JPWO2022180707A5 - Information processing device, work request system, work request method, and work request program - Google Patents
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Description
本開示は、情報処理装置、業務依頼システム、業務依頼方法、及び業務依頼プログラムに関する。 The present disclosure relates to an information processing device , a work request system, a work request method, and a work request program .
本開示の一態様に係る情報処理装置が提供される。情報処理装置は、チームに属する複数のユーザの中の第１のユーザが使用する第１の端末装置に業務依頼の情報である業務依頼情報を送信し、前記第１の端末装置が送信した、前記業務依頼に対する応答である第１の応答情報を受信する通信部と、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定する選定部と、前記業務依頼が示す業務を遂行するためのスキル情報、前記複数のユーザが有するスキルを示すユーザ情報、前記複数のユーザのスケジュールを示すスケジュール情報、及び前記複数のユーザの作業状況に関する情報である作業状況情報を取得する制御部と、を有する。前記選定部は、前記スキル情報、前記ユーザ情報、前記スケジュール情報、及び前記作業状況情報に基づいて、前記業務を遂行可能なユーザである前記第２のユーザを選定する。前記通信部は、前記第２のユーザが選定された場合、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信する。 An information processing device according to one aspect of the present disclosure is provided. The information processing device transmits task request information, which is information of a task request, to a first terminal device used by a first user among a plurality of users belonging to the team, and the first terminal device transmits, a communication unit that receives first response information that is a response to the business request; and if the first response information indicates refusal of the business request, selects a second user from among the plurality of users. skill information for performing the task indicated by the task request, user information indicating the skills possessed by the plurality of users, schedule information indicating schedules of the plurality of users, and work statuses of the plurality of users and a control unit that acquires work status information, which is information related to. The selection unit selects the second user who can perform the task based on the skill information, the user information, the schedule information, and the work status information. The communication unit, when the second user is selected, transmits the job request information to a second terminal device used by the second user.
Claims (20)
前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定する選定部と、
前記業務依頼が示す業務を遂行するためのスキル情報、前記複数のユーザが有するスキルを示すユーザ情報、前記複数のユーザのスケジュールを示すスケジュール情報、及び前記複数のユーザの作業状況に関する情報である作業状況情報を取得する制御部と、
を有し、
前記選定部は、前記スキル情報、前記ユーザ情報、前記スケジュール情報、及び前記作業状況情報に基づいて、前記業務を遂行可能なユーザである前記第２のユーザを選定し、
前記通信部は、前記第２のユーザが選定された場合、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信する、
情報処理装置。 Sending job request information, which is information of a job request, to a first terminal device used by a first user among a plurality of users belonging to a team, and responding to the job request sent by the first terminal device a communication unit that receives the first response information that is
a selection unit that selects a second user from among the plurality of users when the first response information indicates refusal of the business request;
Work including skill information for performing the work indicated by the work request, user information indicating the skills possessed by the plurality of users, schedule information indicating schedules of the plurality of users, and information on work status of the plurality of users a control unit that acquires status information;
has
The selection unit selects the second user who is a user capable of performing the task based on the skill information, the user information, the schedule information, and the work status information;
When the second user is selected, the communication unit transmits the work request information to a second terminal device used by the second user.
Information processing equipment.
請求項１に記載の情報処理装置。 The selection unit selects the second user from among the plurality of users when the first response information is not received within a preset time after the job request information is transmitted.
The information processing device according to claim 1 .
請求項１又は２に記載の情報処理装置。 The selection unit selects the second user from among the plurality of users when response-impossible information indicating that the first user cannot respond, transmitted by the first terminal device, is received. ,
The information processing apparatus according to claim 1 or 2.
前記選定部は、前記業務を示す情報、前記スキル情報、前記ユーザ情報、前記スケジュール情報、前記作業状況情報、及び前記学習済モデルを用いて、前記第２のユーザを選定する、
請求項１から３のいずれか１項に記載の情報処理装置。 The control unit acquires a trained model,
The selection unit selects the second user using the information indicating the work, the skill information, the user information, the schedule information, the work situation information, and the learned model.
The information processing apparatus according to any one of claims 1 to 3.
請求項１から４のいずれか１項に記載の情報処理装置。 wherein the communication unit transmits the work request information to a plurality of terminal devices used by the plurality of users;
The information processing apparatus according to any one of claims 1 to 4 .
請求項１から５のいずれか１項に記載の情報処理装置。 The communication unit receives, from a terminal device used by a user other than the first user, second response information indicating acceptance of the business request, when the user other than the first user accepts the business request to a plurality of terminal devices used by the plurality of users;
The information processing apparatus according to any one of claims 1 to 5 .
