JPH10289269A - Order data processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the operation efficiency and customer service of a high- grade restaurant more by displaying a customer name read out of a reservation file on all or some of order data input means which can read the customer name out of the reservation file and input order data. SOLUTION: When a clerk touches an 'usher key' after selecting a reserved seat for a customer having arrived at the restaurant on the screens of order data input means (TL) 10A to 10N, the time is read out and transferred to an order management means (STN) 20. The STN 20 rewrites the reservation time in a reservation file 23R and a seat management file 23S into the restaurant arrival time and transfers a reserved menu, etc., to an order file 230. Then seat state data on reserved seats are changed into occupied states, the reservation time is changed into the restaurant arrival time, and the name of the customer is also transferred when transfer is performed at a request made by the respective TL10A to TL10N. On the screens of the TL10A to 10N, the customer name is displayed together with the selected seats and the number of customers.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order data processing apparatus which can input order data including an order menu, can manage the input order data, and can process the order data.

[0002]

2. Description of the Related Art A conventional order data processing apparatus is shown in FIG.
As shown in FIG. 5, a plurality of order data input means 10P for inputting an order menu, and an order management means 20P (a wireless master station 28) for managing the input order data.
P) and accounting means 30P for performing accounting processing on the order data.
0P and kitchen printer 40P installed in the kitchen 400
Are provided. The accounting means 30P is provided at a store entrance / exit (accounting office) 300.

[0003] Thus, the attendant WRK goes around each table 101 in the guest room 100 and inputs order data including an order menu of each customer CST using the order data input means 10P carried. Order data includes
The table number, the number of people, etc. are included.

[0004] The order data is stored in the order management means 20.
P and is transferred to both printers 40P and 50P via this means 20P. In the kitchen 400, cooking is started based on the order slip issued from the kitchen printer 40P. The customer slip issued from the slip issuing printer 50P is placed on the table 101 where the customer CST is seated by the attendant WRK.

[0005] The attendant WRK sometimes looks into the kitchen 400 and, if there is a cooked menu for himself, distributes it to the customer CST and puts a handwritten check on the customer slip.

When the cashier who has received the customer slip from the customer CST after eating and drinking inputs a slip number and the like using the accounting means 30P, the order data is transferred from the order management means 20P via the line 1. Then, accounting processing is performed on the order data.

[0007] Thus, an unspecified number of customers can be processed accurately, and the actual operating rate of the store can be increased. That is, the conventional order data processing device is formed to guide an unspecified number of customers without breaking into a certain space of the guest room 100 and to process orders of multiple points (menu) to improve business performance. ing.

[0008]

However, there are many other so-called high-end shops (restaurants, kappo ryokan, hotels, famous restaurants, etc.) as other aspects of the service industry.
In these stores, there are many regular customers who make reservations, and not only for the purpose of digesting the points (menu), but also for the guest room itself, a single room or a separate room is one seat, and the clerk guides the customer to the seat. is there. Moreover, not only must the seats be in a guideable state until the reservation time, but also the cooking setup of the reservation menu must be prepared.

Thus, the spread of the order data processing apparatus has been stagnant because it is not easy to introduce the conventional order data processing apparatus as it is. For example, in a family restaurant or the like, there are few reservation customers and it is not necessary to remember the name of each customer. However, if this method is adopted as it is in a high-end store, it is necessary to memorize the customer name by the reservation time and this requires a great deal of labor and time, so that the burden on the staff is large and the business efficiency is reduced. Moreover, if you forget the customer name, the customer service will be very bad.

[0010] However, at the time of the intensified competition, it is difficult to maintain a conventional system based on the experience and intuition of each clerk with a large number of clerks in each of such high-end stores, and a person in charge for each seat. It has become.

An object of the present invention is to provide an order data processing apparatus capable of further improving business efficiency and customer service in a so-called luxury store.

[0012]

According to a first aspect of the present invention, there is provided an order data processing system capable of inputting order data including an order menu, managing the input order data, and accounting for the order data. In the apparatus, the reservation data including the customer name is formed so as to be inputtable and storable in the reservation file, and the customer name can be read from the reservation file and all or a part of the order data input means for inputting the order data. This is an order data processing device formed so that the customer name read from the reservation file can be displayed.

