JPS59223052A - Attendant board control system - Google Patents

Abstract

PURPOSE:To simplify an operation, and also to confirm easily an answer to the operation by connecting an attendant board which has executed a call, to a voice recognizing device of an operator's voice, and also executing a display which is capable of confirming the voice recognition. CONSTITUTION:By inserting an operator's recognition card 12 and operating a key, a central control device 16 connects a voice recognizing device 15 and an attendant board 11. An operator's code of the card 12 and a key code are transferred to a receiving 151. When a voice registration is designated, the operator's code is sent to a selecting part 155 and an area A corresponding to the operator is selected. Subsequently, a comparing and recognizing part 153 sends out a transmitting instruction of s voice to be registered, to a display plate 114 from a transmitter and receiver through a transmitting part 154. The receiving part 151 converts an operator's voice to a parameter information, and this information is stored in the area A together with a registration instructing information from the comparing and recognizing part 153. Subsequently, when the recognizing part 153 re-recognizes coincidence of the stored information and the received voice, the registration instructing information is sent out, the transmitting part 154 converts it to a transmitting signal and sents it out to the attendant board 11, and the operator confirms the reception and the character display. The recognizing device 15 sends out an exchange contorl signal corresponding to a recognized operator's voice, to a control device 16.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention provides a private automatic telephone exchange comprising a central office line relay stand operated by an operator, and a central control unit that performs exchange control operations based on exchange control signals from the central line relay stand. This invention relates to a central office line relay stand control system.

In the conventional central office line relay stand control system, the operator sends switching control signals to the central control unit by operating the telephone keys, buttons, and dials on the central office line relay stand, and confirmation of the telephone keys, buttons, and dials is performed using lamps and small It just depends on the scale text (・.

In recent years, computers, voice recognition devices, voice response devices, etc. have been connected to private automatic telephone exchanges, and services have become more diverse. When you operate the dial,
A voice number guidance system is connected, allowing information to be exchanged by voice. Recently, there has been a desire to enable various services, including connection operations, only by voice, without the need for dialing operations by an operator or a central office line relay stand.

As described above, the conventional central office line relay stand control system requires dial operations in addition to telephone keys and buttons, which causes problems such as frequent operations and insufficient recognition of responses to operations. there were.

The purpose of the present invention is to solve the above-mentioned problems by connecting the caller to a voice recognition device that receives the caller's voice, and by providing a display means that allows confirmation of back door recognition.
It is an object of the present invention to provide a central office line relay stand control system that provides simple operation and improved confirmation means.

The basic configuration of the central office line relay board control system according to the present invention is a central control unit that performs switching control operations based on switching control signals from the central office relay board, which is operated by an operator. In the operator switching control system of automatic telephone exchanges (
- A voice recognition device comprising: an information registration unit that registers the voice of the user as voice pattern information; and a comparison puzzle unit that compares and recognizes the voice received during connection with the registered voice pattern information. is connected to the station line interpolation stand, and when the voice recognition device recognizes the operator's voice, it sends an exchange control signal corresponding to the voice to the central control unit to perform exchange control operation. shall be.

Another Irf feature of the present invention is that the information registration unit stores a first memory for storing the number of voice pattern information corresponding to each of the operator codes assigned to the operator, and the operator code. memory selection means for identifying one of the operator codes and extracting and registering voice pattern information corresponding to the operator code from the first memory; further comprising a reading means for reading a former Me handler code from the card, the memory selection means receiving and identifying one Ijashogo from the reading means; a second memory for registering one piece of voice pattern information corresponding to each of the operator codes, and a second memory for storing a plurality of pieces of voice pattern information, and a second memory for registering one piece of voice pattern information corresponding to each of the operator codes; at least one information registration device having memory selection means for retrieving voice pattern information corresponding to the operator code of the lever from the first memory is connected to the plurality of voice recognition devices via the connection means; The line relay stand has a reading means for reading the operator code from the specific speaker recognition card, and the information registration device receives one operator code from the reading means, identifies and extracts one voice pattern information. The information is sent to the information registration section for registration, and a display means is provided for displaying the output of the voice pattern information registered in the central office line relay stand or voice response device.

Next, the present invention will be described by way of examples with reference to the drawings.

FIG. 1 is a functional diagram showing an embodiment of the station line relay stand control system of the present invention. In FIG. 1, the office line relay stand 11 includes a telephone circuit 112 that connects to a handset 111; an electric lock button board 113 that sets various functions and dials; a display board 114 that includes a lamp, a liquid crystal display, etc.; and a card. A reading circuit 115 for reading the operator code from 12 and 16116 at the input/output port of the I11] signal, and relay stand control section j section 13.
It is connected to the switch 14 via. Card 12 is a specific speaker recognition card having one handler's name. The speech recognition device 15 includes a receiving section 151. which receives speech from the handset 111 and converts it into speech pattern information. Information registration unit 152 that registers t-voice pattern information for each operator. Comparison recognition unit 153 that compares and recognizes the received voice with registered voice pattern information
．． and (d) includes a transmitter 154 that transmits the recognized information via the switch 14 to the handset 111 in the form of voice and to the display board 114 in the form of an information signal. The information registration unit 152 identifies the handler from the received information, and includes a memory selection unit 155 that can select a memory insertion corresponding to the handler, and a memory 1 that stores information.
It has 56. The central control device 16 is connected to the relay line (intermediate line switch 14 via the Xi section 13) and the voice recognition device 15, and sends and receives control signals to execute exchange control operations.

