JPWO2012147666A1 - Product management server and product management method - Google Patents

Abstract

This makes it easier to determine the trade-in consciousness. The customer information processing means 11 of the server device 1 receives a request for confirming the sales history of the product owned by the customer from the terminal device, and based on this request, the product sales history confirmation means 12 receives the product sales history storage means of the database device 2. When the customer confirms that the customer owns the product from the sales record information of the sales history stored in 25, the customer attribute information associated with the customer attribute information of the customer is extracted and transmitted to the terminal device. Can check the status of possessions in a timely manner. Further, the merchandise sales information processing means 13 of the server device 1 receives the trade-in request from the terminal device, and based on this request, the merchandise trade settlement means 14 calculates the trade-in amount of the product owned by the customer, and this customer By calculating the difference between the sales price of the product to be sold and the trade-in price and sending it to the terminal device, the customer can confirm the difference and make the decision to trade in possession easily and quickly. it can.

Description

  The present invention relates to a product management server that performs online shopping using, for example, the Internet, and more particularly to a product management server and a product management method that provide a trade-in service for products.

  Traditionally, in trade-in services for goods, trade-in contractors have assessed goods owned by customers, and determined the trade-in price based on this assessment. Therefore, in order for the customer to confirm the trade-in price, the trader had to be asked to assess this product. For this reason, the trade-in price of the product could not be easily grasped before the assessment, and it was difficult for the customer to make a decision to trade-in the product.

  Therefore, a trade-in ID is assigned to the order of the customer who sold the product, and the customer is identified by the trade-in ID, and the trade-in price is calculated and presented based on the product serial number entered by the customer. An online trade-in service has been proposed (see, for example, Patent Document 1).

Japanese Patent No. 4329395

  However, in the conventional online trade-in service described above, the trade-in price of this product is not calculated unless the trade-in ID is given for each order given a trade-in ID and the product serial number is not entered. I can't confirm. That is, the customer cannot easily grasp the trade-in price of the product he owns, and takes time to confirm the trade-in price of a plurality of products. In addition, it is difficult to grasp the final cost to pay because a separate procedure is required for the purchase of a new product that is a condition for trade-in. This makes it difficult for customers to make trade-in decisions.

  In addition, even if the customer makes a decision to trade in a product by accepting the trade-in price presented online, the trader must evaluate the actual trade-in price of the product to determine the actual trade-in price. Does not hold. That is, a new product cannot be obtained unless the customer accepts the trade-in price determined by the trade-in contractor. Furthermore, it takes time for the customer to accept the actual trade-in price and receive a new product after sending the actual product to the trader, and during this time, the customer cannot use the product.

  In addition, since it is difficult for the customer to check the trade-in price that changes every moment due to the market value of the product, aging deterioration, etc. and the fluctuation of the trade-in price in a timely manner, there is a risk that the optimal timing for trade-in of the product will be missed.

  If the customer does not agree to the trade-in price, not only will the man-hours spent by the trade-in contractor be wasted, but it will take time to return the actual product to the customer.

  Therefore, a first object of the present invention is to make it easy to determine the trade-in consciousness of products owned by customers. The second purpose is to make it easy to recognize the value of the product owned by the customer by specifying the trade-in price. The third purpose is to establish a trust relationship between the customer and the trade-in trader and to establish a trade-in transaction smoothly and efficiently.

  In order to solve the above-mentioned problems, the product management server and the product management method according to the present invention are characterized in that the trade-in price of a predetermined product is clearly indicated to the customer, and the total amount of new products sold to the customer is It is to present the difference from the total price of the products owned by this customer.

  That is, a product management server according to the present invention includes a server device and a database device connected to the server device, and the server device is a customer attribute information of a customer transmitted from a terminal device or a trade of a product owned by the customer. Customer information processing means for processing a history confirmation request, commodity sales history confirmation means for confirming the sales history of this product based on the processing of this customer information processing means, and a sales request for goods transmitted from the terminal device or Merchandise trade information processing means for processing trade history based on trade-in request or sales request or trade-in request, and merchandise trade settlement means for settlement of trade-in of this product based on processing of this product trade information processing means The database device includes customer information storage means for storing customer attribute information of a customer, and product information storage for storing product attribute information of a product. And a product sales history storage means for storing a product unique identification number, product attribute information of this product, and a plurality of sales histories of this product, and the sales history stored in the product sales history storage means Includes customer attribute information of the customer who owns the product, and sales result information for confirming whether or not the customer owns the product according to the sales or trade-in results of this product, The means receives the confirmation request for the sale history of the product owned by the customer transmitted from the terminal device, and based on this request, the sale / purchase history of the sale / purchase history stored in the sale / purchase history storage means by the sale / purchase history confirmation means. When it is confirmed that the customer owns the product from the performance information, the product attribute information accompanying the customer attribute information of the customer is extracted, and the extracted product attribute information is transmitted to the terminal device. Sell The information processing means receives the trade-in request for the merchandise owned by the customer transmitted from the terminal device, and based on this request, the merchandise sales settlement means sells the product for sale to the customer, and the customer owns The difference between the trade-in amount of the goods to be traded is calculated, and the calculated difference is transmitted to the terminal device (claim 1).

  In addition, when the customer accepts the trade-in of the merchandise that he / she accepts the difference, it is necessary to establish a transaction and update the trading history of the merchandise. Therefore, the merchandise sales information processing means receives a trade-in request for merchandise owned by the customer transmitted from the terminal device, and based on this request, the merchandise sales settlement means settles according to the difference, and this settlement Accordingly, it is desirable to update the sales history information of the sales history stored in the product sales history storage means to a state in which the customer does not own the product (claim 2). As a result, the settlement of the customer's trade-in is completed and the transaction is completed, so that a new product to be sold to this customer can be shipped quickly. Furthermore, the customer can confirm the ownership status of the trade-in product from the updated sales history.

  In addition, the trade-in price of products that are clearly indicated to customers must be determined based on appropriate factors. Therefore, the server device has at least one of the market value of the product, the number of sales history stored in the product sales history storage means, the product attribute information of the product, or the customer attribute information of the customer who owns the product. It is desirable to have a price determination means for determining the trade-in price based on (Claim 3). As a result, it is possible to determine an appropriate trade-in price and to deepen the trust relationship with the customer.