In this invention, at the time of making a reservation, a clerk who accepts the reservation inputs a guest name. Customer ID for search convenience
May be inputtable and memorable. This customer name is stored in the reservation file and can be read out in a timely manner and displayed on all or a part of the order data input means.

Therefore, if the order data input means is arranged in various places, not only the clerk who guides to the reserved seats, but also the clerk passing by in the corridor, and also the clerk who performs the serving and accounting, can use the correct personal name. You can say hello.
Therefore, the business efficiency and customer service can be further improved.

According to a second aspect of the present invention, there is provided an order data processing apparatus which is capable of inputting order data including an order menu, can manage the input order data, and is capable of accounting for the order data. An order data processing apparatus is formed so that reservation data including a name can be input and stored in a reservation file, and that the customer name read from the reservation file can be printed on a slip issued for the order data.

In this invention, a slip issued for order data, for example, a cooking instruction sheet for each menu in the order data, a serving instruction sheet for a cooked menu, an invoice, a receipt, and a receipt issued before and after accounting. For example, the customer name stored in the reservation file can be read and printed. Therefore, each staff member who is associated with the customer over time can easily and accurately confirm the name of the customer. Therefore, it is possible to further improve business efficiency and customer service.

According to a third aspect of the present invention, the next day reservation data in the reservation data stored in the reservation file can be extracted and extracted at the time of settlement for clearing all the accounted data after the accounting processing. This is an order data processing device formed so that the next day's reservation data can be output.

According to this invention, for example, at the time of settlement for clearing all accounting-processed data after lunch time or when the store is closed, the next day's reservation data is extracted from the reservation data stored in the reservation file. Output by display or printing. Therefore, in addition to providing the same operation and effect as in the case of the first and second aspects of the present invention, it is possible to quantitatively know the number of seats, the number of seats, the number of purchased materials, and the like to be accepted the next day. That is, the operating rate can be improved and the cost can be significantly reduced, and the customer service system can be reconfirmed.

Further, according to the invention of claim 4, seat status data in which a reserved customer's seat is in a non-guided state and the remaining seats are in a guideable state are formed so as to be displayed on each of the order data input means. This is an order data processing device in which the reservation time of the day included in the reservation data is displayed in the displayed seat state data.

[0020] In this invention, the seat of the reserved customer is displayed as an unguided state on each order data input means.
Unreserved seats are displayed as a guideable state. In addition, the reserved time is also displayed for the reserved seat. Therefore, in addition to providing the same operation and effect as the inventions of claims 1 to 3, it is possible to reliably avoid duplicate reservations and guidance for reserved seats and run inside the store. Since it is possible to quickly and accurately secure (vacant) seats that can be provided to free customers coming to the store on the day without having to go around, business efficiency and customer service can be further improved while increasing the seat occupancy rate.

Further, the invention of claim 5 is characterized in that the reservation data stored in the reservation file includes a reservation time, and the entry time can be read and stored when entering the store. Is an order data processing device that is formed so as to be rewritable at the time of entry into which the information is read.

According to this invention, when the reservation customer comes to the store, the entry time is read and the reservation time in the reservation file is rewritten to the entry time. That is, the non-guidance state time for the reserved seat displayed on the order data input means or the like can be updated in real time. Therefore, in addition to providing the same operation and effect as in the case of the first to fourth aspects of the present invention, it is possible to more accurately know the use state of the reserved seat.

[0023]

Embodiments of the present invention will be described below with reference to the drawings. This order data processing device is shown in FIG.
As shown in FIG. 1, a plurality of order data input means (TL) 1
0A to 10N, an order management means (STN) 20,
It has a plurality of accounting means (RG) 30A to 30D and a plurality of kitchen printers (KP) 40A to 40N, and is capable of inputting reservation data including a customer name and having a reservation file 23R.
The customer name read from the reservation file 23R can be displayed on all (or a part of) the order data input means 10 for reading the customer name from the reservation file 23R and inputting order data. Is formed.

