KR100824148B1 - System for managing configurational information of internet protocol tv service and method for offering service using configuration information thereof - Google Patents

Abstract

The present invention discloses an IPTV (Internet Protocol TV) service configuration information management system and a service providing method using the configuration information. Accordingly, the present invention provides an Internet Protocol (IP) media center that performs IPTV (Internet Protocol TV) service relay to a subscriber terminal, and at the time of providing the IPTV service, constructs and manages configuration information for providing the IPTV service, and By including the operation management system that provides the IPTV service using the configuration information according to the request of, by efficiently managing the configuration information for providing the IPTV service and using it to quickly respond to customer requests and between systems It is a technique to improve the reliability.

Description

IPP service configuration information management system and service providing method using the configuration information {SYSTEM FOR MANAGING CONFIGURATIONAL INFORMATION OF INTERNET PROTOCOL TV SERVICE AND METHOD FOR OFFERING SERVICE USING CONFIGURATION INFORMATION THEREOF}

1 is a block diagram of an overall system for IPTV service management according to an embodiment of the present invention.

2 is a detailed configuration diagram of the operation management system of FIG.

3 is a detailed configuration diagram of a service command module (SOR) of FIG.

4 is a flowchart illustrating a method of providing an IPTV service using configuration information according to an embodiment of the present invention.

*** Explanation of symbols for the main parts of the drawing ***

100: operation management system 200: IP media center

300: high speed Internet network 400: subscriber terminal

120: configuration information management module 121: authentication module

122: integrated customer information module 123: set-top management module

101: service command module 102: facility support module

103: field work management module 104: network equipment

105: appointment management module 106: facility management module

107: statistical management module 108: facility control module

109: customer terminal management module 110: operator terminal

111: distribution unit 112: control unit

113: obtain DB 114: command DB

115: Circle construction information DB

The present invention relates to an IPTV (Internet Protocol TV) service configuration information management system and a method of providing a service using the configuration information. More particularly, the present invention efficiently manages configuration information for providing an IPTV service and opens a new service using the same. It is a technology that improves customer satisfaction and system reliability by efficiently processing the system.

In general, IPTV is a convergence of broadcasting and communication by implementing an IP-based high-speed information communication network, and thus, the client selects and streams a broadcast of a desired content at any time by breaking away from the unilateral "combination" structure that appears in existing airwave or cable broadcasting. Technology allows you to listen or watch.

In order to use such an IPTV, a television receiver and a set-top box need to be provided and connected to an Internet line. In other words, by adding a set top box or a dedicated modem to a television, IPTV can be used just by turning on the power as if the television were turned on. Therefore, even a person unfamiliar with a computer can use the remote control on a television to receive various contents and additional services provided by the Internet such as watching movies, home shopping, home banking, online games, and MP3s as well as searching the Internet.

These IPTVs not only provide broadcasting contents including video like general cable broadcasting or satellite broadcasting, but also provide bi-directionality so that viewers can watch programs they want to watch anytime at any time. Telecom operators are also actively working to provide economical IPTV utilizing the existing infrastructure.

However, since the management of configuration information for providing such IPTV services is not systematic, there is a need for systematic configuration information management for efficient IPTV service provision.

An object of the present invention created to meet the above requirements is to efficiently manage the configuration information for providing IPTV service and to process the various requirements of the customer by using the configuration information to improve the customer satisfaction and system To improve the reliability of the liver.

The Internet Protocol TV (IPTV) service configuration information management system according to the present invention for achieving the above object, the IP (Internet Protocol) media center to perform IPTV service relay to the subscriber terminal, and at the time of providing the IPTV service And constructing and managing configuration information for providing the IPTV service, and comprising an operation management system for providing the IPTV service using the configuration information according to a request of a customer.

In addition, the IPTV service providing method using the configuration information according to the present invention, when receiving a subscription request from a customer, the authentication process for performing the customer authentication, and instructions for generating and distributing instructions for performing the corresponding subscription using the configuration information And a dispensing process, a work process of performing a work according to the command, and a work of building a book using the configuration information when the work is completed.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an entire system for managing an IPTV (Internet protocol TV) service according to an embodiment of the present invention.

