JPS6295057A - Processing system for receiving telephone reservation - Google Patents

Abstract

PURPOSE:To remove a troublesome such as an abnormal propagation in a incoming exchange or in which a person who desires to reserve cannot connect to a secretary telephone by issuing a filing number from a telephone network prior to an actual reservation. CONSTITUTION:A subscriber 1 requesting a reservation dials a number for requesting the filing number based on the well known information. A central exchange ACP 4 transmits an inquiry signal including a selecting number and a telephone number of a caller to a network service control data base NSP 3. In the NSP 3, if the inquiry signal is within an allowable range, the NSP 3 is instructed so as to inform the filling number and a receiving allowable time to the subscriber through a responding device INE 5. The telephone number of the caller is stored in an information table corresponding to the filing number. When the issuance of the filing number reaches a predetermined number, the NSP 3 is instructed to inform the completion of a service to the subscriber through the INE 5 with respect to callings thereafter.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a telephone reservation reception processing method, and in particular, a telephone reservation reception processing method that can avoid abnormal congestion in the incoming exchange that occurs due to a rush of large numbers of calls. Regarding.

[Conventional technology]

Conventionally, when providing a reservation reception service by telephone, the receptionist would inform the receptionist of the reception date and time and reception phone number in advance, and then have subscribers who wish to make a reservation at that date and time dial all at once. It was used as a kind of lottery machine.

[Problem that the invention seeks to solve]

However, with the above method, if there are many subscribers who wish to make reservations and the number of accepted calls is extremely small compared to this, most calls will not be connected due to busy no matter how many times you dial. In the telephone network, there is a serious problem in that such invalid calls cause abnormal congestion, which interferes with other calls. Although it is possible to alleviate the above-mentioned abnormal traffic congestion to some extent by increasing the number of reception telephone lines, increasing the number of reception telephone lines and the number of people responding will increase the financial burden on reception operators. However, the situation was such that no major effects could be expected.

The present invention solves the above-mentioned problems in the conventional telephone reservation reception processing system, prevents abnormal congestion in the telephone network, and eliminates the dissatisfaction of subscribers who are unable to receive telephone calls. Its purpose is to provide a reception processing method.

[Means for solving problems]

The above-mentioned object of the present invention is to provide a telephone reservation reception processing method for processing a reservation reception service by telephone, and to provide a means for notifying a call number and acceptance time to a person who desires to accept a reservation in an exchange network; means for recording the calling subscriber number corresponding to the permissible time, and when a subscriber requesting a reservation requests the call reference number prior to making a reservation, the exchange network records the call reference number and the allowable acceptance time. and record the subscriber number of the subscriber as the calling subscriber number in the recording means, and then the subscriber requesting the reservation makes a call within the allowable acceptance time. This is achieved by a telephone reservation reception processing method that is characterized in that the call is checked against the previously recorded calling subscriber number and allowable time, and if the conditions match, the call is connected to the reservation reception telephone.

[Effect]

The effect of the present invention is 1! Prior to making a reservation, the network allocates a call reference number (hereinafter referred to simply as r@reception number) and reception time, thereby limiting the number of subscribers who can receive calls for one reservation reception in advance, and limiting the reception time. It is designed to be dispersed.

〔Example〕

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a block diagram showing a relay method for providing a reference number for making an actual telephone call to a person desiring to make a reservation, which is the main point of the present invention. In the figure, 1 is a subscriber requesting a reservation, and 2 is a subscriber exchange that accommodates the subscriber L (hereinafter referred to as rL).
3 is a network service control database (hereinafter referred to as rNslJ) that controls the reception service according to this method, 4 is a relay exchange (hereinafter referred to as rAcPJ) that performs line connection II control according to instructions from the N5P3, and 5 is a The A
This is a response device (hereinafter referred to as rINEJ) that is connected to the CP4 and accommodates a plurality of lines for notifying serial numbers and reception times.

FIG. 2 shows a connection sequence when subscriber 1 shown in FIG. 1 requests a serial number. Also, the third
The figure shows an example of the structure of an information table recorded in the N5P4, and an area corresponding to the number of serial numbers to be issued is secured.

In FIG. 3, Ti is the allowable reception time for the subscriber with the serial number i, which is valid from time T, and ID is the telephone number of the subscriber who notified the serial number i. Here, the phone number of one caller is configured to be recorded when the 11th telephone number is issued.

First, with reference to FIGS. 1 and 2, a procedure for notifying a serial number and reception time from the network to a caller will be explained.

It is assumed that the date and time of issuing the reference number and the telephone number of the person requesting it are known in advance. Subscriber I requesting a reservation dials a number requesting a reference number based on the information made public. LS2 identifies the destination and uses the normal procedure to select number 1 of the caller's 1! Send the call number to ACP4 and connect the call.

The ACP4 sends a preliminary signal containing the selection number and the calling party's telephone number to the N5P3, and instigates the next connection instruction from the N5P3.

