KR102261483B1 - Franchise Service Quality Management System and Method - Google Patents

Abstract

The franchise service quality management system is a franchise service quality management system connected to an administrator terminal and a network through a network, and includes: a camera installed in a kitchen to photograph food and dishes; An image receiving unit for receiving food and bowl images taken by the camera; an image determination unit that compares the image of the food and the bowl received by the image receiving unit with a predetermined reference image and determines whether the image matches or not; It may include a result transmission unit for transmitting the determination result of the image determination unit to the manager terminal.

Description

Franchise Service Quality Management System and Method

The present invention relates to a franchise service quality control system and method, and more particularly, to a franchise service quality control system and method for automatically supervising and managing the cleanliness and cooking speed of food made in a kitchen. .

The domestic restaurant franchise market continues to develop. The figures related to brands, franchisees, and employees are steadily increasing, and the entire industry is growing significantly every year. In particular, the growth rate is increasing every year due to the fact that it is relatively easy for retirees to operate.

However, the restaurant franchise has a characteristic that when a problem related to hygiene and quality occurs in one franchise, the effect is affected to all franchisees. Therefore, the franchise headquarters must regularly conduct thorough hygiene and quality control for all franchisees. However, as the number of franchisees increases, it is difficult to quickly recruit personnel to take charge of such management, and periodic training and visit inspection for management is also time-consuming and costly. Hygiene management is quite a burdensome task.

Accordingly, many studies have been conducted to automatically perform quality and hygiene management of affiliated stores.

The technical problem to be achieved by the franchise service quality management system and method according to the technical idea of the present invention is to provide a franchise service quality management system and method that allows inspection and reporting of food quality and hygiene status using a camera .

The technical task to be achieved by the franchise service quality management system and method according to the technical idea of the present invention is not limited to the tasks mentioned above, and another task not mentioned above can be clearly understood by those skilled in the art from the description below. There will be.

A franchise service quality management system according to an embodiment according to the technical idea of the present invention is a franchise service quality management system connected to an administrator terminal and a network through a network, and includes: a camera installed in a kitchen to photograph food and dishes; An image receiving unit for receiving food and bowl images taken by the camera; an image determination unit that compares the image of the food and the bowl received by the image receiving unit with a predetermined reference image and determines whether the image matches or not; It may include a result transmission unit for transmitting the determination result of the image determination unit to the manager terminal.

The predetermined reference image may be an image of a state in which food is normally placed in a bowl.

The result transmission unit may measure the order time and finally the time the food is in the bowl and transmit it to the manager terminal.

The camera first takes a picture of the bowl before the food is placed, the second takes a picture of the bowl with the food after the food is loaded, and the image judgment unit overlaps the first and second shot images in an area other than the food area in the bowl. It can be checked whether there is an area made up of a color different from the color of the bowl.

The camera may photograph the bowl before the food is placed, and the image determination unit may determine whether an area in the bowl having a color different from that of the bowl exists.

The franchise service quality control system further includes a bowl pedestal made of a transparent material, the camera comprising: an upper camera for photographing an upper surface of the bowl on the bowl pedestal; a side camera that takes pictures of the side of the bowl from the side of the bowl pedestal; And it may include a lower camera for photographing the lower surface of the bowl under the bowl pedestal.

The camera includes an upper camera for photographing an upper surface of a bowl containing food; and a side camera for photographing the side of the bowl containing food, and the franchise service quality control system extracts the outline of the food area corresponding to the area of the food from the image taken by the upper camera and the side camera, and based on this As a 3D printer, it may further include a cover forming unit for forming a food cover corresponding to the outline.

An adhesive may be attached to the surface of the food cover contacting the bowl.

The franchise service quality control system may further include a plastic wrap providing unit that spreads and descends a plastic wrap from the top of the bowl covered with the food cover and the food cover and the bowl covered with the plastic wrap.

