JPH1069507A - Building client card managing system and operating method therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve not only the efficiency of repair construction and to effectively utilize but also the trouble history of many buildings for the design, development or business activity of buildings by integrally managing that history. SOLUTION: A client managing data input/addition changing means 8 performs the newly input and additional update of client managing data recorded concerning the summary of construction including client and company names, the contents of trouble at the time of periodical visit and claim reception and the conditions of trouble repair for each building. A data retrieving means 10 performs the retrieval extraction of claim processing conditions, the retrieval extraction of periodical visit conditions, the retrieval extraction of company list, the retrieval extraction of construction summary and the retrieval extraction of trouble history from a client managing data storage part 15. A sum-up processing/report preparing means 12 performs the sum-up processing of trouble contents by clients, sums up the results of trouble contents at the time of periodical visit and claim reception and prepares the report of periodical visit and claim processing. Corresponding to the data received by a data exchanging means 10, a data updating means 13 updates the stored contents in the client managing data storage part 15.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a building property after delivery to a customer, and collectively manages and aggregates the history of troubles such as periodic visits and complaint processing for properties nationwide.
It relates to a building customer chart management system that is useful for repair work, new building design, development, and sales activities.

[0002]

2. Description of the Related Art Conventionally, the outline of construction work for each property in a building and the situation at the time of regular visits and receiving complaints have been managed by a card for each office. However, it is handwriting and hand search, and it takes time to search for the target information. The main purpose of management using this card is to collect and verify information, and there was no idea to use the accumulated data for the development and design of other buildings. As a computer-based management system, there has been proposed a building lifetime management support system which manages maintenance and maintenance data of building members from the time of new construction of each building and performs maintenance and management of the building (for example, JP-A-5-158940). But,
This aims to save labor, increase efficiency, and manage the budget of each building, but does not consider using the management data for the development, design, etc. of other buildings.

[0003] An object of the present invention is to not only improve the efficiency of repair work on a building, but also to improve the efficiency of repair work on a new building by integrating and managing the defect history of a large number of buildings, such as regular visits and dealing with temporary complaints. The purpose is to provide a building customer chart management system that can be used for design, development, and sales activities.

[0004]

The structure of the present invention will be described with reference to FIG. 1 corresponding to an embodiment. The building customer chart management system includes input / output means (4), (5),
It comprises a plurality of data processing devices (1) having data processing means (2) and storage means (3). These data processing devices (1) may be of a stationary type or of a portable type, and are provided all over the country. By the plurality of data processing devices (1), customer management data input / addition / change means (8), customer management data storage section (15), data transfer means (9), data search means (1)
0), a visiting form output unit (11), a tally processing / report creation unit (12), and a data updating unit (13). Customer management data input / addition / change means (8)
Is a means for newly inputting and additionally updating customer management data recorded on construction outlines including customer names and contractor names, failure contents at the time of regular visits and receiving complaints, and repair conditions for each building. The customer management data storage section (15) is a storage area for storing the customer management data (D) in the storage means (3). The data transfer means (9) is a means for transferring data including the customer management data (D) between the data processing devices (1). The data retrieval means (10) retrieves and extracts complaint processing status, regular visit status retrieval, contractor list retrieval and extraction, construction summary retrieval and extraction from the storage contents of the customer management data storage unit (15). This is a means for searching and extracting the history. The visiting form output means (11) is a means for outputting a form for a regular visit and an extraordinary complaint processing activity. The tabulation processing / report creation means (12) is a means for tabulating the content of the defect content for each customer, tabulating the results of the defect content at the time of the periodic visit and receiving the complaint, and preparing a report of the periodic visit and the complaint processing. is there. Data updating means (13)
Is means for updating the storage content of the customer management data storage section (15) with the data received by the data transfer means (10).

[0005] In the building customer chart management system having this configuration, a plurality of predetermined data processing devices are respectively provided with the customer management data input / addition / change means (8), the customer management data storage section (15), and the data transfer means ( 9), data search means (10), visit form output means (11), tabulation processing / report creation means (12), and data update means (1)
You may make it have all the means of 3).

Further, in the building customer chart management system having these structures, the parts of the building are hierarchized to code each part of each layer, and the type of the finishing material and the type of the base material corresponding to each detailed part. And the defect phenomenon may be coded, and as the content of the defect, the code of the part of each layer, the finishing material, the base material, and the code of the defect phenomenon may be used. That is, the customer management data input / addition / change means (8), the tally processing / report creation means (12), and the data search means (10) have the following problems that are subject to processing such as input, tallying, and search. , And the above codes are used.