The present invention comprises an operation management system 100, IP media center 200, high-speed Internet network 300, and subscriber station 400 to provide an IPTV service.

The operation management system 100 manages configuration information for providing an IPTV service and performs opening and maintenance processing for the configuration information. Here, the configuration information includes subscription request information, code table, and circle construction information, the details of which will be described later.

The IP media center 200 performs IPTV service relay to the subscriber station 400. That is, the IP media center 200 may include digital channel transmission service, video on demand service, sports toto, auction service, commerce service, karaoke, interactive game service, and short message service. , A messenger service, a video call service, etc. are provided to the subscriber station 400.

To this end, the IP media center 200 includes a reception module 210, a head / end module 220, and a management module 230. Receiving module 210 receives terrestrial and PP (Program Provider) channel, head / end module 220 performs the role of channel encoding and transmission, middleware driving, content security, and the management module 230 is a customer And terminal management, charging and authentication.

In particular, the management module 230 is configured to include a provisioning server (PROVISION SERVER) 240 in conjunction with the service command module 101 of the operation management system 100 of FIG. The provisioning server 240 serves as a gateway between the head / end module 220 and the service command module 101 of the operation management system 100.

The high-speed Internet network 300 to provide real-time broadcasting, VoD, two-way services and communication services.

The subscriber station 400 includes a very high data rate digital subscriber line (VDSL) subscriber, an asymmetric digital subscriber line (ADSL) subscriber, an optical communication subscriber terminal, and the like.

In the present invention, it is preferable to implement the operation management system 100 in the New Generation Operations Software and System (NGOSS).

NGOSS is a program of the TeleMangement Forum (TMF), which points out the direction of the Operation Support System (OSS) / Business Support System (BSS) for the telecommunications industry, and provides an integrated framework for analysis, design, and development. Means systems and software that can be supported. In addition, the NGOSS structure enables service providers to design automated business processes that can respond to ever-changing customer requirements and market conditions.

The operation management system 100 will be described in detail the configuration and operation later through FIG.

2 is a block diagram of an operation management system 100 that performs IPTV service management according to an embodiment of the present invention.

The operation management system 100 includes a configuration information management module 120, an authentication module (IDentify Management System; IDMS; 121), an integrated customer information system (national service; ICIS-NS; 122), and set-top management. It comprises a module (HOME DIGITAL SYSTEM; HDS; 123).

The authentication module 121 receives the code table from the configuration information management module 120 and performs authentication of the user who requested the subscription.

When the integrated customer information module 122 receives a service subscription request from the customer, the integrated customer information module 122 transmits the request to the configuration information management module 120 and receives the information received from the configuration information management module 120 to notify the customer.

The set-top management module 123 is in charge of the interface with the subscriber terminal 400, and interlocks with the network equipment 104 and the IP media center 200.

The configuration information management module 120 works in conjunction with the provisioning server 240, the authentication module 121, the integrated customer information module 122, and the set-top management module 123 to manage configuration information for providing an IPTV service. Provides and manages services such as service opening, service change, and maintenance using configuration information.

To this end, the configuration information management module 120 is a service command module (SERVICE ODRING REGION; SOR; 101), the facility support module (ACCESS DOMAIN MANAGEMENT-SERVICE MANAGEMENT; ADM-SM; 102), the field work management module (WORK MANAGEMENT; WM; 103), network equipment 104, SERVICE LEVEL AGREEMENT (SLA; 105), facility management module (FACILITY MANAGEMENT; FM; 106), statistical management module (Network Information support system; NetIS; 107) , The facility control module (ACCESS DOMAIN MANAGEMENT-NETWORK MANAGEMENT; ADM-NM; 108), the customer terminal management module (IP-CUSTOMER EQUIPMENTS MANAGEMENT SYSTEM; IP-CEMS; 109), and the operator terminal 110.

