KR20050075327A - System and method for auto-operating service at the window - Google Patents

Abstract

The present invention extracts and reads the customer identification information from a customer-owned IC chip or RFID tag that stores customer identification information such as customer personal information, bank account information, card information, and the like. Personal information, social security number information, financial information, financial product information, account information, etc.) is linked to extract customer information corresponding to customer identification information extracted and read from the IC chip or RFID tag from a predetermined storage medium. Assign the sequential order number to the extracted customer information, so that the order number is automatically announced to the corresponding customer at the service providing window (for example, a bank or other public office), and the extracted customer to the terminal device of the service providing window. A method and system for transmitting information.

According to the present invention, when a customer visits a bank or other government office and conducts a business, the customer can remove the inconvenience of having to wait for the turn by pulling a number tag at the same time, and at the same time, the customer information necessary for processing the business is provided at the service window. Eliminate the inconvenience of having to present cumbersome things to employees (for example, by presenting a passbook or card). In addition, the personal information (eg, social security number, password, account number, etc.) that can be exposed in this process can be prevented in advance.

Description

System and Method for Auto-operating Service at the Window}

The present invention provides a more convenient service window for a customer by using an IC chip or an RFID tag owned by a customer that stores customer identification information such as customer personal information, bank account information, and card information at a service providing place such as a bank or other government office. It relates to a method and system for automation of the service providing window to use.

For example, in the existing banking system, when the customer visits the bank, the customer draws the serial number printed from the number printing machine at the same time, records the deposit and withdrawal details on the slip, and then outputs the same number on the electronic scoreboard. After waiting until the same number printed on the number plate is printed on the signboard, the bank can access the counter and receive financial services through the process of submitting the number sheet and the slip to the bank employee.

Such existing banking systems are more efficient than their predecessors (e.g., before the introduction of a turn-by-turn system using a number tag), but they must carry out processes such as printing a number table through a number tag printing machine. If a customer who prints a ticket leaves the bank without being provided with financial services, there is no inconvenience in that the waiting time is long because there is no way to confirm the fact, and the number tag includes a problem of unnecessary waste of resources. Doing.

An object of the present invention for solving the above problems is a customer-owned IC chip or RFID tag for storing customer identification information, and a customer for storing customer information corresponding to the customer identification information provided in the IC chip or RFID tag An information database (D / B), a reading device for extracting and reading the customer identification information from the customer-owned IC chip or RFID tag, and customer information corresponding to the customer identification information read by the reading device; A customer identification information processing unit for extracting at (D / B), a visited customer information generation unit for generating predetermined visited customer information for the customer by sequentially assigning a customer sequence number to the customer information extracted at the customer identification information processing unit; and Sequentially storing the sequence number information of the customer and the visited customer information generated by the visited customer information generation unit; If the sequence number assigned to the customer is generated at a predetermined service providing window, the service providing window display board announces the sequence number and / or visiting customer information of the customer, and the customer identification information processing unit is sent to the terminal device assigned to the service providing window. It is to provide a service providing window automation system characterized in that it comprises a visited customer information processing unit for transmitting the extracted customer information.

It is another object of the present invention to store customer information in a predetermined storage medium in association with predetermined customer identification information, and at the time of customer visit, extracting customer identification information from a customer-owned IC chip or RFID tag using a predetermined reading device. A sequence number assigned to the customer by reading, extracting customer information corresponding to the customer identification information read by the reading device from the customer information database D / B, and sequentially assigning a customer sequence number to the extracted customer information; And a service providing window automation method and system for notifying the order information of the customer to the service providing window display board and transmitting the extracted customer information to the terminal device assigned to the service providing window when the predetermined service providing window occurs. In providing.

The service providing window automation system for achieving the above object includes a customer-owned IC chip or RFID tag that stores customer identification information, and customer information that stores customer information corresponding to the customer identification information included in the IC chip or RFID tag. A database (D / B), a reading device for extracting and reading the customer identification information from the customer-owned IC chip or RFID tag, and customer information corresponding to the customer identification information read by the reading device; A customer identification information processing unit extracted from D / B), a visited customer information generation unit for generating predetermined visited customer information for the customer by sequentially assigning a customer sequence number to the customer information extracted by the customer identification information processing unit, and the visit Sequentially storing the order information of the customer and the visited customer information generated by the customer information generation unit; If the order number assigned to the customer occurs at a predetermined service providing window, the service providing window display board announces the customer number and / or visiting customer information, and processes the customer identification information to a terminal device assigned to the service providing window. A visited customer information processing unit for transmitting the additionally extracted customer information is provided.

Preferably, the service providing window automation system may further include a visited customer information database (D / B) for storing visited customer information generated by the visited customer information generator.

For example, the service providing window automation system may be provided in a bank or the like.

Preferably, the customer information includes customer financial information and / or existing service provision history information.

Preferably, the visitor information includes a field displaying customer name information, a field displaying social security number information, a field displaying address information, a field displaying customer owned financial product information, and an account for each financial product. At least one field indicating number information and a field indicating existing service provision history information is included.

Preferably, the customer identification information includes at least one field displaying customer information, a field displaying customer account number information, and a field displaying customer ownership card number information.

In addition, the customer-owned IC chip for storing the customer identification information may be mounted or detached in the smart card and / or wireless terminal and / or bankbook, and the customer-owned RFID tag for storing the customer identification information is smart card and And / or may be mounted or detached from the wireless terminal and / or bankbook and / or the customer-owned article.

The customer-owned IC chip or RFID tag storing the customer identification information may be made in a contactless interface.

The reading device may be provided at the entrance and exit of a financial company and / or a service provider. Also, the reading device may be divided into a reading device for visiting customers and a reading device for leaving customers.

The visiting customer information processing unit sequentially updates the ranking assigned to the customer according to the processing result at the service providing window. In addition, when the customer number is announced to the service providing window display board, the customer number is announced in a message including the name of the customer.

When the visited customer leaves the exit, the customer identification information processing unit deletes the customer order number information and the visited customer information assigned to the customer. In addition, the reading function of the reading device is toggled to determine the visiting customer and / or the exiting customer.

Preferably, the customer information database (D / B) and / or customer identification information processing unit and / or visited customer information generation unit and / or visited customer information processing unit, characterized in that included in the financial company server and / or service provider server do.

According to an aspect of the present invention, a service providing window automation system stores a customer-owned IC chip or RFID tag that stores customer identification information, and customer information corresponding to the customer identification information included in the IC chip or RFID tag. A customer information database (D / B), a reading device for extracting and reading the customer identification information from the customer-owned IC chip or RFID tag, and customer information corresponding to the customer identification information read by the reading device. A customer identification information processing unit for extracting data from a database D / B, a visiting customer information generation unit for sequentially assigning customer order numbers to customer information extracted from the customer identification information processing unit to generate predetermined visited customer information for the customer; Sequentially storing the order information of the customer and the visited customer information generated by the visited customer information generator; And when the sequence number assigned to the customer generated at a predetermined service provider or hatch to the service provider match counter with a visiting customer information processing that provides a sequence number and / or visited customer information of the customer.