In these configurations, the tabulation processing / report creation means (12) includes a tabulation table that tabulates the details of the temporary complaints by customer and a tabulation table that tabulates the details of the defects during the regular visit by customer. And a summary table that summarizes the details of the problems during the regular visit, a summary table that summarizes the details of the special complaint processing, and a regular visit and complaint processing report that displays the results of the regular visit and the special complaint processing results. It may have a function. Tabulation processing / report creation means (1
It is preferable that 2) further include a function of searching and extracting the property causing the defect from the total result of the defect contents.

Further, in these constructions, the data retrieval means (10) retrieves and extracts complaint processing status as complaint content for each construction property by customer or building type.
It has a function to extract and create a list of complaint processing status that displays the name of the defect, the processing content, and the time of occurrence, and a function to extract and create a complaint processing status table for a specific property, and a search and extraction function for regular visit status Create a regular visit implementation status table that displays the visit date of the regular visit and a summary of the visit results, and at the time of a regular visit to a specific construction property that displays the record of the defects found for each visit type and the correction process It has a function to create a defect processing status table, and as a search and extraction of defect history, a defect history list displaying the defect name, processing content, occurrence time, and expenditure of complaints for each construction property by customer in order of occurrence date May be provided with a function of extracting and creating a specific property and a function of extracting a failure history list of a specific property.

As a method of operating the building customer chart management system having the above configuration, a specific one of the data processing devices (1) is used by a specific data processing device ( _1A ) at a predetermined business office in each place. receiving predetermined data processing apparatus from (1 _B) customer management data (D) periodically, predetermined data processing of the various places to create a customer management data nationwide information accumulated the received customer management data (D) Equipment (1
_A ), the predetermined data processing device ( _1A ) updates the storage contents of its own customer management data storage unit (15) with the passed customer management data nationwide information, and leaves the remaining general data processing device ( _1A ). _C) is newly input, add, the predetermined data processing apparatus customer management data (D) has been updated (1 _B)
Can be operated to pass to.

[0010]

An embodiment of the present invention will be described with reference to the drawings. This building customer chart management system is shown in FIG.
As shown in FIG. 1A, it is composed of a plurality of data processing devices 1 provided at offices and places all over the country. Each data processing device 1 is composed of a computer device and its peripheral devices, and a specific one of the data processing devices 1
_A is used as a host station. Predetermined data processing apparatus 1 _B of the multiple other is located at a predetermined place of business, such as the major branches of the national, used as Kyi station. The remaining data processing apparatus 1 _C which is a general terminal station, the is intended for use in certain plants under the jurisdiction of the office and branch offices, etc. of these establishments, the variable such as a so-called laptop type personal computer, etc. It may be a portable computer device. The data processing apparatus 1 _A of the host station is connected via a communication line such as a predetermined data processing apparatus 1 _B and a public telephone line serving as the Qiao station, or each other data exchange via the portable storage medium having a large capacity It is possible. The data processing apparatus 1 _C of the general terminal station is connected to a communication line such as a data processing device 1 _B and the public telephone line of a predetermined sites to be Qiao station, or each other data via the portable storage medium having a small capacity It is possible to give and receive. Incidentally, the data processing apparatus 1 _C of the general terminal station directly may be connected to the data processing apparatus 1 _A host station by a communication line.

FIG. 1B shows a conceptual configuration of the data processing device 1 and basically has the same configuration as the data processing devices 1 _A to 1 _C of each station except for some components described later. You.
The data processing device 1 includes a data processing unit 2 including a CPU, a memory, and a predetermined program, a storage unit 3 such as a hard disk, an input unit 4 such as a keyboard and a mouse, and an output unit such as a display 5A and a printer 5B. Means 5 and auxiliary storage means 6 using a portable and overwritable storage medium such as a floppy disk or a magneto-optical disk.
And a communication means 7 for modem or digital communication required for communication via a communication line. Printer 5B and the communication unit 7 is equipped if general terminal station data processing equipment required in 1 _C only.

The data processing means 2 basically includes the following means 8 to 14.
Is configured such that the function can be executed when the operator inputs a selection from the main menu displayed on the screen of the display 5A. The general functions of the means 8 to 14 are as follows. The customer management data input / addition / change means 8 is provided for each of the building properties. The construction summary including the customer name and the contractor name, the content of the defect at the time of the periodic visit and complaint reception, and the defect management status recorded for the defect repair status are newly recorded. This is a means for inputting, adding, updating, and deleting. The data exchange means 9 is a means for exchanging various data such as the customer management data D between the data processing apparatuses 1, and exchanges data via the auxiliary storage means 6 or the communication means 7. Is done. The data search means 10 reads the content stored in the customer management data storage unit 15
It is a means for performing search and extraction of complaint processing status, search and extraction of regular visit status, search and extraction of contractor list, search and extraction of construction outline, and search and extraction of defect history. The visiting form output means 11 is a means for outputting a form for a regular visit or an extraordinary complaint handling activity. Tabulation processing / report creation means 12
Is a means for summarizing the contents of troubles for each customer, summing up the results of the troubles at the time of receiving a regular visit and receiving a complaint, and creating a report of the regular visit and complaint processing. The data updating unit 13 is a unit that updates the storage data of the customer management data storage unit 15 and the master file 16 in the storage unit 3 with the data received by the data transfer unit 9. The master management unit 14 is a unit for adding, updating, and deleting registered contents of the master file 16.

