JPS61217885A - Automatic transaction device - Google Patents

Abstract

PURPOSE:To decrease the discontinuation frequency of transactions by attaining transactions with no slip in case a slip printing means has exhaustion of slips. CONSTITUTION:An automatic transaction device checks the states of its component units when a transaction is over and then checks whether a slip printing means has exhaustion of slips or not. If the slips are used up, a massage is displayed on a CRT 6 for discontinuation of transaction. Then an idle state is kept. Under such conditions, a user gives an indication for execution of transactions with no slip. In such a case, no slip is ejected although a normal operation is carried out for transactions.

Description

DETAILED DESCRIPTION OF THE INVENTION (Al Technical Field) The present invention relates to automatic transaction apparatuses such as ATMs and CDs, and particularly relates to automatic transaction apparatuses such as ATMs, CDs, etc., which print out the details of transaction processing at the end of transaction processing.

(b) Summary of the Invention The automatic transaction device according to the present invention displays a message to the customer service department when there are no more slips on the slip printing means that prints transaction processing details etc. on the slip, and also performs transaction processing without slips. The transaction processing operation is performed when a customer instructs a transaction operation without a slip.

(C) Prior Art and Its Disadvantages--a. Automatic transaction machines such as ATMs are equipped with a slip printing means for printing transaction processing details on slips, and when the transaction processing operation is completed, the printed slips are released. The main purpose of the slip printing means is visual confirmation of transaction processing operations.

During operation of a conventional automated teller machine, if not only the cash stored therein but also the above-mentioned slips become insufficient, the transaction processing operation is stopped. As mentioned above, the slip is used for the purpose of displaying the transaction processing operation, and the customer may not need the slip at the end of the processing operation. However, with conventional automatic transaction devices, even in the above situation,
As a result, the automatic transaction equipment's operating efficiency and customer service were significantly reduced, hindering the promotion of 24-hour operation, holiday operation, and unmanned operation.

(d1 Purpose of the Invention In view of the above-mentioned conventional drawbacks, the purpose of the present invention is to start the transaction processing operation even when the slip has expired and the customer instructs the transaction processing operation without the slip. The purpose of the present invention is to provide an automatic transaction device that can improve operational efficiency and customer service, and promote unmanned operation.

te1 Structure and effect of the invention The automatic transaction device of the present invention includes a display means for displaying a message to the customer service department when the slip printing means runs out of slips, and when this display means is operated while displaying, The present invention is characterized in that it includes an input means for instructing a transaction processing operation without a slip.

With the above configuration, when a slip occurs and the customer does not need the slip, it is possible to instruct a transaction processing operation without the slip using the input means. Therefore, the frequency with which automatic transaction devices become unavailable is reduced, unmanned operation can be promoted, and services for customers are also improved.

(flEmbodiment FIG. 2 is an external view of an automatic transaction device that is an embodiment of the present invention.

There is a handling display l on the vertical panel surface of the customer service side of the automatic transaction device.
, a passbook insertion slot 2 and a card insertion slot 3 are provided. The handling display 1 indicates the handling status, and displays "in progress" when the transaction processing operation is possible, and "transaction canceled" when the transaction processing operation cannot be performed. The passbook insertion slot 2 is used for inserting and ejecting a passbook. A card with a bank number, account number, password, etc. magnetically recorded is inserted into and returned to the card insertion slot 3.

There are bill receiving slots 4 and coin receiving slots 5 on the horizontal panel surface of the customer service side.
A CRT 6 for operation guidance is also provided. The bill receiving slot 4 and the coin receiving slot 5 are used for depositing and withdrawing cash related to transaction operations. The CRT 6 displays an operation guidance car to guide the user in operation, a function display of the operation keys, the input amount, and other guidance. Near the CRT 6, there are operation keys (not shown) for the customer to specify the type of transaction such as payment or deposit, and a numeric keypad (not shown) for manually inputting the amount, PIN number, etc. There is.

FIG. 3 is a block diagram of the automatic transaction device.

The automatic transaction device has input/output devices including a key manual processing section 23, a display section 24, a magnetic card processing section 25, a passbook processing section 26, a cash processing section 27, a slip processing section 28, and a transmission processing section 2.
9. It has a memory section 30. A key human power processing section 23 controls the operation keys, and a display section 24 displays handling indicators L and C.
Controls RT6. The magnetic card processing unit 25 controls the card insertion slot 3 and the card reading device disposed therein, and the bankbook processing unit 26 controls the bankbook insertion slot 2 and the passbook printing device disposed therein. Cash processing section 27
controls a cash dispensing section including a bill receiving slot 4 and a coin receiving slot 5. The slip processing unit 28 controls the slip printing means,
The transmission processing unit 29 performs transmission and reception with a center not shown. The memory 30 stores execution programs for each type of transaction operation and also stores various processing data as needed. The input/output device described above is connected to the arithmetic processing section 21 via a data bus 22.