The functional operation of the configuration shown in FIG. 1 will be explained using FIG. 1 together with the flowchart shown in FIG.

First, when the operator arrives at the office line relay stand 11, inserts his/her recognition card 12, and operates the power (operation step ■), a control signal is transmitted from the telephone key lead board 113 to the relay stand control unit 13.
The voice recognition device 15 is connected to the office line relay stand 11 via the switch 14 under the control of the central control device 16 (operation step ①). When the recognition card 12 is not inserted, the voice recognition device 15 is not connected and the conventional exchange control operation by operating the electric key lead plate 113 is performed. By the connection in operation step (2), the operator code read by the reading circuit 115 from the inserted recognition card 12 and the telephone key code of the operated telephone key are transferred from the office line relay stand 11 to the reception unit 151 of the voice recognition device 15 (operation Step ■) is done. When voice registration is specified using the operating key, the operator code is sent to the memory selection section 155 and stored in memory 1.
56 corresponding to the operator code (for example, A) is selected, and then, upon notification of completion of memory area selection, the comparison recognition unit 15
3 sends a voice transmission instruction to be registered to the transmitter 154 as registration instruction information and registration preparation completion information;
4 sends the sent information to the handset 111 as a voice and also sends it as a display signal to the display board 114 (operation step ■)
do. When the operator sends the voice instructed to be registered from the handset 111 (operation step ■), the receiving unit 151 converts this voice into parameter information (operation step ■), and this parameter information is transmitted from the comparison recognition unit 153. It is stored in the memory area A by the memory selection unit 155 together with the registered registration instruction information (operation step ①).

Next (), the comparison recognition unit 153 reads out the stored information via the memory selection unit 155 (operation step ■), and when it reconfirms the match with the received voice, sends out the registration instruction information (
Operation step ■). Transmitting unit that received the registration instruction】5
4 converts the instruction information into a transmission signal, and connects the station to the 4' relay station 1.
1 (operation step [phase]), and the operator confirms that the call is received and the character display is confirmed by the station line relay board] 1 (operation step 0).
)do. Restoration (operation step @) c) By operating the electric key.

Next, the operation procedure of the voice recognition device for normal exchange control operation will be explained. The telephone key operation to start the operation is the same as the above explanation, and the operator code and the operation telephone key code are received by the receiving unit 151.
In operation step (2) received at , if the registered telephone key is not being operated, the operator code is sent together with the electric key code to the memory selection section 155, and the memory selection section 155 stores it in the operator code corresponding area A of the memory 156. The voice pattern information is selected and preparations are made for comparison and verification, and upon completion of this preparation, a voice reception ready signal is sent to the central office line relay board 11 by a signal that can be displayed in voice and text in the same manner as in the above-mentioned operation step ①. (operation step [phase]). When the operator transmits a voice upon receiving this signal (operation step o),
The receiving unit 151 receives the audio and converts it into audio parameter information, and the comparison recognition unit 153 that receives this parameter information compares it with the memory of the memory selection unit 155 prepared in the operation step [phase] to recognize the same information. , and sends the recognized information to the transmitter 154 (operation step O). The transmitter 154 that has received the recognition information converts this information into a transmission signal and sends it to the office line relay stand 11 (operation step (c)). When the information received by the station line relay stand 11 through voice reception and character display is transferred by the relay stand control unit 13 to the central control unit 16 as a control signal, the central control unit is controlled by this control signal transferred as the operator voice output. 16 executes an exchange control operation (operation step ■).

Next, another embodiment of the present invention is shown and described in FIG. 3. Figure 3 shows that the operating rate of the station line relay board 11 is high, and the voice recognition device 1
5 is a functional block diagram showing an example of a configuration in which the number of relay boards 11 is approximately equal to the number of central office line relay boards 11, and direct connection is inappropriate. In Fig. 3, the same component as shown in Fig. 1 is given the same ministry name and the explanation is omitted. Since they are connected one-to-one via the stand 11 and the relay stand control unit 33, it is only necessary to change the connection stand control unit in Fig. 1.In this embodiment, all control functions are input by voice. Compared to the example shown in FIG. 1, the operation is simpler and both hands can be used for operations other than exchange control operations.

