JPS6224762A - Automatic telephone system - Google Patents

Abstract

PURPOSE:To entirely automate the transfer job of a telephone call by combining a presence managing means operated with a data communication means and a voice call means calling an individual name through voice synthesis. CONSTITUTION:When a person 320 operates a console panel 221 to input the name of a person 310. A control section 222 retrieves the discrimination code of the person 310 and the call number of a telephone terminal equipment 210 managing the location of the person 310 from a storage section 224 based on the name obtained from the console panel 221 to call the telephone terminal equipment 210 via a NCU 223 and a PBX 110. When the telephone terminal equipment 210 receives a call signal from the PBX 110 to a NCU 213, a control section 212 uses the received discrimination code to retrieve the presence information in a storage section 214 and to start a voice synthesizer 219 and to energize a speaker 217 thereby informing the name of the person 310 and the presence of a phone call.

Description

[Detailed Description of the Invention] [Summary] A receiving telephone having a data communication means shared by a plurality of people is provided with a location management means that operates using the data communication means and a voice control means that also operates using the data communication means. A telephone system has been disclosed that automates all telephone intermediary work by combining a voice calling means that calls a person's name by synthesis.

[Problems to be solved by conventional technology and invention] Conventionally,
When calling a user of a telephone set shared by multiple people, if a person other than the intended callee answers the call, the person who answers the call may hand over the receiver, notify the user of the destination, or
There has been a problem in that people have to deal with telephone calls, such as transferring calls, accepting messages, and notifying people who are present. In this case, the person answering the phone has to answer the phone even though the call has nothing to do with him or her, and this places a heavy burden on the person. The caller also has to call out the other party's name, wait for the other party to answer, and re-dial the called party's destination, all of which wastes time and is not available for other tasks. It was supposed to be spent.

[Means for solving problems]

In order to solve the above-mentioned points, the present invention provides a receiving telephone having a data communication means shared by a plurality of people, a location management means operating using the data communication means, and a data communication means. By combining a voice calling means that operates and calls out a person's name using voice synthesis, the data communication state is maintained until the called party picks up the receiver, and the data communication means is used to link the calling and called telephones. The system employs a configuration that automatically performs telephone operations until the caller is connected to the called party.

[Effect]

According to the system of the present invention, all telephone intermediary work is automated. Furthermore, according to the system of the present invention,
It is also possible to smoothly process the forgetting to update the information of the location management means.

〔Example〕

FIG. 1 is a block diagram of one embodiment according to the present invention.

In the figure, 1) 0 is PBX.

210.220 and 230.240 are telephone terminals connected to the PBX of 1)0 and shared by a plurality of people. It is assumed that the telephone terminal 210 and the telephone terminal 230 are installed close to each other.

21). 221, 231, 241 are operation panels equipped with a magnetic card league and display for reading the data written on the magnetic card; 212; 222, 232, 242 are control units that control the telephone terminal; 213.223, 233, 243 are 1) NCs that interface with PBX 0 for outgoing calls, incoming calls, connections, etc.
U (network control unit), 214, 224, 234, 244 is the calling number of the telephone terminal placed at the seat of the person with the identification code for each identification code, and the location code of the location where the telephone terminal itself is installed. , a storage unit that stores location information consisting of an identification code and a location code of a person assigned to the telephone terminal itself. This storage unit also stores phoneme data for voice calling.

215.225, 245.245 are modems for data communication via telephone lines, 216.226, 236.246 are telephone units for making calls, 217.227, 237.247 are for ringing and speaker calling. Speakers for carrying out, 218.238
219.229, 239.24 is an interconnection interface for external data communication independent of the telephone line.
9 is a voice synthesizer, 310 and 320 are humans, 410 is a magnetic card on which the human identification code is recorded, 510 is a bus controller for controlling the bus of the interconnection interface, and 51) is for data communication with the telephone terminal. 512 is a control unit that controls the bus controller; 513 is a control unit that controls the bus controller;
610 is a storage unit used for controlling the bus controller, and 610 is a general telephone that can only make calls.

Next, an example of the operation of the embodiment will be explained.

[1] Notification of whereabouts when person 310 arrives at his or her seat (at telephone terminal 210).

■ 410 where 310 human identification codes are stored
Read the magnetic card into the magnetic card reader of the operation panel in 21).

(2) The control unit 212 updates the location information of the person 310 in the storage unit 214 based on the data obtained from the operation panel 21).

