JPH0484232A - Maintenance information notice method - Google Patents

Abstract

PURPOSE:To arbitrarily set the notice timing, the notice destination and the range of maintenance information analyzing a cause by providing a means which holds and instructs the communication trigger of information, the notice destination of information and the range of information to be noticed in a device. CONSTITUTION:A control part 5-1 informs an instructed notice opposite party of maintenance information fetched from information 7 as to the range corresponding to information range designation 2c instructed by a maintenance information notice instruction part 2 in correspondence with that a trigger mechanism 3 detects that trigger designation 2c instructed by the maintenance information notice instruction part 2 which previously inputs and holds trigger designation 2a, notice opposite party designation 2b and information range designation 2c agrees with a processing in the device. At that time, a line control part 8 notices maintenance information to the notice opposite party through a line if necessary.

Description

[Detailed Description of the Invention] C Summary] Concerning a maintenance information notification method for notifying equipment maintenance information, maintenance is performed to analyze the cause of baldness hidden in the program or abnormal operation caused by unexpected external factors in automatic transaction equipment, etc. The purpose is to make it possible to arbitrarily set the timing of notification, notification destination, and range of information regarding information.The purpose of this service is to specify the trigger that is the notification trigger for information, the notification destination that is the destination of the information notification, and the range of information to be notified. A maintenance information notification instruction section is provided in the device that holds and instructs an information range specification, and when the processing within the device matches the trigger specification specified by the maintenance information notification instruction section, the specified information range is The system is configured to notify the designated notification destination of the maintenance information extracted from the information regarding the range corresponding to the designation.

[Industrial application field]

The present invention relates to a maintenance information notification method for notifying maintenance information of a device. Unmanned operation of automatic transaction equipment, CD
With the increase in the number of devices being installed within companies, the management of the devices is increasingly being entrusted to third parties such as security guards from security guarantee companies. For this reason, it is more difficult to obtain information on failures that occur in automatic transaction devices than when financial institution staff directly manage the transaction. Under these circumstances, there is a demand for directly obtaining information on failures that occur in automatic transaction devices or the like via a line.

[Conventional technology]

Conventionally, maintenance information such as failure information that occurs in automatic transaction devices is collected based on predetermined specifications and sent to a monitoring center or online center via a line based on a predetermined trigger.

[Problem to be solved by the invention]

As a result, only maintenance information of the type and range specified in the specifications is output and cannot be collected via a line at a monitoring center, resulting in a lack of information for investigating the cause of a failure and the inability to analyze the cause of the failure. was there. In this case, (1) If there is not enough information to be targeted for maintenance information, sufficient information for failure analysis cannot be obtained, so if a lot of information is targeted for maintenance information, the amount of maintenance information will become huge and the maintenance information will not be output. There is a problem in that it takes a lot of time to transfer the data to a monitoring center or the like via a line. Furthermore, regarding (2) baldness and abnormal behavior due to unexpected external factors, there is a problem in that the necessary information and the timing at which it should be collected are unspecified, and it is virtually impossible to tie this information in advance. Furthermore, (3) if the maintenance information collected via the line is not useful for fault analysis, the program is changed to understand the cause of the fault and shaded to supplement the necessary information. This requires a large amount of modification to the program itself, which requires a large number of man-hours to modify, and there is a problem in that the modification may introduce bugs and cause secondary failures.

The present invention makes it possible to arbitrarily set the notification timing, notification destination, and information range for maintenance information used to analyze the causes of problems such as bald spots hidden in programs in automatic transaction devices, abnormal operations caused by unexpected external factors, etc. It is intended to.

Means to solve problem C] FIG. 1 shows a basic configuration diagram of the present invention.

In FIG. 1, the maintenance information notification instruction unit 2 holds a trigger designation 2a which is a notification trigger of information, a notification destination designation 2b which is a notification destination of information, and an information range designation 2C which is a range of information to be notified. This is to give instructions.

The trigger mechanism 3 detects whether the trigger designation 2a instructed by the maintenance information notification instruction section 2 matches the processing within the apparatus.

In response to the notification from the trigger mechanism 3 that the trigger specification 2a is met, the control unit 5 controls the maintenance information extracted from the information 7 for the range corresponding to the information range specification 2C instructed by the maintenance information notification instruction unit 2. Information is sent to the designated recipient.

The line control unit 8 is responsible for notifying maintenance information to a notification destination via a line.

[Effect]

As shown in FIG. 1, the present invention provides a trigger specification 2a instructed by a maintenance information notification instruction unit 2 in which a trigger specification 2a, notification destination specification 2b, and information range specification 2C are input and held in advance. In response to detecting that the mechanism 3 matches the processing within the device, the control unit 5 extracts maintenance information from the information 7 for the range corresponding to the information range designation 2C instructed by the maintenance information notification instruction unit 2. The information is sent to the designated recipient. On this occasion,
If necessary, the line control unit 8 notifies the notification destination of maintenance information via the line.