The service command module 101 receives the customer's subscription information from the Integrated Customer Information System (ICIS-NS) 121, requests an authentication through an external authentication module 121, and subscribes. Information is transmitted to the provisioning server 240 of the IP media center 200, and generates a command for the work flow (WORKFLOW) using a code table.

In addition, the service command module 101 requests an extension / external selection and device activation by interworking with the network equipment 104 and the facility support module 102, and works with the field work management module 103 to install the facility. Request on-site dispatch, and send to the facility management module 106 the information on the establishment of the ledger such as subscriber information, line information, facility information, and construction information to build the ledger, and when the construction of the ledger is completed, the establishment of the facility is completed. ICIS-NS 122 is notified.

At this time, the service command module 101 transmits a code table to the authentication module 121 to perform authentication. Here, the code table includes subscriber information (customer ID information, subscriber address information, subscriber name, subscription service type, etc.) according to the order type by code, facility information (facility installation address and access number information, etc.), facility change information, and line information. , Code information according to facility construction information, etc., and is preferably stored in the acquisition DB 113 of FIG.

Facility support module 102 is a module that supports the allocation of facilities related to the telephone station or IP media, the address change from the service command module 101, the request for selection of internal / external to perform a review for the address change, my Sends a response to the selection of the external line to the service command module 101. In addition, the facility support module 102 transmits the device interworking request to the network device 104 when receiving the device interworking request from the service command module 101.

When the field work management module 103 receives a site dispatch request from the service command module 101, the field work management module 103 performs grouping and time determination for the field work so that the site workers perform installation and maintenance of the field facility.

The network device 104 provides an IPTV service according to a customer's subscription request, including a switch for network connection.

Appointment fulfillment management module 105 is a module for managing whether or not to fulfill the appointment with the customer, receiving the subscription request through the integrated customer information module 122 and receiving the completion of facility construction notification from the service command module 101, the customer Manage whether your subscription request has been properly performed.

The facility management module 106 is integrated with the service command module 101, the facility support module 102, the statistical management module 107, and the facility control module 108 to integrally manage information on subscribers and facilities. In particular, the facility management module 106 receives the book construction information such as subscriber information, line information, facility information, and construction information from the service command module 101 to build and manage the book.

The statistical management module 107 performs a management of the statistical data by statisticalizing subscriber information, line information, facility information, construction information, etc. using the master built through the facility management module 106.

The facility control module 108 receives facility information from the facility management module 106 and controls facilities in the telephone station. That is, the facility control module 108 controls LINE operations and activation of VDSL and ADSL devices in the telephone station.

The customer terminal management module 109 is connected to the network equipment 104 to perform the monitoring and management of the customer's terminal, especially set-top.

The operator terminal 110 is connected to the network equipment 104 receives the information to display on the screen so that the operator can check.

Meanwhile, referring to FIG. 3, the detailed configuration and function of the service command module 101 of FIG. 2 will be described below.

The service command module 101 stores and manages configuration information such as received subscription request information, generated commands, and information on establishing a ledger. To this end, the service command module 101 is configured to include a distribution unit 111, the control unit 112, the acquisition DB 113, the command DB 114, and the base construction information DB 115.

The distribution unit 111 stores the information about the subscription request received from the integrated customer information module (ICIS-NS) 122 in the acquisition DB 113, validates the subscription request information, and when the validity of the subscription request information is verified. Generates a command for performing a task using the installation installation address and the access number information according to the transfer to the command DB (114), and stores, and distributes the generated command to the control unit 112. In this case, the command is represented by "VT", "VI", etc. and includes performing a task for managing the IPTV service configuration.

The control unit 112 controls to execute the command through the facility management module 103, the field work management module 103, and the facility support module 102 according to the command generated from the distribution unit 111.

That is, the control unit 112 requests the facility support module 102 to change the business address to the facility address and to select the internal / external line for the IPTV service, to request the device interworking with the network equipment 104, and to establish the source information. Delivers configuration information (subscriber information, facility information, construction information, etc.) from the DB 115 to the facility management module 106, requests on-site dispatch for the field work management module 103, and constructs the facility when the facility construction is completed. Notify the external integrated customer information module 122 that the completion is completed.