According to another aspect of the present invention, a service providing window automation system stores a customer-owned IC chip or RFID tag that stores customer identification information, and customer information corresponding to the customer identification information included in the IC chip or RFID tag. A customer information database (D / B), a reading device for extracting and reading the customer identification information from the customer-owned IC chip or RFID tag, and customer information corresponding to the customer identification information read by the reading device. A customer identification information processing unit for extracting from the information database D / B and a visiting customer information generation unit for sequentially assigning a customer sequence number to the customer information extracted from the customer identification information processing unit to generate predetermined visited customer information for the customer; And sequentially storing the customer number information and the visited customer information generated by the visited customer information generation unit. And a visitor information processing unit for transmitting the customer information extracted by the customer identification information processing unit to the terminal device assigned to the service providing window when the sequence number assigned to the customer occurs at a predetermined service providing window.

On the other hand, the service providing window automation method for achieving the above object comprises the step of storing the customer information in a predetermined storage medium in association with the predetermined customer identification information, and at the customer visit, using a predetermined reading device using a customer-owned IC chip or Extracting and reading the customer identification information from the RFID tag, extracting the customer information corresponding to the customer identification information read by the reading apparatus from the server in the customer information database D / B; Sequentially assigning customer order numbers to the extracted customer information; and when the order number assigned to the customer in the server occurs at a predetermined service providing window, the service providing window display board announces the customer order information of the customer, and the service providing window. And transmitting the extracted customer information to a terminal device assigned to the terminal device.

The customer information includes a field displaying customer name information, a field displaying social security number information, a field displaying address information, a field displaying customer financial information, and a field displaying account number information for each financial product. And at least one field for displaying existing service provision history information.

The customer identification information includes at least one field for displaying customer information, a field for displaying customer account number information, and a field for displaying customer card number information.

According to an aspect of the present invention, the method for automated service providing window stores the customer information in a predetermined storage medium in association with the predetermined customer identification information, and at the time of customer visit, a customer-owned IC chip Or extracting and reading customer identification information from an RFID tag, extracting customer information corresponding to the customer identification information read by the reading device from the customer information database (D / B) at the server, and at the server Sequentially assigning a customer order number to the extracted customer information and providing the order number information of the customer to the service providing window display board when the order number assigned to the customer in the server occurs at a predetermined service providing window. .

In addition, according to another aspect of the present invention, the method for automated service providing window stores the customer information in a predetermined storage medium in association with the predetermined customer identification information, and at the customer visit, using the predetermined reading device Extracting and reading customer identification information from a proprietary IC chip or RFID tag, extracting customer information corresponding to the customer identification information read by the reading apparatus from the server in the customer information database (D / B); Sequentially assigning a customer order number to the extracted customer information in the server, and when the order number assigned to the customer in the server occurs at a predetermined service providing window, the extracted customer information is sent to a terminal device assigned to the service providing window. Transmitting.

According to the present invention, for example, in the case of a customer leaving, the service providing window automation method includes extracting and reading customer identification information from a customer-owned IC chip or RFID tag using a predetermined reading device, and at the server, Extracting customer information corresponding to the customer identification information read by the reading device from the customer information database (D / B) and deleting the customer sequence number assigned to the customer based on the extracted customer information from the server, and And updating the order assigned to the ranking customer to the N-th rank.

Hereinafter, with reference to the accompanying drawings and description will be described in detail the operating principle of the preferred embodiment of the present invention. However, the drawings and the following description shown below are for the preferred method among various methods for effectively explaining the features of the present invention, the present invention is not limited only to the drawings and description below. In addition, in the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted. Terms to be described later are terms defined in consideration of functions in the present invention, which may vary according to intentions or customs of users or operators. Therefore, the definition should be based on the contents throughout the present title.

In the embodiments of the present invention, the accompanying drawings and the following description are provided to effectively explain the features of the present invention. The customer information D / B and the financial information D / B are provided in a central server (for example, a bank server) of a bank, The IC chip reading device is provided at the entrance and exit of each bank (e.g., bank branch), and the customer identification information processing unit, the visiting customer information generating unit, the visiting customer information D / B, and the visiting customer information processing unit are provided inside each bank. In the visited customer management server, the visited customer information processing unit 115 of the visited customer management server is connected to at least one financial terminal device (for example, a financial terminal used by a bank employee) through a local network It is for the purpose.

1 is a preferred embodiment of a service providing window automation system according to a preferred embodiment of the present invention.

More specifically, Figure 1 includes at least one reading device 125 in a bank (or branch) and enters the bank in conjunction with at least one reading device 125 in the bank (or branch). A customer identification information processing unit 105 for identifying a customer who has been withdrawn / exited, a visited customer information D / B 120 for storing at least one information corresponding to a customer who has visited a bank (or a branch), and the visited customer information D A visitor information generation unit 110 for receiving (or generating) and storing predetermined information to be stored in / B, and providing a window automation service for the visited customer by interworking with the visitor information D / B 120. The visited customer information processing unit 115 is provided in a predetermined visited customer management server 100 provided in the bank (or a branch), and the predetermined visited customer information and / or financial information corresponding to the visited customer is provided to the visited customer. Bank server 140 connected to the management server 100 through a predetermined network (e.g., an account system provided in the central computer network of the bank to handle credit / receiving work of the customer, and / or the customer's assets / liabilities and / or customers) The present invention relates to an automated system for providing a service window provided in a server having a customer system for managing a relationship. If the person skilled in the art belongs to the present invention, the bank (or branch) according to the intention of a person skilled in the art. ) (E.g., the customer identification information processing unit 105 and / or visit customer information D / B 120 and / or visiting customer information generation unit 110 provided in the visited customer management server 100 provided in) And / or at least one of the visited customer information processing unit 115 is provided in a server (eg, a central computer network on the bank's computer network) in addition to the visited customer management server 100 provided in the bank (or a branch). It may be clearly understood that the present invention may be provided in a server or a server on a network managing at least two banks (or branches), and the technical spirit of the present invention is not limited thereto.

Further, in the service providing window automation system shown in FIG. 1, the customer information stored in the customer information D / B 145 and / or the financial information D / B 150 provided in the bank server 140 and / or Alternatively, some (or all) of the financial information may be provided in the visiting customer management server 100 (eg, directly managed by each bank branch in the visiting customer management server 100) for the intention of the person skilled in the art and / or the efficiency of service provision. A local customer information D / B and / or financial information D / B for storing customer information and / or financial information corresponding to the customer, and the bank server 140 includes local customer information D / B corresponding to the entire customer. 145 and / or financial information D / B 150), by which the technical spirit of the present invention is not limited.

Referring to FIG. 1, the service providing window automation system includes a reading device 125 provided at the entrance and exit of each bank (or branch), a visited customer management server 100 provided in the bank (or branch), and It consists of a bank server 140 provided in the center of the bank computer network, the visited customer management server 100 and the bank server 140 is connected to a network (for example, a bank computer network). In addition, the customer has a predetermined IC chip and / or RFID tag issued by the bank, the IC card and / or RFID tag in the visit customer management server 100 and / or the bank server 140 Predetermined customer identification information for identifying the customer is stored.

