KR100678822B1 - A Method and apparatus of Connecting Specific Number in Regional Routing Services - Google Patents

Abstract

The present invention relates to a method and apparatus for accessing another area code in a local routing service for each calling area, and a service user inputs a specific service number and an area code to be called to route to a called number of a specific area regardless of the caller's local location. By providing a system that provides the function, the existing 080 free telephone service and the national representative number service are connected to the destination number of the corresponding region when the service user moves to another region and uses the service. However, if the service user wants to be connected to a specific called number, it is impossible to know the actual called number. Therefore, the present invention provides various marketing means using other area code access method in the local routing in the toll free phone 080 service and the national representative number service in order to provide a better quality service to the toll free 080 service or the national representative number service. While improving the service quality of the service, there is an effect that can be improved in terms of the service image of the customer.

Description

{A Method and apparatus of Connecting Specific Number in Regional Routing Services}

1 is a block diagram of an intelligent network hardware for the 080 free telephone service to which the present invention is applied.

2 is an overall flow chart in accordance with the present invention.

<Description of Symbols for Main Parts of Drawings>

101: service control system (SCP) 102: common line signaling network (CCS7)

103: service performing exchange (SSP) 104: local exchange (LE)

105: telephone 106: service management system (SMS)

107: Intelligent network complaint processing system

The present invention relates to a method for accessing another area code in a local area routing service by calling source, and more specifically, in case of using an additional service such as local routing in an incoming service using an intelligent network such as a free phone 080 service and a free phone 080 service. If you want to receive a call from a specific number instead of the caller's number currently assigned to the user's calling area in the national numbering service of It is about.

In general, toll-free 080 service has a single number function that allows up to 15 incoming numbers and a maximum of 500 incoming numbers. In case of basic function, up to 8 destination numbers can be designated for area code and up to 15 area codes can be specified. For subscribers who subscribe to the single number function, up to 100 area codes can be specified for each called number.

In addition, the national representative number service can be up to 1000 called number and can specify up to 100 calling regions for each called number. Unlike toll-free 080 service, the national representative number service is based on the caller's charges and can be charged separately according to the subscriber's request.The general service scenario except for the above charge is the same as the single number function of toll-free 080 service. .

As such, if there are several called numbers for one service number, the service subscriber distributes the call to be routed to the called number of the nearest region according to the calling area. In general, if the service user wants to connect to a specific called number even after moving to another area, it is not possible with the current system.

For example, if a service user in Seoul connects to a called number assigned to the Seoul area using a 080 number or a national representative number, then moves to another area and uses the 080 number or national representative number again, The called party number is connected. However, if the subscriber wants to connect to the destination number in the Seoul area, the service user only knows the 080 number or the national representative number and does not know the actual destination number.

Accordingly, the present invention has been made to solve the above-mentioned conventional problems, to provide a better quality service to the subscribers toll-free 080 service or the national representative number service by region in the toll-free 080 service and national representative number service. The purpose of this service is to provide a method of accessing other area codes in the local area routing service by calling regions, which improves the quality of service of various marketing means by using other area code access methods in routing. have.

The present invention for achieving the above object is the first step by the service user to access the incoming call guide system by inputting the access number, service number and area code using a telephone; After performing the first step, the second step of delivering the service number and area code to the service control system to authenticate the presence or absence of the service number and the service availability and the actual incoming number in the input area code; After performing step 2, step 3 of searching a database to determine whether a subscriber number exists in the service control system, whether or not a call can be made in a corresponding region, and a real called number; After performing step 3, 4 steps of delivering the search results to the call reception guide system; And after performing step 4, the reception guidance system is characterized in that consisting of five steps to deliver the processed result and the retrieved called number to the service user.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of an intelligent network hardware for a free telephone 080 service or a national representative number service to which the present invention is applied, and includes a service control system 101, a common line signaling network 102, a service performing exchange 103, and a local exchange. 104, a telephone 105, a service management system 106, and a 080 destination guidance system 107.

The local exchange 104 receives a call to be connected from the 080 toll-free telephone service using the telephone or the national representative number service user 105 to the incoming call guidance system 107 which will be described later. The service performing exchange 103 is connected to the local exchange 104 and transmits the intelligent network service call. The common line signal network 102 is connected to a service performing exchange 103 to deliver service control information. The service management system 106 is connected to the service control system 101 to manage service data. The incoming guidance system 107 is connected to the service management system 106 to receive the service number and area code from the service user to translate the corresponding destination number.

