KR101281846B1 - Smart front system - Google Patents

Abstract

PURPOSE: A smart front system is provided to facilitate efficient operation monitoring by enabling a manager to check records left out. CONSTITUTION: A smart front system includes a first display (10), a first camera (12), a second display (20), a second camera (22), a web server (30), and a database server (40). The first display confirms payment and performs a signature process when the payment is being progressed. The first camera photographs a client. The first camera photographs payment and signature operations. The second display checks a room situation and processes cash or card payment. The second camera photographs an operation history of a point-of-sale (POS) system and the payment. The web server executes a master table algorithm. The database server stores total data which is loaded by the web server. [Reference numerals] (AA) Internet (manager)

Description

Smart Front System {Smart Front System}

The present invention relates to a smart front system. More specifically, the first display and the first camera are arranged in the direction of the customer entering the front desk, and the second display and the second camera are arranged in the direction of the staff responding at the front desk to detect and detect the human body and face of the customer and the employee. By storing the time in real time in the database, managers can easily check the missing details in case of accidental or deliberately missing sales details, including customer entrance, front desk response, sound detection, product sales, payment, and amount. The manager operates the entire operation by setting the progress in the master table for each progression step and displaying the result code as a preset suspicious code when the payment or the amount is not proceeded despite the customer's entrance and front-facing. By checking only suspicious contents, efficient operation monitoring can be achieved. To a smart front system.

In the lodging establishment, when a guest enters the counter through the door, the guest pays the room charge by card or cash, and then guides the vacant room.

At this time, the staff arranged at the counter manages the operation history by listing the accommodation status and payment details of each room in the transaction book and the like at that time. The manager of the lodging establishment confirms the sales and operation history for a certain period based only on the transaction book prepared by the counter staff. Therefore, if the counter staff accidentally misses or intentionally misses the sales, it is difficult for the manager to catch the details.

If a counter employee deliberately misses sales and attempts to steal and embezzle, managers may install CCTVs on the counter to supervise the management.However, the counter's entry and transaction history can be matched one-on-one with only the CCTV screen. Checking one by one is not only cumbersome, but also has a problem of being almost impossible.

On the other hand, there are some programs that manage the room management and payment history by introducing a POS system.However, if the counter staff intentionally misses the sales, the record is not left in the POS system. There is a limit to doing so.

Therefore, if an employee placed at the counter misses sales by mistake or intention, the manager can easily capture the missing list and develop a technology to transparently manage and supervise transactions occurring at the front desk. The need arises.

The present invention has been devised to solve the above problems, in particular, if the sales history is missed by the employee's mistakes or intentionally, the manager can easily check the missing details, the manager checks only the details of the contents of the operation The aim is to provide a smart front system that enables efficient operational monitoring.

In order to achieve the above object, the smart front system according to the present invention comprises: a first display arranged in a direction of a customer of the front to allow a customer entering the front to check payment details and to perform a signature when paying a card; A first camera provided at one side of the first display and disposed in a direction of a customer to detect a human body and a face of a customer entering the front desk and photographing a payment and a signature operation; A second display arranged in the direction of the front desk staff so as to check the current state of the room and perform payment processing by cash or card; A second camera provided at one side of the second display and disposed in the direction of the employee to detect a human body and a face of the employee working at the front desk, and to photograph operation details and payment processing details of the second display; A web server that mounts and operates a program for providing a service displayed on the first display and the second display; And a database server storing all data loaded from the web server.

In addition, the other side of the second display is provided with a microphone sensor can detect the voice of the employee and store in the database server.

In addition, the web server is executed a master table algorithm including a customer entry, front response, sound detection, product sales, payment, amount, result code items, the master table algorithm of the customer from the first camera when entering the customer If the human body and face is detected, set up the customer's entrance to OK.If the human body and face of the employee is detected from the second camera during front response, the front response part is set to OK, and the sound detection part is set to OK when detecting the sound. And when the product is sold, the product sales portion can be set to OK, and the payment portion can be set to OK.

In addition, in the master table algorithm, when the customer entry and the front reception part are set to OK, and either one of the payment part or the monetary part is set to NO, it may be displayed on the result code as a preset suspicious code.

In addition, the master table may be provided as an operation monitoring list for the administrator so that only the administrator can access it.

According to the present invention, the first display and the first camera are disposed in the direction of the customer entering the front desk, and the second display and the second camera are disposed in the direction of the employee responding at the front, thereby detecting and detecting the human body and face of the customer and the employee. By storing the time in a database in real time, the manager can easily check the missing details in case of sales mistakes are missed by the employee's mistake or intention.

In addition, according to the present invention, whether or not to set up the progress in the master table for each series of steps including the customer entrance, front reception, sound detection, product sales, payment, amount, etc. Alternatively, if the amount of money has not been progressed, the result can be displayed in the result code as a preset suspicious code, so that the manager can check the suspicion of the entire operation, thereby enabling efficient operation monitoring.

