KR100215425B1 - Voice dialing system and service method - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a voice dialing system and a service method thereof.

2. The technical problem to be solved by the invention

An object of the present invention is to provide a voice dialing system and a service method for connecting a call path by simply inputting the name of a counterpart to which a subscriber wants to speak by voice using a voice recognition technology.

3. Summary of Solution to Invention

The present invention implements a function block for controlling a voice dialing service request call and managing an automatic answering / voice recognition module and a function block for translating a voice dialing service subscriber number to an electronic switchboard. By inputting the name of the counterpart, a call path can be provided without separately inputting a telephone number, thereby greatly improving user convenience.

4. Important uses of the invention

The present invention is used in an electronic exchange.

Description

Voice dialing system and its service method

The present invention relates to a voice dialing system and a service method for providing a voice dialing service in an electronic switching center.

In general, a conventional electronic switchboard has provided an exchange service so that subscribers can connect by directly dialing the other party's telephone number when calling a called subscriber. In this method, there is an inconvenience of always memorizing the phone number of the other party to call or finding a desired number in a memo in which the phone number is recorded.

The present invention devised to solve the above problems, through the voice dialing service that connects the call path by simply inputting the name of the other party the subscriber wants to call using voice recognition technology regardless of the type of the subscriber's phone It is an object of the present invention to provide a voice dialing system and a service method thereof for improving user convenience.

1 is a block diagram of a voice dialing system according to the present invention;

2 is a process flow diagram for a voice dialing service method according to the present invention;

* Explanation of symbols for the main parts of the drawings

1: Central Control Subsystem (CCS)

2: subscriber / relay line switching subsystem (ASS-T, S / T)

3: Internal Network Subsystem (INS)

4: Voice Dialing Subsystem (ASS-V)

5: subscriber / relay line switched processor (ASP)

6: Number Translation Processor (NTP)

7: Internal Network Processor (INP)

8: Voice Dialing Processor (ASP)

9,10: Time Switch Processor (TSP)

11: Auto Answer / Voice Recognition Module (ARM / VRM)

The apparatus of the present invention for achieving the above object is a voice dialing system for providing a voice dialing service (Voice Dialing Service) in an electronic switch, comprising an automatic voice announcement device and a voice recognition device to subscribe to the service announcement Automatic Response Module / Voice Recognition Module (ARM / VRM) and voice dialing service that recognizes the voice of the name entered by the subscriber by requesting the user to input the recognition name of the other party to transmit and call. A voice dialing processor and a first time switch processor loaded with a function block (VSC: Voice dialing service call control) for controlling a request call and managing the auto answering / voice recognition module, to perform a voice dialing service. Automatic voice announcement device and voice of the auto answer / voice recognition module Controlling the digital devices and voice dialing subsystems required to connect the called party after finding a called telephone number; A subscriber / relay line exchange subsystem having a subscriber / relay line exchange processor loaded with a trunk line related call processing function block (TKC) and a second time switch processor to perform a call processing function and a self-maintenance function; Voice dialing service A number translation processor loaded with a function block (VNR: Voice dialing Number tRanslation) for performing a subscriber number translation and an internal network processor for connecting between the subscriber / trunk line switching subsystem and the voice dialing subsystem Internal network subsystem; And a central control subsystem coupled to the internal network subsystem to control each component.

In addition, the method of the present invention, in a voice dialing service method applied to a voice dialing system, when a subscriber attempts a voice dialing call, the relay line-related call processing function block receives / analyzes the access number and the calling number, thereby determining the location dependent access number. A first step of determining whether it is a location independent access number; As a result of the determination of the first step, if the location is independent, the subscriber number analysis is requested by the number translation processor after receiving and receiving the service registration number of the subscriber; if the location is dependent, the subscriber number analysis is requested by the number translation processor to determine whether the subscriber is a registered subscriber. Determining a second step; As a result of the determination of the second step, if the subscriber is an unregistered subscriber, the service is terminated. If the subscriber is a registered subscriber, the voice dialing call process is requested by the voice dialing processor. Occupying and transmitting a service announcement and requesting a name of the other party to which the call is to be made, and recognizing the voice of the recognized name to search for a called telephone number in a database to determine whether it is a registered called number; And as a result of the third step, if the unregistered called number is repeated, starting from the recognition name input request process of the third step, and if the registered called number includes a fourth step of requesting a called party to set up a call path.

