KR102239738B1 - Method of providing a waiting service using an affiliated store tag - Google Patents

Abstract

In the standby service providing method, the customer terminal obtains the URL and the affiliate store ID for the management server by reading the affiliate store tag and transmits a request for querying the affiliate store information to the management server, and the management server sends the affiliate store's unique service information and standby information to the customer terminal Transmits a standby request web page including, the customer terminal transmits the standby service reception request to the management server, the management server transmits the standby request key corresponding to the standby service reception request to the customer terminal, and the affiliated store terminal is the management server The waiter call request is transmitted to the server, the management server transmits a wait completion message to the customer terminal, and the affiliated store terminal reads the waiting request key presented from the customer terminal to respond to the waiting service reception request corresponding to the waiting request key read from the management server. The included service selection information and standby request information are received, and service selection information is displayed so that a service corresponding to the service selection information is provided.

Description

How to provide waiting service using affiliate store tag {METHOD OF PROVIDING A WAITING SERVICE USING AN AFFILIATED STORE TAG}

The present invention relates to a method for providing a standby service using an affiliate store tag.

Recently, with the spread of user terminals and the development of tag communication/code recognition technology, even if customer information is not handwritten on a predetermined waiting sheet or a number tag is taken out, a QR (Quick Response) code or NFC (Near Field) provided in the store Communication) technologies are being developed to provide waiting service that can accept waiting by reading tags.

For example, in Korean Patent Registration No. 10-1782318, there is a medical treatment waiting application and a medical treatment waiting system using a waiting person monitoring application that allows you to receive an appointment by scanning an NFC tag or QR code provided in a medical institution using a medical treatment waiting application. It is disclosed.

In addition, Korean Patent Laid-Open No. 10-2013-0041434 includes a smart phone that allows you to apply for reservation by scanning a QR code at a service facility using a smart phone app, and an intelligent service reservation and waiting order issuance system using QR code. It is disclosed.

However, in these prior documents, there is an inconvenience of installing a specific application on a customer terminal.

Korean Patent Registration No. 10-1782318 2017. 9. 21. Korean Patent Laid-Open Patent No. 10-2013-0041434 April 25, 2013

An object of the present invention is to provide a more convenient and efficient standby service providing method.

However, the object of the present invention is not limited to the above objects, and may be variously extended without departing from the spirit and scope of the present invention.

In order to achieve an object of the present invention, in a method for providing a standby service according to embodiments of the present invention, a customer terminal reads an affiliate store tag unique to each affiliate store to obtain a URL for a management server and an affiliate store ID for the affiliate store. And the customer terminal accesses the management server using the URL to transmit an affiliate store information inquiry request including the affiliate store ID, and the management server responds to the affiliate store information inquiry request to correspond to the affiliate store ID. By identifying the affiliate store, a wait request web page unique to the affiliate store including unique service information and standby information of the identified affiliate store is transmitted to the customer terminal, and the customer terminal transmits the unique service information of the wait request web page. A standby service reception request including service selection information generated based on the standby request information and standby request information generated based on the standby information of the standby request web page is transmitted to the management server, and the management server requests the standby service reception In response to, the standby request key is generated to the customer terminal by generating a standby request key corresponding to the standby service reception request, and the affiliate store terminal of the affiliate store transmits a standby call request to the management server, and the management server The management server by transmitting a waiting completion message to the customer terminal in response to the waiting call request, and the affiliated store terminal reading the waiting request key presented by the customer terminal and transmitting the read waiting request key to the management server. The service selection information and the standby request information included in the standby service reception request corresponding to the read standby request key are received from, and the affiliated store terminal provides the service selection information so that a service corresponding to the service selection information is provided. Is displayed.

In one embodiment, the affiliate store tag may be a Quick Response (QR) code or a Near Field Communication (NFC) tag.

In an embodiment, when the affiliated store is a restaurant, the unique service information of the waiting request web page may include menu information on food provided by the restaurant.

In an embodiment, the service selection information included in the waiting service reception request may indicate the type of ordered food and the number of ordered foods selected based on the menu information.

In one embodiment, when the affiliated store is a post office, the unique service information on the waiting request web page indicates financial services and postal services provided by the post office, and the service selection information included in the waiting service reception request is the It may represent a service selected from among the financial service and the postal service.

In one embodiment, when the affiliated store is a resident center, the unique service information on the standby request web page indicates a certificate issuance service, a report service, and a tax service provided by the resident center, and included in the standby service reception request. The service selection information may indicate a service selected from among the certificate issuing service, the reporting service, and the tax service.

In one embodiment, when the affiliated store is a hospital, the unique service information on the waiting request web page indicates a treatment reception service, a storage service, and a discharge service provided by the hospital, and the service included in the waiting service reception request The selection information may indicate a service selected from among the treatment reception service, the accommodation service, and the discharge service.

In one embodiment, the unique service information of the waiting request web page may include promotion information provided by the affiliate store.

In an embodiment, the waiting information of the waiting request web page may indicate a current waiting sequence number and an expected waiting time of the affiliated store.

In one embodiment, the waiting request information included in the waiting service reception request may indicate at least one of a phone number and a waiting number of the customer terminal.

In one embodiment, the standby request key may have a barcode format.

In one embodiment, the management server sends the standby request key to the customer terminal by generating the standby request key corresponding to the standby service reception request in response to the standby service reception request, so that the management server waits. In response to a service request request, a reception request confirmation web page including a confirmation button and a payment button is transmitted to the customer terminal, and when the confirmation button is clicked on the customer terminal, the management server sends the waiting service reception request. When the wait request key is added to the waiting list for the affiliate store, and the standby request key corresponding to the waiting service reception request is generated, the standby request key is transmitted to the customer terminal, and the payment button is clicked on the customer terminal, the The management server transmits a payment request web page to the customer terminal, the customer terminal performs payment processing through the payment request web page, and when the payment process is completed, the management server sends the standby service request to the customer. It is possible to add to the waiting list for the affiliate store, generate the standby request key corresponding to the standby service reception request, and transmit payment completion information and the standby request key to the customer terminal.