Processing operations selected by the customer by operating the operation keys are input to the arithmetic processing section 21 via the key manual processing section 23 and the data bus 22. When a command is sent from the arithmetic processing unit 21 to each input/output device, control is performed according to an execution program for performing the specified processing operation. Necessary data generated during execution of the transaction processing operation is sent to the arithmetic processing unit 21, processed data is transmitted to a center (not shown) via the transmission processing unit 29, and necessary information from the center is transmitted to the transmission processing unit 29. The data is sent to the arithmetic processing section 21 via.

FIG. 4 is a diagram showing a memory area of a memory forming a part of the automatic transaction device.

Area Ml (Hereinafter, area Mi will be simply referred to as Mi.)
A flag is stored in memory for identifying the state when the slip printing means generates an out-of-slip slip. M2 stores a flag for identifying whether there is a request for transaction processing from the customer in the above-mentioned expired state. The type of transaction processing is stored in M3, and the data of the magnetic card read by the card league is stored in M4. M5 stores the password entered by the customer using the numeric keypad, and M6 stores the transaction amount also entered using the numeric keypad. M7 and M8 are used for transmission and reception with the center, and are used to create a transmission message and hold a reception message, respectively.

The automatic transaction device configured as described above accepts deposit and payment transactions by inserting input media such as magnetic cards and bankbooks. Further, guidance is displayed on the CRT 6 to guide the customer to designate the transaction type, input the amount to be paid, etc. so that the customer can perform the transaction himself/herself on the automatic transaction device.

FIG. 1 is a flowchart showing a part of the operation of the automatic transaction device.

At the end of the transaction processing operation, the automatic transaction device checks the state of the equipment inside the device in step nl (hereinafter step ni is simply referred to as ni). Next, in n2, it is determined whether the slip has run out or not, and it is checked whether the slip printing means has run out of the slip. If the slip has not expired at n2, the process proceeds to n5, where a display is displayed on the CRT 6 to guide selection of the type of transaction processing. When the transaction type key is operated at n6, a guide to insert a magnetic card is displayed on the CRTS at n7. When the card is inserted into the card insertion slot 3 at step n8, a display prompting the user to enter a password is displayed at step n9. Next, when the PIN is entered manually using the numeric keypad at nlO, a message prompting the customer to input the transaction amount is displayed using nil, and when the input of the transaction amount using the numeric keypad is completed at n12, a display prompting the customer to wait is displayed at n13. I do. Thereafter, at n14, data related to the transaction processing operation is exchanged with the center, and after this operation is completed, the card is guided to be removed and removed at n15. When the customer removes the magnetic card from the card insertion slot at n16, the flag in M2 is used to identify whether or not the transaction is a slipless transaction at n17, and if the transaction is not a slipless transaction, the customer withdraws cash and the slip at n18. After the cash and slips are removed at n19, the operation ends.

When the slip printing means runs out of slip in n2, n
At step 3, the CRT 6 displays the discontinuation message shown in FIG. 5(A) and maintains the idle state.

In n4, when the customer uses the manual means to instruct the no-ticket processing operation, the operations from n5 to n16 are performed in the same way. When a slip occurs in n2, nl?
In this case, the flag M2 is set to process a transaction without a slip, and in n20 the cash is induced to be removed, the cash is sent to the bill receiving slot 4 or the coin receiving slot 5, and after the cash is removed in n21. , ends the operation. In the above operation, n3 corresponds to the display means of the present invention, and n4 corresponds to the input means.

Although the above-mentioned operation has been explained with respect to a cash withdrawal processing operation using a card, similar effects can be obtained when performing various types of transaction processing using other input media such as a bankbook.

[Brief explanation of the drawing]

FIG. 1 is a flowchart showing part of the operation of an automatic transaction device that is an embodiment of the present invention, FIG. 2 is an external view of the automatic transaction device, FIG. 3 is a block diagram of the automatic transaction device, and FIG. 4 5 is a diagram showing a memory area of a memory constituting a part of the automatic transaction device, and FIG. 5 is a diagram showing the display contents of the display means constituting the automatic transaction device. 1-handling display, 6-CRT.

Claims (1)

[Claims] (1) In an automatic transaction device comprising a slip printing means for printing transaction processing details etc. on the slip, and means for ejecting the slip from the customer service department when the transaction processing operation is completed, the slip printing means causes the slip to break. This automatic transaction device is provided with a display means for displaying a message to that effect on a customer service department when a transaction is made, and an input means for instructing a transaction processing operation without a slip by operating the display means while the display means is displayed.