JPS62267867A - Automatic transaction monitor control system - Google Patents

Abstract

PURPOSE:To improve the convenience of customer by giving guidance to the present user and subsequent users in accordance with the working state information and the state change or the states of the present and subsequent users of automatic transaction machine. CONSTITUTION:A user 15 following a precedent user 14 of an ATM 6A is detected by a subsequent user detecting part 2 of a subsequent user detecting unit 1A. Then the presence of the user 15 is informed to a monitor control part 9 via a monitor control circuit part 8. At the same time, the busy information on the ATM 6A is given to the part 9 from the ATM 6A via the part 8. In addition, the information and conditions of other ATM including an ATM 6B, etc., set at the same place as the ATM 6A are also sent to the part 9 via the part 8 by means of a subsequent user detecting unit 1B, etc., set in response to those other ATM. These received information and conditions are stored in a memory part 13 of the part 9 and also outputted to a monitor display 10, a printer 12, etc.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an automatic transaction monitoring and control system for monitoring multiple automatic transaction devices installed at multiple locations in financial institutions, and particularly for unmanned operation and holidays. The present invention relates to an automatic transaction monitoring and control system suitable for operation.

[Conventional technology]

Conventional devices of this type include 1, for example, Japanese Patent Application Laid-Open No. 59-1
A system as described in Japanese Patent No. 23965 is known.

[Problem that the invention seeks to solve]

In the above system, an automatic transaction device (hereinafter referred to as an automatic transaction device) is used.

rATMJ), but this A
No consideration has been given to automatically providing quick and appropriate guidance and guidance to users using the ATM, depending on the ATM status, etc., and 29 should be performed by staff, maintenance personnel, etc. Therefore, in some cases, there was a problem that the response lacked appropriateness.

The present invention has been made in view of the above circumstances, and its purpose is to eliminate the above-mentioned discrepancies in conventional automatic transaction monitoring and control systems, and to inform users of ATMs about the status of ATMs. - To provide an automatic transaction monitoring and control system that automatically provides prompt and appropriate guidance and guidance depending on the situation.

[Means for solving problems]

The above object of the present invention is to provide, in an automatic transaction system that collects operating state information and state changes of a plurality of automatic transaction devices, means for collecting and storing the user and subsequent user status of the automatic transaction device; means for guiding and guiding the automatic transaction device, and guiding and guiding the user and subsequent users according to the operating state information and state changes or the situation of the user and subsequent users of the automatic transaction device. This is achieved by the automatic transaction monitoring and control system 11.

[Effect]

In the present invention, the presence or absence of a subsequent user is detected.

The operating status of each ATM is detected, and if it is determined that guidance is necessary due to changes in these conditions, guidance is provided to subsequent users by means of guidance or the like.

[Example] Hereinafter, an example of the present invention will be described in detail based on the drawings.

FIG. 2 is a block diagram of an automatic transaction monitoring and control system showing an embodiment of the present invention. In the figure, IA, IB
is the subsequent user status unit, 6A.

6B is an ATM, 8 is a supervisory control line unit, 9 is a supervisory control unit, 10 is a monitor display, 11 is a keyboard, 12 is a printer, 13 is a storage unit, and
+4 indicates an ATM user, and 15 indicates a subsequent user.

The subsequent user detection units LA, IB include the subsequent user detection section 2. It is composed of a subsequent user detection control section 3 and a subsequent user guidance section 4. In addition, here, ATM user 1
4 refers to the user currently using the ATM, and the subsequent user 15 refers to the user following the above-mentioned ATM user.

An outline of the operation of the system shown in this embodiment is as follows.

In FIG. 2, the presence of a subsequent user 15 after the user 14 who is using ATMGA is detected by the subsequent user detection unit 2 of the subsequent user detection unit IA,
The control unit 3 communicates with the supervisory control unit 9 via the supervisory control line unit 8 . Further, information and status of the ATM 6A in use is communicated from the ATM 6A to the supervisory control unit 9 via the supervisory control line unit 8.

Furthermore, other ATMs installed at this installation location 61
The information and status of 3 etc. are also communicated to the supervisory control section 9 via the supervisory control line section 8 by the subsequent use/groove detection unit IB etc. provided corresponding to other ATMs. This information, status, etc. are stored in the storage section 13 by the +CC side control 9, and are displayed on the monitoring display 10. Output to the printer 12 or the like.

Based on these information and conditions, the supervisory control unit 9 instructs the subsequent user guidance unit 4 of the subsequent user detection unit IA to output appropriate guidance guidance to the subsequent user 15 via the supervisory control line unit 8. do. Further, the storage unit 13
The information stored in the monitor display 10. is displayed in response to instructions from the keyboard 11. It outputs to the printer 12 or the like in the specified format.

FIG. 3 is a diagram showing an example of the display on the monitor display 10 of the automatic transaction monitoring and control system, and shows the transaction mode for each ATM being monitored.