1 is a block diagram of a smart front system according to a preferred embodiment of the present invention,
2 is a view for explaining a master table algorithm of the smart front system according to an embodiment of the present invention,
3 is a view showing a screen of the first display when the customer enters,
4 is a diagram illustrating a screen of a second display during front reception;
5 is a diagram illustrating a screen of a second display when sound is detected;
6 is a diagram illustrating a screen of a second display at the time of product sale and payment;
7 is a diagram illustrating a screen of a first display when an amount is paid;
8 is a diagram showing an example of a master table for which a result code is calculated;
9 is a diagram illustrating an operation monitoring list screen for an administrator.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the drawings, the same reference numerals are used to designate the same or similar components throughout the drawings. In the following description of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear. In addition, the preferred embodiments of the present invention will be described below, but it is needless to say that the technical idea of the present invention is not limited thereto and can be variously modified by those skilled in the art.

1 is a block diagram of a smart front system according to a preferred embodiment of the present invention.

Smart front system according to a preferred embodiment of the present invention, referring to Figure 1, the first display 10, the first camera 12, the second display 20, the second camera 22, a web server ( 30), and database server 40.

The first display 10 allows the customer entering the front desk to check the payment details and to sign the card at the time of payment. To this end, the first display 10 may be implemented in the form of a touch screen. The first display 10 is arranged in the customer direction.

The first camera 12 is provided on one side of the first display 10 to photograph an impression of a customer entering the front, and to photograph a payment and a signature operation. To this end, the first camera 12 is arranged in the direction of the customer.

The second display 20 allows the employee arranged at the counter of the front to grasp the current state of the room and make a payment by cash or card. The second display 20 is operated in conjunction with a point of sales (POS) system, and when a customer enters, the employee checks the currently available room in real time and displays the room as an empty room when the customer leaves. do.

The second camera 22 is provided on one side of the second display 20, photographing the staff working at the front counter, and photographing the POS system operation history and payment processing details. To this end, the second camera 22 is arranged in the direction of the employee.

Although not shown, the front desk staff may be provided with a microphone for customer service, a card terminal for card payment, and an electronic safe box for processing a balance when making a cash payment. In the case where a microphone for receiving a guest is provided, it is preferable to store the sound source stored through the microphone in the database server 40 so that it can be utilized in managing the master table algorithm in the future (see FIG. 2).

In addition, by using the first camera 12 and the second camera 22 to detect the human body and face of the customer and employee, respectively, an infrared sensor is installed around the first camera 12 and the second camera 22. It is also possible to further improve the detection function.

The web server 30 mounts and operates a program for providing a service such as payment, signature, etc. of the customer displayed through the first display 10, and pays cash or card displayed through the second display 20, This part is equipped with a program to provide services such as room management.

In addition, the web server 30 provides data related to customer payment history, signature details, and the like on the first display 10 and employee payment processing and room management on the second display 20 to the database server 40 in real time. Save as. In addition, the web server 30 stores the data photographed through the first camera 12 and the data photographed through the second camera 22 in the database server 40 in real time.

Web server 30 is a store staff front management module, customer display and payment module, employee sales and payment check manager module, real-time sales confirmation manager module, smart device based manager module, web server relay module, database query verification module, video Streaming module, card payment management analysis module, and the like.

The database server 40 stores all data loaded by the web server 30.

2 is a view for explaining a master table algorithm of the smart front system according to an embodiment of the present invention.

In order to check and verify the transaction history, the store staff front operation module, the customer display and payment module, the employee sales and duty check manager module, and the video streaming module are provided.

Referring to FIG. 2, the master table algorithm configures an event generated during a transaction in the front in a table structure to manage specific transaction contents. The first camera 12 and the second camera 22 are used to store a video from the transaction occurrence time to the transaction completion time in the database server 40.

The administrator checks the video stored in the database server 40 only suspicious details of the result code level 1 to 5 to efficiently manage and operate.

For example, at level 1, a customer enters, an employee responds at the front desk, and an employee's sound source (for example, a micro guest) is detected, but the product sales (rooms, accommodations, etc.) It may be set when the amount or the like is not confirmed.

Level 2 may be set when a customer enters, an employee responds at the front desk, an employee's sound source (for example, when responding to a micro guest) is detected and sold to the product, but the payment details and amount are not confirmed. .

This is an item that the front desk staff may suspect that they have accidentally missed their sales.

All data of the master table algorithm is stored in the database server 40 through the web server 30, so that the staff is not accessible from the front.

3 is a diagram illustrating a screen of a first display when a customer enters the office.

