KR102324215B1 - Chatbot searching server, user device and method for providing dialogue service - Google Patents

Abstract

A chatbot search server that provides an interactive service includes a search word receiver that receives a search word input through a search service page displayed on a user terminal from a search service server, a transmitter that transmits the search word to the chatbot server, and is managed through the chatbot server. A response receiving unit for receiving a response derived from the chatbot server by any one of a plurality of chatbots, determining whether to expose the received response as a search result using the chatbot through the search service page an exposure determination unit and a transmission unit for transmitting the response to the search service server, wherein the response and the search result for the search term are transmitted from the search service server to the user terminal, and the response and the search result are transmitted to the search It is displayed through a service page, and the search word receiver further receives an additional question about the response received through an interactive UI provided in the search service page.

Description

Chatbot search server, user terminal, and method that provide interactive service

The present invention relates to a chatbot search server, a user terminal, and a method for providing an interactive service.

A chatbot is a system implemented to respond to users through messengers based on set response rules. A chatbot is a pattern recognition technology that allows a machine to identify voice/text based on artificial intelligence (AI) and big data analysis technology for smooth conversation, and a natural language that recognizes human language to a computer and uses it for questions and answers, translation, etc. It uses processing technology, semantic web technology that allows computers to understand information and logically infers it, text mining technology that finds useful information from data composed of characters, and context-aware computing technology that understands the situation and context of the conversation partner.

Chatbots applied with these various technologies mainly play the role of customer centers that answer consumer questions through messengers in home shopping, internet shopping malls, insurance companies, banks, food delivery, and accommodation reservations. has a

The value of providing reliable and high-quality information in the chatbot is consistent with the value pursued by the existing search service. However, in the case of the conventional search service, in order to provide reliable, high-quality information, it was necessary to collect data for content search, build a database, and reprocess it according to the search service through interworking with APIs. For this reason, the existing search service has disadvantages in that it takes a considerable amount of money and it is difficult to maintain up-to-dateness.

Therefore, in order to overcome this problem, there is a need for a method that can easily provide information through a chatbot even in an existing search service.

Korea Patent Publication No. 2018-0019869 (published on February 27, 2018)

The present invention is to solve the above-described problem, receives a search term input through a search service page displayed on a user terminal from a search service server, transmits the search word to the chatbot server, and among a plurality of chatbots managed through the chatbot server An object of the present invention is to provide a chatbot search server, a user terminal, and a method that provide an interactive service that allows a response to a search term to be derived by any one.

A chatbot search server, user terminal and method for providing an interactive service in which the response derived by the chatbot server is transmitted to the search service server, and the search result for the search term derived by the search service server is transmitted to the user terminal together with the response would like to provide

However, the technical task to be achieved by the present embodiment is not limited to the technical task as described above, and other technical tasks may exist.

As a technical means for achieving the above-described technical problem, according to an embodiment of the present invention, a search word receiving unit for receiving a search word input through a search service page displayed on a user terminal from a search service server, and transmitting the search word to the chatbot server a transmission unit, a response receiving unit receiving a response derived from the chatbot server for the search term by any one of a plurality of chatbots managed through the chatbot server, and the search service using the received response as a search result using the chatbot an exposure determination unit determining whether to expose through a page, and a transmission unit transmitting the response to the search service server, wherein the response and the search result for the search term are transmitted from the search service server to the user terminal, , the response and the search result being displayed through the search service page. The search word receiver may provide a chatbot search server that further receives an additional question about the response received through an interactive UI provided within the search service page.

According to another embodiment of the present invention, a display unit for displaying a search service page, an input unit for receiving a search term through an input area of the search service page, a transmission unit for transmitting the search term to the search service server, and a chatbot server managed through a chatbot server and a receiving unit for receiving a response derived to the search term by any one of a plurality of chatbots and a search result for the search term from the search service server, wherein the display unit displays the response and the search result to the search service page Through the interactive UI provided in the search service page, the input unit may provide a user terminal that further receives an additional question for the response.

According to another embodiment of the present invention, a plurality of chatbots that display a search service page, receive a search term through an input area of the search service page, transmit the search term to a search service server, and are managed through the chatbot server receiving from the search service server a response derived to the search term by any one of the search terms and a search result for the search term, displaying the response and the search result through the search service page, and within the search service page It is possible to provide a computer program stored in a medium including a sequence of instructions for receiving an additional question for the response through the provided interactive UI.

The above-described problem solving means are merely exemplary, and should not be construed as limiting the present invention. In addition to the exemplary embodiments described above, there may be additional embodiments described in the drawings and detailed description.

According to any one of the above-described problem solving means of the present invention, when a user inputs a search term through a web-based search service page, a response to the search term is derived by any one chatbot among a plurality of chatbots, and the derived By displaying the response through the interactive UI in the search service page, it is possible to provide a chatbot search server, a user terminal, and a method for providing an interactive service so that publicly reliable information derived through the chatbot can be quickly exposed.

It is possible to provide a chatbot search server, a user terminal, and a method that provide not only web-based search results for search terms, but also an interactive service that provides an integrated search result by deriving a response to a search term by a chatbot. .

