KR101188687B1 - Agency service management system with enhanced safety - Google Patents

Abstract

The present invention relates to a reliable service agent service management system with enhanced safety.
The present invention provides a certificate authority server that stores information on the agent, including the insurance agent information of the service agent provided by the service agent, the insurance agent provided by the service agent subscribed to the insurance specified by the certification body, the customer Receiving work service request information through a terminal, generating a list of work agents located within a preset range based on the location information of the customer terminal, and the verification authority server to verify the work agents included in the list It is configured to include a service server for requesting, the certification authority server is characterized in that for transmitting the service agent information of the business agents included in the list requested through the service server to the customer terminal and the service server.
According to the present invention, since the customer can be provided with information on the agent directly from the certification body, such as a trusted accredited certification body, the customer's reliability of the agency service and the quality and safety of the agency service significantly improved. It is effective.

Description

Safer Agencies Service Management System with Enhanced Safety {AGENCY SERVICE MANAGEMENT SYSTEM WITH ENHANCED SAFETY}

The present invention relates to a reliable service agent service management system with enhanced safety. More specifically, the present invention enables the customer to be provided with information on the business agent directly from a certification body, such as a trusted certification body, thereby improving the customer's reliability of the business service and the quality and safety of the business service. It relates to a reliable business agency service management system with enhanced safety that can be greatly improved.

According to the recent advancement and complexity of society, modern man is required to handle various tasks in limited time in daily life. Such a task may be a task of an individual or a task of a company to which the individual belongs.

As reflecting the recent situation, business agency services that perform various types of tasks on behalf of customers have emerged one after another.

However, in general, a business service provider that provides such a business service service is often a small business founded with a small amount of capital, there is a problem that customers can not use these services in peace.

In one example, there is a problem with a goods delivery service.

That is, with the recent expansion of the logistics market, the number of customers using goods delivery services, such as quick service and courier service, is increasing.

However, according to the law, the commodity delivery business can be started with only a small amount of capital, and many companies with a small amount of capital have become inseparable. As a result, price competition intensifies and the business environment of the commodity delivery companies worsens, resulting in delayed delivery of goods and There are many problems such as damage, insurance disputes due to uninsured.

In particular, since the contractual relationship is established between commodity delivery service providers and commodity delivery service providers in the form of one-time jobs or subcontracting, it is difficult for a small service company to properly manage the delivery service goods. There is a problem.

In addition, due to frequent turnover of goods delivery technicians, service providers are having difficulty in collecting and managing information on the goods delivery technicians to which they belong. This lack of management leads to a decrease in quality of service to customers. There is this.

In another example, there is a problem with a surrogate operation service.

In other words, as the number of self-driving drivers increases and drunk driving increases depending on the social atmosphere tolerant of drinking, police campaigns to strengthen the crackdown and continue to prevent drunk driving are being developed. According to this social atmosphere, many people are using a surrogate driving service when normal driving is not possible due to drinking, physical problems, etc. As a result, the surrogate driving market is rapidly growing.

However, as the legal driving business is classified as free industry, it is possible to start a business with only a small amount of capital, and many small companies with small capital have become inseparable. There are social problems such as non-compliance with traffic laws and fare bills, uninsured insurance and insurance disputes such as signal violations and central line violations.

The activation of surrogate operation service has the net function of reducing social cost due to drunk driving and the inverse function of generating new loss cost due to insufficient regulation of surrogate operation service market. The government's regulatory proposal aims to cultivate the surrogate operation market in the undermarket to create safety for users, to generate profits for surrogate operation service providers, and to impose fair taxation through the implementation of taxation infrastructure, but the system infrastructure for regulation is insufficient. The situation is suffering.

In particular, because the surrogate driving service mainly serves users who do not have a normal judgment due to drinking at night, it is common for a customer who is a user to always have a threat of personal safety or a concern about safe operation. Therefore, it is urgently required to solve these problems related to the surrogate operation service to provide security to the psychological aspect to the customer and to improve the quality of the service actually provided. This need is even more urgent if the client is female.

