JPS6188645A - Automatic call language assist system - Google Patents

Abstract

PURPOSE:To omit a specific signal transmission/reception control for the connection of an attendant board by securing the automatic connection of a specific word detected by a voice recognizer within the prescribed period of time to the attendant board in the early stage of call. CONSTITUTION:When a domestic subscriber 9 dials for an international instantaneous call, an incoming trunk 6 is started. Then a controller 2 connects the trunk 6 to a selection signal receiver 7. The controller 2 analyzes a received selection signal and sends a start signal through a bidirectional trunk 5. At the same time, the controller 2 controls a network 1 to secure a connection between the trunk 5 and a selection signal transmitter 8. When an answer is given from a foreign exchange, a voice recognizer 3 monitors call voices. Then the controller 2 connects an attendant board 4 to a corresponding connection path when a specific word is detected within the fixed period of time.

Description

[Detailed description of the invention] (Technical field to which the invention pertains) The present invention uses a voice recognition device to identify specific words for automatic immediate or semi-automatic incoming and outgoing calls in international calls to automatically connect to a reception desk. This invention relates to an automatic language assistance system for automatic telephone calls.

(Prior Art) For example, if you make an international call from Japan to a foreign country and speak in Japanese, the person answering the phone may not necessarily be able to speak Japanese, and you may not be able to understand the call.

For this reason, a method is adopted in which a request is made to the international exchange operator to connect the designated call from the beginning, causing a decrease in the number of international automatic instant calls and an increase in the number of calls made by the operator.

The same thing happens when an incoming call comes from a foreign country and is an international automatic instant call. In the case of an incoming call from a foreign country, if the domestic called subscriber does not understand the foreign language, the foreign called person listens to the specific words uttered by the domestic called subscriber and identifies the foreign operator. By transmitting a signal and receiving this specific signal on the domestic/international exchange side, it is connected to the exchange board.

(Object of the Invention) The object of the present invention is to eliminate the above-mentioned drawbacks by automatically connecting to a reception desk when a voice recognition device detects a specific word, for example, "TOKYO OPERATOR BRIDDER" at the beginning of an international call. Another object of the present invention is to provide an automatic call language assist system capable of promoting international automatic instant calls and eliminating specific signal transmission/reception control for reception desk reading in incoming international calls.

(Structure of the Invention) In order to achieve the above object, the automatic call language assist method according to the present invention includes a voice recognition device that identifies specific words;
A network for connecting a reception console, an outgoing line, an incoming line, the voice recognition device, and the reception desk, and a network for connecting the outgoing line and the incoming line t'3, the voice recognition device is connected to the outgoing line. It is connected to a connection bus with an incoming call line, and if a specific word is not recognized within a certain period of time, the voice recognition device is disconnected from the connection bus and the call is continued, and if a specific word is not recognized within a certain period of time. and a control device for controlling the voice recognition device to be disconnected from the connection bus and to connect the reception desk to the connection bus,
It is configured to assist the caller to make a call.

According to the above configuration, the caller can easily select the international automatic instant call, and the exchange itself does not need to control the transmission and reception of specific signals for connection to the reception desk for incoming international calls, thereby completely achieving the object of the present invention. .

(Example) Hereinafter, the present invention will be explained in more detail with reference to the drawings.

FIG. 1 is a block diagram of an international exchange for explaining an embodiment of the automatic call language assist system according to the present invention.

In the figure, person A is a domestic line, B is an international line, 9 is a domestic subscriber, and 10 is a foreign subscriber.

The selection signal transmitter or the selection signal receiver 7, 8, the incoming or outgoing trunk 6, the bidirectional trunk 5, the voice recognition device 3, and the reception desk 4 are connected by a network 1, and the control device 2 is connected to the connection. Take control. When the domestic subscriber 9 is making a call, 6 is an incoming trunk, 7 is a selection signal receiver, and 8 is an 8-selection signal transmitter. Also, foreign subscriber 1
In the case of an incoming call from ゜, 6 is an outgoing trunk, 8 is a selection signal receiver, and 7 is a selection signal transmitter.