For example, the controller 112 controls to perform an operation as shown in Table 1 below with respect to the command "VT" or "VI".

VT: Acquisition-> IDMS Interworking-> Distribution-> Field Operations-> Money Building-> Sales Completion-> Daily Closing VI: Acquisition-> IDMS Integration-> Distribution-> Money Building-> Sales Completion-> Daily Closing

In Table 1, the command "VT" corresponds to a case where field work is required, and the command "VI" corresponds to a case where field work is not required. At this time, IDMS linkage is processed in a parallel process, it is preferable to process so as not to affect the entire work.

Herein, the operation of the service command module 101 for the "VT" command will be described in detail. The service request module 101 receives a subscription request from the customer, generates a command using the code table for the received subscription request, and distributes the command. In conjunction with the authentication module (IDMS; 121) to perform the authentication, and in conjunction with the field work management module 103 to control to perform the field work and to build the ledger through the facility management module 106. Thereafter, the service command module 101 performs the completion of business to notify the customer of the completion of the facility construction through the integrated customer information module 122, and determines the billing according to the daily settlement.

The acquisition DB 113 stores the subscription request information, and includes a code table including facility installation address and access telephone number information related to the subscription request information.

The command DB 114 stores the command generated by the distribution unit 111.

The ledger construction information DB 115 stores configuration information necessary for the construction of the ledger, such as subscriber information, facility information, facility information, and construction information.

Hereinafter, a service opening method using IPTV service configuration information of the present invention will be described in detail with reference to FIG. 4.

First, the integrated customer information module 122 obtains a subscription request from the customer (S101), and transfers the acquired subscription request to the service command module 101 (S102).

Thereafter, the service command module 101 transmits the subscription request to the provisioning server 240 (S103), and the provisioning server 240 transmits the code table to the authentication module 121 (S104) and the authentication module 121. In step S105, authentication is performed for the customer who requested the subscription (S105).

At this time, the interworking between the service command module 101 and the provisioning server 240 shows an example through Table 2 below.

When to call Message purpose Message content  Subscription type Change code New / Cancellation X Subscriber Registration By adding subscriber's detailed information to provisioning server and creating account, STB is allocated and serviced by account unit. Change / Undo Change Change of subscriber information Change of subscriber information Modify subscriber information. Change / Undo Change Add-on product Add subscriber product Add your product. Change / Undo Change Cancellation of Value Added Cancel Subscriber Offer Cancel the subscriber's product. Termination / New Cancellation X IPTV service termination De-provision the STB and remove all services the customer has. Use this command to terminate the subscriber. Change / Undo Change equipment change Set-top or smart card replacement Change / Undo Change Equipment replacement check Call when set-top or smart card is replaced Stop / Resurrection X Subscriber suspension Immediately suspend all customers' goods and services. Resurrection / Stop Cancellation X Resume Subscriber Immediately resume service to all goods and services that have been suspended for the customer. Change / equipment change 95 Service refresh In the event of a change of equipment, it can be REFRESH. Change / equipment change 95 Re-pairing If the equipment change is completed, notify the completion. (To prevent random changes later)

As shown in Table 2, for example, when receiving a request for a new / cancellation cancellation from a customer, adding the detailed information of the subscriber to the provisioning server 240 and creating an account is actually STB by account unit. Allocate and service (Set Top Box).

On the other hand, the transmission information transmitted by the service command module 101 to the authentication module (IDMS) 121 for authentication is shown in Table 3 below.

Authentication module transmission table IP Media Service Contract ID Order number Date of receipt Order number Hope date Creation time Transmission time Transmission code Product Code purpose of use Change code Change type code Customer Type Customer ID Customer Name Customer Name Customer Email Resident / corporate / passport number Cord Address type address number Detailed Address Phone number Fax number Host Country Code Megapass Service Contract ID Mega Pass Login ID master PIN number Completion notice Zip code Whether to use PPVISU Use of VOD B2B Customer Status Cord Street type address number Secondary address Connection Gateway Model Code

Subsequently, the provisioning server 240 performs settings for the role of the gateway between the head / end module 220 of the service and the service subscription (S106), and the service command module 101 generates and distributes an instruction using a code table. (S107).