  A product management server according to the present invention includes a server device that provides a product management service, and a database device connected to the server device via a network line, and a terminal device is connected to the server device via a network line, The server device includes a customer information processing unit that processes a confirmation request for a purchase history of a product owned by a customer, a product purchase history check unit that checks the purchase history of the product based on the processing of the customer information processing unit, Commodity trading information processing means for processing a trading history based on a trade-in request for goods, and a merchandise trading settlement means for performing trade-in settlement of the goods based on the processing of the product trading information processing means, The database device includes customer information storage means for storing customer attribute information of a customer, product information storage means for storing product attribute information of a product, Unique merchandise identification number, merchandise attribute information of the merchandise, and merchandise sales history storage means for storing a plurality of merchandise sales history of the merchandise, the trading history includes customer attribute information of a customer who owns the merchandise, Trading result information for confirming whether or not the customer owns the product in accordance with the sales and trade-in results of the product, and the customer information processing means includes the customer's ownership transmitted from the terminal device. Processing for receiving a product confirmation request and extracting product attribute information of a customer's possessed product stored in the product sales history storage unit based on the confirmation request; and storing the product sales history in the product sales history confirmation unit The commodity sales history confirmation means performs the process of instructing confirmation of the means, and the customer owns the commodity in the sales history stored in the commodity sales history storage means based on the processing of the customer information processing means. The product sales information processing means receives the sales request for the product and the trade-in request for the product owned by the customer transmitted from the terminal device, and receives the sales request and the trade-in. Based on the request, the merchandise trading settlement means performs a process of transmitting an instruction according to a request relating to the settlement of the merchandise, and the merchandise trading settlement means calculates the total of the products to be sold calculated based on the processing of the merchandise trading information processing means. A process for calculating the difference between the amount of money and the total price of the possessed goods and a process for settlement of the product based on the processing of the product sales information processing means, and the product sales history confirmation means is stored in the product sales history storage means. When it is confirmed that the customer owns the product from the sales history information of the stored sales history, the customer information processing means extracts the product attribute information accompanying the customer attribute information of the customer and When the merchandise trade information processing means receives a trade-in request for merchandise owned by a customer sent from the terminal device, the merchandise trade settlement means sells the product to the customer based on the request. The difference between the sales amount of the product and the trade-in amount of the product owned by the customer is calculated, and the calculated difference is transmitted to the terminal device (claim 4).

  In addition, when the merchandise sales information processing means receives a trade-in request for merchandise owned by a customer transmitted from the terminal device, the merchandise sales settlement means settles according to the difference based on the request, In accordance with this settlement, the sales information processing means preferably updates the sales history information of the sales history stored in the product sales history storage means to a state in which the customer does not own the product (claim 5).

  Further, the state in which the customer does not own the product is a unique code and a customer code assigned to the product requested for trade-in among the ownership status status in the sales history sales information stored in the product sales history storage means. It is desirable to set up and store a trade-in flag associated with (claim 6).

  The server device includes at least one of the market value of the product, the number of sales histories stored in the product sales history storage means, the product attribute information of the product, or the customer attribute information of a customer who owns the product. It is desirable to have price determining means for determining the trade-in price based on the above (claim 7).

  The merchandise management method according to the present invention is based on customer information processing means that is connected to a customer terminal device through a network line and processes a confirmation request for a purchase history of merchandise owned by the customer, and processing by the customer information processing means. Merchandise trading history confirmation means for confirming the trading history of this product, merchandise trading information processing means for processing trading history based on a trade-in request for the merchandise, and processing of this merchandise based on processing of this merchandise trading information processing means A server device having a merchandise sales / payment settlement means for performing trade-in settlement, a customer information storage means for storing customer attribute information of a customer connected to the server apparatus through a network line, and a product for storing the merchandise attribute information of the merchandise Information storage means, product unique identification number, product attribute information of this product, and product sales history storage means for storing a plurality of sales history of this product A merchandise management method executed by a merchandise management server comprising a database device, wherein the trading history includes customer attribute information of a customer who owns the merchandise and the customer's merchandise according to the sales and trade-in results of the merchandise. The customer information processing means receives the confirmation request for the customer's property sent from the terminal device, and based on the confirmation request, the customer information processing means confirms whether or not he / she owns Extracting the product attribute information of the customer's possessed goods stored in the product sales history storage means, and instructing the product sales history confirmation means to confirm the product sales history storage means, The history confirmation means has a step of confirming whether or not the customer owns the product in the sales history stored in the product sales history storage means based on the processing of the customer information processing means, The merchandise sales information processing means receives the merchandise sales request sent from the terminal device and the trade-in request for the merchandise owned by the customer, and the merchandise trade settlement means based on the sales request and the trade-in request. Sending a command in response to a request relating to the settlement of the product, wherein the product sales settlement means calculates the total price of the product to be sold and the total price of the possessed product calculated based on the processing of the product sales information processing means And the step of paying the product based on the processing of the product sales information processing means, and the product sales history confirmation means stores the sales history stored in the product sales history storage means. When the customer confirms that the customer owns the product from the sales record information, the customer information processing means extracts the product attribute information accompanying the customer attribute information of the customer and transmits it to the terminal device; and When the merchandise sales information processing means receives a trade-in request for merchandise owned by a customer transmitted from the terminal device, the merchandise trade settlement means calculates the sales amount of the merchandise to be sold to this customer based on this request and the customer And calculating a difference with the trade-in amount of the goods owned by the customer and transmitting the calculated difference to the terminal device (claim 8).

  When the merchandise sales information processing means receives a trade-in request for a product owned by a customer transmitted from the terminal device, the merchandise sales settlement means settles according to the difference based on the request, and It is desirable that the information processing means has a step of updating the transaction history information stored in the merchandise sales history storage means to a state in which the customer does not own the merchandise according to the settlement (claim 9). .

  The state in which the customer does not own the product is the unique code and customer code assigned to the product requested for trade-in among the ownership status status in the sales history information of the sales history stored in the product sales history storage means. It is desirable that the trade-in flag to be associated is set up and stored (claim 10).