When an additional question is input from the user, an additional response to the additional question is derived by any one of the plurality of chatbots, and the derived additional response is displayed through the interactive UI, thereby speeding up the conversation between the chatbot and the user. It is possible to provide a chatbot search server, a user terminal, and a method that provide an interactive service exposed together with a web-based search service through an interactive UI that can be connected.

When a user uses a web-based search service page through a mobile device, the chatbot search provides an interactive service that provides automatic completion of conversations so that users can easily use the interactive service in a mobile-centric environment where typing is less free than on a PC. A server, a user terminal, and a method may be provided.

If the action cannot be completed while the interactive service is being provided while using the web-based search service, the chatbot link is provided so that control passes to the service or app related to the chatbot, and through the service or app that provides the chatbot It is possible to provide a chatbot search server, a user terminal, and a method for providing an interactive service that enables an action to be completed.

When a new search term is entered through the web-based search service page from the user receiving the interactive service or a link is selected through the re-search guide of the interactive service, a chatbot different from the chatbot that provided a response before is used. By providing a response through a chatbot, it is possible to provide a chatbot search server, a user terminal, and a method for providing a variety of information while a plurality of chatbots are replaced.

1 is a block diagram of an interactive service providing system according to an embodiment of the present invention.
2 is a block diagram of a chatbot search server according to an embodiment of the present invention.
3 is an exemplary diagram illustrating a pre-registered query pattern according to an embodiment of the present invention.
4 is a flowchart of a method for providing an interactive service in a chatbot search server according to an embodiment of the present invention.
5 is a block diagram of a user terminal according to an embodiment of the present invention.
6 is an exemplary diagram illustrating a response and a search result displayed through an interactive UI in a user terminal according to an embodiment of the present invention.
7 is an exemplary view for explaining a process of receiving an additional question for a response through a quick reply button displayed on an interactive UI in a user terminal according to an embodiment of the present invention.
8 is an exemplary diagram for explaining a process of displaying a re-search guide in a user terminal according to an embodiment of the present invention.
9 is an exemplary diagram for explaining a process of providing an interactive service using a plug-in according to an embodiment of the present invention.
10 is an exemplary diagram for explaining a process of moving to a chatbot through a chatbot link in a user terminal according to an embodiment of the present invention.
11 is a flowchart of a method for providing an interactive service in a user terminal according to an embodiment of the present invention.
12 is an operation flowchart illustrating a process of providing an interactive service in the interactive service providing system according to an embodiment of the present invention.
13 is a flowchart illustrating a process of providing a re-search guide based on an additional question in the interactive service providing system according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement them. However, the present invention may be embodied in many different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. . In addition, when a part "includes" a certain component, this means that other components may be further included, rather than excluding other components, unless otherwise stated.

In this specification, a "part" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. In addition, one unit may be implemented using two or more hardware, and two or more units may be implemented by one hardware. Meanwhile, '~ unit' is not limited to software or hardware, and '~ unit' may be configured to be in an addressable storage medium or may be configured to reproduce one or more processors. Thus, as an example, '~' denotes components such as software components, object-oriented software components, class components, and task components, and processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays and variables. The functions provided in the components and '~ units' may be combined into a smaller number of components and '~ units' or further separated into additional components and '~ units'. In addition, components and '~ units' may be implemented to regenerate one or more CPUs in a device.

1 is a block diagram of an interactive service providing system according to an embodiment of the present invention. Referring to FIG. 1 , the interactive service providing system 1 may include a user terminal 110 , a search service server 120 , a chatbot search server 130 , and a chatbot server 140 . The user terminal 110, the search service server 120, the chatbot search server 130, and the chatbot server 140 illustrate components that can be controlled by the interactive service providing system 1 by way of example, Since the interactive service providing system 1 of FIG. 1 is only an embodiment of the present invention, the present invention is not limitedly interpreted through FIG. 1, and may be configured differently from FIG. 1 according to various embodiments of the present invention. may be

Each component of the interactive service providing system 1 of FIG. 1 is generally connected through a network. For example, as shown in FIG. 1 , the chatbot search server 130 may be simultaneously connected with the search service server 120 or the chatbot server 140 at a time interval.

A network refers to a connection structure that enables information exchange between each node, such as terminals and servers, and includes a local area network (LAN), a wide area network (WAN), and the Internet (WWW: World). Wide Web), wired and wireless data communication networks, telephone networks, wired and wireless television networks, and the like. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi, Bluetooth communication, infrared communication, ultrasound Communication, Visible Light Communication (VLC), LiFi, etc. are included, but are not limited thereto.

The user terminal 110 may display a search service page. Here, the search service page may be a web service-based portal site.

The user terminal 110 may receive a search word through the input area of the search service page and transmit the search word to the search service server 120 . The user terminal 110 may receive, from the search service server 120 , a response derived to a search word by any one of a plurality of chatbots managed through the chatbot server 140 and a search result for the search word.

The user terminal 110 may display the response and the search result through the search service page. In this case, the user terminal 110 may configure and display a search word input by the user of the user terminal 110 and a response derived by the chatbot in a conversational format through the interactive UI. The user terminal 110 may display the interactive UI and the search result in different areas within the search service page so that there is no screen movement within the screen on which the search result is displayed.