Each of the above means 8 in the data processing means 2
14 are basically provided in all data processing apparatuses 1, but the master management means 14 may be provided only in the data processing apparatus _1A of the host station. Also,
The data processing apparatus 1 _C of the general terminal station, among the means 8-14 of the data processing unit 2, the customer management data input and additional changing means 8, the data transfer means 9, data retrieval means 1
0 and only the data updating means 13 may be provided.

As described above, the customer management data D includes the construction outline, the contents of the defect at the time of the regular visit and the receipt of a complaint, and the state of repair of the defect. The construction outline is entered at the time of new construction for a newly built property, and the first time an order is received for a construction request for extension / remodeling or repair for other properties. As shown in the input screens of FIG. 13 and FIG. 14, the contents of the construction outline include the construction number, the construction name, the establishment where the construction was performed, the customer name, the customer code, the tenant name, the owner name, the building type, the building, and the like. Enter data indicating the outline of the construction, such as the purpose, building structure, total floor area, delivery date, and construction site. The construction outline input in this manner is also entered in a customer management card created for each construction property. Also, in the customer management data storage unit 15, the construction outline for each construction property can be recognized as a customer management card for each property and registered so as to be handled.

Next, details of each of the means 8 to 14 constituting the data processing means 2 will be described. As shown in FIG. 2, the customer management data input / addition / change means 8 includes a function 8a for confirming a registered property, a function 8b for adding and changing data of a registered property,
A construction outline input function 8c for a new property and a function 8d for deleting a registered property are provided. These functions 8a to 8d can be executed by selecting desired functions 8a to 8d from a menu displayed on the screen. The data addition and change function 8b of the registered property includes an addition and change function 8ba of the construction summary,
A function 8bb for adding and changing the regular visit status and its processing;
It includes an additional change function 8bc of the complaint reception process and a trader name and other additional change functions 8bd.

To add or change customer management data, a search condition setting screen for a registered property as shown in FIG. 11 is displayed, and by inputting a condition, a data display screen of a registered property corresponding to the condition is displayed. FIG. 12) is called. Check the registered contents on this screen, and from the menu screen displayed by confirmation input, enter the desired input screen among "Construction summary", "Periodical visit status", "Complaint reception process", "Contractor name etc." It is displayed by a predetermined selection input. 13 and 14 show examples of the first screen and the second screen in the selection screen of the construction outline. Such an input screen is displayed, and data is added or changed. The input of the construction outline of a new property is also performed by displaying an input screen as shown in FIG.

FIG. 15 shows a screen for inputting the status of a regular visit.
Enter the type of regular visit (periodic type), visit date, visitor, visit result, and the like. As the result of the visit, the user inputs contents such as the status of trouble at each building part and the fact that a separate report exists. FIG. 16 shows an input screen for a complaint reception process, in which a reception number, a complaint reception date, a receiver, an applicant, a complaint content, and the like are input. The registered property confirmation function 8a displays a search condition setting screen for a registered property and inputs a condition in the same manner as in the case of adding or changing data of a registered property. This function calls the registered property data display screen.

FIG. 3 shows a conceptual configuration of the data transfer means 9 of FIG. Data transfer means 9, the data processing device of a given plant from the data processing apparatus 1 _C of the general terminal station 1 of destination such as _B
A data pass processing function 9a to become a general terminal station from the data processing apparatus 1 _C a host station data processing apparatus 1 _A
A data pass processing functions 9b to the data pass processing function from the data processing apparatus 1 _B of predetermined sites to the host station 9
and c, has four functions of the data passing processing function 9d from the host station to the data processing apparatus 1 _B of predetermined sites, these functions are selectable from the menu screen. The processing function 9b from the terminal station to the host station includes an output function 9ba at a predetermined business office and a copying function 9b at the host station.
bb. The processing function 9c from the predetermined office to the host station includes an output function 9ca at the host station and a copying function 9cb at the predetermined office. The exchange of data between the terminal station and the office is performed via a communication line or directly via a cable or the like, but may be performed via a floppy disk or the like. The exchange of data between the business office and the host station is performed via a communication line, but may be performed via a portable large-capacity storage medium such as a magneto-optical disk.

