JPH02216993A - Uniform distribution system between automatic incoming call stations - Google Patents
Uniform distribution system between automatic incoming call stationsInfo
- Publication number
- JPH02216993A JPH02216993A JP1037463A JP3746389A JPH02216993A JP H02216993 A JPH02216993 A JP H02216993A JP 1037463 A JP1037463 A JP 1037463A JP 3746389 A JP3746389 A JP 3746389A JP H02216993 A JPH02216993 A JP H02216993A
- Authority
- JP
- Japan
- Prior art keywords
- station
- incoming call
- automatic
- distribution
- office line
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000009827 uniform distribution Methods 0.000 title abstract 3
- 238000009826 distribution Methods 0.000 claims abstract description 35
- 238000012544 monitoring process Methods 0.000 claims abstract description 4
- 230000011664 signaling Effects 0.000 claims description 2
- 238000000034 method Methods 0.000 claims 2
- 238000005315 distribution function Methods 0.000 description 2
- 238000012423 maintenance Methods 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
- 230000008054 signal transmission Effects 0.000 description 1
Landscapes
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野〕
本発明は複数の自動構内交換局を備える交換ネットワー
クシステムにおける自動着信呼局間均等分配方式に関す
る。DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic equal distribution system among terminating call stations in a switching network system comprising a plurality of automatic private branch exchanges.
従来、自動着信呼分配機能を有する自動構内交換局にお
ける着信呼均等分配は自局内でだけ可能である。Conventionally, equal distribution of incoming calls in an automatic private branch exchange having an automatic incoming call distribution function is possible only within the own office.
上述した従来の自動着信呼分配機能を有する自動構内交
換局で交換ネットワークを構成し、各局に局線トランク
と自動着信分配用受付台とが分散している場合は、局間
に渡る着信呼均等分配は行えない、また、各局に自動着
信呼分配を制御するための管理情報システムを必要とす
る。If a switching network is configured with automatic private branch exchanges having the above-mentioned automatic incoming call distribution function, and each station has branch line trunks and reception desks for automatic incoming call distribution, the incoming calls will be distributed evenly between the offices. distribution cannot be performed and each station requires a management information system to control automatic incoming call distribution.
本発明の自動着信呼局間均等分配方式は少なくとも２つ
の自動構内交換局を備え、局間信号の送受信に共通線信
号方式を用いる交換ネットワークシステムにおいて、各
局の自動着信分配用受付台及び局線トランクの状態を監
視する手段と、各局の自動着信分配用受付台を同°−グ
ループに組みどの局に所属する自動着信分配用受付台か
を識別する手段と、各局の局線トランクを同一グループ
に組みどの局に所属する局線トランクかを識別する手段
と、局線トランクと自動着信分配用受付台とを接続させ
る手段とを備え、各局に局線トランクと自動着信分配用
受付台とが分散する状態で各局の局線着信呼を各局の自
動着信分配用受付台に均等分配することを集中管理する
構成である。The automatic incoming call equal distribution system among stations of the present invention is a switching network system that includes at least two automatic private branch exchanges and uses a common line signaling system for transmitting and receiving inter-office signals. A means for monitoring the trunk status, a means for arranging the automatic call distribution reception desks of each station into the same group, and a means for identifying which station the reception desk for automatic reception distribution belongs to, and a means for arranging the station line trunks of each station in the same group. means for identifying which station the central office line trunk belongs to, and means for connecting the central office line trunk and the reception desk for automatic incoming call distribution; This configuration centrally manages the distribution of incoming calls from each station to the automatic call distribution reception desks of each station in a distributed manner.
次に、本発明について図面を参照して説明する。 Next, the present invention will be explained with reference to the drawings.
本発明の一実施例を示す第１図を参照すると、初期設定
または保守端末からの局データ設定時に自動構内交換局
Ａにおいて、局Ａの局識別情報と自動着信分配用受付台
１００．１０１の内線番号とこれらの受付台が所属する
受付台グループ番号と局線トランク１３０，１３１のル
ート及びトランク番号とを中央処理装置１２２から制御
回路１２１及びＩ１０インターフェース回路１１３を経
由して管理情報システム１１４に送る。また、自動構内
交換局Ｂにおいては、初期設定または保守端末からの局
データ設定時の局Ｂの局識別情報と自動着信分配用受付
台２００，２０１の内線番号とこれら受付台が所属する
受付台グループ番号と局線トランク２３０．２３１のル
ート及びトランク番号とを主記憶装置２２３に記憶され
ている管理情報システム１１４が接続されている局Ａの
ルート情報から共通線制御装置２３３、デジタルトラン
ク２３２、デジタルトランク１３２、共通線制御装置１
３３、中央処理装置１２２、制御回路１２１及びＩ１０
インターフェース回路１１３を経由して管理情報システ
ム１１４へ送られる。Referring to FIG. 1, which shows an embodiment of the present invention, at the time of initial setting or setting of station data from a maintenance terminal, in the automatic private branch exchange A, the station identification information of the station A and the automatic call distribution reception desk 100. The extension numbers, the reception desk group numbers to which these reception desks belong, and the routes and trunk numbers of the office line trunks 130 and 131 are sent from the central processing unit 122 to the management information system 114 via the control circuit 121 and the I10 interface circuit 113. send. In addition, in automatic private branch exchange B, the station identification information of station B at the time of initial setting or setting of station data from the maintenance terminal, the extension numbers of automatic call distribution reception desks 200 and 201, and the reception desk to which these reception desks belong. The common line control device 233, the digital trunk 232, the route information of the station A to which the management information system 114 is connected, which is stored in the main storage device 223, stores the group number, the route and trunk number of the station line trunks 230 and 231, and the trunk number. Digital trunk 132, common line control device 1
33, central processing unit 122, control circuit 121 and I10
It is sent to the management information system 114 via the interface circuit 113.