The cover forming part has a "C" shape and is fitted to the edge of the bowl, and the end located on the top of the bowl has a shape corresponding to the outline of the area where the food cover comes into contact with the bowl, forming a plurality of divided edge fixing covers However, the edge fixing covers can be fitted to the edge of the bowl after the plastic wrap covers the bowl.
A franchise service quality management system according to an embodiment according to the technical idea of the present invention is a franchise service quality management system connected to an administrator terminal and a network through a network, and includes: a camera installed in a kitchen to photograph food and dishes; An image receiving unit for receiving food and bowl images taken by the camera; an image determination unit that compares the image of the food and the bowl received by the image receiving unit with a predetermined reference image and determines whether the image matches or not; and a result transmission unit for transmitting the determination result of the image determination unit to the manager terminal, the camera comprising: an upper camera for photographing an upper surface of a bowl containing food; and a side camera for photographing the side of the bowl containing food, and the franchise service quality control system extracts the outline of the food area corresponding to the area of the food from the image taken by the upper camera and the side camera, and based on this As a 3D printer, further comprising a cover forming part for forming a food cover corresponding to the outline, an adhesive is attached to the surface of the food cover in contact with the bowl, and the franchise service quality management system contains food and serves as a food cover. It further includes a plastic wrap providing part that spreads and descends the plastic wrap from the top of the covered bowl to cover the food cover and the bowl with the plastic wrap, and the cover forming part has a "C" shape and is fitted to the edge of the bowl, located on the upper surface of the bowl The end has a shape corresponding to the outline of the area in which the food cover comes into contact with the bowl, and forms a plurality of divided edge fixing covers, and the edge fixing covers are adjacent to each other along the edge of the bowl after the plastic wrap covers the bowl. It can be fitted all over the edge.

Franchise service quality management system and method according to embodiments according to the technical spirit of the present invention have the following effects.

(1) It is possible to automatically control the quality and hygiene of all food.

(2) All food evaluation and statistics will be made automatically.

(3) Delivery in which quality and hygiene are maintained is possible even when food is delivered.

(4) There is no need to secure personnel to perform quality and hygiene management of franchisees.

However, effects that can be achieved by the franchise service quality management system and method according to an embodiment of the present invention are not limited to those mentioned above, and other effects not mentioned are clear to those skilled in the art from the description below. will be able to be understood

In order to more fully understand the drawings cited herein, a brief description of each drawing is provided.
1 is a schematic diagram of a franchise service quality management system according to an embodiment of the present invention.
2 is a flowchart of a franchise service quality management system according to an embodiment of the present invention.
3 is a flowchart of an image comparison method of a franchise service quality management system according to an embodiment of the present invention.
4 is a diagram illustrating step by step food quality and hygiene management by the franchise service quality management system according to an embodiment of the present invention.
5 is a diagram illustrating a step-by-step process of packaging food for delivery by the franchise service quality management system according to an embodiment of the present invention.

Since the present invention can have various changes and can have various embodiments, specific embodiments are illustrated in the drawings and will be described in detail through the detailed description. However, this is not intended to limit the present invention to specific embodiments, and it should be understood that the present invention includes all modifications, equivalents and substitutes included in the spirit and scope of the present invention.

In describing the present invention, if it is determined that a detailed description of a related known technology may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted. In addition, numbers (eg, first, second, etc.) used in the description process of the present specification are only identifiers for distinguishing one component from other components.

In addition, in this specification, when a component is referred to as “connected” or “connected” with another component, the component may be directly connected or directly connected to the other component, but in particular It should be understood that, unless there is a description to the contrary, it may be connected or connected through another element in the middle.

In addition, in the present specification, two or more components may be combined into one component, or one component may be divided into two or more for each more subdivided function. In addition, each of the components to be described below may additionally perform some or all of the functions of other components in addition to the main functions they are responsible for, and some of the main functions of each of the components may have different functions. It goes without saying that it may be performed exclusively by the component.

Hereinafter, embodiments according to the technical spirit of the present invention will be described in detail in turn.

1 is a schematic diagram of a franchise service quality management system according to an embodiment of the present invention. 2 is a flowchart of a franchise service quality management system according to an embodiment of the present invention. 3 is a flowchart of an image comparison method of a franchise service quality management system according to an embodiment of the present invention.

The franchise service quality management system 100 according to an embodiment of the present invention may be connected to the manager terminal 10 and the network 20 through the camera 110 , the image receiving unit 120 , and the image determining unit 130 . , it may include a result transmission unit 140 , a bowl pedestal 210 , a cover forming unit 220 , and a plastic wrap providing unit 230 .

The manager of the franchise head office may connect to the franchise service quality management system 100 using the manager terminal 10 to exchange signals with the franchise service quality management system 100 . The franchise service quality management system 100 displays a web page through a web browser driven by the manager terminal 10, logs in from the web page, and then accesses the franchise service quality management system 100, or the manager terminal 10 ), an application accessible to the franchise service quality management system 100 may be installed and driven.