FIG. 4 shows a conceptual configuration of the data search means 10 of FIG. The data search means 10 includes a complaint processing status search and extraction function 10a and a regular visit status search and extraction function 10a.
b, a supplier list search and extraction function 10c, a construction outline search and extraction function 10d, and a defect history search and extraction function 10
e, and these functions 10a to 10e can be selected and executed from a menu displayed on the screen. The complaint processing status search and extraction function 10a includes an extraction function 10aa of a complaint processing status list A1 and an extraction function 10ab of a complaint processing status table A2 of a specific property. The regular visit status search / extraction function 10b includes a regular visit implementation status list A3 extraction function 10ba and a specific property processing status extraction function 10b.
bb. The latter function 10bb includes an extraction function 10bbb of the regular visit situation table A4 and an extraction function 10bbb of the trouble handling situation table A5 at the time of regular visit. The search and extraction function 10c of the trader list includes a search and extraction function 10ca of the trader name list A6 and a trader name list A7 of the specific property.
Search and extraction function 10cb. The extraction function 10d of the construction outline list A8 includes the extraction function 10d of the construction outline table A8.
a and the extraction function 10d of the construction summary list A9 of the specific property
b. The defect history search and extraction function 10e includes an extraction function 10ea of the defect history list A10 and an extraction function 10eb of the defect history list A11 of the specific property.

The complaint processing status list A1 displays the complaint content, the name of the defect, the processing content, the time of occurrence, and the amount of expenditure for each construction property by customer or product. The complaint processing status table A2 for the specific construction property displays a record of the content of the complaint received and the details of the processing such as the repair processing for the relevant construction property. The regular visit implementation status table A3 displays a regular visit applicable date, an implementation date, a visitor, a visit date, a visit result summary, and the like. The regular visit status table A4 displays a construction name, a visit type, a visit date, a visitor, and a visit result summary for each customer. The trouble processing status table A5 of the specific construction property is, for example, 6,1
Problems discovered for each visit type, such as 2, 24 months,
The recorded contents of the repair process are displayed. List of supplier names A6
Displays a trader name, a person in charge, a material maker, a supplied product category, a material number, and a contact address for each type of work. The contractor list A7 of the specific construction property displays a trader name, a person in charge, a material maker, a supplied product category, a material part number, and a contact address for the main construction of the specific property in the work type. In addition to this list of construction contractors A7, separate contractors are listed by work type,
A separate construction contractor list (not shown) displaying the person in charge and the contact information may be provided.

The construction summary table A8 includes, for each construction property, a construction number, a construction name, a business in which the construction was performed, a customer name, a customer code, a tenant name, a client name, a delivery date, a construction site, a building type, a building use, Items indicating the outline of the construction, such as the building structure, total floor area, and site area, are displayed. The construction outline for each building is also created as a single customer management card as described above, and the construction management list A8 extracts the customer management card and displays its contents. The construction summary table A9 for the specific property displays the name of the person in charge of the construction property and the order summary. The defect history list A10 is
For each applicable construction property by customer, the details of the problem that occurred, the details of the processing, the time of occurrence, and the amount of expenditure are displayed in chronological order. The trouble history list A11 of the specific construction property displays, in the order of date, the contents and processing contents of troubles and complaints caused by troubles and complaints at the time of regular visits in the past, and the trouble states and processing contents at the time of receiving complaints. In these tables A1 to A11, only data searched and extracted by setting arbitrary search and extraction conditions as described below are displayed. It is also possible to display all data to be displayed in each of the tables A1 to A11 without setting conditions.

A specific example of the search and extraction method will be described. The search and extraction of the complaint processing status list is executed after displaying a search and extraction condition setting screen as shown in FIG. 17 and inputting conditions. The search and extraction conditions can be set by arbitrarily combining, for example, specific data of a business establishment, a department, a customer, a product, construction quality, and a period. Offices, departments,
Customers, products and construction quality (defects) are coded and specified by inputting a code number. Also,
Regarding construction quality (defects), representative parts, detailed parts,
The finishing material, the base material, and the trouble phenomenon are each coded and specified by inputting the code number.

The coding of the construction quality is shown in FIG.
As shown in (1), for each representative part, a detailed part, a finishing material, a base material, and a defect phenomenon are positioned hierarchically and hierarchically determined. As the representative parts, parts such as “frame / structure”, “outer wall / lumbar wall / exterior”, “fittings”, and the like are set as shown in FIG. FIG. 10 shows a specific example of the detailed part, the finishing material, the base material, and the coding of the defect phenomenon for the “body / structure” that is the representative part.

After setting and inputting the search and extraction conditions for the complaint processing status using the code number or the like, the output status selection screen as shown in FIG. , And then select and input a desired field to be output. Selectable output fields include tenant name, customer name, product name, construction name, reception date,
Fields such as a complaint content, a defect content, a processing date, a processing content, a processing burden amount, and an occurrence cause type are set. After selecting the output desired column in this way, by executing the search and extraction process, a list of complaint reception / processing status is output as shown in an output screen example in FIG.

