JPS6322749B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION (a) Technical Field of the Invention The present invention relates to a converter equipped with a service device that provides services to subscribers, and in particular improves the operability of subscribers requesting the provision of said services. Regarding information transfer method.

(b) Background of the Technology In recent years, as the services provided by exchanges have diversified to include, for example, voice storage services, there has been a tendency for subscribers to become more complex in their operations when requesting desired services.

(c) Prior Art and Problems FIG. 1 is a diagram showing an example of a conventional information transfer system in this type of exchange, and FIG. 2 is a diagram showing an example of the subscriber's operation procedure in FIG. 1.
In FIG. 1, an exchange 3 is equipped with a voice storage device 4 that provides absentee service, busy service, and the like. It is assumed that the subscriber 1 who can connect to the voice storage device 4 uses a push-button dial telephone. In FIGS. 1 and 2, when subscriber 1 who wishes to talk to subscriber 2 makes a call and dials subscriber 2's telephone number, exchange 3 selects subscriber 2 by a known method and calls subscriber 2. At the same time as sending the signal, a ringing tone is sent back to the subscriber 1. When subscriber 2 does not respond for a long time because he is absent, when subscriber 1 who desires absentee service performs a predetermined operation (for example, selects a special number) to connect with voice storage device 4, The exchange 3 sets up a communication path to the line support section 9 of the voice storage device 4, sends an activation signal to the voice storage device 4, and returns a ring tone to the subscriber 1. When the activated voice storage device 4 returns a response signal, the exchange 3 establishes a communication path between the subscriber 1 and the voice storage device 4 via the network 5. The subscriber 1 sequentially dials his own telephone number, the telephone number of the subscriber 2, and a predetermined absentee proxy service number to indicate his desire for the absentee proxy service. The two types of telephone numbers and absentee service numbers are in PB signal format,
It is transmitted to the audio storage device 4 via the communication path. In the voice storage device 4, the information receiving section 11 in the control section 10 receives the two types of telephone numbers and the absentee service number transmitted from the subscriber 1, and transmits them to the service determining section 12. The service determining unit 12 determines that the service to be provided to the subscriber 1 is the absentee service for the subscriber 2.
Based on this determination, the voice storage device 4 provides the absentee substitution service to the subscriber 1 via the communication path.

As is clear from the above explanation, in the conventional information transfer system, after being connected to the voice storage device 4, the subscriber 1 dials his own telephone number, the telephone number of the subscriber 2, and the absentee service number in sequence. operation is complicated.

(d) Purpose of the Invention The purpose of the present invention is to eliminate the drawbacks of the conventional information transfer methods as described above, and to realize a means for simplifying the operations of subscribers who wish to provide services as much as possible.

(e) Structure of the Invention The purpose of this invention is to provide a caller and a called subscriber who request service in an exchange equipped with an external service device that provides services such as absentee substitution and busy substitution. information notifying means for receiving and temporarily storing call information consisting of a telephone number and a special number that determines the type of service, and transmitting the call information sent from the information notifying means in the form of a dialing signal; and transmitting means, and after a subscriber dials in order to make a call to another subscriber, the subscriber recognizes that the other subscriber is absent or busy and uses a special number to determine the type of service. When a request is made to provide a service, the service request is acknowledged using the special number, a communication path is set up between the dial signal transmission means and the service device, and the call information is transmitted to the information notification means. This is achieved by transmitting the call information using a dial signal transmitted by the dial signal transmitting means via the communication path.