In one embodiment, the affiliated store terminal receives the waiting list information of the affiliated store from the management server so that the affiliated store terminal transmits the waitlist call request to the management server, and based on the waiting list information at the affiliated store terminal A waiting party to be called is selected, and the affiliated store terminal may transmit the waiting party call request indicating the waiting party to be called to the management server.

In one embodiment, the waiting completion message may be transmitted in the form of a text message or a notification message of a messenger application.

In one embodiment, the management server adds the standby service reception request to the waiting list of the affiliated store managed by the management server in response to the standby service reception request received from the customer terminal, and the management server In response to the read waiting request key received from the affiliate store terminal, the waiting service reception request corresponding to the read waiting request key may be removed from the waiting list.

In one embodiment, the affiliate store information inquiry request further includes standby reservation availability information indicating one of a standby-related request or a reservation-related request, and the step of transmitting the standby request web page to the customer terminal by the management server includes the It may be performed in response to a request for querying the affiliate store information including the information on whether or not to reserve the standby indicating a standby related request. In addition, the management server transmits a reservation request web page including the unique service information and reservation information to the customer terminal in response to the affiliate store information inquiry request including the standby reservation information for the reservation related request, and the The management server sends a reservation service reception request including service selection information generated based on the unique service information of the reservation request web page and reservation request information generated based on the reservation information of the reservation request web page by the customer terminal And the management server generates a reservation request key corresponding to the reservation service reception request in response to the reservation service reception request, thereby transmitting the reservation request key and the reservation completion message to the customer terminal.

In an embodiment, the reservation information on the reservation request web page may indicate a reservation available date, a reservation time, and a reservation number of the affiliated store.

In an embodiment, the reservation request information included in the reservation service reception request may indicate at least one of a phone number of the customer terminal, a reservation date, a reservation time, a number of reservations, and whether or not to pack.

In one embodiment, the reservation request key may have a barcode format.

In an embodiment, the reservation completion message may be transmitted in the form of a text message or a notification message of a messenger application.

The method of providing a standby service according to embodiments of the present invention not only provides a standby service, but also provides services suitable for different affiliated stores or different types of affiliated stores (e.g., menu order reception, payment processing, finance). /Selection of mail service, selection of issuance/report/tax service, selection of reception/reception/discharge service, etc.) can be provided.

In addition, the standby service providing method according to embodiments of the present invention provides a standby service in the form of a web page to the customer terminal and the management server to each affiliated store (or the type of each affiliated store) even if a separate application is not installed on the customer terminal. It can provide suitable unique services.

In addition, the method of providing a standby service according to embodiments of the present invention can use a standby/reservation request key (e.g., in a barcode format) to identify a customer who has made a request for receiving a standby/reservation service, and receives the standby service. We can quickly and accurately provide the service that meets the request.

However, the effects of the present invention are not limited to the above effects, and may be variously extended without departing from the spirit and scope of the present invention.

1 is a diagram illustrating a system for performing a method for providing a standby service according to embodiments of the present invention.
2 is a block diagram illustrating a system for performing a method for providing a standby service according to embodiments of the present invention.
3 is a flowchart illustrating a method of providing a standby service according to embodiments of the present invention when an affiliated store is a restaurant.
FIG. 4 is a diagram illustrating examples of screens of a customer terminal in the method of providing a standby service of FIG. 3.
5 is a diagram illustrating examples of screens of an affiliated store terminal in the method of providing a standby service of FIG. 3.
FIG. 6 is a diagram illustrating examples of a waiting completion message and a reservation completion message provided from a management server to an affiliated store terminal in the method of providing a standby service of FIG. 3.
7 is a flowchart illustrating a method of providing a waiting service according to embodiments of the present invention when an affiliated store is a post office, a community center, or a hospital.
FIG. 8 is a diagram illustrating examples of screens of a customer terminal in the method of providing a standby service of FIG. 7.
FIG. 9 is a diagram illustrating examples of screens of an affiliated store terminal in the method of providing a standby service of FIG. 7.

With respect to the embodiments of the present invention disclosed in the text, specific structural or functional descriptions have been exemplified for the purpose of describing the embodiments of the present invention only, and the embodiments of the present invention may be implemented in various forms. It should not be construed as being limited to the embodiments described in.

Since the present invention can be modified in various ways and has various forms, specific embodiments will be illustrated in the drawings and described in detail in the text. However, this is not intended to limit the present invention to a specific form disclosed, it should be understood to include all changes, equivalents, or substitutes included in the spirit and scope of the present invention.

Terms such as first and second may be used to describe various components, but the components should not be limited by the terms. The terms may be used for the purpose of distinguishing one component from another component. For example, without departing from the scope of the present invention, a first element may be referred to as a second element, and similarly, a second element may be referred to as a first element.

When a component is referred to as being "connected" or "connected" to another component, it is understood that it is directly connected to or may be connected to the other component, but other components may exist in the middle. It should be. On the other hand, when a component is referred to as being "directly connected" or "directly connected" to another component, it should be understood that there is no other component in the middle. Other expressions describing the relationship between components, such as "between" and "directly between" or "adjacent to" and "directly adjacent to" should be interpreted as well.

The terms used in the present application are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In the present application, terms such as "comprise" or "have" are intended to designate the existence of a set feature, number, step, action, component, part, or combination thereof, but one or more other features or numbers. It is to be understood that the possibility of addition or presence of, steps, actions, components, parts, or combinations thereof is not preliminarily excluded.

In addition, terms such as "~ unit" described in the text mean a unit that processes at least one function or operation, which may be implemented by hardware or software, or a combination of hardware and software.

Unless otherwise defined, all terms used herein including technical or scientific terms have the same meaning as commonly understood by one of ordinary skill in the art to which the present invention belongs. Terms as defined in a commonly used dictionary should be interpreted as having a meaning consistent with the meaning of the related technology, and should not be interpreted as an ideal or excessively formal meaning unless explicitly defined in the present application. .

