JPH01162063A - System for transferring incoming - Google Patents

Abstract

PURPOSE:To prevent a service from being lowered without damaging the significance of an incoming transferring by sending a message that the incoming transferring is executed to an outgoing subscriber with using an announcement machine and stimulating the attention of the subscriber. CONSTITUTION:When the incoming transferring to a subscriber 3 to use an announcement at a transferring time is requested to a telephone exchange by dialing a determined special number with a subscriber 1, the subscriber number of the subscriber 3, which is a transferring destination, is written to an incoming transferring information table 12 in a data base 7 by a central control device 6 and the type of modes is caused to be an announcement using mode. Then, the flag of the incoming transferring request is caused to set. Next, when a subscriber 2 dials the subscriber number of the subscriber 1, the central control device 6 refers the incoming transferring information table 12, which corresponds to the subscriber number of the subscriber 1, and an announcement machine 5 is connected through an exchange switch 4 to the subscriber 2. After that, a calling is executed based on the subscriber number of the subscriber 3 which is the incoming destination.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to a call transfer system.

[Conventional technology]

In the conventional call transfer system, when a call arrives at a called subscriber, a database related to this subscriber is referenced within the telephone exchange, and if a transfer request is made, the call is automatically transferred to the destination.

[Problem that the invention seeks to solve]

However, in the conventional call transfer system, neither the originating subscriber nor the transfer destination subscriber can recognize that the call has been transferred, and there is a risk that both parties may misunderstand the call as a mistaken call, resulting in a deterioration in service.

[Means for solving problems]

The incoming call transfer method of the present invention includes a first means for notifying the originating subscriber by voice that when an incoming call to a first subscriber is transferred to a second subscriber, and a voice notification by the first means. and second means for registering in advance a desire to subscribe based on a request from the first subscriber.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention, and FIG. 2 is a diagram showing an example of necessary data in the embodiment.

Referring to both figures, when subscriber 1 dials a predetermined special number and requests the telephone exchange to transfer the call to subscriber 3, which uses an announcement when transferring, the central controller 6 dials a predetermined special number. The central controller 6 analyzes the number and recognizes that it is a call transfer request.0 Having recognized the call transfer request, the central control unit 6 calculates the subscriber number of the subscriber 1 using the call translation head table 8 and the call translation table 9 in the database 7. The subscriber number of subscriber 3, which is the forwarding destination, is written in the call forwarding information table 12 in the database 7, which has a one-to-one correspondence with this subscriber number, and the mode type is set to announcement use mode, and the call forwarding is being requested. flag. Next, the central controller 6 detects that the subscriber 2 has dialed the subscriber number of the subscriber 1, and retrieves the service identifier of the subscriber 1 from the incoming translation head table 10 and the incoming translation table 11 in the database 7. refer. When the central controller 6 recognizes that the subscriber 1 is a subscriber who has subscribed to a call diversion service based on this service identifier, the central control unit 6 creates a call diversion information table that has a one-to-one correspondence with the subscriber number of the subscriber 1. 12, when the incoming call transfer requesting flag is set, the mode type is identified. Here, if the announcement use mode is set, the central control device 6 connects the announcement machine 5 to the subscriber 2 who is the caller via the exchange switch 4. After the announcement machine 5 sends a message indicating that the call is being forwarded, the central control unit 6 uses the incoming call translation table 10 and the incoming call translation table 11 to send the call to the subscriber based on the subscriber number of the subscriber 3 to whom the call is being transferred. 3, and a call is made to this storage position. When the central control device 6 detects that the subscriber 3 has responded, it disconnects the announcement machine 5 from the subscriber 2 and establishes a connection between the subscribers 2 and 3. If the mode type in the referenced call forwarding table 12 is the announcement non-use mode, the central control device 6 directly communicates between subscriber 2, the caller, and subscriber 3, the forwarding destination, without using the announcement machine 5. Connecting. Although this example shows a case where the originating subscriber and the transfer destination subscriber are accommodated within the own station, basically the same procedure can be performed even if the originating subscriber and the transfer destination subscriber are both subscribers outside the own station. .

〔Effect of the invention〕

As explained above, according to the present invention, an announcement machine is used to send a message to the originating subscriber to the effect that the call is being forwarded, and to draw the subscriber's attention.
It is possible to prevent the significance of call forwarding from being lost and service deterioration.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing one embodiment of the present invention, and FIG. 2 is a diagram showing an example of necessary data in the same embodiment. 1.2.3...Subscriber, 4...Exchange switch, 5.
... Announcement machine, 6... Central control device,
7... Database, 8... Outgoing translation head table, 9... Outgoing translation table, 10... Incoming translation head table, 11... Incoming translation table, 12...
・Incoming paper 4-way connection

Claims (1)

[Claims] a first means for audibly notifying a calling subscriber that an incoming call to a first subscriber is to be forwarded to a second subscriber; 1
and second means for registering in advance based on a request from a subscriber.