KR100869924B1 - System and method for providing real time answering service by using communication media capable of transmitting and receiving data and voice - Google Patents

Abstract

A method for providing real-time answer service using bidirectional data and voice communication is provided to enable a user to receive an answer in short time for the user's question through the bidirectional communication system. A user's question is inputted through Internet, mobile communication or voice phone(S110). The question is delivered to the answerer's terminal(S102). If the answerer selects the question information, the system searches answer information and sends the information to the answerer's terminal(S103). The selected answer is transmitted to the evaluator's terminal and the best answer among the evaluated answers is transmitted to the question input user(S104).

Description

System and method for providing real time answering service by using communication media capable of transmitting and receiving data and voice}

The present invention relates to a real-time answering system and a providing method using a communication medium capable of transmitting and receiving two-way data and voice, and more specifically, when a general user asks a question through a communication medium, a user accesses a specific server to answer a question. The present invention relates to a real-time answering system using a communication medium capable of transmitting and receiving two-way data and voice for providing an answer in real time. The real time here means a time of not more than 3 minutes to 5 minutes, the maximum 15 minutes depending on the content of the question.

In general, as the Internet becomes active, the Internet is gradually becoming a central means of receiving information.

Although the information retrieval through the Internet has the advantage of easy information acquisition, too much information is provided without a separate verification process, which cannot guarantee the reliability of the information and is desired for those who do not use the Internet properly. There is a problem that it takes a long time to acquire a.

In addition, a conventional method of receiving information through the Internet includes a method of receiving information through a search engine or an information providing site and a method of utilizing an answer board existing in an Internet site.

Among them, the service that allows other users to answer questions they have about all subjects is typical of Naver Knowledge Service on the web.

The intellectual service is provided as a service method in which a user accesses a specific homepage and asks a question to other users accessing the specific homepage to answer the question. In a mobile communication terminal, a Naver intellectual service is provided through a WAP (Wireless Application Protocol). Is being provided.

However, the intellectual service as described above has a problem in that it takes a lot of time to search for information while visiting various sites, and even in this process, the desired information is not provided.

In addition, the service is not only inconvenient to use because it has to describe a variety of search terms, but rather as a service that finds the answer that is most similar to your question in the stored questions / answers rather than a service that receives answers in real time. There is a drawback that you cannot receive the answers to the questions you want in real time.

As another conventional technology, there is a patent publication No. 2002-0044919 relating to a method for providing an open question and answer service using the Internet. The prior art is a method in which a plurality of respondents answer questions of a questioner, and the questioner selects and answers the answer among them. However, such a conventional service is not only able to guarantee the correctness of the provided answer, but also has a limitation in that the questioner cannot obtain accurate information when the questioner cannot determine the correct answer. In addition, since the prior art always requires a connection to the Internet to ask a question and get an answer, a considerable time is required, and thus there is a limit in that it cannot provide a real-time service as in the present invention.

In order to solve the above problems, the present invention provides a user with a questionnaire using a communication medium capable of transmitting and receiving data and voice between the two parties so that the user can receive the correct answer in a short time within a few minutes. It is an object of the present invention to provide a real-time answering system and a providing method using a communication medium capable of transmitting and receiving data and voice between both parties. In addition, the present invention provides an answer that is evaluated as the correct answer of the answer information in order to provide an accurate answer, provides the previous question and answer content of the questioner terminal so that the answerer can write the correct answer, the specific answerer terminal trusted by the questioner And one-to-one answers.

In order to achieve the above object, a method for providing a real-time answer using a communication medium capable of transmitting and receiving data and voice according to the present invention comprises the steps of: (a) receiving question information from a questionnaire terminal through a communication medium; (b) Providing the input question information to the answerable answer terminal, (c) When the question information is selected in the answering terminal, searching and providing the previous question and answer information of the interrogator terminal; (d) Receiving answer information from the terminal; and (e) evaluating the input response information to transmit the response information evaluated as the most accurate answer to the interrogator terminal.

In addition, the present invention is to set the number of terminals that perform the answer to the question information in order to efficiently distribute the answer to the question information and the number of the number of answerers already set when the input of the answer from the veterinary answerer terminal set for the question information Responding in response to the terminal is characterized in that it further comprises the step of limiting the answer of the other answerer terminal.

In addition, the present invention further comprises the step of giving up the answer in the middle of the answer when the answerer determines that it is difficult to write the answer while the answer information to the question information to promptly provide the answer to the other answerers It features.

