CN102571409A - Service request management system and method for realizing service across-terminal application - Google Patents
Service request management system and method for realizing service across-terminal application Download PDFInfo
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- CN102571409A CN102571409A CN2011100835799A CN201110083579A CN102571409A CN 102571409 A CN102571409 A CN 102571409A CN 2011100835799 A CN2011100835799 A CN 2011100835799A CN 201110083579 A CN201110083579 A CN 201110083579A CN 102571409 A CN102571409 A CN 102571409A
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Abstract
The invention relates to a service request management system and method for realizing a service across-terminal application, which realize cross-terminal application of services among different types of terminals of the same user account. The service request management system comprises a user management module, a communication unit, a terminal service state management unit, an order generation unit and an order management unit. The service request management method comprises the steps of: centrally receiving service requests of terminals through the communication unit, binding a relationship according to the terminals stored in the user management module, generating a request order by the order generation unit; forwarding the request order to the receiving terminal by the communication unit; and executing services by the receiving terminal according to the request order. In the whole process of executing the services, a terminal service state management unit is used for monitoring the service executing state of the receiving terminal and correspondingly correcting the service state in the order management unit. The invention ensures that a user flexibly arranges the service requests and the receiving process without being limited by time and place factors, thus the advantages of different terminals are fully developed.
Description
Technical field
The present invention relates to the NTM network traffic management field, particularly a kind of service request management system and method that is used to realize professional cross-terminal use.
Background technology
Along with the fast development of the Internet, the network insertion terminal demonstrates multifarious characteristics.Except that traditional P C, mobile phone and DTV STB can be as the use terminals of business.Under this condition, each user often has a plurality of dissimilar terminals, thereby can use service based on different terminal in different time, place.
Traditional professional method for using is isolated for different accessing terminal often, promptly certain business only with specific terminal binding, must on this terminal, accomplish whole use flow processs of business.This has applied strong excessively restriction for professional the use, causes the user to be subject to factors such as time, place, has influenced professional experience.
China CN101146058A patent discloses a kind of shared ordering system of internet instant messages and has shared method for subscribing.In this method, adopt Collection and analysis user subscribe request, then, server is to the user side distribution with identical subscription task, to improve resource utilization.China's CN101159570A patent discloses a kind of user's method for subscribing of the multi-terminal user based on IP Multimedia System.In this method, adopt the corresponding public user identity in terminal to solve and order conflict, and do not describe professional service request and method of reseptance of striding the variety classes terminal.
Therefore, the business that needs a kind of method to solve different types of terminal room is used, and realizes that service request and professional reception can be from the terminals of any kind, and needn't limit to from same terminal.
Summary of the invention
The objective of the invention is to, propose a kind of service request management system and method that is used to realize professional cross-terminal use, make the user can not receive the restriction of time, locality factors, arrange professional request and receiving course flexibly.
For realizing the foregoing invention purpose; The present invention proposes a kind of service request management system that is used to realize professional cross-terminal use; It is characterized in that described service request management system is used to realize that cross-terminal professional between the dissimilar terminal of same user account uses; This system comprises: user management module, terminal session administration module and order module; Said terminal session administration module comprises: communication unit and terminal presence administrative unit; Said order module comprises: order generation unit and order management unit;
Said communication unit is used for receiving and terminal request is bound in forwarding; Receive and transmit the service request of requesting terminal; Receive and transmit the request order; Receive and transmit professional executing state;
Said user management module is used to receive the binding terminal request that said communication unit is transmitted, and manages the binding relationship at a plurality of terminals;
Said order generation unit; Be used to receive the service request that said communication unit is transmitted; And obtain professional receiving terminal type and sign alternately according to service request that receives and said user management module, utilize the professional receiving terminal and the sign that obtain to generate the request order; Wherein, the described request order comprises: business service provides source, professional required local resource, request promoter and the request age information of receiving;
Said terminal presence administrative unit is used to inquire about the presence of corresponding service receiving terminal;
If professional receiving terminal is not online, then continue the regularly presence of inquiry business receiving terminal;
If professional receiving terminal is online, then the request order that said communication unit is received is forwarded to the professional receiving terminal of appointment; Professional receiving terminal judges whether local resource satisfies professional condition of acceptance after receiving the request order, if do not satisfy, then the service condition that is reported to described communication unit by professional receiving terminal is failure; If satisfy, it is professional then to provide the source to carry out based on the business service in the request order, and the service condition that regularly reports to said communication unit is successfully;
Said order management unit is used for the service condition that regularly reports to described communication unit according to professional receiving terminal, revises and also preserves the inquiry that the corresponding service state is realized described service request management system cross-terminal.2, the service request management system that is used to realize professional cross-terminal use according to claim 1 is characterized in that described terminal comprises: mobile phone, STB and PC terminal.
For realizing goal of the invention, the present invention also proposes a kind of service request management method that is used to realize professional cross-terminal use, and this method realizes that cross-terminal professional between the dissimilar terminal of same user account uses; The concrete steps of said service request management method comprise:
Step 1): receive and transmit the binding terminal request through communication unit; Receive and transmit the service request of requesting terminal; Receive and transmit the request order; Receive and transmit professional executing state;
Step 2) receives the binding terminal request that said step 1) is transmitted through user management module, and manage the binding relationship at a plurality of terminals;
Step 3): receive the service request that said step 1) is transmitted through the order generation unit in the order form module; And based on service request that receives and said step 2) binding relationship set up obtains professional receiving terminal type and sign, utilizes the professional receiving terminal and the sign that obtain to generate the request order; Wherein, the described request order comprises: business service provides source, professional required local resource, request promoter and the request age information of receiving;
Step 4):,, continue the regularly presence of inquiry business receiving terminal if professional receiving terminal is not online through the presence of terminal traffic condition managing unit inquiry corresponding service receiving terminal; If professional receiving terminal is online, then said communication unit is received the request order that said step 3) generates, and be forwarded to the professional receiving terminal of appointment; Professional receiving terminal judges whether local resource satisfies professional condition of acceptance after receiving the request order, if do not satisfy, then the service condition that is reported to described communication unit by professional receiving terminal is failure; If satisfy, it is professional then to provide the source to carry out based on the business service in the request order, and the service condition that regularly reports to said communication unit is successfully;
Step 5):, revise and preserve the inquiry that the corresponding service state is realized described service request management system cross-terminal through the order management unit in the order module according to the service condition that described step 4) produces.
Described terminal comprises: mobile phone, STB and PC terminal.
The invention has the advantages that, the invention enables the user can not receive the restriction of time, locality factors, arrange professional request and receiving course flexibly, thereby give full play to the advantage of different terminals, better user experience is provided.In addition; Operator can conveniently arrive a plurality of terminal platforms with service propelling; Can give full play to the convenience advantage of portable terminal orders anywhere or anytime; For the user high-quality business service is provided with the high recreational advantage at terminals such as performance PC and STB, is convenient to business, content popularization.
Description of drawings
Fig. 1 is the service request management system structure chart that is used to realize professional cross-terminal use;
Fig. 2 is a kind of service request management method flow chart that is used to realize professional cross-terminal use;
Fig. 3 is the system architecture diagram of the downloading service of cross-terminal high-definition movie;
Fig. 4 is the downloading service flow chart of cross-terminal high-definition movie.
Embodiment
Below in conjunction with accompanying drawing and specific embodiment the present invention is carried out detailed explanation.
The technical problem that the present invention will solve is to use the family can not receive the restriction of time, locality factors, arranges professional request and receiving course flexibly.
Be the technical solution problem, propose a kind of cross-terminal method for using of business, all corresponding same user account in a plurality of dissimilar terminals;
Through a service request management system, the unified service request that receives from all kinds terminal;
The service request management system generates " request order " to the service request that receives, and the request order comprises that business service provides source, the professional information such as required local resource, request promoter, request timeliness that receive, and the request order can be issued any terminal;
The presence of the corresponding receiving terminal of service request management system regular monitoring if find that receiving terminal is online, then pushes to the service request order receiving terminal of appointment; If receiving terminal is not online, then when the service request management system detects receiving terminal and reaches the standard grade, will ask order to push to receiving terminal;
Receiving terminal judges whether local resource satisfies professional condition of acceptance after receiving the request order, if satisfy, then the business service according to the request order provides the source to carry out; If do not satisfy, will report to the service request management system to take defeat;
Receive in the professional whole process at receiving terminal, receiving terminal is regularly to service request management system reporting service state, and promptly the service request management system can be monitored the state that business is carried out, thereby the query interface of cross-terminal is provided.
