KR101676528B1 - System and method for error reporting of financial apparatus - Google Patents

Abstract

The failure reception system according to various embodiments of the present invention detects failure information on occurrence of a failure and a failure of a financial instrument, generates failure information as a QR code, A mobile terminal for scanning the QR code of the mobile terminal, reading the QR code to obtain the fault information, and transmitting the fault information to the financial institution management server; and a control unit for storing the fault information received from the mobile terminal in the database, And a financial device management server that transmits the failure information in response to the failure information.

Description

[0001] The present invention relates to a system and a method for receiving a fault,

A fault reception system of a financial instrument, and a fault reception method.

Financial automation equipment is a device that processes financial business such as inputting or withdrawing a medium such as banknotes or checks. The user can carry out the desired financial transaction in a short time by simple operation of the financial automation device .

With the convenience of the use of such a financial automation device, the financial automation device is installed in various places and used. However, when the installation of the financial automation equipment is rapidly increased and the installation site is diversified, it is not easy to respond appropriately and take measures in the event of a failure of the financial automation equipment.

In the past, when a fault occurred during the use of the financial automation equipment, the user was able to receive the occurrence of the fault in the call center through the telephone of the fault report. However, it is troublesome and time-consuming for the user to describe various information such as the place of installation of a financial automatic machine in which a failure occurs in connection with the occurrence of a failure and the contents of a failure, In addition, there is a problem in that the service of the automated teller machine is not quickly accepted, and if it is impossible to take appropriate measures for the occurrence of the fault, it causes a lot of inconvenience to the users for a long time.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and it is an object of the present invention to provide a fault reception system and a fault reception method capable of improving user's convenience and promptly receiving a fault of a financial instrument. The present invention also provides a computer-readable recording medium on which a program for causing the computer to execute the method is provided. The embodiments of the present invention will now be described in detail with reference to the accompanying drawings, wherein like reference numerals refer to the like elements throughout.

According to an aspect of the present invention, there is provided a fault reception system for detecting a fault of a financial instrument and fault information about the fault, generating the fault information by a QR code, Financial instruments; A mobile terminal for scanning the QR code of the financial instrument, reading the QR code to obtain the fault information, and transmitting the fault information to a financial instrument management server; And a financial device management server that stores the failure information received from the portable terminal in a database and transmits the failure information in response to the request for the failure information.

According to one embodiment, the mobile terminal extracts a telephone number from the fault information, and attempts to establish a telephone connection to the telephone number in response to the extraction of the telephone number.

According to an embodiment, the portable terminal extracts an e-mail address from the failure information, and sends an e-mail notification e-mail to the e-mail address corresponding to the extraction of the e-mail address.

According to one embodiment, the portable terminal extracts a URL address from the failure information, provides a connection to the URL address in response to the extraction of the URL address, and displays a web page of the report acceptance by the connection .

The fault information may include at least one of a fault code indicating a type of the fault, a device number of the financial instrument, a fault occurrence time, a call center telephone number, and a transaction information of a user when a fault occurs.

The financial institution management server may extract a telephone number from the fault information and store the fault information in the database based on the telephone number.

Wherein the financial-device management server receives a request for failure information corresponding to a predetermined telephone number from a host device of the call center and, based on the telephone number included in the failure information, And transmits the failure information corresponding to the predetermined telephone number to the host device.

The portable terminal may display the extracted telephone number when the telephone connection fails.

According to another aspect of the present invention, there is provided a financial device comprising: a failure detection unit detecting a failure in a financial device and failure information on the failure; A QR code generator for generating the fault information using a QR code; And a display unit for displaying the QR code.

According to another aspect of the present invention, there is provided a method for receiving a fault, the method comprising: executing a fault reception application; Scanning the QR code displayed on the financial device using the QR code scanner of the executed fault reception application; Reading the QR code to obtain fault information of the financial instrument; Extracting a telephone number from the fault information; Attempting a telephone connection to the telephone number corresponding to the extraction of the telephone number, and transmitting the fault information to the financial institution management server.