[1i A call from person 320 at telephone 610 when person 1310 is at telephone terminal 210.

■ A person at 310 operates a telephone at 610, inputs a calling number, and calls a telephone terminal at 210.

■ For 210 telephone terminals, 1) from 0 PBX to 213
When a call signal for the NCU is received, it is notified to the control section 212, and an incoming call operation is performed according to a command from the control section 212.

(2) After the line is connected, the control unit 212 detects that no data is being sent to the modem 215.

■ The control unit of 212 thereby emits a short signal sound from the speaker of 217, drives the voice synthesizer of 219, notifies the telephone of 610 via the telephone unit of 216 that the speaker call will start, and then makes a call. line and 217
320 speakers are connected to amplify and output 320 human voices.

- After confirming the message to start the speaker call, the person 320 calls the name of the person 310 via the telephone 610, which is audibly output from the speaker p 217.

[1ii A call from person 320 at telephone terminal 220 when person 1310 is at telephone terminal 210.

■ 320 people operate 221 operation panels, 31
Enter the name of person 0.

■ Based on the name obtained from the operation panel of 221, the control unit of 222 searches the storage unit of 224 for the identification and code of the person 310 and the calling number of the telephone terminal of 210 that manages the location of the person 310. do.

■ The control unit of 222 calls 223 (
7) NCU, 1) Calls 210 telephone terminal via PBX.

■ For 210 telephone terminals, 1) from 0 PBX to 213
When a call signal for the NCU is received, it is notified to the control section 212, and an incoming call operation is performed according to a command from the control section 212.

(2) After the line is connected, the control unit 222 sends the identification code of the person 310 via the modem 225, and the control unit 212 receives this via the modem 215.

■ The control unit of 212 is connected to 21 by the identification code received.
The location information of the storage section No. 4 is searched and it is obtained that the person No. 310 is present. At the same time, the phoneme data of 310 human names are read out.

(2) The control unit 212 notifies that the phoneme data obtained in (2) is to be used.

■ 3100 hears this and picks up the handset from 216's telephone section.

(2) The control unit 212 detects that the handset has been picked up, and sends a line switching signal to the control unit 222 via the modem 215 and 225, and then connects the line to the handset of the telephone unit 216.

@l The control unit of 222 receives the line switching signal and
A short signal sound is emitted from speaker 7, and a telephone line is connected to speaker 227, making a speaker call to 310.
The human voice is amplified and output.

- The person at 320 hears this sound, picks up the receiver of the telephone section at 226, and makes a call.

[If no one answered the telephone terminal of 210 in 1vlii.

■~■ operate in the same way as iii.

(2) Since there is no response even after a certain period of time has elapsed, the control unit 212 determines that the person is absent and moves on to the next operation.

(2) The control unit 212 sends information about the absence and information about the message reception tube to the control unit 222 via the modem 215 and the modem 225.

The control unit 0222 receives this and displays the absence of the person 310 and a message reception tube on the display of the operation panel 221.

A person at 0320 operates the operation panel 221 and inputs a message.

@ The control unit 222 sends the input message to the control unit 212 via the modem 225 and the modem 215, and then disconnects the line.

(2) The control section 212 stores the received message in the storage section 214.

[v1310 person is at 210 phone terminal, and when 210 phone terminal is in use, a call from 320 person at 220 phone terminal.

■~■ have the same operation numbers as iii.

■ When the control unit of 222 detects that connection with the telephone terminal of 210 is not possible due to the line being in use, the control unit of 2220
Searching for the calling numbers of other telephone terminals connected to the telephone terminal 210 through the interconnection interface from the storage unit of the telephone terminal 210,
The calling number of the telephone terminal 230 located near the telephone terminal 210 is obtained.

(2) The control unit of 222 calls the telephone terminal of 230 via the NCU of 223 and the PBX of 1) 0 using the call number obtained in (2).

■ For 230 telephone terminals, 1) from 0 PBX to 233
When a call signal for the NCU is received, it is notified to the control section 232, and an incoming call operation is performed according to a command from the control section 232.

■ After the line is connected, the control section 222 sends the human identification code 310 and the location code of the telephone terminal 210 via the modem 225, and according to the location code of the control section 232, sends the identification code to the interconnection interface 238. It is sent to the telephone terminal 210 via the telephone terminal 210.