  The server device includes a price determining unit, and the price determining unit stores the market value of the product, the number of sales histories stored in the product sales history storage unit, the product attribute information of the product, or the product. It is desirable to have a step of determining the trade-in price based on at least one of customer attribute information of owned customers (claim 11).

  Here, the “product” includes, for example, not only a camera, a bicycle, a writing instrument, and a watch, but also anything capable of electronic commerce. The product owned by the customer corresponds to a product purchased through the server device 1 or a product purchased at a store.

  The “terminal device” corresponds to, for example, a personal computer, a tablet PC, a smartphone, a mobile phone, a PHS, or a PDA.

  “Customer attribute information” includes, for example, the customer's name, address, phone number, email address, gender, date of birth, mobile phone number, occupation, place of work, hometown, hobby, favorite brand, or collection. , Includes a customer code that uniquely identifies this customer.

  “Product attribute information” includes, for example, not only the product model number, manufacturer, or product name, but also a unique identification number that uniquely identifies the product, product code, product name, date of manufacture, specifications, functions, dimensions, and sales price. Or a trade-in price.

  “Trade record information” means, for example, an ownership status indicating the owner or owner of the product, and this “ownership status” is flagged according to, for example, the performance of selling the product, and this product is traded in. In addition to confirming with the sales record flag that lowers the flag according to the actual result, according to the sales flag that sets the flag according to the result of selling the product to the customer and the result of trade-in of this sold product from this customer The thing to check with the trade-in flag that sets the flag corresponds.

  The merchandise management server and merchandise management method according to the present invention is based on the processing of the customer information processing means. The merchandise trading history confirmation means stores the merchandise from the buying and selling history information stored in the merchandise trading history storage means. Product attribute information associated with the customer attribute information of this customer is extracted, and by sending the extracted product attribute information to this terminal device, this customer can obtain the product attribute information of the product owned by the customer. Can be easily confirmed from the terminal device. That is, since the merchandise sales history confirmation means extracts the merchandise attribute information of the merchandise owned by the customer from the merchandise history information, the customer can arbitrarily select the merchandise to be traded out of the merchandise owned, You can grasp the trade-in price of each product. Further, based on the processing of the merchandise sales information processing means, the difference between the sales amount of the product sold by the merchandise sales settlement means to the trade-in price of the product owned by the customer is calculated, and this calculated difference is calculated on this terminal. By transmitting to the apparatus, the customer can easily confirm the difference between the total amounts even if there are a plurality of newly purchased products and multiple owned products. Therefore, the customer can easily and quickly make a decision to trade in the goods he owns.

  Further, since the customer can easily grasp the trade-in price of the merchandise owned, the merchandise management server can be used as an asset management tool. Therefore, it is easy for customers to be aware of the value of the products they own and pay attention to how to use, manage and care for products, so they can trade in products at high prices, and trade-in contractors It is easy to procure good second-hand goods.

  Further, since the merchandise sales settlement means settles according to the difference based on the processing of the merchandise sales information processing means, the customer trade-in can be established smoothly and efficiently. In other words, after the customer completes the settlement by the merchandise sales settlement means, the customer ships the merchandise owned to the trade-in trader, and the trade-in trader sends a new product to the customer, so that the transaction can be completed in the shortest time. it can. Further, the trader information processing means updates the trade history information stored in the merchandise sales history storage means in accordance with the settlement by the merchandise sales settlement means so that the customer does not own the merchandise, thereby obtaining a trade-in contractor. Can be clearly distinguished from the products traded by the customer and the products owned by this customer. That is, for a product traded in by a trader, the product sales history confirmation means recognizes that the customer does not own this product from the sales performance information, so that the customer can always grasp the latest sales history.

  Further, by determining an appropriate trade-in price by the price determination means, the customer's willingness to trade is improved, and this customer can trade-in products at an optimal timing. In other words, the customer can easily accept a trade-in transaction by trusting the trade-in price specified without unilaterally determining the trade-in price at the judgment of the trade-in trader. Therefore, it is easy not only to form a trust relationship between the customer and the trader, but also to deepen this trust relationship and establish a smooth and efficient trade-in transaction.

It is a block diagram of a system using a product management server. It is a conceptual diagram of a merchandise management server. It is a conceptual diagram of the table of each database. It is a flowchart which shows the operation | movement outline | summary of the system using a merchandise management server. It is a timing flowchart in customer registration. It is a timing flowchart in sale of goods. It is a timing flowchart in confirmation of a customer's property. It is a timing flowchart in trade-in of goods. It is a screen displayed on a terminal device by trade-in of goods. It is a screen displayed on a terminal device by trade-in of goods.

DESCRIPTION OF SYMBOLS 1 Server apparatus 11 Customer information processing means 12 Merchandise sales history confirmation means 13 Merchandise sales information processing means 14 Commodity sales settlement means 15 Price determination means 2 Database apparatus 21 Customer information master DB
21 Product information master DB
23 New price DB
24 Trade-in price DB
25 Commodity trading history DB
26 Used goods price DB
3 Terminal equipment

  Hereinafter, the configuration and operation of the product management server according to the present invention will be described with reference to FIGS. FIG. 1 shows a configuration diagram of a system that executes sales and trade-in or purchase of products using the product management server. In the following description, the purchase is included in the trade-in, so the description is omitted.

  As shown in FIG. 1, the merchandise management server uses the Internet N to execute electronic commerce in conjunction with a server apparatus 1 that executes electronic commerce such as online shopping services and merchandise trade-in services. And a database device 2 for storing customer information, product information, and the like necessary for this, and a terminal device 3 used by a plurality of customers is connected to this server device.

  FIG. 2 conceptually illustrates the structure of each of the server device 1 and the database device 2. As shown in FIG. 2, the server device 1 makes a request for confirming the purchase history of the customer attribute information of the customer transmitted from the terminal device 3 or the product owned by the customer (hereinafter also referred to as “customer property”). The customer information processing means 11 to be processed, the merchandise sales history confirmation means 12 for confirming the merchandise sales history based on the processing of the customer information processing means, the sales request or trade-in request for the merchandise transmitted from the terminal device, or the merchandise Merchandise sales information processing means 13 for processing the sales history based on the sales request or trade-in request for the goods, merchandise sales settlement means 14 for performing the sale or trade-in settlement of the goods based on the processing of the merchandise sales information processing means, and And price determination means 15 for determining the selling price or trade-in price of the product.