In FIG. 1, each order data input means (TL) 10 includes a CPU 11, a ROM 12, a RAM 13, and a clock circuit 14 incorporated in a main body 10BD 1 shown in FIG.
And interface (I / F) 19 and stand 1
And a display 15 with a touch panel (display panel 16 and touch panel 17) incorporated in the OBD 2 and has various instruction functions and various display functions in addition to an order data input function.

The order management means (ST) connected to each order data input means 10 via the data communication line 5
The N) 20 includes a CPU 21, a ROM 22, a RAM 23, and an interface (I / F) 29, and can collectively manage order data. In the RAM 23, a reservation file 23R, an order file 230, and a seat management file 23S are provided. The reservation table 13R, order table 130, and seat management table 13S in each order data input means 10 (RAM 13) are provided for processing convenience. It is considered that these files are part of each of the files 23R, 23O, and 23S.

The order data input means 10 and the order management means 20 are connected by a wired line (5), but may be a wireless line. In this embodiment, each order data input means 10 is provided for each seat (guest room, detached room,
Since it is supposed to be fixedly installed in a business room or the like near a section private room, table seats, etc.), a wired line (5) was used.

Each kitchen printer (KP) 40 uses the order data input means 10 from the order management means (STN) 20 and uses the display 1 with a touch panel shown in FIG.
When a cooking instruction, a cooking re-instruction, or a cooking reminder input on the screen 5 is received, a cooking (re) instruction slip or a cooking reminder slip is printed and issued. It is issued from each kitchen printer 40 by a menu.

The accounting means (RG) 30A to 30D include a CP
U31, ROM 32, RAM 33, keyboard 34, card reader / writer 35, display 36, printer 37, auto-open drawer 38 and interface (I /
F) It has an electronic cash register structure including 39, and is arranged at the entrance (checkout office) of the store. Four units (30A to 30D) were provided for a plurality of entrances.

The display 15 with a touch panel of each order data input means 10 is of a screen switching type as shown in FIGS. 5 to 8 and displays various data on the display panel 16 and touches various instructions and the like on the touch panel 17. It can be done by operation.

Here, the order management means (STN) 20
The reservation file 23R provided therein has, as shown in FIG. 2, respective storage columns of “customer ID”, “customer name”,..., “Reservation menu”, and is inputted on a screen shown in FIG.
0, the reservation data that has been given (YES in ST23) can be stored. In the "customer ID" column, "customer number" and the like are input as necessary. Reservation data includes date, seat,
Time, number of people, guest name, phone number, food (menu),
The person in charge. In addition, each value is performed using an input display unit (not shown) that appears on the screen by touching an “input key” of the key switch / display unit 15SI.

As shown in FIG. 3, the seat management file 23S in the order management means 20 is not shown in addition to "seat", "seat status", "reservation", and reservation (entry) time. There are also provided storage columns such as "serving", "clearing", "accounting", and "use" to manage seats. For example, a seat name is stored in the “seat” column, and a guideable state (flag “0”) and a guide disabled state (flag “1”) can be rewritten and stored in the “seat state” column.

Now, each order data input means (TL)
10 is a set time Ts (for example, 2S
The display of the seat display / switch unit 15IS shown in FIG. 6 can be updated (display color switching) for each ec).

That is, the inquiry control means (CPU 11,
The ROM 12) inquires of the order management means (STN) 20 about the latest seat state data (ST10 in FIG. 9). ST
The N (20) side receives this inquiry (ST in FIG. 11).
40 (YES), and searches the seat management file 23S (S
T41), read the latest seat state data at that time, and respond to the TL (10) (ST44, ST4).
6).

More specifically, for the reserved seats stored in the reservation file 23R, the reservation time is read in addition to the seat status data (guiding state or non-guiding state) (ST).
43). Then, after reading all the seats (ST
45 (YES), and responds to TL (10) (ST4).
6).

The TL (10) temporarily stores the seat status data returned from the STN (20) in the seat status table 13S and displays it on the display with touch panel 15 (16) (ST11, ST12 in FIG. 9). .