According to one embodiment of the present invention, the IC chip comprises an IC card conforming to a contactless interface of ISO / IEC 14443 contactless IC card standard and / or an IC chip mounted on or detached from the customer-owned wireless terminal. Preferably, the IC chip may store predetermined customer identification information complying with the IC chip information storage standard of ISO / IEC 7816. For example, if the IC chip is a financial IC chip, the IC chip may include a credit card, a debit card, a check card, a prepaid card, an electronic wallet, Certain banking / payment related storage information is stored, including an electronic bankbook and a financial common network. The customer identification information available in the present invention includes information such as the customer-owned card number information or customer-owned bank account number information. It can be made, including. Alternatively, the IC chip is provided with a predetermined IC chip serial number, and customer identification information available in the present invention may include the IC chip serial number. In addition, the IC chip may store the customer's authorized certificate storage information and / or customer personal information (for example, customer name, social security number, etc.) and / or customer biometric information, customer identification information available in the present invention is It may include the customer's authorized certificate storage information and / or customer personal information (eg, customer name, social security number, etc.) and / or customer biometric information. The IC chip may include customer unique code information corresponding to the customer information and the customer owned wireless terminal number information. The customer identification information available in the present invention may include customer unique code information corresponding to the customer information. And the customer-owned wireless terminal number information.

According to an embodiment of the present invention, the RFID tag is an RF chip (and / or) complying with ISO / IEC 15963 standard, Electronic Product Code (EPC) standard of US EPC Global, uID (ubiquitous ID) standard of Japan Ubiquitous ID Center IC chip) satisfying at least one passive / active tag specification including at least one RFID tag, and including an RFID tag complying with an ISO / IEC 18000 series non-contact air interface standard. At least one RFID code (e.g., code stored in an RFID tag, including a predetermined code specification) of an ISO / IEC 15963 standard and / or an EPC standard and / or a uID standard and / or a predetermined code standard designed according to the intention of a person skilled in the art And / or predetermined storage information (e.g., stored in an RFID tag including a predetermined data structure) that conforms to certain storage information standards designed by those skilled in the art. Information) is preferably stored. For example, the RFID tag stores an RFID code satisfying at least one or more of the ISO / IEC 15963 standard and / or the EPC standard and / or the uID standard. The customer identification information available in the present invention includes the RFID code. It can be done by. Alternatively, the RFID tag may include a customer unique number designed and assigned by the RFID tag issuing agency according to the intention of a person skilled in the art, or personal information of the customer (eg, a customer name, a social security number, etc.). The RFID tag may include customer unique code information corresponding to the customer information and the customer owned wireless terminal number information. The customer identification information available in the present invention may include customer unique code information corresponding to the customer information. And the customer-owned wireless terminal number information.

Referring to FIG. 1 according to a preferred embodiment of the present invention, the reading device 125 may be an IC chip or an RFID tag reading device 125, and according to the present embodiment, the reading device 125 may be an IC chip. In the case of a reading device, the reading device 125 is provided at the entrance and exit of each bank (or branch), and has at least one IC chip (eg, an IC chip card and a contactless interface type) possessed by a customer passing through the entrance. And / or extract the customer identification information from the RFID tag, and provide the customer identification information read as described above to the customer identification information processing unit 105 of the visiting customer management server 100.

According to an embodiment extending from the present invention, the reading device 125 may be provided at any position according to the intention of the person skilled in the art in addition to the bank (or branch) entrance.

Referring to FIG. 1 according to a preferred embodiment of the present invention, the visit customer management server 100 includes a customer identification information processing unit 105, a visit customer information generation unit 110, a visit customer information D / B 120, and Visitor information processing unit 115;

The customer identification information processing unit 105 included in the visiting customer management server 100 includes the customer identification information with respect to the customer identification information that the reading device 125 extracts and reads from the IC chip or RFID tag of the customer. Determine whether the visited customer information is stored in the visited customer information D / B 120, and receive customer information and / or financial information corresponding to the customer identification information from the bank server 140 based on the determination result. Or delete the visited customer information corresponding to the customer identification information from the visited customer information D / B 120.

According to a preferred embodiment of the present invention, the reading device 125 may be provided at the entrance and exit, and the customer identification information processing unit 105 toggles the IC chip (or RFID tag) reading function of the reading device 125. Toggle determines whether the visited customer enters and / or exits based on the customer identification information provided from the reading device 125.

For example, the customer identification information processing unit 105 of the visited customer information D / B 120 with respect to the customer identification information extracted and read from the IC chip (or RFID tag) of the customer from the reading device 125 If the visited customer information corresponding to the provided customer identification information is not stored in the visited customer information, it is determined that the customer identification information is extracted from the visited customer who enters the bank, and the customer identification is determined from the bank server 140. Receives predetermined customer information and / or financial information corresponding to the information, or corresponds to customer identification information extracted and read from the IC chip (or RFID tag) of the customer from the reading device 125 and provided. If the visited customer information is pre-stored in the visited customer information D / B (120), the customer identification information as a visited customer who has been removed from the bank Determining that the extracted from the customer, and the visitor information corresponding to the customer identification information from the visitor customer information D / B (120) to perform the function. As a result, the customer identification information processing unit 105 may automatically determine whether the visited customer is in / out of the visitor.

According to another exemplary embodiment of the present invention, the reading device 125 may be provided separately from the entrance reading device and the exit reading device, and at this time, the customer identification information processing unit 105 is extracted from the entrance reading device. And the customer identification information read and provided is determined as identification information of the visiting customer, and the customer identification information extracted and read out from the exit reading device is determined as identification information of the exit customer.

According to a preferred embodiment of the present invention, when it is determined that the customer identification information extracted from the reading device 125 is extracted from the visiting customer entering the bank, the customer identification information processing unit 105 is the bank server 140 To receive the customer information and / or financial information from the predetermined customer information D / B 145 and / or financial information D / B 150 corresponding to the customer and provide it to the visited customer information generator. desirable. Alternatively, the visited customer information entering the bank is provided to the visited customer information generating unit 110, so that the visiting customer information generating unit 110 provides the customer information D / B 145 of the bank server 140; And / or may receive predetermined customer information and / or financial information corresponding to the visited customer from the financial information D / B 150 or the like.

Visiting customer information generation unit 110 provided in the visiting customer management server 100 is received by the customer identification information processing unit 105 from the customer information D / B 145 and / or financial information D / B 150, etc. And assigning a predetermined order to the customer information and / or the financial information corresponding to the customer identification information of the visiting customer provided to generate the visited customer information.

According to a preferred embodiment of the present invention, visited customer information generated in the visited customer information generating unit 110 is extracted and read from the reading device 125 and provided with customer identification information and customer information corresponding to the customer identification information. Customer information received from the D / B 145, and / or financial information received from the financial information D / B 150, etc. in correspondence with the customer identification information, are generated through a process of assigning an order number.