  The database device 2 includes a customer information master DB 21 that stores information related to customers who use the terminal device 3, a product information master DB 22 that stores information related to products sold to customers, and a new article price of a product stored in the product information master DB. A new price DB 23 for storing a trade-in price, a trade-in price DB 24 for storing a trade-in price of a product stored in the product information master DB, and a history of trading in a product sold to a plurality of customers or a product traded in from a plurality of customers. Product sales history DB 25 to be stored, second-hand product price DB 26 to store used product prices of used products, sales DB 27 to store sales of products sold to customers, and a trade-in amount of products traded from customers It has a collection DB28.

  Hereinafter, each means which the server apparatus 1 has is each demonstrated.

  The customer information processing means 11 stores or extracts the customer attribute information of the customer transmitted from the terminal device 3 in the customer information master DB 21, and receives the confirmation request for the customer property transmitted from the terminal device. Based on this confirmation request, the process of extracting the product attribute information of the customer's possessed goods stored in the product information master DB 22 or the product sales history DB 25, and on the product sales history confirmation means 12 based on this confirmation request, Processing for transmitting a confirmation instruction, processing for creating customer-specific information (hereinafter referred to as “my page”) for browsing customer attribute information or customer-owned items of the customer, or processing this customer-specific page in the terminal device 3 Processing to send is performed.

  Based on the processing of the customer information processing means 11 that receives the confirmation request for the customer's property sent from the terminal device 3, the merchandise sales history confirmation means 12 Processing for confirming whether or not the product is owned or processing for transmitting the result of this confirmation to the customer information processing means 11 is performed.

  The merchandise sales information processing means 13 receives the merchandise sales request or trade-in request transmitted from the terminal device 3, and the merchandise sales history DB 25, sales DB 27, or trade-in DB 28 based on the sales request or trade-in request. Processing for storing predetermined information, processing for extracting predetermined information from the merchandise sales history DB 25, sales DB 27, or trade-in DB 28 based on the sales request or trade-in request, based on the sales request or trade-in request Processing for transmitting an instruction in response to a request for settlement of a product to the merchandise sales settlement unit 14, processing for transmitting the total amount or difference of products calculated by the merchandise sales settlement unit to this terminal device, or uniquely identifying the sold product The unique identification number (hereinafter also referred to as “unique code”) is assigned to this product. Here, the “commodity sales request” corresponds to, for example, a request related to selection, addition, change, or settlement of a product that a customer wants to purchase. The “product trade-in request” corresponds to, for example, a request related to selection, addition, change, or settlement of a product that a customer wants to trade in.

  The merchandise sales settlement means 14 is a process for calculating the total price of the merchandise to be sold based on the process of the merchandise sales information processing means 13 for receiving the sales request for the merchandise transmitted from the terminal device 3, and is transmitted from this terminal apparatus. Based on the processing of the merchandise sales information processing means 13 that receives a trade-in request for merchandise, or based on the processing of the merchandise sales information processing means 13 that receives the sales request or trade-in request. Then, a process for calculating the difference between the total price of the products to be sold and the total price of the possessed goods is performed.

  The price determination unit 15 performs a process for determining a trade-in price of a product, a process for changing the trade-in price, a process for determining a price of a used product, or a process of changing the price of the used product. Here, the “trade-in price” is, for example, at least one of the market value of a product, the number of sales histories stored in the product sales history DB 25, the product attribute information of this product, or the customer attribute information of a customer who owns this product. To make decisions based on

  Hereinafter, each database included in the database apparatus 2 will be described. FIG. 3 shows the table structure of each database of the database apparatus 2 and the relationship between the tables.

  As shown in FIG. 3, the customer information master DB 21 stores a customer code that uniquely identifies a customer, customer attribute information of the customer, and the like. Here, “customer attribute information” is not limited to, for example, the customer's name, address, phone number, and e-mail address, but also gender, date of birth, mobile phone number, occupation, workplace, hometown, hobby, favorite brand Or a collection. The customer code may be included in the “customer attribute information”.

  The product information master DB 22 stores product attribute information of products to be sold to customers. Here, the “product attribute information” is not limited to, for example, a product model number, a manufacturer, and a product name, but includes a product code, a product name, a manufacturing date, specifications, functions, or dimensions. The new price DB 23 stores the product model number of the product and the new price of the product. Further, the trade-in price DB 24 stores a product model number of the product, a trade-in price of the product, and the like. The product model numbers stored in the new product price DB 23 and the trade-in price DB 24 are associated with the product model numbers stored in the product information master DB 22, respectively. The new product price or the trade-in price of the product may be stored in the product information master DB 22.

  The product sales history DB 25 stores a unique code for uniquely identifying a product sold to a plurality of customers, a product model number of this product, a plurality of sales histories, and the like. Here, the “trading history” includes, for example, a customer code of a customer who owns the product, and sales record information for confirming whether or not the customer owns the product according to the sales or trade-in performance of the product. Can be stored in plural (1 to N times). “Trade record information” specifically means an ownership status indicating the owner or owner of a product. “Ownership status” specifically refers to, for example, selling a product to a customer as well as a sales record flag that sets a flag according to the result of selling the product and lowers the flag according to the result of trade-in of this product. This corresponds to a sales flag that sets a flag according to the actual result and a trade-in flag that sets a flag according to the actual result of taking this sold product from this customer. The product model number stored in the product sales history DB 25 is associated with the product model number stored in the product information master DB 22, and the customer code is associated with the customer code stored in the customer information master DB 21. The used price DB 26 stores a unique code of a product purchased from a customer, a used product price of the product, and the like. The unique code stored in the used price DB 26 is associated with the unique code stored in the merchandise sales history DB 25.

  The sales DB 27 stores the sales date when the product was sold, the product model number of the product, the customer code of the customer who sold the product, the quantity of the sold product, and the like. The trade-in DB 28 stores the trade-in date of the trade-in, the product model number of the product, the customer code of the customer who traded in the product, the quantity of the trade-in product, and the like.