That is, the seat display / switch unit 15 shown in FIG. 6 displaying "normal registration" on the task bar 15T.
Each display unit (switch unit) of the IS is updated every set time Ts, and the display color differs depending on the state. Specifically, display color switching control means (CPU 11, ROM 12)
Switches the display color of each seat (ST12 in FIG. 9). FIG.
For example, the seat "Genemon 1" hatched for convenience is shown as "dark red" because of the incapable state of guidance, and the "hall 2" in the available state of guidance is "gray" for example.
Or "light red". Therefore, it is possible to easily determine whether each seat can be guided or not.

Here, the user selects a seat by touching a seat (for example, "Genemon 1") that is still in a guideable state [YES in ST20 in FIG. 10 (YES in S21, S in ST21).
(NO in T22)], and the selected seat is transferred to STN (20) (ST26). In STN (20), the corresponding seat in the seat management file 23S is rewritten to the non-guided state (YES in ST47 and ST48 in FIG. 11).

Therefore, the seat on the screen shown in FIG. 6 ("Genemon 1") is in a state where guidance is not possible (display color switching) through the routine of FIG. That is, the seat is occupied. Thereafter, when the reservation is selected by touching the “reservation key” of the seat display / switch unit 15IS (YES in ST20 to ST22 in FIG. 10), the screen is switched to the screen shown in FIG. “Reservation input (on the current day)” is displayed on the task bar 15T in FIG. 5 and the reservation data display section 15R
In I, reservation data such as date and seat is displayed.

Then, by touching the "input key", the screen is switched to an input screen (not shown) including a numeric keypad and the like, and reservation data including a customer name is input (YES in ST23). This reservation data is stored in the reservation table 13R and stored in STN (2
0) (ST25).

The reservation data storage control means (CPU 21, ROM 22) on the STN (20) side receives the reservation data received from TL (10) (YES in ST53 in FIG. 12) as shown in FIG.
(ST54). The effect of the reservation is also reflected in the seat management file 23S shown in FIG.

Further, as for the reserved seat, the reservation time in the reservation data is read (read) together with the seat state data.
(ST43 in FIG. 11) and transferred to the TL (10) (ST46), the selected seat (“Genemon 1”) on the screen shown in FIG. , “18:00”) are also displayed (S in FIG. 9).
T12). If there is a reservation of “20:00”, this is also displayed (ST12 in FIG. 9). Therefore, the other agents
During each reservation time (from “18:00” to “20:00”) [each seating time (for example, 2 hours)] (“1
From 8:00 "to" 22:00 "), it can be recognized that the seat is in a guide-disabled state.

Thus, the clerk for the free customer is shown in FIG.
Then, the user touches (selects) a seat (for example, "Hall 1") in the seat display / switch unit 15IS that is still in a guideable state (YES in ST20 of FIG. 10). Then, the transfer control means (CPU 11, ROM 12) operates, and STN
The fact that the seat ("Hall 1") has been selected is transferred to (20) (ST26).

On the STN (20) side, when this seat selection is received (YES in ST47 of FIG. 11), the state rewriting control means (CPU 21, ROM 22) transmits the seat (“Hall 1”) in the seat management file 23S shown in FIG. )), The guideable state (flag "0") in the "seat state" column is rewritten to a guide disabled state (flag "1") (ST48).

Then, within the set time Ts, the TL
The seat management table 13S in (10) is also updated (ST10 to ST13 in FIG. 9). That is, the seat is occupied by the attendant who has touched the seat, and is in an exclusive state for other attendants. Therefore, it is possible to secure a seat for the customer,
Duplicate guidance can be prevented and the waiting time of the customer can be further reduced. The seat occupancy rate can be improved, and the labor of staff can be greatly reduced.

The number of people and the name of the customer entered on the other scrolled screen (not shown) are displayed on the selection / input display section 15II.

After the condition of seat occupancy is satisfied, the screen shown in FIG. 6 is switched to the screen shown in FIG. The switching may be performed by manual screen selection (for example, scroll operation). In FIG. 7, the task bar 15
“Menu order” is displayed in T, and an operation method for it is displayed in the guidance unit 15G.