(2) The telephone terminal 210 searches the location information of the storage unit 214 using the identification code received via the interconnection interface 228, and obtains that the person 310 is present. Also, at this time, phoneme data of 310 human names are read out at the same time.

@l The control unit of 212 sends information about the presence of a person 310 and phoneme data to 232 via the interconnection interface of 218 and the interconnection interface of 238.
The data is sent to the control unit.

The control unit of 0232 starts the speech synthesizer of 239 with the phoneme data obtained in [phase], makes the speaker of 237 emit sound, and
It notifies you of the names of 10 people and that they are calling.

When the person at @310 hears this, he picks up the handset from the telephone section at 236.

The control unit of 0232 detects that the handset has been picked up, and sends a line switching signal to the control unit of 222 via the modem of 235 and 225, and then connects the line to the handset of the telephone unit of 236.

(2) The control unit 222 receives the line switching signal, emits a short signal sound from the speaker 227, connects the speaker 227 to the telephone line, and outputs the human voice 310 as a speaker call.

o The person at 320 hears this sound, picks up the receiver of the telephone section at 226, and makes a call.

[Vi1310 human's location notification when moving to 240 telephone terminal.

■ 410 people whose identification codes are stored in 310
The magnetic card is read into the magnetic card league of the operation panel of 241.

- Based on the identification code obtained from the operation panel 241, the control unit 242 searches the storage unit 244 for the calling number of the telephone terminal 210 that manages the location of the person 310,
At the same time, the location codes of 240 telephone terminals are read out. Further, the location information of the person 310 is registered in the storage unit 244.

(2) The control unit of 242 calls the telephone terminal of 210 via the NCU of 243 and the PBX of 1) 0 using the calling number obtained in (2).

■ For 210 telephone terminals, 1) from 0 PBX to 213
When a call signal for the NCU is received, it is notified to the control section 212, and an incoming call operation is performed according to a command from the control section 212.

(2) After the line is connected, the control section 242 sends the identification code of the person 310 and the location code of the telephone terminal 240 via the modem 245, and the control section 212 receives them via the modem 215.

(2) The control unit 212 updates the location information in the storage unit 214 using the received identification code and location code, and reads out the phoneme data of the person's name 310. This is then sent to the control section 242 via the modem 215 and the modem 245.

(2) The control section 242 registers the received phoneme data in the storage section 244 according to (1).

[vi When a person at 1310 is at a telephone terminal at 240, a call is made from a person at 320 at a telephone terminal at 220.

■~■ operate in the same way as iii.

■ The control unit of 212 is connected to 21 by the identification code received.
The location information in the storage section No. 4 is searched to obtain the absence information of the person No. 310 and the location code and calling number of the telephone terminal No. 240 at the destination.

(2) The control unit 212 notifies the absence information, location code, and information indicating execution of callback transfer via the modem 215, and the control unit 222 receives this via the modem 225.

(2) The control unit 222 displays on the display of the operation panel 221 that the information will be transferred to the telephone terminal 240 according to the received information.

■ The control unit of 212 causes the NCU of 213 to send a special number to activate the callback transfer of the exchange, and then uses the call number obtained in ■ to call the NCTJ of 213, 1) P of 0.
Call 240 telephone terminals via BX.

When the telephone terminal 0240 receives a call signal from the PBX 0 to the NCU 243, the telephone terminal 0240 notifies the control unit 242 and performs a call receiving operation according to the command from the control unit 242.

■ After the line is connected, the control unit of 212 notifies the user of the call via the modem of 215 by executing call bank transfer, sends the human identification code of 310, and sends the identification code of 242
The control unit receives this via the H.245 modem.

@242's control unit is 24 according to the identification code received.
The location information of the storage section No. 4 is searched, and it is found that the person No. 310 is staying, and at the same time, the phoneme data of the name of the No. 310 person is read out. Then, information on the stay of the person 310 is notified to the control unit 212 via the modem 245 and the modem 21).

The control unit of 0212 controls the telephone terminal of 240.
240 and 210 are disconnected.

■ The control unit of 242 starts the speech synthesizer of 249 with the phoneme data obtained from @, makes the speaker of 247 emit sound, and
Notify the name of person 0 and the fact that there is a call.

■ The person at 310 asks this question and picks up the handset from the telephone section at 246.

[Phase] The control unit of 242 detects that the handset has been picked up, and sends a line switching signal to the control unit of 222 via the modem of 245 and 225, and then connects the line to the handset of the telephone unit of 246. do.

