JPS6218197A - System for controlling night service of attendant board group - Google Patents

Abstract

PURPOSE:To deliver a prescribed message to the operator of an attendant board without recalling a call even in the night mode by providing a night attendant board group and setting the number of the night attendant board group in a night transfer destination split setting memory. CONSTITUTION:A main storage device 70 is provided with the night transfer destination split setting memory area 72 and a split number of a destination of incoming call transfer is set at each split when the own split (attendant board group) 10 is at the night mode. A call incoming to a trunk line group 40 is detected by trunk line trunks 41, 42 and delivered to a CPU 60, which distributes the call to attendant boards 11, 12 in the split 10 corresponding to the group 40. In this case, at the night mode, the area 72 is referenced and when the night transfer destination of the split 10 is a split 13 at the daytime mode, the incoming call is distributed to the split 13. Thus, recalling is not required even at the night mode and a prescribed message is delivered to the operator of the attendant board.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a private automatic branch exchange, and particularly to a night service control system for a group of reception desks thereof.

(Prior Art) Conventionally, in private automatic branch exchanges having an automatic incoming call distribution function, the reception desks that handle incoming calls belong to reception desk groups corresponding to multiple office line groups, and each reception desk Groups are set to either day or night mode. When the above mode is daytime, a call that arrives at a group of reception desks is distributed to one of the reception desks within that group of reception desks, but when the mode is night, the reception is unconditionally assigned to the reception desk. It was connected to a talkie device that communicated the termination.

(Problems to be Solved by the Invention) As mentioned above, in conventional private automatic branch exchanges, calls received by a group of reception desks in night mode were connected to a talkie device that unconditionally announced the end of business. However, the disadvantage is that the caller must either restore the call at that point and try again to another group of reception desks, or try again at a later date.

An object of the present invention is to store in a main memory in a private automatic branch exchange having an automatic incoming call distribution function, the reception desk stores the day/night mode of the group, and when the reception desk is in the night mode, the transfer destination reception stores the number of the group. If the machine group is in night mode, please remember
This eliminates the above drawback by referring to the memory contents and forwarding incoming calls to the machine group at night, and the reception desk is structured so that there is no need to re-transmit the call even in night mode. (Means for Solving the Problems) The present invention provides a night service control system for a group of reception machines, which comprises a main storage device and a central processing unit, and is capable of handling incoming calls. The reception is configured so that it can be automatically distributed to groups of machines.

The main storage device has a reception machine group day/night mode setting memory area for storing the day/night mode of the reception machine group, and a night mode setting memory area for the reception machine group to remember the number of the transfer destination reception machine group when the reception machine group is in night mode. It is equipped with a transfer destination reception desk group setting memory area.

When the reception machine group is in the night mode, the central processing unit refers to the contents of the night transfer destination reception machine group setting memory area and transfers the incoming call to the night transfer destination reception machine group.

(Example) First, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of a night service control system for a group of reception machines according to the present invention. 1st
In the figure, 1.0, ], 3 are the reception desk groups, that is, split, 11, 12°14, 15 are the reception desks, 20 to 23 are the line circuits, 3.
0 is a time division switch, 40 is a central office line group, that is, a trunk group, 4.1 and 42 are central office line trunks, and 5 are central office line trunks.
0 is a talkie trunk, 5I is a talkie device, 60 is a central control unit, 70 is a main memory, 71 is a split day/night mode setting memory area, 72 is a night transfer destination split setting memory area, 80 is an input/output control unit, 90 is a It's a console.