As described above, there is an urgent need for a method of allowing the customer to use the agency service with confidence by providing the customer with trust and improving the quality of the service.

The present invention is to improve the customer's reliability of the agency service by allowing the customer using the agency service to be provided with information about the agent directly from a certification body, such as a trusted certification body. .

In addition, the technical task is to improve the quality and safety of the agency service by allowing the pool of personnel for the agents to be managed by a certification body such as an accredited certification body.

In order to solve the above problems, the security service agent service management system with enhanced safety according to an aspect of the present invention is provided by a service agent terminal possessed by a service agent who subscribes to the designated insurance company of the insurance company designated by the certification body, provided by the insurance company. Receives the agency service request information through the certification authority server, which stores the agent information including the insurance agent's insurance information, and the customer terminal, and based on the location information of the customer terminal, A service server for generating a list and requesting the certification authority server to verify the business agents included in the list, wherein the certification authority server is included in the list requested through the service server. Representation of the agent information of the agents and the customer terminal and the book It characterized in that it sent to the switch server.

Safe and reliable service agent service management system according to an aspect of the present invention is a service agent terminal possessed by a service agent subscribed to the designated insurance company of the insurance company designated by the certification body, the service including insurance information of the service agent Receives the agency service request information through the insurance company server and the customer terminal that stores the agent information, generates a list of business agents located within a predetermined range based on the location information of the customer terminal, the tasks included in the list And a service server requesting the certification authority for verification of the agents, wherein the certification authority receives a verification request for the business agents from the service server, and receives the verification information for the business agents. Request the transfer to the insurer server, the insurer server Business agent for the transmission of information received from the business agent characterized in that it sent directly to the customer terminal and the service server.

The certification authority server or the certification authority is characterized in that for transmitting the agent information in a multimedia messaging service (MMS) method.

The agency information transmitted by the certification authority server or the certification authority to the customer terminal and the service server may include at least photograph information, name information, phone number information, and insurance subscription information of the service agent.

The agency information transmitted by the certification authority server or the certification authority to the customer terminal and the service server may include unique identification number information previously assigned to the service agent by the certification authority.

The service server receives the service agent selection information from the client terminal receiving the service agent information from the certification authority server or the certification authority, and transmits the telephone number information of the service agent terminal possessed by the selected service agent to the customer terminal. And transmitting the telephone number of the customer terminal to the work agent terminal possessed by the selected work agent.

The service server may include a service reception server for receiving business service request information including location information of the customer terminal through the customer terminal, and a list of business agents located within a preset range based on the location information of the customer terminal. Representation agent server for generating, verification request server for requesting the certification authority server or the certification authority to verify the verification agents included in the list and the agency information from the certification authority server or the certification authority Receives the service agent selection information from the received customer terminal, and transmits the phone number information of the service agent terminal possessed by the selected business agent to the customer terminal, and the business agent possessed by the selected business agent To the terminal It characterized in that it comprises a service connection server.

The certification body is characterized in that the official certification authority.

The transmission of the agent information to the customer terminal is characterized in that made in real time.

According to the present invention, since a customer using a service agent service can be provided with information on the service agent directly from a certification authority such as a trusted certification body, the reliability of the customer for the service agent service is improved. .

In addition, it is possible to improve the quality and safety of the agency service by allowing the pool of personnel for the agency to be managed by a certification body such as an accredited certification body.

FIG. 1 is a diagram illustrating a system for managing security service for enhanced safety according to a first embodiment of the present invention.
2 is a diagram illustrating an example of a configuration of a service server included in the first embodiment of the present invention.
3 is a view for explaining the detailed operation of the security service agent service management system with enhanced safety according to the first embodiment of the present invention.
4 is a view for explaining a specific operation of the security service agent service management system with enhanced safety according to the second embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is a diagram illustrating a system for managing security service for enhanced safety according to a first embodiment of the present invention.

