JPS61168074A - Restaurant managing system - Google Patents

Abstract

PURPOSE:To improve the transmitting method of an ordered content from a dining room attendant to a cooking room attendant so as to reduce the waiting time of a customer, by constituting an order input, delivery of an ordered dish, and accounting process as a system. CONSTITUTION:When order data are inputted from an ordering terminal 2, a central operation processor 1 classifies the data on the basis of ordered item fields and displays the classified data through a cooking room terminal 3. Attendants of a cooking room put ordered dishes on a counter and, at the same time, input a delivery completion signal through an input device 32 when the ordered dishes are ready. Attendants in a dining room go to the counter and input completion confirming data and, at the same time, bring the ordered dishes to the customer who ordered the dishes together with a slip outputted from a printer 43. The accounting amount is displayed through the display device 51 of an accounting terminal 5 and the receipt for the dished is issued by means of a printer 53.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a restaurant management system suitable for managing the processing of ordered items in restaurants such as cafeterias, restaurants, and coffee shops.

(Prior Art) Generally, in a restaurant such as a cafeteria, restaurant, or coffee shop, a customer places an order with a customer service employee, and upon receiving the order, the customer service employee transmits the order details to a kitchen employee, and [Employees prepare and prepare the ordered items], the customer service employee carries the ordered items to the customer's seat along with the slip, and after eating and drinking, the customer pays the billed amount written on the slip to the accounting employee. things are being done.

(Problems to be solved by the invention) However, in such conventional restaurants, customer service employees:
In order to convey orders from customers to kitchen employees and to transport ordered items from the kitchen to the customer seats, customers must frequently travel back and forth between the customer seats and the kitchen. On the other hand, customers must wait until their order details are communicated to the kitchen staff. Furthermore, the series of processing operations from customer orders to payment of billed amounts is largely dependent on human labor and is prone to errors.

The present invention has been made in view of the above points, and its purpose is to improve the method of transmitting order details from customer service employees to kitchen employees, thereby shortening the customer's time, and at the same time, improving the method of communicating order details to kitchen employees. The purpose is to reduce errors caused by work.

(Means for Solving the Problems) The present invention, which solves the problems described above, includes a central processing unit, an order terminal device for inputting order data to the central processing unit, and a system for inputting order data to the central processing unit. a kitchen terminal which is arranged in a predetermined kitchen according to the order item field and has a display means for selectively displaying the ordered order data for each order item field and an input means for inputting order item delivery data into the central processing unit; a serving terminal device having a display means for displaying the stocking status of ordered items according to the stocking data inputted to the central processing unit, and an input means for inputting stocking completion confirmation data to the central processing unit; It is characterized by including.

(Example) Embodiments of the present invention will be described in detail below with reference to the drawings.

The figure is a block diagram showing one embodiment of the present invention.

In the figure, 1 is a central processing unit ii, and the central processing unit 1 includes an order terminal device 2. Kitchen terminal device 3.
Serving terminal device 14. An accounting terminal device 5 etc. is connected.

The order terminal device 2 is operated by a customer service employee who receives a customer's order, and is a portable device configured to transmit ultrasonic waves, infrared rays, radio waves, etc. to the central processing unit 1 via Wi-Fi A7 wireless. or the central processing unit 11 via a cable.
Use a fixed type connected to. The order terminal @2
The order data includes the order item, order quantity, seat number, order recipient number, etc., and these order data are stored in the memory area of the central processing unit i1.

The kitchen terminal device 13 not only transmits the details of the customer's order to the kitchen staff, but also prepares and prepares the ordered items! An employee in the I-store inputs stock data into the central processing unit 1. The kitchen terminal device 3 includes a display device 131 such as a CRT, liquid crystal, or LED that selectively displays ordered items, number of layers, etc. by order item field from among the order data stored in the memory area of the central processing unit 11. And an input bag for inputting the order data such as the start signal of the ordered product, the completion signal of 1 product, and the number of the kitchen employee in charge to the central processing unit W11! 32
The kitchens are arranged in designated kitchens according to the field of ordered items.

The serving terminal device 4 not only transmits the status of order items being put out to the customer service employee, but also allows the customer service employee who serves the ordered items to the customer seats to input the order completion confirmation data into the central processing unit M1. The serving terminal device 14 selects the order item, order quantity, customer seat number, and order taker related to the product delivery data input from the kitchen terminal device @3 from among the order data stored in the memory area of the central processing unit 1. A display device 41 such as a CRT, liquid crystal, or LED that displays numbers, etc. together with product data.
It also has an input device 42 for inputting order completion confirmation data such as an order completion confirmation signal and a caterer's number to the central processing unit 1.

Of the catering terminal device 4, a display device 41 is used to display the customer service employee's I
It is desirable that the input devices 42 and display device i41 be placed together in predetermined kitchens, together with the display device i41, so that the input devices 42 and 42 are arranged centrally at the IJlJl location and also in predetermined kitchens for each order item category. In addition, the serving terminal device ff4 includes 1
A printer 43 may be provided that issues a billing slip, an out-of-stock confirmation slip, or the like regarding one order at the time when the final out-of-stock completion confirmation signal for that order is input.