In addition, the present invention further includes the step of depriving the answer of the answer to the question, if the answering device terminal time to enter the answer information exceeds the reference time to the other answerers by quickly ending the answer of the answer Characterized by the opportunity to provide an answer.

In addition, the present invention further comprises the step of requesting the answerer to extend the response time when the time limit is reached during the preparation of the answer information, characterized in that it provides an opportunity to extend the response time when the answer is almost complete do.

In addition, the present invention is indicated by the voice or number of the answer remaining time to the answerer before a certain time end of the answer time for reference in writing the answer.

In addition, the present invention is characterized in that if the questionnaire terminal designates the desired answerer terminal, it sends the question information to the designated answerer terminal to answer the question, and if there is no answer within a predetermined time in the designated answerer terminal, the question information is provided to the other answerer terminal.

The present invention as described above can receive the answer to the user's desired question in real time as well as being sent through the evaluation of the answer has the effect that the interrogator can receive a reliable answer. In addition, it is possible to provide a quick response by setting a response time for providing a quick response and providing a response opportunity to other respondents when a specific answerer cannot provide an answer in time. In addition, if a set number of answers are in progress for a particular question to prevent unnecessary delay in answering other questions due to too many large numbers of answerers for a particular question, the answer is no longer answered for the question information being written by another answerer. By not doing so, respondents are encouraged to answer a plurality of questions evenly, thereby providing a quick response to a plurality of questions. In addition, when the question information is one-to-one question information that designates a specific answerer terminal, the question information is first provided to the designated answerer terminal to receive an answer from the answerer terminal that the questioner trusts to answer his or her question best. By doing so, you can increase the satisfaction of the answer.

Hereinafter, with reference to the accompanying drawings there may be a plurality of real-time answering system and providing method using a communication medium capable of transmitting and receiving data and voice between the two in accordance with the present invention, the following is the most preferred embodiment I explain it.

1 is a diagram illustrating a real-time answer service system according to the present invention.

As shown in FIG. 1, the real-time answering service system prepares the question information in real time to access the real-time answering service server, and the answer corresponding to the question of the querying terminal in real time. The answering device terminal 200 to write, the evaluator terminal 500 evaluating the answer information input from the answering device terminal, and the question information input from the questioning device terminal are stored in a question information DB, and the answer information corresponding to the stored question information. A real time answer service server 400 which receives an input from an answerer terminal and stores the answer information DB in the answer information, and provides the corresponding answer information to the interrogator terminal in real time; It includes.

The interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 are communication media capable of two-way data transmission and reception, and include an internet medium, a mobile communication medium, or a voice telephone medium.

First, the interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 as an internet medium may be connected to the real-time answering service server 400 through the information communication network 300, and the real-time answering service server ( Input and output the information provided in 400).

The interrogator terminal 100, the responder terminal 200, and the evaluator terminal 500 provide a means for the interrogator, the responder, and the evaluator to access the real-time answer service server.

Examples of the interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 may include a personal computer, a notebook computer, a mobile phone, a PDA, and the like.

In addition, the interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 are terminal devices capable of transmitting / receiving various information data provided by a real-time answering service server. After accessing the real-time answering service server using a terminal, it creates and uses various information provided by the corresponding real-time answering service server.

In this case, the interrogator terminal according to the present invention provides the question information to the service server, and if a specific answerer terminal wants to answer, the interrogator terminal sends the question information by specifying an answerer ID. The answerer terminal 200 may provide answer information for the question information, and may include an answerer group for inputting an answer according to the question information and an evaluator group for evaluating the answer, in the same group. A separate evaluator terminal may be configured by separating the group from the evaluator group. In addition, each answerer's terminal selects key fields of the field (answer strength field) and the field that is confident in the answer and stores them in the user information DB so that the answerer's terminal that matches the specific question information and the field or keyword corresponds to the corresponding question information. Make it easy to match.

On the other hand, the interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 as a mobile communication medium are WAP (Wireless Application Protocol) and a mobile application type VM that can be used through the wireless Internet in the mobile communication medium. (virtual machine) and the like, and the communication form is the same as that of the Internet medium. In addition, the question information and the like may be input through the text service method of the mobile communication medium.

On the other hand, the interrogator terminal 100, the answering machine terminal 200, and the evaluator terminal 500 as a voice telephone medium represent a telephone medium connected by wire / wireless.