The manager terminal 10 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, a laptop equipped with a web browser, a desktop, and a laptop. Also, the manager terminal 10 may be implemented as a terminal device capable of accessing a remote server or terminal through a network. A terminal device is, for example, a wireless communication device that ensures portability and mobility, and includes a Personal Communication System (PCS), a Global System for Mobile communications (GSM), a Personal Digital Cellular (PDC), a Personal Handyphone System (PHS), and a PDA (Personal Communication System). Personal Digital Assistant), International Mobile Telecommunication (IMT)-2000, Code Division Multiple Access (CDMA)-2000, W-Code Division Multiple Access (W-CDMA), Wireless Broadband Internet (Wibro) terminals, smartphones, It may include all kinds of handheld-based wireless communication devices such as a smart pad, a tablet PC, and the like.

Here, the network 20 means a connection structure capable of exchanging information between each node, such as a plurality of terminals and servers, and an example of such a network includes a 3rd Generation Partnership Project (3GPP) network, a long-term LTE (LTE) network. Term Evolution) network, 5G network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area) Network), a Bluetooth (Bluetooth) network, a satellite broadcasting network, an analog broadcasting network, a Digital Multimedia Broadcasting (DMB) network, etc. are included, but are not limited thereto.

4 is a diagram illustrating step by step food quality and hygiene management by the franchise service quality management system according to an embodiment of the present invention.

The camera 110 may be installed at various locations in the kitchen, and may photograph the food 102 and the bowl 101 ( S110 ). The image of the bowl 101 before the food is taken by the camera 110 is used to determine the sanitary state of the bowl 101, or after the food is placed, the image of the bowl 101 is compared with the bowl 101 containing the food 102 can be used for, which will be described later. Here, the term “bowl” is used as a concept to refer to containers for containing food, and is a concept including all plates, bowls, and the like.

The camera 110 preferably takes pictures of the top, side, and bottom of the food 102 and the bowl 101 . The camera 110 may include a bowl camera and a food camera. The bowl camera may photograph the bowl 101 just before the food is placed, and the food camera may photograph the bowl 101 after the food 102 is loaded. However, it is also possible to photograph the bowl 101 just before the food is placed with one camera and photograph the bowl 101 after the food 102 is placed therein.

The image receiver 120 may receive the image of the bowl photographed by the camera 110 and the image of the bowl containing food from the camera 110 (S120).

The image determination unit 130 may determine whether the image receiving unit 120 matches the image of the bowl received from the camera 110 and the image of the bowl containing food with a predetermined reference image ( S130 ). Here, the predetermined reference image may be an image of a state in which food is normally placed in a bowl.

It is preferable that an image of a food that is normally cooked and kept in a clean bowl is used as a reference image, and the image determination unit 130 may compare the photographed food image with the reference image.

For example, food should be placed in the center of the bowl without being disturbed. However, if the photographed food is placed out of the center or placed in a disordered state, a difference from the reference image occurs. An example of a method for determining a difference will be described with reference to FIG. 3 .

The reference image is divided into very small grids, and grids corresponding to food are specified (S210).

After overlapping by enlarging or reducing both images so that the bowl of the photographed image matches the bowl of the reference image, the photographed image is divided into grids of the same size as the grid of the reference image (S220). The number of grids corresponding to food in the photographed image is summed up corresponding to grids that do not correspond to food in the reference image to calculate a difference in the number of grids (S230).

In this case, the photographed image is the image taken at a predetermined angle (for example, 1 degree, 5 degrees, etc.) with the center of the bowl of the photographed image as the rotation axis in a state where the bowl of the photographed image and the bowl of the reference image are matched. Each rotation may be performed, and a difference in the number of grids may be newly calculated at each rotated angle, and an average value of the difference in the number of grids calculated for each predetermined rotation angle may be selected as the final difference in the number of grids.

When the final grid number difference value or the grid number difference value at a specific angle exceeds a predetermined criterion, the image determination unit 130 may determine that the quality of the food is deteriorated (S240).

The result transmission unit 140 may transmit the determination result of the image determination unit 130 to the manager terminal 10 . Accordingly, the manager can automatically perform all inspections without dispatching investigation personnel to the affiliated store.

In addition, the result transmitting unit 140 may receive the time the food 102 is placed in the bowl 103 from the image receiving unit 102, and finally calculates the time taken for the time the food is placed in the bowl from the order time. can be transmitted to the manager terminal. When the calculated time exceeds a predetermined reference time, it can be determined that a problem has occurred in the food providing service.

