JPH11250138A - One-stop administrative information providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system capable of accurately and quickly accessing administrative information necessary for a user himself (or heself), a family or an acquaintance even at a home. SOLUTION: When a menu having high probability of being used by a user is displayed at first based on the service using history or age of a user himself (or herself) or his (or her) family included in a personal information table 118 stored in an IC card 117 in administrative information providing service utilizing a terminal, the information can be accurately and quickly accessed by the user. When up-to-date information is periodically sent to a user's or acquaintance's home by facsimile(FAX) 124, the user can acquire the up-to-date information without directly visiting a public office or the like installing an information terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an improvement in the efficiency of obtaining information in an administrative information providing service by an information terminal, and more particularly to a system for promptly transmitting necessary information to the user, his / her family, and acquaintances. .

[0002]

2. Description of the Related Art At present, various administrative information providing services are provided by an information providing terminal located in a government office by a touch panel system. In this system, a user himself / herself selects a menu that is considered to meet the needs of himself or his family from various menus, and receives information provision.

[0003]

Since the conventional administrative information providing system has to search for information by itself,
Whether it takes time to get to the information you need, or whether you or your family can use the administrative services introduced on the information provision screen, you need to look at each item yourself to the details of the information, etc. There were challenges.

Further, in order to receive information provision, it is necessary to go to the office where the information providing terminal is located during the time when the office is open. However, it is difficult to do this frequently.

[0005] A first object of the present invention is to make it possible to accurately and quickly access necessary information for oneself and a family. A second object is to make it possible to obtain the latest information without having to go to an office or the like where an information providing terminal is located. The third purpose is to be able to regularly provide necessary information to family and acquaintances.

[0006]

SUMMARY OF THE INVENTION The present invention provides an administrative information providing service using a terminal, which can be used by a user based on the service usage history of the user or his family and the age of the user or his family. By displaying a menu with high potential first, the user can access information accurately and quickly.

[0007] In addition, the latest information is periodically sent to a user's home by facsimile so that the latest information can be obtained without going directly to the government office where the information terminal is located. Enable.

[0008] Further, by providing an information providing service by facsimile to a relative's or acquaintance's family living away from home, an elderly person with a physical disability can obtain the latest administrative information while staying at home. Make it possible.

[0009]

Embodiments of the present invention will be described below in detail.

FIG. 1 is an example of a system configuration diagram for realizing the present invention. This system includes a user-side system 111 in which a user receives an information providing service, and a center-side system 1 of each local government that provides various information to the user.
21, a resident record network system 131 which is a nationwide information system for transferring and transferring resident cards, and a network 141 connecting a user system, a center system, and a resident record network system.

[0011] The user side system 111 includes a central processing unit 112 for receiving information transmitted from the center, transmitting a use history of each user, and the like, and a screen display for displaying the transmitted information on a screen. Device 113 and a cash collection device 1 for receiving a fee for an information providing service by facsimile
14, a card reader 115 for reading information of a user's IC card, a storage device 116, and an IC card 117.
And a personal information table 118 in the IC card.

The center-side system 121 includes a central processing unit 122 for distributing information of the database to the user-side system, a screen display unit 123 for displaying the same screen as the user-side system, and information for home. FAX 124 for providing services, keyboard 125 for inputting new information, storage device 126, personal information database 127 for storing personal information such as personal information providing service usage history, and information for home and the like by FAX It comprises a facsimile service database 128 that stores data on the application status of the provided service, and an information providing database 129 that stores information to be provided to the user.

FIG. 2 is a table of personal data input to the IC card of Mr. Suzuki Taro. The name 201 of the person and his / her family, the ID number 202 of each person, the relationship 203 viewed from the person, Date 204 and gender 20
5, a current address 206, a code 207 of the local government having the address, and a home FAX number 208.

FIG. 3 is a table of personal data input to the IC card of Mr. Kazuo Sato, an acquaintance of Mr. Suzuki Taro. The name 301 of the person and his family, the ID number 302 for each person, and the personal data are shown. The relationship 303, the date of birth 304, the gender 305, the current address 306, and if a code unique to the local government is determined in the future, the code includes the code 307 of the local government with the address and the FAX number 308 of the home. .

FIG. 4 is a table of a resident record network system which is a nationwide network system of information (name, date of birth, gender, address) of the resident record ledger.
Name 401, ID number 402 for each individual, date of birth 403, gender 404, current address 405, and, if a code unique to the local government is determined in the future, code 406 of the local government with the address Become.