In the search and extraction processing of the complaint processing status of the specific construction property, a call designation screen similar to the call designation screen of the specific construction property at the time of data input in FIG. 11 is displayed, and conditions are input. After this condition input, when the search and extraction process is executed, a specified property confirmation screen (not shown) displaying the outline of the specific construction property is displayed. A processing status table is output. This complaint processing status table can also be arbitrarily output between a form and a screen.

In each of the search and extraction functions of the regular visit situation, the supplier list, the construction summary, and the trouble history in the data search means 10, the condition is set and the output column is selected and designated in the same manner as in the case of the complaint processing situation. It is possible to do it.

FIG. 5 shows a conceptual configuration of the visiting form output unit 11 of FIG. The visit form output unit 11 includes an output function 11a for the regular visit schedule B1 and a regular visit result report B.
2 output function 11b and after-service processing report B
3 has an output function 11c, a complaint reception instruction B4 output function, a complaint processing report B5 output function 11e, and a complaint management ledger B6 output function 11f. Each of the output functions 11a to 11d can be selected and executed from a menu displayed on the screen.

The regular visit schedule table B1 includes monthly, six months,
Customer name, construction name,
Displays the name of the person in charge. The regular visit result report B2 is a report of the result of the regular visit to the specific construction property, and is a sheet for recording the details of a defect found during the visit, and displays a customer name, a construction name, and a visit type. The after-service processing report B3 is a report of the after-service processing of the specific construction property, and displays the content of a defect to be repaired and a customer name. In addition, the confirmation contents of the repair processing are recorded in this. The complaint reception instruction B4 is a sheet for recording the contents of the investigation of the trouble spot by visiting on a temporary basis, and displays the customer name, the applicant, the time of occurrence, and the details of the complaint. The complaint processing report B5 is a sheet for checking the location of the defect and the processing and recording the processing contents, and displays the customer name and the details of the complaint. Complaint management ledger B6
Displays the customer, offerer, and offer details.

FIG. 6 shows the tabulation processing report creating means 1 of FIG.
2 shows a conceptual configuration. The tabulation processing report creation means 12
A function 12a for summarizing the contents of defects for each customer, a function 12b for preparing a report on regular visits and complaint processing,
It has a function 12c for summarizing the contents of troubles at the time of the regular visit, a function 12d for summarizing the contents of troubles of temporary complaints, and a function 12e for tracking and extracting the property in which a trouble has occurred. These functions 12a
12e can be selected and executed from a menu displayed on the screen. Aggregation processing function 12a for defect contents by customer
As a function for summarizing the contents of defects during regular visits by customer 1
2aa and a function 12a for summarizing the contents of the temporary complaints by customer
b, and these functions 12aa, 12ab are all tabulated 12aaa, 12ab
And tallying 12aab, 12abb that prioritizes the customer name.

Each of the functions 12aa, 12ab, 12b, 12c, 12d in the tabulation processing report creating means 12
Respectively, as shown in the figure, a defect content totaling table C1 at the time of a regular visit by customer and a defect content totaling table C of an extraordinary complaint by customer.
2. It has a function of outputting a report C3 of the regular visit / complaint processing status, a summary table C4 of the details of troubles during the regular visit, and a summary table C5 of the details of the temporary complaint processing. The troubled property tracking and extracting function 12e searches and extracts the property causing the trouble from the total result of the trouble content under predetermined conditions such as the trouble type and the time of occurrence, and as a result of the extraction, outlines the construction of the troubled property. It has a function of outputting C6 in a predetermined format such as a table. These tables and reports C1 to C
No. 6 enables both form output and screen output.

Trouble content summary table C1 for regular visits by customer
Displays the number of occurrences of the content of the defect at the time of the regular visit for each customer and the status of the expenditure cost. The temporary content complaint summary table C2 for each customer displays the number of temporary complaint content for each customer and the status of expenditure costs. The regular visit / complaint processing status report C3 displays the regular visit results, the regular visit implementation rate and the failure occurrence rate during the regular visit, and the extraordinary complaint processing results shows the number of occurrences and expenditure expenses at each occurrence. I do. The trouble content summary table C4 at the time of the regular visit displays the trouble content found at the time of the regular visit, the number of occurrences, the amount of expenditure, and the occupancy rate by district and establishment. The temporary complaint processing defect content totaling table C5 displays the received temporary complaint defect content, the number of occurrences, the amount of expenditure, and the occupancy rate by district and establishment.