Referring to FIG. 1, the safety service agent service management system with enhanced safety according to the first embodiment of the present invention includes a customer terminal 10, 11, 12, a service agent terminal 20, a certification authority server 30, and the like. It is configured to include a service server 40.

The customer terminals 10, 11, and 12 are terminals possessed by a customer requesting a business service.

For example, the customer terminals 10, 11, and 12 may be an intelligent terminal such as a mobile communication terminal, a PDA, a smart phone, etc. possessed by the customer, and may be a terminal capable of wireless mobile communication, and through wireless data communication. Receives the agency service request information including their location information from the customer and transmits to the service server 40 to be described later, receives the agency information provided by the certification authority server 30, by referring to the agency information Receives telephone number information of the service agent finally selected by the customer from the service server 40. When the customer terminal 10 is an intelligent terminal such as a smart phone, the customer may use an application on the customer terminals 10, 11, and 12 to use a service agent service more conveniently using this application.

The service agent terminal 20 is a terminal possessed by a service agent who subscribes to the designated insurance company of the insurance company designated by the certification authority.

A business agent is defined as a person who performs various tasks of the client who is his or her client.

As one example, the service agent may be a surrogate driver who provides a surrogate operation service to a customer.

As another example, the service agent may be an item deliverer providing a quick service or a courier service to a customer.

The service agent terminal 20 may also be an intelligent terminal such as a mobile communication terminal, a PDA, a smartphone, or the like, and may be a mobile terminal capable of wireless mobile communication. The service server 40 may be connected to the service server 40 through wireless data communication. Receives the service information request service including the location information of the customer transmitted from the) and the phone number information of the customer of his choice to provide to the service agent.

In the certification authority server 30, a database is stored in which information on agent information including insurance subscription information of a service agent provided by an insurance company is stored.

For example, the certification body may be a credible institution that can maintain a neutral position between a customer who uses a service agent and a service agent that provides a service agent, and may be a public certification body or a private certification body. . In other words, the certification body may not be a national institution that has already gained public credibility, a prominent non-profit organization or a non-profit organization, but may be a for-profit organization that has secured customer trust through continuous public relations activities.

In the present invention, by increasing the reliability of the customer to the agency service through the manner in which the certification authority trusted by the customer collects, stores and directly provides the customer information to the customer, the pool of personnel for the agents Management can improve the quality and safety of agency services.

As will be described later with reference to Figure 3, the certification authority server 30 directly transmits the service agent information of the requested agents through the service server 40 to the customer terminal 10 and the service server 40.

For example, the certification authority server 30 may be configured to transmit the agent information to the customer terminal 10 and the service server 40 in a multimedia messaging service (MMS) manner. As described above, when the work agent information is transmitted by the MMS method, since the image information such as the picture information of the work agent can be transmitted to the information to be transmitted, the quality of information provided to the customer can be improved.

For example, the agent information transmitted by the certification authority server 30 to the customer terminal 10 and the service server 40 is configured to include at least the photo information, the name information, the telephone number information, and the insurance information of the agent. Can be. In this way, the customer can easily identify the identity of the business agent arriving at the actual service provider using the received photo information.

In addition, for example, the service agent information transmitted from the certification authority server 30 to the customer terminal 10 and the service server 40 may be configured to include unique identification number previously assigned to the service agent by the certification authority. That is, the business agent issues an identification card or a unique identification number or an identification card containing a unique identification number that can identify the business agent in advance from the certification authority, and the customer receives the unique identification number received and the uniqueness presented by the service agent at the service provider. By comparing the identification numbers, it is possible to easily identify the identity of the agent arriving at the service provider.

The service server 40 receives the agency service request information through the customer terminal 10, generates a list of business agents located within a preset range based on the location information of the customer terminal 10, and includes the list in the list. It performs the function of requesting the certification authority server 30 for the verification of the authorized business agents.

To perform this function, for example, as shown in FIG. 2, the service server 40 may include a service reception server 410, a business agent search server 420, a verification request server 430, and a service connection server ( 440 may be configured to include.