According to the fault reception system and the fault reception method according to various embodiments of the present invention, the user can quickly and conveniently report the occurrence of a fault and the contents of a fault. In addition, from the viewpoint of providing financial services, it is possible to quickly and accurately receive the content of a fault, and thus it is possible to quickly and appropriately deal with a fault of a financial instrument. Thus, the convenience of the user of the financial apparatus can be improved.

1 is a block diagram illustrating a failure reception system according to an embodiment of the present invention.
2 is a block diagram illustrating a financial device according to an embodiment of the present invention.
FIG. 3 shows a screen displayed by a financial instrument when a failure occurs in the financial instrument according to an embodiment of the present invention.
4 is a flowchart illustrating a method of receiving a fault according to an embodiment of the present invention.

Hereinafter, some embodiments of the present invention will be described in detail with reference to exemplary drawings. It should be noted that, in adding reference numerals to the constituent elements of the drawings, the same constituent elements are denoted by the same reference symbols as possible even if they are shown in different drawings. In the following description of the embodiments of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the difference that the embodiments of the present invention are not conclusive.

In describing the components of the embodiment of the present invention, terms such as first, second, A, B, (a), and (b) may be used. These terms are intended to distinguish the constituent elements from other constituent elements, and the terms do not limit the nature, order or order of the constituent elements. When a component is described as being "connected", "coupled", or "connected" to another component, the component may be directly connected or connected to the other component, Quot; may be "connected," "coupled," or "connected. &Quot;

The financial device according to an embodiment of the present invention may be a financial device that obtains various media such as banknotes, securities, geographical coins, coins, gift certificates and the like and processes and / or withdraws money such as deposits, And the like, and performs a financial task to perform the media processing such as the processing such as the release. Examples of such financial instruments include an automated teller machine (ATM) such as a cash dispenser (CD), a cash recycling machine, and the like. However, the financial instrument is not limited to the above-described example, and may be a device for automating financial business such as FIS (Financial Information System).

Hereinafter, an embodiment of the present invention will be described on the assumption that the financial instrument is a financial automatic instrument. However, this assumption is for convenience of explanation, and the technical idea of the present invention is not limited to the financial automation equipment.

1 is a block diagram illustrating a failure reception system according to an embodiment of the present invention.

Referring to FIG. 1, the fault reception system may include a financial instrument 100, a mobile terminal 200, a financial instrument management server 300, and a call center 400.

1 illustrates a portable terminal 200 connected to the financial institution management server 300. However, the present invention is not limited thereto, and a plurality of portable terminals 200 may be connected to the financial institution management server 300, Lt; / RTI >

The failure reception system according to the present embodiment can receive the occurrence of the failure of the financial device and the content of the failure that occurred through the user's portable terminal.

The financial instrument 100 can detect the occurrence of a failure of the financial instrument and the failure information on the failure. For example, various obstacles such as a card jam at the time of entering and leaving a card, inability to withdraw cash, and a screen stop during a transaction may occur in a financial device.

The financial instrument 100 can collect fault information on the generated fault when the fault occurs. For example, the financial instrument 100 can detect failure information such as what kinds of failures occurred, the time at which the failure occurred, the number of the financial instrument 100 where the failure occurred, or transaction information at the occurrence of a failure.

According to one embodiment, the fault information includes a fault code that indicates the type of fault that occurred, a device number of the financial instrument 100, a fault occurrence time, a call center telephone number, a report acceptance email address, a URL address of a report acceptance web page, And the transaction information of the user at the occurrence of the failure.

The financial instrument 100 can generate the detected fault information using the QR code and display the QR code. The QR code may include images, digital data, etc., in addition to characters such as telephone numbers, Internet addresses, e-mail addresses, and the like. 3, a detailed description related to the QR code displayed on the financial instrument 100 is provided.

The portable terminal 200 can scan the QR code of the financial instrument 100 to the portable terminal of the user of the financial instrument 100 and read the QR code to obtain the fault information. For example, the portable terminal 200 can scan a QR code (Quick Response Code) displayed on the financial instrument 100 using a camera provided in the portable terminal 200. [

The portable terminal 200 can transmit the acquired failure information to the financial institution management server 300. [ The portable terminal 200 according to the present embodiment can transmit data to the financial institution management server 300 through a wired, wireless network, wired serial communication, or the like. The network may include the Internet, a LAN (Local Area Network), a Wireless LAN (Local Area Network), a WAN (Wide Area Network), a PAN (Personal Area Network)

According to one embodiment, the mobile terminal 200 can acquire the fault information of the financial instrument 100 through the application for receiving a fault, and perform the report acceptance of the fault to the financial instrument management server 300 .