FIG. 7 shows the master management means 14 of FIG.
The conceptual configuration of is shown. The master file 16 in FIG. 1 is a file in which various data used for collation and creation of the customer management data D are registered, and the establishment master 16a, the department master 16b, the customer master 16c, the tenant master 16d, the construction master 16e, Contractor Master 16
f, maker master 16g, representative site code master 16h, detailed site code master 16i, finishing material code master 16j, application master 16h, structure master 16m, trade name master 16n, phenomenon master 16o,
And a base material master 16p. The master management means 14 newly inputs, adds, updates, and updates these master files 16a to 16p.
This is a means for managing deletion. Of these, predetermined master files 16a, 16d, 16f, 16h to 16p can be input by either automatic registration or manual input.

Next, an operation method of the building customer chart management system will be described. In general terminal station to become the data processing apparatus 1 _C of destination such as new construction and regular visits that occur daily, when complaints such as the input and add changing means 8 customer management data, newly input customer data D, the data Add and update. Such customer data D created by the periodically or in an appropriate communication lines and code to the data processing apparatus 1 _B of predetermined plants or passes through a portable storage medium. In the data processing device 1 _B at the predetermined office, a plurality of data processing devices 1 _C thus obtained are obtained.
Customers and management data D, directly accumulating a predetermined period customer management data D inputted to the data processing apparatus 1 _B of predetermined plants regularly, for example once a month regular the accumulated customer management data D The report information is passed to the data processing apparatus _{1A serving} as a host via a communication line or a storage medium. The data processing device _{1A of the} host inputs and accumulates regular report information sent from each predetermined office, and creates nationwide information of the customer management data D. This nationwide information is obtained by adding and updating not only the customer management data D of the regular report information of the current term but also the customer management data D accumulated up to that time with the regular report information of the present term. The nationwide information of this customer management data D is
Periodically, feed a communication line or a storage medium in the data processing apparatus 1 _B of the respective predetermined sites, the data processing apparatus 1 _B of the predetermined establishments, nationwide information of the latest customer management data D,
The storage contents of its own customer management data storage unit 15 are updated. The data processing apparatus 1 _B of predetermined sites may be intended to be used independently without using the lower data processing apparatus 1 _C.

The building customer chart management system is utilized for construction, design / development, and sales at each predetermined business office as follows. That is, appropriate forms are obtained, for example, by outputting appropriate forms, and a form for entry is created.

How to utilize for construction. The construction section (construction section at a predetermined business establishment) makes a visit implementation plan at the beginning of a period or the beginning of a month as a regular visit activity. At this time, the regular visit plan table B1 and the regular visit implementation status list A3 are output. Next, as a preparation for conducting an individual property visit, a regular visit result report B2 of the specific construction property, a failure history list A11 of the specific construction property, a regular visit failure processing status table A5 of the specific construction property, and a complaint of the specific construction property The processing status table A2 is output. After the regular visit, correct the problem and check the processing status. At this time, a list A7 of the specific construction property and an after-service processing report B3 of the specific construction property are output. As an extraordinary complaint handling activity, we investigate after receiving a complaint. At this time, a complaint reception instruction B4 is output. Next, obtain the necessary information related to the complaint and establish a countermeasure. At this time, the failure history list A1 of the specific construction property
1. Fixed bugs during regular visits to specific construction properties Table A5,
It outputs a complaint processing status table A1 of the specific construction property and a list A7 of the contractors of the specific construction property. After the process of correcting the defective part is performed, a complaint processing report B5 is output, the details of the processing are entered, and a complaint management ledger B6 is output to check the processing status. In order to provide guidance to subordinates of managers in the construction section and to deal with customers, strengthen the contents of regular visit activities. Regular visit status table A4, regular visit plan table B1, customer-specific regular visit trouble content totals table C1, customer-specific extraordinary Complaint / Defect Contents Summary Table C
2, and output the regular visit / complaint processing status report C3 for reference. In order to enhance the defect improvement activity, a defect content totaling table C4 at the time of a regular visit, a defect content totaling table C5 for an extraordinary complaint process, and a defect history list A10 are output for reference.

How to utilize for design and development. The design / development department proposes solutions to technical issues from defect information. First, a temporary complaint defect content correction table C2 for each customer and a defect content totalization table C1 for regular visits for each customer are output to obtain information such as the amount of defects generated for each customer and tenant, and the number and amount of worst rankings. Based on this information,
Understand the current situation and narrow down the themes. That is, a priority improvement theme is set based on the amount of trouble occurrence for each customer and the amount of trouble occurrence for each product. Next, a trouble content totaling table C4 at the time of the regular visit and a trouble content totaling table C5 of the temporary complaint processing
From the complaint processing status table C5, information such as the amount of defects generated by product (by building type) and the content of frequently occurring defects is obtained.
Thereby, the current state of the defect is grasped. For example, the weak points based on the commonality of the defects that occurred for each customer, the weak points based on the commonality of the defects that occurred for each product (building type), the processing content based on the defect history, the presence / absence of recurrence, and the timing are grasped. In addition, it is possible to track and track the troubled property from the construction summary C6 of the troubled property. In addition, from the defect history list A10, etc., the status of defects generated for each construction property by customer and tenant, the status of defects generated for each construction property by product (building type), and the Obtain information such as the history of troubles that have occurred. At the same time, drawing information, photograph information, construction records, trouble processing record information, and the like are appropriately collected as insufficient information, and a recurrence prevention measure and an emergency measure are devised in pursuit of the cause of the trouble.