The service reception server 410 is a means for receiving the agency service request information including the location information of the customer terminal 10 through the customer terminal 10.

The business agent search server 420 is a means for generating a list of business agents located within a preset range based on the location information of the customer terminal 10.

The verification request server 430 is a means for requesting the certification authority server 30 to verify the business agents included in the list.

The service connection server 440 receives the agent selection information from the customer terminal 10 that has received the agent information from the certification authority server 30, and the phone number information of the work agent terminal 20 possessed by the selected agent It is a means for transmitting to the customer terminal 10, and transmits the telephone number of the customer terminal 10 to the work agent terminal 20 possessed by the selected work agent.

Hereinafter, with reference to FIG. 3 will be described a specific operation flow of the security service agent service management system with enhanced safety according to the first embodiment of the present invention.

That is, referring first to step S10, the customer transmits the agency service request information to the service server 40 through the customer terminal (10).

Next, referring to step S20, the service server 40 requests the verification authority server 30 to verify the work agents.

Next, referring to step S40 and step S50, the certification authority server 30 transmits the work agent information for the work agents directly to the customer terminal 10 and the service server 40.

Next, referring to step S60, the customer selects a work agent through the customer terminal 10 and transmits work agent selection information to the service server 40.

Next, referring to step S70, the service server 40 transmits the telephone number information of the work agent terminal 20 possessed by the selected work agent to the customer terminal 10.

Next, referring to step S80, the service server 40 transmits the telephone number of the customer terminal 10 to the work agent terminal 20 possessed by the selected work agent.

4 is a view for explaining a specific operation of the security service agent service system with enhanced safety according to the second embodiment of the present invention.

Since the system configuration of the second embodiment of the present invention is the same as that of the first embodiment, it will be described below with reference to Figs. Describe the agency service management system.

Referring to Figures 1 and 4, the safety management agent service management system with enhanced safety according to the second embodiment of the present invention customer terminal (10, 11, 12), agency agent 20, insurance company server 50 And a service server 40).

The service agent terminal 20 is a terminal possessed by a service agent who subscribes to the designated insurance company of the insurance company designated by the certification authority 31.

The insurance company server 50 is constructed with a database that stores the information of the agent, including the insurance agent information of the work agent is built.

The service server 40 receives the agency service request information through the customer terminals 10, 11, and 12, and lists the business agents located within a preset range based on the location information of the customer terminals 10, 11, and 12. Create and request the certification body to verify the business agents included in this list.

The certification body receives a verification request for business agents from the service server 40, requests the insurance company server 50 to transmit business agent information to the business agents, and the business agent received from the insurance company server 50. Business agent information for the customer directly to the terminal (10, 11, 12) and the service server 40. This function of the certification authority 31 can be implemented through a program without using a separate certification authority server 30 as in the first embodiment.

Hereinafter, with reference to FIG. 4 will be described a specific operation flow of the security service agent service management system with enhanced safety according to the second embodiment of the present invention.

That is, referring first to step S10, the customer transmits the agency service request information to the service server 40 through the customer terminal (10).

Next, referring to step S20, the service server 40 requests the verification authority 31 to verify the business agents.

Next, referring to step S31, the certification authority requests the insurance company server 50 to transmit the service agent information for the service agents stored in the database of the insurance company.

Next, referring to step S32, in response to a request from the certification authority 31, the insurance company server 50 transmits the agent information to the certification authority 31.

Next, referring to step S40 and step S50, the certification authority 31 transmits the work agent information for the work agents directly to the customer terminal 10 and the service server 40.

Next, referring to step S60, the customer selects a work agent through the customer terminal 10 and transmits work agent selection information to the service server 40.

Next, referring to step S70, the service server 40 transmits the telephone number information of the work agent terminal 20 possessed by the selected work agent to the customer terminal 10.

Next, referring to step S80, the service server 40 transmits the telephone number of the customer terminal 10 to the work agent terminal 20 possessed by the selected work agent.

