processor 19 .

The communication unit 11 may receive a reservation request for setting a reservation time for the first leisure sports of the first workplace from the user terminal. That is, the user terminal may transmit a reservation request for setting a business place to be used, an event of a leisure sports, and a reservation time to the leisure service management apparatus 1 .

The reservation management unit 13 may reserve a service according to a reservation request received from the user terminal.

According to an embodiment, when a reservation request for the first leisure sports of the first place of business is received, the reservation management unit 13 may reserve the leisure service to the first place of business designated by the user terminal.

According to another embodiment, when the reservation management unit 13 receives a reservation request for the first leisure sports of the first place of business, the reservation management unit 13 selects a second place of business having an average waiting time shorter than the average waiting time of the first leisure sports of the first place of business. If the search is performed and the second business site is searched, reservation recommendation information of the first leisure sports of the second business site may be transmitted to the user terminal prior to reservation. In this case, the reservation management unit 13 may search for the second place of business within a predetermined distance from the first place of business. In this case, the leisure service management apparatus 1 has an advantage in that the waiting time for the leisure sports that the user wants to use can be shortened.

When receiving a service standby request from a user who has made a reservation, the service manager 15 may transmit a notification to the user terminal at the user's service available time. As a specific example, when the user arrives at the business place of the leisure service for which reservation is accepted, by inputting a QR code or the like into the leisure service management device 1, the service management device 1 enters the user's business site (or in more detail the reserved leisure sports). waiting for entry) information can be obtained.

The service management unit 15 may recognize that the service standby request has been received when obtaining information on the business location of the user under reservation management (or waiting for entry to the reserved leisure sports in more detail).

Meanwhile, after check-in, the user terminal may check the current waiting status and availability of each leisure sports in the workplace in real time.

When the service management unit 15 receives the user's service waiting request, it may acquire the user's service available time based on the waiting status of the corresponding sport, and transmit a notification to the user terminal when the user's service available time is reached. . When the user receives an alarm through the user terminal, the user recognizes that the corresponding leisure sport is available and can use the corresponding leisure sport accordingly.

On the other hand, the compensation management unit 17 may transmit compensation information to the user terminal when the reservation excess time from the reservation time to the time the notification is transmitted to the user terminal exceeds the average waiting time. That is, the leisure service management apparatus 1 analyzes the average waiting time for using a specific leisure service at a specific business site, and when it exceeds the average, the compensation system operates.

Specifically, the reservation overtime may mean a required time from the reservation time to the time the notification is transmitted to the user terminal. Here, the reservation time may be a reservation time set when a reservation request is made. Alternatively, the reservation time may be the time at which the user's business site entry (or waiting for entry to the reserved leisure sports in more detail) information of the user under reservation management is acquired.

The average waiting time may mean an average of waiting time to use the corresponding leisure sports at the corresponding business site. The compensation management unit 17 may calculate the average waiting time by dividing the sum of the reservation overtime of all users for one day by the number of total users during the day. The compensation management unit 17 may separately calculate the average waiting time for each leisure sports of each operator.

The compensation management unit 17 may provide compensation information with coupons available at the first workplace. The coupon may include a priority right to use the leisure service of the business site, a discount right for leisure service cost of the business site, etc., but this is only an example, and therefore it is reasonable that it is not limited thereto.

For example, when the reservation overtime exceeds the average waiting time, the compensation management unit 17 may transmit a coupon usable at the first workplace to the user terminal. Meanwhile, the compensation management unit 17 may transmit more coupons to the user terminal as the reservation time exceeding the average waiting time is longer. For example, if the reservation overtime is longer than the average waiting time, the compensation management unit 17 counts the difference between the reservation overtime and the average waiting time as a compensation conversion time, and provides a coupon differentially according to the compensation conversion time. .

According to an embodiment, the compensation management unit 17 calculates the accumulated waiting time for each of the users who have made a reservation through the leisure service management device 1 , and provides additional compensation information to the user with the greatest accumulated waiting time. may be

Specifically, the compensation management unit 17 may calculate the sum of the reservation overtime for each of the leisure sports used by all the operators used by each user as the accumulated waiting time. For example, the compensation management unit 17 may provide the user with points that can be used in place of cash as separate compensation information. Points may include cash points that can be used at places of purchase of leisure goods, etc., but are not limited thereto as this is merely exemplary.

Accordingly, there is an advantage in that it is possible to encourage people who enjoy leisure sports while traveling in various regions to make a reservation for a leisure service through the leisure service management device 1 according to the present specification.

FIG. 3 is a diagram illustrating a method of obtaining information by interworking with a user terminal by a leisure service management apparatus according to an embodiment of the present disclosure.

The manager terminal may be the leisure service management device 1 , and the leisure boat management module may be the service management unit 15 of FIG. 2 .