For example, if there are " N " unprocessed visiting customer information in the visiting customer information D / B 120 before the customer information and / or financial information corresponding to the customer identification information is received through the customer identification information processing unit 105, As described above, the newly generated visited customer information is assigned a sequence number of "N + 1".

According to a preferred embodiment of the present invention, the visited customer information generated by the visited customer information generation unit 110 is newly registered and stored in the visited customer information D / B 120.

According to an exemplary embodiment of the present invention, in order to increase the royalty of the service providing window automation, the visited customer group may be classified to provide the window automation service, for which the customer is provided in the IC chip and / or RFID tag. Preferably, the identification information further includes customer group identification information, and / or the customer information D / B further includes a field for storing predetermined customer group identification information for identifying a customer group including the customer. For example, the customer group identification information may further include information identifying whether the visited customer is a general customer or a Very Important Person (VIP) customer. When the visited customer is a VIP customer for more sophisticated service, the customer group identification information may be used. May further comprise VIP customer rating information that further classifies the rating of the VIP customer, and / or the customer group identification information further includes information identifying whether the visiting customer is an individual customer or a corporate customer. If the visited customer is a corporate customer for more sophisticated service, the customer customer information may be further included to further classify the corporate customer's rating based on the number of employees / sales of the company. Do. Of course, the customer group classification criteria may be variously implemented according to the intention of the skilled person, and the present invention is not limited thereto.

If the customer identification information and / or the customer information stored in the customer information D / B included in the IC chip and / or the RFID tag further include the customer group identification information, the visited customer information generation unit 110 may be configured as the customer group. In the process of assigning the sequence number based on the identification information, the superior customer (e.g., the customer with a higher grade among VIP customers and / or VIP customers when the customer group is formed as a general customer and a VIP customer, and / or a customer whose individual customer group is individual) And a customer with a higher grade among the corporate customer and / or the corporate customer when formed as a corporate customer, the royalty of the superior customer can be provided. Or storing visited customer information for each customer group in the visited customer information D / B (for example, storing the customer in a D / B classifying and storing a higher grade among general customers and VIP customers and / or VIP customers, and / or Or store in a D / B for classifying and storing higher-grade customers among individual customers, corporate customers, and / or corporate customers, respectively, the visited customer information generation unit 110 visits the excellent customers. It is possible to assign and store a sequence number to a D / B storing a customer, and a general customer can allocate and store a sequence number to a D / B storing a general visiting customer.

The visited customer information D / B 120 provided in the visited customer management server 100 is a D / B that stores visited customer information generated by the visited customer information generator 110, and the visited customer information is a predetermined sequence number. The allocated customer information and / or financial information is stored, and the customer information and / or financial information is provided to a predetermined terminal device 130 used by the bank employee.

According to the exemplary embodiment of the present invention, the order number of the visited customer information stored in the visited customer information D / B 120 is the second rank when the visited customer information of the first rank is extracted and provided to the terminal device 130. After the next rank order, or when the visitor information of a particular rank is deleted, the next rank order of the corresponding rank is preferably moved to the previous rank by repeatedly performing a sequence update process such as "N = N-1". .

According to an exemplary embodiment of the present invention, the financial information stored in the visited customer information D / B 120 may include an account system (and / or a foreign exchange system in charge of foreign exchange business, etc.) in charge of credit / receiving work of the bank. It is preferable to include the information for providing a predetermined financial service to the visited customer in conjunction with a variety of addition (depending on the implementation method), the customer information is the customer-owned financial product information, the existing service provision history information And customer information including at least one of the customer's name information, social security number information, and address information, predetermined customer relationship management (CRM) information corresponding to the customer information, and predetermined financial recommendations for the customer. It is preferable to include at least one or more product information.

For example, the customer information may include customer information including name information, social security number, and address of the customer, and / or financial account information and / or loan information that the visiting customer uses through the bank ( Or debt information) and / or financial product information, including investment product information and / or insurance product information, and / or information that the visited customer has transacted with the bank based on the financial product. It is preferable to include the existing service provision history information to include, and / or preferably include CRM information generated by a predetermined customer relationship management solution based on the financial product information and the existing service provision history information, and A financial instrument that is recommended to the customer based on the CRM information (and / or the bank's policy) To contain information is preferred.

The visited customer information processing unit 115 provided in the visited customer management server 100 manages the visited customer information stored in the visited customer information D / B 120 and displays the customer information and / or financial information of the visited customer according to the order. Features provided by the predetermined terminal device 130.

According to an exemplary embodiment of the present invention, the visitor information processing unit 115 may include at least one terminal device 130 (eg, a financial terminal device) provided in the bank (or branch office) visited customer information D / B. Request visited customer information stored in 120 (eg, the terminal device 130 transmits a financial service completion signal (or a new visited customer information request signal) for a previous visited customer to the visited customer information processing unit 115) Then, the first rank visit customer information is extracted from the visit customer information stored in the visit customer information D / B 120 to connect a terminal and a terminal in a local network (eg, a bank (or a branch office) and / or a terminal and a server). It is preferable to provide to the terminal device 130 through a network), and / or among at least one terminal device 130 (eg, financial terminal device, etc.) provided in the bank (or branch) Search for at least one terminal device 130 that has completed the provision of financial services for all visiting customers (e.g., in conjunction with the bank account system (and / or foreign exchange system, investment system, etc. according to the implementation method) Search for the terminal device 130 that has completed the financial service for the terminal device, and if the predetermined terminal device 130 that has completed the previous financial service provision is found, the visited customer information stored in the D / B 120 is stored. The first rank visit customer information is extracted from the visited customer information and provided to the corresponding terminal device 130 through the local network, and after the first rank of the visited customer information D / B 120 through the above process. After the sequence number is moved to the previous rank through the sequence update process of "N = N-1". According to the exemplary embodiment of the present invention, the customer information is included (or attached) in the financial information provided to the terminal device 130 (eg, the customer information in a partial area of the financial information output screen for providing a financial service). May be provided to be outputted) or a predetermined message screen (for example, a window output to a financial information output screen for providing a financial service) output on the screen of the terminal device 130.

Alternatively, when the visited customer information processing unit 115 determines that the customer corresponding to the specific visited customer information is removed from the visited customer information stored in the visited customer information D / B 120 from the customer identification information processing unit 105. , The visited customer information processing unit 115 deletes the visited customer information from the visited customer information D / B 120, and the subsequent order number after the deleted visited customer information is the order of "N = N-1". Go through the renewal process.

