JPS63259765A - Automatic teller machine - Google Patents

Abstract

PURPOSE:To permit a user to know the current state of the titled machine and to improve the efficiency of use of the titled device by displaying the waiting time until the restart of trade when the machine is stopped. CONSTITUTION:A means to calculate a waiting time until the restarting of trade based on the difference between a pre-inputted trade start scheduled time and the current time if the machine comes in stopped state, is provided, and a calculated waiting time is displayed in display means 5 or a clock means 3. By thus displaying the waiting time necessary until the restart time in the display means 5 or the clock means 3 when the titled machine is in the stopped state, the current state of the machine is notified to a user, and the user can know the time of the titled machine restarts the service.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an automatic teller machine, and in particular, to an automatic teller machine used in financial institutions, etc., a status display that displays the waiting time until the machine is ready for transactions. It is related to the method.

[Conventional technology]

Conventionally, automated teller machines used in financial institutions and the like enter a handling discontinued state when there is a failure or when an attendant processes bills such as replenishing banknotes, and a handling display informs the user that the machine cannot be handled.

Since providing guidance only through the handling display does not provide good service to the users, some methods have attempted to improve the serviceability by processing according to the type of suspension of handling. For example, in the apparatus described in Japanese Patent Application Laid-Open No. 59-149589, a comment is displayed on the display mechanism only when handling is stopped for a short time, such as during medium replenishment. However, no consideration was given to the display of estimated waiting times in the event of long-term suspension of service due to periodic inspection failures, etc.

[Problem that the invention seeks to solve]

In the above-mentioned conventional technology, there is a problem in that when a transaction is canceled for a user, the user does not know how long he or she has to wait before the device can be used again.

The purpose of the present invention is to solve such conventional problems, and to provide an automatic cash transaction device that can display the waiting time until handling restarts when the device is discontinued, and improves the utilization rate of the device. It is about providing.

[Means for solving problems]

In order to solve the above problems, the present invention provides an automated teller machine equipped with a handling display means for displaying the handling state of the device, a display means for displaying the transaction state and operation guidance, and a clock means for displaying the time. , when the above-mentioned equipment is in a discontinued state, a means is provided to calculate the waiting time until handling restarts from the difference between the scheduled handling start time input in advance and the current time, and the calculated waiting time is displayed above. It is characterized in that it is displayed by means or timing means.

[Effect]

In the present invention, when the automatic teller machine is discontinued, the waiting time until the automatic teller machine becomes available for handling is displayed on the display mechanism or the timing mechanism to inform the user of the automatic teller machine about the status of the machine. to guide you. This allows the user to know when the product will be available.

〔Example〕

Hereinafter, one embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 2 shows an automated teller machine (hereinafter referred to as an automated teller machine) to which the present invention is applied.
This is an external view of an ATM.

In FIG. 2, 1 is a handling display that displays the handling status of the device, 2 is an attendant key for calling a staff member in the event of an abnormal transaction, 3 is a clock mechanism that displays the current time or waiting time until handling restarts, and 4 5 is a customer operation panel through which a user performs transaction operations, and 5 is a display mechanism (for example, a CRT display) that displays transaction status (waiting time until transaction restart) and operation guidance.

FIG. 3 is a block diagram of the ATM status display mechanism shown in FIG. 2, and FIGS.
It is a figure which shows the example of a status display of M.

In Fig. 3, 3 is a clock mechanism, 4 is a customer operation panel (
(hereinafter referred to as ○PL), 5 is a display mechanism, 6 is a rechargeable battery, 7
8 is an oscillator, 8 is a time generator, 9 is a control unit that performs various controls, 10 is a buzzer, and 11 is an internal operation panel (hereinafter referred to as 5PL) operated by a staff member. here,
The clock mechanism 3 has a separate power supply from the ATM main body, and
Make it work even if the main unit is turned off. When the ATM is not in operation, the switch is turned off and the display is stopped, but the rechargeable battery 5 operates the oscillator 62 and the time generating section 7, and provides time information to the control section 9 of the device. below,
The operation of this embodiment will be explained.

FIG. 1 is a diagram for explaining a status display method showing an embodiment of the present invention. This is a flowchart of processing operations performed by the status display mechanism of FIG. 2. The process will be explained below according to the flowchart shown in FIG.