First, the mobile terminal 200 can execute the disorder reception application downloaded to the portable terminal 200 and scan the QR code displayed on the financial instrument 100 using the QR code scanner of the fault reception application executed . The portable terminal 200 can read the scanned QR code and obtain fault information of the financial instrument 100. [ Then, the portable terminal 200 can transmit the obtained failure information to the financial institution management server 300. [

According to various embodiments, the obstacle reception app can extract some information from the acquired obstacle information and perform predetermined processing corresponding thereto.

According to one embodiment, the portable terminal 200 can extract the telephone number from the fault information. The portable terminal 200 can automatically attempt telephone connection to the telephone number corresponding to the extraction of the telephone number. Alternatively, the mobile terminal 200 may display a message asking whether to establish a telephone connection, and may attempt to manually establish a telephone connection according to the user's intention. For example, the extracted telephone number may be a call center telephone number for accepting a failure of a financial instrument.

If the telephone connection fails, the mobile terminal 200 may display the extracted telephone number for the user, or may retry the telephone connection according to the user's intention.

According to another embodiment, the portable terminal 200 can extract an e-mail address from the failure information. The portable terminal 200 can automatically send a report acceptance e-mail to the address of the corresponding e-mail in response to extraction of the e-mail address. Alternatively, the mobile terminal 200 may display a message asking whether or not to transmit the e-mail, and may send the e-mail manually according to the user's intention. For example, the extracted e-mail address may be a notification e-mail address.

According to another embodiment, when sending the notification acceptance e-mail from the portable terminal 200, the trouble information may be attached to the e-mail, and the trouble information may be transmitted to the financial device management server 300 together with the report acceptance.

According to another embodiment, the portable terminal 200 can extract the URL address from the failure information. The portable terminal 200 can provide a connection to the URL address in response to the extraction of the URL address. At this time, the web page of the report acceptance can be displayed by connection to the corresponding URL address. The web page of the report acceptance can be set to be automatically received by the connection, or it can be manually received according to the user's intention.

According to another embodiment, when accessing the web page of the report acceptance from the portable terminal 200, the trouble information can be uploaded from the web page, and the trouble information is transmitted to the financial institution management server 300 together with the report acceptance .

According to another embodiment, the portable terminal 200 can directly transmit the obtained failure information to the financial institution management server 300 without going through e-mail, web page, or the like.

The portable terminal 200 according to the present embodiment may be a personal computer (PC), a notebook computer, a mobile phone, a smart phone, a tablet, a PDA (personal digital assistant), a portable multimedia player ), A digital broadcasting terminal, a portable game terminal, navigation, and the like. Alternatively, the portable terminal 200 may be a wearable electronic device in various forms such as a smart watch, a smart glass, an electronic bracelet, an electronic bracelet, an electronic necklace, an electronic ring, and an electronic waistband. However, the present invention is not limited thereto, and the portable terminal 200 may include all information communication devices, multimedia devices, and application devices for transmitting and receiving data with the financial device management server 300.

The financial device management server 300 may store the failure information received from the portable terminal 200 in a database (DB). According to one embodiment, the financial institution management server 300 may extract the telephone number from the fault information and store the fault information in the database based on the telephone number.

Also, the financial institution management server 300 may transmit the failure information in response to the request of the failure information. For example, the financial device management server 300 can receive a request for failure information corresponding to a predetermined telephone number from the host device of the call center 400. [ At this time, the financial institution management server 300 searches for fault information corresponding to a predetermined telephone number out of the fault information stored in the database based on the telephone number included in the fault information, and stores the fault information corresponding to the predetermined telephone number To the host device of the call center (400).