Hereinafter, exemplary embodiments of the present invention will be described in more detail with reference to the accompanying drawings. The same or similar reference numerals are used for the same components in the drawings.

1 is a diagram illustrating a system for performing a method for providing a standby service according to embodiments of the present invention.

Referring to FIG. 1, a system 100 for performing a standby service providing method according to embodiments of the present invention includes at least one customer terminal 110 and an affiliated store of at least one affiliated store 131, 132, 133, 134. It may include a terminal, and a management server 150.

The system 100 may provide services to different affiliated stores 131, 132, 133, 134 or affiliated stores 131, 132, 133 and 134 having different types. For example, the system 100 is a waiting service, reservation for a restaurant (for example, a restaurant, a coffee shop, etc.) 131, a post office (or bank) 132, a community center 133, a hospital 134, etc. Services, payment services, and services unique to each affiliate can be provided.

Each of the affiliated stores 131, 132, 133, and 134 may have unique (or corresponding) affiliated store tags 136, 137, 138, and 139, respectively. In one embodiment, each affiliate store tag 136, 137, 138, 139 may be a Quick Response (QR) code or a Near Field Communication (NFC) tag, as shown in FIG. 1. Each affiliated store tag (136, 137, 138, 139) may store information on the URL (Uniform Resource Locator) for the management server 150 and the affiliated store ID for the corresponding affiliated store (131, 132, 133, 134). have. In addition, in one embodiment, each affiliate store tag (136, 137, 138, 139) includes affiliate store information for the corresponding affiliate store (131, 132, 133, 134), for example, affiliate store name, business type, phone number, address And the like can be further stored.

The customer terminal 110 reads each affiliated store tag (136, 137, 138, 139) and can request the management server 150 to query the affiliated store information for the corresponding affiliated store (131, 132, 133, 134), and manage The server 150 creates a unique or suitable waiting request web page for the corresponding affiliate store (131, 132, 133, 134) according to the affiliate store ID obtained by reading each affiliate store tag (136, 137, 138, 139). It can be provided to the customer terminal 110, and the customer terminal 110 provides a standby service and the corresponding affiliate store through a standby request web page unique or suitable for the corresponding affiliate store (131, 132, 133, 134). 131, 132, 133, 134) can be requested for a unique service.

For example, as shown in FIG. 1, when the customer terminal 110 reads the affiliate store tag 136 of the restaurant 131, the customer terminal 110 provides a waiting and order service, a reservation and order service, etc. When the customer terminal 110 reads the affiliate store tag 137 of the post office 132, the customer terminal 110 may request a financial waiting service, a mail waiting service, etc., and the customer terminal 110 When reading the affiliated store tag 138 of the community center 133, the customer terminal 110 may request a certificate issuance waiting service, a report waiting service, and a tax waiting service. When the affiliate store tag 139 is read, the customer terminal 110 may request a treatment reception waiting service, a reception waiting service, a discharge service, and the like.

As described above, the system 100 performing the standby service providing method according to the embodiments of the present invention not only provides the standby service, but also provides the different affiliate stores 131, 132, 133, 134 or different Services suitable for each type of affiliated store (131, 132, 133, 134) (e.g., menu order reception, payment processing, financial/postal service selection, issuance/report/tax service selection, reception/payment/discharge service) Choices, etc.) can be provided.

2 is a block diagram illustrating a system for performing a method for providing a standby service according to embodiments of the present invention.

Referring to FIG. 2, a system 100 for performing a standby service providing method according to embodiments of the present invention includes at least one customer terminal 110, at least one affiliated store terminal 130, and the affiliated store terminal 130. It may include an affiliate store tag 135, and a management server 150 corresponding to.

The customer terminal 110 may obtain a URL for the management server 150 and an affiliate store ID for the affiliate store by reading the affiliate store tag 135 unique to each affiliate store. In one embodiment, the affiliate store tag 135 may be a Quick Response (QR) code or a Near Field Communication (NFC) tag. The customer terminal 110 may access the management server 150 by using the URL obtained by reading the affiliate store tag 135 and transmit a request for querying the affiliate store information including the affiliate store ID. For example, the customer terminal 110 may access the management server 150 in a HyperText Transfer Protocol (HTTP) method using the URL, and may transmit the affiliate store ID in its query string.

The management server 150 identifies the affiliate store corresponding to the affiliate store ID in response to the affiliate store information inquiry request from the customer terminal 110, thereby providing the customer terminal 110 with a waiting (reservation) request web page unique to the affiliate store. Can provide. The waiting (reservation) request web page may include unique service information and standby (reservation) information of the identified affiliate store. The customer terminal 110 provides service selection information generated based on the unique service information of the standby (reservation) request web page and the standby (reservation) generated based on the standby (reservation) information of the standby (reservation) request web page ( A standby (reservation) service reception request including reservation) request information may be transmitted to the management server 150. For example, when the affiliated store is a restaurant (eg, a restaurant, a coffee shop, etc.), the management server 150 includes menu information on food provided by the restaurant as the unique service information, and the standby The waiting (reservation) request web including information indicating the current waiting sequence number and expected waiting time of the affiliated store as information, or information indicating the available reservation date, available reservation time and number of reservations of the restaurant as the reservation information The page can be transmitted to the customer terminal 110. In addition, the customer terminal 110 includes information indicating the type of ordered food and the number of ordered foods selected based on the menu information as the service selection information, and among the telephone number and the number of waiting people as the waiting request information Waiting (reservation) service reception request including information indicating at least one, or including information indicating at least one of a phone number of the customer terminal 110, a reservation date, reservation time, number of reservations, and whether or not to pack as the reservation request information May be transmitted to the management server 150.