FIG. 4 shows a functional program illustrating yet another embodiment of the present invention.
This is a diagram. In FIG. 4, the same components as shown in FIG. 1 are given the same numbers and their explanations are omitted. is divided, and one information registration device 454 is connected to a plurality of speech recognition devices 451 by a connecting device 453.The speech recognition device 451 is connected to the receiving section 151.
．． Comparison recognition unit 153. Transmission section 154 and information registration section 45
2, when the information registration unit 452 is connected to the central office line relay board 11, one voice parameter information corresponding to the operator code of the recognition card 12 is registered and used for voice recognition operation. The information registration device 454 has a memory selection section 155 and a memory 156, and when one voice parameter information registered in the memory selection section 155 is taken out from the memory 156, it is immediately sent to the voice recognition device 451 via the connection device 453. The information is transferred to the information registration section 452. The speech recognition device 451 and the information registration device 454 include an interface circuit with a connection device 453. When the operator inserts the recognition card into the central line relay stand and operates the voice recognition request, switch 14
The office line relay board is connected to one voice recognition device 451 and an information registration unit [:454], and the voice pattern information according to the operator code of the recognition card is sent to the TII information registration unit 452.
When the information registration device 454 is registered in the voice recognition device 451, the information registration device 454 is released from this connection and ready for connection from another voice recognition device [451].

Other than the above-mentioned explanation J of the operation procedure of this embodiment, the explanation of FIG. 2 with respect to FIG. 1 can be applied, so the explanation will be omitted.

Configuration V of this embodiment can improve the economical efficiency of the equipment.

Also, Fig. 5 shows 4. in Fig. 4. FIG. 3 is a frame/function block diagram showing an example of a configuration in which a central control device is used as a connecting device. In FIG. 5, other components except for the central control unit 56 are the same as those shown in FIGS. 1 and 4 with the same reference numerals, and their explanations will be omitted. The central control device 56 exchanges audio parameter information, control information, etc. between the voice recognition device 451 and one information registration device 454. When the relay console control unit in this embodiment includes a voice parameter information conversion circuit for the operator's voice, the voice parameter information can be exchanged with the information registration device by the central control device. This eliminates the need for voice recognition equipment and thus increases the ability to use the switch ring for small scale switches.

Furthermore, although this embodiment has been described as a single information registration device, if the scale of exchange is large enough, a plurality of information registration devices can be installed.

As explained above, according to the present invention, a voice recognition device is connected to the Yokonai automatic telephone exchange, and a voice recognition display board is provided on the branch line relay stand, thereby simplifying the operator's exchange control operation and making it possible to control the exchange by writing.・Improve the efficiency of desk work using a typewriter by hand.

[Brief explanation of the drawing]

FIG. 1 is a functional block diagram showing an embodiment of the central office relay control system of the present invention, FIG. 2 is a flowchart showing the main operation sequence of FIG. 1, and FIG. FIG. 4 is a functional block diagram showing a second embodiment of the present invention that is directly connected to the relay console control section. 5 is a functional block diagram showing a fourth embodiment of the present invention in which the information registration device in FIG. 4 is directly connected to a central control device.

Claims (4)

[Claims] (1) An office line relay board for a private automatic telephone exchange, which includes a central line relay board operated by a telephone operator, and a central control unit 1a that performs switch control operations based on switching control signals from the central telephone exchange board. The control method includes an information registration unit that registers the voice of the operator as voice pattern information, and a comparison recognition unit that compares and recognizes the voice received at the time of connection with the registered voice pattern information. A recognition device is connected to the station line relay stand, and when the voice recognition device recognizes the voice of the operator, it sends an exchange control signal corresponding to this voice to the central control device to control exchange. This is a control system for one medium-sized station and a single unit, which is characterized by the ability to perform operations. (2) The information recording section identifies a first memory storing a plurality of pieces of voice pattern information corresponding to each of the operator codes assigned to the operator, and one of the operator codes and processes the information. and a memory selection means for extracting and registering voice pattern information corresponding to the operator code from the first memory, and the central office line relay board has reading means for reading the operator code from the specific speaker recognition card. The office line relay stand control system according to claim 1, wherein said memory selection means receives and identifies one operator code from said reading means. (3) The information registration unit has a second memory that registers one piece of voice pattern information corresponding to each of the operator codes assigned to the operator, and a second memory that stores a plurality of pieces of voice pattern information. At least one information registration device has a plurality of memories, and memory selection means for identifying one received operator code and retrieving voice pattern information corresponding to the operator code from the first memory. The information registration device is connected to a voice recognition device via a connection means, and the central office line relay board has a reading means for reading the operator code from the specific speaker recognition card, and the information registration device is connected to one operator from the reading means. 2. The office line relay stand control system according to claim 1, wherein one piece of voice pattern information that has been identified and retrieved by receiving the code is sent to the information registration section for registration. (4) Claim (1) characterized in that the central office line relay unit includes display means for displaying the output of voice pattern information registered in a voice recognition device. The station line relay stand control method described in paragraphs (2) and (3).