Referring to FIG. 3, a face of a customer is detected from a first camera provided at one side of a first display, and a detection time is stored in a database server. In addition, OK is set in the customer entry portion of the master table, and video recording is started through the first camera.

FIG. 4 is a diagram illustrating a screen of the second display during front response.

Referring to FIG. 4, a face of an employee is detected from a second camera provided at one side of a second display, and a detection time is stored in a database server. In addition, OK is set up in the front reception portion of the master table, and video recording is started through the second camera.

5 is a diagram illustrating a screen of a second display when sound is detected.

Referring to FIG. 5, a microphone sensor provided on the other side of the second display detects sound, and a detection time is stored in a database server. In addition, OK is set in the sound detection portion of the master table.

FIG. 6 is a diagram illustrating a screen of a second display when selling and paying for a product.

Referring to FIG. 6, when a product sale is input by using the POS system of the second display, information of a product to be sold (loan / accommodation, etc.) is stored in a database server, and OK is set up in the product sale portion of the master table. At this time, the first camera and the second camera are in the process of recording video.

Referring to FIG. 6, when the payment input (card payment, cash receipt) is performed using the POS system of the second display, the payment time and payment method (card / cash) are stored in the database server, and the payment portion of the master table is stored. OK is set up. At this time, the first camera and the second camera are in the process of recording video.

7 is a diagram illustrating a screen of a first display when an amount is paid.

Referring to FIG. 7, the payment details are announced on the first display screen and a signature is performed using the screen touch function. The payment signature and payment amount are stored in the database server, and OK is set up in the amount portion of the master table.

8 is a diagram illustrating an example of a master table for which a result code is calculated.

Referring to FIG. 8, the result codes are extracted according to the result code calculation criteria and stored in the database server, and codes (levels 1 to 7) are set up in the master table result code part. In addition, video recording contents of the first camera and the second camera are transmitted to the streaming server.

9 is a diagram illustrating an operation monitoring list screen for an administrator.

Referring to FIG. 9, the monitoring list for the administrator is provided based on the result code, but the employee has no access and only the administrator can access and monitor the remote server. At this time, the administrator only needs to check the video recorded through the first camera and the second camera selectively only the code (for example, levels 1 to 5) suspected in the result code.

For example, an administrator may remotely access and monitor a server using a smart device such as a smartphone.

As described above, according to the present invention, only suspicious contents are checked, so that efficient operation monitoring can be achieved.

The smart front system according to the present invention can be widely applied to all stores using the POS system in addition to the lodging facilities such as motels, inns, and hotels.

It will be apparent to those skilled in the art that various modifications, substitutions and substitutions are possible, without departing from the scope and spirit of the invention as disclosed in the accompanying claims. will be. Accordingly, the embodiments disclosed in the present invention and the accompanying drawings are not intended to limit the technical spirit of the present invention but to describe the present invention, and the scope of the technical idea of the present invention is not limited by the embodiments and the accompanying drawings. . The protection scope of the present invention should be interpreted by the following claims, and all technical ideas within the equivalent scope should be interpreted as being included in the scope of the present invention.

10-First Display 12-First Camera
20-Second Display 22-Second Camera
30-Web Server 40-Database Server

Claims (5)

A first display arranged in the direction of the customer at the front desk to allow the customer entering the front desk to check the payment details and to perform a signature at the time of card payment;
A first camera provided at one side of the first display and disposed in a direction of a customer to detect a human body and a face of a customer entering the front desk and photographing a payment and a signature operation;
A second display arranged in the direction of the front desk staff so as to check the current state of the room and perform payment processing by cash or card;
A second camera provided at one side of the second display and disposed in the direction of the employee to detect a human body and a face of the employee working at the front desk, and to photograph operation details and payment processing details of the second display;
A web server that mounts and operates a program for providing a service displayed on the first display and the second display; And
Database server for storing all data loaded from the web server
Lt; / RTI >
The other side of the second display is provided with a microphone sensor detects the voice of the employee and stores in the database server,
The web server performs a master table algorithm including items of customer entrance, front desk response, sound detection, product sales, payment, amount, and result code.
The master table algorithm sets up the customer entrance part as OK when the human body and the face of the customer are detected from the first camera when entering the customer, and sets the front response part when the human body and the face of the employee are detected from the second camera when the front camera is detected. Smart setup system, characterized in that the setup to the OK, the sound detection part is set to OK when the sound is detected, the product sales part is set to OK when the product is sold, and the payment part is set to OK when the product is paid. delete delete The method of claim 1,
In the master table algorithm, the customer entrance and the front reception part are set to OK, and when any one of the payment part or the monetary part is set to NO, the smart front is displayed on the result code as a preset suspicious code. system. 5. The method of claim 4,
The master table is a smart front system, characterized in that provided as a manager operating monitoring list to be accessible only to the administrator.

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