How to make the most of business. In sales activities, regular visits to specific construction properties
3. From the failure history list A11 of the specific construction property, the complaint processing status table A1 of the specific construction property, the defect correction status table A5 during the regular visit of the specific construction property, etc. Information such as the history, the processing status of accepted complaints, and the processing status of voluntarily found defects is obtained. Also, nationwide information is obtained instead of a single property for a customer. In addition, desired information can be obtained from various output forms, and appropriate after-sales service by voluntary visits and prompt response to customer complaints can be achieved.

[0038]

According to the building customer chart management system and the operation method of the present invention, a history of troubles such as periodic visits and complaint processing is managed for properties nationwide with respect to the building property after delivery to the customer. In addition, search and extraction of complaint processing status and regular visit status, and summary processing of defect content, regular visits, and summary processing of defect content results at the time of receiving complaints, etc., are performed. It can be used not only for efficiency but also for the repair of other buildings, and for the design, development, and sales activities of new buildings. Also,
It is also possible to take measures in advance so that no trouble occurs. In particular, since the process of summarizing the contents of defects for each customer was made possible, the status of occurrence of defects due to the characteristics of the customer's business type and building usage, etc., became clear, and a new building design, development, and maintenance system was provided to the customer. This allows for efficient design and maintenance. In the case of the third aspect of the present invention, for each part divided hierarchically, the codes are used together with the type of the finishing material and the base material and the defect phenomenon, and these codes are used as the content of the defect. The situation can be understood, and the occurrence of troubles can be easily prevented and measures to be taken when they occur. In the case of the invention of claim 4, a tabulation table summarizing the contents of the temporary complaints by customer, a tabulation table summarizing the contents of the defects at the regular visit by customer, a tabulation table summarizing the contents of the defects at the regular visit, Since a function for creating a tabulation table or the like that summarizes the details of the complaint processing is provided, development and design of a new building that is unlikely to cause a problem, particularly development and design according to customers, can be facilitated. In the case of the invention of claim 5, the data search means displays a complaint processing status list, a complaint processing status table of a specific property, a regular visit execution status list displaying a regular visit date and a visit result summary. In addition, it is possible to extract and create the defect repair status table of the specific construction property, the defect history list, and the defect history table of the specific property, which show the discovered defects for each visit type and the recorded contents of the correction process. In addition, the development and design of a new building in which the above-mentioned inconvenience is unlikely to occur can be more easily performed, and the coping with the occurrence of inconvenience becomes easier. In the case of the invention of claim 6, since the tabulation processing / report creation means has a function of searching and extracting the property causing the problem from the result of the tabulation of the content of the problem, the tracking investigation of the property in which the problem occurred Becomes possible.

[Brief description of the drawings]

FIG. 1A is an explanatory diagram of an entire configuration of a building customer chart management system according to an embodiment of the present invention, and FIG. 1B is a conceptual configuration explanatory diagram of an individual data processing device.

FIG. 2 is an explanatory diagram of a conceptual configuration of a means for inputting / adding and changing customer management data.

FIG. 3 is an explanatory diagram of a conceptual configuration of a data transfer unit.

FIG. 4 is a diagram illustrating a conceptual configuration of a data search unit.

FIG. 5 is an explanatory diagram of a conceptual configuration of a visiting form output unit.

FIG. 6 is an explanatory diagram of a conceptual configuration of a tallying process report creating unit.

FIG. 7 is an explanatory diagram of a conceptual configuration of a master management unit.

FIG. 8 is a system diagram of coding of a building part and a defect phenomenon.

FIG. 9 is a list of representative sites.

FIG. 10 is an explanatory diagram of a specific example of coding of each detailed portion, a defect phenomenon, and the like when the representative portion is a skeleton / structure.

FIG. 11 is an explanatory diagram of an example of a screen for designating a call for a specific construction property when adding or changing data of a registered property.

FIG. 12 is an explanatory diagram of an example of a designated property confirmation screen at the time of adding or changing data of a registered property.

FIG. 13 is an explanatory diagram showing an example of a first screen of a customer management card input screen.