  The customer specific page transmitted to the terminal device 3 includes customer attribute information and a product list of products owned by the customer. The product list transmitted to the terminal device 3 includes product attribute information of the product, price information stored in the new product price DB 23, the trade-in price DB 24, or the used price DB 26 of the product.

  Hereinafter, an example of an online shopping service and a product trade-in service realized by the server device 1 and the database device 2 will be described. FIG. 4 shows a series of services performed by the server device 1 for the customer.

  As shown in FIG. 4, when a customer connects to the server apparatus 1 from the terminal device 3, this server apparatus 1 performs customer registration of this customer (step S-10). After the customer registration, the server device 1 sells the product to the customer based on the request from the terminal device 3 (step S-20). After selling the product, based on a request from the terminal device 3, the server device 1 lists the customer's property and sends it to the customer terminal (step S-30). After transmitting the list of owned items, the server device 1 performs trade-in sales of products based on a request from the terminal device 3 (step S-40).

  FIG. 5 shows the flow of customer registration processing of a customer and the exchange between nodes in each step. As shown in FIG. 5, when the terminal device 3 is connected to the server device 1, the customer information processing means 11 confirms whether or not the terminal device is registered as a customer (step S-110). Specifically, for example, the customer information processing means 11 compares the customer attribute information and password input and transmitted from the customer terminal device 3 with the customer attribute information stored in the customer master DB 21 and matches or does not match. Check. As a result of this collation, if the result matches, the customer information processing means 11 transmits this customer's My Page to the terminal device 3 (step S-120). If they do not match, the customer information is registered in the server device 1 (step S-130). Specifically, for example, the customer information processing means 11 transmits a registration form to the terminal device 3, and the customer inputs customer attribute information and a password to the registration form from the terminal device and transmits them to the server device 1. The customer information processing means 11 receives the customer attribute information transmitted from the terminal device 3, assigns a customer code to the customer attribute information, and stores the customer code and customer attribute information customer in the customer information master DB 21. After storing, the customer information processing means 11 creates this customer's My Page and transmits this My Page to the terminal device 3 (Step S-140).

  FIG. 6 shows a process for selling a product to a customer and an exchange between nodes at each step. As shown in FIG. 6, the terminal device 3 transmits a request for selecting a product to the product sales information processing means 13. Specifically, “request for product selection” corresponds to a keyword search or the like for a product desired by a customer. The merchandise sales information processing means 13 receives this request, and checks the merchandise information master DB 22 to extract the merchandise attribute information of the selected merchandise. The merchandise sales information processing means 13 converts the extracted merchandise attribute information into a merchandise list and transmits it to the terminal device 3 (step S-210). When the customer selects a desired product from the product list transmitted to the terminal device 3, the terminal device transmits a request regarding this selection to the product sales information processing means 13. The merchandise sales information processing means 13 receives this request, adds the merchandise attribute information of the selected merchandise to a merchandise sales dedicated page (hereinafter also referred to as “shopping cart”), and adds this shopping cart to the terminal device 3. Transmit (step S-220).

  Next, when the customer purchases a product in the shopping cart, the terminal device 3 transmits a request for settlement of the product to the product sales information processing means 13. The merchandise sales information processing means 13 receives the request relating to the settlement and transmits an instruction relating to the settlement to the merchandise sales settlement means 14. In response to this instruction, the merchandise sales settlement unit 14 calculates the total price of the sales price of the merchandise and transmits the total price to the merchandise sales information processing means 13. The merchandise sales information processing means 13 adds this total amount to the shopping cart, and transmits this shopping cart to the terminal device 3 (step S-230). After the customer confirms the total amount transmitted to the terminal device 3, the terminal device transmits a request for settlement of the product to the product sales information processing means 13. The merchandise sales information processing means 13 receives the request relating to the settlement and issues an instruction relating to the settlement to the merchandise sales settlement means 14. The merchandise sales settlement unit 14 performs settlement of the merchandise in response to this instruction, and when the settlement is completed, a settlement completion notice is transmitted to the merchandise sales information processing unit 13 (step S-240).

  Thereafter, when the merchandise sales information processing means 13 receives the notification of the completion of settlement from the merchandise sales settlement means 14, it assigns a unique code to the sold product, this unique code, the product model number of this product, and the customer who sold this product. Are stored in the merchandise sales history DB 25, and a sales flag is set and stored in the merchandise sales history DB. Further, when the merchandise sales information processing means 13 receives the notification of the completion of settlement from the merchandise sales settlement means 14, the sales date of this product, the product model number, the customer code, and the sales quantity of this product are stored in the sales DB 27 (step S-). 250).

  As described above, the server device 1 can uniquely identify the owner of the product by assigning a unique code to the product sold to the customer and setting the sales flag and storing the sales history in the product sales history DB 25. it can. That is, it is possible to easily recognize the owner of the product in association with the customer code in the sales history in which only the sales flag is set.

  In addition, when a customer purchases several goods, you may repeat step S-210 to step S-230 and add a desired goods. Moreover, you may perform the process of step S-220 and S-230 simultaneously. That is, when the terminal device 3 transmits a request for product selection and settlement at the same time, the product attribute information of the product selected by the customer and the total price of the product calculated by the product sales / settlement means 14 respectively. Means 13 may be added to the shopping cart.

  FIG. 7 shows the flow of processing related to the confirmation of the customer's property and the exchange between nodes at each step. As shown in FIG. 7, when the customer confirms the possessed item, the terminal device 3 transmits a confirmation request for the owned item to the customer information processing means 11. The customer information processing means 11 receives this request and confirms with the customer information master DB 21 whether there is a customer code that matches the customer code accompanying the customer attribute information of the customer transmitted from this terminal device (step S-310). . When recognizing the presence of the matching customer code, the customer information processing means 11 confirms the product sales history DB 25 and extracts the customer code and product model number stored in the product sales history DB (step S-320). Based on the customer code extracted by the customer information processing means 11, the customer information processing means transmits an instruction to confirm the merchandise sales history to the merchandise sales history confirmation means 12. Based on this instruction, the merchandise sales history confirmation means 12 confirms the status of the sales flag and purchase flag stored in the merchandise sales history DB 25, and selects the customer code in the sales history where only this sales flag is set. The merchandise sales history confirmation means 12 transmits the selected customer code to the customer information processing means 11, and the customer information processing means 11 associates the customer code, the merchandise model number, and the merchandise model number and extracts this from the trade-in price DB 24. The trade-in price of the product model number is added to the customer's My Page, and this My Page is transmitted to the terminal device 3 (Step S-330).