Normally, when the ATM is operating normally, the timekeeping mechanism 3 displays the current time (101). When the ATM staff replenishes media, etc., the SPL 11 transaction stop key is pressed (102), or due to an ATM failure, the transaction display 1 displays ``Service Cancellation''.
The display mechanism 5 displays a "Cancellation of Handling" screen.

First, the staff member presses the start time key of SI) L 1.1 (103) and inputs the scheduled start time using the numeric keypad of 5PLII (104).

When the start key of 5PLII is pressed (105),
Display the number (waiting time) obtained by subtracting the current time from the start time on the display mechanism 4.1.06,107゜108.109
), in the case of "service suspension" due to power cut off of the ATM, the waiting time is displayed on the clock mechanism 3.

If the ATM is discontinued, the display mechanism 4 will display the sixth
The screen shown in FIG. 7 is displayed, and when the scheduled start time is input using 5PLII, the screen shown in FIG. 7 is displayed. Further, the current time is always displayed on the clock mechanism 3. When ATM service is suspended due to a power outage, the clock mechanism 3 displays the current time as shown in Figure 4 until the scheduled start time is input.
After input, the waiting time is displayed as shown in FIG. Further, the clock mechanism 3 is powered by a separate power source from the ATM main body.

When the process is finished and you start using the ATM, 5PL1
By pressing the clear key 110, 111), the start time will be deleted, and the display mechanism 4 will display the screen shown in FIG.
The clock mechanism 3 displays the current time as shown in Figure 4, and the AT
Waiting for M to recover.

During processing, if it seems like it will be later than the start time, press the 5PLll clear key to delete the initial start time.
, 111), and again inputs the start time using the numeric keypad of the 5PLII (104). If the start time and current time are the same (108), the buzzer 10 will sound (112),
Warning. Buzzer 11 by clear key of 5PLII
and delete the start time (113, 114, 115)
). If processing is still in progress, enter the start time using the 5PLII numeric keypad (104); if processing is finished, press 5P
After pressing the Lll handling stop key, the reset key is pressed to restore the device (115). After pressing the start time key with 5PLII, turn on the attendant key 2 to start 5PLI.
Inputs can also be made using the keys on the customer operation panel 4 until the handling stop key 1 is pressed.

For example, the start time can be entered on the customer operation panel 4 by inputting the start time using a numeric keypad, setting the start key to "10,000" and the clear key to "1 yen." The timekeeping mechanism 3 displays the start time shown in FIG. 5 only when the start time is inputted due to a failure due to power cut off of the ATM, and displays the current time as shown in FIG. 4 at other times.

In this way, in this embodiment, the user can grasp the ATM situation.

〔Effect of the invention〕

As explained above, according to the present invention, when a device is discontinued, the waiting time until handling restarts can be displayed, so the user can know the status of the automatic teller machine, and
The utilization rate of the device can be improved.

[Brief explanation of drawings]

Fig. 1 is a diagram for explaining a status display method showing an embodiment of the present invention, Fig. 2 is an external view of an automated teller machine to which the present invention is applied, and Fig. 3 is an ATM status display shown in Fig. 2. 4 is a block diagram of the mechanism; FIG. 4 is a diagram showing an example of the time display when the automatic teller machine is being used; FIG. 5 is a diagram showing an example of the time display when the automatic teller machine is being discontinued; FIG. FIG. 7 is a diagram showing an example of the ATM status display by the status display -'/- mechanism of FIG. 3. 1: Handling display, 2: Attendant key, 3: Time measurement mechanism, 4: Customer operation panel, 5: Display mechanism, 6: Rechargeable battery, 7: Oscillator, 8: Time generator, 9: Control unit, 1o: Buzzer , 11:
Device internal operation panel. Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7

Claims (1)

[Claims] 1. In an automated teller machine equipped with a handling display means for displaying the handling status of the machine, a display means for displaying the transaction status and operation guidance, and a clock means for displaying the time, when the above-mentioned machine is discontinued. In such a case, a means is provided for calculating the waiting time until the handling restarts from the difference between the scheduled handling start time inputted in advance and the current time, and the calculated waiting time is displayed by the display means or the clocking means. automated teller machine.