According to an exemplary embodiment of the present invention, when the visited customer information processing unit 115 stores new visited customer information in the visited customer information D / B 120, the visited customer order information and the visited customer's priority order Calculating the waiting time required to provide a predetermined financial service to the visited customer based on an average financial service providing time, and outputs the waiting time information of the visited customer to a predetermined electronic board provided in the bank (or a branch); And / or output through a predetermined speaker (not shown), and / or when the customer information (and / or customer identification information) includes wireless terminal number information of the visited customer. The information processing unit 115 is a predetermined wireless communication means (for example, Short Message Service (SMS), Enhanced Message Service (EMS), etc.) to interwork with the customer-owned wireless terminal, Wireless messaging, or instant messenger, or MMS (Multimedia Messaging Service) based wireless Internet, or the near-field communication between the visited customer information processing unit 115 and the customer-owned wireless terminal (eg, infrared (Infrared) Ray communication, Radio Frequency (RF) communication, Bluetooth, Wireless LAN, Wi-Fi, Ultra Wide Band system (UWB), or Wireless Internet Platform for Interoperability (WIPI) It is desirable to provide the waiting time information to the visited customer-owned wireless terminal through the two-way data communication.

In addition, the visited customer information processing unit 115 determines the order of the visited customer stored in the visited customer information D / B 120 as a first order, and the predetermined terminal device 130 to which the visited customer information is provided. If is determined, output the terminal device 130 information to provide the financial services to the visited customer to a predetermined electronic board provided in the bank (or branch), and / or through a predetermined speaker (not shown) Preferably, and / or when the customer information (and / or customer identification information) includes the wireless terminal number information of the visited customer, the visited customer information processing unit 115 cooperates with the wireless terminal owned by the customer. It is preferable to provide terminal device 130 information for providing financial services to the visited customer to the visited customer-owned wireless terminal through a predetermined wireless communication means.

In addition, the visited customer information processing unit 115 is the display board (and / or speaker) and / or customer-owned wireless terminal whenever the order of the visited customer stored in the visited customer information D / B 120 moves to the previous rank Through it is possible to provide a progress progress.

According to one embodiment of the present invention, in order to provide the counter automation service by classifying the visiting customer group in order to increase the royalty of the service providing counter automation, the visiting customer information processing unit 115 may provide the visited customer information D /. In B 120, newly visited customer information for the excellent customer is stored (or, according to the method, customer identification information corresponding to the excellent customer is extracted from the reading device 125 by the customer identification information processing 105). In the case where it is preferable, the terminal 130 of the at least one bank employee in charge of the excellent customer to notify that the excellent customer entered the bank (or branch), and / or the excellent customer is a PB ( Private Banking customer, the bank (or branch office) to the terminal device 130 of a predetermined private banker (PB) who is in charge of the superior customer. It is preferable to announce that the superior customer has entered, and for this purpose, the excellent customer information stored in the customer information D / B 145 is the employee information to notify that the superior customer has entered the bank (or branch). (Or terminal information used by an employee) and / or responsible PB information (or terminal information used by the responsible PB) may be further included and stored. The terminal device 130 of the employee and / or the responsible PB includes a predetermined wired terminal provided in the bank (or a branch) and / or a predetermined wireless terminal carried by the employee and / or the responsible PB.

For example, when the terminal device 130 of the employee and / or the responsible PB is a wired terminal, a notice indicating that the excellent customer has entered a bank (or a branch) is displayed in the information output area on the screen of the terminal device 130. It is preferably included in the output or in the information output window, it is preferable to output, and when the terminal device 130 of the employee and / or the PB in charge is a wireless terminal, the excellent customer entered the bank (or branch) The notice indicating the is provided through a predetermined wireless communication means interworking between the visiting customer information processing unit 115 and the employee and / or the PB portable wireless terminal.

Referring to Figure 1 according to a preferred embodiment of the present invention, the bank server 140 is connected to the visited customer management server 100 through a network, customer identification information provided in the IC chip or RFID tag, such as a contactless interface method Customer information D / B 145 for storing customer information corresponding to the user information and / or financial information D / B 150 for storing financial information corresponding to the customer identification information.

The customer information D / B 145 provided in the bank server 140 is extracted and read from the reading device 125 in addition to the customer D / B provided in the conventional bank server 140, and the customer identification information processing unit 105. And a field for storing at least one piece of customer identification information corresponding to the piece of customer identification information provided by < RTI ID = 0.0 >), < / RTI > whereby the customer identification information processing unit 105 provides the predetermined customer identification information. If so, the customer information about the visited customer corresponding to the customer identification information is extracted from the customer information D / B 145.

According to the exemplary embodiment of the present invention, the customer identification information included in the customer information D / B 145 is stored in a predetermined information field (eg, in the IC chip) provided in the customer information D / B 145. When using the stored customer card number as the customer identification information, it is selected from the card number field provided in the customer information D / B, or a new customer identification information field (for example, the RFID) in the customer information D / B (145) Field when the tag stores at least one RFID code of an ISO / IEC 15963 standard and / or an EPC standard and / or a uID standard and / or a predetermined code standard designed according to the intention of a person skilled in the art). It is preferable to carry out in addition.

The financial information D / B 150 provided in the bank server 140 is extracted and read from the reading device 125 in addition to the financial D / B provided in the existing bank server 140, and the customer identification information processing unit 105 is provided. And the customer information D / B 145 having a field for storing at least one or more customer identification information corresponding to the customer identification information provided in (d)), and / or having a field for storing the customer identification information. It is characterized in that it is linked through a relational database management system (RDBMS), whereby the customer identification information is provided by the customer identification information processing unit 105, the financial information D / B ( 150, financial information about the visited customer corresponding to the customer identification information is extracted.

According to an exemplary embodiment of the present invention, the customer identification information processing unit 105 may extract the customer information D / B 145 and / or financial information D / B through customer identification information extracted from the reading device 125. Receiving customer information and / or financial information corresponding to the customer identification information through a process of searching for the customer identification information additionally registered at 150.

According to an exemplary embodiment of the present invention, the customer identification information included in the customer information D / B 145 and / or the financial information D / B 150 or the like is an IC including predetermined customer identification information as the customer. A chip (or RFID tag) is provided (e.g., issue an IC card with the contactless IC chip to the customer, or provide a passbook with the RFID tag (or sticker with an RFID tag) attached thereto, or In the process of attaching a sticker with the RFID tag to a customer-owned card that does not have a non-contact IC chip (or RFID tag) such as, the customer information by an IC chip (or RFID tag) provider (eg, a bank) It is preferable to be registered in the D / B 145 and / or the financial information D / B 150, and / or after the IC chip (or RFID tag) containing the predetermined customer identification information is provided to the customer. By the customer the customer information D / B 145 and / or Registered with the financial information D / B (150) is preferably (for example, registration through the process, such as internet banking).

According to another exemplary embodiment of the present invention, the customer identification information included in the customer information D / B 145 and / or the financial information D / B 150 may be an IC chip (or RFID tag) including customer identification information. And a cash dispenser (CAD) and / or a cash machine (or ATM) equipped with a predetermined information input means (e.g., a contactless IC chip (or RFID tag) reader) Kiosk, etc.) and may be registered through the information input means.