The user terminal 110 may display at least one quick reply button through the interactive UI to receive an additional question for a response. The user terminal 110 may receive the re-search guide generated based on the response, and display the re-search guide as a link. The user terminal 110 may further display a chatbot link that can move to the chatbot from which the response was derived.

The search service server 120 may provide a web-based search service. For example, the search service server 120 receives a search word input from the user terminal 110 through a search service page, and the received search word may be transmitted to the chatbot search server 130 . When a response to a search term is derived by any one of a plurality of chatbots managed through the chatbot server 140, the search service server 120 may receive a response derived from the chatbot search server 130 for the search term. have.

The search service server 120 may derive a search result (eg, a search result derived through the web) for a search term.

The search service server 120 may transmit the search result for the response and the search word to the user terminal 110 . Here, it is determined whether the response corresponds to any one of the at least one non-exposure condition previously registered by the chatbot search server 130, and the response does not correspond to the non-exposure condition, so that the configuration information for the search service page It may be reconstructed based on . For example, if the response does not correspond to the unexposure condition, the search service server 120 may transmit the reconstructed response and the integrated search result for the search word to the user terminal 110 . As another example, when the response corresponds to the condition not to be exposed, the search service server 120 may transmit only the search result for the search word to the user terminal 110 .

In addition, the search service server 120 adjusts the screen configuration (eg, the arrangement and shape of each result) so that the response to the search word and the search result for the search word can be properly displayed on the user terminal 110 to perform the integrated search. can provide results. For example, the search service server 120 may adjust the screen configuration to be displayed through the user terminal 110 by combining the response derived by the chatbot between the search results for the search term.

Thereafter, the search service server 120 may receive an additional question for a response from the user terminal 110 , and transmit the received additional question to the chatbot search server 130 .

When a response to the additional question is derived by any one of the plurality of chatbots, the search service server 120 may receive the derived additional response from the chatbot search server 130 . At this time, if the derived additional response corresponds to the conversation interruption condition, the search service server 120 generates a response including a link to the chatbot service along with the conversation interruption guide phrase, and sends the generated response to the user terminal ( 110) can be transmitted. Alternatively, when the derived additional response does not correspond to the conversation stop condition, the search service server 120 may receive the re-search guide generated by the chatbot search server 130 and transmit it to the user terminal 110 .

The chatbot search server 130 may select a chatbot capable of providing meaningful information to a plurality of users in advance when a search word is received from the search service server 120 . Here, the criteria for selecting a chatbot may target a chatbot that is expected to be able to find the information through the chatbot without providing good information as a search result among the search terms that users frequently search for in the search service. The chatbot search server 130 may periodically check the registration status of the chatbot to select the chatbot, and check the corresponding dialogue act list corresponding to the dialogue act list processed by each registered chatbot. The chatbot search server 130 may be excluded from the selection of the chatbot even if the chatbot satisfies the previous chatbot selection criteria, when users' interest in the response derived through the chatbot decreases or the response information of the chatbot loses value. can

The chatbot search server 130 may receive a search word input through the search service page displayed on the user terminal 110 from the search service server 120 .

The chatbot search server 130 may determine whether the search word is a search word for which a response can be derived by a plurality of chatbots. For example, the chatbot search server 130 may determine whether the search term corresponds to any one of at least one pre-registered query pattern. Here, the plurality of query patterns are each matched with any one of the plurality of chatbots, and a response may be derived from the search word transmitted to the chatbot server 140 by the chatbot matching the query pattern corresponding to the search word.

The chatbot search server 130 may transmit a search word to the chatbot server 140 . For example, the chatbot search server 130 may transmit the search word to the chatbot server 140 when the search word corresponds to any one of at least one query pattern.

The chatbot search server 130 may receive, from the chatbot server 140 , a response derived for a search term by any one of a plurality of chatbots managed through the chatbot server 140 .

The chatbot search server 130 may determine whether to expose the received response through the search service page. To this end, the chatbot search server 130 may determine whether the response corresponds to any one of at least one previously registered non-exposure condition. Here, the non-exposure condition may include whether it corresponds to a meaningless response and whether it corresponds to a non-complete response. For example, if the response does not correspond to the unexposure condition, the chatbot search server 130 may reconstruct the response based on configuration information on the search service page. As another example, if the response corresponds to the condition of not being exposed, the chatbot search server 130 may not transmit the response to the search service server 120 . In this case, only the search result for the search term may be transmitted to the user terminal 110 by the search service server 120 .

The chatbot search server 130 may transmit a response to the search service server 120 . For example, the chatbot search server 130 may transmit the reconstructed response to the search service server 120 .

After the response to the search term is provided, the chatbot search server 130 may receive an additional question for the response from the search service server 120 , and transmit the received additional question to the chatbot server 140 .

The chatbot search server 130 may receive from the chatbot server 140 an additional response derived to the additional question by any one of the plurality of chatbots. At this time, the chatbot search server 130 may transmit the additional response to the search service server 120 after determining whether the additional response corresponds to the conversation stop condition based on whether to expose the additional response through the search service page. have.

