JPH10260964A - Device and method for facilitating character input - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the character input facilitating device which supports a process for recording the contents of a telephone call in real time over the telephone call. SOLUTION: Words and phrases assumed to be inputted are classified in advance and recorded in a word and phrase data base 14 together with use frequency information on the words and phrases, a registered word and phrase display part 15 rearranges the registered words and phrases by the classifications according to the use frequencies and displays them at the time of document input by using the entire display screen, and the displayed words and phrases are inputted as text data in the order of clicking by being clicked with a mouse, so that the information can be inputted directly over the telephone call. Consequently, the information need not be inputted specially after the telephone call to prevent the information from being missed or misinputted.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a document input system, and more particularly, to a method for quickly inputting information in a limited field, which is suitable for recording information transmitted via a telephone. And a document input system.

[0002]

2. Description of the Related Art As a conventional method for recording information transmitted from a communication partner via a telephone, for example, there is a method of directly inputting information from a keyboard. And then input from the keyboard.

[0003]

As described above, when recording information transmitted via a telephone, as a method of recording information by an operator, a method of directly inputting information from a keyboard has conventionally been used. However, inputting characters from a keyboard in real time while responding to a telephone call requires extremely skilled and high-speed keyboard input operations, and the like. It is necessary to take notes of the contents and enter them later on the keyboard.

[0004] In this case, there is a problem that even if the contents of the call are taken as notes, if the information is missed or if the information is entered by a keyboard after a long time, accurate information of the contents of the call cannot be input. Was.

[0005] In addition, when searching recorded documents, generally, a search for text data (character string) is performed as compared with a search for numerical values (codes).
There is also a problem that the time required for the search process becomes longer (a search for a variable-length character string generally has lower search efficiency than a search using a numerical value).

[0006] Furthermore, even if a document having the same meaning is created by an operator who has recorded information, different words or phrases may be used, for example, "software" may be input as "S / W". However, there is also a problem that an accurate search cannot be performed.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in view of the above-mentioned problems, and has as its object to provide a simple character input process capable of realizing a document input process for recording the contents in real time while answering a telephone call. It is an object of the present invention to provide an apparatus and a method for optimizing.

[0008]

According to the present invention, there is provided a character input simplification apparatus for storing a document, an object to be presumed by a word which is assumed to be input, Are classified into several groups such as actions and states that mean, and a phrase database that registers each phrase together with its usage frequency information, and a phrase registered in the phrase database is used for each classification to classify the usage frequency information of the phrase. A phrase display unit to be reflected and displayed on a screen, and when inputting a document, an operator instructs a phrase displayed on the screen by the phrase display unit by an instruction unit, and each of the designated phrases is As text data in the order specified,
This is stored as a document in the document storage unit, and each time a word is specified on the screen by the indicating means, a word that updates the frequency of use of the specified word stored in the word database is updated. Selecting means means;
It is characterized by having.

The character input simplification apparatus of the present invention further comprises an ID code recording unit for adding a unique phrase ID code for each phrase to the phrase database and registering the phrase, and recording the phrase ID code. The phrase selecting means records the phrase ID code of the relevant phrase in the ID code recording unit when the phrase is designated on the screen by the designating means.

Further, according to the present invention, when a document recorded in the document recording section is corrected using input means such as a keyboard, the phrase indicated by the phrase ID code recorded in the ID code recording section is: If the phrase is not included in the corrected document, the phrase ID code of the phrase is deleted from the ID code recording unit, and the frequency of use of the phrase in the phrase database is reduced by one, and It is determined whether or not the phrase registered in the phrase database is included. If the phrase is included, the phrase ID code of the phrase is recorded in the ID code recording unit, and the phrase database is stored in the phrase database. The use frequency of the corresponding phrase is increased by one.