Referring to FIG. 1 according to a preferred embodiment of the present invention, the terminal device 130 is provided at a window of the bank (or branch) to be used by a predetermined financial terminal device used by a teller, and / or the bank (or branch). ) Wired terminal and / or wireless terminal of the employee to provide a predetermined financial services to the excellent customer, and / or at least one or more wired terminal and / or wireless terminal of the responsible PB when the designated PB is assigned to the visiting customer And a program for receiving predetermined customer information and / or financial information stored in the visited customer information D / B 120 is recorded in a predetermined recording medium provided in the terminal device 130. It is preferable.

2 is an exemplary view of visited customer information stored in the visited customer information D / B 120 according to a preferred embodiment of the present invention.

In more detail, Figure 2 shows the customer identification information in a credit card, debit card, check card, prepaid card, and the like provided in the contactless IC chip owned by the customer. Customer personal information using predetermined financial / payment-related storage information including electronic wallet, electronic bankbook, financial common network, and including the visitor's name, social security number and address in the customer information. As an implementation method for the case of including the information, if the person having ordinary knowledge in the technical field to which the present invention belongs, the customer identification information is information other than the financial / payment-related stored information (see FIG. For example, IC chip serial number, and / or customer personal information, and / or customer unique code, and / or customer owned wireless terminal number information, and / or ISO / IEC 15963 standard and / or EPC standard and / or uID standard. And / or an implementation method using at least one or more RFID codes among predetermined code standards designed according to the intention of those skilled in the art, and / or predetermined RFID tag storage information conforming to a predetermined storage information standard designed by those skilled in the art. And the customer information, the customer-owned financial product information, account number information for the customer-owned financial product, predetermined CRM information corresponding to the customer information, and predetermined financial product information recommended to the customer. It may be easily inferred to the implementation method comprising at least one more. That is, it will be apparent that the present invention is not limited by the example of FIG.

Referring to Fig. 2 according to the preferred embodiment of the present invention, the visited customer information is composed of customer identification information, customer information, financial information, sequence number, and the like.

The customer identification information included in the visited customer information is customer identification information extracted and read out from the reading device 125 and provided to the customer identification information processing unit 105. Referring to FIG. 2, an IC chip type field (for example, a non-contact type) may be used. An IC chip card or RFID), a customer identification information field (for example, a 16-digit card number if the IC chip is an IC chip card, or product unique code information included in the RFID memory unit if the IC chip is an RFID), and a bank (Or point) visit time field (e.g., IC chip read time generated from an internal clock provided in the reading device) or the like.

The customer information included in the visited customer information is customer information of the visited customer corresponding to the IC chip-based customer identification information received from the customer information D / B 145 provided in the bank server 140. Referring to FIG. It consists of a field which displays the name of a customer, a field which shows a social security number, a field which displays an address, etc.

The financial information included in the visited customer information is financial information of the visited customer corresponding to the customer identification information received from the financial information D / B 150 provided in the bank server 140. Referring to FIG. A commodity field (e.g., free saving product, home offer product, general saving product, etc.) and an account number field for each financial product.

The sequence number included in the visited customer information is initially assigned by the visited customer information generation unit 110 and stored in the visited customer information D / B 120. After that, the first rank visited customer information is extracted and the terminal device ( 130), or in the case where the previous visited customer information is deleted or the like, the sequence update of "N = N-1" is repeated.

According to a preferred embodiment of the present invention, the first rank visiting customer information is extracted by the visiting customer information processing unit 115 and provided to the terminal device 130, which is actually provided to the terminal device 130 from among the visiting customer information. Financial information, and the remaining customer identification information or customer information is preferably displayed on the electronic sign 135 through a series of processes (for example, providing information required to personalize a specific message displayed on the electronic sign 135). .

3 is a flowchart illustrating a process of generating visited customer information using customer identification information and storing the visited customer information in the visited customer information D / B 120 according to a preferred embodiment of the present invention.

According to a preferred embodiment of the present invention, the reading device 125 provided at the entrance of the bank (or branch) extracts the customer identification information from the IC chip (or RFID tag) of the customer provided with the customer identification information through a contactless interface or the like. In operation 300, the validity of the customer identification information extracted from the customer's IC chip (or RFID tag) is determined (305).

According to a preferred embodiment of the present invention, the validity determination process for the customer identification information is a process of authenticating whether the customer identification information extracted from the IC chip (or RFID tag) corresponds to the customer identification information proposed by the present invention. It is to check whether the customer identification information presented by this invention exists among the plurality of customer identification information extracted from the present invention.

For example, when the IC chip (or RFID tag) from which customer identification information is extracted is a smart card of a non-contact type, and the customer has at least one smart card of the non-contact type, among the customer identification information extracted from the smart card. Customer identification information extracted from the smart card issued by the bank (eg, customer identification information added to the customer information D / B 145 and / or financial information D / B 150 of the bank server 140) exists. Through the process of confirming whether the customer identification information extracted from the customer's IC chip (or RFID tag) is determined.

Alternatively, when the IC chip from which the customer identification information is extracted is an RFID tag and the customer has at least one RFID tag, the customer information D / B of the bank server 140 among the customer identification information extracted from the RFID tag. The validity of the customer identification information extracted from the RFID tag of the customer is determined by checking whether the customer identification information added to the 145 and / or the financial information D / B 150 exists.

If the validity of the customer identification information as described above is not authenticated 310, the reading device 125 extracts and identifies the customer identification information from the IC chip (or RFID tag) of another customer through a contactless interface or the like. Repeat the process.

On the other hand, if the validity of the customer identification information as described above is authenticated (315), the reading device 125 is the customer identification information processing unit provided in the visited customer management server 100 to extract the customer identification information extracted and read as described above ( 105).

When the customer identification information is provided from the determination device as described above, the customer identification information processing unit 105 searches whether the visiting customer information including the customer identification information is stored from the visited customer information D / B 120 (325). .

If the visited customer information D / B 120 stores the visited customer information including the customer identification information extracted and read from the current terminal device 130 (330), the customer identification information processing unit 105 is A customer with an IC chip (or RFID tag) corresponding to the customer identification information determines that the customer leaves the bank (or branch) (335).

As described above, when the customer identification information processing unit 105 determines that a customer having an IC chip (or RFID tag) corresponding to the customer identification information exits from a bank (or a branch), the customer identification information processing unit 105 determines the determination device. Provide the customer identification information (for example, IC chip (or RFID tag) based customer identification information for the customer who leaves the bank (or branch)) to the visiting customer information processing unit 115 (340), and the visiting customer information processing unit. 115 deletes the visited customer information including the customer identification information from the visited customer information D / B 120 (345), and the order of the subsequent ranked visited customer information after the deleted visited customer information is The rank is updated to the rank one step ahead (350).

The visited customer information processing unit 115 deletes and sequentially updates the visited customer information corresponding to the customer identification information of the customer who leaves the bank (or branch) from the visited customer information D / B 120 through the above process. When the visited customer information processing unit 115 generates a message (for example, "Hong Gil Dong goodbye") based on the visited customer information deleted from the visited customer information D / B 120 and outputs it to the electronic display board 135. 355, or output to a voice message through a predetermined speaker (not shown), or provide to the customer-owned wireless terminal through a predetermined wireless communication means.