As shown in FIG. 4 , the camera 110 may take a primary photograph of the bowl 101 before the food is placed, and may take a secondary photograph of the bowl 101 containing the food 102 after the food is placed therein.

The image determination unit 130 may check whether an area 105 having a color different from the color of the bowl exists in the bowl 101 based on the primary photographed image 106 . The area 105 made of a color different from the color of the bowl may be estimated as a foreign substance or residual detergent, and when such an area is found, the result transmission unit 140 may transmit the discovery fact to the manager terminal 10 .

The image determination unit 130 enlarges or reduces the primary photographed image 106 and the secondary photographed image 107 so that the bowl of the primary photographed image 106 and the bowl of the secondary photographed image 107 coincide with each other to overlap After cooking, it can be checked whether an area 105 having a color different from the color of the dish exists in an area other than the food area 104 in the dish.

The region 105 made of a color different from the color of the bowl may be food that has fallen during the process of putting the food 102 on the plate 101 or may be a foreign substance. When the image determination unit 130 finds that the region 105 made of a color different from the color of the bowl exists, it may determine that the quality of the food has deteriorated, and the result transmission unit 140 transmits these results to the manager terminal 10 ) can be transmitted.

5 is a diagram illustrating a step-by-step process of packaging food for delivery by the franchise service quality management system according to an embodiment of the present invention.

The bowl pedestal 210 is a pedestal made of a transparent material, and a space for the camera may be formed at the bottom.

The camera 110 may include an upper camera 113 , a side camera 114 , and a lower camera 115 .

The upper camera 113 may photograph the upper surface of the bowl 101 on the bowl pedestal 210 . The side camera 114 may photograph the side of the bowl 101 from the side of the bowl pedestal 210 . The lower camera 115 may photograph the lower surface of the bowl 101 under the bowl pedestal 210 .

The cover forming unit 220 extracts the outline of the food area corresponding to the food area from the images taken by the upper camera 113 and the side camera 114, and based on this, the outline of the food area with a 3D printer A food cover 221 corresponding to the shape of may be formed. Since the food cover 221 is formed according to the outline of the food area, the arrangement of food can be maintained as much as possible during delivery.

An adhesive may be attached to the surface 222 of the food cover 221 in contact with the bowl 101 . Accordingly, it is possible to prevent the food 102 and the food cover 221 from sliding on the bowl 101 during delivery.

The plastic wrap providing unit 230 spreads and descends the plastic wrap 231 from the top of the bowl 101 in which the food 102 is placed and covered with the food cover 221 to wrap the food cover 221 and the bowl 101 with plastic. A function of covering with the wrap 231 may be performed.

The cover forming part 220 may have a "C" shape, and the edge fixing covers 223 fitted to the edge of the bowl 101 may be formed by a 3D printer. The edge fixing covers 223 may be fitted to the edge of the bowl 101 after the plastic wrap 231 covers the bowl 101 .

In the plurality of edge fixing covers 223 fitted to the bowl 101 , the end 224 of the edge fixing cover 223 located on the upper surface of the bowl 101 is the food cover 221 in contact with the bowl 101 . It may have a shape corresponding to the outline of the region to be used. Due to this shape, the plastic wrap 231 maintains the maximum close contact with the bowl 101 without lifting from the bowl 101 in the state that the food cover 221 is covered, so that it can be positioned under the edge fixing cover 223 Therefore, it is possible to prevent the broth or the like from leaking out.

The functional operations described in this specification and the embodiments related to the present subject matter can be implemented in a digital electronic circuit, computer software, firmware, or hardware, including the structures disclosed herein and structural equivalents thereof, or in a combination of one or more thereof Do.

Embodiments of the subject matter described herein are one or more computer program products, ie one or more modules directed to computer program instructions encoded on a tangible program medium for execution by or for controlling the operation of a data processing device. can be implemented. A tangible program medium may be a radio wave signal or a computer-readable medium. A radio wave signal is an artificially generated signal, eg a machine generated electrical, optical or electromagnetic signal, that is generated to encode information for transmission to an appropriate receiver device for execution by a computer. The computer-readable medium may be a machine-readable storage device, a machine-readable storage substrate, a memory device, a combination of materials that affect a machine-readable radio wave signal, or a combination of one or more of these.