Therefore, maintenance information can be maintained by arbitrarily setting the timing, recipients, and range of notification information for maintenance information used to analyze the causes of bugs hidden in programs such as automatic transaction devices, abnormal operations caused by unexpected external factors, etc. It becomes possible to notify information to a monitoring center, etc.

〔Example〕

Next, the configuration and operation of one embodiment of the present invention will be explained in detail using FIGS. 1 to 4.

FIG. 1 shows a basic configuration diagram of the present invention. This shows the basic structure of an automatic transaction device that performs automatic cash transactions.

In FIG. 1, a setting section 1 is configured by inputting a trigger designation 2a, notification destination designation 2b, and information range designation 2c.

The maintenance information notification instruction unit 2 selects a notification from among a trigger specification 2a for specifying a trigger to start maintenance information notification processing, a notification destination specification 2b for specifying a maintenance information notification destination, and information 7 in the automated transaction device. A plurality of sets of information range designations 2c that designate ranges of information to be processed (for example, address ranges) are set and held, and notification of maintenance information is instructed based on these sets of information.

The trigger mechanism 3 compares the information specified by the trigger specification 2a (for example, the address of the instruction to be executed) with the address of the instruction counter 4, and issues a trigger to the control unit 5-1 when they match.

The instruction counter 4 is a counter that stores an address indicating which instruction is being executed among a group of instructions of a program that executes processing of the automatic transaction device.

Here, in response to the trigger notification from the trigger mechanism 3, the control unit 5-1 causes the maintenance information of the information range specified by the information range specification 2C to be retrieved from the information 7, and the maintenance information specified by the notification destination specification 2b. This can be used to notify the other party of the request.

The comparison calculation unit 6 calculates the range specified by the information range specification 2C (for example, address range) out of the information 7 in the automatic transaction device.
This information is extracted as maintenance information.

Information 7 is information (error information, etc.) during execution of processing by the automatic transaction device. This information 7 is the contents of an area storing various control data.

The line control unit 8 notifies the center 9 of maintenance information via a switched line or the like.

The center 9 is a center (for example, a monitoring center, an online center, etc.) that receives and receives maintenance information.

Next, the operation of the first configuration will be explained in detail in accordance with the order of the flowcharts in FIGS. 2 and 3.

FIG. 2 shows a notification information setting flowchart according to the present invention.

In FIG. 2, ``■'' prompts the user to input a "trigger address." This causes the user to input the address of the program that triggers the start of maintenance information notification from the setting section I. The maintenance manager manually inputs, for example, r AE 362Fj as a trigger address for triggering the start of maintenance information notification from the setting unit 1 or remotely via a line.

■ allows you to enter the "maintenance information notification destination". This allows the user to input the telephone number of the other party to whom the maintenance information is to be sent, for example r0423-77-4111j, from the setting unit 1 or the like.

■ allows you to input the "range of information to be notified."

This causes the user to input the range of the memory area in which maintenance information is stored, for example, a start address E80000 and an end address E80031, from the setting unit 1 or the like.

■ allows you to enter "confirmation". This is ■,■,■
The information entered is displayed on the display unit 15 for the maintenance manager to confirm. In response to pressing the OK button, perform ■. In response to pressing the NG button, ■, ■, ■
Try again.

■ Configure the trigger. This will rewrite the contents of the address input in step 3 to an "instruction for generating a program interrupt" (for example, the TRAP instruction shown in FIG. 4). At this time, the original content (for example, instruction n) is also stored. Also, the information input in ■ and ■ is stored internally (stored internally as notification destination designation 2b and information range designation 2C).

Through the above processing, the maintenance manager (
or remotely from the center 9 via a line), trigger specification 2a, notification destination specification 2b, information range specification 2
By setting 0, etc., the setting for notification of arbitrary maintenance information is completed.

FIG. 3 shows a maintenance information notification flowchart according to the present invention.

In FIG. 3, ``1'' activates an interrupt handler due to the occurrence of a trigger event. This is because the interrupt handler is activated by the occurrence of a trigger event. Specifically, in Figure 2 (■), in response to rewriting the original program in Figure 4 (A) to the TRAP instruction shown in Part 4 (B), an interrupt is generated in response to the execution of this TRAP instruction. A handler is started.

In (2), the following is performed as processing within one interrupt handler.

(1) Dial the communication partner you entered and set in step 21 (2) and connect the line.

(2) Assemble a message containing the maintenance information stored in the memory head indicated by the information entered and set in Figure 2 (■), and send it to the other party.

(3) Return the contents of the trigger address to the original instruction and exit from the handler. This starts the ■ interrupt handler in response to the execution of the TRAP instruction in Figure 4 (b), and the above (1), (
After completing the process 2), the TRAP command is restored to the original command as shown in FIG. 4(a).

Return to

(2) continues processing from the trigger address. In this case, the execution right is returned from the interrupt handler and processing continues. On this occasion,
Processing is continued using the original instruction restored to the trigger address.