The chatbot search server 130 may select a keyword from the response, generate a re-search guide based on the selected keyword, and further transmit the generated re-search guide to the search service server 120 .

The chatbot server 140 may manage a plurality of chatbots. For example, the chatbot server 140 may manage a plurality of chatbots provided by a customer center of a company. For example, a plurality of chatbots may be configured to derive responses to query words of different categories. The chatbot server 140 may receive a search word input through the search service page in the user terminal 110 from the chatbot search server 130 , and may cause a response to the search word to be derived by any one of a plurality of chatbots. The chatbot server 140 may transmit a response to the search term derived by any one of the plurality of chatbots to the chatbot search server 130 .

Thereafter, the chatbot server 140 receives an additional question for a response input from the user terminal 110 from the chatbot search server 130, and an additional response to the additional question is derived by any one of the plurality of chatbots. can

The chatbot server 140 may transmit an additional response to the additional question derived by any one of the plurality of chatbots to the chatbot search server 130 .

2 is a block diagram of a chatbot search server according to an embodiment of the present invention. Referring to FIG. 2 , the chatbot search server 130 includes a search word receiving unit 210 , a search term determining unit 220 , a transmitting unit 230 , a response receiving unit 240 , an exposure determining unit 250 , and a reconfiguration unit 260 . , a guide generating unit 270 and a transmitting unit 280 may be included.

The search word receiver 210 may receive a search word input through the search service page displayed on the user terminal 110 from the search service server 120 . For example, the search word receiving unit 210 retrieves a search word composed of a combination of a query pattern and a word, such as “OOO bank + loan”, received through a search service page displayed on the user terminal 110 , from the search service server 120 . can receive

The search word determination unit 220 may determine whether the search word is a search word for which a response can be derived by a plurality of chatbots. To this end, a query pattern corresponding to a search term and a conversational query list may be preconfigured for each chatbot.

The search word determination unit 220 may determine whether the search word corresponds to any one of at least one pre-registered query pattern. A process of determining whether a search word corresponds to a pre-registered query pattern will be described in detail with reference to FIG. 3 .

3 is an exemplary diagram illustrating a pre-registered query pattern according to an embodiment of the present invention. Referring to FIG. 3 , a plurality of pre-registered query patterns 300 are matched with any one of the plurality of chatbots 310 , and the search word transmitted to the chatbot server 140 is a query pattern 300 corresponding to the search word. ) may be derived by the chatbot 310 matched to the response. Here, the plurality of pre-registered query patterns may include a company name or brand name, such as [OOO Bank+] or [XX Bank+].

For example, in the case of a combination of a query pattern of [OOO Bank+] followed by words such as 'loan or subscription conditions', the Query information 320 for conversation related to 'loan' or 'subscription condition' may be acquired through the customer center chatbot.

For another example, if it is a combination of the pattern [XX bank+] followed by words such as 'loan or savings', the customer center chatbot of 'XX bank' that manages 'XX bank loan', 'XX bank savings', etc. Through this, query information 320 for conversation related to 'loan' or 'savings' may be obtained.

As such, it is necessary to construct in advance which chatbot will try which conversation for each query pattern, and to call the chatbot API when a search term is received so that the same result as when a conversation with the chatbot is attempted through a messenger is displayed. can

Returning to FIG. 2 again, the search word transmitter 230 may transmit the search word to the chatbot server 140 . The search word transmitter 230 may transmit the search word to the chatbot server 140 when the search word corresponds to any one of at least one query pattern. For example, the search word transmission unit 230 may transmit a search word composed of 'OOO bank loan' to the chatbot of the customer center of 'OOO bank'.

The response receiving unit 240 may receive, from the chatbot server 140 , a response derived for a search term by any one of a plurality of chatbots managed through the chatbot server 140 . For example, the response receiving unit 240 may receive information related to 'loan' provided by the 'OOO Bank' from the chatbot of the customer center of the 'OOO Bank' from the chatbot server 140 .

The exposure determining unit 250 may determine whether to expose the received response through the search service page. For example, the exposure determination unit 250 may determine whether the response corresponds to any one of at least one previously registered non-exposure condition. Here, the non-exposure condition may include whether it corresponds to a meaningless response and whether it corresponds to a non-complete response. The meaningless response may mean, for example, a response in which a received response has no meaning to be exposed as a meaningless response, a response corresponding to any word, or a response irrelevant to a search term. The incomplete response may mean a response in which an action cannot be completed, for example, when the received response includes a plug-in that is not provided by the interactive service, or when user account information must be used.

For example, if the response corresponds to the unexposure condition, the response transmission unit 280 does not transmit the response to the search service server 120, but only the search result for the search term from the search service server 120 to the user terminal ( 110) can be transmitted. Alternatively, the response transmission unit 280 may transmit a chatbot link that can move to the customer center chatbot of 'OOO Bank' to the search service server 120 to be transmitted to the user terminal 110 .