The call center 400 can receive the occurrence of a fault from the user when a fault occurs while the automated teller machine is in use. When the occurrence of a failure of the financial instrument 100 is received through at least one of telephone connection, email reception, and web page reception, the call center 400 confirms the originating telephone number or extracts the telephone number included in the e-mail or web page . The call center 400 may transmit a request for failure information corresponding to the extracted telephone number to the financial device management server 300. [ The call center 400 can receive the fault information from the financial instrument management server 300 in response to the request of the fault information.

At this time, the call center 400 may be a receptionist's host device receiving an internet telephone call, receiving an e-mail or web page, or the call center 400 may include a communication system including a telephone and a host device .

2 is a block diagram illustrating a financial device according to an embodiment of the present invention.

The financial instrument 100 according to the present embodiment can be applied to the financial instrument 100 shown in FIG. The financial instrument 100 is a device for processing a financial transaction, and can detect failure information on the occurrence of the failure and the failure of the financial instrument 100.

In this specification, only the components related to the present embodiment will be described in order to prevent the characteristic of the present embodiment from being blurred. Therefore, it will be understood by those skilled in the art that other general-purpose components other than the components shown in FIG. 2 may be further included.

Referring to FIG. 2, the financial instrument 100 may include a fault detection unit 110, a QR code generation unit 120, a display unit 130, and a main processor 140.

The fault detection unit 110 detects the occurrence of a fault in the financial device 100 and the fault information on the fault. For example, the failure detection unit 110 can detect various faults such as a card jam at the time of card entry / exit, a failure to withdraw cash, a screen stop during a transaction, and the like. The failure detection unit 110 can collect failure information on the generated failure when a failure occurs. For example, the fault information includes a fault code indicating the type of fault that occurred, a device number of the financial instrument 100, a fault occurrence time, a call center telephone number, a report reception e-mail address, a URL address of a report reception web page, And the transaction information of the user of the city.

The QR code generator 120 generates the fault information detected by the fault detector 110 as a QR code. The QR code generation unit 120 generates a fault code indicating the type of the generated fault, a device number of the financial instrument 100, a fault occurrence time, a call center telephone number, a report reception e-mail address, a URL address of a report reception web page, At least one fault information of the user's transaction information at the time of occurrence can be contained in the QR code.

The display unit 130 displays a QR code on a screen displaying financial transaction information of the financial instrument 100. [ The display unit 130 according to the present embodiment may include an output device such as a display panel, a touch screen, a monitor, and the like, and a software module for driving them.

The main processor 140 controls the overall operation of the financial instrument 100. For example, the main processor 140 controls the failure detection unit 110 to detect information about the occurrence of the failure and the failure in the financial device 100, or controls the QR code generation unit 120 to perform the QR Or to control the display unit 130 to display the financial transaction information or the QR code.

The main processor 140 according to the present embodiment may correspond to at least one processor or may include at least one or more processors. Accordingly, the main processor 140 may be operated in the form embedded in other hardware devices such as a microprocessor or a general purpose computer system.

According to one embodiment, the financial instrument 100 may further include a media input / output unit 150. The media input / output unit 150 can draw in or out the medium. For example, the medium may be, but is not limited to, a bill, a check, a paper clip, or a gift certificate. The media input / output unit 150 may further include a sensor for determining whether or not the medium has been inserted or withdrawn.

According to one embodiment, the financial instrument 100 may further include a memory.

For example, the memory may include a failure detection program routine or instruction set, or a failure code or failure related information associated with a failure that may occur in the financial instrument 100. [ Further, the memory may store a program routine or a set of instructions for generating QR codes. The memory may further store program routines or instruction sets, or related data, associated with the processing of the financial service.

According to one embodiment, the memory may store the downloaded fault reception app.

The memory may be a hard disk drive (HDD), a read only memory (ROM), a hard disk drive (HDD), or the like. , A RAM (Random Access Memory), a flash memory, a memory card, and a solid state drive (SDD).

FIG. 3 shows a screen displayed by a financial instrument when a failure occurs in the financial instrument according to an embodiment of the present invention.

The financial instrument 100 according to the present embodiment can be applied to the financial instrument 100 shown in Figs. The display unit 130 and the media input / output unit 150 are shown in the financial device 100 shown in FIG.