After that, the service command module 101 requests the address change and extension / external selection for the facility support module 102 (S109). At this time, change of address means change of business address to facility address, and extension and external line should be selected for service provision.

Accordingly, the facility support module 102 performs address change and extension / external selection (S109), and notifies the service command module 101 that the address change and extension / external selection have been made (S110).

Thereafter, the service command module 101 requests the device interworking to the network device 104 (S111), and the network device 104 activates the device for providing the service (S112).

On the other hand, the service command module 101 makes a field dispatch request to the field work management module 103 (S113), the field work management module 103 receives the request for a field dispatch, the organization, time determination and Perform facility installations.

Thereafter, the service command module 101 transmits subscriber information, line information, facility construction information, etc. to the facility management module 106 (S115), and the facility management module 106 receives the received subscriber information, line information, and facility. Using the construction information and the like to build a master (S116). At this time, the base is a table that stores subscriber information, line information, facility construction information and the like.

At this time, the facility management module 106 registers subscriber terminal information and stores new service opening information at the time of construction of the ledger. On the other hand, it is desirable to store the change information at the time of facility change or line change.

Subsequently, the service command module 101 transmits the establishment of the facility to the integrated customer information module 122.

In this way, based on the existing communication infrastructure, it is possible to effectively open IP-TV service, which is a service that provides real-time broadcasting, VoD, interactive service, and communication service using a TV terminal.

Although FIG. 4 illustrates an example of IPTV service opening information by using configuration information, the IPTV service configuration information management system of the present invention can provide services such as IPTV service change, maintenance, and maintenance.

Table 1 shows the variation type map according to the IPTV subscription type.

As described above, the present invention configures an effective service process according to a subscription generated from a customer, enables the service to be performed by referring to the information on the line at the time of work using the existing facility information, and manages the service configuration information in the future. When processing, use the service configuration information to handle the failure.

In addition, the present invention preferably enables to intelligently handle the exchange of information between components for configuring the overall service.

The present invention as described above has the effect of efficiently managing the configuration information for providing IPTV service and quickly process various requirements of the customer by using the configuration information to improve the customer satisfaction and the reliability between systems.

In addition, the present invention has the effect that the IP-TV can be opened in a short time through the existing high-speed communication network in the home.

The present invention is not limited to the above-described embodiments, but can be modified and modified within the scope not departing from the gist of the present invention, and such modifications and changes should be regarded as belonging to the following claims.

Claims (17)