The management server 150 adds the standby (reservation) service reception request to the standby (reservation) list in response to the standby (reservation) service reception request from the customer terminal 110, and receives the standby (reservation) service. A waiting (reservation) request key corresponding to the request may be provided to the customer terminal 110. When the waiting is completed or the reserved time is reached, the customer terminal 110 presents the waiting (reservation) request key, and the affiliated store terminal 130 reads the waiting (reservation) request key presented by the customer terminal 110. can do. The affiliated store terminal 130 transmits the read standby (reservation) request key to the management server 150 so that it is included in the standby (reservation) service reception request corresponding to the read standby request key from the management server 150. The service selection information and the waiting (reservation) request information may be received. The affiliated store terminal 130 may display the service selection information, and the affiliated store may provide a service corresponding to the service selection information based on the displayed service selection information. For example, the affiliated store terminal 130 may display information indicating the type of food ordered and the number of ordered foods of the customer, and provide food corresponding to the displayed type of ordered food and the number of ordered foods.

As described above, the system 100 performing the standby service providing method according to the embodiments of the present invention not only provides the standby service, but also provides the different affiliate stores 131, 132, 133, 134 or different Services suitable for each type of affiliated store (131, 132, 133, 134) (e.g., menu order reception, payment processing, financial/postal service selection, issuance/report/tax service selection, reception/payment/discharge service) Choices, etc.) can be provided.

In addition, the system 100 performing the standby service providing method according to the embodiments of the present invention, even if a separate application is not installed on the customer terminal 110, the management server 150 In the form of a page, a standby service and a unique service suitable for each affiliated store (or each affiliated store type) can be provided.

In addition, the system 100 performing the standby service providing method according to the embodiments of the present invention uses a standby/reservation request key (for example, in a barcode format) to receive a customer who has made a request for receiving a standby/reservation service. It can be checked, and a service suitable for the waiting service reception request can be provided quickly and accurately.

FIG. 3 is a flowchart illustrating a method of providing a standby service according to embodiments of the present invention when an affiliated store is a restaurant, and FIG. 4 is a diagram for explaining examples of screens of a customer terminal in the method of providing a standby service of FIG. 3; FIG. 5 is a diagram for explaining examples of screens of an affiliated store terminal in the method of providing a standby service of FIG. 3, and FIG. 6 is a wait completion message and a reservation completion message provided from a management server to an affiliated store terminal in the method of providing a standby service of FIG. 3 It is a diagram for explaining examples of.

Referring to FIG. 3, the customer terminal 110a may obtain a URL for the management server 150a and an affiliate store ID for the restaurant by reading an affiliate store tag unique to each affiliate store, for example, each restaurant (S300). ). In one embodiment, the affiliate store tag may be a Quick Response (QR) code or a Near Field Communication (NFC) tag. The customer terminal 110a may access the management server 150a using the URL and transmit a request for inquiry of affiliate store information including the affiliate store ID (S305).

The management server 150a identifies the restaurant corresponding to the affiliate store ID in response to the affiliate store information inquiry request, thereby generating a wait request web page unique to the restaurant including the unique service information and standby information of the identified restaurant. And (S310), it is possible to transmit the wait request web page to the customer terminal (110a) (S315), the customer terminal (110a) is the service selection information generated based on the unique service information of the wait request web page and the A standby service reception request including the standby request information generated based on the standby information of the standby request web page may be generated (S320), and the standby service reception request may be transmitted to the management server 150a (S325). The management server 150a adds the standby service reception request to the waiting list of the restaurant managed by the management server 150a in response to the standby service reception request received from the customer terminal 110a, and receives the standby service. A standby request key corresponding to the request may be generated (S330), and the standby request key may be transmitted to the customer terminal 110a (S335). In one embodiment, the standby request key may have a barcode format. For example, the waiting request key may be a one-dimensional barcode, a two-dimensional barcode, or a QR code.

For example, when the affiliated store is the restaurant, the unique service information on the waiting request web page may include menu information on food provided at the restaurant, and the service selection included in the waiting service reception request The information may indicate the type of ordered food and the number of ordered foods selected based on the menu information. In one embodiment, the unique service information of the waiting request web page may further include promotion information provided by the affiliate store. For example, the unique service information may further include information on a current discount event in the restaurant, information on a prize, and the like. In addition, the waiting information of the waiting request web page may indicate the current waiting sequence number and expected waiting time of the restaurant, and the waiting request information included in the waiting service reception request is the telephone number and waiting time of the customer terminal 110a. You can indicate the number of people.

In addition, in an embodiment, the affiliate store information inquiry request may further include standby reservation information indicating one of a standby-related request or a reservation-related request. The transmission of the wait request web page from the management server 150a to the customer terminal 110a may be performed in response to the affiliate store information inquiry request including the standby reservation information indicating the standby related request. In addition, the management server 150a provides a reservation request web page including the unique service information and reservation information to the customer terminal 110a in response to the reservation related request and the affiliate store information inquiry request including the standby reservation information. After transmitting (S310, S315), the customer terminal (110a) is the service selection information generated based on the unique service information of the reservation request web page and reservation request information generated based on the reservation information of the reservation request web page Sending a reservation service reception request including a to the management server (150a) (S320, S325), and the management server (150a) in response to the reservation service reception request received from the customer terminal (110a) to the management server (150a) The reservation service reception request is added to the reservation list of the restaurant managed by, and a reservation request key corresponding to the reservation service reception request is generated (S330), and the reservation request key and reservation completion message are sent to the customer terminal 110a. Can be transmitted (S335). For example, the reservation information on the reservation request web page indicates a reservation available date, reservation time and number of reservations of the affiliated store, and the reservation request information included in the reservation service reception request is the phone number of the customer terminal , Reservation date, reservation time, reservation number, and packaging may indicate at least one of. In one embodiment, the reservation request key may have the barcode format. In addition, in an embodiment, the reservation completion message may be transmitted in the form of a text message or a notification message of a messenger application (eg, "KakaoTalk").