In the present invention, the configuration of the interrogator terminal 100, the answerer terminal 200, and the evaluator terminal 500 has been described separately, but the interrogator terminal, the answerer terminal, and the evaluator terminal may be the same terminal.

Therefore, the user using the interrogator terminal and the answerer terminal may be composed of a questioner group, a field decision maker group, an answerer group, and an evaluator group.

The information communication network 300 provides a path for the interrogator terminal 100 and the answerer terminal 200 to access a real-time answering service server, and interconnects the interrogator terminal, the answering machine terminal, and the real-time answering service server. Share software or databases.

Technical configuration related to the information communication network 300 is known to those skilled in the art of the present invention will not be described in detail here.

The real-time answer service server 400 stores the question information corresponding to the question input from the interrogator terminal 100 in a question information DB, and the answerer terminal 200 is connected to fill in the answer information about the question and answer the question. Manages the stored information and receives evaluation related information from the evaluator terminal 500 with respect to the answer information.

The real-time answer service server 400 provides the question information input from the interrogator terminal, receives the answer information from the responder terminal, receives the evaluation from the evaluator terminal, and transmits the correct answer information evaluated from the evaluator to the interrogator terminal. As a device for communication, the network interface unit 401, the input unit 402, the question information search unit 403, the field management unit 404, the database 420, the control unit 405, the output unit 406, the answer progress guide The unit 407 and the timer 408, the notification unit 409, and includes.

2 is a diagram illustrating an internal configuration diagram of a real-time answering service server according to the present invention.

As illustrated in FIG. 2, the question information input from the interrogator terminal is stored, the answer information received from the answerer is provided, and the answer information evaluated as the correct answer is evaluated by evaluating the accuracy of the answer information. An apparatus for providing a device, comprising: a network interface unit 401 performing a network function to exchange data with an interrogator terminal, an answerer terminal, or an evaluator terminal, and receiving question information, evaluation information, etc. input through the communication network interface unit; The input unit 402, the question information input through the input unit is stored in the question information DB, the question information input through the input unit to be classified by the corresponding field, and the field management unit for each field to provide help material corresponding to the answer field when writing the answer information (404), sector-specific help material information, question information, Database 420 in which side information, evaluation information, and user information are stored, an output unit 406 for providing each information stored in the database to the interrogator terminal, the responder terminal, or the evaluator terminal, the response progress, and the expected response time. Answer progress guide unit 407 to inform the query to the question, timer 408 to check the response time, a notification unit 409 for notifying the remaining time of the answer to the answerer terminal or the remaining time as a number, one-to-one The question information search unit 403 checks whether the question is a question and provides a history of previous questions of the interrogator terminal and an answer thereof, and controls the interaction and data flow of each of the above components. Including a control unit 405 to control the information provided to the questioner terminal when the evaluation is evaluated to the correct answer to the response information of the .

In addition, if the answering device terminal is writing an answer to a specific question, the controller cannot write an answer to the question that is being written in another answering device, checks the answering time, and terminates or extends the answer. If you want to revise some of the answer information, allow modification.

The communication interface unit 401 performs a function of interworking by performing a communication network interface function so that the real time answer service server 400 may exchange question information and answer information through the information communication network 300.

The input unit 402 receives the question information of the interrogator terminal, the answer information of the answerer terminal, and the evaluation information about the answer information through the communication interface, and stores the received information in a database to be described later.

The sector management unit 404 is to provide the query information input through the input unit to be classified by field and automatically provide help data to assist in the preparation of the answer to the question of a specific field by the answerer terminal, the field is political , Economics, society, entertainment, etc. It does not mean only a broad field, but for example, weather, stocks, room, and even the key words such as hyori can be divided into a narrow field of operation. Classification of the field of answer information is classified by referring to keywords or phrases included in the answer information. The categorized question information is divided and displayed for each field so that the answerer terminal can easily grasp the field of question information that can be answered with confidence.

The sector-specific management unit 404 may finally classify a field classified by referring to a keyword or phrase by a field determiner group among users who use the questioner terminal, the answerer terminal, or the evaluator terminal. have.

In this case, as mentioned above, if the user is composed of a questioner group, a field decision maker group, an answerer group, and an evaluator group, the field of question may be classified by the field decision maker group in a voting form before the question information is exposed to the answering device terminal. do.

The database 420 stores question information, answer information, evaluation information, field-specific help material information, and user information.