[0011] The character input simplification method of the present invention comprises:
When inputting a document, read a database in which words are preliminarily classified and registered as keywords in several groups in relation to the target indicated by the words, the meaning of the action and the state, and the like, and are displayed on the screen of the display means. The keywords are displayed in such a manner as to reflect the frequency of use, and the operator selects an input target from among a plurality of keywords classified and displayed in each group on the screen of the display device. A keyword is designated by an instruction means, and the selected one or a plurality of keywords are respectively stored as text data in a document recording unit, and the use frequency of the keyword selected by the instruction means is updated. This is to simplify the input.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described below. In a preferred embodiment of the present invention, words to be input are classified in advance and recorded in a word database (14 in FIG. 1) together with usage frequency information of the words. The registered word display unit (15 in FIG. 1) preferably rearranges the registered words according to the frequency of use for each classification, displays the words using the entire display, and displays the words in the word selection unit (1 in FIG. 1).
The operator clicks on the word displayed in step 6) with a pointing device such as a mouse to capture the words as text data in the order in which the words were clicked. Can be entered,
It is like that. For this reason, it is not necessary for the operator to input a document again based on a memo or the like after the telephone response is completed, and as a result, information is not missed or erroneous input.

In a preferred embodiment of the present invention, when a document is input, words are classified in advance into several groups as keywords in relation to an object indicated by the word, a meaningful operation and a state, and the like. A process of reading a phrase database (14 in FIG. 1) to be divided and registered, classifying the keywords into groups on the display, and displaying the keywords reflecting the frequency of use thereof, and When a keyword to be input is selected by using a pointing device such as a mouse from a plurality of keywords classified and displayed, the selected one or a plurality of keywords are respectively converted into text data and stored in a document recording unit (see FIG. 1). 12), and updates the frequency of use of the keyword selected with a pointing device such as a mouse. By executing a program Yuta such information processing apparatus, it is possible to realize ( 'implement) the document input simplified device.

[0014]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of the present invention;

FIG. 1 is a block diagram showing the configuration of one embodiment of the character input simplification device of the present invention.

Referring to FIG. 1, in this embodiment, a character input unit 11, a document recording unit 12 for storing a document created by the character input unit 11, and a word to be input are stored in advance in an object,
A phrase database 14 that classifies and classifies actions, types of defects, etc., and stores it together with information on the frequency of use of the words, and words registered in a document input scene are sorted and displayed according to the frequency of use for each class. By clicking (indicating) the displayed phrase with a pointing device such as a mouse based on the registered phrase display unit 15 displayed on the screen of the device and the conveyed inquiry,
The words are fetched as text data in the order in which they are clicked and sent to the character input unit 11, and each time the word is clicked (instructed) with a pointing device such as a mouse, the use frequency of the word is increased by "+1" (1 is added). ) And an ID code recording unit 16 for recording a phrase ID code, and a document analysis unit 17.

The character input unit 11 has a function of inputting text data using a keyboard, a function of calling the registered word display unit 15, and a function of temporarily receiving and storing the text data and the word ID code of the word from the word selection unit 16. have.

Text data is handled in the same manner as when inputting from a keyboard, and a phrase ID code is provided in a storage area for the phrase ID code, and is stored in this storage area.

When the character input is completed, the character input unit 11
Is a phrase ID using the input text data as a document.
The data is sent to the document recording unit 12 together with the code group, and at the same time, whether or not data is input from the keyboard is stored. If there is an input from the keyboard, the fact is notified to the document analysis unit 17. .

The document recording unit 12 records a document sent from the character input unit 11 with a unique document ID code added thereto, adds the same code, and stores a word ID code group in the ID code recording unit 13. Send out.

The ID code recording unit 13 is provided in the document recording unit 12.
A word ID code group to which the document ID code sent from is added.

The phrase database 14 stores a classification item and a unique phrase I for each phrase used for text data input.
The D code and the information on the frequency of use are also recorded.

The registered phrase display unit 15 displays the phrases recorded in the phrase database 14 in the order of use frequency for each classification item.

The phrase selecting unit 16 sends the text data of the relevant phrase and the phrase ID code to the character input unit 11 by clicking the phrase displayed on the registered phrase display unit 15 with a mouse, and also transmits the phrase database. 1
The use frequency of the corresponding phrase of No. 4 is set to “+1”.

The document analysis unit 17 receives a message from the character input unit 11
When notified that a keyboard input has been made, a document and a phrase ID code group are read from the document recording unit 12 and the ID code recording unit 13 using the document ID code as a key, and the text data indicates the phrase ID code group. Analyzes whether a word is included, and if not, the word ID
While deleting the code from the ID code recording unit 13,
The frequency of use of the corresponding phrase in the phrase database 14 is set to "-
1 "(1 subtraction).

