KR100616299B1 - System and Method to provide On-Line Ordering and Billing service of Homeshopping using a Set-Top Box - Google Patents

Abstract

The present invention relates to a home shopping order settlement service system using a set top box and a method thereof.

The set-top box according to the present invention receives and stores user identification information for identifying a user, and when ordering a product of a user, the user receives identification information and a product to be ordered by receiving order information such as an order quantity and a delivery location from the user. It is sent along with the product selection information. In addition, the home shopping order settlement system is connected through a set-top box and a certain data communication network, and after authenticating the user using the user identification information received from the set-top box, and using the product selection information to determine the product you want to order, The order history is transmitted to the home shopping service provider. In addition, it can be configured to make payment for the purchase price of goods between the payment institution.

Using the present invention, home shopping customers can immediately order a product without having to make an order call or talk to an agent to purchase the product. In particular, a single remote control operation can be performed from the purchase of the product to the payment, the home shopping operators can be more efficiently processed orders concentrated within a short time.

Set Top Box, Home Shopping, Broadcasting, Ordering, Payment

Description

Home shopping ordering service system using set-top box and its method {System and Method to provide On-Line Ordering and Billing service of Homeshopping using a Set-Top Box}             

1 is an embodiment of a home shopping order payment service system using a set top box according to the present invention;

2 is an embodiment of a home shopping order payment service method using a set top box according to the present invention;

3 is an example of various information set and input in the set-top box,

4 is an embodiment of an operation of a set-top box,

5 is a specific embodiment of a home shopping order settlement service system according to the present invention;

6 shows an example of the field configuration of the product information database.

* Explanation of symbols for the main parts of the drawings

11: set-top box 12: remote control

13: TV receiver 20: network

30: Home Shopping Order Payment System 31: Customer Information Database

32: Product Information Database 33: Order Information Database

34: authentication means 35: product determination means

36: order processing means 37: home shopping interlocking means

38: payment processing means 39: customer registration means

40: home shopping company 50: payment institution

The present invention relates to a home shopping order payment service system using a set-top box and a method thereof. In particular, various information necessary for ordering a product is stored in advance in a set-top box on a user side, and a user makes a purchase while watching a home shopping broadcast. It is a system and method for specifying a desired product so that orders and payments can be made without a separate order call.

With the spread of the Internet, electronic commerce is becoming active, and the demand for home shopping, which can directly communicate the advantages and disadvantages of products through the TV, which is the user-friendly medium, is continuously increasing.

The home shopping service is based on providing a broadcasting program for promoting various goods through a TV and receiving an order through a telephone. That is, the user collects user information through a call with a counselor, receives an order, and processes necessary payment. However, due to the nature of the phone based on the line switching method, there is a problem that connection failure and waiting time are greatly increased due to the congestion of usage, and when an order is congested within a short time due to a long talk time with an agent, all orders are accepted. It has a difficult structure.

In order to reduce the inconvenience of the customers, the home shopping industry uses an automatic answering system (ARS) to receive orders first, and then the agent calls a confirmation call when the order is low. . However, even using this method does not provide a basic solution but only helps a little in distributing workload.

Accordingly, the present invention has been proposed to solve the above problems, by automating the ordering and payment of home shopping products through a system that can be connected through a user-side set-top box and a predetermined communication network, the user without a separate order phone call Its purpose is to make it easy to order and pay for home shopping products.

In order to achieve the above object, the home shopping order payment service system using the set-top box according to the present invention comprises a user-side set-top box and a home shopping order payment system connected to each other through a predetermined communication network.

At this time, the set-top box receives a home shopping broadcast and outputs it on a television receiver screen, receives and stores user identification information for identifying a user, and inputs order quantity such as an order quantity and a delivery location from a user when ordering a product. Receiving and transmitting the user identification information and the product selection information for identifying the goods to be ordered. In addition, the home shopping order settlement system authenticates the user by using the user identification information received from the set-top box and determines the product to be ordered by the user using the product selection information, the schedule information of the user identification information, the The determined product information and the order information are transmitted to the home shopping company.

The ordering information includes payment information for paying a purchase price of a product ordered by a user, and the home shopping order settlement system may be configured to pay the purchase price of a product with a corresponding payment institution using the payment information. Can be.

One or more pieces of information for the order may be configured to be stored in advance by the user.

The home shopping order settlement system, a customer information database for storing user information for each user; A product information database storing product information about a home shopping broadcast; An order information database for storing order details for each user; Authentication means for authenticating the user identification information received from the set-top box by comparing with the corresponding user information stored in the customer information database; Product determination means for determining what products the user wants to order using the product selection information received from the set top box; Payment processing means for paying the purchase price of the product between the payment institution using the payment information received from the set-top box; Order processing means for storing and managing the user's order and payment history received from the set-top box in the order information database and transmitting the order to the home shopping operator; And a home shopping linking means for allowing a home shopping company to upload product information for each home shopping broadcast, and storing / managing the uploaded product information for each home shopping broadcast in the product information database.