delete An Internet Protocol (IP) media center that performs IPTV service relay to a subscriber terminal; And At the time of providing the IPTV service, construct and manage the configuration information for providing the IPTV service, and includes an operation management system for providing the IPTV service using the configuration information according to the request of the customer, The IP media center Receiving module for receiving a broadcast signal; A head / end module for transmitting a channel encoding and a broadcast signal from the receiving module; And An IPTV service configuration information management system comprising a management module for managing a customer and a customer terminal and performing charging according to the IPTV service provided to the customer. The method of claim 2, wherein the management module,  IPTV service configuration information management system comprising a provisioning server that acts as a gateway to the head and end module in conjunction with the operation management system. The method of claim 3, wherein the operation management system, A configuration information management module for storing and managing configuration information for providing an IPTV service to the customer; An integrated customer information module for receiving subscription request information from the customer and delivering the subscription request information to the configuration information management module; And IPTV service configuration information management system characterized in that it comprises an authentication module for performing the authentication of the customer at the request of the configuration information management module. The method of claim 4, wherein the operation management system, And a set-top management module interworking with the configuration information management module and performing an interface of the subscriber station. The method of claim 4, wherein the configuration information, IPTV service configuration information management system comprising the subscription request information associated with the subscription request received from the integrated customer information module, a code table, the command generated by the configuration information management module, and the book-building information. The method of claim 6, wherein the base construction information, IPTV service configuration information management system comprising subscriber information, line information, facility information, and construction information. The method of claim 6, wherein the code table, IPTV service configuration information management system comprising code information according to subscriber information, facility information, facility change information, line information, and facility construction information. The method of claim 6, wherein the configuration information management module, A service command module for requesting authentication of the customer with respect to the authentication module, and generating and distributing an instruction using the subscription request information and the code table when receiving subscription information of the customer from the integrated customer information module; A facility support module for allocating a facility in response to an address change and an internal / external selection request from the service command module; Network equipment activated by the service command module to provide an IPTV service; A facility management module configured to build a ledger by receiving the ledger construction information from the service command module; And IPTV service configuration information management system characterized in that it comprises a field work management module for managing the field dispatch by determining the grouping and time for the field work when receiving a field dispatch request for installation and change of facilities from the service command module. The method of claim 9, wherein the configuration information management module, An appointment fulfillment management module for managing whether service provision according to the subscription request is completed; A statistical management module for receiving and statisticalizing the ledger construction information from the facility management module; Facility control module for receiving the facility information from the facility management module to manage the facility; And IPTV service configuration information management system characterized in that it further comprises a customer terminal management module for monitoring and managing the subscriber station. The method of claim 9, wherein the service command module, An acquisition DB for storing the subscription request information and code table; A distribution unit which generates and distributes an instruction using the subscription request information and the code table; A command DB for storing the command; A circle construction information DB for storing the site construction information; Request change of business address to facility address and selection of internal / external line for IPTV service for the facility support module, request device interworking for the network equipment, and transmit the information on the fund management to the facility management module, IPTV service configuration information management system characterized in that it comprises a control unit for requesting the site dispatch for the on-site work management module and notifying the integrated customer information module that the establishment of the facility is completed when the establishment of the facility is completed. delete In the service providing method of the IPTV service configuration information management system, An authentication process of authenticating the customer by using a code table for the subscription request information provided from the customer when receiving a subscription request from the customer; An instruction generation and distribution process of generating and distributing instructions for performing the corresponding subscription using the code table; A process of requesting a task according to the command; And When the work is completed, and using the configuration information according to the completed work to build a ledger, The configuration information Method of providing IPTV service using configuration information including subscriber information, line information, facility information and construction information. In the service providing method of the IPTV service configuration information management system, An authentication process of authenticating the customer by using a code table for the subscription request information provided from the customer when receiving a subscription request from the customer; An instruction generation and distribution process of generating and distributing instructions for performing the corresponding subscription using the code table; A process of requesting a task according to the command; And When the work is completed, and using the configuration information according to the completed work to build a ledger, The code table is Method for providing IPTV service using the configuration information, characterized in that it comprises code information according to the subscriber information, facility information, facility change information, line information and facility construction information. In the service providing method of the IPTV service configuration information management system, An authentication process of authenticating the customer by using a code table for the subscription request information provided from the customer when receiving a subscription request from the customer; An instruction generation and distribution process of generating and distributing instructions for performing the corresponding subscription using the code table; A process of requesting a task according to the command; And When the work is completed, and using the configuration information according to the completed work to build a ledger, The command generation and distribution process Method for providing an IPTV service using the configuration information, characterized in that for generating a command for performing the operation by using the facility installation address and access telephone number information according to the subscription request information. In the service providing method of the IPTV service configuration information management system, An authentication process of authenticating the customer by using a code table for the subscription request information provided from the customer when receiving a subscription request from the customer; An instruction generation and distribution process of generating and distributing instructions for performing the corresponding subscription using the code table; A process of requesting a task according to the command; And When the work is completed, and using the configuration information according to the completed work to build a ledger, The above work process A method for providing IPTV service using configuration information, including requesting an on-site dispatch for extension / external selection, network device activation, and facility installation. The method of claim 16, wherein the site dispatch request IPTV service providing method using the configuration information, characterized in that it comprises a grouping and time-determination work for the field work of the field workers.

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