Thereafter, it is determined whether or not the document contains a word registered in the word database 14, and if so, the word ID code of the corresponding word is recorded in the ID code recording unit 13 and , Phrase database 1
The use frequency of the corresponding phrase of No. 4 is set to “+1”.

As a specific example of the embodiment of the present invention, a method of recording telephone exchanges in a personal computer-related customer consultation room will be described below.

FIG. 2 shows an example of words registered in the word database 14 in this case.

FIG. 3 shows an example of a screen of the character input unit 11 in which the operator inputs the contents of a customer inquiry while receiving a customer call.

When the keyword input button 33 in FIG. 3 is clicked on with a mouse, the registered word display section 15 operates, and a word list is displayed based on the word database shown in FIG. FIG. 4 shows an example of a word list display.

The operator clicks a word corresponding to the inquiry with the mouse while listening to the customer on the word list display screen of FIG.

For example, if the customer has informed that the lower half was not printed when printing with MS-WORD (registered trademark), "MS-WORD",
Click “Down”, “Half”, “Print”, “Can't” in that order.

The clicked words are transferred in the order in which they are clicked to the character input area 31 of the inquiry content input screen shown in FIG. 3, and the word ID code is also sent at the same time, and is stored in the ID code temporary storage area 32. You.

Thereafter, the use frequency of the clicked phrase is incremented by "+1".

In accordance with this example, FIG. 5 shows an inquiry input screen after input, and FIG. 6 shows the contents of the phrase database.

When the input is completed, the operator clicks the end button 34 in FIG. 3 to transmit the contents of the character input area 31 and the ID code temporary storage area 32 to the document recording section 12 and the ID code recording section 13. Recorded.

Next, an example in the case of correcting an already input document will be described.

When the input document is corrected to the content that "the lower half is not printed and not all the data is printed. Further, an error of insufficient memory is displayed after printing." The words "" and "half" are deleted, and the word "all" is inserted in its place.

Thereafter, the cursor is moved to the end of the document, and the keyword input button 33 is clicked with the mouse to display a word list, and the words "memory", "insufficient", and "error display" are clicked. .

FIG. 7 shows an inquiry input screen after performing the above operation.

Thereafter, the operator clicks the end button 34 to end the input.

At this time, since there is an input from the keyboard, the character input unit 11 notifies the document analyzing unit 17 of the input.

The document analysis section 17 first sets the word ID code group (106, 501, 504, 300, 40 in this example).
0, 205, 403, 304) is included in the text data.

In this case, since 501 (“lower”) 504 (“half”) is not included, this is deleted from the phrase ID code group, and the use frequency of the phrase database 14 is also set to “−1”.

Next, the words registered in the word database 14 and included in the text data are checked.

In this case, since the word 505 ("all") is included, this is added to the word ID code group, and the use frequency of the word database 14 is "+".
1 "and a new ID code group (106, 505, 30
0, 400, 205, 403, 304) in the ID recording unit 13.

When searching for a recorded document,
Performing a search on text data takes longer to process than searching on numeric values, and even if the operator who recorded the information creates a document with the same meaning, different words are used. If ("Software"
("S / W" etc.), there was a problem that accurate search could not be performed, but quick and accurate search processing can be realized by searching using the phrase ID code recorded simultaneously with the text data. .

[0048]

As described above, according to the present invention,
For example, since call information can be directly input while answering a telephone call, it is not necessary to perform a keyboard input again after the telephone call, so that information is not missed or erroneously input. Thereby, the work efficiency and accuracy of document input can be particularly improved.

Further, according to the present invention, at the time of document retrieval, a high-speed and accurate retrieval process can be realized by performing retrieval using a phrase ID code recorded simultaneously with text data.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing an example of the contents of a phrase database in one embodiment of the present invention.

FIG. 3 is a diagram illustrating a character input unit according to an embodiment of the present invention, and is a diagram illustrating an example of a screen.

FIG. 4 is a diagram for explaining a registered phrase display unit according to one embodiment of the present invention, and is a diagram showing an example of a display screen.