The product selection information may be configured to include a product code that a user inputs when ordering a product, and the product code may be displayed on a predetermined portion of the screen during home shopping broadcasting. The product selection information may be configured to include home shopping channel information that is currently being broadcast, and the home shopping channel information may be automatically detected by the set top box. At this time, the home shopping order settlement system may determine the product currently being broadcast in the home shopping channel as the product that the user wants to order.

Home shopping order payment service method using a set-top box according to the present invention, the step of receiving and storing product information for each time zone for each home shopping broadcast from a home shopping company; Receiving user identification information for identifying a user, product selection information for identifying a product, and order quantity such as order quantity and a delivery location from the set top box of the user; Authenticating a user using the user identification information; Determining an order target product using the product selection information; And storing and managing the order history of the user received from the set-top box, characterized in that it comprises the step of transmitting to the home shopping operator.

The ordering information received from the set-top box includes payment information for payment of the purchase price of the product, and further includes the step of paying the purchase price of the ordered goods with the corresponding payment institution using the received payment information. It can be configured to include.

At least one of the user identification information and the order information transmitted by the set-top box may be preferably implemented by allowing the user to input and store the set-top box in advance.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

Referring to FIG. 1, the set-top box 11 located at the user side receives a home shopping broadcast through various broadcast media and outputs it to the screen of the television receiver 13. The user may use the remote controller 12 or the set-top box 11. The set-top box 11 can be controlled by using various keys provided on itself. The set top box 11 to which the present invention is applied is particularly connected to the home shopping order settlement system 30 through a constant data communication network 20 such as the Internet network.

The set-top box 11 has a function of receiving and storing user identification information for identifying a user.When a user orders a product, the set top box 11 receives user identification information and an order for information such as an order quantity and a delivery location. It transmits to the home shopping order payment system 30 together with the product selection information for identifying the product to be desired.

On the other hand, the home shopping order payment system 30 authenticates the user using the user identification information received from the set-top box 11, and determines the product that the user wants to order using the product selection information. In addition, the user identification information is transmitted to the home shopping service provider 40, information provided to be provided to the home shopping service provider, product information such as a brand name, and order information such as quantity and delivery location.

At this time, the order information such as the order quantity and the delivery location can also be stored in advance by the user. That is, if the order quantity is set to one in advance and the delivery place is set in advance to the home, it is not necessary to input additionally at the time of the order, so that there is no input or minimized at every order. Therefore, from the user's point of view, when the product to be purchased comes out while watching the home shopping broadcast, the order can be completed by simply pressing the order button of the remote controller.

Referring to Figure 2 will be described in detail the process of the present invention is carried out.

First, the home shopping order payment system 30 receives product information for each time slot for the home shopping broadcast from the home shopping company 40 and stores it in a database (S21). The product information received and stored from the home shopping company 40 may have various information fields for identifying a product such as a home shopping company identification code, a time zone, a product name, a product code, and a price.

Meanwhile, the home shopping order settlement system 30 receives user identification information for identifying a user, product selection information for identifying a product, and order information such as order quantity and delivery location from the set-top box 11 of the user ( S22).

Step S22 is a process for requesting an order using the order button of the remote control or a key provided in the set-top box itself.

For better understanding of the present invention, an example of information transmitted from the set top box 11 to the home shopping order settlement system 30 will be described with reference to FIG. 3. User identification information is information that can uniquely identify the user, and may include personal information such as name, address, social security number, contact information, password, and the like. The product selection information is information that allows the user to determine what the ordered product is in the home shopping order settlement system, and may include a product code uniquely representing the product and a home shopping broadcasting channel number. The order information is additional information required for ordering and delivering goods, and may include an order quantity, a delivery location, and special items at the time of delivery (for example, a message such as specifying a delivery time or leaving a house next door).

Referring back to FIG. 2, the home shopping order settlement system 30 authenticates the user using the user identification information received in step S22, and determines the order target product using the product selection information (S23 and S24). To this end, the home shopping order settlement system 30 should receive and register customer information from customers who want to use the service according to the present invention. This procedure can take many forms. For example, it can be made according to the membership registration procedure in a general Internet service, and the membership set-up menu can be provided on the set-top box, and can be configured to register by sending customer information by accessing the corresponding membership system through the set-top box. There will be.

In addition, the home shopping order payment system 30 stores and manages the user's order history received from the set top box 11 (for example, order date, user, order product, quantity, and corresponding home shopping service provider) (S25). Transmitted to the home shopping company 40 to process the delivery of goods can be made (S26).