If the above-mentioned makeshift signal is within the allowable range, N5P3 instructs N5P3 to notify the subscriber via the INE5 of the serial number and acceptable acceptance time, and also sends a message to the caller in correspondence with the serial number. Record the telephone number in the information table shown in FIG. If the scheduled number of serial numbers has already been issued, subsequent calls will be issued with IN.
Instructs N5P3 to notify the subscriber via E5 that the service has been terminated.

Next, the procedure when a subscriber who has received a serial number dials a reservation acceptance number will be explained based on FIGS. 4 and 5.

FIG. 4 is a block diagram showing the service relay system according to this embodiment, and symbols 1 to 5 indicate the same components as shown in FIG. Further, 6 is a reception phone where the service provider accepts reservations, and 7 is a subscriber exchange (LS) that accommodates the reception phone 6.

FIG. 5 shows the connection sequence from when the subscriber 1 dials the reception@phone number 6 until the connection is established.

When subscriber 1 dials the reservation acceptance number and receives it at LS2, LS2 identifies that it is a reservation acceptance call,
The telephone number of the selected number 2 caller is sent to the ACP 4 and the call is connected in the usual manner. ACP4, activated from LS2, sends a makeshift signal containing the selected number and the calling party's telephone number to N.
Sends it to 5P3 and instigates the next connection instruction from N5P3.

N5P3 verifies the originating subscriber and checks the allowable time based on the information table shown in FIG. Connection to and reception of reference number? li story 6
Direct notification to. In the ACP 4, the call is received at the reception phone 6 according to the normal procedure, and when a response is received from the reception ff1, the serial number is notified via the INE 5, and the subscriber 1 and the reception phone 6 are connected. .

This allows subscriber 1 to make a reserved call.

If there is no record of the subscriber requesting reservation acceptance in the information table shown in Figure 3, or if the request is outside the allowable time, N5P3 sends a notification to ACP4 via INE5 that connection cannot be made. Instruct person 1 to be notified.

In the explanation of the above embodiment, an example was shown in which the information table for recording the serial number and allowable reception time shown in Fig. 3 was set for each individual subscriber. They may be grouped and set for each group.

In this case, there is an advantage that the memory capacity for storing the information table can be reduced.

In addition, the connection when requesting a serial number as shown in the above embodiment is possible by preparing a large number of ACPs and INFs in the telephone network, so that the serial number can be notified to many subscribers at the same time. It's much easier than doing it the other way.

In addition, if all INFs are in use, the ACP can perform waiting control and connect to the INF as soon as it becomes available, allowing the subscriber to connect to the reference number guide without having to dial multiple times. .

The above waiting control is also effective when connecting a subscriber to a reception telephone using ACP.

In the above embodiment, an example was shown in which the reference number assignment 9 caller verification is completely automated on the exchange network, but NSP
It is clear that it is also possible to implement this service in a manual manner by leaving control of the INF and INF to the operator.

Further, in this embodiment, the telephone number of the originating subscriber is transmitted from the network, but it goes without saying that the subscriber may dial the telephone number himself/herself. In this case, reception? ! ! It is also effective to make verification of this image information a condition for receiving telephone connection by dialing the serial number in accordance with the calling subscriber's telephone number when requesting telephone connection.

〔Effect of the invention〕

As described above, according to the present invention, by issuing a reference number from the telephone network prior to the actual reservation, it becomes possible to limit the number of calls that can be connected to the reception telephone, and also to limit the number of calls that can be connected to the reception telephone. By distributing the information, it is possible to eliminate the problems that occur when directly dialing the reception phone, such as abnormal congestion at the incoming exchange and the inconvenience of reservation seekers having difficulty connecting to the reception phone. This has a remarkable effect.

[Brief explanation of drawings]

1 and 4 are block diagrams showing one embodiment of the present invention,
FIG. 2 and FIG. 5 are diagrams showing a connection procedure, and FIG. 3 is a diagram showing a configuration example of an information table. 1: Subscriber, 2, 7: LS, 3: NSP, 4: ACP,
5: INE, 6: Reception phone. Patent Applicant Nippon Telegraph and Telephone Corporation 11g Representative Patent Attorney Masatoshi Isomura Figure 1 Figure 3 Figure 4

Claims (1)

[Claims] (1) In a telephone reservation reception processing method for processing a reservation reception service by telephone, there is a means for notifying a call reference number and an allowable reception time to a person who wishes to accept a reservation in the exchange network, and a means for notifying a call reference number and an allowable reception time to a person who wishes to accept a reservation, and a method that corresponds to the call reference number and allowable reception time. and a means for recording the calling subscriber number, and when a subscriber requesting a reservation requests the call reference number prior to making a reservation, the switching network records the call reference number and the allowable acceptance time for the subscriber. At the same time, the subscriber number of the subscriber is recorded in the recording means as the calling subscriber number, and if a call is received from the subscriber requesting the reservation within the allowable acceptance time, A telephone reservation reception processing method characterized in that the calling subscriber number and the allowable time recorded in the telephone are checked against each other, and if the conditions are met, the call is connected to the reservation reception telephone.