The service management unit 15 may grant the boat operation authority to at least one coach terminal. The coach terminal may be a terminal of an employee working at each workplace.

The coach terminal may acquire GPS information of each boat and transmit it to the manager terminal 1 , that is, the service management unit 15 . Accordingly, the service management unit 15 may acquire GPS information of each boat through the coach terminal.

In addition, the service manager 15 may receive information of checked-in users from the user terminal.

Through this, the service management unit 15 may acquire a boat location, a boat queue, automatic departure and arrival processing, occupant information, operator information, and the like.

4 is a flowchart illustrating a method for a user to use a leisure service through a leisure service management apparatus according to an embodiment of the present disclosure.

The user may be provided with status information about leisure businesses located nearby. Specifically, the user terminal may be equipped with a GPS, and may acquire a leisure business location located within a predetermined distance from a current location using the GPS, and acquire status information on the acquired leisure business location.

Through this, the user can obtain status information about the leisure business site or the surrounding leisure business place before checking in to the leisure business place. That is, the user terminal may obtain status information about the surrounding leisure business establishments and provide it to the user.

When a user visits a business site for which a leisure service reservation is received, the user may check-in by inputting a QR code into the leisure service management device 1 .

The user terminal may check the user's GPS information and activate the entry queue of the leisure sports visited by the user.

The user terminal transmits the waiting request information and the user information to the server 3 , and accordingly, the user's waiting status information can be received from the server 3 .

The user terminal may display the received standby status information, select a boat, and then enter the queue. The user terminal may receive a boarding preparation notification from the leisure service management device 1 . In this case, the user can get on board and use the reserved leisure service.

5 is a flowchart illustrating a method of providing a reward to a user through a leisure service management apparatus according to an embodiment of the present disclosure.

When a customer (standby user) who has reserved the leisure service visits the workplace, the leisure service management apparatus 1 may analyze the average waiting time of the workplace. The leisure service management apparatus 1 may provide compensation information to a user terminal of a customer who waits longer than the average waiting time. In FIG. 5 , compensation information has been described as a compensation point, but this is merely exemplary. That is, the reward information may include a boarding coupon, a restaurant discount coupon, a cafe discount coupon, a hotel discount coupon, and the like.

According to an embodiment, the leisure service management apparatus 1 may acquire reward information available to the user at the current location through GPS in order to provide the reward information to the customer's user terminal. Specifically, when a customer who waits longer than the average waiting time occurs, the leisure service management apparatus 1 may acquire the current location of the customer. For example, when the leisure service management apparatus 1 requests the current location from the user terminal of the corresponding customer, the leisure service management apparatus 1 receives the current location recognized through GPS from the user terminal, and provides compensation information available to the user based on the current location. can be obtained The leisure service management apparatus 1 may transmit compensation information available at the current location to the user terminal.

According to the first embodiment, if there are a plurality of pieces of reward information available at the current location, the leisure service management apparatus 1 transmits all of the plurality of pieces of reward information to the user terminal, and the user terminal selects any one of the plurality of pieces of reward information. can receive In this case, only one piece of selected reward information may be provided to the user.

According to the second embodiment, if there are a plurality of pieces of reward information available at the current location, the leisure service management apparatus 1 selects any one of the plurality of pieces of reward information based on reservation information through the user's leisure service management apparatus 1 . It can be selected and transmitted to the user terminal. For example, the leisure service management apparatus 1 may acquire the user's preferred leisure service according to the user's reservation information, and may obtain and transmit reward information closest to the user's preferred leisure service from among a plurality of pieces of reward information to the user terminal.

According to the third embodiment, if there are a plurality of pieces of compensation information available at the current location, the leisure service management apparatus 1 selects one of the plurality of pieces of compensation information that is closest to the leisure service that caused the generation of the compensation information to the user terminal. can be sent to

Accordingly, the user receives a reward in return for a long waiting time. In particular, since the user receives a reward immediately available at the current location, there is an advantage that a highly useful reward is achieved.

As described above, when a leisure service is reserved through the leisure service management apparatus 1 according to an embodiment of the present disclosure, a predetermined compensation is made for a waiting time exceeding the reservation time, so that user discomfort and discomfort are minimized. There is an advantage.

The above-described embodiments of the present invention may be implemented through various means. For example, embodiments of the present invention may be implemented by hardware, firmware, software, or a combination thereof.

In the case of implementation by hardware, the method according to embodiments of the present invention may include one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), and Programmable Logic Devices (PLDs). , FPGAs (Field Programmable Gate Arrays), processors, controllers, microcontrollers, microprocessors, and the like.