This shows a state in which the status/situation, presence or absence of subsequent users, etc. are displayed.

In Figure 3, the status of ATM No. 5 18 is "10,000 yen bill replenishment required (replenishment of 10,000 yen bill/1,000 yen bill required)" during transaction.
When it becomes, the subsequent user is "Yes", so
The supervisory control unit 9 informs the subsequent user guiding unit 4 of the subsequent user detection unit 1 that this device cannot perform payment transactions.
Accordingly, prompt and appropriate guidance is provided to the subsequent user 15, for example, with the content as shown in FIG. 4(a).

Also, in Figure 3, ATM No. 1 17
When the display of the subsequent user becomes "Yes", the supervisory control unit 9 judges the state/situation of other ATMs and informs the subsequent user,
For example, appropriate guidance as shown in FIG. 4(b) is provided.

FIG. 5 shows another display example. When a failure occurs during a transaction at ATM No. 3 20, which is being monitored,
If there is a subsequent user, the subsequent user 15 should be given an appropriate answer after determining the state/situation of other ATMs, subsequent users, etc.
Guidance for guiding subsequent users to TM (see Figure 6 (a))
I do.

Further, FIG. 6(b) shows an example of guidance when a failure occurs in ATM No. 3 20 and guidance to another ATM cannot be performed.

FIG. 7 shows an example in which the supervisory control section 9 displays each information, situation, etc. stored in the storage section 13 on the monitor display 10 in response to instructions from the keyboard 11. Here, changes in waiting time corresponding to usage time zones are shown, but the data that can be displayed is not limited to this.

The flowchart in FIG. 1 shows the processing operation of the above-mentioned supervisory control unit 9. That is, when the supervisory control unit 9 detects a change in status (step 31), the supervisory control unit 9 stores the status etc. (date and time, etc.) from the storage unit 13 (step 32), and stores the status of the subsequent ATM where the status change occurred (step 32). Step 33) to determine whether there is a user.

If "Yes", it is determined whether or not there is a guide surface to another ATM (step 34), and if possible, appropriate guidance is performed (step 35). Further, if it is not possible, appropriate guidance is provided (step 36).

3+E When it is determined that there is no change in the status in step 31, it is determined whether or not there is a subsequent user of each A'rM (step 37), and when it is determined that there is "existence", " It remembers whether there is a subsequent user (step 38), determines whether the ATM is to be guided to another ATM (step 39), and if possible, provides appropriate guidance (step 40).

If it is impossible to guide the vehicle to another ATV, appropriate guidance is provided (step 41).

Next, when there is a storage data processing designation from the keyboard 11 (step 42) 1, for example, if the designated data is "to process the waiting time of subsequent users by time", this is to be processed (step 43), The processing results are displayed or output to a printer as shown in FIG. 7 mentioned above (step 44).

According to this embodiment, as described above, the subsequent user is detected,
In addition, prompt and appropriate guidance can be provided depending on the state and situation of the ATM.

〔Effect of the invention〕

As described above, according to the present invention, in an automatic transaction system that collects operating state information and status changes of a plurality of automatic transaction devices, there is provided a means for collecting and storing the user and subsequent user status of the automatic transaction device. , a means for guiding and guiding the subsequent user, and guiding and guiding the user and the subsequent user according to the operating state information and state changes or the situation of the user and the subsequent user of the automatic transaction device. As a result, it is possible to realize an automatic transaction monitoring and control system that automatically provides quick and appropriate guidance and guidance to users using ATMs depending on the state and situation of the ATM. This has the remarkable effect of increasing benefits.

[Brief explanation of the drawing]

FIG. 1 is a flowchart showing the processing operation of an automatic transaction monitoring and control system that is an embodiment of the present invention, FIG. 2 is a block diagram showing the embodiment, and FIG. FIG. 5 is a diagram showing an example of the display on the monitor display of the embodiment, FIGS. 4(a) and (b), and FIG. 6(a). (b) is a diagram showing an example of guidance, and FIG. 7 is a diagram showing an example of display of processed data. LA, 113: Subsequent user detection unit, 2: Subsequent user detection section, 3: Subsequent user detection control section, 4: Subsequent user guidance section, 6A, 6H: ATM, 8: Monitoring control line section,
9: Monitoring control unit, IO: Monitor display, 11 Keyboard, 12: Printer, 13: Storage unit, 14: AT
M user, 15: subsequent user. Patent applicant: Hitachi, Ltd. Patent attorney: Masatoshi Isomura, 'Nia' (,,i,,.

Claims (1)

[Claims] 1. In an automatic transaction system that collects operating status information and status changes of a plurality of automatic transaction devices, a means for collecting and storing the status of the user and subsequent users of the automatic transaction device, and guidance for subsequent users. and a means for guiding and guiding the user and subsequent users according to the operating state information and state changes or the situation of the user and subsequent users of the automated transaction device. control system.