In addition, in an embodiment, a system for providing a method for providing a standby service may further provide a payment service. For example, the management server 150a may transmit a reception request confirmation web page including a confirmation button and a payment button to the customer terminal 110a in response to the waiting (reservation) service reception request from the customer terminal 110a. have. When the confirmation button is clicked on the customer terminal 110a, without providing a separate payment service, the management server 150a adds the waiting (reservation) service reception request to the waiting (reservation) list for the restaurant, The standby (reservation) request key corresponding to the standby (reservation) service reception request may be generated, and the standby request key may be transmitted to the customer terminal 110a. When the payment button is clicked on the customer terminal 110a, the management server 150a transmits a payment request web page to the customer terminal 110a, and the customer terminal 110a transmits the payment request web page to the management server ( Payment processing may be performed together with 150a) or with a separate payment server different from the management server 150a. When the payment processing is completed, the management server 150a adds the waiting (reservation) service reception request to the waiting (reservation) list for the restaurant, and the waiting (reservation) service reception request corresponding to the waiting (reservation) service reception request ) A request key may be generated, and the waiting request key may be transmitted to the customer terminal 110a together with payment completion information.

For example, as shown in FIG. 4, the customer terminal 110a may read 400 the affiliate store tag unique to the restaurant. In one embodiment, in the affiliate store tag, affiliate store information such as, for example, affiliate store name, business type, phone number, address, etc., may be further stored together with the URL and the affiliate store ID, and the affiliate store tag is read 400 Then, a screen 410 for selecting a standby request or a reservation request may be displayed on the customer terminal 110a.

When the standby request button of the screen 410 is clicked, the customer terminal 110a transmits the affiliate store information inquiry request including the standby reservation information indicating the standby related request to the management server 150a, and the management server ( 150a) may transmit the wait request web page to the customer terminal 110a. The customer terminal 110a may display a number of people registration screen 422, a contact registration screen 424, and a menu selection screen 440 corresponding to the waiting request web page. Through these screens (422, 424, 440), the customer terminal (110a) is the waiting request information indicating the number of people waiting on the management server (150a) and the phone number of the customer terminal (110a), the type of food ordered, and the number of food ordered. The standby service reception request including the service selection information indicating a may be transmitted.

In addition, when the reservation request button on the screen 410 is clicked, the customer terminal 110a transmits the affiliate store information inquiry request including the standby reservation information indicating the reservation-related request to the management server 150a, and manages The server 150a may transmit the reservation request web page to the customer terminal 110a. The customer terminal 110a may display a reservation date and time selection screen 430, a number of people registration screen 432, a contact registration screen 434, and a menu selection screen 440 corresponding to the reservation request web page. On the other hand, when the reservation date input through the reservation date and time selection screen 430 exceeds the reservation available date and the reservation available time indicated by the reservation information on the reservation request web page, the customer may be requested to re-input the reservation date and time. In addition, when the number of persons input through the number of persons registration screen 432 exceeds the number of persons available for reservation indicated by the reservation information on the reservation request web page, the customer may be requested to re-input the number of persons. Through these screens 430, 432, 434, and 440, the customer terminal 110a displays the reservation date, reservation time, number of reservations, packaging status, and phone number of the customer terminal 110a on the management server 150a. The reservation service reception request including reservation request information and the service selection information indicating the type of ordered food and the number of ordered foods may be transmitted.

The management server 150a transmits a reception request confirmation web page including a confirmation button and a payment button to the customer terminal 110a in response to the waiting (reservation) service reception request from the customer terminal 110a, and the customer terminal ( 110a) may display an order details confirmation screen 445 corresponding to the reception request confirmation web page. When the confirmation button on the order details confirmation screen 445 is clicked, without providing a separate payment service, the management server 150a sends the standby (reservation) request key corresponding to the standby (reservation) service reception request to the customer. After transmitting to the terminal 110a, the customer terminal 110a may display an order completion screen 450 including the waiting (reservation) request key. In addition, when the payment button on the order details confirmation screen 445 is clicked, the management server 150a transmits a payment request web page to the customer terminal 110a, and the customer terminal 110a transmits the payment request web page to the payment request web page. A corresponding payment screen 460 may be displayed. The customer terminal 110a may perform payment processing with the management server 150a or with a separate payment server different from the management server 150a through the payment screen 460 corresponding to the payment request web page. For example, the payment processing may include card payment, account transfer payment, mobile phone payment, and the like, but is not limited thereto. When the payment processing is completed, the management server 150a transmits the standby (reservation) request key and payment completion information to the customer terminal 110a, and the standby (reservation) request key and payment completion information to the customer terminal 110a An order and payment completion screen 465 including display may be displayed.

Referring back to FIG. 3, the affiliated store terminal 130a may transmit a call request for a waiter to the management server 150a (S340 to S355). In one embodiment, the affiliated store terminal 130a requests standby (reservation) list information from the management server 150a (S340), and the management server 150a waits for the restaurant managed by the management server 150a (reservation ) The waiting (reservation) list information for the list may be inquired (S342), and the waiting (reservation) list information may be transmitted to the affiliated store terminal 130a (S344). The affiliate store terminal 130a receives the waiting (reservation) list information of the restaurant from the management server 150a (S344), and the waiter (reservator) to be called based on the waiting (reservation) list information from the affiliate store terminal 130a ) Is selected (S350), and the affiliated store terminal 130a may transmit the waiting party call request indicating the waiting party (reservator) to be called to the management server 150a (S355).

The management server 150a may generate a waiting completion message in response to the waiting party call request (S360) and transmit the waiting completion message to the customer terminal 110a (S365). In one embodiment, the waiting completion message may be transmitted in the form of a text message or a notification message of a messenger application. For example, as shown in FIG. 6, the management server 150a transmits a wait completion message 610 to the customer terminal 110a upon completion of the standby, and a reservation completion message 610 to the customer terminal 110a upon receiving a reservation ( 620) can be transmitted. The wait completion message 610 may include a wait reception time, an order product, an order amount, and a wait confirmation button. In addition, the reservation completion message 620 may include a reservation reception time, an order product, an order amount, and a reservation confirmation button. When the standby confirmation button or the standby confirmation button is clicked, the customer terminal 110a includes an order completion screen 630 including the standby (reservation) request key or the standby (reservation) request key and payment completion indication. An order and payment completion screen 635 may be displayed.