In the case of implementation by firmware or software, the method according to the embodiments of the present invention may be implemented in the form of a module, procedure, or function that performs the functions or operations described above. A computer program in which a software code or the like is recorded may be stored in a computer-readable recording medium or a memory unit and driven by a processor. The memory unit may be located inside or outside the processor, and may exchange data with the processor by various known means.

Also, combinations of each block in the block diagram attached to the present invention and each step in the flowchart may be performed by computer program instructions. These computer program instructions may be embodied in the encoding processor of a general purpose computer, special purpose computer, or other programmable data processing equipment, such that the instructions executed by the encoding processor of the computer or other programmable data processing equipment may correspond to each block or Each step of the flowchart creates a means for performing the functions described. These computer program instructions may also be stored in a computer-usable or computer-readable memory that may direct a computer or other programmable data processing equipment to implement a function in a particular manner, and thus the computer-usable or computer-readable memory. The instructions stored in the block diagram may produce an article of manufacture containing instruction means for performing the functions described in each block in the block diagram or in each step in the flowchart. The computer program instructions may also be mounted on a computer or other programmable data processing equipment, such that a series of operational steps are performed on the computer or other programmable data processing equipment to create a computer-executed process to create a computer or other programmable data processing equipment. It is also possible that instructions for performing the processing equipment provide steps for performing the functions described in each block of the block diagram and each step of the flowchart.

In addition, each block or each step may represent a module, segment, or part of code including one or more executable instructions for executing a specified logical function. It should also be noted that in some alternative embodiments it is also possible for the functions recited in blocks or steps to occur out of order. For example, it is possible that two blocks or steps shown one after another may in fact be performed substantially simultaneously, or that the blocks or steps may sometimes be performed in the reverse order according to the corresponding function.

As such, those skilled in the art to which the present invention pertains will understand that the present invention may be embodied in other specific forms without changing the technical spirit or essential characteristics thereof. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. The scope of the present invention is indicated by the following claims rather than the detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be construed as being included in the scope of the present invention. .

Claims (2)

a communication unit for receiving a reservation request for setting a reservation time for a first leisure sport of a first business site from a user terminal;
a reservation management unit for reserving a service according to the reservation request;
a service management unit configured to transmit a notification to the user terminal at a service available time of the user when receiving a service standby request of the user who has made the reservation;
Comprising a compensation management unit for transmitting compensation information to the user terminal when the reservation overtime from the reservation time to the time when the notification is transmitted to the user terminal exceeds the average waiting time,
The reservation management department
When the reservation request is received, a second workplace having an average waiting time shorter than the average waiting time of the first leisure sports of the first workplace is searched,
When the second place of business is searched, before the reservation, the reservation recommendation information of the first leisure sports of the second place of business is transmitted to the user terminal,
The compensation information is a coupon including at least one of a leisure service priority use right, a leisure service cost discount coupon, a restaurant discount coupon, a cafe discount coupon, and a lodging facility discount coupon,
The service management unit,
When the user's business entry information is obtained through the QR code of the user terminal, it is recognized that the service waiting request has been received,
Provides the current standby status of the workplace and availability to the user terminal,
The compensation management unit
Obtain at least one reward information available to the user at the current location through GPS,
The difference between the reservation overtime and the average waiting time is counted as a compensation conversion time, and the coupon is differentially provided according to the compensation conversion time,
The average waiting time is calculated by dividing the sum of the reservation overtime of all users during the day by the number of total users during the day.
Leisure service management device.
Receiving a reservation request for setting a reservation time for a first leisure sports of a first business site from a user terminal;
reserving a service according to the reservation request;
Receiving a service standby request from the user who made the reservation - Recognizing that the service standby request has been received when the user's business location information is obtained through the QR code of the user terminal;
providing, to the user terminal, the current standby status and availability of the business site upon receiving the service standby request;
transmitting a notification to the user terminal at a service available time of the user according to the service standby request;
Comprising the step of transmitting compensation information to the user terminal when the reservation time from the reservation time to the time when the notification is transmitted to the user terminal exceeds the average waiting time,
Receiving the reservation request is
When the reservation request is received, searching for a second business site having an average waiting time shorter than the average waiting time of the first leisure sports of the first business site; and
When the second place of business is searched, before the reservation, the step of transmitting reservation recommendation information of the first leisure sports of the second place of business to the user terminal;
The compensation information is a coupon including at least one of a leisure service priority use right, a leisure service cost discount coupon, a restaurant discount coupon, a cafe discount coupon, and a lodging facility discount coupon,
The step of transmitting the compensation information is
obtaining at least one reward information available to the user at the current location via GPS; and
counting the difference between the reservation overtime and the average waiting time as a compensation conversion time, and differentially providing the coupon according to the compensation conversion time;
The average waiting time is calculated by dividing the sum of the reservation overtime of all users during the day by the number of total users during the day.
A method of operating a leisure service management device.

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