The financial instrument 100 can detect the fault information on the occurrence of the fault and the fault of the financial instrument, generate the fault information using the QR code, and display the QR code. The portable terminal 200 can scan the QR code displayed on the display unit 130 of the financial instrument 100 using a camera included in the portable terminal 200. [

The QR code may include images, digital data, etc., in addition to characters such as telephone numbers, Internet addresses, e-mail addresses, and the like. Accordingly, in the financial instrument 100, the financial instrument 100 can obtain the fault information such as the type of the fault, the time at which the fault occurred, the number of the financial instrument 100 in which the fault occurred, It can be included in the QR code.

According to an exemplary embodiment, the QR code displayed on the display unit 130 of FIG. 3 includes a fault code, a device number of the financial instrument 100, a fault occurrence time, a call center telephone number, can do. According to the present embodiment, the portable terminal 200 that has scanned the QR code can read out the scanned QR code, extract the call center telephone number, and automatically telephone the call center.

According to another embodiment, the QR code of FIG. 3 may include a failure code, a device number of the financial instrument 100, a failure occurrence time, an e-mail address, and transaction information of a user when a failure occurs. According to the present embodiment, the mobile terminal 200 that has scanned the QR code can read the scanned QR code, extract the e-mail address, and automatically send the e-mail notification e-mail.

According to another embodiment, the QR code of FIG. 3 may include a fault code, a device number of the financial instrument 100, a fault occurrence time, a URL address, and transaction information of a user at the occurrence of a fault. According to the present embodiment, the portable terminal 200 that has scanned the QR code can read the scanned QR code, extract the URL address, and automatically display the web page of the report acceptance.

However, the present invention is not limited to this, and the financial instrument 100 may generate a QR code including various fault information related to the generated fault.

4 is a flowchart illustrating a method of receiving a fault according to an embodiment of the present invention. The flowchart shown in FIG. 4 consists of processes that are processed in a time-series manner in the failure reception system shown in FIG. Therefore, even if the contents are omitted from the following description, it can be understood that the contents described above with respect to the fault reception system shown in FIG. 1 also apply to the flowchart shown in FIG.

In step 401, the financial device 100 can detect the occurrence of a failure of the financial device and the failure information on the failure. For example, various obstacles such as a card jam at the time of entering and leaving a card, inability to withdraw cash, and a screen stop during a transaction may occur in a financial device.

In step 402, the financial instrument 100 may generate the fault information using a QR code. , A failure code indicating the type of failure that occurred, a device number of the financial device 100, a failure occurrence time, a call center telephone number, a report reception e-mail address, a URL address of a report reception web page, Of the transaction information.

In step 403, the financial instrument 100 may display the generated QR code on the screen of the financial instrument 100. [

In step 404, the portable terminal 200 can scan the QR code displayed on the financial instrument 100. [ For example, the portable terminal 200 can scan a QR code (Quick Response Code) displayed on the financial instrument 100 using a camera provided in the portable terminal 200. [

In step 405, the portable terminal 200 can read the QR code and obtain the fault information. According to one embodiment, the mobile terminal 200 can read the QR code through an obstacle reception application.

In step 406, the mobile terminal 200 may extract a telephone number from the acquired fault information. According to the embodiments, the portable terminal 200 can extract an e-mail address or a URL address from the failure information.

In step 407, the portable terminal 200 may attempt to establish a telephone connection to the extracted telephone number. For example, the portable terminal 200 may attempt to automatically or manually make a telephone connection to the telephone number corresponding to the extraction of the telephone number.

In step 408, the mobile terminal 200 may transmit failure information to the financial institution management server 300. [

In step 409, the financial device management server 300 may store the failure information in a database (DB). According to one embodiment, the financial institution management server 300 may extract the telephone number from the fault information and store the fault information in the database based on the telephone number.