(f) Embodiment of the invention An embodiment of the invention will be described below with reference to the drawings. FIG. 3 is a diagram showing an information transfer system according to an embodiment of the present invention, and FIG. 4 is a diagram showing an example of the subscriber's operation procedure in FIG. 3. Note that the same reference numerals indicate the same objects throughout the figures. In FIG. 3, the exchange 3 is provided with an information notification section 14 (inside the central control unit 6) and a PB signal transmitter 15. In FIGS. 3 and 4, when subscriber 1 who wishes to talk to subscriber 2 makes a call and dials the telephone number of subscriber 2, exchange 3 selects subscriber 2 and calls him using a known method. At the same time as sending the signal, a ringing tone is sent back to the subscriber 1. When subscriber 2 does not respond for a long time because he is absent, if subscriber 1 who desires absentee service performs the predetermined operation (for example, selects a special number) in order to connect to voice storage device 4. , the call status monitoring unit 7 in the central control unit 6, which monitors the status of all calls being processed by the exchange 3, requests connection to the voice storage device 4 while subscriber 1 is calling subscriber 2. It is determined that the subscriber 1 desires to provide the absentee proxy service, and the telephone numbers of the subscriber 1 and the subscriber 2 as well as the absentee proxy service number are transmitted to the information notification section 14. At the same time, the central control device 6 sets up a communication path between the idle line corresponding section 9 of the voice storage device 4 and the PB signal transmitter 15 via the network 5, sends a start signal to the voice storage device 4, and joins the network. A ring tone is sent back to party 1. The information notification unit 14 is
The two types of telephone numbers and the absentee service number are transmitted to the PB signal transmitter 15. The PB signal transmitter 15 sequentially sends the transmitted two types of telephone numbers and the absentee proxy service number to the communication path in the form of a PB signal. In the voice storage device 4, after receiving the activation signal from the exchange 3,
The information receiving section 11 in the control section 10 receives the two types of telephone numbers and the absentee service number sent from the PB signal transmitter 15, and then sends the information to the service determining section 1.
2. The service determining unit 12
The service to be provided to subscriber 2 is determined to be the absentee proxy service for subscriber 2. When the voice storage device 4 returns a response signal to the exchange 3, the exchange 3 establishes a communication path between the subscriber 1 and the voice storage device 4 via the network 5, and the voice storage device 4 establishes a communication path through the network 5. Absence proxy service is provided to subscriber 1 via the subscriber.

As is clear from the above description, according to this embodiment, the telephone numbers of subscriber 1 and subscriber 2, as well as the absentee service numbers, are all automatically transmitted by the exchange 3 to the voice storage device 4, and 1 does not require any operation.

Note that FIGS. 3 and 4 are only one embodiment of the present invention, and for example, the service requested by subscriber 1 is not limited to the absentee service, and many other modifications may be considered. However, the effects of the present invention remain the same in either case. FIG. 5 is a diagram showing an example of the operating procedure of a subscriber requesting busy proxy service. In FIG. 5, when subscriber 1, who has selected subscriber 2 who is currently on a call, requests connection to voice storage device 4, exchange 3 sends the phone numbers of subscriber 1 and subscriber 2, and A situation in which the proxy service number is automatically transmitted to the voice storage device 4 is shown. Furthermore, the configurations of the exchange 3 and the voice storage device 4 are not limited to those shown in the diagram.
Many other modifications may be considered, but the effects of the present invention will not change in any case. Further, the service device to which the present invention is applied is not limited to the voice storage device 4, and many other modifications such as a facsimile storage device may be considered, but the effects of the present invention will not change in any case. do not have.

(g) Effects of the invention As described above, according to the present invention, in the exchanger,
The operation of a subscriber requesting connection to a service device is greatly simplified, making it easier for the subscriber to utilize the service.

[Brief explanation of drawings]

FIG. 1 is a diagram showing an example of a conventional information transfer method, FIG. 2 is a diagram showing an example of a subscriber's operation procedure in FIG. 1, and FIG. 3 is a diagram showing an information transfer method according to an embodiment of the present invention. Figure 4 shows an example of the subscriber's operation procedure in Figure 3, and Figure 5 shows an example of the subscriber's operation procedure in Figure 3.
It is a figure which shows another example of the operation procedure of the subscriber in a figure. In the figure, 1 and 2 are subscribers, 3 is a switch, 4 is a voice storage device, 5 is a network, 6 is a central control unit, 7 is a call status monitoring unit, 8 is a main storage device, 9 is a line support unit, 10 is a control unit, 11 is an information receiving unit, 12 is a service determining unit, 13 is an audio memory, 14 is an information notification unit, 15 is a PB signal transmitter,
shows.

Claims (1)

[Claims] 1. In an exchange that is externally equipped with a service device that provides absentee substitution or busy substitution services to subscribers, the telephone numbers of the calling subscriber and called subscriber requesting the provision of said service, as well as the type of said service, are It is equipped with an information notification means that receives call information consisting of a specified special number, temporarily stores it, and then sends it out, and a dial signal transmission means that transmits the call information sent from the information notification means in the form of a dial signal. When, after dialing to make a call to another subscriber, the user recognizes that the other subscriber is absent or busy and requests the provision of a service using a special number that determines the type of service; The request for the service is recognized using a special number, a communication path is set up between the dial signal transmission means and the service device, the call information is transmitted to the information notification means, and the call information is transmitted to the information notification means via the communication path. An information transfer system characterized in that the call information is transmitted by a dial signal transmitted by a dial signal transmitting means.