The database 420 includes a question DB 421, an answer DB 422, an evaluation DB 423, a user information DB 424, and a field-specific help material information DB 425.

The question item DB 421 stores the question item information input from the interrogator terminal.

The answer matter DB 422 stores the answer matter according to the question information input from the interrogator terminal.

The evaluation matters DB 423 stores an evaluation state of answer information input from the evaluator terminal.

The user information DB 424 stores information of the questioner, the answerer, and the evaluator. In particular, by allowing the answerer to select and save a field having strengths in the answer and keywords related to the field, the answer is matched with the question information that can be easily answered by the answerer to improve the accuracy and efficiency of the answer.

Field-specific help data information DB (425) stores data that helps to prepare the answer information to the question information for each field.

The answer situation guide 407 informs the current progress of the current question information. For example, if the answer is being written, the answer is being written, the answer is being checked, the answer is being checked, and if the answering device is being found, the comment is sent to the interrogator to let the interrogator know what is going on. Help me not to wonder about the situation. In addition, the answer situation guide calculates the estimated answer time in consideration of various variables such as the answer time for the previous question information similar to the question information and the number of answer terminal terminals currently available to answer, and informs the question terminal. In addition, the answer situation guide unit notifies the questionnaire terminal when the question information is one-to-one question information but the answer information is provided to the other answerer group because the answer is not provided within a predetermined time from the designated answerer terminal. As the notification method, various methods such as SMS text, voice notification, and sending a message may be selected.

The timer checks not to exceed the answer time by counting the answer writing time and the answer remaining time of the answerer terminal.

The alarm unit 409 informs the answerer terminal of the remaining answer time by voice or number as shown in FIG. 5 to help the answerer terminal complete the answer in time.

The question information retrieval unit 403 searches whether the question information input by the interrogator terminal is a one-to-one question including the content of the ID of the responder terminal, and if it is a one-to-one question, notifies the fact to the control unit. As shown in Figure 1, one-to-one question information is provided to a designated answerer terminal. In addition, when the question is not a one-to-one question, a question is provided to another answerer terminal in general, wherein the question information search unit searches the database for the previous question and answer content of the questioner terminal as shown in FIG. By providing to the answerer terminal together with the answer to the previous question of the questioner terminal in the answerer terminal in the case of a related question, the answer can be carried out consistently and easily.

As such, there may be a very exceptional case in which the answer information provided by the server in the interrogator terminal is unsatisfactory after all procedures are completed by providing answer information and evaluation information about the question information. At this time, if the dissatisfaction information including the reason for dissatisfaction is input from the interrogator terminal, the evaluator terminal of the service server evaluates the dissatisfaction information and makes an appropriate compensation if it is determined to be proper. Rewards can be paid for refunds or free use of services.

3 is a flowchart illustrating a method of providing a real-time answering service using a communication medium capable of transmitting and receiving data and voice between two parties according to the present invention.

In the first embodiment of FIG. 3, the interrogator terminal is connected to a real-time answering service server through a communication medium to perform question input.

In step S100, the interrogator terminal is connected to a real-time answering service server through an internet medium, a mobile communication medium, and a voice communication medium.

In this case, when the interrogator terminal is connected to the real-time answer service server through the Internet medium, the interrogator is connected through the computer terminal of the interrogator, and when the interrogator terminal is connected to the real-time answer service server through the mobile communication medium, the short message of the interrogator's mobile phone. When connected through the Internet or through the mobile phone to the answering service server, and when connected to the real-time answering service server through the voice network medium, the voice access through the telephone to enter the question information.

Next, the step of classifying the question information received from the interrogator terminal by field. The classification by sector is performed by referring to keywords or phrases included in the question information or by classifying the categories classified by referring to keywords or phrases through the selection of a group of decision makers.