Referring back to FIG. 3, upon receiving the waiting completion message, or when the reserved time comes, the customer checks the waiting completion message or the reservation completion message through the customer terminal 110a (S370), and the affiliated store terminal ( The waiting (reservation) request key may be presented to 130a) (S375). The affiliated store terminal 130a may read the waiting (reservation) request key presented by the customer terminal 110a (S375), and transmit the read standby (reservation) request key to the management server 150a (S380). The management server 150a searches for the standby (reservation) service reception request corresponding to the read standby (reservation) request key from the standby (reservation) list, and includes the searched standby (reservation) service reception request. Provides service selection information and the waiting (reservation) request information to the affiliated store terminal 130a, and removing the waiting (reservation) service reception request corresponding to the read waiting (reservation) request key from the waiting (reservation) list Can do it (S385, S390). The affiliated store terminal 130a receives the service selection information and the standby (reservation) request information included in the standby (reservation) service reception request corresponding to the read standby (reservation) request key from the management server 150a, and In step S390, the service selection information may be displayed so that a service corresponding to the service selection information is provided (S395).

For example, as shown in FIG. 5, the affiliate store terminal 130a may display a screen 500 for selecting a waiting person inquiry or a reservation person inquiry. When the waiting list inquiry button of the screen 500 is clicked, the affiliated store terminal 130a may receive the waiting list information from the management server 150a and display a waiting list selection screen 510 corresponding to the waiting list information. have. When a waiting person to be called is selected on the waiting person selection screen 510, the management server 150a transmits the waiting completion message to the corresponding customer terminal 110a, indicating that the waiting completion message has been transmitted to the affiliated store terminal 130a. A pop-up message 512 may be displayed. In addition, the pop-up message 512 may be displayed for a certain period of time, and thereafter, a waiter selection screen 514 in which the waiting person to be called is displayed may be displayed on the affiliate store terminal 130a. In contrast, when the reservationer inquiry button of the screen 500 is clicked, the affiliated store terminal 130a may display the reservation date inquiry screen 520, and when the reservation date is selected through the reservation date inquiry screen 520, management A reservation screen 525 corresponding to the reservation list information corresponding to the selected reservation date among the reservation list information received from the server 150a may be displayed. In addition, when the waiting (reservation) request key is presented in the customer terminal 110a, and the affiliated store terminal 130a reads the waiting (reservation) request key, the affiliated store terminal 130a waits from the management server 150a. (Reservation) The service selection information corresponding to the request key is received, and a screen 540 corresponding to the service selection information, in particular, in the case of a restaurant, an order acceptance screen indicating the type of food ordered and the number of food ordered by the customer ( 540) can be displayed. The affiliated store, that is, the restaurant, may check the order reception screen 540 and provide food corresponding to the type of food ordered and the number of food ordered by the customer.

As described above, the method of providing a waiting service according to embodiments of the present invention not only provides a waiting service, but also provides unique services such as menu order reception and payment processing suitable for each affiliated store, for example, the restaurant. can do. In addition, in the method of providing a standby service according to embodiments of the present invention, even if a separate application is not installed on the customer terminal 110a, the management server 150a provides a standby service and a standby service in the form of a web page on the customer terminal 110a. Unique services can be provided. In addition, in the method of providing a standby service according to embodiments of the present invention, a customer who has made a request for receiving a standby (reservation) service can be identified using a standby (reservation) request key in a barcode format, and the standby (reservation) service is received. We can quickly and accurately provide the service that meets the request.

7 is a flowchart illustrating a method of providing a standby service according to embodiments of the present invention when an affiliated store is a post office, a community center, or a hospital, and FIG. 8 is a diagram illustrating examples of screens of a customer terminal in the method of providing a standby service of FIG. 7 FIG. 9 is a diagram for explaining examples of screens of an affiliated store terminal in the method of providing a standby service of FIG. 7.

7 to 9 illustrate a method for providing a standby service according to embodiments of the present invention in case an affiliated store is a post office, a community center, or a hospital. Referring to FIG. 7, the customer terminal 110b reads an affiliate store tag unique to each affiliate store, for example, a post office, a community center, or a hospital to obtain a URL for the management server 150b and an affiliate store ID for the affiliate store. Can be (S700). The customer terminal 110b may access the management server 150b by using the URL and transmit a request for querying the affiliate store information including the affiliate store ID (S705).

The management server 150b identifies the affiliate store corresponding to the affiliate store ID in response to the affiliate store information inquiry request, thereby generating a wait request web page unique to the affiliate store including the unique service information and standby information of the identified affiliate store. And (S710), it is possible to transmit the wait request web page to the customer terminal (110b) (S715), the customer terminal (110b) is the service selection information generated based on the unique service information of the wait request web page and the A standby service reception request including the standby request information generated based on the standby information of the standby request web page may be generated (S720), and the standby service reception request may be transmitted to the management server 150b (S725). The management server 150b adds the standby service reception request to the standby list of the affiliated store managed by the management server 150b in response to the standby service reception request received from the customer terminal 110b, and receives the standby service. A standby request key corresponding to the request may be generated (S730), and the standby request key may be transmitted to the customer terminal 110b (S735).

For example, if the affiliated store is a post office, the unique service information on the waiting request web page indicates a financial service and a postal service provided by the post office, and the service selection information included in the waiting service reception request is the financial It may represent a service selected from among the service and the postal service. In another example, when the affiliated store is a resident center, the unique service information on the standby request web page indicates a certificate issuing service, a report service, and a tax service provided by the resident center, and the The service selection information may indicate a service selected from among the certificate issuing service, the reporting service, and the tax service. In another example, when the affiliated store is a hospital, the unique service information on the waiting request web page indicates a treatment reception service, a storage service, and a discharge service provided by the hospital, and the service included in the waiting service reception request The selection information may indicate a service selected from among the treatment reception service, the accommodation service, and the discharge service.