業務依頼の情報である業務依頼情報を、前記第１の端末装置を含む前記複数のユーザが使用する複数の端末装置に送信する情報処理装置と、
を含み、
前記情報処理装置は、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
業務依頼システム。 a first terminal device used by a first user among a plurality of users belonging to a team;
an information processing device that transmits task request information , which is information about a task request, to a plurality of terminal devices used by the plurality of users including the first terminal device;
including
The information processing device is
When response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user is in charge of the business indicated by the business request. sending a person-in-charge decision notification to the plurality of terminal devices;
Business request system.
前記第１のユーザが使用する第１の送信端末装置と、
業務依頼の情報である業務依頼情報を、前記第１の受信端末装置を含む前記複数のユーザが使用する複数の端末装置に送信する情報処理装置と
を含み、
前記第１の受信端末装置は、
前記業務依頼情報を受信した場合、前記業務依頼情報が示す前記業務依頼の内容を出力し、
前記第１の送信端末装置は、
前記第１のユーザに基づく前記業務依頼の受諾を示す情報、又は前記第１のユーザに基づく前記業務依頼の拒絶を示す情報を受付けた場合、前記業務依頼の受諾を示す情報、又は前記業務依頼の拒絶を示す情報に基づいて、前記業務依頼に対する応答である第１の応答情報を生成し、
前記第１の応答情報を前記情報処理装置に送信し、
前記情報処理装置は、
前記第１の応答情報を受信した場合、前記第１の応答情報が前記業務依頼の受諾を示しているか否かを判定し、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定し、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信し、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
業務依頼システム。 a first receiving terminal device used by a first user among the plurality of users belonging to the team;
a first transmitting terminal device used by the first user;
an information processing device that transmits business request information , which is information of a business request, to a plurality of terminal devices used by the plurality of users including the first receiving terminal device;
The first receiving terminal device,
when the business request information is received, outputting the content of the business request indicated by the business request information;
The first transmission terminal device,
Information indicating acceptance of the business request based on the first user, or information indicating acceptance of the business request if information indicating refusal of the business request based on the first user is received, or the business request generating first response information, which is a response to the business request, based on the information indicating the refusal of
transmitting the first response information to the information processing device;
The information processing device is
if the first response information is received, determining whether the first response information indicates acceptance of the task request, and wherein the first response information indicates rejection of the task request; In this case, selecting a second user from among the plurality of users, transmitting the job request information to a second terminal device used by the second user,
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. Sending a person-in-charge determination notification to the plurality of terminal devices,
Business request system.
チームに属する複数のユーザの中の第１のユーザが使用する第１の端末装置を含む前記複数のユーザが使用する複数の端末装置に、業務依頼の情報である業務依頼情報を送信し、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
業務依頼方法。 The information processing device
transmitting task request information, which is task request information , to a plurality of terminal devices used by the plurality of users, including a first terminal device used by a first user among the plurality of users belonging to the team;
When response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user is in charge of the business indicated by the business request. sending a person-in-charge decision notification to the plurality of terminal devices;
Business request method.
チームに属する複数のユーザの中の第１のユーザが使用する第１の端末装置を含む前記複数のユーザが使用する複数の端末装置に、業務依頼の情報である業務依頼情報を送信し、
前記第１の端末装置が、
前記業務依頼情報を受信した場合、前記業務依頼に対する応答である第１の応答情報を前記情報処理装置に送信し、
前記情報処理装置が、
前記第１の応答情報を受信した場合、前記第１の応答情報が前記業務依頼の受諾を示しているか否かを判定し、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定し、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信し、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
業務依頼方法。 The information processing device
transmitting task request information, which is task request information, to a plurality of terminal devices used by the plurality of users, including a first terminal device used by a first user among the plurality of users belonging to the team;
The first terminal device
when the business request information is received, transmitting first response information, which is a response to the business request, to the information processing device;
The information processing device
determining whether the first response information indicates acceptance of the task request when the first response information is received, and wherein the first response information indicates rejection of the task request; In this case, selecting a second user from among the plurality of users, transmitting the work request information to a second terminal device used by the second user,
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. Sending a person-in-charge determination notification to the plurality of terminal devices,
Business request method.
請求項１０に記載の業務依頼方法。 When the first terminal device transmits the first response information, the first response information is transmitted to a plurality of terminal devices used by the plurality of users, excluding the first terminal device.
The business request method according to claim 10 .
前記業務依頼情報を受信した場合、前記業務依頼情報が示す前記業務依頼の内容を出力し、
前記内容を出力してから予め設定された時間内に、前記第１のユーザから前記業務依頼に対する応答を受付けなかった場合、前記第１のユーザが応答できないことを示す応答不可情報を前記情報処理装置に送信し、
前記情報処理装置が、
前記応答不可情報を受信した場合、前記複数のユーザの中から前記第２のユーザを選定する、
請求項１０又は１１に記載の業務依頼方法。 The first terminal device
when the business request information is received, outputting the content of the business request indicated by the business request information;
If a response to the business request is not received from the first user within a preset time after the content is output, the information processing apparatus outputs response-impossible information indicating that the first user cannot respond. send to the device,
The information processing device
selecting the second user from among the plurality of users when receiving the non-response information;
The business request method according to claim 10 or 11 .