As shown in Figure 1, Fig. 1 is the service request management system service request management system structure chart that is used to realize professional cross-terminal use.The architecture of service request management system comprises:
User management module 101, the binding relationship of leading subscriber and multiple terminals;
Terminal session administration module 102 comprises: communication unit 103 and terminal presence administrative unit 104; Communication unit is responsible for terminal communication, is received the service order request or send the service request order to it; The presence information of terminal presence administrative unit maintenance terminal;
Order module 105 comprises: order generation unit 106 and order management unit 107; The order generation unit generates " request order " according to said customer service request and user's multiple terminals binding relationship; The treatment state of order management Single Component Management request order.As shown in Figure 2, Fig. 2 is a kind of service request management method flow chart that is used to realize professional cross-terminal use.The cross-terminal service request comprises with the reception process step:
200) user uses arbitrary terminal registering service request management system; Ask this terminal and user account to be bound; The binding terminal request that communication unit 103 in the terminal session administration module 102 receives from the user; Request is transmitted to user management module 101, and user management module is preserved binding relationship; Repeatedly carry out this step, realize a plurality of terminals of user binding;
201) user chooses a terminal request professional, and when requested service, specifies any terminal with this user binding to receive business, and it is the requesting terminal that acquiescence receives service terminal;
202) the 103 unified service request that receive from all kinds terminal of the communication unit in the terminal reply administration module 102, and be transmitted to the order generation unit 106 in the order module 105; After the professional receiving terminal type and sign of order generation unit 106 according to service request that receives and user management module 101 mutual acquisition user appointments; Order generation unit 106 generates " request order ", and the request order comprises that business service provides source, the professional information such as required local resource, request promoter, request timeliness that receive;
203) presence of the corresponding receiving terminal of 104 inquiries of the terminal presence administrative unit in the terminal session administration module 102 if find that receiving terminal is online, then carry out step 204); If receiving terminal is not online, then regularly inquire about the presence of receiving terminal;
204) communication unit 103 pushes to the service request order receiving terminal of appointment;
205) after receiving terminal is received the request order, judge whether local resource satisfies professional condition of acceptance, if satisfy, then the business service according to the request order provides the source to carry out business; If do not satisfy, will report to the service request management system to take defeat;
206) receive in the professional whole process at receiving terminal, receiving terminal is regularly to terminal presence administrative unit 104 reporting service states, and in order management unit 107, revises the corresponding service state; Be that the service request management system can be monitored the state that business is carried out, thereby the query interface of cross-terminal is provided.
As shown in Figure 3, Fig. 3 is the system architecture diagram of the downloading service of cross-terminal high-definition movie.System architecture comprises: service request management system 301, service portal system 302, user terminal 303, movie download server 304; Wherein:
As shown in Figure 4, Fig. 4 is the downloading service flow chart of cross-terminal high-definition movie.Ordering gate system and let TV set-top box receive film through mobile phone login film with the user is example, describes the operation flow that the downloading service cross-terminal uses, and flow process comprises:
Step 401) user logins the film business gate system through mobile phone, and selects film to confirm to download, and the appointment receiving terminal is a TV set-top box;
Step 402) the service portal system receives and transmits the movie download request to the service request management system;
Step 403) the service request management system receives request; And generating the request order, the request order comprises: information such as ID, film sign, movie file size, film authorization message, Download Server address, receiving terminal type and sign, order effective time;
Step 404) if service request management system queries and judge the receiving terminal presence online, carry out step 405), if not online, regularly inquire about the receiving terminal presence;
Step 405) the service request management system issues the request order to TV set-top box;
Step 406) whether TV set-top box has enough memory spaces according to the big minor inspection local hard drive of movie file in the request order, if satisfy, carry out step 407), otherwise carry out step 408);
Step 407) TV set-top box downloads movies according to film sign, Download Server Address requests in the request order;
Step 408) TV set-top box reporting service execution result or state;
Step 409) the service request management system receives and transmits execution result or state to mobile phone;
Step 410) mobile phone terminal is further settled accounts and is shown execution result or state.
It should be noted last that above embodiment is only unrestricted in order to technical scheme of the present invention to be described.Although the present invention is specified with reference to embodiment; Those of ordinary skill in the art is to be understood that; Technical scheme of the present invention is made amendment or is equal to replacement, do not break away from the spirit and the scope of technical scheme of the present invention, it all should be encompassed in the middle of the claim scope of the present invention.