An example of a user interface procedure performed in the set top box 11 will be described with reference to FIG. 4.

The user selects a menu related to the home shopping service from the menu provided by the set top box (S40). If the selected menu is a menu for inputting various types of information, the set-top box includes a user input consisting of various fields (name, resident number, address, quantity, delivery location, credit card number, etc.) that the user can enter on the television receiver screen. The screen is displayed (S41-1), and the user selects each item by using an item moving key and inputs corresponding information (S41-2, S41-3). When the input is finished (S41-4), the content is stored in the memory of the set top box and managed (S41-5).

If the menu selected in step S40 is the order menu, the set-top box displays various information stored in the memory on the screen of the television receiver to check whether there is information to be corrected (S42-1). If the user has a correction item (S42-2), the user inputs the corresponding information in the information field to be modified (S42-3, S42-4). And, if it is necessary to enter other information required for the order is processed to enter the corresponding information (S42-5, S42-6), and then transfer the information stored in the memory or information entered by the user to the home shopping order payment system ( S42-7).

In other words, information that can be specified in advance can be stored in the set-top box. For example, since the place of use of the set-top box and the place of delivery are mostly homes of the user, information about the place of delivery may be set to the corresponding address in advance. In addition, since the product quantity is also 1 (1 box, 1 bag, 1 bag, etc.), it may be set in advance. If the delivery location is changed or the quantity is different, of course, it can be re-entered or modified at the time of order.

In addition, the user identification information may include a password. This password can also be entered each time a product is ordered, or it can be entered by the user in advance on the set-top box.

On the other hand, since the present invention relates to an order made according to the home shopping broadcast, it can be more preferably implemented by providing an integrated payment process of the ordered products.

For this implementation, the order information transmitted from the set-top box 11 to the home shopping order payment system 30 may include payment information for payment of the purchase price of the product ordered by the user. In addition, the home shopping order settlement system 30 uses the payment information to settle the purchase price of the product with the corresponding payment institution.

The payment information may include information such as the type and number of the credit card, the password, the expiration date, as shown in the example shown in Figure 3, the user can pre-set such payment information in the set-top box 11, It can also be configured to be entered at every order. In addition, the home shopping order payment system 30 will be settled with the credit card company. The card number as payment information may also serve as user identification information.

Referring now to Figure 5, it will be described a specific embodiment constituting a home shopping order payment system according to the present invention.

The customer information database 31 stores user information for each user. User information stored in the customer information database 31 can be input by the customer registration means 39, preferably configured as a member registration procedure of the Internet site connected through the user terminal 60 and the Internet network 20 is preferred. Can be done. In this embodiment the customer registration means 39 will act as a web server.

The product information database 32 is a component that stores product information for home shopping broadcasting. Product information for the home shopping broadcast is to be uploaded from the home shopping company (40). To this end, the home shopping interlocking means 37 allows a home shopping company to upload product information for each home shopping broadcast, and stores the uploaded product information for each home shopping broadcast in the product information database 32. Referring to FIG. 6, each information field of commodity information stored in the commodity information database 32 may include a home shopping company identification code, a channel number, a broadcast time zone, a commodity code for each time zone, a product name, a price, and the like.

 The order information database 33 is a component that stores customer-specific orders. To this end, the order processing means 36 stores and manages various information related to the order, such as the order history and payment history of the user, received from the set top box 11 in the order information database 33. In addition, the order processing means 36 also serves to transmit the order history and payment history to the home shopping company (40). The order history may be variously configured as needed, and may include an order date, a customer, a home shopping company, a product, a quantity, a total purchase amount, and the like.

The authentication means 34 compares the user identification information received from the set top box 11 with the corresponding user information stored in the customer information database 31 to perform authentication. The items to be compared for authentication can be arbitrarily configured, and can be authenticated by comparing only the user's name with the social security number, and can also be configured to compare the credit card numbers.

The product determining unit 35 determines what the product the user wants to order using the product selection information received from the set top box 11.

The payment processing means 38 is a payment gateway, and uses the payment information received from the set-top box 11 to pay for the purchase price of the product with the corresponding payment institution 50. Since the payment function of the payment processing means 38 can be easily implemented using various payment procedures currently used, a detailed description thereof will be omitted.

On the other hand, the product determination means 35 to determine what the product selected by the user using the product selection code can be made in a variety of ways depending on the convenience of the service.

For example, the product selection information may be configured to include a product code that a user inputs when ordering a product. This product code is displayed on a certain portion (eg, bottom right of the screen) on the home shopping broadcast screen, and the user enters the corresponding product code when ordering. Then, the product determination means 35 can check the product information corresponding to the corresponding product code in the product information database 32.