The accounting terminal device 15 verifies the amount paid by the customer and the amount paid for the completed order, and issues a receipt. The accounting terminal device 5 includes a central processing unit Si 1
Order items related to the customer's order from among the order data stored in the memory area of.

Order quantity 1C Displaying seat number, billing (receipt) amount, etc.
A display device 51 such as an RT, liquid crystal, or LED, an input device 52 that inputs accounting business data such as a reference number, a receipt confirmation signal, and an accounting employee number to the central processing unit 1; Printer 53 that issues the book
It is located at the front.

The operation of the system configured in this way will be explained.

When a customer service employee receives an order from a customer, the customer service employee uses the order terminal WI
2 to input the order data into the central processing bag W11. The central processing unit 1 sorts these order data by order item field (for example, Japanese food, Western food, Chinese food, drinks, confectionery,
alcohol, etc.) and selectively displays it on the display device 31 of the kitchen terminal W13 located in the corresponding kitchen. The kitchen employee confirms the contents of the order from the display contents of the display device 31, and inputs the order start signal and the employee number in charge from the input wave W132. As a result, the display device 3
1 will also indicate that the order has started to be shipped. In addition, the central processing aai is the kitchen terminal equipment W! 3
When a product start signal is input from the input device 32, the corresponding order data is displayed on a predetermined display device fl of the serving terminal device 4.
141, the product is displayed in a state in which the product is put out (for example, highlighted). As a result, the customer service employees waiting in the customer service employee waiting area and the customer service employees in front of the kitchen can grasp the status of order items being put out. When the kitchen employee completes putting out the items, he/she puts the ordered item on the counter and inputs the item on the input device 1f.
A product removal completion signal is input from f32. As a result, the kitchen terminal device 3 and the serving terminal l! Predetermined display device 3 of
1. The display of the corresponding order data displayed at 41 changes to a display that the item has been put out (for example, a blinking display). The customer service employee goes to the counter in the designated kitchen according to the indication that the product is complete, checks the order data against the ordered product, and
A signal for confirming the completion of dispensing of ordered items and confirmation data of dispensing, such as a server number, are inputted from the input device 42, and the ordered items are served at predetermined seats according to the display on the display ff41. At this time, if the ordered item corresponds to the last item to be delivered for one order, the central processing unit 1 identifies this when the item delivery completion confirmation signal is input, and sends the item from the printer 43 to the final product. Order details for each order 1 total amount,
It is also possible to issue billing slips, stock confirmation slips, etc. on which reference numbers and the like are printed. In this case, these slips are delivered to predetermined seats along with the final ordered items. In addition, the order data displayed on the kitchen terminal W13 and the display device 31.
It is erased by inputting an unloading completion confirmation signal from . Further, if there is an additional order, the additional order processing is performed in the central processing bag M1 using, for example, the audience seat number as an index.

After the customer has finished eating and drinking, the customer pays the required amount according to the slip delivered when the meal is served. The accounting employee operates the entry device 52 of the accounting terminal device l15 in accordance with the slip presented by the customer, and inputs the reference number, accounting employee number, etc. into the central processing unit 1. As a result, the display device I! 51 displays order data, total amount, etc. related to the slip. The accounting employee checks the received amount and the total amount displayed on the display device 51, and if they match, inputs a receipt confirmation signal from the input wave @52. As a result, the printer 53
Issue a receipt related to the reference number.

According to such a configuration, a customer service employee receives a customer's order and operates the order terminal device, thereby accurately and quickly transmitting the order details to the kitchen employee of a predetermined kitchen for each order item field. Customer service employees - order delivery. For,,
, , , 8.8 can both shorten the customer's time. Additionally, the contents of the order and the status of the ordered items can be checked as needed, and errors associated with conventional manual work can be reduced.

In the above-mentioned embodiment, an example was shown in which everything from ordering manpower to accounting processing is configured as a system, but it is also possible to configure everything from ordering manpower to hanging processing as a system.

Further, if necessary, the order terminal device may be provided with a printer for printing out the order details, and the order confirmation slip may be issued to the customer when the order is placed.

Furthermore, the planned quantity for each order item field is set in advance in the memory area of the central processing unit, and the quantity that can be delivered is output and displayed on the order terminal device, kitchen terminal device, serving terminal device, etc. as necessary. You can do it like this.

It is also possible to process daily reports, weekly reports, monthly reports, etc. based on the order data stored in the memory area of the central processing unit.

Further, business management can be performed by inputting various management data necessary for restaurant management into the central processing IAM.

(Effects of the Invention) As explained above, according to the present invention, it is possible to improve the method of transmitting order details from customer service employees to kitchen employees, thereby shortening customer waiting time, and This system is effective as a management system for various restaurants, as it can reduce errors caused by manual work.

[Brief explanation of the drawing]

The figure is a block diagram showing one embodiment of the present invention. 1...Central processing unit

Claims (1)

[Claims] a central processing unit; an order terminal device for inputting order data into the central processing unit; display means for selectively displaying the order data input to the central processing unit by order item field; and the central processing unit. A kitchen terminal device that has an input means for inputting data for putting out ordered items into the device and is placed in a predetermined kitchen for each order item field, and putting out ordered items according to the putting out data input to these central processing units. A restaurant management system comprising a display means for displaying the status and a serving terminal device having an input means for inputting completion confirmation data to the central processing unit.