さらに、各局の局線トランク１３０，１３１゜２３０．
２３１の着信及び復旧情報と自動着信分配用受付台１０
０，１０１，２００，２０１の交話中、離席及びログオ
ン／オフなどの情報も上記と同様の経路で管理情報シス
テム１１４へ送られる。Furthermore, the office line trunks 130, 131° 230 .
231 incoming call and recovery information and automatic incoming call distribution reception desk 10
Information such as during conversation, leaving, and logon/off of 0, 101, 200, and 201 is also sent to the management information system 114 through the same route as above.
次に、実際に局線トランク２３０に着信すると、管理情
報システム１１４ではこれを検出し、管理情報システム
１１４は予め設定されている着信先である受付台グルー
プ内の自動着信分配用受付台１００，１０１，２００，
２０１の内から受付可能状態で最も空状態になって長い
受付台１００を選択すると、この受付台１００の状態を
着信不可とし、先に受信していた受付台１００の所属局
、内線番号及び呼び出し信号送出情報と局線トランクの
所属局、ルート、トランク番号及び呼び返し音送出情報
とをＩ１０インターフェース回路１１３及び制御回路１
２１を経由して中央処理装置１２２へ送る。これにより
、中央処理装置１２２は局Ｂへのルートであるデジタル
トランク１３２の空チャンネルを選択するとともに、共
通線制御装置１３３、デジタルトランク１３２、デジタ
ルトランク２３２及び共通線制御装置°２３３を経由し
て中央処理装置２２２に局線トランク２３０とデジタル
トランク２３２とを接続させる情報を送る０局Ｂの中央
処理装置２２２は局線トランク２３０とデジタルトラン
ク２３２との間の時分割スイッチ２２０を動作させる。Next, when a call actually arrives at the office line trunk 230, the management information system 114 detects this, and the management information system 114 selects the automatic call distribution reception desk 100 in the reception desk group that is the preset destination of the call, 101,200,
If you select the reception console 100 that is available for reception, has the longest empty status, and has the longest length of time from among the reception consoles 201, the status of this reception console 100 will be changed to unable to receive calls, and the station, extension number, and call number of the reception console 100 that received the reception earlier will be displayed. The signal transmission information, the station to which the central office line trunk belongs, the route, the trunk number, and the callback tone transmission information are transmitted to the I10 interface circuit 113 and the control circuit 1.
21 to the central processing unit 122. As a result, the central processing unit 122 selects an empty channel of the digital trunk 132 that is the route to station B, and also connects the channel via the common line control unit 133, the digital trunk 132, the digital trunk 232, and the common line control unit 233. The central processing unit 222 of station 0 B, which sends information for connecting the office line trunk 230 and the digital trunk 232 to the central processing unit 222, operates the time division switch 220 between the office line trunk 230 and the digital trunk 232.
中央処理装置１２２では、局線トランク２３０が接続さ
れたデジタルトランク２３２に対応するデジタルトラン
ク１３２に対して呼び返し音を送出し、受付台１００に
対して呼び出し信号を送出するとともに、管理情報シス
テム１１４に対して局線トランク２３０と受付台１００
との接続が正常終了した旨の情報を送る。管理情報シス
テム１１４は受付台１００を自動着信分配呼着信中状態
とし、局線トランク２３０を受付台グループに分配状態
として管理する。これにより、ネットワーク内の複数局
に分散した自動着信分配用受付台に着信呼を均等に分配
することが可能となる。なお、自動着信分配用受付台１
００の応答、復旧及び局線トランク２３０の復旧等は同
様に管理情報システム１１４により管理される。The central processing unit 122 sends a call-back tone to the digital trunk 132 corresponding to the digital trunk 232 to which the central office line trunk 230 is connected, sends a call signal to the reception desk 100, and sends a call-back tone to the digital trunk 132 to which the office line trunk 230 is connected. For the central office line trunk 230 and the reception desk 100
Sends information that the connection with the server has been successfully completed. The management information system 114 manages the reception desk 100 in an automatic incoming call distribution call receiving state and the central office line trunk 230 in a distribution state to the reception desk group. This makes it possible to evenly distribute incoming calls to automatic call distribution reception desks distributed among multiple stations within the network. In addition, automatic call distribution reception desk 1
00 response, restoration, restoration of the office line trunk 230, etc. are similarly managed by the management information system 114.