For another example, if the response does not correspond to the condition of not being exposed, the reconfiguration unit 260 may reconstruct the response based on configuration information on the search service page. This is because the search service page is generally configured in the form of a web page defined in HTML format, so by processing the response derived by the chatbot in HTML format, it prevents the user from navigating with other search results within the search service page. in order not to give

The response transmitter 280 may transmit a response to the search service server 120 . For example, the response transmission unit 280 may transmit the response reconstructed in HTML format by the reconstruction unit 260 to the search service server 120 .

After the response to the search term is provided, the search term receiving unit 210 receives an additional question about the response received through the interactive UI provided through the search service page displayed on the user terminal 110 from the search service server 120 . can do.

The search word transmitter 230 may transmit an additional question to the chatbot server 140 .

The response receiving unit 240 may receive an additional response derived to the additional question by any one of the plurality of chatbots from the chatbot server 140 .

The exposure determining unit 250 may determine whether the additional response corresponds to a conversation stop condition based on whether the additional response is exposed through the search service page. For example, when the additional response corresponds to the conversation interruption condition, the response transmitter 280 may transmit a signal indicating that the additional response corresponds to the conversation interruption condition to the search service server 120 . For another example, when the additional response does not correspond to the conversation stop condition, the response transmitter 280 may transmit the additional response to the search service server 120 .

The guide generator 270 may select a keyword from the response and generate a re-search guide based on the selected keyword. For example, the guide generating unit 270 may analyze the response derived by the chatbot to select a keyword for re-searching the dictionary meaning of a specific word and generate a re-search guide based on the keyword.

The response transmitter 280 may further transmit the re-search guide to the search service server 120 .

4 is a flowchart of a method for providing an interactive service in a chatbot search server according to an embodiment of the present invention. The method for providing an interactive service in the chatbot search server 130 shown in FIG. 4 includes steps processed in time series by the interactive service providing system 1 according to the embodiment shown in FIGS. 1 to 3 . do. Therefore, even if omitted below, it is also applied to the method of providing an interactive service in the chatbot search server 130 according to the embodiment shown in FIGS. 1 to 3 .

In step S410 , the chatbot search server 130 may receive a search word input through the search service page displayed on the user terminal 110 from the search service server 120 .

In step S420 , the chatbot search server 130 may transmit a search word to the chatbot server 140 .

In step S430 , the chatbot search server 130 may receive, from the chatbot server 140 , a response derived for a search term by any one of a plurality of chatbots managed through the chatbot server 140 .

In step S440 , the chatbot search server 130 may transmit a response to the search service server 120 .

Although not shown in FIG. 4 , the chatbot search server 130 may further include determining whether to expose the received response as a search result using the chatbot through a search service page.

In the above description, steps S410 to S440 may be further divided into additional steps or combined into fewer steps, according to an embodiment of the present invention. In addition, some steps may be omitted if necessary, and the order between the steps may be switched.

5 is a block diagram of a user terminal according to an embodiment of the present invention. Referring to FIG. 5 , the user terminal 110 may include a display unit 510 , an input unit 520 , a transmitter 530 , and a receiver 540 .

The display unit 510 may display a search service page. Here, the search service page may be a web service-based portal site.

The input unit 520 may receive a search word through the input area of the search service page. For example, the input unit 520 may receive a search word such as 'OOO bank loan' through the input area of the search service page.

The transmitter 530 may transmit the search word to the search service server 120 .

The receiver 540 may receive, from the search service server 120 , a response derived to a search word by any one of a plurality of chatbots managed through the chatbot server 140 and a search result for the search word.

The display unit 510 may display the response and the search result through the search service page. A process of displaying the response and the search result through the search service page will be described with reference to FIGS. 6 to 10 .

6 is an exemplary diagram illustrating a response and a search result displayed through an interactive UI in a user terminal according to an embodiment of the present invention. Referring to FIG. 6 , the display unit 510 receives a search word 601 of 'OOO bank loan' from the user through the search window, and returns a response related to 'OOO bank loan' through the interactive UI within the search service page 600 It can be displayed through 610 . In addition, the display unit 510 may display a web-based search result 620 called 'OOO bank loan' through the search service page 600 .

The display unit 510 displays the search word 601 and the response through the interactive UI 610 in the form of a conversation between the user's speech bubble 630 of the user terminal 110 and the chatbot's speech bubble 631 from which the response was derived. can do. Here, the display unit 510 may display the interactive UI 610 and the search result 620 in different areas within the search service page 600 so that there is no screen movement within the screen on which the search result 620 is displayed.

The reason for configuring the response in the form of a conversation between the user 621 and the chatbot 622 through the interactive UI 610 is that the information desired by the user is often embodied through several or more dialogue interactions, so the user receives This is to make it possible to ask additional questions (materials) without moving the screen through the responses.

7 is an exemplary view for explaining a process of receiving an additional question for a response through a quick reply button displayed on an interactive UI in a user terminal according to an embodiment of the present invention. Referring to FIG. 7 , the display unit 510 provides an interactive UI to receive an additional question for a response while a search term 701 and a response are provided through the interactive UI 702 in the search service page 700 . At least one quick reply button 710 may be displayed through 702 . For example, the display unit 510 is a quick reply button 710 including 'frequently asked keyword', 'news' 711, 'incident report', 'certificate', etc. can be displayed.

For example, when a user selects 'news' 711 from among the quick reply buttons 710 in the interactive UI 702, the transmitter 530 asks 'news' 720 as an additional question. It is transmitted to the search service server 120, and the receiving unit 540 receives an additional response 721 derived from the chatbot of the customer center of 'OOO Bank' from the search service server 120, and the display unit 510 is interactive. An additional response 721 may be displayed via UI 702 . Through such a quick reply button 710, the user can quickly continue a conversation with the chatbot without additional typing.

As another example, an additional question may be input from the user through the additional question input window 722 in the interactive UI 702 . This is to allow the user to freely input additional questions through the additional question input window 722 directly to continue the conversation with the chatbot when the user wants a conversation that cannot be standardized.

At this time, an auto-complete function for the chatbot may be provided through the interactive UI 702 in order to reduce the user's typos and to quickly input additional questions. For example, when the input unit 520 receives an additional question 730 of 'Jeonse' from the user through the additional question input window 722, 'Jeonse loan' and 'Jeonse fund loan conditions' related to 'Jeonse' ', 'Jeonse loan interest rate', 'Jeonse loan document', 'Jeonse loan review', etc. may provide an automatic completion function 731 related to 'Jeonse'. Here, the data related to auto-completion may be defined as keywords that the chatbot that derives the response to the search term can respond, may be composed of a conversational query used in the query pattern, and users may enter an additional question input window ( 722) may be configured using the keyword log for conversation input through, but is not limited thereto.

For example, when the user selects 'Jeonse loan document' 741 among the additional questions 730 displayed through the auto-complete function, the display unit 510 displays the interactive UI 702 within the search service page 700 An additional response 742 related to the 'Jeonse loan document' 741 may be displayed through .

8 is an exemplary diagram for explaining a process of displaying a re-search guide in a user terminal according to an embodiment of the present invention. 7 and 8 , the display unit 510 displays an additional response 802 to the additional question 801 through the interactive UI 800 , and a re-search guide 803 through the additional response 802 . can be displayed as a link. Here, the re-search guide 803 may be selected based on a keyword selected from a response by the chatbot search server 130 . For example, the display unit 510 displays 'Resident registration copy', 'Certificate of family relationship' (804), 'Confirmation of health insurance qualification', 'Health insurance The re-search guide 803 may be displayed as a link to move to a link providing 'Payment Confirmation Form', 'Income Amount Proof', 'Lease Contract', 'Receipt for Down Payment', and the like.

For example, when the user selects the 'family relation certificate' 804 through the re-search guide 803, the display unit 510 displays the 'electronic family relation registration system' ( 811 ) may be displayed as the search result page 810 .

Thereafter, when the user selects a link marked 'Do you want to return to the OOO bank customer center again?' (812), the display unit 510 may display the interactive UI 820 again.

9 is an exemplary diagram for explaining a process of providing an interactive service using a plug-in according to an embodiment of the present invention. Referring to FIG. 9 , the input unit 520 may receive specific information from a user through a separate plug-in. Here, the plug-in is configured as a plug-in type input device such as a calendar, calculator, etc. for the purpose of specifying information other than general text in a specific format, and may be utilized in an interactive service.

For example, when the input unit 520 receives an additional question 'account opening possible date calculator' 901 from the user, the display unit 510 displays the date selection button 902 through the interactive UI 900 can do.

When the date selection button 902 is selected by the user, the display unit 510 may display the plug-in 910 in a calendar format, and the input unit 520 may receive a specific date 911 from the user.

The display unit 510 may convert a specific date input through the interactive UI 900 into text 920 and display it, and may display an additional response 921 corresponding to the text 920 .

10 is an exemplary diagram for explaining a process of moving to a chatbot through a chatbot link in a user terminal according to an embodiment of the present invention. Referring to FIG. 10 , the display unit 510 may display a chatbot link that can move to the chatbot from which a response is derived.

For example, in the case of an action that cannot be completed through the interactive UI 1001 in the search service page 1000 during a conversation, the chatbot that derived the current response can move to an app/service in which the action is completed. A chatbot link 1010 may be displayed. Here, when the action that cannot complete the action in the search service page 1000 does not provide a plug-in in the search service page 1000 so that the input format cannot be defined, the conversation turns longer and the dimension of providing information When it is determined that an operation beyond the above is performed, it may include a case where personal information associated with a user account needs to be utilized.

When the user selects the chatbot link 1010, the display unit 510 causes the chatbot service to be completed following the interactive UI 1001 of the search service page 1000 through the chat window 1020 of the app providing the chatbot service. can

11 is a flowchart of a method for providing an interactive service in a user terminal according to an embodiment of the present invention. The method for providing an interactive service in the user terminal 110 shown in FIG. 11 includes steps processed in time series by the interactive service providing system 1 according to the embodiment shown in FIGS. 1 to 10 . . Therefore, even if omitted below, it is also applied to the method of providing an interactive service in the user terminal 110 according to the embodiment shown in FIGS. 1 to 10 .

In step S1110, the user terminal 110 may display a search service page.

In step S1120, the user terminal 110 may receive a search word through the input area of the search service page.

In step S1130, the user terminal 110 may receive, from the search service server 120, a response derived for a search word and a search result for the search word by any one of a plurality of chatbots managed through the chatbot server 140. .

In step S1140, the user terminal 110 may display the response and the search result through the search service page.

In the above description, steps S1110 to S1140 may be further divided into additional steps or combined into fewer steps, according to an embodiment of the present invention. In addition, some steps may be omitted if necessary, and the order between the steps may be switched.

12 is a flowchart illustrating a process of providing an interactive service in an interactive system according to an embodiment of the present invention. Referring to FIG. 12 , the interactive system 1 may include a user terminal 110 , a search service server 120 , a chatbot search server 130 , and a chatbot server 140 .

The user terminal 110 may display a search service page (S1201).

The user terminal 110 may receive a search word through the input area of the search service page (S1202), and transmit the inputted search word to the search service server 120 (S1203).

The search service server 120 may transmit the search word to the chatbot search server 130 (S1204).

The chatbot search server 130 determines whether the search word is a search word for which a response can be derived by a plurality of chatbots (S1205), and determines whether the search word corresponds to any one of at least one pre-registered query pattern. It can be (S1206). Here, the plurality of query patterns are each matched with any one of the plurality of chatbots, and the search word transmitted to the chatbot server 140 may be a response derived by the chatbot matching the query pattern corresponding to the search word.

When the search word corresponds to any one of at least one query pattern, the chatbot search server 130 may transmit the search word to the chatbot server 140 ( S1207 ).

The chatbot server 140 may derive a response based on the search word (S1208), and transmit the derived response to the chatbot search server 130 (S1209).

The chatbot search server 130 may determine whether to expose the received response through the search service page (S1210). At this time, the chatbot search server 130 may determine whether the response corresponds to a pre-registered exposure impossible condition (S1211). Here, the non-exposure condition may include whether it corresponds to a meaningless response and whether it corresponds to a non-complete response.

For example, the chatbot search server 130 does not transmit the response to the search service server 120 when the response corresponds to the pre-registered exposure impossibility condition (S1212), and the search service server 120 responds to the search term. Only the search result may be transmitted to the user terminal 110 (S1213). The user terminal 110 may display the search result through the search service page (S1214).

For another example, if the response does not correspond to the previously registered unexposure condition (S1215), the chatbot search server 130 reconstructs the response based on the configuration information on the search service page (S1216), and the reconstructed response may be transmitted to the search service server 120 (S1217).

The search service server 120 may transmit the search result for the reconstructed response and the search word to the user terminal 110 (S1218).

The user terminal 110 may display the reconfigured response and the search result through the search service page (S1219).

In the above description, steps S1201 to S1219 may be further divided into additional steps or combined into fewer steps, according to an embodiment of the present invention. In addition, some steps may be omitted if necessary, and the order between the steps may be switched.

13 is a flowchart illustrating a process of providing a re-search guide based on an additional question in the interactive service providing system according to an embodiment of the present invention. Referring to FIG. 13 , the interactive service providing system 1 may include a user terminal 110 , a search service server 120 , a chatbot search server 130 , and a chatbot server 140 .

The user terminal 110 may display the reconfigured response and the search result through the search service page (S1301). At this time, the user terminal 110 may display a quick reply button through the interactive UI, receive an additional question for a response (S1302), and transmit the received additional question to the search service server 120 ( S1303).

The search service server 120 may transmit an additional question to the chatbot search server 130 (S1304).

The chatbot search server 130 may transmit an additional question to the chatbot server 140 (S1305).

The chatbot server 140 may derive an additional response to the additional question (S1306), and transmit the derived additional response to the chatbot search server 130 (S1307).

The chatbot search server 130 may determine whether the additional response corresponds to the conversation stop condition (S1308).

For example, when the additional response corresponds to the conversation interruption condition (S1309), the chatbot search server 130 generates a response including a link for the search service server 120 to move to the chatbot service together with the conversation interruption guide phrase. and (S1310), the generated response may be transmitted to the user terminal 110 (S1311). The user terminal 110 may display the conversation interruption response through the interactive UI (S1312).

For another example, if the additional response does not correspond to the conversation interruption condition (S1313), the chatbot search server 130 selects a keyword from the response, and generates a re-search guide based on the selected keyword (S1314), and generates The re-search guide may be transmitted to the search service server 120 together with an additional response (S1315). When the search service server 120 delivers the additional response and the re-search guide to the user terminal 110 (S1316), the user terminal 110 may display the additional response and the re-search guide as a link through the interactive UI (S1317) ).

In the above description, steps S1301 to S1317 may be further divided into additional steps or combined into fewer steps, according to an embodiment of the present invention. In addition, some steps may be omitted if necessary, and the order between the steps may be switched.

Embodiments of the present invention may also be implemented in the form of a recording medium including instructions executable by a computer, such as a program module executed by a computer. Computer-readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Computer-readable media may also include computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. The above description of the present invention is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a dispersed form, and likewise components described as distributed may be implemented in a combined form.

Although the methods and systems of the present invention have been described with reference to specific embodiments, some or all of their components or operations may be implemented using a computer system having a general purpose hardware architecture.