For example, as shown in FIG. 8, the customer terminal 110b may read 800 the affiliate store tag unique to the affiliate store. When the affiliate store tag is read 800, the customer terminal 110b transmits the affiliate store information inquiry request to the management server 150b, and the management server 150b transmits the wait request web page to the customer terminal 110b. I can. The customer terminal 110b may display a contact registration screen 810 and a service selection screen 822, 824, and 826 corresponding to the waiting request web page. The service selection screens 822, 824, and 826 may be different according to the affiliate store type. For example, the service selection screen 822 for the post office may include a financial service selection button and a mail service selection button, and the service selection screen 824 for the community center is a certificate issuance selection button and a report selection button. And a tax selection button, and the service selection screen 826 for the hospital may include a treatment reception selection button, an accommodation selection button, and a discharge selection button. Through the service selection screens 822, 824, and 826, the customer terminal 110b may transmit the standby service reception request including the service selection information indicating the selected service to the management server 150b. The management server 150b transmits a reception request confirmation web page including a confirmation button and a payment button to the customer terminal 110b in response to the waiting service reception request from the customer terminal 110b, and the customer terminal 110b A service confirmation screen 830 corresponding to the reception request confirmation web page may be displayed. When the confirmation button of the service confirmation screen 830 is clicked, without providing a separate payment service, the management server 150b transmits the standby request key corresponding to the standby service reception request to the customer terminal 110b, and , A waiting reception completion screen 840 including the waiting request key may be displayed on the customer terminal 110b. In addition, when the payment button on the service confirmation screen 830 is clicked, the management server 150b transmits a payment request web page to the customer terminal 110b, and the customer terminal 110b corresponds to the payment request web page. The payment screen 850 may be displayed. The customer terminal 110b may perform payment processing with the management server 150b or with a separate payment server different from the management server 150b through the payment screen 850 corresponding to the payment request web page. When the payment processing is completed, the management server 150b transmits the standby request key and payment completion information to the customer terminal 110b, and the customer terminal 110b receives the standby request key and payment completion indication, and A payment completion screen 855 may be displayed.

Referring back to FIG. 7, the affiliated store terminal 130b may transmit a waiting party call request to the management server 150b (S740 to S755). In one embodiment, the affiliated store terminal 130b requests waiting list information from the management server 150b (S740), and the management server 150b is a waiting list for the waiting list of the affiliated stores managed by the management server 150b The information may be inquired (S742), and the waiting list information may be transmitted to the affiliated store terminal 130b (S744). The affiliated store terminal 130b receives the waiting list information of the affiliated store from the management server 150b (S744), and the waiter to be called is selected based on the waiting list information in the affiliated store terminal 130b (S750), and the affiliated store The terminal 130b may transmit the waiting party call request indicating the waiting party to be called to the management server 150b (S755). The management server 150b may generate a waiting completion message in response to the waiting party call request (S760) and transmit the waiting completion message to the customer terminal 110b (S765). Upon receiving the waiting completion message, the customer may check the waiting completion message through the customer terminal 110b (S770) and present the waiting request key to the affiliated store terminal 130b (S775). The affiliated store terminal 130b may read the standby request key presented by the customer terminal 110b (S775) and transmit the read standby request key to the management server 150b (S780). The management server 150b searches for the standby service reception request corresponding to the read standby request key from the waiting list, and sends the service selection information and the standby request information included in the searched standby service reception request to the affiliated store terminal ( 130b), and the standby service reception request corresponding to the read standby request key may be removed from the waiting list (S785 and S790). The affiliated store terminal 130b receives the service selection information and the standby request information included in the standby service reception request corresponding to the read standby request key from the management server 150b (S790), and the service selection information The service selection information may be displayed so that a corresponding service is provided (S795).

For example, as shown in FIG. 9, a screen 900 for selecting services provided by a corresponding affiliate store may be displayed on the affiliate store terminal 130b. When a specific service is selected on the screen 900, the affiliated store terminal 130b receives the waiting list information corresponding to the specific service from the management server 150b, and a waiting list selection screen 910 corresponding to the waiting list information Can be displayed. When the waiting person to be called is selected on the waiting person selection screen 910, the management server 150b transmits the waiting completion message to the corresponding customer terminal 110b, and indicates that the waiting completion message has been transmitted to the affiliated store terminal 130b. A pop-up message 920 may be displayed. In addition, the pop-up message 920 may be displayed for a certain period of time, and thereafter, a waiter selection screen 930 in which the waiting person to be called is displayed may be displayed on the merchant terminal 130b. In addition, when the standby request key is presented in the customer terminal 110b, and the affiliate store terminal 130b reads the standby request key, the affiliate store terminal 130b transmits the standby request key corresponding to the standby request key from the management server 150b. Service selection information may be received, and a screen 950 corresponding to the service selection information, in particular, a screen 950 indicating service content selected by a customer may be displayed. Accordingly, the affiliated store can quickly and accurately provide the service content selected by the customer.

As described above, the method of providing a standby service according to embodiments of the present invention can provide not only a standby service, but also a unique service suitable for each affiliate store. In addition, in the method of providing a standby service according to embodiments of the present invention, even if a separate application is not installed on the customer terminal 110b, the management server 150b provides a standby service and a standby service in the form of a web page on the customer terminal 110b. Unique services can be provided. In addition, the standby service providing method according to embodiments of the present invention can identify a customer who has made a standby service reception request by using a standby request key in a barcode format, and provides a service suitable for the standby service reception request quickly and accurately. can do.

As described above, the method for providing a standby service according to the embodiments of the present invention has been described with reference to the drawings, but the description is illustrative and to those of ordinary skill in the relevant technical field without departing from the technical spirit of the present invention. It may be amended and changed.

The present invention can be applied to a method and systems for providing a standby service. Although described above with reference to embodiments of the present invention, those of ordinary skill in the art will variously modify and change the present invention within the scope not departing from the spirit and scope of the present invention described in the following claims. You will understand that you can do it.

