CN111246028A - System and method for merging advertisement services - Google Patents
System and method for merging advertisement services Download PDFInfo
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- CN111246028A CN111246028A CN201811445819.3A CN201811445819A CN111246028A CN 111246028 A CN111246028 A CN 111246028A CN 201811445819 A CN201811445819 A CN 201811445819A CN 111246028 A CN111246028 A CN 111246028A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0241—Advertisements
- G06Q30/0251—Targeted advertisements
- G06Q30/0269—Targeted advertisements based on user profile or attribute
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
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Abstract
The invention discloses a system and a method for merging and processing advertisement services, wherein the system comprises an outbound server and a plurality of outbound execution terminals; the outbound server is used for acquiring a plurality of outbound tasks and distributing the plurality of outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers thereof; the current outbound execution terminal is used for sending an outbound request of the current client number to the outbound server; the outbound server is also used for sending the service items in other outbound tasks to the current outbound execution terminal and establishing call connection when the current client number exists in the other outbound tasks; the current outbound execution terminal is also used for sending a calling result of the current client number to the outbound server after the calling is finished; the outbound server is also used to mark all outbound tasks including the current client number as called state. The invention can solve the problem of repeated outbound to the same client and improve the outbound success rate.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a system and a method for merging and processing advertisement services.
Background
At present, many outbound centers carrying out advertising promotion still rely on manual operation, outbound is carried out through data in an outbound table which is placed, because the same customer may have potential requirements of a plurality of service projects at the same time, when outbound data is extracted, the same customer can be extracted from different service projects inevitably and is distributed to different outbound persons, and different outbound persons do not know the specific conditions of the service projects which are responsible for other outbound persons, so that the different outbound persons can carry out outbound for the same customer for a plurality of times, which easily causes customer dislike, and further causes the problems of low outbound success rate and large complaint amount.
Disclosure of Invention
The invention aims to: aiming at the existing problems, the system and the method for merging and processing the advertisement services are provided, the problem of repeated outbound to the same client can be solved, and the outbound success rate is improved.
In order to solve the technical problems, the invention adopts a technical scheme that: providing a merging processing system of an advertisement service, wherein the merging processing system comprises an outbound server and a plurality of outbound execution terminals; the outbound server is used for acquiring a plurality of outbound tasks and distributing the outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers thereof, and the service items in each outbound task are not repeated with the service items in other outbound tasks; the current outbound execution terminal is used for sending an outbound request of the current client number in the current outbound task to the outbound server; the outbound server is also used for inquiring whether the current client number exists in other outbound tasks, sending service items corresponding to the current client number in other outbound tasks to the current outbound execution terminal when the current client number exists in other outbound tasks, and establishing call connection between the current outbound execution terminal and the current client number; the current outbound execution terminal is also used for sending a calling result of the current client number input by the outbound personnel to the outbound server after the calling is finished; and the outbound server is also used for marking all outbound tasks containing the current client number as a called state according to the calling result of the current client number.
Preferably, the outbound server is further configured to delete all outbound tasks including the current client number from the corresponding outbound terminal after marking all outbound tasks including the current client number as a called state.
Preferably, the outbound server is further configured to establish a call connection between the current outbound execution terminal and the current client number when the current client number does not exist in the other outbound tasks.
In order to solve the technical problem, the invention adopts another technical scheme that: a method for merging advertisement services is provided, which comprises the following steps: s1: the outbound server acquires a plurality of outbound tasks and distributes the outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers thereof, and the service items in each outbound task are not repeated with the service items in other outbound tasks; s2: the current outbound execution terminal sends an outbound request of the current client number in the current outbound task to the outbound server; s3: the outbound server inquires whether the current client number exists in other outbound tasks or not; s4: when the outbound server inquires that the current client number exists in other outbound tasks, the outbound server sends service items corresponding to the current client number in the other outbound tasks to the current outbound execution terminal together, and establishes call connection between the current outbound execution terminal and the current client number; s5: the current outbound execution terminal sends a calling result of the current client number input by the outbound personnel to the outbound server after the calling is finished; s6: and the outbound server marks all outbound tasks containing the current client number as a called state according to the calling result of the current client number.
