JPS6214261A - Automatic window work processing system - Google Patents

Abstract

PURPOSE:To automatize the most of window work by adopting the constitution corresponding to two levels of window terminal equipment and interlocking terminal equipment for which the authority intervenes suitably and temporarily on the way of mechanized processing. CONSTITUTION:Window terminal equipments AT1-AT5 are connected to a manager terminal equipment AT6 and a store mini-computer MCP through a local area network LAN, and connected to a district center terminal equipment AT7 and a telephone set TE7 by a communicating line EXL. The equipments AT1-AT5 negotiate with customers one to one, execute the window processing to the window work of respective types of the consultation, the notification, etc., which the customers ask. The manager terminal AT6 and the district center terminal AT7, which are interlocking terminal equipments, receive the request from the equipments AT1-AT5, and then, respond the operation of the resident authority and executes the backward processing in the above-mentioned consultation and notification processing.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to an automatic counter business processing system, and particularly to an automatic counter business processing system for counter services such as consultation services and notification services at the counters of financial institutions.

These consultation services include loan consultation, investment consultation 2, etc., and notification services include cards and seals.

Accident report, address, and Maruyu due to loss of passbook 2 etc.

There are general notifications related to changes in etc.

(Prior Art) Conventionally, for each type of counter service, line and counter staff interact with customers on a one-on-one basis. For example, when a notification like the one mentioned above is received, the counter staff will present the customer with a form corresponding to the notification and request that the necessary information be filled in and stamped. Have sex with Ta.

Once the customer fills in the information and affixes his or her seal, the information is checked and checked against the registered seal, and if it is determined that it meets the requirements for acceptance, the customer is sent home, and the necessary computer processing is then carried out. There is.

In this conventional system, each customer has a counter staff, so in order to eliminate this problem, an automatic counter processing system has been developed to mechanize and unmann the counter operations. It's starting to happen. Examples include, for example, touch displays, hard copy printers.

One example is an automatic machine equipped with an auto-dial, a card reader, etc., installed at a counter, and this automatic machine responds to customers.

(Problems to be solved by the invention) In the conventional system that does not allow such unmanned operation, the customer service is handled only by the teller machine, and there is no room for human intervention during the process. Counter operations that can be handled include:
Tomotoe provides consultation on various food deposits and savings, loan consultation, information provision services, and balance inquiries.

These are relatively simple things, such as reporting lost cards and frequent address change notifications in urban life, which are expected to occur frequently as we enter the cashless era, and government officials are required to change the number of cards due to this. In hair service, etc.! (1) It is impossible to automate the checking of financial matters (1) or it requires a very high investment, and (1) it is complex or sophisticated, such as investment consultation on various financial products arranged in a portfolio in the age of pensions. Delicate counter work V? - has the problem that it cannot be supported.

(Means for Solving the Problems) The system of the present invention includes a plurality of teller terminals, each of which is connected to a center computer, and which interacts with customers and performs counter processing for counter operations; at least one interlocking terminal that is connected to a predetermined number of counter terminals and performs back-processing for counter operations in response to operations by an attendant who responds to requests from the counter terminal; and the interlocking terminal and the same. The terminals are connected to the Internet and are fully equipped with communication devices installed between all nine counter terminals.The counter terminals automate the processing of counter operations, and the temporary intervention of staff by utilizing the interlocking terminals and communication devices. It is characterized by the ability to automate even complex counter operations.

(Example) Next, an example of the present invention will be described in detail with reference to the drawings.

The first element is a block diagram of an embodiment of the present invention.

Referring to FIG. 1, this embodiment has five teller terminals AT.
I, AT2, AT3, AT4. And, AT5, administrator terminal AT6, district center terminal AT7,
A sales office minicomputer MCP, a center computer CEP, and seven telephones TE1, T'E2. TB3. T
E4. It is composed of TBS, TE6°, and TE7.

The five teller terminals ATI to A'l'5 are connected to the administrator terminal AT6 and the branch office minicomputer MCP via a local area network LAN=i.
Further, the district center terminal AT7 and the telephone TE7 are connected via a communication line BXL. 7 terminals AT
Telephones TEI to TE7 are attached to each of I to AT7, and telephones TE1 to TE5 and telephone TE6 are connected to each other by an extension line INL.

Each of the counter terminals ATI to ATs interacts with customers one-on-one and performs counter processing for various consultations and notifications offered by customers.

The administrator terminal AT5 and the district center terminal AT7 have equivalent functions, and when a request is made by the counter terminals ATI to AT52), the above consultation is performed in response to the operation of the resident authority. Responsible for all post-processing and notification processing.

The administrator terminal ATS is installed within the same financial institution where the teller terminals ATI to AT5 are installed, and its operation is as follows.
This should be done by a manager or someone familiar with counter operations. Also,
The district center terminal AT7 is a terminal provided for multiple diseases within a predetermined district of the same financial institution, and is operated by a person familiar with counter operations.