FIG. 5 is a diagram illustrating a character input unit according to an embodiment of the present invention, and is a diagram illustrating an example of a screen after information is input.

FIG. 6 is a diagram illustrating an example of the contents of a phrase database according to an embodiment of the present invention, illustrating a state after information is input;

FIG. 7 is a diagram for explaining a character input unit according to one embodiment of the present invention, and is a diagram illustrating an example of a screen after information has been corrected.

[Explanation of symbols]

 11 Character input section 12 Document recording section 13 ID code recording section 14 Word database 15 Registered word display section 16 Word selection section 17 Document analysis section 31 Character input area 32 ID code temporary storage area 33 Keyword input button 34 End button

Claims (8)

[Claims] 1. A document recording section for storing a document, and a phrase to be inputted are classified in advance into several groups such as an object indicated by the phrase, an operation and a state indicated by the phrase, and each phrase is A phrase database for registering the phrase together with the usage frequency information, a phrase display means for displaying the phrases registered in the phrase database on a screen by reflecting the usage frequency information of the phrase for each classification, and when inputting a document. An operator instructs a phrase displayed on the screen by the phrase display means with an instruction means,
Each of the instructed words is fetched as text data in the instructed order, and is stored as a document in the document recording unit. And a phrase selecting means for updating the stored frequency of use of the designated phrase. 2. A phrase database, further comprising: an ID code recording unit for registering the phrase database with a unique phrase ID code added for each phrase, and recording the phrase ID code; 2. The character input simplification device according to claim 1, wherein, when designated by said instruction means, a phrase ID code of a corresponding phrase is recorded in said ID code recording section. 3. When a document recorded in the document recording section is corrected using input means such as a keyboard, the phrase indicated by the phrase ID code recorded in the ID code recording section is changed to the corrected document. If not included in the phrase database, the phrase ID code of the phrase is deleted from the ID code recording unit, the frequency of use of the phrase in the phrase database is reduced by one, and the corrected document is added to the phrase database. It is determined whether or not a registered word is included. If the word is included, the word ID code of the word is recorded in the ID code recording unit, and the corresponding word in the word database is stored in the word database. 3. The character input simplification device according to claim 2, wherein the use frequency is increased by one. 4. A phrase is pre-categorized and registered as a keyword in several groups in relation to an object indicated by the word, a meaning of an action and a state, and the like. Selects a keyword to be input from a plurality of keywords classified and displayed on a screen by a predetermined instruction means, and records the selected one or more keywords as text data, respectively, as a document record A character input simplification device stored in a unit. 5. The keyword is classified into each group, and the frequency of use is reflected for each group and displayed. Each time a keyword is designated by the designating means on the screen, additional information of the designated keyword is displayed. Update frequency of use,
The character input simplification device according to claim 4, characterized in that: 6. The document storage unit, wherein the document is stored with an ID code of a keyword constituting the document added thereto, and the document can be searched by the ID code at the time of document search. Item 4. The character input simplification device according to Item 4. 7. When inputting a document, a database is read by preliminarily classifying and registering as a keyword into several groups a word in relation to an object indicated by the word, a meaningful operation and a state, and the like. The keywords are classified into each group on the screen of the display means, and the keywords are displayed reflecting the frequency of use, and the operator can display a plurality of keywords classified into each group and displayed on the screen of the display device. An input target keyword is selected and selected by the instruction means, and the selected one or a plurality of keywords are stored as text data in the document recording unit, and the frequency of use of the keyword selected by the instruction means is updated. A character input simplification method characterized by simplifying character input. 8. When inputting a document, a database is read by preliminarily classifying and registering as a keyword in several groups a word in relation to an object indicated by the word, a meaningful operation and a state, and the like. A process of classifying the keywords into groups on the screen of the display device and displaying the keywords reflecting the frequency of use, and when the operator inputs a document, the keywords are classified into groups on the screen of the display device. When a keyword to be input is instructed and selected from the displayed plurality of keywords by the instructing means, the selected one or more keywords are respectively stored as text data in a document recording unit, and For updating the frequency of use of the keyword selected in step (b) by an information processing apparatus including a display device and a storage device for storing the database. Recorded recording medium.