The control unit 0222 receives the line switching signal, emits a short signal sound from the speaker 227, connects the speaker 227 to the telephone line, and outputs the human voice 310 as a speaker call.

[Phase] The person at 320 hears this sound, picks up the handset of the telephone section at 226, and makes a call.

According to iv of this embodiment, even if the person is absent but the location information has not been updated, the telephone response during the absence is automatically performed without any intervention by other people. In addition, in iv, if another person notices that he or she has forgotten to update the location information before the telephone terminal is determined to be absent, it would be possible to update it from the operation panel by simply pressing a button without having to answer the phone. It will be possible to receive notifications of absence, transfers, and messages. In addition, in V, when the telephone terminal of a person's destination reports the location information, it receives the phoneme data of the person, so there is no need to transfer the phoneme data when making a call.
Calls can be made quickly. Note that the method of registering phoneme data on a telephone terminal at a person's destination is not limited to the method of transferring it using a telephone line, but also recording it on an identification code storage means such as a magnetic card, and reading out the phoneme data at the same time as the identification code. There are also methods.

〔Effect of the invention〕

According to the present invention, all telephone intermediary work is automated, resulting in significant labor savings.

[Brief explanation of drawings]

FIG. 1 is a block diagram of one embodiment according to the present invention. In the figure: 1) 0 is PBX. 210.220, 230, 240 are telephone terminals, 21).
221, 231.241 is an operation panel equipped with a magnetic card league and a display for display, 212.222, 232, 242 is a control unit, 213.2
23, 233, 243 are NCU (network control unit), 214.224, 234.244 are storage units, 215.2
25,235,245 are modems, 216.226,23
6,246 is a telephone unit for making calls; 217.227, 237.247 are speakers; 218.
238 interconnect ink face, 219.229,2
39 and 249 are speech synthesizers, 310 and 320 are humans, 410 is a magnetic card, 510 is a bus controller, 51) is an interconnection interface, 512 is a control unit, 513 is a storage unit, and 610 is a general telephone set.

Claims (2)

[Claims] (1) A telephone unit for making calls, a calling side data communication means for performing data communication with the called party's telephone, a calling party designation means for inputting the party to be called, and a device placed at the seat of the designated called party. a telephone number book storage means for storing the telephone number of the called party's telephone, the called party's identification code, and the called party's voice call activation data; and sending a series of control signals for making a call to the telephone line;
and a calling side network control unit that transmits and receives voice and data, a line connection detection means that detects completion or failure of line connection with the called side telephone after dialing by the calling side network control unit, and the above-mentioned call party designation. When the called party is input by the means, the telephone number is retrieved from the telephone number directory storage means, the calling side network control unit is caused to dial that number, and after confirming the line connection by the line connection detection means, a calling side telephone comprising designated call control means for transmitting the identification code and voice call activation data obtained simultaneously with the telephone number by the telephone number book storage means to the called side telephone via the calling side data communication means; a telephone unit, a called side data communication means for performing data communication with the calling side telephone, a location management means for managing location information consisting of identification codes and location codes of a plurality of people handled by the called side telephone; An undesignated incoming call notification means that notifies you of an incoming call by a signal sound or voice, a designated incoming call reporting unit that performs voice synthesis and makes a voice call, and a series of controls for incoming calls to a telephone line. sending out signals,
and a terminating side network control unit that transmits and receives voice and data; and when a paging signal is sent from the telephone line to the terminating side network control unit, receiving that information from the terminating side network control unit;
an automatic call reception control means that issues a call reception command to the receiving side network control unit; and if no data is sent from the calling side telephone after the automatic call reception operation, the unspecified call notification means reports the reception; When data is sent, the called party's data communication means receives an identification code from the caller, the location management means searches for the location of the called party corresponding to the received identification code, and the result is An automatic telephone system characterized in that it includes a receiving side telephone equipped with an incoming call response control means for notifying the incoming call using the designated incoming call reporting means when the person is present, and performs an absence process when the person is absent. . (2) The data communication state is maintained even during a call by the designated call reporting means, and when the receiver of the called party's telephone is picked up, the called party's data communication means is sent to the calling party's telephone by the called party's data communication means. The automatic telephone system according to claim 1, wherein a line switching signal is sent from the communication means to the telephone set, and the telephone set on the receiving side also switches the line itself.