Next, the real-time answering service server provides the question to the answerable answer terminal (S104), if the answerable answering terminal selects the question information for the answer, the previous question of the questioning device and the answer information is retrieved If the question information to be answered is the question information of the content related to the previous question, the answer information is provided together with the question information so that the answerer terminal keeps the answer consistent and enables efficient answers. At this time, by displaying the question information divided by field, the answering terminal can easily select a question in the field in which the answering terminal has its own strength, or the strength of the answering terminal (the field in which the answering terminal is selected and stored) Information in the field matching the answerer terminal can be placed above the question information list of each answerer terminal to easily select and answer the question information having an advantageous answer. The answer information is input through the answerer's terminal. (S106) In the case where the answerer's terminal writes the answer information by citing the source data when writing the answer information, the evaluator can easily determine the correctness of the answer. Source marking may be mandatory. For example, an example would be the URL of a web page with the information. When there is a set number of answering device terminals answering specific question information, other answering device terminals do not respond to the same question information, thereby inducing the answering device terminal to be efficiently distributed to a plurality of questions. The answering machine terminal may give up the answer writing if it is determined that writing is difficult during the writing of the answer, so that the answering device may be quickly provided to the other answering person. In addition, when the answer exceeds the set time for answering the set answer, the answer of the answering device terminal is forcibly stopped and another answerer provides an opportunity to answer the question information. If the answer is completed but the answer time is completed, the answerer terminal can apply for an extension of the answer time. In case of a request for extension of the response, it is allowed to extend the response time only once or twice. In addition, the alarm unit notifies the answer writing time by voice or number so that the answerer can refer to the answer to help the answer does not end by the end of the answer time while the answer is completed in the answering device terminal. The answering machine terminal is also set to an appropriate number. For example, by setting the number of answerers in consideration of the difficulty of each question field, the answering device terminals can be distributed evenly to various questions, and the correct answer information can be presented by inputting the answer information as much as possible. Of course, the number of answerer terminals may be set to 1 so that the answer is input from one answerer terminal input first.

Next, it is evaluated whether the input answer is the correct answer. (S108) Evaluate the accuracy of the answers provided by the set number of answerer terminals, and if there is no correct answer, the answer is provided by the set number of answerer terminals. At this time, the evaluation is performed by the evaluator's terminal, and sanctions may be imposed on the responder's terminal in which the answer is malicious or exorbitantly unwary. The sanction may be selected by deducting the point of the answering machine terminal or, in severe cases, disqualifying the answering party.

Next, if the provided answer is evaluated as the correct answer is transmitted to the interrogator terminal (S110) and if the answer is not correct, the answer is provided from another answerer terminal. The answer provided by the other answering machine terminal is again evaluated as a correct answer and this process is repeated until the correct answer is adopted. If the number of answerer terminals is set to an appropriate number for each field of question information in consideration of the difficulty of the question information, the repeated process for adopting the correct answer as described above will be reduced. In this case, the evaluator terminal may partially modify the provided answer information. Even if the answer information is evaluated as an accurate answer, if the copyright infringement is necessary, or if the source needs to be provided in parallel, and if it contains unnecessary information, the answer may be partially modified. Alternatively, the source may be included in the contents of the answer of the answerer's terminal, and the source may not be adopted. For example, you do not need to include the source for answers that do not require source indication, such as counseling answers. However, if the quoted answer has a source, include the source (for example, the URL of the web page) in the response information to ensure that the answer is correct. Make the terminal easy to evaluate.

4 shows a flowchart of a second embodiment of the present invention.

According to the second embodiment of the present invention as shown in FIG. 4, the interrogator terminal is connected to a real-time answering service server through a communication medium to receive question information (S100). Determine if is one-to-one question information. In the case of one-to-one question information, the question information is provided to the designated answerer terminal. At this time, the response information is provided to the interrogator terminal without evaluation. This is because there is no reason to re-evaluate the correctness of the answer because the inquirer terminal wants to receive an answer by designating a specific answerer terminal. When an answer is started within a predetermined time set by the designated answering device terminal, the answering device information input from the answering device terminal designated as the one-to-one answering device terminal is provided to the interrogator terminal as it is. However, if there is no input for an answer within a certain time, the question information is provided to another answerer terminal, and then the process returns to the procedure of the first embodiment and the same procedure is performed. In this case, when the answer information is provided to the other answering device terminal, there is no answer from the designated answering person, so the question information is provided to the other answering party group in any one of various ways such as text, note, and voice notification.

1 is a diagram illustrating a real-time answer service system according to the present invention.

2 is a diagram showing the durability of the real-time answer service server according to the present invention

3 is a flowchart showing a method of providing a real-time answer service according to an embodiment of the present invention.

4 is a flowchart showing a method of providing a real-time answering service according to a second embodiment of the present invention.

5 is a diagram illustrating a screen providing a history of previous questions and answers together with question information according to the present invention.

6 illustrates one-to-one question information according to the present invention.