チームに属する複数のユーザの中の第１のユーザが使用する第１の受信端末装置を含む前記複数のユーザが使用する複数の端末装置に、業務依頼の情報である業務依頼情報を送信し、
前記第１の受信端末装置が、
前記業務依頼情報を受信した場合、前記業務依頼情報が示す前記業務依頼の内容を出力し、
前記第１のユーザが使用する第１の送信端末装置が、
前記第１のユーザに基づく前記業務依頼の受諾を示す情報、又は前記第１のユーザに基づく前記業務依頼の拒絶を示す情報を受付けた場合、前記業務依頼の受諾を示す情報、又は前記業務依頼の拒絶を示す情報に基づいて、前記業務依頼に対する応答である第１の応答情報を生成し、
前記第１の応答情報を前記情報処理装置に送信し、
前記情報処理装置が、
前記第１の応答情報を受信した場合、前記第１の応答情報が前記業務依頼の受諾を示しているか否かを判定し、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定し、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信し、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
業務依頼方法。 The information processing device
transmitting task request information, which is task request information, to a plurality of terminal devices used by the plurality of users, including a first receiving terminal device used by a first user among the plurality of users belonging to the team;
The first receiving terminal device
when the business request information is received, outputting the content of the business request indicated by the business request information;
The first transmitting terminal device used by the first user,
Information indicating acceptance of the business request based on the first user, or information indicating acceptance of the business request if information indicating refusal of the business request based on the first user is received, or the business request generating first response information, which is a response to the business request, based on the information indicating the refusal of
transmitting the first response information to the information processing device;
The information processing device
determining whether the first response information indicates acceptance of the task request when the first response information is received, and wherein the first response information indicates rejection of the task request; In this case, selecting a second user from among the plurality of users, transmitting the work request information to a second terminal device used by the second user,
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. Sending a person-in-charge determination notification to the plurality of terminal devices,
Business request method.
請求項１３に記載の業務依頼方法。 When the first transmitting terminal device transmits the first response information, the first response information is transmitted to a plurality of terminal devices used by the plurality of users, excluding the first receiving terminal device. do,
The business request method according to claim 13 .
チームに属する複数のユーザの中の第１のユーザが使用する第１の端末装置を含む前記複数のユーザが使用する複数の端末装置に、業務依頼の情報である業務依頼情報を送信し、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信する、
処理を実行させる業務依頼プログラム。 information processing equipment,
transmitting task request information, which is task request information , to a plurality of terminal devices used by the plurality of users, including a first terminal device used by a first user among the plurality of users belonging to the team;
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. Sending a person-in-charge determination notification to the plurality of terminal devices,
A business request program that executes processing.
前記情報処理装置に、
業務依頼の情報である業務依頼情報を、前記第１の端末装置を含む前記複数のユーザが使用する複数の端末装置に送信させ、
前記第１の端末装置に、
前記業務依頼情報を受信した場合、前記業務依頼に対する応答である第１の応答情報を前記情報処理装置に送信させ、
前記情報処理装置に、
前記第１の応答情報を受信した場合、前記第１の応答情報が前記業務依頼の受諾を示しているか否かを判定させ、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定させ、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信させ、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信させる、
業務依頼プログラム。 A work request program used in a work request system including an information processing device and a first terminal device used by a first user among a plurality of users belonging to a team,
In the information processing device,
causing business request information , which is information of a business request, to be transmitted to a plurality of terminal devices used by the plurality of users, including the first terminal device;
to the first terminal device,
causing the information processing device to transmit first response information, which is a response to the business request, when the business request information is received;
In the information processing device,
If the first response information is received, determine whether the first response information indicates acceptance of the task request, and the first response information indicates rejection of the task request. In this case, causing a second user to be selected from among the plurality of users, causing the second terminal device used by the second user to transmit the job request information,
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. causing the plurality of terminal devices to transmit a person-in-charge decision notification indicating that
Business request program.
請求項１６に記載の業務依頼プログラム。 When the first terminal device transmits the first response information, to the first terminal device, to the plurality of terminal devices used by the plurality of users, excluding the first terminal device, to the plurality of terminal devices used by the plurality of users. cause the response information of 1 to be sent;
A business request program according to claim 16 .