Preferably, the step S6 further includes: and after marking all outbound tasks including the current client number as a called state, the outbound server deletes all outbound tasks including the current client number from the corresponding outbound terminal.
Preferably, the merging processing method further includes: s7: and when the outbound server inquires that the current client number does not exist in other outbound tasks, establishing call connection between the current outbound execution terminal and the current client number.
In summary, due to the adoption of the technical scheme, the system and the method for merging advertisement services of the invention allocate the outbound task to the outbound execution terminal, and the outbound execution terminal automatically identifies whether a plurality of service items exist in the current client number when initiating the outbound request of the current client number, and merges the service items if a plurality of service items exist, so that the outbound personnel can simultaneously promote a plurality of service items when calling out, thereby solving the problem of repeated outbound to the same client and improving the outbound success rate.
Drawings
Fig. 1 is a schematic structural diagram of a merging processing system of an advertisement service according to an embodiment of the present invention.
Fig. 2 is a flowchart illustrating a merging processing method of an advertisement service according to an embodiment of the present invention.
Detailed Description
All of the features disclosed in this specification, or all of the steps in any method or process so disclosed, may be combined in any combination, except combinations of features and/or steps that are mutually exclusive.
Any feature disclosed in this specification (including any accompanying claims, abstract) may be replaced by alternative features serving equivalent or similar purposes, unless expressly stated otherwise. That is, unless expressly stated otherwise, each feature is only an example of a generic series of equivalent or similar features.
As shown in fig. 1, the system for merging advertisement services according to the embodiment of the present invention includes an outbound server 10 and a plurality of outbound execution terminals 20.
The outbound server 10 is configured to obtain a plurality of outbound tasks, and distribute the plurality of outbound tasks to the plurality of outbound execution terminals 20 according to a predetermined policy, where the outbound tasks include service items and corresponding client numbers thereof, and a service item in each outbound task is not repeated with service items in other outbound tasks. The outbound server 10 may allocate the outbound tasks according to the priority order of each outbound execution terminal 20, or may allocate the outbound tasks according to the number of the existing outbound tasks of each outbound execution terminal 20.
The current outbound execution terminal 20 is configured to send an outbound request of the current client number in the current outbound task to the outbound server 10.
The outbound server 10 is further configured to query whether a current client number exists in other outbound tasks, and when the current client number exists in the other outbound tasks, send a service item corresponding to the current client number in the other outbound tasks to the current outbound execution terminal 20 together, and establish a call connection between the current outbound execution terminal 20 and the current client number. The current client number may correspond to a plurality of service items, and the service items included in each outbound task are not repeated, so that the current client number may also exist in other outbound tasks.
The current outbound execution terminal 20 is also used to transmit the call result of the current client number input by the outbound person to the outbound server 10 after the call is ended.
The outbound server 10 is further configured to mark all outbound tasks including the current client number as a called state according to the call result of the current client number. When all outbound tasks including the current client number are marked as the called state, the outbound personnel can determine that the current client number is called through the called state without performing redundant operation.
In this embodiment, the outbound server 10 is further configured to delete all outbound tasks including the current client number from the corresponding outbound terminal 20 after marking all outbound tasks including the current client number as a called state. After the outbound task is deleted, the outbound personnel can not see the outbound task any more, and can not call the current customer number, so that the condition that the same customer is called for many times is further ensured.
In this embodiment, the outbound server 10 is further configured to establish a call connection between the current outbound execution terminal 20 and the current client number when the current client number does not exist in the other outbound tasks. If the current client number only corresponds to one service item, the current client number does not exist in other outbound tasks, and the outbound server 10 directly establishes a call connection between the current outbound execution terminal 20 and the current client number.
The merging processing system according to the embodiment of the present invention will be described in detail below by way of specific examples:
in this example, the number of the outbound executive terminals 20 is three, the number of the outbound tasks acquired by the outbound server 10 is three, the three outbound tasks sequentially include three service items, namely, a broadband promotion, a package promotion and a mobile phone promotion, the broadband promotion corresponds to a client number 187xxxx0284, the package promotion corresponds to client numbers 187xxxx0284 and 187xxxx3252, and the mobile phone promotion corresponds to a client number 187xxxx 3252.