Through the above processing, maintenance information is extracted every time a trigger-designated command is executed (for example, a TRAP command) and is notified to the notification destination in accordance with the trigger specification 2a, notification destination specification 2b, information range specification 20, etc. The Rukoto.

A specific example will be explained below.

(1) Suppose that when a customer forgets to take out a card in an automatic transaction device, a failure occurs in which receipts cannot be printed in subsequent transactions.

(2) Trigger specification 2a: Command to call a program routine to be executed when a card is forgotten (for example, as shown in Figure 4).
b) Instruction 1. ) is written (for example, 4th review (a) Corresponding to this trigger designation 2a, as shown in FIG. 4(b), the instruction at the address X "AE362F" designated by the trigger designation 2a is rewritten to a TRAP command.

(3) Notification destination designation 2b=For example, input and set the telephone number of the monitoring center (for example, 042L-774111) as the notification destination.

(4) Notification range specification 2C: Address range (
For example, start address E80000, end address E80
031) to specify.

(5) Corresponding to the above settings, maintenance information is notified to the monitoring center by the processes described in FIG.

FIG. 4 shows an explanatory diagram for rewriting an instruction of an instruction step that becomes a trigger according to the present invention.

Figure 4 (a) shows the original instruction step, and Figure 4 (b) shows the original instruction step.
indicates an instruction step after the trigger-designated instruction 7 is rewritten with a TRAP instruction. Also, the TRA in Figure 4 (b)
When the P instruction is executed, the interrupt handler is activated, and the interrupt handler is returned, the original instruction is returned to as shown in FIG. To explain the operation, the original instruction step in Figure 4 (A) is rewritten to the TRAP instruction as shown in Figure 4 (B) in accordance with the input setting of trigger address 2 in Figure 2. , this Figure 4 (
b) When executing an instruction and processing, TRAP
When an instruction is executed, an interrupt handler is started, and the processing in this interrupt handler dials the maintenance information notification destination - 1 in Figure 2 and retrieves the maintenance information in Figure 2 ■ ``Range of information to be notified''. Assemble it into a message and send it over the line. This allows the maintenance manager to obtain any maintenance information via the line and easily perform failure analysis.

FIG. 5 shows a system configuration diagram of the present invention. This shows an overall system configuration diagram when the configurations of FIGS. 1 to 4 are applied to an automatic transaction device.

In FIG. 5, the main control section 5 performs various controls, and performs processing including the control section 5-1 in FIG.

The line control unit 8 controls the exchange line and communicates with the center 9.

The center 9 is an online center or a monitoring center that performs online processing via an automatic transaction device and an exchange line, and is a notification destination for notifying maintenance information.

The maintenance information notification control unit 10 performs the processes enclosed by dotted lines in FIG.
b. Based on the information range designation 2C, maintenance information is notified to the destination, for example, the center 9.

The bankbook printing unit 11 prints the deposited amount and the like on the ilg under the control of the bankbook printing control unit 12.

The card read/write/receipt printing unit 13 reads various data from the card, writes various data to the card, and prints a receipt under the control of the card/receipt control unit 14. It is.

The display section 15 displays data necessary for various cash transactions under the control of the display control section 16.

The keyboard 17 is used to input various data under the control of the key control unit 18, and here trigger designations 2a, i! Friend designation 2b, information range designation 20, etc. are input.

The coin deposit and payout section 19 deposits and pays out coins under the control of the coin deposit and payout control section 20 .

The banknote deposit and payout unit 21 deposits and pays out banknotes under the control of the banknote deposit and payout control unit 22 .

〔Effect of the invention〕

As explained above, according to the present invention, timing (trigger specification 2a), notification, Since we have adopted a configuration in which maintenance information is notified to the notification destination by arbitrarily setting the destination (notification destination specification 2b) and the range of information to be output (information range specification 2c), the device can be Trigger designation 2a, notification destination designation 2b, and information range designation 2C can be set manually using keys, and can also be set remotely via a line to efficiently collect only the desired maintenance information without waste. . This makes it possible to perform failure analysis easily, quickly, and efficiently.

2a is a trigger specification, 2b is a notification destination specification, 2C is an information range specification, 3 is a trigger mechanism, 4 is an instruction counter, 5-1
1 is a control section, 6 is a comparison calculation section, 7 is information, 8 is a line control section, 9 is a center, 17 is a keyboard, and 18 is a key manual control section.

Claims (1)

[Claims] A maintenance information notification method for notifying maintenance information of a device includes a trigger specification as a notification trigger of information, a notification destination specification as an information notification destination, and an information range specification as a range of information to be notified. A maintenance information notification instructing section (2) for holding and instructing is provided in the device, and when the processing within the device matches the trigger specification instructed by the maintenance information notification instructing section (2), the specified information range is A maintenance information notification method characterized in that the maintenance information extracted from the information (7) regarding the range corresponding to the specification is configured to be notified to the designated notification destination.