JPH1031701A - Voice recording controller in dealing communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To listen to contents recorded in a communication recorder without lowering operation efficiency by controlling the communication recorder with communication control information from an information processor. SOLUTION: A dealer performs connection with a communication terminal equipment on an opposite side through a line circuit 2 and a trunk circuit 3 and records communication contents in the communication recorder 5 connected to the trunk circuit 3 by performing call origination/termination communication by a dealing communication terminal equipment 4. In the case that the dealer listens to the recorded communication contents, the dealer inputs a date and time to perform reproduction or the like from the input device of the dealing communication terminal equipment 4 or the input device of the information processor 6 and presses a reproduction button. A network server 7 sends out the communication control information to the communication recorder 5 and specifies an area to be reproduced from the recorded contents. The recorded contents reproduced from the communication recorder 5 are outputted from the speaker or handset of the dealing communication terminal equipment 4.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a recording control device in a dealing telephone system used when conducting financial transactions in financial institutions such as banks and securities companies.

[0002]

2. Description of the Related Art FIG. 5 is a block diagram of a recording control device in a conventional dealing communication system. In the figure, a line control device 11 includes a line circuit 12 and a trunk circuit 13. The line circuit 12 is connected to a dealing call terminal device 14, and the trunk circuit 13 is connected to a call recording device 15.

[0003] When a dealer is in a call state by making or receiving a call on a general switching line, a call recording device 15 connected to the trunk circuit 13 is in a recording state at all times or detects a call voice to start recording or to start recording. Stop and record the call. In order to listen to the content recorded by the dealer, the dealer moves to a place where the call recording device 15 is installed, and listens to the content to be listened to manually.

[0004]

As described above, conventionally, in order for a dealer to listen to the recorded contents, it is necessary to move to a place where the call recording device 15 is installed and operate the same. For this reason, it takes time to move to the installation location, and since the work on the dealing call terminal device 14 cannot be performed at the time of recording and listening,
There is a disadvantage that the work efficiency is reduced.

[0005] The present invention has been made to solve such a conventional problem, and enables a dealer to listen to contents recorded in a telephone conversation recorder without reducing the work efficiency of the dealer. An object of the present invention is to provide a recording control device in a communication system.

[0006]

According to a first aspect of the present invention, there is provided a recording control apparatus in a dealing communication system.
A line control device having a telephone exchange function and accommodating a plurality of line circuits and trunk circuits, a dealing telephone terminal device connected to the line circuits and used for conducting financial transactions, and a dealing telephone terminal connected to the trunk circuit A call recording device for recording the contents of a call of the device, an information processing device for managing call control information from the dealing call terminal device, and a call recording device controlled by the call control information from the information processing device and connected via a telephone line. A network server that provides recording information to the dealing call terminal device.

According to a second aspect of the present invention, there is provided a recording control apparatus in a dealing communication system, wherein the network server has a one-to-one correspondence with a trunk accommodation number in a line control apparatus. The communication control device sends channel information, listening time information, reproduction information, stop information, and the like from the dealing call terminal device to each channel in the call recording device, and the call recording device performs a dealing call based on the information. The recorded content is reproduced on the terminal device.

According to the present invention, when the dealer wants to listen to the recorded contents of a call, he or she designates the date and time to be reproduced from the dealing call terminal device and presses a reproduction key. Call control information such as listening time information and playback information is transmitted.
The call recording device receives the information and reproduces the recorded contents, and the reproduced contents can be heard through a speaker or a handset of the dealing telephone terminal device.

[0009]

FIG. 1 is a block diagram showing an embodiment of a recording control device in a dealing communication system according to the present invention. The dealing communication system networked by a LAN (local area network). It shows the case where it is applied to.

In FIG. 1, a line controller 1 is a normal P
It has a telephone exchange function as performed by a private branch exchange (BX), and has a line circuit 2 and a trunk circuit 3. The line circuit 2 is connected to a dealing call terminal device 4, and the trunk circuit 3 is connected to a call recording device 5. The dealing call terminal device 4 is connected to an information processing device 6, and the call recording device 5 is connected to a network server 7. The information processing device 6 and the call recording device 5 are connected via a network (LAN) 8.

FIG. 2 is a connection diagram in which the internal structures of the dealing call terminal device 4 and the information processing device 6 and the network 8 are integrated. The dealing call terminal device 4
A communication control device 4a, a storage device 4b for storing programs and data, a line interface 4c for connecting to the line circuit 2, a communication circuit 4d for making a call using a handset, a microphone, and a speaker, and a call such as a dial operation. And an input device 4e for performing an input for the user.