The outbound server 10 distributes the three outbound jobs to the three outbound execution terminals 20, respectively. The current outbound task of the current outbound executive terminal 20 includes a package promotion and two client numbers 187xxxx0284 and 187xxxx3252, and the current outbound executive terminal 20 first sends an outbound request of 187xxxx0284 in the current outbound task to the outbound server 10.
The outbound server 10 inquires that the outbound job including the broadband sales pitch exists in 187xxxx0284, and therefore, the broadband sales pitch corresponding to 187xxxx0284 in the outbound job is transmitted to the current outbound execution terminal 20, and the outbound person performs the broadband sales pitch together when the package sales pitch is performed.
After the caller call is ended, the caller server 10 inputs the call result of 187xxxx0284 on the current caller execution terminal 20, and marks all caller tasks including 187xxxx0284 as a called state according to the call result of 187xxxx0284, that is, the caller tasks including broadband promotion and package promotion are marked as a called state.
As shown in fig. 2, the method for merging advertisement services according to the embodiment of the present invention includes the following steps:
s1: the outbound server acquires a plurality of outbound tasks and distributes the outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers, and the service items in each outbound task are not repeated with the service items in other outbound tasks.
The outbound server can distribute the outbound tasks according to the priority order of each outbound execution terminal, and can also distribute the outbound tasks according to the number of the existing outbound tasks of each outbound execution terminal.
S2: and the current outbound execution terminal sends an outbound request of the current client number in the current outbound task to the outbound server.
S3: the outbound server queries whether the current client number exists in other outbound tasks.
S4: when the outbound server inquires that the current client number exists in other outbound tasks, the outbound server sends the service items corresponding to the current client number in the other outbound tasks to the current outbound execution terminal together, and establishes call connection between the current outbound execution terminal and the current client number.
The current client number may correspond to a plurality of service items, and the service items included in each outbound task are not repeated, so that the current client number may also exist in other outbound tasks.
S5: and the current outbound execution terminal sends a calling result of the current client number input by the outbound personnel to the outbound server after the calling is finished.
S6: and the outbound server marks all outbound tasks containing the current client number as a called state according to the calling result of the current client number.
When all outbound tasks including the current client number are marked as the called state, the outbound personnel can determine that the current client number is called through the called state without performing redundant operation.
In this embodiment, step S6 further includes: after all outbound tasks including the current client number are marked as the called state, the outbound server deletes all outbound tasks including the current client number from the corresponding outbound terminal. After the outbound task is deleted, the outbound personnel can not see the outbound task any more, and can not call the current customer number, so that the condition that the same customer is called for many times is further ensured.
In this embodiment, the merging processing method further includes: s7: and when the outbound server inquires that the current client number does not exist in other outbound tasks, establishing call connection between the current outbound execution terminal and the current client number. If the current client number only corresponds to one service item, the current client number does not exist in other outbound tasks, and the outbound server directly establishes call connection between the current outbound execution terminal and the current client number.
Through the mode, after the outbound task is distributed to the outbound execution terminal, when the outbound execution terminal initiates an outbound request of the current client number, the outbound server can automatically identify whether a plurality of service projects exist in the current client number, and if the plurality of service projects exist, the service projects are merged, so that outbound personnel can simultaneously promote the plurality of service projects when in outbound, thereby solving the problem of repeated outbound promotion of the same client and improving the outbound success rate.
The invention is not limited to the foregoing embodiments. The invention extends to any novel feature or any novel combination of features disclosed in this specification and any novel method or process steps or any novel combination of features disclosed.
