JPS6327155A - Reception system for central office line incoming call - Google Patents

Abstract

PURPOSE:To perform sufficient service for calls coming from a central office line by using a distribution system attendant board simultaneously with the attendant board to which a call comes from the central office line in case there are accumulated call. CONSTITUTION:In case calls from the central office line come in to the attendant board and the number of the accumulated call reaches a certain value, the accumulated calls are automatically changed to calls of individual incomings and to distribution system, while the attendant board is automatically used, i.e. calls come from the central office line are many in number, the accumulated calls are increased, they are changed to calls of individual incomings and distribution system by operating an external key, while the attendant board is being used. In case the external key is returned and the number of accumulated calls are decreased, the operation is returned to a state in which only the attendant board is used. in such a way, the cumber that may be involved when calls coming from the central office line are many in number is eliminated. Thus sufficient service can be performed for the calls coming from the central office line.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a method for accepting incoming calls on a central office line with overflow calls in a general private electronic exchange, and particularly to a system for accepting calls from a central office line with overflow calls, and in particular, a system for accepting incoming calls on a central office line with overflow calls, and in particular, a system for accepting calls from a central office line with overflow calls. Concerning the reception method for incoming calls from central office lines.

[Conventional technology]

Conventionally, in this type of conventional relay console and distributed relay console, if the tenants are different, it is possible to use the conventional relay console and distributed relay console simultaneously, but in the same tenant, the conventional relay console Since it is impossible to simultaneously use a relay stand and a distributed relay stand, a method of switching between the conventional relay stand and the distributed relay stand is used.

[Problem that the invention seeks to solve]

It is possible to switch and operate a conventional relay console and a distributed relay console in the same conventional tenant as described above, but when a conventional relay console is used, only this conventional relay console can be used. Furthermore, when using a relay stand of a distributed type, there is a drawback that only the relay stand of this distributed type can be used.

[Means for solving problems]

The present invention is designed to handle incoming calls on the central office line by another person and to handle these calls when there are a large number of backlogged calls and when the handling time of the relay is long. The stand also has means that can be used at the same time.

〔Example〕

Next, one embodiment of the present invention will be described with reference to the drawings. 1st
The figure is a flowchart of the operation of one embodiment of the present invention.

Referring to FIG. 1, the present invention will be described in detail as follows.

(1) When the number of backlog calls (according to the data) that arrive at the relay stand via the central office line reaches K, the backlog calls are automatically switched to the individual terminating and distributed system while the relay stand remains in use.

(2) If the relay stand is terminating at the central office line and there are a lot of backlogged calls, use the external key so that the backlog calls are switched to the individual terminating and distributed system while the relay stand is still in use.

(3) When the foreign key is returned and the number of backlog calls decreases, K is sent to return to the relay stand only state.

〔Effect of the invention〕

As explained above, the present invention allows the same tenant to be used at the same time, so that in places where there are few relay stations in the general public sector, etc., the operator of the relay stand can handle calls received from the central office line for guidance, information services, etc. To provide an adequate service to calls arriving from the central office line by eliminating the tendency for handling to become complicated when there are many calls arriving from the central office line. It has the effect of being able to.

[Brief explanation of drawings]

FIG. 1 is a flow chart of the operation of one embodiment of the present invention.

Claims (1)

[Claims] In the reception method for receiving calls from the central office line of general electronic exchanges,
A reception system for receiving calls from a central office line, characterized in that when there is a backlog of calls arriving at a central office line, the relay stand is left in use and can be used simultaneously with a relay stand of a distributed system.