KR100474702B1 - Exchanging system with real time monitoring function for dialer server and method for monitoring thereof - Google Patents

Abstract

The present invention relates to an exchange system having a dialer server and an operator computer storing an administrator program for managing the dialer server, and a monitoring method thereof. The switching system is configured to receive and transmit monitoring command data through the transmission process and the receiving process in communication with the dialer server, the manager program and the socket communication, and transmit the monitoring command data to the dialer server through the transmitting process. And a middleware server having a monitoring process for receiving response data for monitoring command data from the dialer server through the receiving process and transmitting the received response data to the manager program. As a result, bidirectional communication between the manager program and the dialer server can be implemented to monitor the dialer server in real time on the manager program side.

Description

Switching system having real-time monitoring function of dialer server and monitoring method {EXCHANGING SYSTEM WITH REAL TIME MONITORING FUNCTION FOR DIALER SERVER AND METHOD FOR MONITORING THEREOF}

The present invention relates to an exchange system, and more particularly to an exchange system having a middleware server.

 Recently, some private switching networks have not only exchange functions of simple voice switching network (PSTN) but also CTI including application process management function that establishes connection by inquiring ARS (Auto Response System) broadcasting and customer status which is customer service support function. (Computer Telephony Integration) is adopted.

Computer telephony integration (CTI) refers to a system integrating a computer and a telephone. It is a technology that combines a call control function of an exchange for a telephone and an information processing function of a computer. By making effective use of the telephone system, it is possible to implement automatic and redial functions as well as video conferencing, data transmission and voicemail function, and automatic information provision function for outgoing calls.

1 is an overall configuration diagram of a switching system including a conventional manager program, a CTI middleware server, and a dialer server. In the switching system, the manager computer 101 (hereinafter referred to as the manager program) is connected to the dialer server 120 through the CTI (Comuputer Telephony Interface) middleware server 110. In FIG. 1, arrows indicate message flow between processes, solid lines represent socket communication, and dotted lines represent communication using a message queue. In general, socket communication is repeated with connection and release of a corresponding IP address by TCP / IP protocol. If the client program successfully connects to the server, then the server establishes a constant channel of communication with that client. From this point on, the client and server exchange data through this passage. This passage is called 'socket' and the number assigned by the server is called 'socket number'. Meanwhile, the message queue refers to a function for communication between different processes running on the same hardware.

The dialer server 120 connects numerous call signals received through a single phone number to a plurality of counselors to process service consultation and inquiry telephones.

The middleware server 110 functions as an intermediary for connecting systems having different protocols, and is generally implemented as an application program. The application program is composed of a management process 111 which communicates with the manager program 101, a transmission process 113 and a reception process 114 which communicate with the dialer server 110. The application program communicates with the dialer server 120 through the transmission process 113 and the reception process 114 to check the state and processing results of the dialer server 120 and store the result in the internal shared memory 112. The management process 113, the transmission process 113 and the reception process 114 communicate with each other by a message queue method.

The manager program 101 accesses the middleware server 110 through socket communication, reads state information of the dialer server 120 stored in the internal shared memory 112, and recognizes the state of the dialer server 120.

As shown in FIG. 1, the socket communication method between the CTI middleware process and the manager program 101 is one-way, in which the manager program 101 transmits command data to a process in the CTI middleware server 110 and sockets. It is organized in such a way that the connection is terminated immediately.

However, since the socket communication method between the CTI middleware 110 and the manager program 101 includes only a one-way for transmitting a command packet from the manager program to the CTI middleware server 110, a response or report format from the dialer server 120 to the operator is provided. Could not send a message. In addition, since there is no monitoring and management function for the dialer server 120, it is impossible to immediately deal with a failure, and by simply monitoring the line state, a problem such as inconsistent with the actual dialer line state may occur.

Accordingly, an object of the present invention is to provide a switching system having a real-time monitoring function that implements bidirectional communication between an administrator program and a dialer server and a monitoring method thereof.

It is still another object of the present invention to provide an exchange system having a real-time monitoring function and a monitoring method thereof, which enables a manager program to monitor a dialer server in real time.

The above objects are, according to the present invention, a switching system having a dialer server and an operator computer on which an administrator program for managing the dialer server is stored, comprising: a transmission process and a reception process for communicating with the dialer server; Receives monitoring command data through socket communication to transmit the monitoring command data to the dialer server through the transmission process, and receives response data for the monitoring command data from the dialer server through the receiving process to the manager program. It is achieved by including a middleware server having a monitoring process to transmit to.