Here, the user touches the "menu (for example," flower and birds ") key" in the section ("meal") section displayed on the menu display section 15M, and uses the numeric key section 15N to display "quantity ( For example, the user touches the "5") key "and selects and inputs the order data (YES in ST27 of FIG. 10). The display color of the selected menu is switched (FIG. 9). Note that selection (click) input can also be performed using the menu scroll unit 15S.

The order data selected and input is selected and
It is displayed on the input display section 15II. When the "confirmation key" of the key switch / display section 15SI is touched (or clicked) to declare the end of the input, the transfer control means (CPU 11, ROM 12) causes the order table 1
The order data temporarily stored in 3O is stored in STN
Transfer to (20) (ST29).

When the reserved customer arrives at the store, the user selects the seat and touches the "guidance key" shown in FIG. 6 to input that the store is to be entered (YES in ST30 in FIG. 10).
The store entry time is read from the clock circuit 14 (ST31) and transferred to the STN (20) (ST32).

This is received (YES in ST49 of FIG. 11).
In STN (20), the reservation discriminating means (CPU 21,
The ROM 22) searches the reservation file 23R and determines that the customer and the seat are included in the reservation data (Y in ST50).
ES), and the reservation time rewriting means (21, 22) rewrites the reservation time of the reservation file 23R (and the seat management file 23S) to the entry time (ST51). Therefore, the reservation time displayed together with the seat shown in FIG. 6 is also switched to the entry time via FIG.

In this embodiment, all TLs (10A to
10N), the customer name (for example, "Kojiro Watanabe") input to the store is displayed on the screen shown in FIG. 6, so that any attendant can accurately convey the customer name together with the seat. However, the customer name may be displayed only on a part of the order data input means 10 for the attendant in contact with the customer.

In connection with this, in this embodiment, the reservation data including the order menu stored in the reservation file 23R is transferred to the order file 230 (ST5).
2) It is formed.

At the checkout of a customer who has finished a meal, the attendant inputs a seat through the checkout means 30 (YE in ST70 of FIG. 13).
S), the order data is transferred from the STN (20) (ST71, 72 in FIG. 13 and S71 in FIG. 12).
T57 to ST61). If the customer is a reserved customer (YES in ST59), the customer name is transferred in addition to the order data (ST60).

The accounting unit 30 performs an accounting process using the transferred order data (ST73 in FIG. 13).
The accounting data is printed by the printer 36 in the data column D of the slip (for example, receipt 100) shown in FIG.
74) and issued (ST77).

At this time, if there is a customer name, the customer name printing control means (21, 22) operates, and the customer name ("Kojiro Watanabe") is also printed on the data column D (ST7).
6). Therefore, the clerk can give a greeting including the name, and can recognize the service as a good service for the customer.

The slip for outputting the customer name is issued not only by the receipt 100 but also by the kitchen printer (KP) 40 in response to a cooking instruction, a cooking re-instruction, and a cooking prompt using the screen shown in FIG. It may be formed so as to be printed out on a cooking (re) instruction slip or a cooking reminder slip. Further, the output of the guest name may be formed so as to be displayed and output together with displaying the fact on each TL (10) in response to the serving instruction.

After the lunch time period has elapsed or when the store is closed, a settlement execution request is made in the accounting means 30 to clear all accounted data (YES in ST78 of FIG. 13).
Is transferred to the STN (20) (ST79).

In the STN (20), the next day's reservation data extracting means (CPU 21, ROM 22) stores the reservation file 23R.
(YES in ST62 and ST63 in FIG. 12)
Next day's reservation data is extracted (ST64). The extracted next-day reservation data is transferred to each TL (10) (ST65), and then the order file 230 is cleared (ST65).
66). Before clearing the order file 230, a settlement report is printed and issued using the printer 36.

When each TL (10) receives the next day reservation data transferred from STN (20) (ST65 in FIG. 12) (YES in ST33 in FIG. 10), the next day reservation data is displayed on display 15 with touch panel. Display output (ST3
4) Yes. Therefore, the setup for the next day can be performed accurately.
Next day reservation data output control means (11, 12). The next-day reservation data may be formed so as to be printed out using, for example, the printer 36 of RG (30). Further, it can be formed so as to be displayed or printed out not only in each TL (10) but also in the STN (20), each accounting means (30) or KP (40).