FIG. 14 is an explanatory diagram showing a second example screen of the customer management card input screen.

FIG. 15 is an explanatory diagram of an input screen example of a regular visit implementation status.

FIG. 16 is an explanatory diagram of an example of a complaint reception / instruction input screen;

FIG. 17 is an explanatory diagram of an example of a screen for setting search and extraction conditions for a complaint processing status.

FIG. 18 is an explanatory diagram of an example of a complaint processing status table output method selection screen.

FIG. 19 is an explanatory diagram of a screen example of a search result of a complaint reception / processing status.

[Explanation of symbols]

1 ... data processing unit 7 ... communication unit 1 _A ... data processing apparatus 8 ... customer management input and additional means for changing the data 1 _B ... data processing device of a given office 9 ... data transfer means 1 _C ... general terminal station host Data processing device 10 ... Data search means 2 ... Data processing means 11 ... Visit form output means 3 ... Storage means 12 ... Total processing report creation means 4 ... Input means 13 ... Data update means 5 ... Output means 15 ... Customer management data Memory

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Yoshihiro Kimura 1-1-58 Imaikecho, Sakai-shi, Osaka Akane Printing Publishing Co., Ltd.

Claims (7)

[Claims] 1. A construction outline including a customer name and a contractor name, a regular visit, for each building property, comprising a plurality of data processing devices provided in various places each having an input / output means, a data processing means, and a storage means. A customer management data input / additional change means for newly inputting and additionally updating customer management data recorded on the content of a defect at the time of receiving a complaint and the status of repair of the defect; a customer management data storage unit for storing the customer management data; Data exchange means for exchanging data including the customer management data between the data processing devices; retrieval and extraction of complaint processing status, retrieval and extraction of regular visit status, and vendor list from the storage contents of the customer management data storage unit Data retrieval means to search and extract information of construction, search and extraction of work history, and search and extraction of trouble history, for regular visits and temporary complaints handling activities A form output means for visiting to output forms, a totaling process of the contents of problems for each customer, a totaling of the results of problems at the time of receiving regular visits and complaints, and a totaling process to create a report of regular visits and complaints processing A building customer chart management system, comprising: a report creation unit; and a data updating unit that updates storage contents of the customer management data storage unit with data received by the data transfer unit. 2. A data processing apparatus comprising:
Claims: The customer management data input / addition / change means, customer management data storage unit, data transfer means, data search means, visit form output means, tabulation processing / report creation means, and data update means are all provided. 1. The building customer chart management system according to 1. 3. The building part is hierarchized and each part of each layer is coded, and the type of the finishing material, the type of the base material, and the defect phenomenon corresponding to each detailed part are coded, respectively, As the contents of the defects to be processed by the input, totalization, search, etc. by the management data input / addition / change means, the totalization processing / report creation means, and the data search means, the codes of the parts of each hierarchy, the finishing material , Base material,
3. The building customer chart management system according to claim 1 or 2, wherein a code of a trouble phenomenon is used. 4. The tabulation processing / report creation means includes: a tabulation table that tabulates the details of temporary complaints by customer; a tabulation table that tabulates the details of defects during a regular visit by customer; And a function to create a regular visit and complaint processing report that displays the results of regular visits and the results of extraordinary complaint processing. The building customer chart management system according to claim 1. 5. The complaint processing status list displaying the complaint contents, the trouble name, the processing contents, and the time of occurrence for each construction property by customer or building type, as the search and extraction of the complaint processing status. And a function to extract and create a complaint processing status table for a specific property, and as a search and extraction function for regular visit status, a regular visit that displays the visit date of the regular visit and a summary of visit results Includes a function to create an implementation status list, a function to create a failure processing status table for regular visits to specific construction properties that displays the defects found for each visit type and the recorded contents of the correction processing, and searches the defect history As a function of extraction, a function to extract and create a defect history list that displays the name of the complaint for each construction property for each customer, the processing content, the timing of occurrence, and the date of expenditure in order of occurrence, The building customer chart management system according to claim 1, further comprising a function of extracting a history list. 6. The building according to any one of claims 1 to 5, wherein the tallying process / report creation means has a function of searching and extracting a property causing the trouble from a totaling result of the contents of the trouble. Customer chart management system. 7. The operating method of the building customer chart management system according to claim 1, wherein
Among the data processing devices, a specific one data processing device periodically receives customer management data from a predetermined data processing device at a predetermined business office in each location, and stores the received customer management data in the customer. The management data nationwide information is created and passed to a predetermined data processing device in each location. The predetermined data processing device updates the storage content of its own customer management data storage unit with the passed customer management data nationwide information, and A general data processing apparatus is a building customer chart management system operating method for transferring newly input, added, and updated customer management data to the predetermined data processing apparatus.