On the other hand, if the visited customer information including the customer identification information extracted and read from the terminal device 130 is provided in the visited customer information D / B 120 (360), the customer identification information processing unit 105 In operation 365, a customer having an IC chip (or RFID tag) corresponding to the customer identification information visits a corresponding bank (or branch).

As described above, when the customer identification information processing unit 105 determines that a customer having an IC chip (or RFID tag) corresponding to the customer identification information visits a bank (or a branch office), the customer identification information processing unit 105 determines the determination device. The customer information D / B 145 provided in the bank server 140 using the customer identification information (e.g., IC chip or RFID tag-based customer identification information for the customer visiting the bank (or branch)) and / or Alternatively, the customer information and / or financial information corresponding to the customer identification information is received from the financial information D / B 150 and provided to the visited customer information generation unit 110 (370).

When the customer information and / or financial information corresponding to the customer identification information for the customer visiting the bank (or branch) from the customer identification information processing unit 105 is provided, the visiting customer information generation unit 110 may provide the customer information and / or Alternatively, new visiting customer information is generated by combining financial information with corresponding customer identification information and assigning a turn number to the information (375). The registration is further stored in B 120 (380).

The visited customer information generation unit 110 generates new visited customer information corresponding to the customer identification information of the customer visiting the bank (or branch) from the visited customer information D / B 120 through the above process. When the information is stored in the D / B 120, the visited customer information generating unit 110 generates a message based on the visited customer information additionally registered in the visited customer information D / B 120 (eg, “Hong Gil Dong”). To generate an output to the electronic sign 135 (385), or output a voice message through a predetermined speaker (not shown), or provide to the customer-owned wireless terminal through a predetermined wireless communication means.

4 is a flowchart illustrating a process of providing visited customer information stored in the visited customer information D / B 120 to the terminal device 130 according to a preferred embodiment of the present invention.

Referring to FIG. 4 according to a preferred embodiment of the present invention, at least one terminal device 130 provided in a bank (or branch) requests visit customer information for providing financial services to the visit customer information processing unit 115 ( For example, when the terminal device 130 receives a financial service completion signal (or transmits a new visit customer information request signal) for a previous visit customer (400), the visit customer information processing unit 115 may visit visited customer information D / B ( In step 405, the visited customer information corresponding to the first order assigned and / or updated order number is searched for.

According to another exemplary embodiment of the present invention, the process may include providing the financial service for the previous visiting customer by interworking with the at least one terminal device 130 provided in the bank (or branch) by the visiting customer information processing unit 115. A terminal device that completes a financial service for a visited customer by searching for completed one or more terminal devices 130 (e.g., in connection with the bank account system (and / or foreign exchange system, investment system, etc. according to the implementation method) Search for a predetermined terminal device 130 that has completed the provision of the previous financial service, and corresponds to a first rank among the visited customer information stored in the visited customer information D / B 120. This may be done by searching for the presence of visiting customer information.

If the first priority visit customer information does not exist in the visited customer information D / B 120 (for example, if all financial services for the customer who visited the bank (or branch) are completed) (410), the visited customer information processor 115 does not perform a process of providing visitor information for providing a financial service to the terminal device 130.

On the other hand, if there is a first-ranked visitor information in the visited customer information D / B 120 (eg, if there is a visitor who does not provide financial services among the customers who visited the bank (or branch)) (415) The information processor 115 extracts the visited customer information corresponding to the first order from the visited customer information D / B 120 (420), and is extracted from the visited customer information D / B 120 as described above. The financial information included in the visited customer information is again extracted and provided to the terminal device 130 (425), and the terminal device 130 provides an automated financial service to the visited customer based on the financial information.

In addition, when the financial information included in the first rank visit customer information is provided to the terminal device 130 as described above, the visit customer information processing unit 115 may include customer information and / or included in the first rank visit customer information. Based on customer identification information or the like, a message (for example, "Come to Hong Gil Dong No. 2") is generated and output to the electronic display board 135 (430), or a voice message through a predetermined speaker (not shown), or Or provided to the customer-owned wireless terminal through a predetermined wireless communication means, and at least one financial service corresponding to the first rank visiting customer is provided through the terminal device 130.

When the visited customer information of the first rank is extracted from the visited customer information stored in the visited customer information D / B 120 through the above process and provided to the terminal device 130, the visited customer information processing unit 115 performs the first rank. Then, the sequence of the visitor information thereafter (for example, second rank, third rank, fourth rank, ... N rank, etc.) is updated to the rank before the first step (eg, N = N-1) (435).

5 is a flowchart illustrating a process of providing turn progress information to a visited customer according to an exemplary embodiment of the present invention.

In more detail, in FIG. 5, predetermined visited customer information corresponding to the customer identification information is stored in the visited customer information D / B 120 in FIG. The present invention relates to a method of periodically providing information, wherein the visited customer information includes the visited customer-owned wireless terminal number information. Those skilled in the art to which the present invention pertains, based on the implementation method shown in Fig. 5, the customer-owned wireless terminal in turn to the visited customer information processing unit 115 through a predetermined wireless communication means Upon requesting progress information, the visited customer information processing unit 115 may easily infer a process of providing predetermined turn progress information to the customer-owned wireless terminal in response thereto, thereby limiting the present invention. It never happens.

Referring to FIG. 5, after the predetermined visit customer information corresponding to the customer identification information is stored in the visit customer information D / B 120 through the same process as that of FIG. 3, the visit customer information processing unit 115 performs the same. From among the visited customer information stored in the visited customer information D / B 120, it is determined whether to provide predetermined sequence progress information to a wireless terminal of a specific visited customer (500), and the determination process is performed periodically (eg, the Each time there is a shift of the visited customer information D / B or by the policy of the visited customer information processing unit), the process is repeated (505).

If it is determined that the predetermined sequence of progress information is provided to the wireless terminal of the specific visited customer (510), the visited customer information processing unit 115 receives the sequence progress information from the visited customer information D / B 120. Predetermined customer turnover information corresponding to the visited customer information to be provided (e.g., remaining waiting time information according to the turnover, and / or current turnover information (turnover arrival information), and / or a corresponding contact window if a contact point is designated) Information, etc.) (515), and extracts wireless terminal number information owned by the visited customer from the visited customer information D / B 120 (520), and then the visited customer-owned wireless terminal through a predetermined wireless communication means. In step 525, the generated turn progress information is provided.

After the sequence progress information is provided to the visited customer-owned wireless terminal as described above (525), the visited customer information processing unit 115 checks whether the financial service for the visited customer is provided or the financial service is completed. (530).

If the financial service is provided to the visited customer or is not completed (535), the visited customer information processing unit 115 repeats the process of sequentially providing progress information to the visited customer-owned wireless terminal.

On the other hand, if the turn progress status information is provided to the visited customer-owned wireless terminal (540), the visit customer information processing unit 115 ends the process of providing the turn progress information to the visited customer-owned wireless terminal.