Next, the operation and operation of this embodiment will be described. Each order data input means (TL) 10 requests the order management means (STN) 20 to transfer the seat state data (ST10 in FIG. 9). This is performed every set time Ts (2 seconds) (ST13).

STN (20) responds to the request (FIG. 1).
1 (YES in ST40) and retrieves the seat management file 23S shown in FIG. 3 (ST41), and transfers (responds) the latest seat state data to the TL 10 (ST46). For the reserved seat, the reserved time (or the entrance time) stored in the reserved file 23R is also transferred (ST4).
3).

The TL (10) switches the display color of each seat based on this response (YES in ST11 in FIG. 9) (ST12). The reserved seat also displays the reserved time as shown in FIG. At first glance, the attendant can confirm whether each seat is in a guidance-enabled state (empty) or in a guidance-disabled state (from being seated to being reserved) from the difference in display colors.

By the way, the clerk who has received the reservation call naturally displays a seat having a guideable shape (for example, on the screen shown in FIG. 6).
Touch operation of “Genemon 1” (ST20 in FIG. 10)
-NO in ST22). Then, this selected seat is STN
Transferred to (20) (ST26). In STN (20), the relevant seat stored in the seat management file 23S shown in FIG. 3 is rewritten to a non-guided state (flag "1") (ST47, ST48 in FIG. 11).

Therefore, in each TL (10), the selected seat ("Genemon 1") in the seat display / switch unit 15IS shown in FIG. 6 is indicated by hatching via a routine as shown in FIG. The display is switched to the disabled state (ST12 in FIG. 9).

The clerk touches the “reservation key” shown in FIG. 6 for the selected seat (“Genemon 1”) occupied by the clerk. Thereby, the display 15 with a touch panel is switched to the screen shown in FIG. In addition, the other clerk recognizes that the seat is in a guide-disabled state. Therefore, it is possible to avoid duplicate selection and duplicate input for the same seat.

Thus, the reservation data including the customer name (for example, "Kojiro Watanabe") is input (Y in ST23 of FIG. 10).
ES). The reservation data is temporarily stored in the reservation table 13R and transferred to the STN (20) (ST2).
5).

In STN (20), the reservation data is stored in reservation file 23R shown in FIG. 2 (STN in FIG. 12).
53, ST54). Reservation and its reservation time (for example,
“18:00”) corresponds to the seat management file 23 shown in FIG.
It is also reflected in S.

When the reservation customer comes to the store, the clerk selects the reservation seat of the customer on the screen shown in FIG.
Touch. That is, the entry of the store (ST3 in FIG. 10)
If YES is performed, the time is read (ST3).
1) and transferred to STN (20) (ST30).

In STN (20), the reservation customer (S in FIG. 11)
When the entry time is transferred (YES in T50) (YES in ST49), the reservation time in the reservation file 23R and the seat management file 23S is rewritten to the entry time (ST51) and the reservation menu and the like are ordered. The file is transferred to the file 230 (ST52).

After that, in the transfer (ST46 in FIG. 11) based on the request of each TL (10), the seat status data of the reserved seat ("Genemon 1") is, of course, in the guide disabled state.
The reservation time is the entry time and the customer name ("Kojiro Watanabe") is also transferred (YES in ST42, ST43, S
YES in T45, ST46).

After passing through the routine shown in FIG.
(10) Selection / input display section 15I on the screen shown in FIG.
I has an optional seat (“Genemon 1”) and the number of people (“5
Name) and the name of the customer (“Kojiro Watanabe”) are displayed, so that each attendant can quickly and accurately know the name of the customer, that is, in a timely manner.
The clerk involved with the customer can give a greeting including the name. It is a special service for customers.

For the free customer, a menu is input on the screen shown in FIG. 7 (YES in ST27 in FIG. 10).
In addition, in the case of both a reserved customer and a free customer, FIG.
Is performed on the screen shown in FIG. The serving staff also knows the name of the reservation customer, so the service is a perfect score.