以上説明したように本発明によれば、交換ネットワーク
システムの局間に渡る着信呼均等分配を行うことができ
る。また、この均等分配と全局の運用状態とを一個所で
管理制御でき、管理情報システムの数を削減できる。As described above, according to the present invention, incoming calls can be equally distributed among stations in a switching network system. Moreover, this equal distribution and the operational status of all stations can be managed and controlled from one place, and the number of management information systems can be reduced.
第１図は本発明の一実施例を示す構成図である。
１００．１０１，２００．２０１・・・自動着信分配用
受付台、１１０，１１１，２１０，２１１・・・ライン
回路、１２０．２２０・・・時分割スイッチ、１２１．
２２１・・・制御回路、１２２，２２２・・・中央処理
装置、１３０，１３１，２３０，２３１・・・局線トラ
ンク、１３３，２３３・・・共通線制御装置、１３３・
・・Ｉ１０インターフェース回路、１１４・・・管理情
報システム、１２３，２２３・・・主記憶装置、１３２
．２３２・・・デジタルトランク。FIG. 1 is a block diagram showing an embodiment of the present invention. 100.101, 200.201... Automatic call distribution reception desk, 110, 111, 210, 211... Line circuit, 120.220... Time division switch, 121.
221... Control circuit, 122, 222... Central processing unit, 130, 131, 230, 231... Office line trunk, 133, 233... Common line control device, 133.
... I10 interface circuit, 114 ... Management information system, 123, 223 ... Main storage device, 132
．． 232...Digital trunk.
Claims (1)
受信に共通線信号方式を用いる交換ネットワークシステ
ムにおいて、各局の自動着信分配用受付台及び局線トラ
ンクの状態を監視する手段と、各局の自動着信分配用受
付台を同一グループに組みどの局に所属する自動着信分
配用受付台かを識別する手段と、各局の局線トランクを
同一グループに組みどの局に所属する局線トランクかを
識別する手段と、局線トランクと自動着信分配用受付台
とを接続させる手段とを備え、各局に局線トランクと自
動着信分配用受付台とが分散する状態で各局の局線着信
呼を各局の自動着信分配用受付台に均等分配することを
集中管理することを特徴とする自動着信呼局間均等分配
方式。In a switching network system comprising at least two automatic private branch exchanges and using a common line signaling method for transmitting and receiving inter-office signals, means for monitoring the status of an automatic incoming call distribution reception desk and a central office line trunk at each station; Means for arranging incoming call distribution reception desks in the same group and identifying to which station the automatic incoming call distribution reception desks belong; and for arranging office line trunks of each station in the same group and identifying to which station the office line trunks belong. and a means for connecting the central office line trunk and the reception desk for automatic incoming call distribution. An automatic equal distribution method among incoming call stations characterized by centrally managing the equal distribution of calls to reception desks for incoming call distribution.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP1037463A JPH07105971B2 (en) | 1989-02-16 | 1989-02-16 | Equal distribution method between automatic call receiving stations |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP1037463A JPH07105971B2 (en) | 1989-02-16 | 1989-02-16 | Equal distribution method between automatic call receiving stations |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPH02216993A true JPH02216993A (en) | 1990-08-29 |
| JPH07105971B2 JPH07105971B2 (en) | 1995-11-13 |
Family
ID=12498220
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP1037463A Expired - Lifetime JPH07105971B2 (en) | 1989-02-16 | 1989-02-16 | Equal distribution method between automatic call receiving stations |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH07105971B2 (en) |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS5929421U (en) * | 1982-08-19 | 1984-02-23 | 内山工業株式会社 | Bearing sealing device |
| JPS6193669U (en) * | 1984-11-26 | 1986-06-17 |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS58225762A (en) * | 1982-06-23 | 1983-12-27 | Nec Corp | Special number switching system |
-
1989
- 1989-02-16 JP JP1037463A patent/JPH07105971B2/en not_active Expired - Lifetime
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS5929421U (en) * | 1982-08-19 | 1984-02-23 | 内山工業株式会社 | Bearing sealing device |
| JPS6193669U (en) * | 1984-11-26 | 1986-06-17 |
Also Published As
| Publication number | Publication date |
|---|---|
| JPH07105971B2 (en) | 1995-11-13 |
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