In FIG. 1, a call arriving on a central office line u40f is detected by central office line trunks 41, 421, and is transmitted to a central control frame f1t (hereinafter referred to as CPU) 60. C.P.
U 60 is the main storage device (hereinafter referred to as MEM)
The reception desk corresponding to the station line group 40 distributes the call to the terminals 11 and 12 (hereinafter referred to as a split) while referring to the internal information of the terminal 70 . At that time, CP
The U60 specifies the split day/night mode setting memory 71 inside the MEM70, and if the mode of the split 10 is day (hereinafter, this state is referred to as dim mode), the call is distributed to the split 10 as described above. However, when the mode is set to night (hereinafter referred to as night mode), the CPU 60 refers to the newly set night transfer destination split setting memory area 72 inside the M, E, and M2Os. If the split 100 night transfer destination split 13 is in the dim mode, the incoming call is distributed to the night transfer destination split 131, and if the night mode is in the night mode, the incoming call is connected to the talkie trunk 50ζ, and the incoming call is transferred from the talkie device 51. On the other hand, the reception in split 10 makes an announcement to the effect that the work has been completed. The flow of the above processing is shown in FIG.

FIG. 3 is an explanatory diagram showing a split day/night mode setting memory area 71 and a night transfer split setting memory area 72 used in this embodiment.

These areas are arranged inside the MEM 70.

In the split day/night mode setting memory area 71, information as to whether the split 10 is currently in the dim mode or the night mode is set for each split. When distributing a call to the split 10, the CPU 60 first refers to the memory area 71, performs distribution processing if the call is in the dim mode, and refers to the night transfer destination split setting memory area 72 if the call is in the night mode.

In the night transfer destination split setting memory area 72, the number of the split to which the incoming call is transferred when the own sprint IO is in the night mode is set for each split.

By inputting a command from the console 90 in FIG. 1, a transfer destination split number is written and set in the night transfer destination split memory area 71 inside the MEM 70 via the input/output control device 80.

In this method, when the split is in night mode, an announcement is immediately connected in the conventional method, but before that, a newly set night transfer destination split setting memory area is set, and even if the night transfer destination split is in dim mode, the announcement is connected immediately. If so, forward that split ζ call. In this embodiment, the splits set in the night transfer destination split setting memo 'J' 41+ area are limited to one for each split.

However, if you have multiple splits and the first night forwarding destination split is in night mode, check the mode of the next night forwarding destination split, and if it is in dim mode, the incoming call will be distributed to that split. It is possible to do so.

(Effects of the Invention) As explained above, the present invention provides a group of stations for night reception so that it is not necessary to immediately make an announcement connection when the split corresponding to the station line group where a call has arrived is in night mode. By setting the number of the machine group for night reception in the transfer destination split setting memory, if the transfer destination split is in dim mode (this means that calls are distributed to the corresponding split, the split that received the call first will receive the call). Even if the service is finished, the receptionist will not answer the call and hear an announcement that the service is finished, but the call will be distributed to the split where the other receptionist is working, and the receptionist will not be able to accept the predetermined business. This has the effect of being able to communicate this information to the person handling the table.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of a night service control system for a group of reception machines according to the present invention. FIG. 2 is a flowchart showing an outline of the processing side of this method. FIG. 3 is an explanatory diagram showing the contents of the split day/night mode setting memory area and the night transfer destination split setting memory area used in this method. 10, 13...Reception is in group of machines (split) 11,
12, 14, 15...Reception desks are on tables 20-23...
Line circuit 30...Time division switch 40...Station line group (trunk group) 41, 42-
... Central line trunk connection ... Talkie trunk 51 ... Talkie device 60 ... Central control unit (CPU) 70 ... Main storage device (CPU) 71 ... Split day/night mode setting memory area 72.
... Night transfer destination split setting memory area 80 ... Input/output control device 90 ... Console patent applicant NEC Co., Ltd. agent Patent attorney Hisashi Inoro 21 Figure 80 t+ tt 2nd figure 3rd figure

Claims (1)

[Claims] A reception desk group day/night mode setting memory area for storing the day/night mode of the reception desk group, and a night transfer destination reception desk group setting for storing the number of the transfer destination reception desk group when the reception desk group is in the night mode. a main storage device having a memory area; and a main storage device having a memory area; and a main memory device for transferring an incoming call to the night transfer destination reception desk group by referring to the contents of the night transfer destination reception desk group setting memory area when the reception desk group is in the night mode. 1. A night service control system for a group of reception desks, characterized in that said central processing unit is configured to automatically distribute said incoming calls to said group of reception desks.