On the other hand, according to another aspect of the present invention, the objects are provided with an operator computer that stores a dialer server and an administrator program for managing the dialer server, and a middleware server for interfacing the administrator program of the operator computer and the dialer server. In the monitoring method of the switching system, the monitoring process operating in the middleware server receives the monitoring command data from the manager program through socket communication, and the received monitoring command data through the transmission process operating in the middleware server Transmitting to the dialer server; Also achieved by the monitoring method of the switching system comprising the step of receiving the response data transmitted from the dialer server in response to the monitoring command data received by the receiving process operating in the middleware server to the manager program through the monitoring process. Can be.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

2 is an overall configuration diagram of an exchange system according to the present invention. In FIG. 2, arrows indicate message flow between processes, solid lines indicate socket communication, and dotted lines indicate communication using a message queue. In general, socket communication is repeated with connection and release of a corresponding IP address by TCP / IP protocol. If the client program successfully connects to the server, then the server establishes a constant channel of communication with that client. From this point on, the client and server exchange data through this passage. This passage is called 'socket' and the number assigned by the server is called 'socket number'. Meanwhile, the message queue refers to a function for communication between different processes running on the same hardware.

The switching system includes an administrator program 1, a CTI (Comuputer Telephony Interface) middleware server 10, and a dialer server 20.

The manager program 1 is stored in the operator computer and operates, and is a user interface (UI) used by the operator to manage the CTI middleware server 10. The manager program 1 generates an appropriate packet according to a menu selected by the operator and transmits the packet to the CTI middleware server 10 or receives the packet from the server 10 and outputs the result to the operator.

The dialer server 20 performs a dialing function of the CTI. The dialer server 20 communicates data with the CTI middleware server 10 through TCP / IP communication.

The monitoring process 11 according to the present invention is a process of constructing an application program to be operated on the CTI middleware server 10. The monitoring process 11 connects a TCP / IP socket for communication with the manager program 1 and receives monitoring command data in a packet unit requesting status information of the dialer server 20 from the manager program 1, The transmission process 13 transmits the monitoring command data in a packet unit using the message queue. The message queue applied to the present invention is one of the methods by which various processes in the system can communicate, and disappears after the process reads the message once.

The transmission process 13 is a process of the CTI middleware server 10 for monitoring the packet unit of the manager program 1 which communicates with other processes in the middleware server 10 using a message queue to access the dialer server 20. Send the command data.

The receiving process 14 receives the response packet data from the dialer server 20 as a process of the CTI middleware server 10 and transmits the response packet data to the monitoring process 11. The monitoring process 11 sends the response packet data of the dialer server 20 received from the reception process 14 back to the manager program 1.

3 is an operation diagram of the monitoring process 11 in the middleware server 10 when a plurality of manager programs request status information from the dialer server 20. As shown in Fig. 3, the monitoring process 11 connects the socket using the manager program 1 and the socket communication function. The monitoring process 11 generates the sub-monitoring process 11a when the monitoring instruction data of a packet unit is received through the connected socket. The sub-monitoring process 11a analyzes the received monitoring command data on a packet basis so that the transmission process 13 queries the dialer server 20 for its status information. The transmission process 13 transmits to the dialer server 20 together with the IP address of the operator computer in which the manager program 1 is stored. In response, the dialer server 20 transmits the state information in response packet data to the reception process 14 of the CTI middleware server 10 to be provided to the manager program 1 in response to the query.

When a plurality of manager programs 1 have different IPs and simultaneously connect sockets to the middleware server 10, the monitoring process 11 generates corresponding sub-monitoring processes 11a, 11c ..., respectively. Each sub-monitoring process (11a, 11c ..) communicates with the dialer server 20 via the transmission process 13 and the reception process 14 at the same time to query the dialer server 20 and the results of the respective manager program ( Allows the administrator program to receive the processing results in response to 1).

4 is a data structure diagram of a command packet transmitted from the manager program 1 to the middleware server 2. As shown in Fig. 4, the header ID 21 is inserted in the first block area of the command packet, the IP address 22 of the dialer server 20 as the destination is inserted in the second block area, and the third block is inserted. In the area, the IP address 23 of the operator computer in which the manager program 1 as the source is stored is inserted, and the command data 24 is inserted in the remaining block areas. The dialer server 20 transmits the source IP address inserted in the command packet to the corresponding manager program 1 having the source IP address together with the response packet.