  In this way, the merchandise sales history confirmation means 12 confirms the merchandise sales history DB 25, and selects the customer code in the sales history where only the sales flag stands, thereby quickly responding to the confirmation request of the possessed item from the customer. be able to. That is, in the state where only the sales flag is set, since the possessed goods are not traded in from the customer, it is possible to easily determine which product the customer owns. Further, the product model number of the customer's possessed product can be specified from the customer code, and the value of the owned product can be obtained by extracting the trade-in price of the owned product from the trade-in price DB 24 in association with the product model number. Can be easily recognized. Therefore, the customer can continuously manage the assets of the possessed goods using the server device 1 and can trade in the owned goods at a timing that suits the customer's convenience. In addition, the server device 1 can improve the customer's willingness to trade in, and can give a consciousness of trying to keep the property carefully and maintain the state. Therefore, it becomes easy for a trader who uses the server apparatus 1 to procure used goods in good condition.

  FIG. 8 shows a flow of processing for selling a product owned by a customer and selling a new product, and an exchange between nodes in each step. FIG. 9 shows a shopping cart when a customer has selected a plurality of products (for example, products D, E, and F) that the customer desires to purchase anew. FIG. 10 shows a shopping cart in the case where a customer has selected and added a product (for example, products A and B) desired to be traded out of a plurality of owned items. In the description of FIG. 8, as shown in FIGS. 9 and 10, it is assumed that the customer owns a plurality of trade-in products and the customer requests sales of a plurality of new products. Further, in the process of trade-in of the customer's property, the flow until the confirmation of the property is the same as that shown in FIG. Further, in the process of selling a new product to the customer, the flow until the total amount is transmitted to the terminal device is the same as Step S-210 to Step S-230 shown in FIG.

  As shown in FIG. 8, when a product owned by a customer is selected as a trade-in product, the terminal device 3 transmits a request regarding selection of a trade-in product displayed on the customer's My Page. Specifically, “request for selection of trade-in product” corresponds to pressing an “add trade-in product” button shown in FIG. The merchandise sales information processing means 13 receives this request, confirms the merchandise information master DB 22, and extracts merchandise attribute information associated with the merchandise model number of the trade-in product. The merchandise sales information processing means 13 adds the extracted merchandise item attribute information to the shopping cart, and transmits this shopping cart to the terminal device 3 (step S-410). FIG. 9 shows a screen in a state where product attribute information of trade-in goods is not added to the shopping cart, and FIG. 10 shows a screen in a state where product attribute information of trade-in goods is added to the shopping cart.

  Next, when purchasing a plurality of new products (products D, E, and F) in the shopping cart shown in FIG. 10, the terminal device 3 transmits a request for trade-in settlement of products to the product sales information processing means 13. . The merchandise sales information processing means 13 receives the request relating to the settlement and transmits an instruction relating to the settlement to the merchandise sales settlement means 14. In response to this instruction, the merchandise sales settlement means 14 calculates the difference between the total amount of the new plurality of products (products D, E, and F) and the total trade-in amount of the plurality of trade-in products (products A and B). Then, this difference is transmitted to the commodity sales information processing means 13. The merchandise sales information processing means 13 adds this difference to the shopping cart and transmits this shopping cart to the terminal device 3 (step S-420). After the customer confirms the difference transmitted to the terminal device 3, the terminal device transmits a request for settlement of the product to the product sales information processing means 13. More specifically, the “request for product settlement” corresponds to pressing a “go to shopping” button shown in FIG. The merchandise sales information processing means 13 receives the request relating to the settlement and issues an instruction relating to the settlement to the merchandise sales settlement means 14. The merchandise sales settlement unit 14 performs settlement of the merchandise in response to this instruction, and when the settlement is completed, transmits a settlement completion notice to the merchandise sales information processing unit 13 (step S-430).

  Thereafter, when the merchandise sales information processing means 13 receives the notification of the completion of settlement from the merchandise sales settlement means 14, it sets and stores a trade-in flag in the sales history associated with the unique code and customer code assigned to the trade-in product. To do. Further, a unique code is assigned to the new product that has been settled, and this unique code, the product model number of this product, and the customer code of the customer who sold this product are stored in the product sales history DB 25, and a sales flag is stored. Further, when the merchandise sales information processing means 13 receives the notification of the completion of settlement from the merchandise sales settlement means 14, the sales date of the new product, the product model number, the customer code, and the sales quantity of this product are stored in the sales DB 27, The trade-in date, product model number, customer code, and trade-in quantity of this trade-in product are respectively stored in the trade-in DB 28 (step S-440).

  In this way, the merchandise sales information processing means 13 adds the merchandise attribute information of the trade-in goods to the shopping cart and transmits it to the terminal device 3, and the total price of the plurality of goods calculated by the merchandise sales settlement means 14 Since the total amount and the difference amount of the picked-up items can be added to the shopping cart, the customer can grasp the accurate difference amount in real time. That is, since the trade-in price of each trade-in product is fixed, the difference calculated using the total trade-in amount does not change. Accordingly, the customer can promptly make a trade-in settlement of the possessed goods and promptly obtain a plurality of new products.

  Trade-in products (products A and B) are handled as used products using a unique code assigned to the product. Specifically, the merchandise sales information processing means 13 receives a sales request for a used product transmitted from the terminal device 3, and associates the merchandise model number associated with this request with the merchandise model number stored in the merchandise sales history DB 25. The unique code accompanying this product model number is extracted. Thereby, the product attribute information of the used item requested by the customer can be transmitted to the terminal device 3.