Claims (15)

In the real-time answer providing method using a communication medium capable of transmitting and receiving data and voice, Receiving question information through a communication medium from an interrogator terminal including an internet medium, a mobile communication medium, or a voice telephone medium; Providing the input question information to an answering device terminal including an answerable internet medium, a mobile communication medium, or a voice telephone medium; Selecting the question information in the answerer terminal and searching for the previous question and answer information of the questioner terminal and providing the answer information to the answerer terminal; Receiving answer information from the answerer terminal; Providing the inputted answer information to an evaluator terminal including an internet medium, a mobile communication medium, or a voice telephone medium to transmit the answer information evaluated as the most accurate answer among the answers evaluated at the evaluator terminal, to the interrogator terminal. Real-time answer providing method using a communication medium capable of transmitting and receiving data and voice, characterized in that it comprises a. delete In the real-time answer providing method using a communication medium capable of two-way data or voice transmission, Receiving question information from the interrogator terminal through a communication medium; Determining whether the input question information is one-to-one question information; If the inputted question information is one-to-one question information, it is provided to a designated answerer terminal. Receiving answer information from the designated answerer terminal; Providing the question information to another answerer terminal when there is no answer within a predetermined time set in the designated answerer terminal; Searching for the previous question and answer information of the questioner terminal when the question information is selected by the other answerer terminal; If the answer information is input from the designated answerer terminal, the answer information is transmitted to the interrogator terminal. If the answer information is input from the other answerer terminal, the answer information evaluated as the most accurate answer is evaluated by the inputted answer information. And a method of providing a real-time answer using a communication medium capable of transmitting / receiving two-way data and voice, comprising: transmitting to the interrogator terminal. The method of claim 1, wherein the answering machine terminal receives answer information from a set number of answering device terminals. 5. The method of claim 4, further comprising: restricting other answerers from answering the question information being written when the set number of answering device terminals starts to write an answer. How to provide real-time answers using new media. The method of claim 4, wherein the answering machine terminal further comprises the step of giving up in the middle of writing an answer when it is difficult to write an answer while attempting to write the answer information about the question information. How to provide real-time answer using possible communication media. 5. The method of claim 4, further comprising stopping the writing of an answer to the question when the answering device terminal inputs the answer information more than a reference time. How to provide real-time answers using the media. [5] The method of claim 4, further comprising requesting an extension of an answering time when the time limit is reached during the writing of the answering information. 5. The method of claim 4, further comprising: alerting the remaining time of the answering time by voice or text before the completion of the answering time, when the answering time is completed. How to provide a real time answer using a communication medium. According to claim 1 and 3, Interactive data and characterized in that it further comprises the step of evaluating the dissatisfaction information input from the interrogator terminal provided with the answer information to provide a compensation if the reason for dissatisfaction is justified; Real-time answer providing method using a communication medium capable of transmitting and receiving voice. [4] The method of claim 1 or 3, wherein the source of the data referenced in the answering device terminal is input to the answer information. [4] The real-time answer using the communication medium capable of two-way data and voice transmission, characterized in that the answerer terminal can select and store a field and a keyword for a type of question that can be confidently answered. How to Provide. 4. The method of claim 3, further comprising the step of notifying the interrogator terminal of the facts when question information is provided to the general other answerer terminal. Way. The method of claim 1 or 3, further comprising: calculating and estimating a response time for the question information to the interrogator terminal, and providing a real-time answer using a communication medium capable of transmitting and receiving two-way data and voice. Way. In the real-time answer service device using a communication medium capable of two-way data and voice transmission, A field management unit for classifying the inputted question information by field and automatically providing the help material information for each field to an answerer terminal when creating an answer to the question information; A database that stores information such as question information, answer information, evaluation information, field information, and user information; An answer progress guide unit providing the questionnaire terminal with an answer progress and an expected time to answer the question information; A timer for counting a reply writing time and a remaining answer time; Search whether the question information is one-to-one question information, and if the question information is selected in the answerer terminal, search for previous question and answer information of the inquirer terminal and provide the question information together with the question information to the answerer terminal. part; And  The function of controlling the interaction and data flow of each of the components, and in the case of a one-to-one question, provide the answer information of the designated answerer terminal to the questioner terminal, and if there is no answer in the designated answerer terminal, If not, the communication information capable of transmitting and receiving two-way data, characterized in that it comprises a control unit for controlling the response information inputted from the set number of answerer terminal to provide the answer information to the questioner terminal when evaluated as the correct answer Real-time answering device using media.

Images