The case where a domestic subscriber 9 makes an international call will be explained with reference to FIG. When a domestic subscriber 9 makes an international instant dial, the incoming trunk 6 is activated via a domestic exchange (not shown) and a domestic line A. The control device 2 controls the network 1, connects the incoming trunk 6 and the selection signal receiver 7, and causes the selection signal receiver 7 to receive the selection signal sent from the domestic exchange. The control device 6 analyzes the received selection signal, sends an activation signal from the bidirectional trunk 5 to the foreign international exchange, and also controls the network 1 to connect the bidirectional trunk 5 and the selection signal transmitter 8 to the foreign country (not shown). Sends a selection signal to the international exchange. When a response is received from the foreign international exchange, the control device 2 further controls the network 1f to connect the incoming trunk 6 and the two-way trunk 5, connects the voice recognition device 3 to this connection bus, and monitors the voice of the call.

Here, if the network I is a two-wire system, the voices of both the domestic originating subscriber 9 and the foreign terminating subscriber 10 will be monitored. In addition, if the network 1 is a 4-wire system, it is possible to monitor the audio of either the domestic originating subscriber 9 or the foreign terminating subscriber 10, or both, and this should be determined in advance when deciding on the monitoring method. Bye.

If the voice recognition device 3 does not detect a specific word, for example 1 TOKYO OPERATOR BRIDDER, within a certain period of time, for example 30 seconds, the control device 2 determines that there is a problem in continuing the call and sends the voice recognition device from the connecting bus. 3F is disconnected and communication between the outgoing and incoming lines continues. When the voice recognition device 3 detects a specific word within a certain period of time, the control device 2 disconnects the voice recognition device 46 from the connection bus and connects the reception desk 4 to this connection bus. The operator assists the calling/receiving subscriber with the call from the reception desk 4, and if the operator determines that the caller is unable to continue the call, inputs a command to read the call back to the reception desk 4, and the control device f2 disconnects the reception desk from the connecting bus. Continue the call.

If the operator determines that it is not possible to continue the call, the operator returns to reception desk 4.
A call disconnection command is input from the controller 2, and the control device 2 disconnects the connection bus and the reception joint bus, and performs call termination processing.

Next, the case of an international incoming call will be explained.

When the bidirectional trunk 5 receives an incoming call activation from the foreign international exchange, the control device 2 controls the network 1, connects the bidirectional trunk 5 and the selection signal receiver 8, and transmits the selection signal sent from the foreign international exchange to the selection signal receiver. Received by 8. The control device 2 analyzes the received selection signal, sends an activation signal from the outgoing trunk 6 to the domestic exchange, controls the network 1, connects the outgoing trunk 6 and the selection signal transmitter 7, and connects the outgoing trunk 6 to the domestic exchange. Sends a selection signal to.

When there is a response from the domestic exchange, the control device 2 controls the network 1f, connects the bidirectional trunk 5 and the outgoing trunk 6, connects the voice recognition device 3 to this connection bus, and starts monitoring the voice of the call.

The following exchange process is the same as for international calls.

It is clear that the foreign exchange is capable of processing incoming calls, whether they are automatic instant calls or attendant calls from foreign subscribers.

Furthermore, although the above embodiments have been explained as international calls, it is clear that the present invention can also be applied to domestic calls.

(Effects of the Invention) As explained above in detail, the present invention automatically connects to the reception desk when a voice recognition device detects a specific word within a predetermined time at the beginning of an incoming international call. For this connection, the conventional method is that the receiving subscriber utters a specific word, the foreign agent who hears this sends a specific signal, and the domestic international exchange receives the specific signal and connects to the reception desk. Since this system does not use the system, it is possible to eliminate the specific signal transmission/reception control for connection to the reception desk for incoming calls from international handlers, and it also has the effect of promoting international automatic instant calls and reducing the total number of calls from handlers8.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an international exchange illustrating an embodiment of the automatic call language assist system according to the present invention. 1... Network 2... Control device 3... Voice recognition device 4... Reception desk 5... Bidirectional trunk

Claims (1)

[Claims] a voice recognition device that identifies a specific word, a reception desk, an outgoing line, an incoming line, a network for connecting the voice recognition device and the reception desk, and a network for connecting the outgoing line and the incoming line; A voice recognition device is connected to the connection bus between the outgoing line and the incoming line, and if a specific word is not recognized within a certain period of time, the voice recognition device is disconnected from the connection bus and the call is continued. and a control device that disconnects the voice recognition device from the connection bus and connects the reception desk to the connection bus when a specific word is recognized during the communication, and assists the caller to make a call. An automatic call language assist system for international exchanges, which is characterized by: