JPH11318680A - Ordering system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an ordering system by which a customer can easily give an order without directly concerning with a clerk on a shop side and to automatize the payment. SOLUTION: When an order side inputs an ordering data by using an articles input means 9, the ordering data is transmitted to a display/confirmation means 10 on a receiving side, and a payment means 8. When the receiver side prepares or provides the ordered articles on the basis of the ordering data displayed in order on the display confirming means 10, and inputs a finish signal corresponding to the ordering data, the information on the actual amount or the like is transmitted to the articles input means 9, and the peripheral data relative to the ordering data including at least the actual amount is accumulated in the payment means 8.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order system in which a customer can directly place an order with a maker without going through a service clerk, for example, in a restaurant or the like, and on-line accounting processing.

[0002]

2. Description of the Related Art Conventionally, for example, in a restaurant such as a sushi restaurant, there are many traditional shop types in which a sushi chef and a customer exchange orders while facing a counter.
Other than the sushi restaurant, there is of course a store structure where you can eat and drink on the counter.However, many stores have a customer table, and in this case, the customer table etc. usually takes an order at the customer table It has become.

[0003] In any case, the customer orders the desired item directly from a cook such as a sushi chef or a customer service clerk,
The store provides the ordered goods to the customer, fills in the unit price and the number on the slip and sends it to the accounting office or directly passes it to the customer, and the customer who finishes the meal is based on the slip at the accounting office In many cases, the payment amount is paid.

[0004]

However, in the above-described ordering method and accounting processing, it is essential for the customer to be involved with the cook and the customer service staff at the store.

[0005] However, in recent years, there is a situation in which, especially for young people, it is preferable to avoid having to be involved with cooks and waitresses at the store side, and to eat casually at a completely own pace.

[0006] However, aside from an automatic vending machine, in particular, when there are many types of cooked products, there is a form in which a desired product can be ordered without direct involvement with a store staff. Not established.

An object of the present invention is to provide an order system that can solve the above-mentioned problems.

[0008]

According to the first aspect of the present invention, when an orderer inputs order data using an item input means, the order data is displayed and confirmed on the receiver side. Means, and the receiver side prepares or provides an order according to the order data displayed in the display / confirmation means in a sequence on the display / confirmation means, and then inputs a response end signal for the order data, Information such as the generated amount is transferred to the item input means, and the accounting means stores peripheral data relating to order data including at least the generated amount. Therefore, the customer on the ordering side can always order the product according to his / her preference at any time, and the shop on the receiving side can immediately confirm the order. Moreover, since the amount generated by the order and the settlement amount at the time of accounting can be automatically tabulated and displayed on the customer side, the customer can pay with confidence. In addition, the store can perform the accounting process accurately and quickly.

According to the present invention, when the receiver inputs a response end signal to the order data, the item input means notifies the orderer that the order has been prepared or provided. I decided that. Therefore, the ordering side can know that the ordered product will be delivered soon, and can confirm whether the ordered product is correct.

In the present invention, the ordered item is a cooked item. Therefore, if the present invention is adopted in a restaurant, a customer can eat a desired cooking without directly relating to a customer service clerk or the like, which matches the lifestyle of young people in recent years.

According to the present invention, the item input means and the display / confirmation means include a touch panel, and at least the touch panel on the order side is covered with a removable antibacterial sheet. did. Therefore, the input can be performed by a simple operation while watching the screen, and the operation is sanitary.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION In an order system according to the present invention, when an orderer inputs order data using an item input means, the order data is transferred to a display / confirmation means and a check means on the receiver side, and the receiver side receives the order data. After an order is prepared or provided in accordance with the order data displayed in the display / confirmation means in an ordered manner, when a response end signal corresponding to the order data is input, information such as the generated amount is input to the item input means. In addition to the transfer, peripheral data relating to order data including at least the generated amount is accumulated in the accounting means.

When the receiver inputs a response end signal to the order data, the item input means can notify the orderer that the order has been prepared or provided.

Such an order system can be used in various stores, for example, from a rental video shop to a restaurant such as a sushi restaurant. However, if the order system is used in a restaurant, it has a great effect of attracting customers as a new type of store which has not existed before. Can be expected.

For example, when adopted in a sushi restaurant or the like, the following configuration can be adopted.

That is, on the counter, a partition for separating the kitchen side where the sushi chef is located from the customer side is provided, and a plurality of communication ports for connecting the kitchen side and the customer side are provided at a predetermined interval in the partition section. A turntable for horizontally rotating and transporting cooked food and the like between the kitchen side and the customer side is detachably provided in the communication port, and further, the customer of the partition section On the kitchen side, display / confirmation means corresponding to the item input means are arranged, and these and the accounting means are connected online via a central processing unit. is there.

[0017] With this configuration, the customer on the ordering side can always order an ordered item such as a material according to his preference at any time, and the store side as the recipient can immediately confirm the order and cook. Order can be provided to the customer via a turntable. In addition, since the generated amount according to the order and the settlement amount at the time of accounting are automatically totaled and displayed on the customer side, the customer can pay with confidence while watching the displayed amount. In addition, the store can perform the accounting process accurately.

It is preferable that the item input means and the display / confirmation means have a touch panel, and at least the touch panel on the ordering side is covered with a replaceable antibacterial sheet.

That is, it is a simple operation for the customer to directly touch and input the display portion of the target product while looking at the menu displayed on the screen, and is sanitary. It is suitable.

Also, the touch panel can display numbers and symbols assigned to each menu, and if the orderer can press this number or the like to place an order, the number of menus can be increased. You can respond on one screen.

[0021]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be specifically described based on embodiments shown in the accompanying drawings.

FIGS. 1 to 3 show a sushi shop A employing the order system according to the present embodiment. The sushi shop A is a simple one having an L-shaped counter 1 installed at a corner of a station or the like. It is in store. FIG. 4 shows a specific configuration of the counter 1 in the present embodiment.

The counter 1 is provided with a flat top plate 12 having a predetermined width on a frame 11 formed at a predetermined height.
The partition 2 is arranged on the top plate 12.

The partition part 2 is composed of a base 21 having a width smaller than that of the top plate 12 and a partition wall 22 erected at a predetermined height on the base 21. The interior space is divided into a customer space 3 and a kitchen section 4.

On the customer space 3 side, a plurality of customer seats 5 each having a customer chair 50 are arranged side by side, while on the kitchen unit 4 side, a refrigerator / fridge 41 is stored under the counter 1, A cooking table 42 is provided on the refrigerator / refrigerator 41, and an automatic rice cooker 43, a vinegar combination device 44, and a hand grip 45 are laid out efficiently.

In FIGS. 1 to 4, reference numeral 13 denotes a prepaid card issuing machine installed at one end of the counter 1, 14 denotes a kitchen entrance provided at the other end of the counter body 1, and 15 denotes a partition wall 22. Material storage case placed on top of
The sushi material stored inside, 16 is a tea maker.

Here, a specific configuration of the counter 1 in the present embodiment will be described. As shown in FIG. 4, an optical seating sensor S is also provided on the end surface of the top plate 12 so as to face the guest chair 50. The presence / absence of a customer in the customer seat 5 can be detected.

A communication port 6 for communicating between the customer seat 5 and the kitchen section 4 is provided on the partition wall 22 of the counter 1.
The turntable 7 is disposed on the base 21 so as to be rotatable in the horizontal direction so as to be positioned inside the base 21 so that cooked items such as sushi a can be rotatably transported between the customer seat 5 and the kitchen section 4. Reference numeral 60 denotes a rope curtain provided at the communication port 6, and reference numeral 61 denotes a disposable sheet laid as a place mat from under the turntable 7 to the base 21. In this embodiment, the sheet 61 is formed of Japanese paper and has a beautiful appearance. And improve the cleanliness. Each of the vacant seats 5 of the counter 1 has a towel, chopsticks,
It is a good idea to set a dish, cup, etc.

The turntable 7 is detachable so that cleaning and maintenance can be easily performed, and a replaceable disk-shaped sheet is placed on the turntable 7 to improve hygiene. I have.

Further, in order to allow the cook to easily confirm from the inside of the kitchen section 4 whether the sushi a or the like is still placed on the turntable 7 or received by the customer, A confirmation sensor (not shown) for detecting the presence or absence of sushi a or the like on the turntable 7 may be provided.
In addition, as a confirmation sensor, a sensor capable of non-contact sensing, such as an optical sensor, is preferable for hygiene reasons. Alternatively, a camera or the like may be used.

Further, on the customer side of the partition wall 22 and near the communication port 6, a customer side touch panel 9 is provided as an item input means so as to be located in front of the customer seat 5, and the customer can select his / her favorite touch panel. Orders can be entered by directly touching items while looking at the screen.

In this embodiment, the customer touch panel 9
Is assigned a number or symbol for each menu (eg, for each type of sushi a), and the number or the like is touched. Therefore, even if there are many items, the touch panel 9 may be compact, and there is no need to switch the screens, and a single screen can be used.

The screen of the customer-side touch panel 9 may be provided with other information such as video and images, and may be used as part of customer service.

On the other hand, as shown in FIG.
A store side touch panel 10 as a display / confirmation means corresponding to the customer side touch panel 9 is provided, and both touch panels 9 and 10 are, as shown in FIG. A cashier 8 as an accounting means is connected online via a device C. The cash register 8 is provided with an accounting terminal, and can print out accounting processes such as a daily report and a monthly report.

The store-side touch panel 10 arranges the order data input from the customer-side touch panel 9 in order from the earliest input, and displays the order data with a seat number. The whole can be listed. The store-side touch panel 10 can also display the presence or absence of a customer in the customer seat 5 based on the detection of the seat sensor S.

When the cook finishes preparing the order according to the order, or touches the displayed portion and inputs a response end signal for the provided item, the display disappears, and at the same time the touch panel 9 on the customer side is displayed. Is notified by, for example, a blinking lamp or the like that the ordered item will be delivered soon.

Further, in consideration of hygiene in the sushi shop A which handles fresh food, both touch panels 9 and 10 are covered with a replaceable antibacterial sheet K (FIG. 4). Therefore, the customer can eat sushi a with confidence.
Further, since the antibacterial sheet K is freely replaceable, it can be always kept clean by replacing it regularly.

In this embodiment, the rotation of the turntable 7 can be operated by the store-side touch panel 10, and the cook places the ordered food on the turntable 7 and, as described above, the store side. When a touch operation is performed on the order data displayed on the touch panel 10, the order data is rotated half a turn as shown in FIG. An operation switch (not shown) may be separately provided on the side of the customer seat 5 so that the customer can return the product to the kitchen section 4 when the order is incorrect, for example.

In this embodiment, a payment device 80 is buried in the base 21 of the partition 2 in order to make the cash register 8 unmanned. 81 is a card insertion slot, 82 is a curing insertion slot, 83 is a bill insertion slot, 84 is a change slot, and a receipt as a substitute for a receipt can be issued from here.

In the sushi shop A configured as described above, the order system according to the present invention functions as follows.

When a customer sits on the vacant seat 5 in the customer chair 50, based on the detection output of the seating sensor S provided for each of the customer chairs 50, it is determined which seat 5 the customer has seated in the store 4 in the kitchen 4. Is displayed on the side touch panel 10. At the same time, a character imitating, for example, a sushi chef by animation appears on the customer-side touch panel 9 of the audience seat 5, utters a voice such as "I'm coming" and greets the customer, and then the screen is switched to a menu screen. You.

The seated customer selects the displayed favorite sushi a and other cooked items on the screen of the customer-side touch panel 9, and places an order by touch input using the number assigned to each menu. At this time, since the antibacterial sheet K is stuck on the customer-side touch panel 9, it is sanitary, and the customer can input an order with peace of mind. Note that this order input can be performed at any time.

The input order, that is, the order data is displayed on the store side touch panel 10 in the kitchen section 4 for each seat number, and is automatically transferred to the cash register 8 via the central processing unit C. At the cash register 8, the total is counted for each seat 5 to prepare for payment. Further, since the sum of the ordered amount is also displayed on the customer side touch panel 9, the customer can add the sushi a while watching the consumption amount up to now.

The cash register 8 stores not only the money amount information but also all the peripheral data relating to the order data necessary at the time of creating a daily report or a monthly report, such as the kind of the ordered item and the time of the order.

The sushi a held according to the order data is placed on the turntable 7 of the customer's seat 5 ordered by the cook, and the place of the order data displayed on the store-side touch panel 10 is touch-operated. The display of this order data disappears, another order data at the next position is moved up and displayed, and the customer-side touch panel 9 is notified that the ordered sushi a will be carried soon, and the turn on which the sushi a is placed is performed. The table 7 automatically makes a half turn and stops. From the customer's point of view, the ordered sushi a is conveyed in a circular arc from the communication port 6 and stops at the current position.

At this time, if the provided sushi a is different from the order, the customer can easily return the product by operating an operation switch (not shown) on the customer seat 5 side.

When the sushi a is provided to the customer, a message prompting the user to transfer the sushi a on the turntable 7 to the Japanese paper 61 is displayed on the customer touch panel 9. This is because, when the next order is placed on the customer side, if there is a previous product on the turntable 7, the same product is moved from the customer to the kitchen unit 4 side. In this embodiment, the cooker can know that the sushi a on the turntable 7 has been removed by the above-mentioned confirmation sensor. That is, when the number of the customer seat 5 displayed on the store-side touch panel 10 is displayed in a different color, it is preferable to indicate that there is an item on the turntable 7.

When the customer who has finished the meal touches, for example, the checkout key displayed on the customer touch panel 9, a voice such as “Thank you.” Is emitted, and the customer sends the payment to the payment device 80 provided at the counter 1. Cash or a prepaid card previously purchased by the prepaid card issuing machine 13 is inserted to perform settlement. It should be noted that the settlement may be performed at the ordinary cash register 8.

When the customer leaves the customer seat 5 and the time for leaving the seat becomes a predetermined time, the fact that the customer has left the seat is displayed on the store-side touch panel 10 based on the detection output of the sitting sensor S, and it is confirmed. The cook replaces the entire turntable 7 or the disk-shaped sheet of the turntable 7 and replaces the Japanese paper 61, and further wipes and cleans the top plate 12, and then prepares chopsticks, plates, towels, etc. again for the next visitor. Is set.

As described above, according to the present invention, customers enter the shop and order and eat their favorite sushi a, and until the customer leaves the shop after making payment, the customer is completely independent of the shop side such as a cook. Since there is no need to exchange conversations and the like, it is possible to satisfy the needs for meals at a completely own pace, so that it fits the lifestyles of recent years, especially young people.

Further, the labor load on the clerks such as cooks can be reduced, and the daily report necessary for accounting can be output quickly and easily by utilizing the central processing unit C, so that the labor of accounting work can be saved. In addition, the overall management can be streamlined.

[0052] Also, a store management that matches the times is possible,
Moreover, since a large space is not required, for example, a store can be opened using a surplus space in a station yard or an existing building. Therefore, the present invention is very useful for the management.

By the way, the order system according to the present invention is not limited to the sushi shop A described above, but can be applied to any restaurant, and even to a rental video shop or other goods store, not only a restaurant. .

[0054]

As described above, the present invention has the following effects.

When the ordering side inputs the order data using the item inputting means, the ordering data is transferred to the display / confirmation means and the accounting means on the receiving side, and the receiving side receives the display / confirmation information.
After an order is prepared or provided in accordance with the order data displayed in a row on the confirmation means, and a response end signal for the order data is input, information such as the generated amount is transferred to the item input means. At the same time, the accounting means stores at least peripheral data relating to the order data including the generated amount, so that the customer on the ordering side can always order the product according to his / her preference at any time and the store as the receiver The side can confirm the order immediately. Moreover, since the amount generated by the order and the settlement amount at the time of accounting can be automatically tabulated and displayed on the customer side, the customer can pay with confidence. In addition, the store can perform the accounting process accurately and quickly.

According to the second aspect of the present invention, when the receiver inputs a response end signal corresponding to the order data, the item input means informs the orderer that the order has been prepared or provided. By doing so, the ordering side can know that the ordered item will be delivered soon, and can confirm whether the ordered item is correct.

According to the third aspect of the present invention, since the ordered item is a cooked product, if the present invention is adopted in a restaurant, the customer eats the desired cooking without directly relating to the customer service staff or the like. Can fit the lifestyle of young people in recent years. In particular, when applied to a sushi restaurant or the like, a new form of store operation can be performed, and the effect of attracting customers can be achieved.

According to the present invention, the item input means and the display / confirmation means include a touch panel.
At least the touch panel on the order side is covered with a replaceable antibacterial sheet, so that input can be performed with a simple operation while watching the screen, and since it is hygienic, customers can feel secure.

[Brief description of the drawings]

FIG. 1 is an overall explanatory diagram of a sushi restaurant to which an order system according to the present invention is applied.

FIG. 2 is an explanatory diagram showing a kitchen side of the sushi store.

FIG. 3 is an explanatory diagram of the sushi store in a plan view.

FIG. 4 is a specific explanatory view of a counter of the sushi shop.

FIG. 5 is a block diagram of an order system according to the present invention.

FIG. 6 is an explanatory diagram of a turntable.

[Explanation of symbols]

 A Sushi store K Antibacterial sheet S Seating sensor C Central processing unit 8 Cash register (accounting means) 9 Customer touch panel (item input means) 10 Store touch panel (display / confirmation means)

Claims (4)

[Claims] When the orderer inputs order data using the item input means (9), the order data is transferred to the display / confirmation means (10) and the accounting means (8) on the receiver side, and the receiver side receives the order data. When an order is prepared or provided in accordance with the order data displayed in a row on the display / confirmation means (10), and a response end signal corresponding to the order data is input, the item is generated in the item input means (9). An order system, wherein information such as the amount of money is transferred, and the accounting means (8) stores peripheral data relating to order data including at least the amount of money generated. 2. The method according to claim 1, wherein when the receiver inputs a corresponding end signal to the order data, the item input means (9) notifies the orderer that the order is prepared or provided. Item 1. The order system according to item 1. 3. The order system according to claim 1, wherein the order item is a cooked item. 4. Item input means (9) and display / confirmation means (10)
The order system according to any one of claims 1 to 3, wherein a touch panel is provided, and at least the touch panel on the ordering side is covered with a removable antibacterial sheet (K).