The above description of the present invention is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a dispersed form, and likewise components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

110: user terminal
120: search service server
130: chatbot search server
140: chatbot server
210: Receive search term
220: search term determination unit
230: search term transmission unit
240: response receiver
250: exposure determination unit
260: reconstruction unit
270: guide generation unit
280: response transmission unit
510: display unit
520: input unit
530: transmission unit
540: receiver

Claims (16)

In the chatbot search server that provides an interactive service,
a search word receiver configured to receive a search word input through a search service page displayed on the user terminal from a search service server;
a search word transmission unit for transmitting the search word to the chatbot server;
a response receiving unit configured to receive a response derived for the search term from the chatbot server by any one of a plurality of chatbots managed through the chatbot server;
an exposure determination unit that determines whether to expose the received response through the search service page as a search result using a chatbot; and
A response transmission unit for transmitting the response to the search service server
including,
The response and the search result for the search term are transmitted from the search service server to the user terminal,
The response and the search result are displayed through the search service page,
The search term receiver further receives an additional question about the response received through an interactive UI provided within the search service page, the chatbot search server.
The method of claim 1,
A search word determination unit that determines whether the search word is a search word for which a response can be derived by the plurality of chatbots
Which will further include, a chatbot search server.
3. The method of claim 2,
The search word determination unit determines whether the search word corresponds to any one of at least one pre-registered query pattern,
The chatbot search server, wherein the search word transmitter transmits the search word to the chatbot server when the search word corresponds to any one of the at least one query pattern.
4. The method of claim 3,
The plurality of query patterns are each matched with any one of the plurality of chatbots,
The search word transmitted to the chatbot server is a chatbot search server, wherein a response is derived by the chatbot matching the query pattern corresponding to the search word.
The method of claim 1,
The exposure determination unit determines whether the response corresponds to any one of at least one previously registered unexposure condition,
The non-exposure condition will include whether it corresponds to a meaningless response and whether it corresponds to a non-complete response, the chatbot search server.
6. The method of claim 5,
When the response does not correspond to the unexposed condition, the reconfiguration unit reconstructs the response based on the configuration information on the search service page
further comprising,
The response transmission unit further transmits the reconfigured response to the search service server,
If the response corresponds to the unexposure condition, the response transmission unit does not transmit the response to the search service server,
The chatbot search server that only the search result for the search term is transmitted from the search service server to the user terminal.
The method of claim 1,
The search term receiving unit receives an additional question for the response from the search service server,
The search word transmitter transmits the additional question to the chatbot server,
The response receiving unit receives, from the chatbot server, an additional response derived to the additional question by any one of the plurality of chatbots,
The response transmitter transmits the additional response to the search service server, the chatbot search server.
8. The method of claim 7,
The exposure determining unit will determine whether the additional response corresponds to a conversation stop condition based on whether the additional response is exposed through the search service page, the chatbot search server.
The method of claim 1,
A guide generating unit that selects a keyword from the response and generates a re-search guide based on the selected keyword
further comprising,
The response transmitter further transmits the re-search guide to the search service server, the chatbot search server.
In the user terminal providing an interactive service,
a display unit displaying a search service page;
an input unit for receiving a search term through an input area of the search service page;
a transmission unit for transmitting the search word to a search service server; and
A receiving unit that receives, from the search service server, a response derived to the search term and a search result for the search term by any one of a plurality of chatbots managed through the chatbot server
including,
The display unit displays the response and the search result through the search service page,
The input unit further receives an additional question for the response through an interactive UI provided within the search service page,
The search word is transmitted from the search service server to the chatbot search server,
Whether the response derived to the search term is displayed through the search service page as a search result using the chatbot is determined by the chatbot search server.
11. The method of claim 10,
The display unit is to configure and display the search word and the response in the form of a conversation between the user of the user terminal and the chatbot from which the response is derived through the interactive UI, the user terminal.
12. The method of claim 11,
The display unit will display the interactive UI and the search result in different areas within the search service page so that there is no screen movement within the screen on which the search result is displayed, the user terminal.
12. The method of claim 11,
The display unit displays at least one quick reply button through the interactive UI to receive an additional question for the response,
The input unit will receive an additional question corresponding to any one selected from among the displayed at least one quick reply button, the user terminal.
11. The method of claim 10,
The receiving unit further receives the re-search guide generated based on the response,
The display unit will further display the re-search guide as a link, the user terminal.
11. The method of claim 10,
The display unit will further display a chatbot link that can move to the chatbot from which the response is derived, the user terminal.
In a computer program stored in a storage medium including a sequence of instructions for providing an interactive service in a user terminal,
When the computer program is executed by a computing device,
display the search service page;
Receive a search term through the input area of the search service page,
transmitting the search term to a search service server;
Receiving a response derived for the search term and a search result for the search term from the search service server by any one of a plurality of chatbots managed through the chatbot server,
displaying the response and the search result through the search service page;
receiving an additional question about the response through an interactive UI provided within the search service page;
The search word is transmitted from the search service server to the chatbot search server,
The computer program stored in the storage medium, comprising a sequence of instructions for allowing the chatbot search server to determine whether the response derived to the search term is to be exposed through the search service page as a search result using the chatbot.

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