  If the customer selects a plurality of trade-in products, the trade-in product may be added by repeating step S-410. Moreover, you may perform the process of step S-410 and S-420 simultaneously. That is, the terminal device 3 transmits a request for trade-in item selection and settlement at the same time, so that the product attribute information of the trade-in item selected by the customer and the difference calculated by the merchandise sales settlement unit 14 are respectively in the product sales information processing. Means 13 may be added to the shopping cart.

  In the present embodiment, the “product” includes not only a camera, a bicycle, a writing instrument, or a watch but also all products capable of electronic commerce such as a passenger car and a motorcycle. The “owned item” of the customer includes not only products and used items purchased by the customer via the server device 1, but also items and used items purchased at a member registration store.

  When a customer purchases a product or a used product at a store with a membership registration system, for example, the customer inputs product attribute information such as a product model number of the product or the used product from the terminal device 3, and enters the product sales information processing means 13. Upon transmission, this merchandise sales information processing means assigns a unique code to this merchandise, stores this unique code, the merchandise model number of this merchandise, and the customer code of this customer in the merchandise sales history DB 25 and sets a sales flag. It stores in this commodity sales history DB. This process may be performed not only by the customer but also by a store clerk or the like from another terminal device.

  Note that the products that the customer wishes to trade in are not limited to products or used items purchased by the customer via the server device 1 or products or used items purchased at a member registration store, but other online shopping services and stores. Applicable products and used items purchased through the above.

  When a customer wishes to trade in goods or used goods purchased through other online shopping services or stores, for example, this is handled by the processing from step S-410 to step S-430 shown in FIG. Specifically, the customer inputs the product model number of the possessed product in a predetermined form from the terminal device 3, and transmits a request regarding selection of trade-in products to the product sales information processing means 13. The merchandise sales information processing means 13 receives this request, extracts the merchandise attribute information associated with the merchandise model number from the merchandise information master DB 22, adds the merchandise attribute information to the shopping cart, and transmits it to the customer terminal 3. The customer transmits a request for trade-in settlement of merchandise from the terminal device 3 to the merchandise sales information processing means 13. The merchandise sales information processing means 13 receives the request relating to the settlement and transmits an instruction relating to the settlement to the merchandise sales settlement means 14. In response to this instruction, the merchandise sales settlement unit 14 calculates the difference between the total price of the new product and the total trade-in price of a plurality of trade-in products, and transmits this difference to the merchandise sales information processing means 13. The merchandise sales information processing means 13 adds this difference to the shopping cart and transmits this shopping cart to the terminal device 3. After the customer confirms the difference transmitted to the terminal device 3, the terminal device transmits a request for settlement of the product to the product sales information processing means 13. The merchandise sales information processing means 13 receives the request relating to the settlement and issues an instruction relating to the settlement to the merchandise sales settlement means 14. The merchandise sales settlement unit 14 performs settlement of the merchandise in response to the instruction, and transmits a notification of settlement completion to the merchandise sales information processing unit 13 when the settlement is completed. When the merchandise sales information processing means 13 receives the notification of the completion of settlement from the merchandise sales settlement means 14, it gives a unique code to the trade-in product and handles it as a used product. In addition, the trade-in product trade-in date, the product model number, the customer code, and the trade-in quantity of the trade-in product are stored in the trade-in DB 28, respectively.

  Note that the server device 1, the database device 2, and the terminal device 3 are well-known computer devices, and the CPU, ROM, RAM, HDD, and input / output devices such as hardware necessary for information processing are all included. However, various kinds of control and information processing are performed in association with these hardware. For example, the server device 1 and the database device 2 or the server device 1 and the terminal device 3 may be directly connected via a LAN cable, connected via an in-house network line, or connected via an Internet line. The “terminal device” corresponds to, for example, a personal computer, a tablet PC, a smartphone, a mobile phone, a PHS, or a PDA.

Claims (11)

