KR102170088B1 - 인공지능 기반 자동 응답 방법 및 시스템 - Google Patents

인공지능 기반 자동 응답 방법 및 시스템 Download PDF

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Publication number
KR102170088B1
KR102170088B1 KR1020190089399A KR20190089399A KR102170088B1 KR 102170088 B1 KR102170088 B1 KR 102170088B1 KR 1020190089399 A KR1020190089399 A KR 1020190089399A KR 20190089399 A KR20190089399 A KR 20190089399A KR 102170088 B1 KR102170088 B1 KR 102170088B1
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KR
South Korea
Prior art keywords
answer
automatic response
user
artificial intelligence
processor
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KR1020190089399A
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English (en)
Korean (ko)
Inventor
도경태
이상우
김혜지
정현훈
정성환
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네이버 주식회사
라인 가부시키가이샤
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Priority to KR1020190089399A priority Critical patent/KR102170088B1/ko
Priority to JP2020124156A priority patent/JP7113047B2/ja
Application granted granted Critical
Publication of KR102170088B1 publication Critical patent/KR102170088B1/ko

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/16—Speech classification or search using artificial neural networks
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue

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  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Artificial Intelligence (AREA)
  • Signal Processing (AREA)
  • Evolutionary Computation (AREA)
  • Machine Translation (AREA)
  • Telephonic Communication Services (AREA)
KR1020190089399A 2019-07-24 2019-07-24 인공지능 기반 자동 응답 방법 및 시스템 KR102170088B1 (ko)

Priority Applications (2)

Application Number Priority Date Filing Date Title
KR1020190089399A KR102170088B1 (ko) 2019-07-24 2019-07-24 인공지능 기반 자동 응답 방법 및 시스템
JP2020124156A JP7113047B2 (ja) 2019-07-24 2020-07-21 人工知能基盤の自動応答方法およびシステム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020190089399A KR102170088B1 (ko) 2019-07-24 2019-07-24 인공지능 기반 자동 응답 방법 및 시스템

Publications (1)

Publication Number Publication Date
KR102170088B1 true KR102170088B1 (ko) 2020-10-26

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KR1020190089399A KR102170088B1 (ko) 2019-07-24 2019-07-24 인공지능 기반 자동 응답 방법 및 시스템

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JP (1) JP7113047B2 (ja)
KR (1) KR102170088B1 (ja)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR102490519B1 (ko) * 2022-07-21 2023-01-19 주식회사 라피치 발신자의 텍스트데이터에 대응하여 암호화를 하는 개인정보 보호 기능을 가지는 자동응답 시스템 및 방법
KR20230143358A (ko) * 2022-04-05 2023-10-12 에스케이텔레콤 주식회사 자동 통화 서비스 제공 방법 및 장치

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* Cited by examiner, † Cited by third party
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CN113571038B (zh) * 2021-07-14 2024-06-25 北京小米移动软件有限公司 语音对话方法、装置、电子设备及存储介质
CN113643696B (zh) * 2021-08-10 2024-06-21 阿波罗智联(北京)科技有限公司 语音处理方法、装置、设备、存储介质及程序
CN114240454A (zh) * 2021-12-03 2022-03-25 山东远联信息科技有限公司 一种基于深度学习的智能交互方法、系统及终端
KR20240068017A (ko) * 2022-11-08 2024-05-17 한국전자기술연구원 턴프리 대화 방법 및 장치

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KR20150111678A (ko) * 2014-03-26 2015-10-06 포항공과대학교 산학협력단 자연어를 점진적으로 분석하는 장치와 이를 이용한 적응적인 응답 장치 및 방법
KR20190004495A (ko) * 2017-07-04 2019-01-14 삼성에스디에스 주식회사 챗봇을 이용한 태스크 처리 방법, 장치 및 시스템
KR20190008663A (ko) * 2017-07-17 2019-01-25 삼성전자주식회사 음성 데이터 처리 방법 및 이를 지원하는 시스템
KR20190081856A (ko) * 2017-12-29 2019-07-09 엘지전자 주식회사 세탁기 및 세탁기의 동작방법

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JP3398401B2 (ja) * 1992-03-16 2003-04-21 株式会社東芝 音声認識方法及び音声対話装置
JP4654745B2 (ja) 2005-04-13 2011-03-23 富士ゼロックス株式会社 質問応答システム、およびデータ検索方法、並びにコンピュータ・プログラム
JP6819988B2 (ja) 2016-07-28 2021-01-27 国立研究開発法人情報通信研究機構 音声対話装置、サーバ装置、音声対話方法、音声処理方法およびプログラム
US10229683B2 (en) 2017-03-10 2019-03-12 Soundhound, Inc. Speech-enabled system with domain disambiguation
JP2018160798A (ja) 2017-03-23 2018-10-11 沖電気工業株式会社 通信装置、通信方法、および、通信プログラム
JP7243625B2 (ja) 2017-11-15 2023-03-22 ソニーグループ株式会社 情報処理装置、及び情報処理方法

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20150111678A (ko) * 2014-03-26 2015-10-06 포항공과대학교 산학협력단 자연어를 점진적으로 분석하는 장치와 이를 이용한 적응적인 응답 장치 및 방법
KR20190004495A (ko) * 2017-07-04 2019-01-14 삼성에스디에스 주식회사 챗봇을 이용한 태스크 처리 방법, 장치 및 시스템
KR20190008663A (ko) * 2017-07-17 2019-01-25 삼성전자주식회사 음성 데이터 처리 방법 및 이를 지원하는 시스템
KR20190081856A (ko) * 2017-12-29 2019-07-09 엘지전자 주식회사 세탁기 및 세탁기의 동작방법

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20230143358A (ko) * 2022-04-05 2023-10-12 에스케이텔레콤 주식회사 자동 통화 서비스 제공 방법 및 장치
KR102640944B1 (ko) * 2022-04-05 2024-02-23 에스케이텔레콤 주식회사 자동 통화 서비스 제공 방법 및 장치
KR102490519B1 (ko) * 2022-07-21 2023-01-19 주식회사 라피치 발신자의 텍스트데이터에 대응하여 암호화를 하는 개인정보 보호 기능을 가지는 자동응답 시스템 및 방법

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JP7113047B2 (ja) 2022-08-04
JP2021022928A (ja) 2021-02-18

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