A computer program (also known as a program, software, software application, script or code) may be written in any form of any programming language, including compiled or interpreted language or a priori or procedural language, and may be written as a stand-alone program or module; It can be deployed in any form, including components, subroutines, or other units suitable for use in a computer environment.

A computer program does not necessarily correspond to a file in a file system. A program may be in a single file provided to the requested program, or in multiple interacting files (eg, files that store one or more modules, subprograms, or portions of code), or portions of files that hold other programs or data. (eg, one or more scripts stored within a markup language document).

A computer program may be deployed to be executed on a single computer or multiple computers located at one site or distributed over a plurality of sites and interconnected by a communication network.

Additionally, the logic flows and structural block diagrams described herein describe corresponding acts and/or specific methods supported by corresponding functions and steps supported by the disclosed structural means, and corresponding software. It can also be used to build structures and algorithms and their equivalents.

The processes and logic flows described herein may be performed by one or more programmable processors executing one or more computer programs to perform functions by operating on input data and generating output.

Processors suitable for the execution of computer programs include, for example, both general and special purpose microprocessors and any one or more processors of any kind of digital computer. Typically, the processor will receive instructions and data from read-only memory, random access memory, or both.

A key component of a computer is one or more memory devices for storing instructions and data and a processor for executing instructions. In addition, a computer is generally operably coupled to receive data from, transfer data to, or both of one or more mass storage devices for storing data, such as, for example, magnetic, magneto-optical disks or optical disks. or will include However, the computer need not have such a device.

The present description sets forth the best mode of the invention, and provides examples to illustrate the invention, and to enable any person skilled in the art to make or use the invention. This written specification does not limit the present invention to the specific terms presented.

Accordingly, although the present invention has been described in detail with reference to the above-described examples, those skilled in the art can make modifications, changes, and modifications to the examples without departing from the scope of the present invention. In short, in order to achieve the intended effect of the present invention, it is not necessary to separately include all the functional blocks shown in the drawings or follow all the orders shown in the drawings. indicate that it may be within the scope

110: camera
120: image receiving unit
130: image judgment unit
140: result transmission unit
210: bowl stand
220: cover forming part
230: plastic wrap providing unit

Claims (10)

In the franchise service quality management system connected to the manager terminal and the network,
a camera installed in the kitchen to photograph food and dishes;
An image receiving unit for receiving food and bowl images taken by the camera;
an image determination unit that compares the image of the food and the bowl received by the image receiving unit with a predetermined reference image and determines whether the image matches or not; and
Including a result transmission unit for transmitting the determination result of the image determination unit to the manager terminal,
the camera
an upper camera that takes a picture of the top of the bowl containing the food; and
and a side camera for photographing the side of the bowl containing the food;
Franchise service quality management system
Extracting the outline of the food area corresponding to the area of food from the image taken by the upper camera and the side camera, and further comprising a cover forming unit for forming a food cover corresponding to the outline with a 3D printer based on this,
An adhesive is attached to the surface of the food cover in contact with the bowl,
Franchise service quality management system
It further includes a plastic wrap providing unit that spreads and descends the plastic wrap from the top of the bowl covered with the food cover and covers the food cover and the bowl with the plastic wrap,
cover forming part
It has a "c" shape and is fitted to the edge of the bowl, and the end located on the upper surface of the bowl has a shape corresponding to the outline of the area where the food cover comes into contact with the bowl, forming a plurality of divided edge fixing covers,
A franchise service quality management system, characterized in that the edge fixing covers are fitted along the edge of the bowl and adjacent to each other all over the edge after the plastic wrap covers the bowl. The method of claim 1,
The predetermined reference image is a franchise service quality management system, characterized in that it is an image of a state in which food is normally placed in a bowl.
The method of claim 1,
Franchise service quality management system, characterized in that the result transmission unit measures the order time and finally the time the food is in the bowl and transmits it to the manager terminal.
The method of claim 1,
The camera takes the first picture of the bowl before the food is put,
After the food is filled, a second photo is taken of the bowl containing the food,
Franchise service quality management system, characterized in that the image determination unit overlaps the first photographed image and the second photographed image to check whether an area made of a color different from the color of the bowl exists in an area other than the food area in the bowl.
The method of claim 1,
The camera takes a picture of the bowl before the food is put,
Franchise service quality management system, characterized in that the image determination unit checks whether an area made up of a color different from the color of the bowl exists in the bowl.
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