As described in detail above, according to the present invention, since the customer using the service agent service can be directly provided with information on the service agent from a certification body such as a trusted certification body, the customer's reliability of the service agent service Has the effect of improving.

In addition, it is possible to improve the quality and safety of the agency service by allowing the pool of personnel for the agency to be managed by a certification body such as an accredited certification body.

Although the preferred embodiments of the present invention have been disclosed for illustrative purposes, those skilled in the art will appreciate that various modifications, additions and substitutions are possible, without departing from the scope and spirit of the invention as disclosed in the accompanying claims. In addition, it is obvious that any person skilled in the art may make various modifications and imitations without departing from the scope of the technical idea of the present invention.

10: customer terminal
20: agent terminal
30: Certificate Authority server
31: Certification Body
40: service server
50: insurance company server
410: service reception server
420: Agent Search Server
430: validation request server
440: Service Connection Server

Claims (9)

In the reliable business agency service management system with enhanced safety,
A service agent terminal possessed by a service agent who is insured by the insurance company designated by the certification body;
A certification authority server that stores information on agent information including insurance subscription information of a service agent provided by the insurance company;
Receiving business service request information through a customer terminal, generating a list of business agents located within a predetermined range based on the location information of the customer terminal, and verifying the business agents included in the list to the certification authority Includes a service server making a request to the server,
The certification authority server transmits the agent information of the service agents included in the list requested through the service server to the customer terminal and the service server,
The service server
Receiving the service agent selection information from the customer terminal received the service agent information from the certification authority server,
Transmit the phone number information of the work agent terminal possessed by the selected work agent to the customer terminal,
Transmitting the telephone number of the customer terminal to the work agent terminal possessed by the selected work agent;
The certification body is an accredited certification body,
The security agent service management system with enhanced safety, characterized in that the transmission of the agent information to the customer terminal is made in real time. In the reliable business agency service management system with enhanced safety,
A service agent terminal possessed by a service agent who is insured by the insurance company designated by the certification body;
An insurance company server that stores agent information including insurance insurance information of the agent; And
Receiving work service request information through a customer terminal, generating a list of business agents located within a predetermined range based on the location information of the customer terminal, and verifying the business agents included in the list to the certification authority Includes a service server making a request to
The certification authority receives a verification request for the business agents from the service server, requests the insurance company server to transmit the business agent information for the business agents, and sends the business agents received from the insurance company server. Transfers the agent information directly to the customer terminal and the service server,
The service server
Receiving the service agent selection information from the customer terminal received the service agent information from the certification authority,
Transmit the phone number information of the work agent terminal possessed by the selected work agent to the customer terminal,
Transmitting the telephone number of the customer terminal to the work agent terminal possessed by the selected work agent;
The certification body is an accredited certification body,
The security agent service management system with enhanced safety, characterized in that the transmission of the agent information to the customer terminal is made in real time. The method according to claim 1 or 2,
The certification authority server or the certification authority is characterized in that the transmission of the agent information to the MMS (Multimedia Messaging Service) method, security-enhanced business agency service management system. The method according to claim 1 or 2,
The agency information transmitted by the certification authority server or the certification authority to the customer terminal and the service server includes at least photo information, name information, telephone number information, and insurance subscription information of the service agent. Enhanced security agency service management system. The method according to claim 1 or 2,
The agency information transmitted by the certification authority server or the certification authority to the customer terminal and the service server includes unique identification number information previously assigned to the service agent by the certification authority. Agency service management system. delete The method according to claim 1 or 2,
The service server
A service reception server for receiving the service representative service request information including the location information of the customer terminal through the customer terminal;
A business agent search server for generating a list of business agents located within a preset range based on the location information of the customer terminal;
A verification request server for requesting verification to the certification authority server or the certification authority for the business agents included in the list; And
Receive business agent selection information from the client terminal receiving the service agent information from the certification authority server or the certification authority, transmits the phone number information of the service agent terminal possessed by the selected business agent to the customer terminal, the customer And a service connection server for transmitting the telephone number of the terminal to the work agent terminal possessed by the selected work agent. delete delete

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