As another example, the product selection information may be configured to include the home shopping channel number currently being broadcast. Since the channel number of the home shopping channel can be automatically determined by the set top box 11, the user does not need to input product selection information such as a product code separately. At this time, the home shopping order settlement system 30 is in a position where it is possible to know what products are being promoted through the product information database 32 through the home shopping broadcast broadcast through each channel. Therefore, the product judging means 35 may determine that the product currently being broadcast in the corresponding home shopping channel as the product ordered by the user.

The present invention is not limited to the above-described embodiments and can be variously modified and implemented by those skilled in the art without departing from the technical spirit of the present invention.

Using the present invention, home shopping customers can immediately order a product without having to make an order call or talk to an agent to purchase the product. In particular, since a single remote control operation can be performed from the purchase of a product to a payment, a home shopping service can be used very conveniently. Home shopping operators can process orders that are concentrated in a short time, allowing them to process orders from more customers.

Claims (14)

Receives home shopping broadcasts and outputs them on a television receiver screen, receives and stores user identification information for identifying a user, and when ordering a product of a user, receives user order information such as an order quantity and a delivery location from the user. A set top box having a function of transmitting together with product selection information for identifying a product to be ordered; And The user is connected to the set-top box through a predetermined data communication network, authenticates a user using user identification information received from the set-top box, and determines a product to be ordered by the user using the product selection information. Home shopping order payment service system using a set-top box, characterized in that it comprises a home shopping order payment system for transmitting the schedule information, the determined product information and the information for the order to the corresponding home shopping operators. The method of claim 1, The order information includes payment information for paying the purchase price of the goods ordered by the user, The home shopping order payment system is a home shopping order payment service system using a set-top box, characterized in that for paying the purchase price of goods between the payment institution using the payment information. According to claim 2, The home shopping order payment system is A customer information database that stores user information for each user; A product information database storing product information about a home shopping broadcast; An order information database for storing order details for each user; Authentication means for authenticating the user identification information received from the set-top box by comparing with the corresponding user information stored in the customer information database; Product determination means for determining what products the user wants to order using the product selection information received from the set top box; Payment processing means for paying the purchase price of the product between the payment institution using the payment information received from the set-top box; Order processing means for storing and managing the user's order and payment history received from the set-top box in the order information database and transmitting the order to the home shopping operator; And A home shopping order payment service using a set-top box that enables a home shopping company to upload product information for each home shopping broadcast, and includes home shopping linking means for storing and managing the uploaded product information for each home shopping broadcast in the product information database. system. The method according to any one of claims 1 to 3, The set-top box is a home shopping order payment service system using a set-top box, characterized in that the user is configured to store in advance one or more of the information for ordering information. The method of claim 4, wherein Home shopping order payment service system using a set-top box, characterized in that the user identification information includes a password. The method of claim 5, wherein The password is a home shopping order payment service system using a set-top box, characterized in that configured to input every time the product order. The method of claim 4, wherein The product selection information includes a product code that the user inputs when ordering the product, the product code home shopping order payment service system using a set-top box, characterized in that the information displayed on a certain portion of the screen during the home shopping broadcast. The method of claim 4, wherein The product selection information includes home shopping channel information that is currently being broadcast, and the home shopping channel information is configured to automatically identify the set top box, The home shopping order payment system is a home shopping order payment service system using a set-top box, characterized in that for determining the product currently being broadcast in the home shopping channel as a product to be ordered by the user. In the method of providing a home shopping order payment service through a system connected to a user's set-top box and a predetermined communication network, Receiving and storing product information according to time slots for each home shopping broadcast from a home shopping company; Receiving user identification information for identifying a user, product selection information for identifying a product, and order quantity such as order quantity and a delivery location from the set top box of the user; Authenticating a user using the user identification information; Determining an order target product using the product selection information; And Home shopping order payment service method using a set-top box comprising the step of storing and managing the order history of the user received from the set-top box, and transmitting to the home shopping operator. The method of claim 9, Ordering information received from the set-top box includes payment information for payment of the purchase price of the product, Home shopping order payment service method using a set-top box, characterized in that further comprising the step of paying the purchase price of goods ordered with the payment institution using the received payment information. The method according to claim 9 or 10, At least one of the user identification information and the order information transmitted by the set-top box home shopping order payment service method using a set-top box, characterized in that the user can be stored in advance in the set-top box. The method of claim 11, Home shopping order payment service method using a set-top box, characterized in that the user identification information includes a password. The method of claim 11, The product selection information includes a product code that the user inputs when ordering the product, the product code home shopping order payment service method using a set-top box, characterized in that the information displayed on a certain portion of the screen during the home shopping broadcast. The method of claim 11, The product selection information includes home shopping channel information that is currently being broadcast, and the home shopping channel information is configured to automatically identify the set top box. Home shopping order payment service method using a set-top box, characterized in that for determining the product that is currently being broadcast on the home shopping channel as the product to be ordered by the user.

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