JPH0935129A - Automatic teller machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow this automatic teller machine(ATM) to smoothly cope with a fault or even after its occurrence by receiving order coping an window from a connected window reservation terminal at the occurrence of a fault or event to which coping can not be executed in transaction operation, and printing out the order to a customer concerned. SOLUTION: At the occurrence of a fault or another event to which coping can not be executed in the ATM 2 during the period of transacting operation, the state is displayed on a display part 7 and a customer is suggested to select the reservation of an window or not. When the customer selects the reservation of an window, the ATM 2 selects a corresponding fault/even code 12 from a coda table 9 stored in a memory 8, sets up the selected coda 12 in a memory 10 and transmits the selected code 12 to an window reservation terminal 3. The terminal 3 sets up individual information 20 corresponding to the final number of window reservation numbers 19 in a table stored in a memory 18. The ATM 2 sets up the number received from the terminal 3 is memory 10 as the window reservation number 11 of the event and prints out the number on a receipt.

Description

Detailed Description of the Invention

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus such as a financial automatic transaction apparatus, an aircraft ticketing apparatus, a public facility reservation terminal, etc., which conducts transactions by the operation of a customer.

2. Description of the Related Art Conventionally, in an automatic transaction device of this type, when a failure or an event that cannot be dealt with occurs in the device, a display or the like is urged to respond at the counter.

However, according to the prior art with the above-mentioned configuration, when it is necessary to respond at the counter during a transaction with the automatic transaction device, the customer bothers to go to the counter and make a reservation terminal. There was a problem that I had to get a reservation card more and it was troublesome. In addition, there is a problem that there is an irrational situation that the person is interrupted by another person from the occurrence of an obstacle or event until the receipt of the reservation card, and he / she had been conducting the transaction earlier, but the response at the counter is later. .
Further, the customer has to explain the contents of the automatic transaction device at the counter, which is troublesome and may not be transmitted properly. In addition, because of this, there was a problem that it took time to respond at the counter. The present invention, in view of the above problems,
When a failure or event occurs in the automated teller machine, at the same time, it is possible to secure the order of correspondence at the counter, preventing the trouble and time loss going to the counter reservation terminal regarding the failure or event in the automated teller machine, and the obstacle. The purpose is to provide a smooth response after the occurrence of events or events.

In order to achieve the above object, the present invention allows an automatic transaction apparatus to attach a corresponding order at a counter in real time when a failure or an event occurs. Connect the window reservation terminal used to reserve the order for handling at the window to the automatic transaction device, and if the automatic transaction device encounters an unsupported failure or event during the transaction operation, the connected window reservation The feature is that the order corresponding to the window is attached from the terminal and the order is output to the customer. At this time, a failure / event code that identifies the failure or event that occurred may be printed out together with the order or sent to the window reservation terminal.