FIG. 5 is a table of the use history of each individual information providing service. The ID number 501 of the user, the menu item 502 of the information providing service, the menu number 503 of the menu item, and the information providing service are displayed. Use day 5
04, use time (unit: second) 505, and desired FA
The number of times 506 of the X service is used.

FIG. 6 is a table of the use history of the information providing service of the whole family.
A menu item 602 of the information providing service, a menu number 603 of the menu item, a use date 604 of the information providing service, a use time (unit: second) 605, and a desired F
AX service usage count 606 is used.

FIG. 7 is a facsimile number list of the local government A. The name 701, the ID number 702, and the date of birth 703 are shown.
, Gender 704, and FAX number 705.

FIG. 8 is a facsimile number list of the local government B, which includes a name 801, an ID number 802, and a date of birth 803.
, Gender 804, and FAX number 805.

FIGS. 9, 10, 11, and 12 are flow charts of the processing of the present invention.

FIGS. 13 and 14 are image diagrams of the information providing screen.

The operation of each unit shown in FIG. 1 will be described with reference to the flowcharts shown in FIGS.

First, a description will be given with reference to FIG. When the user inserts the IC card into the insertion slot (step 901),
The card reader reads the ID number (step 90)
2). The user is authenticated using the personal identification number (step 903). As a result, if the user is confirmed (step 904), the interactive processing is performed by the menu number (step 90).
6) or FAX service change processing (step 907) is selected (step 905). Upon completion of the dialog processing and the FAX service change processing, the card is returned (step 90).
9) Then, the process ends.

Next, the interactive processing (step 906) will be described with reference to FIGS.

When the interactive processing is selected, the personal information table (FIG. 2, FIG. 3) in the IC card is read (step 1001). In the IC card, personal information of the card owner and his / her family is input. First, data for the card owner is read (step 1002). If data for all members is not read (step 1003), Each person's data is transmitted to the center-side server (step 100).
4) Check whether the transmitted data in the IC card matches the data in the center-side server (step 10).
05). If they do not match, it is searched whether A (I) exists in the center server of the local government (step 1006).
If not, access the resident record network to check the local government to which you have moved, and contact the local server of the local government.
It requests and receives transmission of the local government code and FAX number (step 1007). Update the code and FAX number of the local government having the address of the person in the IC card (step 10)
08).

For example, assume a case where Suzuki Taro's acquaintance Mr. Kazuo Sato has changed his resident card from Kawasaki City to Fujisawa City. At this time, if Mr. Suzuki Taro does not use an IC card after the transfer of Mr. Kazuo Sato, in the data table of Mr. Suzuki Taro's IC card (Fig. 2), Mr. Suzuki's address is Kawasaki City. However, in the data table (FIG. 3) in Kazuo Sato's IC card, the address is Fujisawa City. There is no name of Mr. Kazuo Sato on the data of the server on the side of Kawasaki City, so access to the resident record network, and the server on the side of Fujisawa City, to which Mr. Sato Kazuo was transferred,
Requests transmission of the local government code and fax number, and performs a process of rewriting data in the IC card of Mr. Kazuo Sato.

The above processing is performed for all the persons who are input to the IC card (step 1009).

Next, the center server is accessed to check whether or not the user or his family has a history of using the information providing service in the past (step 1101). If there is a usage history, a service usage history table (FIG. 6) obtained by summing up the service usage history table for each individual (FIG. 5) for one family is searched (step 1102). Is displayed in the first row (1301) at the top of the information provision screen (step 11).
03). At the age obtained by adding 6 months to the age calculated from the date of birth of the person and his / her family, the service item with the largest number of uses in the list of service items with the largest number of users of information provision is shown in the upper 2 of the information provision screen. Stage (130
2) is displayed (step 1104). For example, when a father is 64 years old, he cannot receive a public elderly care service, but when he is 65 years or older, he can do so. In such a case, by displaying the menu of the elderly care service at the top of the information providing screen after the age of the father becomes 64 years and 6 months,
Information on elderly care services can be notified to the target person and family. The menu items recommended by the local government or the like, such as information on new facilities and services, are displayed in the upper third row (1303) of the information providing screen (step 110).
5). The user can display a menu common to each user (130
4) In addition to the menu corresponding to each user (1301, 13)
02) and the menu recommended by the government are displayed, making it possible to access information that is truly necessary in a short time.