Claims (4)
1. a service request management system that is used to realize professional cross-terminal use is characterized in that, described service request management system is used to realize that cross-terminal professional between the dissimilar terminal of same user account uses; This system comprises: user management module, terminal session administration module and order module; Said terminal session administration module comprises: communication unit and terminal presence administrative unit; Said order module comprises: order generation unit and order management unit;
Said communication unit is used for receiving and terminal request is bound in forwarding; Receive and transmit the service request of requesting terminal; Receive and transmit the request order; Receive and transmit professional executing state;
Said user management module is used to receive the binding terminal request that said communication unit is transmitted, and manages the binding relationship at a plurality of terminals;
Said order generation unit; Be used to receive the service request that said communication unit is transmitted; And obtain professional receiving terminal type and sign alternately according to service request that receives and said user management module, utilize the professional receiving terminal and the sign that obtain to generate the request order; Wherein, the described request order comprises: business service provides source, professional required local resource, request promoter and the request age information of receiving;
Said terminal presence administrative unit is used to inquire about the presence of corresponding service receiving terminal;
If professional receiving terminal is not online, then continue the regularly presence of inquiry business receiving terminal;
If professional receiving terminal is online, then the request order that said communication unit is received is forwarded to the professional receiving terminal of appointment; Professional receiving terminal judges whether local resource satisfies professional condition of acceptance after receiving the request order, if do not satisfy, then the service condition that is reported to described communication unit by professional receiving terminal is failure; If satisfy, it is professional then to provide the source to carry out based on the business service in the request order, and the service condition that regularly reports to said communication unit is successfully;
Said order management unit is used for the service condition that regularly reports to described communication unit according to professional receiving terminal, revises and also preserves the inquiry that the corresponding service state is realized described service request management system cross-terminal.
2. the service request management system that is used to realize professional cross-terminal use according to claim 1 is characterized in that described terminal comprises: mobile phone, STB and PC terminal.
3. service request management method that is used to realize that professional cross-terminal uses, this method realizes that cross-terminal professional between the dissimilar terminal of same user account uses; The concrete steps of said service request management method comprise:
Step 1): receive and transmit the binding terminal request through communication unit; Receive and transmit the service request of requesting terminal; Receive and transmit the request order; Receive and transmit professional executing state;
Step 2) receives the binding terminal request that said step 1) is transmitted through user management module, and manage the binding relationship at a plurality of terminals;
Step 3): receive the service request that said step 1) is transmitted through the order generation unit in the order form module; And based on service request that receives and said step 2) binding relationship set up obtains professional receiving terminal type and sign, utilizes the professional receiving terminal and the sign that obtain to generate the request order; Wherein, the described request order comprises: business service provides source, professional required local resource, request promoter and the request age information of receiving;
Step 4):,, continue the regularly presence of inquiry business receiving terminal if professional receiving terminal is not online through the presence of terminal traffic condition managing unit inquiry corresponding service receiving terminal; If professional receiving terminal is online, then said communication unit is received the request order that said step 3) generates, and be forwarded to the professional receiving terminal of appointment; Professional receiving terminal judges whether local resource satisfies professional condition of acceptance after receiving the request order, if do not satisfy, then the service condition that is reported to described communication unit by professional receiving terminal is failure; If satisfy, it is professional then to provide the source to carry out based on the business service in the request order, and the service condition that regularly reports to said communication unit is successfully;
Step 5):, revise and preserve the inquiry that the corresponding service state is realized described service request management system cross-terminal through the order management unit in the order module according to the service condition that described step 4) produces.
4. the service request management method that is used to realize professional cross-terminal use according to claim 3 is characterized in that described terminal comprises: mobile phone, STB and PC terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201110083579.9A CN102571409B (en) | 2010-12-08 | 2011-04-02 | Service request management system and method for realizing service across-terminal application |
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| CN201010590492 | 2010-12-08 | ||
| CN201010590492.6 | 2010-12-08 | ||
| CN201110083579.9A CN102571409B (en) | 2010-12-08 | 2011-04-02 | Service request management system and method for realizing service across-terminal application |
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| CN102571409A true CN102571409A (en) | 2012-07-11 |
| CN102571409B CN102571409B (en) | 2014-12-31 |
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| CN103384275A (en) * | 2013-07-19 | 2013-11-06 | 贝壳网际（北京）安全技术有限公司 | Cross-terminal downloading method, system cloud server and terminal |
| CN103974121A (en) * | 2014-06-03 | 2014-08-06 | 合一网络技术(北京)有限公司 | Method and system realizing screen-crossing downloading |
| CN104899247A (en) * | 2015-04-20 | 2015-09-09 | 广州华多网络科技有限公司 | Information subscription method and system |
| CN106209927A (en) * | 2015-04-29 | 2016-12-07 | 中国科学院声学研究所 | The interaction relation of a kind of multiple terminals safeguards system and method |
| CN109644350A (en) * | 2016-10-18 | 2019-04-16 | 华为技术有限公司 | A kind of service communication method and apparatus |
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| CN103051715A (en) * | 2012-12-24 | 2013-04-17 | 东软熙康健康科技有限公司 | Method for releasing notice to terminal, relevant device and system |
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