Claims (6)
1. A merging processing system of advertisement service is characterized in that the merging processing system comprises an outbound server and a plurality of outbound execution terminals;
the outbound server is used for acquiring a plurality of outbound tasks and distributing the outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers thereof, and the service items in each outbound task are not repeated with the service items in other outbound tasks;
the current outbound execution terminal is used for sending an outbound request of the current client number in the current outbound task to the outbound server;
the outbound server is also used for inquiring whether the current client number exists in other outbound tasks, sending service items corresponding to the current client number in other outbound tasks to the current outbound execution terminal when the current client number exists in other outbound tasks, and establishing call connection between the current outbound execution terminal and the current client number;
the current outbound execution terminal is also used for sending a calling result of the current client number input by the outbound personnel to the outbound server after the calling is finished;
and the outbound server is also used for marking all outbound tasks containing the current client number as a called state according to the calling result of the current client number.
2. The method of claim 1, wherein the outbound server is further configured to delete all outbound tasks including the current client number from the corresponding outbound terminal after marking all outbound tasks including the current client number as a called state.
3. The method of claim 2, wherein the outbound server is further configured to establish a call connection between the current outbound execution terminal and the current client number when the current client number does not exist in the other outbound tasks.
4. A merging processing method for advertisement services is characterized by comprising the following steps:
s1: the outbound server acquires a plurality of outbound tasks and distributes the outbound tasks to a plurality of outbound execution terminals according to a preset strategy, wherein the outbound tasks comprise service items and corresponding client numbers thereof, and the service items in each outbound task are not repeated with the service items in other outbound tasks;
s2: the current outbound execution terminal sends an outbound request of the current client number in the current outbound task to the outbound server;
s3: the outbound server inquires whether the current client number exists in other outbound tasks or not;
s4: when the outbound server inquires that the current client number exists in other outbound tasks, the outbound server sends service items corresponding to the current client number in the other outbound tasks to the current outbound execution terminal together, and establishes call connection between the current outbound execution terminal and the current client number;
s5: the current outbound execution terminal sends a calling result of the current client number input by the outbound personnel to the outbound server after the calling is finished;
s6: and the outbound server marks all outbound tasks containing the current client number as a called state according to the calling result of the current client number.
5. The method for merging advertisement services as claimed in claim 4, wherein said step S6 further comprises:
and after marking all outbound tasks including the current client number as a called state, the outbound server deletes all outbound tasks including the current client number from the corresponding outbound terminal.
6. The method for merging advertisement services as claimed in claim 5, wherein the method for merging advertisement services further comprises:
s7: and when the outbound server inquires that the current client number does not exist in other outbound tasks, establishing call connection between the current outbound execution terminal and the current client number.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811445819.3A CN111246028A (en) | 2018-11-29 | 2018-11-29 | System and method for merging advertisement services |
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| CN201811445819.3A CN111246028A (en) | 2018-11-29 | 2018-11-29 | System and method for merging advertisement services |
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| CN111246028A true CN111246028A (en) | 2020-06-05 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114143402A (en) * | 2021-11-29 | 2022-03-04 | 中国平安财产保险股份有限公司 | AI outbound method, device, computer equipment and storage medium |
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| CN1777215A (en) * | 2004-11-15 | 2006-05-24 | 中兴通讯股份有限公司 | Telephone automatic external-calling system and method |
| CN101959308A (en) * | 2010-09-30 | 2011-01-26 | 中兴通讯股份有限公司 | Wireless data service classification method and device |
| CN107734202A (en) * | 2017-09-28 | 2018-02-23 | 平安科技（深圳）有限公司 | Breakpoint calling-out method, electronic installation and computer-readable recording medium |
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2018
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Patent Citations (4)
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| JPS6224762A (en) * | 1985-07-25 | 1987-02-02 | Panafacom Ltd | Automatic telephone system |
| CN1777215A (en) * | 2004-11-15 | 2006-05-24 | 中兴通讯股份有限公司 | Telephone automatic external-calling system and method |
| CN101959308A (en) * | 2010-09-30 | 2011-01-26 | 中兴通讯股份有限公司 | Wireless data service classification method and device |
| CN107734202A (en) * | 2017-09-28 | 2018-02-23 | 平安科技（深圳）有限公司 | Breakpoint calling-out method, electronic installation and computer-readable recording medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114143402A (en) * | 2021-11-29 | 2022-03-04 | 中国平安财产保险股份有限公司 | AI outbound method, device, computer equipment and storage medium |
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Application publication date: 20200605 |