With the above configuration, the automatic transaction apparatus of the present invention automatically attaches the order for the counters from the connected counter reservation terminal when an unsupported failure or event occurs during the transaction operation.
This order can be output to the customer by a receipt or the like. At this time, if a failure / event code that identifies the failure or event that occurred is printed out together with the order or sent to the window reservation terminal, the clerk at the window can use the failure / event code without an explanation from the customer. The content of the event can be specified.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. FIG.
Is a block diagram showing an embodiment of the present invention, and FIG. 2 is an explanatory view of a main part of the embodiment. In the figure, 1 is a host computer, 2 is an automatic transaction device, and 3 is a window reservation terminal. The host computer 1, the automatic transaction device 2 and the window reservation terminal 3 are connected online, and the automatic transaction device 2 and the window reservation terminal 3 can refer to each other's information via the host computer 1. . In the automatic transaction apparatus 2, 4 is a receipt printing unit, 5 is a receipt ejection unit, 6 is a customer operation unit, and 7 is a display unit. 8 is a memory A in which a code table 9 of faults / event codes for specifying the faults / events that have occurred is stored in advance. 10 is the contact reservation number 11 attached from the contact reservation terminal 3 and the selected failure / event code 12. The memories B and 13 for temporary storage are files A for storing the storage contents of the memory B. In the window reservation terminal 3, 14 is a reservation card printing unit, 15 is a reservation card ejection port, 16 is a staff operation unit, and 17 is a display unit. Reference numeral 18 denotes a memory C that stores the window reservation number 19 and the corresponding individual information 20 in association with each other, and uses, for example, a table as shown in FIG. Here, the window reservation number 19 installed online by the automatic transaction device 2
The individual information 20 of the failure / event code 12 sent from the automatic transaction device 2, “14” or “21” in FIG. 2,
Is set, and the code “00” meaning no failure / event code is set in the individual information 20 of the window reservation number 19 attached by the customer at the window reservation terminal 3. Reference numeral 21 is a file B for selectively storing the storage contents of the memory C. FIG. 3 is an operation flowchart showing the operation of this embodiment,
The operation of this embodiment will be described below with reference to the flowchart. First, when an unsupported failure or other event occurs in the automatic transaction device 2 during a transaction operation, the automatic transaction device 2 displays that fact on the display unit 7 and prompts the customer to select whether to make a window reservation (S1). ~ S3). If the customer selects not to make the window reservation, the conventional processing such as canceling the transaction is performed (S4). When the customer selects the window reservation in S3, the automatic transaction device 2 selects the failure / event code 12 of the failure or other event from the code table 9 of the memory A8, sets it in the memory B10 (S5), and further The fault / event code 12 is transmitted to the window reservation terminal 3 (S
6). The window reservation terminal 3 sets the failure / event code 12 sent from the automatic transaction device 2 in the individual information 20 corresponding to the last number of the window reservation number 19 in the table in the memory C18 (S7), This last number is transmitted to the automatic transaction device 2 (S8). The automatic transaction device 2 sets this number sent from the window reservation terminal 3 as the present window reservation number 11 in the memory B10 (S9). Then, the receipt reservation number 11 is printed on the receipt printing unit 4 by receipt (S10) and discharged from the receipt outlet 5 (S11), and the failure / event code 12 set in the memory B10 is sent to the customer or the customer. The information specifying the date and time of the main transaction, and if necessary, the window reservation number 11 and the like are stored in the file A13 (S12). By doing so, it is possible to know, from the information in the file A13, the tendency of a failure such as a device abnormality that is likely to occur in the automated teller machine 2 as a preliminary check for maintenance. The customer goes to the counter with the receipt, and receives the counter by the counter reservation number 11 of the case printed on the receipt. Below, an example of the operation of the window reservation terminal 3 is shown. First, the window reservation terminal 3 displays the currently available window reservation number 19 on the display unit 17 to notify the customer. The window reservation terminal 3 is a staff operation unit 16
When there is a further instruction to end the correspondence, this window reservation number 19 is deleted from the memory C18 and the next window reservation number 19 is displayed on the display unit 17. In addition, the staff operation unit 16 gives an instruction to cancel the correspondence due to the reason that the customer does not appear,
If the individual information 20 of the window reservation number 19 has a failure / event code, these window reservation number 19 and the individual information 2
0s are stored in the file B21 in a state of being related to each other, and the information in the memory C18 is deleted (S13). By doing this, when the window reservation terminal terminal 3 informs that it is time to turn, when the customer is not there, etc.
As long as the customer has the receipt, he or she can look up the file B21 at a later time to find out what kind of obstacle has occurred.

As described in detail above, according to the present invention, in an automatic transaction apparatus that conducts a transaction by the operation of a customer, a failure that cannot be handled by the automatic transaction apparatus during a trading operation is connected to a window reservation terminal. When an event occurs, the order corresponding to the window will be attached from the connected window reservation terminal, and this order will be printed out to the customer, so in the event of a failure or event, the automated teller machine will attach the order of the response at the window in real time. You can As a result, it becomes possible to secure the order of correspondence at the counter at the same time when a failure or event occurs in the automatic transaction device, preventing the trouble and time loss going to the counter reservation terminal regarding the failure or event in the automatic transaction device. However, it is effective in providing a smooth response after the occurrence of a failure or event. At this time, if a failure / event code that identifies the failure or event that occurred is printed out together with the order or sent to the window reservation terminal, the clerk at the window can use the failure / event code without an explanation from the customer. Since the content of the event can be specified, it is not necessary for the customer to explain the content generated by the automatic transaction device at the counter, and there is an effect that the response becomes smoother.

[Brief description of drawings]

FIG. 1 is a block diagram showing one embodiment of the present invention.

FIG. 2 is an explanatory view of a main part of a window reservation terminal applied to an embodiment of the present invention.

FIG. 3 is a flowchart showing the operation of one embodiment of the present invention.

[Explanation of symbols]

 1 Host computer 2 Automatic transaction device 3 Counter reservation terminal 4 Receipt printing section 5 Receipt outlet 6 Customer operation section 7 Display section 8 Memory A 9 Code table 10 Memory B 11 Main window reservation number 12 Fault / event code 13 File A 14 Reservation Card printing part 15 Reservation card discharge port 16 Staff operation part 17 Display part 18 Memory C 19 Window reservation number 20 Individual information 21 File B

Claims (3)

[Claims] 1. An automatic transaction device that conducts a transaction by a customer's operation, connects to a window reservation terminal, and if an unsupportable failure or event occurs in the automatic transaction device during a transaction operation, the connected window reservation terminal responds to the window. The automatic transaction device is characterized in that the order is attached and the order is printed out to the customer. 2. The automatic transaction apparatus according to claim 1, wherein a fault / event code that specifies a fault or event that has occurred is printed out together with the order. 3. The automatic transaction apparatus according to claim 1, wherein a failure / event code for specifying a failure or event that has occurred is sent to the window reservation terminal.