When the customer after the meal goes to the checkout means (RG) 30, the attendant inputs a seat (YES in S70 of FIG. 13, S
T71) and based on this, using the order data received from the STN (20), perform the accounting process (YE in ST72).
S, ST73). The accounted data is printed on a slip (data column D) shown in FIG. 14 (ST74).

At this time, in the case of a reservation customer (YE in ST75)
S) is transferred from STN (20) (ST57 to ST57 in FIG. 12).
In step ST60, a slip in which the name of the customer who has been printed is also printed (ST76) is issued (ST77). Therefore, it is possible to eliminate a procedural error and to reliably provide a customer service of respecting a name.

If a settlement execution request is made at the time of closing a store or the like (S
T78, ST79), STN (20) is reserved file 2
Next day's reservation data is extracted from 3R (ST64 in FIG. 12) and transferred to each TL (10) (ST65). Thereafter, settlement is performed to clear all order data (ST66).

At each TL (10), when the next day's reservation data is transferred (YES in ST33 of FIG. 10), the list is displayed on the display with touch panel 15 (17) (ST3).
4) Yes. Therefore, T
L (10) predicts the next day's staffing, and TL (10) arranged in the kitchen can catch the next day's material purchase,
Other staff members can estimate the next day's hustle and bustle.

According to this embodiment, the reservation data including the customer name can be input and stored in the reservation file 23R, and the customer name can be displayed on all the order data input means 10. The staff at the reservation seat, the staff passing by in the corridor, and the catering staff and the accounting staff can also give greetings with the correct names. Therefore, the memorization of the customer's name can be wiped out, so that the work efficiency can be further improved, and the customer can also receive the service of respecting the name.

Further, since each order data input means 10 is configured to display the reserved customer's seat as a non-guided state, it is possible to avoid duplicate reservation and duplicate guidance for the same seat and also to free customers. Guidance (empty) seats can be quickly and reliably secured without running around the shop.

Further, since the reservation time is included in the seat display of the reserved seat, it is possible to estimate the time at which the guidance is possible. Therefore, the seat occupancy rate can be improved and the customer service is also improved.

Further, since the reservation time is rewritten to the store entry time so as to be displayed, it is possible to clarify the actual use state of the seat and to increase the probability of estimating the time at which the seat can be guided.

Further, since the customer name can be printed on the slip issued for the order data, each staff member concerned with time can know the customer name easily and accurately. Therefore, business efficiency can be greatly improved and the effectiveness of customer service can be greatly increased.

Further, since the order data input means 10 has the display unit 15 with a touch panel, and each selection and input referring to each display can be performed by a panel touch operation, the handling is very simple and quick. Can be.

Further, a plurality of order data input means 10, kitchen printer 40 and accounting means 30 are connected to one
Since the order management means 20 collectively and centrally manages, the operational efficiency and customer service in a high-end store having a wide applicability, a large number of seats, and a large number of seats can be further improved.

Further, since any staff member can perform a procedure by the same touch operation in the order data input means 10 provided in each place, the time available is minimized, so that labor saving can be achieved.

[0085]

According to the first aspect of the present invention, reservation data including a customer name is formed so that it can be input and stored in a reservation file, and the customer name can be read from the reservation file and input order data. All or part of the order data input means is formed so that the customer name read from the reservation file can be displayed, so if the order data input means is arranged at various places, the staff to guide to the reserved seat as well as the corridor Different staff members, as well as staff members serving and accounting, can also greet them under their exact names. Therefore, it is possible to further improve business efficiency and customer service.

According to the second aspect of the present invention, the reservation data including the customer name is formed so as to be inputtable and storable in the reservation file, and the customer name read from the reservation file is written in the slip issued for the order data. Since it is formed so as to be printable, each person in charge of the customer over time can easily and accurately confirm the name of the customer. Therefore,
Business efficiency and customer service can be further improved.