Hereinafter, with reference to the accompanying drawings will be described an embodiment according to the present invention;

1 is a configuration diagram of a voice dialing system according to the present invention, in which 1 is a central control subsystem (CCS), 2 is a subscriber / relay line switching subsystem (ASS-T, S / T: Access Switching). Subsystem-T, S / T), 3 is an Interconnection Network Subsystem (INS), 4 is a Voice Dialing Subsystem (ASS-V), 5 is a Subscriber / Relay Line Switching Processor (ASP) Access Switching Processor (6), 6 is a Number Translation Processor (NTP), 7 is an Interconnection Network Processor (INP), 8 is a Voice Dialing Processor (ASP), and 9 and 10 is a Time Switch Processor (TSP). 11 denotes an Automatic Response Module / Voice Recognition Module (ARM / VRM).

The Central Control Subsystem (CCS) (1) is a subsystem that performs the overall operational management functions of the system. It provides system-level maintenance, test and measurement, billing and statistics, auxiliary storage control, and operator matching. do.

The subscriber / trunk line switching subsystem (ASS-T, S / T) 2 includes subscriber and trunk line matching, various signaling devices, a time switch processor, etc. to perform most call processing and self-maintenance functions.

The subscriber / trunk line switched processor (ASP) 5 is the main processor in the subscriber / trunk line switched subsystem (ASS-T, S / T) (2), and trunk control (TKC), which is a trunk line related call processing software functional block, Loaded.

The internal network subsystem (INS) 3 is located in the middle of the system and functions to connect the access exchange subsystems (ASS) with each other or between the access exchange subsystems (ASS) and the central control subsystem (CCS). The space switch is located here. In addition, among call processing functions, it performs functions such as number translation, routing and switch connection. It is also responsible for generating and supplying a system clock with a network synchronizer device. The number translation processor (NTP) 6 and the internal network processor (INP) 7 are the main processors in the internal network subsystem (INS) 3, and the number translation processor (NTP) 6 has a voice dialing service subscriber. Voice dialing number tRanslation (VNR), a software function block that performs number translation, is loaded.

The voice dialing subsystem (ASS-V) 4 controls the automatic voice announcement apparatus and the voice recognition apparatus to perform the voice dialing service, finds the called telephone number, and then connects the called subscriber. The Voice Dialing Processor (ASP) 8 of the Voice Dialing Subsystem 4 has a voice function, VSC (Voice), which is a software function block for controlling voice dialing service request calls and managing ARM / VRM 11, an answering machine / voice recognition module. dialing Service call Control) is loaded. In addition, a time switch processor 10 is located in the voice dialing subsystem 4. The auto answer / voice recognition module (ARM / VRM) 11 includes an automatic voice announcement system and a voice recognition device to send service announcements to subscribers under the control of the voice dialing processor 8 and to communicate with other parties. Receives and recognizes the voice of the name entered by the subscriber by requesting the recognition name.

2 is a process flow diagram for a voice dialing service method according to the present invention.

If the subscriber of the local station attempts to use the voice dialing service through the trunk line (12), the subscriber / trunk line switching processor (ASP) of the subscriber / trunk line switching subsystem (ASS-T, S / T) (2) ( The trunk line-related call processing function block (TKC) in 5) receives and analyzes the access number and the calling party number (13), and originates from a phone that does not have a location-dependent access request call originating from a telephone registered with the service. It is determined whether the location-independent connection request call has been made (14).