6 is a flowchart illustrating a process of notifying an excellent customer's position information to an employee and / or a responsible PB according to an exemplary embodiment of the present invention.

In more detail, FIG. 6 illustrates a predetermined reading in which the customer identification information processing unit 105 is provided in the bank (or branch) in the case where the service providing window automation service is provided by classifying visiting customer groups. After receiving the customer identification information including the predetermined customer information from the device 125, and / or after the predetermined visited customer information corresponding to the customer identification information is stored in the visited customer information D / B 120, If the visited customer is an excellent customer, it relates to an implementation method of notifying the employee and / or the responsible PB in charge of the excellent customer that the excellent customer has entered the bank (or branch).

Referring to FIG. 6, through the same process as in FIG. 3, the customer identification information processing unit 105 includes customer identification information including predetermined customer information from a predetermined reading device 125 provided in the bank (or a branch). After receiving the and / or after the predetermined visit customer information corresponding to the customer identification information is stored in the visit customer information D / B (120), the visit customer information processing unit 115 is the visit customer information (e.g. 600, the best customer code included in the customer identification information, and / or the best customer identification information of the customer information stored in the visited customer information D / B) is read (600).

If the visited customer is not an excellent customer (605), the visited customer information processing unit 115 does not need to notify the employee and / or responsible PB that the visited customer has entered the bank (or branch).

On the other hand, if the visited customer is an excellent customer (610), the visited customer information processing unit 115 from the visited customer information D / B (120) employee information (or employee terminal information) corresponding to the excellent customer and / or Extracting the PB information (or PB terminal information) of the superior customer (615), to the employee terminal device and / or the PB terminal device based on the customer information of the excellent customer included in the visited customer information D / B Generate and transmit predetermined excellent customer entrance information including the good customer entered the bank (or branch) (620).

According to another exemplary embodiment of the present invention, if the service providing window automation service is provided only to the excellent customers of the bank (or branch office) (for example, if not provided to the general window customer), the visited customer information processing unit ( In step 115), the process of checking whether the visited customer is an excellent customer may be omitted.

According to the present invention, when a customer visits a bank or other government office and conducts a business, the customer can remove the inconvenience of having to wait for the turn by pulling a number tag at the same time, and at the same time, the customer information necessary for processing the business is provided at the service window. This has the advantage of eliminating inconvenience that has to be presented to employees (eg, by presenting a bankbook or card).

In addition, there is an advantage that it is possible to prevent your personal information (for example, social security number, password, account number, etc.) that can be exposed in the process of presenting customer information to the service counter staff.

1 is a preferred embodiment of a service providing window automation system according to a preferred embodiment of the present invention.

2 is an exemplary view of visited customer information stored in visited customer information D / B according to a preferred embodiment of the present invention.

3 is a flowchart illustrating a process of generating visited customer information using customer identification information and storing the visited customer information in D / B according to a preferred embodiment of the present invention.

4 is a flowchart illustrating a process of providing visited customer information stored in the visited customer information D / B to the financial terminal device according to the preferred embodiment of the present invention.

5 is a flowchart illustrating a process of providing turn progress information to a visited customer according to an exemplary embodiment of the present invention.

FIG. 6 is a flowchart illustrating a process of notifying an excellent customer's position information to an employee and / or a responsible PB according to an exemplary embodiment of the present invention.

<Description of main parts of drawing>

100: visit customer management server 105: customer identification information processing unit

110: visit customer information generation unit 115: visit customer information processing unit

120: visit customer information D / B 125: reading device

130: terminal device 135: electronic display

140: (bank) server 145: customer information D / B

150: financial information D / B

Claims (17)

A customer-owned IC chip or RFID tag that stores customer identification information; A reading device for extracting and reading the customer identification information from the IC chip or RFID tag; And Transmits customer identification information and / or predetermined customer information corresponding to the customer identification information read by the reading device to at least one or more employee terminals of the branch or company (or store) employees visited by the customer, and / or the And a customer information processing unit which transmits to the service providing window terminal when a service providing sequence assigned to a customer occurs at a predetermined service providing window. The method of claim 1, wherein the customer identification information, A service providing window automation system, comprising at least one of customer information, unique code information corresponding to customer information, customer possession account number information, customer ownership card number information, and customer owned wireless terminal number information. The method of claim 1, wherein the customer information, Customer information including at least one customer-owned financial product information, existing service provision history information, name information of the customer, social security number information, address information, predetermined CRM information corresponding to the customer information, and A service providing window automation system comprising at least one predetermined financial product information recommended to a customer. The method of claim 1, wherein the branch or company (or store) visited by the customer, A service provision window automation system comprising a bank branch. According to claim 1, At least one or more employees of the branch or company (or store) employees visited by the customer, Service providing window automation system characterized in that it comprises the customer responsible PB. According to claim 1, At least one employee terminal of the branch or company (or store) employees visited by the customer, Service providing window automation system comprising a wireless terminal or a wired terminal. The method of claim 1, And a visitor information generating unit for sequentially assigning a customer order number to the customer identification information and / or predetermined customer information corresponding to the customer identification information. The method of claim 1, wherein the customer information processing unit, The service providing window automation system, characterized in that for transmitting the order information and / or the progress information of the customer number assigned to the customer to the customer owned wireless terminal. Extracting and reading the predetermined customer identification information from the customer's own IC chip or RFID tag using the predetermined reading device at the visit of the customer; And Transmits the customer identification information read by the reading device and / or the predetermined customer information corresponding to the customer identification information to at least one or more employee terminals of the branch or company (or store) employee visited by the predetermined information processing means; Or, and / or a customer information processing step of transmitting to the service providing window terminal when the service providing sequence number assigned to the customer occurs at a predetermined service providing window. The method of claim 9, wherein the customer identification information, A service providing window automation method comprising at least one of customer information, unique code information corresponding to customer information, customer-owned bank account number information, customer-owned card number information, and customer-owned wireless terminal number information. The method of claim 9, wherein the customer information, Customer information including at least one customer-owned financial product information, existing service provision history information, name information of the customer, social security number information, address information, predetermined CRM information corresponding to the customer information, and A service providing window automation method comprising at least one predetermined financial product information recommended to a customer. The method of claim 9, wherein the branch or company (or store) visited by the customer, A service providing window automation method comprising a bank branch. The method of claim 9, wherein at least one or more employees of the branch or company (or store) employees visited by the customer, Service providing window automation method characterized in that it comprises the customer responsible PB. 10. The method of claim 9, wherein at least one employee terminal of the branch or company (or store) employees visited by the customer, A service providing window automation method comprising a wireless terminal or a wired terminal. The method of claim 9, And sequentially assigning a customer order number to the customer identification information and / or predetermined customer information corresponding to the customer identification information. The method of claim 9, wherein the customer information processing step, And transmitting the sequence number information and / or the progress information of the sequence number to the customer to the customer-owned wireless terminal. A recording medium comprising a program for executing the method of any one of claims 9 to 16.