前記業務依頼情報を受信した場合、前記業務依頼情報が示す前記業務依頼の内容を出力させ、
前記内容を出力してから予め設定された時間内に、前記第１のユーザから前記業務依頼に対する応答を受付けなかった場合、前記第１のユーザが応答できないことを示す応答不可情報を前記情報処理装置に送信させ、
前記情報処理装置に、
前記応答不可情報を受信した場合、前記複数のユーザの中から前記第２のユーザを選定させる、
請求項１６又は１７に記載の業務依頼プログラム。 to the first terminal device,
when the business request information is received, outputting the content of the business request indicated by the business request information;
If a response to the business request is not received from the first user within a preset time after the content is output, the information processing apparatus outputs response-impossible information indicating that the first user cannot respond. Let the device send
In the information processing device,
selecting the second user from among the plurality of users when the non-response information is received;
The work request program according to claim 16 or 17 .
前記情報処理装置に、
業務依頼の情報である業務依頼情報を、前記第１の受信端末装置を含む前記複数のユーザが使用する複数の端末装置に送信させ、
前記第１の受信端末装置に、
前記業務依頼情報を受信した場合、前記業務依頼情報が示す前記業務依頼の内容を出力させ、
前記第１の送信端末装置に、
前記第１のユーザに基づく前記業務依頼の受諾を示す情報、又は前記第１のユーザに基づく前記業務依頼の拒絶を示す情報を受付けた場合、前記業務依頼の受諾を示す情報、又は前記業務依頼の拒絶を示す情報に基づいて、前記業務依頼に対する応答である第１の応答情報を生成させ、
前記第１の応答情報を前記情報処理装置に送信させ、
前記情報処理装置に、
前記第１の応答情報を受信した場合、前記第１の応答情報が前記業務依頼の受諾を示しているか否かを判定させ、前記第１の応答情報が前記業務依頼の拒絶を示している場合、前記複数のユーザの中から第２のユーザを選定させ、前記第２のユーザが使用する第２の端末装置に前記業務依頼情報を送信させ、
前記第１のユーザ以外のユーザが使用する端末装置から、前記業務依頼の受諾を示す第２の応答情報を受信した場合、前記第１のユーザ以外のユーザが、前記業務依頼が示す業務を担当することを示す担当者決定通知を、前記複数の端末装置に送信させる、
業務依頼プログラム。 A work request system including an information processing device, a first receiving terminal device used by a first user among a plurality of users belonging to a team, and a first transmitting terminal device used by the first user A work request program used,
In the information processing device,
causing business request information , which is information of a business request, to be transmitted to a plurality of terminal devices used by the plurality of users including the first receiving terminal device;
to the first receiving terminal device,
when the business request information is received, outputting the content of the business request indicated by the business request information;
to the first transmitting terminal device,
Information indicating acceptance of the business request based on the first user, or information indicating acceptance of the business request if information indicating refusal of the business request based on the first user is received, or the business request generate first response information, which is a response to the business request, based on the information indicating the refusal of
cause the information processing device to transmit the first response information;
In the information processing device,
If the first response information is received, determine whether the first response information indicates acceptance of the task request, and the first response information indicates rejection of the task request. In this case, causing a second user to be selected from among the plurality of users, causing the second terminal device used by the second user to transmit the job request information,
When second response information indicating acceptance of the business request is received from a terminal device used by a user other than the first user, the user other than the first user takes charge of the business indicated by the business request. causing the plurality of terminal devices to transmit a person-in-charge decision notification indicating that
Business request program.
請求項１９に記載の業務依頼プログラム。 When the first transmitting terminal device transmits the first response information, to the first transmitting terminal device, to the plurality of terminal devices used by the plurality of users, excluding the first receiving terminal device , causing the first response information to be transmitted;
A business request program according to claim 19 .
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/JP2021/006970 WO2022180707A1 (en) | 2021-02-25 | 2021-02-25 | Information processing device, terminal device, task request system, task request method, application method, task request program, and application program |
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| Publication Number | Publication Date |
|---|---|
| JPWO2022180707A1 JPWO2022180707A1 (en) | 2022-09-01 |
| JPWO2022180707A5 true JPWO2022180707A5 (en) | 2023-01-30 |
| JP7321664B2 JP7321664B2 (en) | 2023-08-07 |
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| JP2002268977A (en) * | 2001-03-14 | 2002-09-20 | Toshiba Corp | Method/system for calling station staff and program for calling station staff |
| JP4222089B2 (en) * | 2003-04-15 | 2009-02-12 | カシオ計算機株式会社 | Business communication system and program |
| US8929528B2 (en) | 2005-02-11 | 2015-01-06 | Rockstar Consortium Us Lp | Method and system for enhancing collaboration |
| JP6844415B2 (en) * | 2017-05-23 | 2021-03-17 | 富士ゼロックス株式会社 | Document processing system and program |
| JP2019113991A (en) * | 2017-12-22 | 2019-07-11 | 東京瓦斯株式会社 | Information provision system and information provision method thereof |
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