As a result, if the location is dependent, the service registration number is handed over to the voice dialing service subscriber number translation function block (VNR) of the number translation processor (NTP) 6, and information analysis is requested (17). (15) After receiving the digit input by the subscriber (16), hand over the received digit to the voice dialing service subscriber number translation function block (VNR) of the number translation processor (NTP) 6 for information analysis. (17).

After that, the service registration subscriber number is analyzed (18), and if the result is an unregistered subscriber, the service is terminated, and if it is a registered subscriber, voice dialing service request call control and automatic response / voice recognition module management function of the voice dialing processor (ASP) 8 Request for voice dialing call processing to block VSC (19). The voice dialing service request call control and auto answer / voice recognition module management function block (VSC) then starts call processing control on the auto answer / voice recognition module (ARM / VRM) 11 to perform voice dialing. Occupying the relevant channel, the Auto Answer / Voice Recognition Module (ARM / VRM) 11 sends a service announcement to the subscriber and requests the other party to input the identification name of the party to be talked to (20). Receiving and recognizing the voice of the name entered by the subscriber (21), the database storing the incoming telephone number corresponding to the recognized name is searched (22). As a result of the search, if the incoming telephone number is not registered in the database (23), it is requested to input the recognition name again (20), and if the incoming telephone number is registered in the database (23), the called party is called using this telephone number. Call (24) is configured so that the calling party can make a call when the called party answers the call and terminate (25).

The present invention described above is capable of various substitutions, modifications, and changes without departing from the spirit of the present invention for those skilled in the art to which the present invention pertains, and the above-described embodiments and accompanying It is not limited to the drawing.

Therefore, in the voice dialing system, by inputting the name of the counterpart to which the user wants to speak by voice, a call path can be provided without separately inputting a phone number, thereby greatly improving the convenience of the user.

Claims (2)

In a voice dialing system that provides a voice dialing service at an electronic switchboard, An automatic response / voice recognition module having an automatic voice announcement device and a voice recognition device to send a service announcement to a subscriber and to input a recognition name of a party to be called by the subscriber. Voice dialing processor loaded with (Automatic Response Module / Voice Recognition Module) (ARM / VRM) and a function block (VSC: Voice dialing Service call Control) for controlling the voice dialing service request call and managing the auto answer / voice recognition module And a first time switch processor for controlling the automatic voice announcement apparatus and the voice recognition apparatus of the auto answering / voice recognition module to perform a voice dialing service, and requesting to connect the called subscriber after finding the called telephone number. Voice dialing subsystem; A subscriber / relay line exchange subsystem having a subscriber / relay line exchange processor loaded with a trunk line related call processing function block (TKC) and a second time switch processor to perform a call processing function and a self-maintenance function; Voice dialing service A number translation processor loaded with a function block (VNR: Voice dialing Number tRanslation) for performing subscriber number translation and an internal network processor for connecting between the subscriber / trunk line switching subsystem and the voice dialing subsystem Internal network subsystem; And And a central control subsystem coupled to the internal network subsystem to control each of the components. In the voice dialing service method applied to the voice dialing system, A first step of judging whether a location dependent access number or a location independent access number is received by a relay line-related call processing function block by receiving / analyzing an access number and a calling number when a subscriber attempts a voice dialing call; As a result of the determination of the first step, if the location is independent, the subscriber number analysis is requested by the number translation processor after receiving and receiving the service registration number of the subscriber; if the location is dependent, the subscriber number analysis is requested by the number translation processor to determine whether the subscriber is a registered subscriber. Determining a second step; As a result of the determination of the second step, if the subscriber is an unregistered subscriber, the service is terminated. If the subscriber is a registered subscriber, the voice dialing call process is requested by the voice dialing processor. Occupying and transmitting a service announcement and requesting a name of the other party to which the call is to be made, and recognizing the voice of the recognized name to search for a called telephone number in a database to determine whether it is a registered called number; And As a result of the determination of the third step, if the unregistered called number is repeated, the process of repeating the recognition name input request process of the third step is repeated, and if the registered called number includes the fourth step of requesting the called party to set up a call path Dialing service method.

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