5 is a flowchart illustrating a packet transmission path and a process result report according to the status information request of the manager program 1. As shown in FIG. 5, when the manager program 1 outputs monitoring command data in a packet unit requesting status information of the dialer server 20, the monitoring process 11 of the CTI middleware server 10 in step S1. Receives monitoring command data in a packet unit including the IP address of the manager program (1). At this time, the monitoring process 11 generates the sub-monitoring process 11a. In step S2, the monitoring command data is analyzed and then transmitted to the transmission process 13 using the message queue. In step S3, the transmission process 13 receives the monitoring command data and transmits it to the dialer server 20. In step S4, the dialer server 20 provides the IP address and the processing result of the manager program included in the monitoring command data in the packet unit back to the receiving process 14 of the CTI middleware server 10, and in step S5, receiving The process 14 passes the result to the monitoring process 1 as a response data. At this time, the sub-monitoring process 11b is generated and the sub-monitoring process 11b receives the response packet data. In step S6, the sub-monitoring process 11b transfers the processing result to the manager program 1 and ends the operation.

Therefore, in the middleware server serving as an intermediary function between the management program of the switching device and the dialer server, a monitoring process for generating a sub-monitoring program which communicates directly with the transmission process and the reception process in the middleware server for communicating with the dialer server is provided. The management program of the switching device can directly monitor the state of the dialer server by a monitoring process, and bidirectional communication is performed between the management program and the dialer server.

Meanwhile, in the detailed description of the present invention, specific embodiments have been described, but various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be determined not only by the scope of the following claims, but also by the equivalents of the claims.

As described above, according to the present invention, by implementing bidirectional communication between the manager program and the dialer server, the manager program can monitor the dialer server in real time.

1 is an overall configuration diagram of a switching system including a conventional manager program, a CTI middleware server, and a dialer server;

2 is an overall configuration diagram of an exchange system including an administrator program, a CTI middleware server, and a dialer server according to the present invention;

3 is a diagram illustrating an operation of a monitoring process in a middleware server when a plurality of manager programs request status information from a dialer server;

4 is a data structure diagram of a command packet transmitted from a manager program to a middleware server;

5 is a flowchart illustrating a packet transmission path and a process result report according to a status information request of an administrator program;

* Explanation of symbols for the main parts of the drawings

  1: Admin Program 10: CTI Middleware Server

 11: monitoring process 13: transmission process

 14: Receive Process 20: Dialer Server

Claims (6)

An exchange system comprising a dialer server and an operator computer storing an administrator program for managing the dialer server, A sending process and a receiving process in communication with the dialer server; Receive monitoring command data through socket communication with the manager program to transmit the monitoring command data to the dialer server through the transmission process, and receive response data for the monitoring command data from the dialer server through the receiving process. And a middleware server having a monitoring process for transmitting to the manager program. The method of claim 1, wherein the monitoring process generates a sub-monitoring process for transmitting the monitoring command data received upon receiving the monitoring command data from the manager program to the transmission process, wherein the sub-monitoring process is configured to send the monitoring command data to the transmission process. Exchange system characterized in that it is destroyed after transmission to the transmission process. The exchange system according to claim 2, wherein the monitoring process generates a sub-monitoring process upon receiving response data from the receiving process, and the sub-monitoring process is extinguished after transmitting the monitoring command data to the management program. A monitoring method of an exchange system having an operator computer storing a dialer server and an administrator program for managing the dialer server, and a middleware server for interfacing the administrator program of the operator computer and the dialer server, Receiving, by a monitoring process operating at the middleware server, monitoring command data from the manager program through socket communication, and transmitting the received monitoring command data to the dialer server through a transmission process operating at the middleware server; Monitoring the switching system, wherein the response process transmitted from the dialer server in response to the monitoring command data is received by a receiving process operating in the middleware server and provided to the manager program through the monitoring process. Way. The process of claim 4, wherein the middleware server transmits monitoring command data of the manager program to the dialer server. Generating, by the monitoring process, a sub-monitoring process upon receiving monitoring command data of the manager program; The sub-monitoring process transmitting the monitoring command data to the transmission process and extinguishing it; And the transmission process transmits the monitoring command data to the dialer server. The method of claim 5, wherein the middleware server receives the response data from the dialer server and transmits the response data to the manager program. The receiving process receiving response data from a dialer server; Generating, by the monitoring process, a sub-monitoring process upon receiving the response data from the receiving process;  And the sub-monitoring process transmits the response data to the manager program and the sub-monitoring process is extinguished.