A server device and a database device connected to the server device;
The server device includes customer information processing means for processing a customer attribute information of a customer transmitted from a terminal device or a confirmation request for a sales history of a product owned by the customer, and the product based on the processing of the customer information processing means. Merchandise sales history confirmation means for confirming the sales history of the merchandise; and a merchandise sales information processing means for processing the sales history based on the sales request or trade-in request for the goods transmitted from the terminal device or the sales request or trade-in request. And a commodity sales settlement means for performing trade-in settlement of this product based on the processing of this commodity sales information processing means,
The database apparatus includes a customer information storage unit that stores customer attribute information of a customer, a product information storage unit that stores product attribute information of a product, a unique identification number of the product, product attribute information of the product, and Commodity sales history storage means for storing a plurality of sales history,
In the trading history stored in the merchandise trading history storage means, the customer attribute information of the customer who owns the merchandise and confirms whether or not the customer owns the merchandise according to the sales or trade-in performance of this merchandise. Trading information to be included,
The customer information processing means receives a request for confirming the sales history of a product owned by the customer transmitted from the terminal device, and based on this request, the product sales history confirmation means is stored in the product sales history storage means. When it is confirmed that the customer owns the product from the sales history information of the sales history, the product attribute information accompanying the customer attribute information of the customer is extracted, and the extracted product attribute information is transmitted to the terminal device. And
The merchandise sales information processing means receives a trade-in request for the merchandise owned by the customer transmitted from the terminal device, and based on this request, the merchandise trade settlement means sells the sales amount of the merchandise sold to the customer and A merchandise management server that calculates a difference from a trade-in amount of a merchandise owned by a customer and transmits the calculated difference to the terminal device. The merchandise sales information processing means receives a trade-in request for a product owned by a customer transmitted from the terminal device, and the merchandise sales settlement means settles according to the difference based on the request, The merchandise management server according to claim 1, wherein the customer does not own the merchandise in the merchandise sales history information stored in the merchandise trade history storage unit. The server device includes at least one of the market value of the product, the number of sales histories stored in the product sales history storage means, the product attribute information of the product, or the customer attribute information of a customer who owns the product. The commodity management server according to claim 1, further comprising price determination means for determining the trade-in price based on the price. A server device that provides a product management service;
A database device connected to the server device through a network line;
A terminal device is connected to the server device through a network line,
The server device includes a customer information processing unit that processes a request for confirming a purchase history of a product owned by a customer, and a product purchase history check unit that checks the purchase history of the product based on the processing of the customer information processing unit. , A merchandise sales information processing means for processing a trade history based on a trade-in request for merchandise, and a merchandise trade settlement means for performing a trade-in settlement of the merchandise based on the processing of the merchandise sales information processing means,
The database apparatus includes a customer information storage unit that stores customer attribute information of a customer, a product information storage unit that stores product attribute information of a product, a unique identification number of the product, product attribute information of the product, and Commodity sales history storage means for storing a plurality of sales history,
The trading history includes customer attribute information of the customer who owns the product, and trading result information for confirming whether or not the customer owns the product with the sales and trade-in results of the product,
The customer information processing means receives the confirmation request of the customer's property sent from the terminal device, and based on the confirmation request, stores the product attribute information of the customer's property stored in the product sales history storage means. A process of extracting, and a process of instructing the merchandise sales history confirmation means to confirm the merchandise sales history storage means,
The commodity sales history confirmation means performs a process for confirming whether or not the customer owns the commodity in the sales history stored in the commodity sales history storage means based on the processing of the customer information processing means,
The merchandise sales information processing means receives the merchandise sales request and the trade-in request for the merchandise owned by the customer transmitted from the terminal device, and the merchandise trade settlement means receives the merchandise based on the sales request and the trade-in request. Process to send instructions to respond to requests for payments,
The merchandise sales settlement means is configured to calculate a difference between the total price of the products to be sold calculated based on the processing of the merchandise sales information processing means and the total price of the possessed goods, and to the processing of the merchandise sales information processing means. Process to settle the product based on
When the merchandise trading history confirmation means confirms that the customer owns the merchandise from the trading history information of the trading history stored in the merchandise trading history storage means, the customer information processing means includes the customer attribute information of the customer. Extract the accompanying product attribute information and send it to the terminal device.
When the merchandise sales information processing means receives a trade-in request for merchandise owned by the customer transmitted from the terminal device, the merchandise sales settlement means determines the sales amount of the merchandise to be sold to the customer based on the request and A merchandise management server that calculates a difference from a trade-in amount of a merchandise owned by a customer and transmits the calculated difference to the terminal device. When the merchandise sales information processing means receives a trade-in request for a product owned by a customer transmitted from the terminal device, the merchandise sales settlement means settles according to the difference based on the request, and 5. The product according to claim 4, wherein the information processing means updates the trading history information of the trading history stored in the merchandise trading history storage means to a state in which the customer does not own the product according to the settlement. Management server. The state in which the customer does not own the product is the unique code and customer code assigned to the product requested for trade-in among the ownership status status in the sales history information of the sales history stored in the product sales history storage means. 6. The merchandise management server according to claim 5, wherein a trade-in flag to be associated is set up and stored. The server device includes at least one of the market value of the product, the number of sales histories stored in the product sales history storage means, the product attribute information of the product, or the customer attribute information of a customer who owns the product. The commodity management server according to any one of claims 4 to 6, further comprising price determination means for determining the trade-in price based on the price. A customer information processing unit that connects to a customer terminal device through a network line and processes a request for confirming the purchase history of a product owned by the customer, and checks the purchase history of the product based on the processing of the customer information processing unit. Merchandise trade history confirmation means, merchandise trade information processing means for processing trade history based on trade-in request for merchandise, and merchandise trade settlement for settlement of trade-in of this product based on processing of this merchandise trade information processing means A server device having a means, a customer information storage means for storing customer attribute information of a customer connected to the server device through a network line, a product information storage means for storing product attribute information of a product, and a unique identification of the product A product apparatus comprising a database device having a number, product attribute information of the product, and a product sales history storage means for storing a plurality of sales history of the product A product management method for the server to run,
The trading history includes customer attribute information of the customer who owns the product, and trading result information for confirming whether or not the customer owns the product with the sales and trade-in results of the product,
The customer information processing means receives the confirmation request of the customer's property sent from the terminal device, and based on the confirmation request, stores the product attribute information of the customer's property stored in the product sales history storage means. And a step of instructing the merchandise sales history check means to confirm the merchandise sales history storage means,
The merchandise sales history confirmation means includes a step of confirming whether the customer owns the merchandise in the trade history stored in the merchandise sales history storage means based on the processing of the customer information processing means. ,
The merchandise sales information processing means receives a merchandise sales request sent from the terminal device and a trade-in request for goods owned by the customer, and the merchandise trade settlement means based on the sales request and the trade-in request An instruction to respond to a request for payment of goods to
The merchandise sales settlement means includes a step of calculating a difference between a total price of merchandise to be sold calculated based on the processing of the merchandise sales information processing means and a total price of the possessed goods, and processing of the merchandise sales information processing means. And settlement of the product based on
When the merchandise trading history confirmation means confirms that the customer owns the merchandise from the trading history information of the trading history stored in the merchandise trading history storage means, the customer information processing means includes the customer attribute information of the customer. Extracting accompanying product attribute information and transmitting it to the terminal device;
When the merchandise sales information processing means receives a trade-in request for merchandise owned by the customer transmitted from the terminal device, the merchandise sales settlement means determines the sales amount of the merchandise to be sold to the customer based on the request and A product management method comprising: calculating a difference with a trade-in amount of a product owned by a customer, and transmitting the calculated difference to the terminal device. When the merchandise sales information processing means receives a trade-in request for a product owned by a customer transmitted from the terminal device, the merchandise sales settlement means settles according to the difference based on the request, and 9. The information processing means has a step of updating to a state in which the customer does not own the goods in the buying and selling history information of the buying and selling history stored in the commodity buying and selling history storage means according to the settlement. Product management method described in 1. The state in which the customer does not own the product is the unique code and customer code assigned to the product requested for trade-in among the ownership status status in the sales history information of the sales history stored in the product sales history storage means. The merchandise management method according to claim 9, wherein a trade-in flag to be associated is set up and stored. The server device has a price determining means,
The price determination means is at least one of the market value of the product, the number of trade histories stored in the product sale history storage means, the product attribute information of the product, or the customer attribute information of the customer who owns the product The merchandise management method according to claim 8, further comprising: determining the trade-in price based on the price.

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