Meanwhile, the operation of the present invention will be described with reference to the configuration diagram of the intelligent network hardware having the above configuration.

Here, the role and processing flow of each system for providing other area code access processing in the local routing service of the intelligent network toll-free 080 service or the national representative number service are shown in FIG. 2.

That is, when the service user inputs the access number (080-xxx-xxxx) through the incoming call guide system 107, the local exchange 104 routes to the service performing exchange 103 based on the service identification number, and performs the service. The exchange 103 transmits the service identification number and the reception guide system access number to the service control system 101 (S1). Then, the service control system 101 translates the access number of the incoming call guide system 107 into the actual called number and transmits it to the service performing exchange 103 (S2). The service performing exchange 103 attempts to make a call connection to the called number received from the service control system 101, and the service user and the incoming guidance system 107 are connected (S3, S4).

Thereafter, the reception guidance system 107 receives the service number and area code to be connected to the service user through the announcement broadcast and transmits the received service number and area code to the service management system 106 (S5-S7). The service management system 106 then translates the actual called number assigned to the area code using the received service number and area code (S8). In addition, it is determined whether the service state of the service number is prohibited or the call is prohibited in the received area, and transmits the result to the reception guidance system 107 (S9).

At this time, if the service number is prohibited from using or determined in step S9 or the transmission is prohibited in the region, the reception guidance system 107 transmits the announcement broadcast and terminates the process (S10).

If the service number is not prohibited or is not prohibited in the region as determined in step S9, that is, if there is a designated destination number in the region, the called party guide system guides the called number and according to the subscriber's request. Attempt to connect the call to the designated destination number (S11-S13).

According to the present invention as described above, the service user can continue to talk to the called party before the move, regardless of the location moved, so that the user's needs can be satisfied, and the subscriber is responsible for handling user complaints or complaints It is possible to provide fast and accurate service through continuous processing and to increase subscriber satisfaction and to improve customer service image by improving service quality.

In addition, preferred embodiments of the present invention are disclosed for the purpose of illustration, those skilled in the art will be able to various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the following claims You will have to look.

Claims (7)

A step 1 of a service user inputting an access number, a service number, and an area code using a telephone; After performing the first step, the second step of delivering the service number and area code to verify the existence of the service number and the availability of the service in the input area code and the actual incoming number; Step 3 of searching the database to determine the presence or absence of the subscriber number, the possibility of calling in the region, the actual called number after performing the second step; After performing step 3, step 4 of delivering a search result of the database; And After performing the fourth step, the other area code access method in the short-range routing service for each calling region, characterized in that it comprises the five steps of delivering the processed result and the retrieved called number to the service user. At least one local exchange 104 for receiving an incoming service call from the incoming service user 105; A service performing exchange (103) connected to the local exchange (104) to deliver an incoming service call; A common line signal network 102 connected to the service performing exchange 103 to transmit service control information; A service control system 101 connected to the common line signal network 102 to perform number translation on an incoming service call; A service management system (106) connected to the service control system (101) to manage service data and to process requests for complaint guidance systems; And Connected to the service management system 106 another area code access device in the short-range routing service for the calling region, characterized in that consisting of a reception guide system 107 that can guide the called number. The method of claim 2, The local exchange 104 when the service user enters the service identification number and the access number of the incoming call guide system 107, routing to the service performing exchange 103 based on the service identification number, local routing service for each originating region Other area code access. The method of claim 2, The service performing exchange 103 transmits the service identification number and the access number of the reception guidance system 107 to the service control system 101, and the reception guidance system 107 through the destination number received from the service control system 101. Other area code access device in the short-range routing service for each calling region, characterized in that attempts to connect to the call. The method of claim 2, The service control system 101 translates the actual called number of the incoming call guide system 107 to another area number access device in the short-range routing service for each calling region, which is characterized by routing to the service performing exchange 103. The method of claim 2, The service management system 106, based on the service number and the area code received, the service status and whether the call in the area, and if the callable area, the designated destination number is searched and delivered to the reception guide system 107 Other area code access device in the local area routing service by calling area. The method of claim 2, The call reception guide system 107 receives the service number and area code from the service user, transfers the received data to the service management system 106, and guides the service user based on the data received from the service management system 106. Another area code access device in the short-range routing service for each calling region, which transmits a broadcast and connects the called number according to the request of the service user.

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