The information processing device 6 includes a main control device 6a including a CPU, a storage device 6b for storing programs and data, a display device 6c for displaying various information,
A display control device 6d for controlling the display device 6c, an input device 6e for selecting and inputting data, an external bus 6f for connecting peripheral devices, and a network connection device 6g for connecting to the network 8. Have been.
The communication control device 4a of the dealing communication terminal device 4 and the main control device 6a of the information processing device 6 are connected to each other via an external bus 6f.

A plurality of dealing call terminal devices 4 and an information processing device 6 having this configuration are connected to each other via a network 8, and further a call recording for recording the contents of a call via a network server 7 for managing the network. Device 5 is connected.

FIG. 3 shows an example of a reproduction control screen 41 displayed on the display unit of the dealing telephone terminal device 4 during recording and reproduction. On this screen 41, a date / time display section 42, a play button 43, a stop button 44, and an end button 45 are displayed. Various menu buttons are displayed on the periphery of the screen 41, and one of them is a recording / playback menu button 46.

In this configuration, when a dealer handling the dealing call terminal device 4 conducts a transaction, it is necessary to make a telephone call with a business partner. Then, the dealer makes and receives a call using the dealing call terminal device 4 to connect with the other call terminal device via the line circuit 2 and the trunk circuit 3, and the trunk circuit 3
The call contents are recorded in the call recording device 5 connected to the.

Next, the reproduction operation when the dealer listens to the call contents thus recorded will be described with reference to the flowchart shown in FIG. First, when the general exchange line of the dealing call terminal device 4 is idle,
When the dealer presses the recording / playback menu button 46 of the dealing call terminal device 4, a playback control screen 41 is displayed on the display unit (step S1).

Next, the dealer inputs the date and time to be reproduced from the input device 4e of the dealing telephone terminal device 4 or the input device 6e of the information processing device 6 (step S2),
When the play button 43 is pressed (step S3), the trunk circuit 3 is automatically called via the line circuit 2 to enter a talking state (step S4).

As a result, call control information such as channel information, time information, and reproduction information is transmitted from the network connection device 6g of the information processing device 6 to the network server 7 via the network 8 (step S5). The network server 7 sends the call control information to the call recording device 5, and specifies an area to be reproduced from the recorded contents (step S6).

The recorded content reproduced from the call recording device 5 is output from a speaker or a handset via the general switching line, the communication control device 4a of the dealing terminal device 4, and the communication circuit 4d (step S7). . To end the reproduction (step S8), by pressing the stop button 44, the end button 45, or the line restoration button (not shown) (step S9), the reproduction stop information is transmitted from the network connection device 6g of the information processing device 6. It is sent to the network server 7 (step S10). In response to this, the network server 7 transmits reproduction stop information to the call recording device 5 (step S11), so that the call recording device 5 stops reproducing the recorded contents (step S1).
2).

[0020]

According to the present invention, since the dealer can remotely control the call recording device by using the dealing call terminal device while sitting at his / her desk, it is easy to listen to the contents recorded on the call recording device, and the dealer can easily hear the recorded contents. Work efficiency can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a connection diagram integrating an internal configuration and a network of the dealing call terminal device and the information processing device shown in FIG. 1;

FIG. 3 is a display example of a dealing call terminal device.

FIG. 4 is a flowchart for explaining a recording / reproducing operation.

FIG. 5 is a block diagram showing a configuration of a recording control device in a conventional dealing communication system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Line control device 2 Line circuit 3 Trunk circuit 4 Dealing call terminal device 5 Call recording device 6 Information processing device 7 Network server 8 Network (LAN)

Claims (2)

[Claims] 1. A line control device having a telephone exchange function and accommodating a plurality of line circuits and trunk circuits, a dealing telephone terminal device connected to the line circuits and used for performing financial transactions, and connected to the trunk circuit A call recording device for recording the contents of a call of the dealing call terminal device, an information processing device for managing call control information from the dealing call terminal device, and a call recording device for controlling the call recording device based on the call control information from the information processing device. A recording server for providing recording information to the dealing call terminal device via a telephone line. 2. The network server according to claim 1, wherein the channel information, the listening time information, the reproduction information, and the channel information from the dealing call terminal device are assigned to each channel in the call recording device corresponding to the trunk accommodation number in the line control device on a one-to-one basis. 2. The recording control device according to claim 1, wherein the communication control device transmits stop control information such as stop information, and the call recording device reproduces the recorded contents on the dealing call terminal device based on the information.