When the menu of the information providing service is selected (step 1106), the selected menu number and its use start time are stored in the memory of the user side system (step 1107). If the user wishes to provide an information providing service by facsimile to a home or the like (step 1108), the name, ID number, menu item, desired number of uses, and the like are written in the FAX service applicant list (110).
9). It is confirmed whether or not the information providing service is to be ended (step 1110). If the service is to be ended, the selected menu number and the end time are stored in the memory (step 1).
111).

Finally, the facsimile service change processing (step 907) will be described with reference to FIG.

When the menu number for the FAX service change process is received (step 1201), the user selects whether to apply for a new application, update or abolish (step 1202).
In the case of updating, the input of the new FAX number is received (step 1203), and the FAX number is input or updated in the IC card (step 1204). Subsequently, the ID number and the FAX number are transmitted to the center-side server (step 12).
05), and register it in the data table (FIG. 8) of the center-side server.

In the case of abolition, an input for aborting the FAX number is received (step 1206), and the F corresponding to the user ID is received.
The AX number is deleted (step 1207). The ID number of the user whose FAX number is to be abolished is transmitted to the center-side server (step 1208), and the FAX number or name and the FAX number are removed from the data table (FIG. 7) of the center-side server. Thus, the facsimile service change process ends.

[0033]

As described above, according to the present invention, it is possible for a user to accurately and quickly access information of a service required by the user. Also, the latest information can be regularly obtained by fax without leaving the home without directly visiting the office where the information terminal is located. Further, it is possible to provide the latest administrative information by facsimile to a relative or an acquaintance's family living away from home.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram for realizing the present invention.

FIG. 2 is a data table of personal information input to an IC card (owned by Suzuki Taro).

FIG. 3 is a data table of personal information input to an IC card (owned by Kazuo Sato).

FIG. 4 is a data table of a resident record network.

FIG. 5 is a usage history of an information providing service (for Suzuki Taro).

FIG. 6 is a usage history (for Suzuki Taro's family) of an information providing service recorded in a center system of a local government.

FIG. 7 is a data table of a FAX number recorded in the center-side system of the original residence (Kawasaki City) of Mr. Kazuo Sato.

FIG. 8 is a data table of a facsimile number recorded in the center-side system of the current residence (Fujisawa City) of Kazuo Sato.

FIG. 9 is a flowchart showing the entire processing procedure of the present invention.

FIG. 10 is a flowchart illustrating a procedure of an interactive process.

FIG. 11 is a flowchart illustrating FAX service processing.

FIG. 12 is a flowchart illustrating FAX service processing.

FIG. 13 is an image diagram of an information providing screen.

FIG. 14 is an image diagram of an information providing screen.

[Explanation of symbols]

111: User side system 121: Center system of each local government 131: Resident record network system 141: User side system, center system
A network connecting the resident record network system,
112: central processing unit, 113: screen display device,
114: cash collection machine, 115: card reader, 116: storage device, 11
7: IC card, 118: personal information table in IC card, 122: central processing unit,
123: screen display device, 124: fax,
125 ... keyboard, 126 ... storage device,
127: personal information database; 128: fax service database; 129: information providing database.

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Tomoizumi Yonenaga 2-2-2 Kagahara, Tsuzuki-ku, Yokohama-shi, Kanagawa Prefecture The Business System Development Center of Hitachi, Ltd.

Claims (4)

[Claims] In an administrative information providing service provided by an information terminal, personal information (age, etc.) of a person and a family in an IC card and service use history of the person and a family stored in a center-side server of a local government are used. A method and means for displaying a service menu with a high degree of need on an information providing screen, and a method and means for providing information to a home or the like that can quickly respond to a change in a FAX number due to a change in address. 2. A method according to claim 1, wherein a service menu frequently used by a user is displayed on an information providing screen from the beginning, thereby enabling the user to quickly access necessary information and a means therefor. A method that allows users to provide necessary information without themselves noticing by displaying in advance on the information providing screen a menu that is judged to have high needs from the age of the user and his / her family. A method and means for displaying information on the new facilities and services at the top of the information provision screen, thereby increasing the awareness of the new facilities and services and promoting the use thereof. 3. The information terminal according to claim 1, wherein the latest information of the menu provided by the information terminal is periodically transmitted to the user, his / her family, acquaintances and the like by facsimile at a later date. A method and means that allows you to obtain the latest administrative information without having to go to the government offices. 4. A nationwide resident record information network system according to claim 3, wherein when an acquaintance whose data is stored in the IC card moves and the FAX number is changed, even if the acquaintance is not directly notified of the change. By accessing the municipal government, you can specify the local government to which you will be transferred,
A method and means for enabling the updating of number information.