In step 410, the financial device management server 300 may receive a request for failure information from the host device of the call center 400. [

In step 411, the financial device management server 300 may transmit the failure information to the host device of the call center 400 in response to the request for the failure information. For example, the financial institution management server 300 searches for fault information corresponding to a predetermined telephone number among the fault information stored in the database based on the telephone number included in the fault information, Information can be transmitted to the host device of the call center 400. [

Accordingly, the user can quickly and conveniently report the occurrence and occurrence of a fault using the fault reception system. In addition, from the viewpoint of providing financial services, it is possible to quickly and accurately receive the contents of the fault through the fault reception system, and it is possible to quickly and appropriately deal with the fault of the financial instrument.

While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not limited to the disclosed embodiments. That is, within the scope of the present invention, all of the components may be selectively coupled to one or more of them. In addition, although all of the components may be implemented as one independent hardware, some or all of the components may be selectively combined to perform a part or all of the functions in one or a plurality of hardware. As shown in FIG. The codes and code segments constituting the computer program may be easily deduced by those skilled in the art. Such a computer program can be stored in a computer-readable storage medium, readable and executed by a computer, thereby realizing an embodiment of the present invention. As the storage medium of the computer program, a magnetic recording medium, an optical recording medium, a carrier wave medium, or the like may be included.

Furthermore, the terms "comprises", "comprising", or "having" described above mean that a component can be implanted unless otherwise specifically stated, But should be construed as including other elements. All terms, including technical and scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. Commonly used terms, such as predefined terms, should be interpreted to be consistent with the contextual meanings of the related art, and are not to be construed as ideal or overly formal, unless expressly defined to the contrary.

The foregoing description is merely illustrative of the technical idea of the present invention, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents should be construed as falling within the scope of the present invention.

100: Financial equipment
200:
300: financial instrument management server
400: Call Center

Claims (10)

A financial instrument for detecting the occurrence of a fault of a financial instrument and fault information for the fault, generating the fault information by a QR code, and displaying the QR code;
The QR code of the financial instrument is scanned, the QR code is read to acquire the fault information, the fault information is transmitted to the financial institution management server, and a report on the occurrence of the fault is received by the host device of the call center A portable terminal; And
Storing the failure information received from the portable terminal in a database and receiving a failure information request related to the portable terminal from the host device of the call center, A financial institution management server for transmitting the financial institution information,
The mobile terminal extracts a call center telephone number from the fault information, and attempts to establish a call connection to the call center telephone number in response to the extraction of the call center telephone number. When the call connection fails, And displays the telephone number. delete The method according to claim 1,
Wherein the mobile terminal extracts an e-mail address of the call center from the fault information, and sends a report acceptance e-mail to the e-mail address corresponding to the extraction of the e-mail address. The method according to claim 1,
The mobile terminal extracts the URL address of the call center from the fault information, provides a connection to the URL address corresponding to the extraction of the URL address, and displays the web page of the report acceptance by the connection Disorder reception system. The method according to claim 1,
Wherein the fault information includes at least one of a fault code indicating a type of the generated fault, a device number of the financial instrument, a fault occurrence time, a call center telephone number, a report acceptance email address, a URL address of a report acceptance web page, Transaction information, and transaction information. The method according to claim 1,
The financial institution management server associates the fault information received from the portable terminal with the telephone number of the portable terminal and stores the fault information in the database based on the telephone number of the portable terminal. Reception system. The method according to claim 1,
The financial institution management server receives a request for failure information corresponding to the telephone number of the portable terminal from the host device of the call center, and transmits the failure information to the telephone of the portable terminal, based on the telephone number of the portable terminal, And transmits the fault information corresponding to the telephone number of the portable terminal to the host apparatus. delete delete Executing a fault reception application by the mobile terminal;
The mobile terminal scanning the QR code displayed on the financial device using the QR code scanner of the executed fault reception application;
Reading the QR code from the portable terminal to obtain fault information of the financial instrument;
The mobile terminal transmits the fault information to the financial institution management server and accepts the fault occurrence report to the host device of the call center;
The host device of the call center requesting the financial device management server for failure information related to the mobile terminal;
And transmitting the failure information related to the portable terminal to the host device of the call center,
The mobile terminal extracts a call center telephone number from the fault information and transmits the call center telephone number to the call center telephone number corresponding to the extraction of the call center telephone number, And displays the extracted call center telephone number when the telephone connection is unsuccessful.

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