According to the third aspect of the present invention, the next day reservation data in the reservation data stored in the reservation file is formed so that it can be output at the time of settlement for clearing all the accounted data after the accounting processing. Therefore, in addition to the effects similar to those of the first and second aspects of the invention, it is possible to quantitatively know the number of seats, the number of seats, the number of purchased materials, and the like that can be accepted the next day. That is, the operating rate can be improved and the cost can be significantly reduced, and the customer service system can be reconfirmed.

Furthermore, according to the invention of claim 4, seat status data in which the reserved customer's seat is in the non-guided state and the remaining seats are in the guideable state are formed so as to be displayed on each order data input means. Since the reservation time of the day included in the reservation data in the displayed seat state data is formed so as to be displayed, the same effects as those of the inventions of claims 1 to 3 can be obtained. In addition, it is possible to reliably avoid duplicate reservations and guidance for reserved seats, and to quickly and accurately provide (free) seats that can be provided to free customers without having to travel around the store. As a result, the work efficiency and customer service can be further improved while increasing the seat occupancy rate.

Further, according to the invention of claim 5, the reservation data stored in the reservation file includes the reservation time, and the entry time can be read and stored at the time of entering the store. Since it is formed so that the time can be rewritten at the time of entering the store, the same effect as in the inventions of claims 1 to 4 can be obtained, and further, the use state of the reserved seat can be changed. Get more accurate.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is also a diagram for explaining a reservation file.

FIG. 3 is a diagram for explaining a seat management file.

FIG. 4 is an external perspective view for explaining the display device with a touch panel.

FIG. 5 is also a view for explaining a display mode (1) of the display device with a touch panel.

FIG. 6 is a view for explaining a display mode (2) of the display device with a touch panel.

FIG. 7 is a view for explaining a display mode (3) of the display device with a touch panel.

FIG. 8 is a view for explaining a display mode (4) of the display device with a touch panel.

FIG. 9 is a flowchart (1) for explaining the operation of the order data input means.

FIG. 10 is a flowchart (2) for explaining the operation of the order data input means.

FIG. 11 is a flowchart (1) for explaining the operation of the order management means.

FIG. 12 is a flowchart (2) for explaining the operation of the order management means.

FIG. 13 is a flowchart for explaining the operation of the accounting means.

FIG. 14 is a diagram for explaining an example of a slip.

FIG. 15 is a diagram for explaining a conventional example.

[Explanation of symbols]

 Reference Signs List 10 Order data input means 11 CPU 12 ROM 13 RAM 13O Order table 13R Reservation table 13S Seat management table 15 Display with touch panel 16 Display panel 17 Touch panel 20 Order management means 21 CPU 22 ROM 23 RAM 23O Order file 23R Reservation file 23S Seat management File 30 accounting means 31 CPU 32 ROM 33 RAM 34 keyboard 40 kitchen printer 100 receipt (slip)

Claims (5)

[Claims] 1. An order data processing apparatus which is capable of inputting order data including an order menu, managing the input order data, and accounting for the order data, inputs reservation data including a customer name. Possible and storable in the reservation file so that the customer name can be read from the reservation file and the customer name read from the reservation file can be displayed on all or part of the order data input means for inputting the order data. Order data processing device formed. 2. An order data processing apparatus which is capable of inputting order data including an order menu, managing the input order data, and accounting for the order data, inputs reservation data including a customer name. An order data processing device which is formed so as to be able to be stored in a reservation file and prints the customer name read from the reservation file on a slip issued for the order data. 3. The next day's reservation data in the reservation data stored in the reservation file can be extracted and the extracted next day's reservation data can be output at the time of settlement for clearing all accounted data after the accounting processing. 3. The order data processing device according to claim 1, wherein the order data processing device is formed. 4. Seat state data in which a reserved customer's seat is in a non-guided state and the remaining seats are in a guideable state are formed so as to be displayed on each of the order data input means. 4. The order data processing apparatus according to claim 1, wherein a reservation time of the day included in the reservation data is also displayed. 5. The reservation data stored in the reservation file is assumed to include a reservation time, and the entry time can be read at the time of entry and the stored reservation time can be read at the read entry time. The order data processing device according to claim 1, wherein the order data processing device is rewritable.