100: system
110: user terminal
130: affiliated store terminal
135: merchant tag

Claims (20)

Acquiring a URL for a management server and an affiliate store ID for the affiliate store by reading, by a customer terminal, an affiliate store tag unique to each affiliate store;
Transmitting, by the customer terminal, an affiliate store information inquiry request including the affiliate store ID by accessing the management server using the URL;
The management server identifies the affiliated store corresponding to the affiliated store ID in response to the affiliated store information inquiry request, and thus a wait request web page unique to the affiliated store containing unique service information and standby information of the identified affiliated store in the customer terminal Transmitting;
The customer terminal manages the standby service reception request including service selection information generated based on the unique service information of the standby request web page and standby request information generated based on the standby information of the standby request web page. Transmitting to the server;
Transmitting, by the management server, the standby request key to the customer terminal by generating a standby request key corresponding to the standby service reception request in response to the standby service reception request;
Transmitting, by the affiliated store terminal of the affiliated store, a call request for a waiter to the management server;
Transmitting, by the management server, a waiting completion message to the customer terminal in response to the waiting party call request;
The affiliated store terminal reads the standby request key presented by the customer terminal and transmits the read standby request key to the management server, thereby being included in the standby service reception request corresponding to the read standby request key from the management server. Receiving the service selection information and the waiting request information; And
And displaying, by the affiliated store terminal, the service selection information so that a service corresponding to the service selection information is provided,
The affiliate store information inquiry request further includes standby reservation information indicating one of a standby-related request or a reservation-related request,
The step of transmitting, by the management server, the waiting request web page to the customer terminal is performed in response to the affiliate store information inquiry request including the standby reservation information indicating the standby related request,
Transmitting, by the management server, a reservation request web page including the unique service information and reservation information to the customer terminal in response to the affiliate store information inquiry request including the standby reservation information indicating the reservation related request;
The customer terminal manages the reservation service reception request including service selection information generated based on the unique service information of the reservation request web page and reservation request information generated based on the reservation information of the reservation request web page. Transmitting to the server; And
And transmitting, by the management server, the reservation request key and a reservation completion message to the customer terminal by generating a reservation request key corresponding to the reservation service reception request in response to the reservation service reception request. How to provide waiting service. The method of claim 1, wherein the affiliate store tag is a QR (Quick Response) code or a Near Field Communication (NFC) tag. The method of claim 1, wherein when the affiliated store is a restaurant, the unique service information on the wait request web page includes menu information on food provided by the restaurant. The method of claim 3, wherein the service selection information included in the waiting service reception request indicates a type of ordered food and the number of ordered foods selected based on the menu information. The method of claim 1, wherein when the affiliated store is a post office, the unique service information of the waiting request web page indicates a financial service and a postal service provided by the post office,
The service selection information included in the standby service reception request indicates a service selected from among the financial service and the postal service. The method of claim 1, wherein when the affiliated store is a resident center, the unique service information on the waiting request web page indicates a certificate issuing service, a report service, and a tax service provided by the resident center,
The service selection information included in the standby service reception request indicates a service selected from among the certificate issuance service, the report service, and the tax service. The method of claim 1, wherein when the affiliated store is a hospital, the unique service information on the waiting request web page indicates a treatment reception service, a storage service, and a discharge service provided by the hospital,
The service selection information included in the waiting service reception request indicates a service selected from among the treatment reception service, the accommodation service, and the discharge service. The method of claim 1, wherein the unique service information of the wait request web page includes promotion information provided by the affiliate store. The method of claim 1, wherein the waiting information of the waiting request web page indicates a current waiting sequence number and an expected waiting time of the affiliated store. The method of claim 1, wherein the waiting request information included in the waiting service reception request indicates at least one of a phone number and a number of waiting people of the customer terminal. The method of claim 1, wherein the standby request key has a barcode format. The method of claim 1, wherein the management server generates the standby request key corresponding to the standby service reception request in response to the standby service reception request, thereby transmitting the standby request key to the customer terminal,
Transmitting, by the management server, a reception request confirmation web page including a confirmation button and a payment button to the customer terminal in response to the waiting service reception request;
When the confirmation button is clicked on the customer terminal, the management server adds the standby service reception request to the waiting list for the affiliate store, generates the standby request key corresponding to the standby service reception request, and the customer Transmitting the waiting request key to a terminal;
Transmitting, by the management server, a payment request web page to the customer terminal when the payment button is clicked on the customer terminal;
Performing, by the customer terminal, payment processing through the payment request web page; And
When the payment processing is completed, the management server adds the waiting service reception request to the waiting list for the affiliate store, generates the waiting request key corresponding to the waiting service reception request, and completes the payment to the customer terminal. And transmitting information and the standby request key. The method of claim 1, wherein the step of transmitting, by the affiliated store terminal, the waiting party call request to the management server,
Receiving, by the affiliated store terminal, waiting list information of the affiliated store from the management server; And
A waiting service provider comprising the step of selecting a waiting party to be called on the basis of the waiting list information in the affiliate store terminal, and transmitting, by the affiliate store terminal, the waiting party call request indicating the waiting party to be called to the management server. Way. The method of claim 1, wherein the waiting completion message is transmitted in the form of a text message or a notification message of a messenger application. The method of claim 1,
Adding, by the management server, the waiting service reception request to the waiting list of the affiliated store managed by the management server in response to the waiting service reception request received from the customer terminal; And
And removing, by the management server, the waiting service reception request corresponding to the read waiting request key from the waiting list in response to the read waiting request key received from the affiliate store terminal. How to provide the service. delete The method of claim 1, wherein the reservation information on the reservation request web page indicates a reservation available date, available reservation time, and available number of reservations of the affiliated store. The method of claim 1, wherein the reservation request information included in the reservation service reception request indicates at least one of a phone number of the customer terminal, a reservation date, a reservation time, a number of reservations, and whether or not to be packed. . The method of claim 1, wherein the reservation request key has a barcode format. The method of claim 1, wherein the reservation completion message is transmitted in the form of a text message or a notification message of a messenger application.

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