Next, referring to FIG. 2, the teller terminal has a 146 inch color CRT touch panel 1. Internal operation panel 2.
Card reader 31 Passbook reader 4. Image form processing unit 5. Floppy disk device 6° Magnetic disk device 7. Speaker 8. Approach sensor 9゜captain adapter 1
0, a LAN adapter 11°, and a control unit 12.

The image form processing unit 5 includes a hopper that stores various unfilled forms, a reading section that reads all images of filled forms, a printer that prints all predetermined items on forms, and a temporary hold unit that holds all forms that are being processed. , a stacker for holding processed forms, etc. Captain adapter 10L
5Funaro terminal ATI~AT5'i district center terminal A
This is for connecting to T7, but instead of the district center, connect to the captain center VC and use the terminal ATI~
It may be used for more than the captain's service available at the ATS.

The administrator terminal AT6 and the district center terminal AT7 (both terminals can collectively be referred to as "all interlocking terminals") have an internal operation panel compared to the configuration of the counter terminals ATI to ATs shown in Figure 2. 2. Image form processing unit 5. The difference is that the captain adapter 6, speaker 8, and proximity sensor 9 are not provided, but a keyboard, a seal inquiry display, and an image scanner are provided.

Now, the related business processing according to this embodiment is roughly as follows. The control unit 12 converses with the customer using the guidance on the color CRT touch panel, grasps the content of the consultation (investment consultation, loan consultation 1, etc.), and provides accurate answers and explanatory guidance etc. on the color CRT touch panel. touch panel 1
In addition to displaying the answer sheet image 1 if necessary,
It is printed out from the form processing unit 5 and handed to the customer through the discharge hole ¥17.

If the guidance on the color CI (T touch panel 1) is insufficient, it is possible to make an appointment with the authority by calling the attached telephone (any of TEI to TE5) K to telephone TE6 or telephone TE7. The administrator terminal ATS or the district center terminal AT7 can also notify various answer terminals to all counter terminals.

Further, the notification business processing according to this embodiment is roughly as follows. The control unit 12 displays a sample entry of the notification form (form) on the color C-T touch panel 1, teaches the customer how to fill it out, and instructs all the customers so that they do not forget to fill it out. When accepting a form, Vr- checks the form by reading the barcode using the image form processing unit. In addition, all entry fields are checked using Image Read to check for omissions.

If there are any omissions, the corresponding bill will be automatically discharged and the entire entry will be completed using the guidance on the color CRT touch panel 1. In this way, all notification forms can be accepted by prompting the customer to confirm the details of the request, and after confirmation, displaying the image of the notification form on all administrator terminals AT6, and paying the administrator's verification fee. Due to the increase in center processing,
The operation of this embodiment will be explained in full detail by giving an example of a business in which a customer is given a reception slip (a blank sheet of paper with the reception items printed) and an address change notification.

In the case of reporting a lost card - First, when a customer approaches the teller terminal, the approach sensor 9 detects the visitor, and the speaker 8 sounds a greeting message. Vs and the business menu are displayed on the color CRT touch panel 1, so the customer can report the loss of 6 cards.
When you touch the part, the card loss report processing program that has already been loaded from the magnetic disk drive 7 into the control unit 12 comes into operation, and the processing proceeds as follows.

The control unit 12 uses the numeric keypad displayed on the color CRT touch panel 1 to insert the passbook or input the account number, and then to enter the number of the lost card as the customer's own card. Perform each operation from the color C and T touch panel IIC. The passbook reader 4 reads the account number from the passbook's magnetic stripe force.

Next, there is guidance for entering the PIN number, and the customer enters it using the display numeric keys, and at the same time as this input operation, the control unit 12 also sends the account number to the LAN adapter 11 and the LAN.
It is sent to the center computer CEP via N=57 to request all inquiries about the password corresponding to the account number and registered in the center computer CEP.

The control unit 12 compares the PIN number obtained as a result of the inquiry with the input PIN number, and when the authenticity of the customer is confirmed, the image form processing unit 5 issues all loss notification forms and records the history. All color records (Displayed on JLT touch panel 1. At this time, the name and account number, etc. found during the inquiry to the Center Combita CEP mentioned above are printed on the loss notification slip issued. This reduces the time and effort required by the customer to fill in the slip, and prevents losses.The customer fills in the loss notification form while looking at the example entries, and after affixing his/her seal, inputs the information from the image form processing unit 5.

The control unit 12 registers the inputted image of the filled-in and stamped loss notification form in the magnetic disk device 7rc, and
The color CRT touch panel displays the IVC request for guests, and the customer visually confirms the details. If the validity of the content is confirmed, the customer will make an input sound to that effect from the color CRT touch panel IIC. As a result, the control unit 12 transfers the lost report to the temporary holding unit of the excited image form processing unit 5,
In addition, the administrator terminal AT6 is connected to the LAN adapter 11.
At the same time, the image of the loss report W and the account number registered in the magnetic disk device 7 of the counter terminal are transferred.

When the authority detects this authentication request, it is located on the internal operation panel 2 of the administrator terminal AT6? Press the key all the way. On the administrator terminal AT6, the image of the loss report sent from the counter terminal () is displayed on the display, and based on the account number, the notification registered in the branch mini computer MCPK is displayed. A seal image is pulled out and displayed on a seal inquiry display. Based on the image of the loss notification form, the authority performs all the requirements checks on the entered contents, and then compares the seal imprinted by the customer on the loss notification form with the seal imprint on the seal inquiry display.

If any deficiencies are found as a result of this verification,
The authority operates the keyboard to activate the control unit 12 of the teller terminal to return the loss report, and also responds to the customer using the attached telephone.

If the verification result is valid, the authority presses the authentication key on the internal operation panel 2, thereby notifying the counter terminal of the authentication, and the counter terminal informs the center computer CEF of the lost card. A center processing request is made in accordance with
The card loss report is transferred from the temporary holding unit 1 of the excited image form processing unit 5 to the stacker and stored therein, and the passbook is returned and a card loss acceptance slip is issued, thereby completing the card loss report business process.

In the case of one address change notification - If the customer selects all "one address change notification", the processing program will function for the address change notification that has already been loaded.I) Vc'f
Then, the process proceeds as follows.

When the customer fully inserts their passbook or card according to the guidance,
The passbook reader 4 or card reader 3 reads the account number, displays a numeric keypad on the color ○R,T touch panel 1, and makes an inquiry to the center computer CEP. When the customer enters the PIN number, the control unit 12 checks the input PIN number against the PIN number obtained by inquiry to the center conveter CEP, and if the authenticity is confirmed, the control unit 12 Old address and name obtained through inquiry,
Based on Maruyu's current registration status, all necessary documents are grasped and an address change notification form and Maruyu change notification form are issued from the full image form processing unit 5, and an example of their entry is displayed on the color CRT touch panel IVc. The form issued at this time has the old address, name, limit of Maruyuu amount, etc. obtained from the above inquiry printed on it.

The customer fills in the new address, etc. on the form while looking at the entry examples, and inputs the information from the image form processing unit 5 using the seal stamping line.

The control unit 12 registers the inputted image of the filled-in and stamped address change notification form or Maruyu change notification form in the all-magnetic display ff7, and also displays the request details on the color CRT touch panel 1, so the customer can visually check the information. Check the contents. If the validity of the content is confirmed, the customer inputs the information using the touch panel 1 in all colors. As a result, the control unit 12 transfers the address change notification form and the Maruyu change notification form to the temporary holding unit, and also transfers the form image and account number to the administrator terminal AT6 via the LAN adapter 11 and requests authentication. do. The processes following this certificate authentication process are the same as those in the card loss report process described above, so the description will be omitted to avoid redundancy.

Above, we have explained in detail the processing of card loss notifications and address change notifications as all cases.

The first effect of this embodiment is that on weekdays, the administrator terminal A
By using the T6 as an interlocking terminal and connecting the counter terminal to the captain via the captain adapter 10, the full captain service can be enjoyed through the counter terminal as well.

Also, in Honji mf11/) the second effect is Captain Service Kondo Keinai VC Ha Captain Adab 10
By connecting the terminals in all areas to the central terminal AT7 through the Internet, it is possible to fully operate on holidays, and even at the counter terminals in smaller stores where there is no authority, consulting by the authority can be received. It's about becoming better.

(Effects of the Invention) According to the present invention, as explained above, a two-level reception structure of a counter terminal and an interlocking terminal where an authority is on standby is fully adopted, and the authority is timely communicated in a mechanized processing process. Most of the complicated or sophisticated counter operations can be reduced to temporary intervention.

[Brief explanation of drawings]

FIG. 1 is a block diagram of one embodiment of the present invention, and the second factor is a detailed block diagram of this embodiment. ATI, AT2, AT3, AT4, AT5...
・Counter terminal, AT6...Administrator terminal, AT7...
・District center terminal, TEI, TE2, TE3,
TE4. TE5. TE5. 'I'E7...Telephone, MCP...
・Sales office mini computer, CEP...Centa computer.

Claims (1)

[Scope of Claims] A plurality of counter terminals, each of which is connected to a center computer and which interacts with customers and performs counter processing for counter operations, each of which is connected to the center computer and a predetermined number of the counter terminals. at least one interlocking terminal that performs back-processing for the counter operations in response to operations by an attendant who responds to requests from the counter terminal; and a communication device installed between the counter terminal and the counter terminal, and the counter terminal automates the processing of the counter operations, and the staff temporarily intervenes by utilizing the interlocking terminal and the communication device. An automatic counter business processing system characterized by automating the processing of the counter business.